hello guys i have contacted samsung support.... Sorry for my english!
http://postimg.org/image/iev9nd2c9/
Live Chat;
http://www.samsung.com/us/support/live-chat.html
is possible?!?!?
*** Try you to talk with Samsung and post it ***
Regards!
2nd POST
- Another conversation...
Rickin: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Rickin: Not to rush you, are we still connected on the chat?
Visitor: Hi, i have a Galaxy S5 SM-900F. There is KNOX warranty (in download mode) at 0x1. I have thewarranty?
Rickin: I understand that you are facing issues with KNOX application, is that correct?
Visitor: yes
Rickin: May I know the model number of your phone? You can find the model number beneath the phone's battery which generally starts with GT, SM, SGH, SCH or SPH. You can also find it from device home screen app >> Settings >> About Device >> Model number.
Rickin: Ignore the step.
Visitor: i want know if with KNOX at 0X1 there is the Warranty
Rickin: Let me check, I will provide you with the required information.
Visitor: SM-G900F
Rickin: Thank you for providing the model number.
Visitor: if knox is altered at 0x1...I am covered by warranty ?
Rickin: Thank you waiting.
Rickin: I have checked the information, when the KNOX reaches 1x1. It would void the warranty provided by Samsung.
Visitor: my knox is 0x1.. not 1x1
Rickin: Yes, then it would be covered under warranty.
Visitor: when i have purchased my Galaxy S5, KNOX is 0x0, now is 0x1
Rickin: If it reaches 1x1 it would the warranty, so there is no issues with the warranty status of you device.
Rickin: It would be covered under warranty.
Visitor: Thank you... and if the device is rooted?
Rickin: Then also the device voids the terms of warranty if the device is rooted.
Visitor: okay
Rickin: You're welcome. Is there anything else I can assist you with?
Visitor: if i want reset knox at 0x0?
Rickin: There are no options to revert it.
Rickin: It depends on how many times you root the device.
Visitor: and you how fix this?
Rickin: The KNOX alters to 0x1 as its rooted once, if you root the device once more it would come under out of warranty device.
Visitor: ok, thank you!
Rickin: You're welcome. Is there anything else I can assist you with?
Visitor: no no thank you.... good night
Rickin: As of know there are no such options available, I will surely share your feedback with appropriate department.
Click to expand...
Click to collapse
Really?
So what is the purpose of the Knox Warranty Status flag?
What do you have to do to get a 1x1 flag status, i never ever read or heard about this status ?
1x1 is just a typo, I think.
Sent from my SM-N9005 using Tapatalk
Samsung says:
KNOX is not a e-fuse
If I trip the KNOX counter what exactly will this mean? I understand it means it voids the warranty. Just bought this puppy and while I love customizing my Android devices I'm not to crazy losing warranty. Do they check KNOX counters when you send them in? Does tripping it do anything else?
Also is there a way to obtain root on a N910W8 without tripping the counter?
Thanks.
http://forum.xda-developers.com/showthread.php?t=2965848
Sent from my SM-T800
Itchiee said:
http://forum.xda-developers.com/showthread.php?t=2965848
Sent from my SM-T800
Click to expand...
Click to collapse
So I see my answers are "No one really knows" "Maybe" "Maybe" and "No one really knows"
airwa1kin7 said:
So I see my answers are "No one really knows" "Maybe" "Maybe" and "No one really knows"
Click to expand...
Click to collapse
I know you're looking for a clear yes/no answer, but it's not that simple...
Officially: rooting voids your warranty.
Unofficially: You may get lucky if you send in your knox 0x1 device for repair. Seems that some people have been able to get their knox 0x1 device repaired when there was an obvious hardware issue like dead pixels, etc.
Bottom line: If you want to be sure you keep your warranty, then do not root. If you do root, assume you lose your warranty. If your knox 0x1 phone breaks, then unroot and try sending it to Samsung and hope for the best.
sefrcoko said:
I know you're looking for a clear yes/no answer, but it's not that simple...
Officially: rooting voids your warranty.
Unofficially: You may get lucky if you send in your knox 0x1 device for repair. Seems that some people have been able to get their knox 0x1 device repaired when there was an obvious hardware issue like dead pixels, etc.
Bottom line: If you want to be sure you keep your warranty, then do not root. If you do root, assume you lose your warranty. If your knox 0x1 phone breaks, then unroot and try sending it to Samsung and hope for the best.
Click to expand...
Click to collapse
Thanks for taking the time to answer!
here is what i got from Samsung United Arab Emirates / Dubai
(i did not flash stock rom nor i tripped knox i was just finding out if the warranty is still there if i tripped knox)
You are connecting with LiveChat system. If it takes a few minute, Please Try again.
(Our web team will be with you soon.)
A member of our web team will be available soon. You are currently in position 1 Thank you for waiting. If your enquiry is concerning a purchased product, please have your product details, including serial number and date of purchase ready.
Welcome to Samsung Live Chat. How may I help you?
alzahmi . :
hi
LIVECHAT SUPPORT :
Good day valued customer. Thank you for contacting Samsung Gulf technical support. Kindly tell us how we may assist you?
alzahmi . :
i'm trying to find out if tripping Knox will void the warranty
LIVECHAT SUPPORT :
what exactly do you mean.. did you do anything on the device?
alzahmi . :
because i emergency flashed stock rom with odin and now the knox counter is 0x1
LIVECHAT SUPPORT :
im sorry to confirm that sir
LIVECHAT SUPPORT :
Knox is a security system of samsung
LIVECHAT SUPPORT :
it detects on the lower level of the architecture of the device if the software loaded is original or not
LIVECHAT SUPPORT :
as you had loaded with 3rd party which is not allowed by samsung, the warranty bit has marked it to be tampered
LIVECHAT SUPPORT:
as it counted, if the device has warranty, it will be considered as void
alzahmi . :
will i still have warranty for hardware problems like screen problems or buttons not working?
LIVECHAT SUPPORT:
im sorry, it will not be
LIVECHAT SUPPORT :
if you have issue with the device, you should have visited the service center
LIVECHAT SUPPORT :
at any rate, if there is any problem with hardware, it is possible to be repaired but charges will be incurred
alzahmi . :
but there are a number of people on enternet that flashed stock rom and their knox is tripped
LIVECHAT SUPPORT :
surely as the devices have knox security, their warranty bit has surely opened and it dictates it is tampered
LIVECHAT SUPPORT :
we understand you may be frustrated but doing such procedure in the device or even rooting is not allowed by samsung
LIVECHAT SUPPORT :
the usage of original samsung software provides security from high level to level of its archtecture... loading a fake software or unauthorized will make the device vulnerable from security threat.. that is why such checking of loading of fake software is implemented.. we are sorry to advise that if it is the case with your device, then the warranty is void
LIVECHAT SUPPORT:
*high level to low lever or architecture
alzahmi . :
it was emergency the device was laggy and i downloaded completely stock rom and installed it via odin and knox is tripped
LIVECHAT SUPPORT :
i understand.. but if you have issue with the device, you should have contacted samsung support to give you guide within the policy
alzahmi . :
ok thanks.
LIVECHAT SUPPORT :
you are welcome... may i know the model of your phone sir first
alzahmi . :
sm-n910c
LIVECHAT SUPPORT :
that is a new model... as i know commercial note 4s have no knox container only so only the security of warranty bit was affected.. if it is note 3 which carries the knox container, that knox container cannot be opened.
alzahmi . :
and what does that mean
LIVECHAT SUPPORT :
before in note 3 and s4, there is a knox application called as knox container in which we can store secured information there but recently it was removed becuase it was intended for corporate accounts only. so for those models like note 3 and s4 - if their software are tampered or rooted, when the warranty bit blows, then that application will not open already.
LIVECHAT SUPPORT :
however for note 4, it does not concern because it did not come by default.
alzahmi . :
yeah i dont have that app on my phone
alzahmi . :
so you mean other phone problems that are not related to security and software is still covered?
LIVECHAT SUPPORT :
no sir.. overall, the whole warranty is really void.. I was just confirming about the model because if you have the galaxy note 3, you may find that a problem. at any rate, you have the note 4 so you will not experience it. Let us just hope that the device will not face any major issue to avoid being recommended to visit the service center for any repair
alzahmi . :
i hope so
The knox-based warranty depends on what country your are living
Wow. That was really indepth. Thanks.
airwa1kin7 said:
If I trip the KNOX counter what exactly will this mean? I understand it means it voids the warranty. Just bought this puppy and while I love customizing my Android devices I'm not to crazy losing warranty. Do they check KNOX counters when you send them in? Does tripping it do anything else?
Also is there a way to obtain root on a N910W8 without tripping the counter?
Thanks.
Click to expand...
Click to collapse
I have been to over 7 Samsung repair centers in 3 countries and all i can say is yes they do check as they take pictures of the device inside and also the screen which has the knox counter.
It depends on the repair center if they then decide to either charge or carry out a warranty replacement.
There's always the 12v 5A power supply method of reinstating your warranty if something did go wrong...
But flashing via odin doesn't trip knox. So you lied and they're misinformed.
mariosraptor said:
But flashing via odin doesn't trip knox. So you lied and they're misinformed.
Click to expand...
Click to collapse
That depends. Flashing a non-Sansung image, be it a bootloader, kernel, entire firmware, etc - will trip Knox, even if it is done using Odin. The OP, however, stated it was a Samsung firmware, so both were misinformed.
Another thing the tech rep was misinformed was about the KNox Container. The N ote 4 SM-N910C, which is the one I have, does have the knox container, although the app isn't installed by default, but it is a free download from the Play Store.
I currently have all my sensitive apps (such as Steam [because of its wallet], PayPal, internet banking, corporate Exchange email, etc) on a Knox Container in my Note 4. It is quite secure, although a little bit slower.
Simonetti2011 said:
That depends. Flashing a non-Sansung image, be it a bootloader, kernel, entire firmware, etc - will trip Knox, even if it is done using Odin. The OP, however, stated it was a Samsung firmware, so both were misinformed.
Another thing the tech rep was misinformed was about the KNox Container. The N ote 4 SM-N910C, which is the one I have, does have the knox container, although the app isn't installed by default, but it is a free download from the Play Store.
I currently have all my sensitive apps (such as Steam [because of its wallet], PayPal, internet banking, corporate Exchange email, etc) on a Knox Container in my Note 4. It is quite secure, although a little bit slower.
Click to expand...
Click to collapse
Of course. I was only referring to his words that flashing a non tampered samsung rom with Odin will trip knox. About knox container haven't had any clue. Though wish samsung could find another way and stop this non sense.
Wish it had another aproach. Like : phone comes free of any binary counting system. BUT the moment that someone installs Knox on his phone and activates it, the binary counting system should get active by stating zero and still having a valid warranty flag.
And if then the owner of the phone roots it or in anyway tampers it then it should start counting.
I'm sure they can do it but to lazy.
..
Best idea is to open go to the place where they check Knox on the phone (some key combination) and on the location of the screen that says that is voided do something like put extreme heat on it so that that part of the screen doesn't work.
I do not know if they use PC to check it
Suici Doga said:
Best idea is to open go to the place where they check Knox on the phone (some key combination) and on the location of the screen that says that is voided do something like put extreme heat on it so that that part of the screenndoesn't work.
I do not know if they use PC to check it
Click to expand...
Click to collapse
You know, sometimes the good ideas are just right in front of ya, aren't they?
Is there any disadvantages (excluding my warranty gone)? Such as my phone will not work, like I press the home button, it does not react.
How to reset galaxy a700fd knox 0x1 to 0x0
sjadhav252 said:
How to reset galaxy a700fd knox 0x1 to 0x0
Click to expand...
Click to collapse
not possible .... as far as i researched online. it is not a counter . it is E-fuse. which once changed can not be reset.
u can turn it zero by changing ur board .
mvasim007 said:
not possible .... as far as i researched online. it is not a counter . it is E-fuse. which once changed can not be reset.
u can turn it zero by changing ur board .
Click to expand...
Click to collapse
unfortunately this boring question can be summed up in only one way:
- Want the root = you lose your warranty
- You want to guarantee = nothing root
I, for example, when I buy a device I want to exploit it and customize it to the 100% and do the root but before I use it for a good day, to see if it has manufacturing defects, and then root.
if it breaks then I am conscious that I need to fix it with my $$$ :crying:
A5 2017 root 0x1 now if i change board it will be 0×0.. so how much cost the board .
A5 2017 root 0x1 now if i change board it will be 0×0.. so how much cost the board .
Hiya guys,
I asked Samsung about Knox and I got some news!
You are allowed to flash custom roms and root but if something breaks it is your fault.
If your screen breaks or something stops working without the reason is a custom rom or root then your device will be repaired for free and Knox will be resetted to 0x0. (confirmed)
Knox is also something in the Bootloader no efuse. (confirmed)
Galaxy S7 and S6+ Edge will have an efuse (not confirmed yet)
svensonic1 said:
Hiya guys,
I asked Samsung about Knox and I got some news!
You are allowed to flash custom roms and root but if something breaks it is your fault.
If your screen breaks or something stops working without the reason is a custom rom or root then your device will be repaired for free and Knox will be resetted to 0x0. (confirmed)
Knox is also something in the Bootloader no efuse. (confirmed)
Galaxy S7 and S6+ Edge will have an efuse (not confirmed yet)
Click to expand...
Click to collapse
For everyone in the EU at least this is disinformation, you as a buyer have no relation with Samsung whatsoever, you only have one with your retailer, legally they cannot void your warranty if you root unless they can prove that rooting caused the problem
But where did you get the information from and all these things which you say are confirmed? by who? Maybe a little bit of prove is needed.
Edit:
http://forum.xda-developers.com/galaxy-s6/general/knox-trip-warranty-news-usa-t3156753
LOL.
i doubt they'll do this in Malaysia
not true according to Samsung tech support
svensonic1 said:
Hiya guys,
I asked Samsung about Knox and I got some news!
You are allowed to flash custom roms and root but if something breaks it is your fault.
If your screen breaks or something stops working without the reason is a custom rom or root then your device will be repaired for free and Knox will be resetted to 0x0. (confirmed)
Knox is also something in the Bootloader no efuse. (confirmed)
Galaxy S7 and S6+ Edge will have an efuse (not confirmed yet)[/Q
SAMSUNG CONFIRMED THIS NOT TRUE
Click to expand...
Click to collapse
zexl42 said:
svensonic1 said:
Hiya guys,
I asked Samsung about Knox and I got some news!
You are allowed to flash custom roms and root but if something breaks it is your fault.
If your screen breaks or something stops working without the reason is a custom rom or root then your device will be repaired for free and Knox will be resetted to 0x0. (confirmed)
Knox is also something in the Bootloader no efuse. (confirmed)
Galaxy S7 and S6+ Edge will have an efuse (not confirmed yet)
Click to expand...
Click to collapse
SAMSUNG CONFIRMED THIS NOT TRUE
Click to expand...
Click to collapse
It is true (or untrue) depending upon the laws in the country of sale. Samsung clearly wants to void warranties if the firmware is modified or Knox is tripped, but some countries have laws requiring them to honor the warranty for hardware problems even if the software is modified.
sounds good
Depends on who does your repair and what the repair is for, if it's something clearly broken by whatever you did to trip knox then they're likely to refuse it. If it's unrelated then they'll probably not.
However, I had the pcb on mine replaced with tripped knox due to a bad odin flash on my part and no one questioned it and now i have 0x0 back, so it really does just depend on who does the repair and how much they care.
Hi guys, I have a Samsung Note 4 SM-N910F, and recently it started having hardware problems, locking up, automaticaly reseting, and so on.
I rooted the device a year ago to install some apps, and always used Samsung Official Rom.
I sent it to warranty, and they didnt acepted it because of the Warranty Knox Void being 0x1.
My question is. Is there any way that i can completely make my phone won't turn on so that can't detect that the knox void is 0x1?
I dont think that is fair that they just jump out of giving me warranty because of something that is not hardware related.