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Hi everyone, after trying everything I could to fix this phone I don't know what to do anymore so I'm here asking for other options.
So the story is, I was just using my phone as I usually would that day and it just randomly turned off and won't turn back on anymore.
(it randomly turned off before a couple of times but it would always turn back on)
- It won't go into recovery mode or any other of the 'modes' (I tried all the different combinations of pressing the keys).
- It's not a battery issue as I've tried my battery on my brother's phone (he has a Note 4 too) and it worked fine and I tried his battery on mine and it wouldn't work.
- I tried the 'drain' method (removing the battery and holding the power button for a minute or more).
- I tried using multiple cables to charge my phone nothing worked.
I didn't drop my phone, wet it, root it or anything and it was working fine the day it happened until it just powered off by itself. When I plug it in my laptop it would make
a sound indicating I've plugged something in but nothing happens. It was version 5.1.1 model SM-N910F.
TLDR; Is there a way to somehow recover the files in the internal phone memory?
This is happening to me as well, also started in February. I'm suspecting a hardware issue. Tried it ALL but rooting. In the past 30 minutes my phone has booted and rebooted itself till it died. If someone can confirm it is a hardware issue. Maybe it's time to unite and get it fixed for free. ~Tamarnouche
Recovering data from a brain dead phone may not be possible, as it probably need some internal component replacement which may erase the data(Mostly). Have u tried connecting it to pc? Better give it to service immediately. Good Luck.
My phone has done exactly the same thing, happened in February too, initially it did the random freeze then started to reboot itself, went back to stock software and full wipe but no improvement; now it will only boot if I leave the battery out for a prolonged period, otherwise it doesn't respond to the power button at all.
I occasionally see MMC Read Fail on boot but not all the time so presumably the internal memory has a bad contact or is failing.
Can it be replaced?
HXOY said:
My phone has done exactly the same thing, happened in February too, initially it did the random freeze then started to reboot itself, went back to stock software and full wipe but no improvement; now it will only boot if I leave the battery out for a prolonged period, otherwise it doesn't respond to the power button at all.
I occasionally see MMC Read Fail on boot but not all the time so presumably the internal memory has a bad contact or is failing.
Can it be replaced?
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I have the same problem with my Note 3. Only if I keep the battery out for a long (over 24 hours) time I can see the boot logo. So if you find a solution to this kindly don't forget to tag me, will really appreciate it.
I was wondering..
I came across this Forum group since I was looking for boot problems with my SM-N910T3
I hope flashing pit will resolve this..
I recently started to have some low level issue and was hoping it was partition/boot related and not hardware.
Randomly phone boot directly into Download mode with error;
ddi: mmc_read failed
Often I have to pull battery and hold down /power / home for 10 sec to boot up again.
Thanks
Hey guys
My edge has frozen 3 times already to the point I have to reboot holding the 3 buttons.
Anyone else have this issue?
Sent from my SM-G935W8 using Tapatalk
My screen went black, had to hold the volume down and power until it rebooted. I've only had this phone for 4 hours.
Nope guys, mine running like a dream and I'm Def a power user. I'd try a couple back to back factory resets.if you still have issues, take it back.
Sent from my SM-G935V using Tapatalk
Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...
XanxusPrimo said:
Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...
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The downloading screen is just a bootloader screen for flashing rom while odin. If you isn't flashing rom, you don't need to wait for it since the phone is doing nothing.
Got a reboot once on PAW FW. Nothing after.
Yep had one yesterday after using bbc iplayer, tried to go back into iplayer from multitasking and it froze then went black . .used the volume and power for 7 secs and everything came back on . .
Hoping this is just software. .
Mine is UK version and got it on the 8th . .
Read that the S6 had similar problems
Anyone have a fix for this or do I need to take it back to Verizon? I'm in the US and have the same issue. It has happened to me multiple times.
I get automatic reboots as well as full screen lockup for 7-10 minutes where it reboots itself. Both seem to occur when I'm trying to do something immediately after doing something else. Examples are when I hit send on a text/tweet and then pull down the task bar while it's in the process of sending the text/tweet or when rotating screen to look at a picture in landscape mode in Facebook and immediately tapping the center of the screen to get rid of the text on the screen.
This has now happened every day I've had the phone (Friday, Saturday, and now Sunday). It's getting quite old. Any help would be appreciated before I take my phone back to Verizon tomorrow.
I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk
rodnii said:
I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk
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Same.
i experienced the same issue, freezing up, i reset my phone and someone told to me to install an optimizer to help my phone by freezing up
I got the phone for 2 weeks now, yesterday my volume down and power button is unresponsive, press the power button for a few seconds but it wont respond. I have to hold volume and power buttons and press until a few more seconds and ir restarts, after rebooting it works ok.
Anyone have an update to this thread? Has anyone gotten a fix for this? Or should I just send my phone back and get another? Thanks for any help.
Just had another freeze and shutdown . .doesn't reboot but requires me too use power on and volume keys for 7 seconds to restart phone. .really hope its a software problem ..seems to happen on multi tasking
same for Galaxy S6
i have the Galaxy S6 and i have the same probleme, my phone keep freezing and some time rebooting, i try the safe more but still freezing, i delete the new installed app with no luck.
some other wesite say this is an apps crash that make the phone freezing, but i don't know.
Don't worry, Samsung will fix this with an update. Only had 1 reboot and it was on PAW fw.. now that I'm on pb4 it haven't happened once.
I have a verizon S7 edge, and have had multiple reboots on the phone, with no consistent pattern. It has done it while sitting on the bed untouched/unused. It remounts the SD card every time this happens. I'm really stunned there is no word from Samsung about this issue
I have had the same issue. I worked with a Samsung support member who was helpful in attempting to troubleshoot and log the issue. I ran my phone in safe mode for a few hours in hopes that it may have been an app I downloaded causing the freezing issue but unfortunately the phone froze again while in safe mode. According to Samsung, my next step is to go to a Samsung Experience shop in a Best Buy and have them do a software flash. I'm heading there today and if its successful I'll be sure to post about it.
samsung s7 edge freezing
i have a samsung galaxy edge 7 and it just froze on me too the screen froze and non of the buttons worked for the rest either so i popped the sim card n it unfroze.
Hey, this is software problem. Dont take it back phones. Maybe chrome, messenger freeze phone. Just send feedback Samsung. Samsung will fix this with update. Its not phone problem. Easy guys...
and i am not talking about the 1-2 second wake time i see mentioned elsewhere online, talking 20 or 25 seconds. Had my galaxy s7 edge for a month, and about 2 days in it started lagging to wake up and has progressively gotten worse.
When i get a text, i hear it beep, i look at the phone and have to wait 20 seconds before the screen lights up and shows the notification. If i pick my phone up and hit the button, I have literally counted to 25sec before it come to life. Very annoying when you are trying to take a photo of something, or have to look something up.
I have turned off all animations, disabled SVoice, no help.. (i just hit it and counted 'one thousand, two thousand, three thousand, four thousand, five... and it came on).
Plus if you hit power button 2x, it will wait 5 seconds, and then come on, and immediately turn off. when i hit power again, it will come on within a second.
Anyone else having this issue? its rather annoying.
- no hacks, no roms, nothing special, very few apps.
ALSO Auto brightness won't work and Direct call...smart alert and all the other s7 features
Already made a reset and called samsung services but none is fixed the problem
Update: Yesterday i don't know how it's fixed and the phone worked fine but when i played music and turned volume up and locked the phone it starts lagging
Help me out with this please
Mine too...... following
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hmmmmmm well there are two options. you can hope that it`s a software issue and do a hard wipe of everything by flashing new software with odin or maybe you could try a custom rom because they tend to work better than the actually software made by the carriers, and if that doesnt work then it is for sure a hardware issue in which well no bueno
any other help please
remove your micro sd card and phone will be fine
i don't have an SD card and i've never put one in it
Have you tried clearing the phone cache
Factory reset and delete cache in recovery , if it didnt fixed then last option is reflashing original rom by odin , and if still these issues persist , then its a hardware issue for sure. If you are still in warranty , send it in for a repair or replacement.
all the sensors are not working now exept fingerprint ... I cleared the cache but i didn't reflashed the phone with odin
How's this issue? Was it fixed?
I have the same issue... it states to happen after I dropped my phone in water...
I've been having a weird issue with this phone almost from the very beginning, in that the restart and shut down options in Android almost never work properly. I have seen the following take place:
When I select restart, the phone reboots into fastboot mode. Selecting the "start" option continuously reboots the phone into fastboot. I then have to hold the power button down for ~10 seconds to get it to boot normally.
When I select restart, the phone shuts down but appears to do so incorrectly, as I also have to hold the power button down for ~10 seconds to get it to start up again.
When I select shut down, the phone restarts.
This behavior happened on Nougat, so I tried sideloading the Oreo beta 3 to see if that would help. It didn't. I also did a factory reset after installing the Oreo beta, which didn't help either. I've done nothing to my phone (rooting, unlocking bootloader, etc.) besides sideloading the Oreo beta 3.
Essential support has offered to do a warranty replacement of the phone, but my problem is that I live outside the US and cannot easily send the phone back. Ideally I'd like to figure out the problem as I assume it's a software one, but am not sure what else to do. Essential support thought that the volume buttons could be defective, but in Android they function perfectly (i.e. if there was a problem with phantom presses on them I'd expect the volume to get randomly changed in Android).
The only other option I can see is flashing a full factory image, but since I just did a factory reset after installing Oreo I'd really rather not do this unless there's a high chance of it fixing the problem.
Any suggestions?
chereko said:
I've been having a weird issue with this phone almost from the very beginning, in that the restart and shut down options in Android almost never work properly. I have seen the following take place:
When I select restart, the phone reboots into fastboot mode. Selecting the "start" option continuously reboots the phone into fastboot. I then have to hold the power button down for ~10 seconds to get it to boot normally.
When I select restart, the phone shuts down but appears to do so incorrectly, as I also have to hold the power button down for ~10 seconds to get it to start up again.
When I select shut down, the phone restarts.
This behavior happened on Nougat, so I tried sideloading the Oreo beta 3 to see if that would help. It didn't. I also did a factory reset after installing the Oreo beta, which didn't help either. I've done nothing to my phone (rooting, unlocking bootloader, etc.) besides sideloading the Oreo beta 3.
Essential support has offered to do a warranty replacement of the phone, but my problem is that I live outside the US and cannot easily send the phone back. Ideally I'd like to figure out the problem as I assume it's a software one, but am not sure what else to do. Essential support thought that the volume buttons could be defective, but in Android they function perfectly (i.e. if there was a problem with phantom presses on them I'd expect the volume to get randomly changed in Android).
The only other option I can see is flashing a full factory image, but since I just did a factory reset after installing Oreo I'd really rather not do this unless there's a high chance of it fixing the problem.
Any suggestions?
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That's interesting. My Essential did the restart but shut down thing for the first time today. I'm not rooted and only running the current Oreo 8.0 beta. The only thing I noticed is an update yesterday from the google play store of Essential Services. I wonder if for me they are related.
It's possible but in all likelihood the problem was there before and it just never happened until now. Even on my phone, sometimes it does reboot properly and sometimes it doesn't. I haven't figured out any rhyme or reason as to why it happens. I bet this is a problem that many people haven't noticed because few of us regularly reboot or shut down our phones. For me this has been happening since Nougat, and the Oreo beta didn't change it in any way.
I have a S8 Exynos version running stock Oreo - No root.
Yesterday I enabled FaceRecognition, just for trying it out, along with Gravityscreen since I wanted an unlocked phone the moment I picked it up. However, It didnt work as expected. I think there is some issue with Gravity screen turning off the screen and back ON.
anyway, the thing is, at one point my phone got stuck beyond redemption. I'm attaching a video, in 7z file, of what was happenning. I couldn't operate the phone at all - couldn't turn it OFF either. I let the battery drain and even upon restart, the problem didnt go away!! Not sure suddenly what triggered the problem! and what the solution is! I should've tried booting to Recovery. But have given the phone to the service center.
Anyone face this?
Try pressing the power off key and volume up for 3 seconds and see if it works bro.