Water Damage - My story - Samsung Galaxy S7 Guides, News, & Discussion

It's pretty late here so i'm going to keep this simple.
I preordered a black s7 the day it was announced, got it on March 7. Had an s6 before.
It's amazing and all, but what was not so amazing for me was the water resistance.
It got pretty dirty after 1 day of use, so I thought it was a good idea to gently wash it with water and soap - Samsung claims it's water resistant, right?
As soon as i finished washing it, the phone started acting like I was pressing the volume down button. Shortly after that, it started showing the wireless charging animation, again and again.
I decided to power it off, I got my hair dryer and I ejected the sim tray ; was very surprised to find water all over my sim card and the sim tray itself. The water damage indicator/sticker was also touched by the water, making it turn from white to red/pink.
After heating it up with the hair dryer moderately, I powered it on. Surprise, it won't get past the "Galaxy S7" boot screen, like most Samsung Galaxy phones do in case water enters the phone.
It was rebooting after 10 seconds and doing the same thing. This lasted for 10 minutes. My biggest concern here was amoled burn in (google it if you don't know what it means). I managed to boot to recovery and power it off.
I waited for this phone a lot, 3 months to be exact, and turning it into a brick after 1 day of having it is not a good feeling at all.
I put my phone in a bag of rice and left it on the desk. 3 hours later (i had to go somewhere), I got it out of the bag of rice, and powered it on. It went to recovery, I chose to reboot to system, and it did boot. All the features and sensors were working.
Last night I tried rebooting it and it would do the same thing like it did after I washed it. Left it in rice overnight and today morning it booted up. So yeah, something is still broken, but at least I have it working now.
I think the soap caused the water to enter the phone.
I suggest you don't try to wash your phone like I did.

wow. so much for water resistance.
*edit*whoops didn't read the part about soap. yeah, only like lukewarm water they suggest.

Water Resistant, Not waterproof. Tell Samsung about this and they'll tell you all about it.

Water resistant means just that it doesn't mean that it is solvent or cleaner resistant, no cleaners ever just water I feel your pain sir I had to learn this the hard way as well.
Sent from my SM-G935V using Tapatalk

Why on earth did you use soap? :silly:

Soap lower water surface tension and make water more intrusive though small opening I guess.
So don't use soap lol.
Sent from my SM-A9000 using Tapatalk

OP, you'll have fanbois jumping all over you wanting to educate you on water resistance and water proof like its rocket science. Point is that they are all wrong. IP 68 means you should be able to do exactly what you did - wash your phone off in water for a few minutes. These S7s just don't seem to be holding up to their IP 68 ratings (I returned an Edge because an underwater photo caused water resistance to fail and fast charging to not work anymore).
Feel your pain. Send it back under buyer's remorse and get another one.

xxaarraa said:
OP, you'll have fanbois jumping all over you wanting to educate you on water resistance and water proof like its rocket science. Point is that they are all wrong. IP 68 means you should be able to do exactly what you did - wash your phone off in water for a few minutes. These S7s just don't seem to be holding up to their IP 68 ratings (I returned an Edge because an underwater photo caused water resistance to fail and fast charging to not work anymore).
Feel your pain. Send it back under buyer's remorse and get another one.
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Click to collapse
OP used soap. It wasn't the water, it was the soap. Soap is a base and messes up all kinds of things. Possibly reacted with the nano coating or the seals.

I've washed my S5 several times with soap - and that is only IP67-rated. Should be fine.

ironbesterer said:
OP used soap. It wasn't the water, it was the soap.
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+1
This is a fact:
NonXtreme said:
Soap lower water surface tension and make water more intrusive though small opening I guess.
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Click to collapse
A few weeks ago I watched a video on how Samsung obtained it's IP68 rating for the S7/E. The video explicitly mentions relying on the surface tension of water to keep it out of microscreens for components like the speaker. Lower the surface tension of water, and it will flow places it didn't before.
Lesson learned for all of us.
mstrandbo said:
I've washed my S5 several times with soap - and that is only IP67-rated. Should be fine.
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Apples to oranges. The two devices have totally different construction. Anyone who takes your advice with an S7/E is headed for the same trouble as the OP.

After checking out a teardown of an S5, I do see the difference speakerwise - the S5 have a selfcontained speaker, which can handle water - while the S7 doesn't and as you said, relies on surface tension. That's not good..

mstrandbo said:
After checking out a teardown of an S5, I do see the difference speakerwise - the S5 have a selfcontained speaker, which can handle water - while the S7 doesn't and as you said, relies on surface tension. That's not good..
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And the S5 doesn't have internal gaskets on an SIM/SD slot or it's USB port.

wpbogdan said:
It's pretty late here so i'm going to keep this simple.
I preordered a black s7 the day it was announced, got it on March 7. Had an s6 before.
It's amazing and all, but what was not so amazing for me was the water resistance.
It got pretty dirty after 1 day of use
Click to expand...
Click to collapse
You should have learned at the physics classes in school that water does not conduct electricity, but as soon as you add soap it becomes a conductor. So you have shorted all the exposed connections, like the USB pins, headphone jack pins and what not. The water resistance of the phone is not based on protecting the SIM tray, the seals are between the SIM tray and the rest of the phone, so you also shorted the SIM contacts.
At least now you know

Cst79 said:
You should have learned at the physics classes in school that water does not conduct electricity, but as soon as you add soap it becomes a conductor. So you have shorted all the exposed connections, like the USB pins, headphone jack pins and what not. The water resistance of the phone is not based on protecting the SIM tray, the seals are between the SIM tray and the rest of the phone, so you also shorted the SIM contacts.
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Click to collapse
And that's why all my phone's features still work and nothing is damaged?
Thanks to everyone who replied to my thread, I went today to the carrier I bought the phone from (Orange)'s store and they told me to send it to warranty, and that's what i'm going to do. Hopefully i get my phone replaced, lol
It sucks that if i want it to boot i have to wait a day with my phone in rice, that also means bye bye installing new firmware which is the reason why i'm sending it to warranty since I always loved flashing custom roms, besides that I wouldn't really mind waiting a day for it to boot but I'm afraid that one day it will not boot anymore.

wpbogdan said:
And that's why all my phone's features still work and nothing is damaged?
Thanks to everyone who replied to my thread, I went today to the carrier I bought the phone from (Orange)'s store and they told me to send it to warranty, and that's what i'm going to do. Hopefully i get my phone replaced, lol
It sucks that if i want it to boot i have to wait a day with my phone in rice, that also means bye bye installing new firmware which is the reason why i'm sending it to warranty since I always loved flashing custom roms, besides that I wouldn't really mind waiting a day for it to boot but I'm afraid that one day it will not boot anymore.
Click to expand...
Click to collapse
You don't have "buyer's remorse" where you live? Here in the US, we get 14 days (20 in some cases) to return the phone no questions asked for a full refund.

wpbogdan said:
And that's why all my phone's features still work and nothing is damaged?
Thanks to everyone who replied to my thread, I went today to the carrier I bought the phone from (Orange)'s store and they told me to send it to warranty, and that's what i'm going to do. Hopefully i get my phone replaced, lol
It sucks that if i want it to boot i have to wait a day with my phone in rice, that also means bye bye installing new firmware which is the reason why i'm sending it to warranty since I always loved flashing custom roms, besides that I wouldn't really mind waiting a day for it to boot but I'm afraid that one day it will not boot anymore.
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Click to collapse
Hmmm, I could swear I saw somewhere that Samsung will look for the white tags that turn pink when wet. If they see that the tag got wet then they won't honor a warranty. Not sure if this is true but somewhere today I read that. I think it was that tear down of the S7 ifixit did. or it was a link from there.

Corwinder said:
Hmmm, I could swear I saw somewhere that Samsung will look for the white tags that turn pink when wet. If they see that the tag got wet then they won't honor a warranty. Not sure if this is true but somewhere today I read that. I think it was that tear down of the S7 ifixit did. or it was a link from there.
Click to expand...
Click to collapse
You can see them clearly in this video:

I have an update, and I want to describe here exactly what happens every time I power it on:
Galaxy S7 screen -> boots straight into recovery.
Every time I reboot from recovery it does the following:
Galaxy S7 screen -> completely black screen -> Galaxy S7 screen -> recovery.
Every single time it enters recovery, it displays an android figure with two refresh arrows spinning, then displaying a yellow exclamation mark warning and shows the recovery options. Does it do this only for me or for you guys too?
I have tried to:
reflash the rom both via odin and kies
factory reset a bunch of times
wipe cache a bunch of times
I have done everything possible to get rid of ALL the water, and I'm sure there is no more water in it. I vacuum'ed the motherboard and left it in rice for 3 nights. does the same thing.
Warranty is also gone because the water damage indicator turned red/pink from white.
I think it's either permanent physical damage to the motherboard, or the water damaged the emmc chip and somehow corrupted the memory (???)
I also made a video of me powering it on, then rebooting it, but I'm unable to post it because new members can't post links until they've reached 10 posts.
also sorry for any grammar mistakes it's 6am lol

Corwinder said:
Water Resistant, Not waterproof. Tell Samsung about this and they'll tell you all about it.
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Click to collapse
Actually by stating that it's IP68, it should mean that the device is indeed water PROOF. IDK why would samsung conflict the two things. If it's water resistant only, samsung should've stated that it's only IP67. False advertisement don't you think?

True story:
When he was 8, my little brother snuck our pet snapping turtles out into the woods behind our house and played with them in a muddy puddle. Thinking he would get in trouble for taking them out of their bowl and getting them dirty, he washed them with soap and hot water, which killed them. I was traumatized by their deaths, and have never used soap since.
So at least my S7E is safe.

Related

Washing machine x HTC HD2

Right, please no sarcasm this may happen to the best of us.
I left my phone in my pocket and washed it yesterday morning. Since then I have done all the recommended things eg. battery out, dryed off, into sealed bag with rice under warmish conditions (near radiator). It has been 24hours since the horrific incident, I am still feeling emotional.
However, I have attempted a partial disassembly in the same way as the official htc leaked video but can't get the thing apart. I thought this may help the drying process if I can get a bit of air flow through the device. The phone was on at the time of washing and was probably in water for 5mins. It was in its case and when I took it out there was no unusual activity (vibrating, flashing LED's etc.). I didn't attempt to turn the screen on just got the battery out, and wiped away a small tear whilst drying it.
Has anyone had any experience of drying out phones, any good advice? The water indicator stickers are now a disgusting shade of pink, therefore my warranty is gone and because I'm tight I have no insurance I have only had it 6 WEEKS.
HELP!
testarossa said:
Right, please no sarcasm this may happen to the best of us.
I left my phone in my pocket and washed it yesterday morning. Since then I have done all the recommended things eg. battery out, dryed off, into sealed bag with rice under warmish conditions (near radiator). It has been 24hours since the horrific incident, I am still feeling emotional.
However, I have attempted a partial disassembly in the same way as the official htc leaked video but can't get the thing apart. I thought this may help the drying process if I can get a bit of air flow through the device. The phone was on at the time of washing and was probably in water for 5mins. It was in its case and when I took it out there was no unusual activity (vibrating, flashing LED's etc.). I didn't attempt to turn the screen on just got the battery out, and wiped away a small tear whilst drying it.
Has anyone had any experience of drying out phones, any good advice? The water indicator stickers are now a disgusting shade of pink, therefore my warranty is gone and because I'm tight I have no insurance I have only had it 6 WEEKS.
HELP!
Click to expand...
Click to collapse
I'd let it dry for at least a couple of days before I'd even try turning it on. Accidents happen and that's why you really ought to get insurance. Nothing you can do now but wait it out. If you're lucky you'll end up with a working phone. Any specific reason you put it into a sealed bag? Imho that should only prolong the drying process.
I thought the rice in a sealed bag would minimise the amount air in the bag and therefore the rice would draw the water out of the phone not the air. I have bought some desiccant from a photography shop as well but I am resisting temptation to turn on until at least Tuesday.
Toss3 said:
I'd let it dry for at least a couple of days before I'd even try turning it on. Accidents happen and that's why you really ought to get insurance. Nothing you can do now but wait it out. If you're lucky you'll end up with a working phone. Any specific reason you put it into a sealed bag? Imho that should only prolong the drying process.
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Click to collapse
agree about not needing a sealed bag. Rice is going to suck humidity, yet air recyrcleing is still another drying measure.
Anyway, why did you try disassembling it? You surely voided your warranty by removing the VOID sticker on the screw. If you just waited long enough for it to really get dry even inside, after you ascertained it didn't work anyway, you could've played dumb and send it back for servicing with warranty coverage, since they would find an unoperative device, but with no means to prove the uncorrect usage, since there would have been no traces of water inside after a few days in a warm place...
ephestione said:
agree about not needing a sealed bag. Rice is going to suck humidity, yet air recyrcleing is still another drying measure.
Anyway, why did you try disassembling it? You surely voided your warranty by removing the VOID sticker on the screw. If you just waited long enough for it to really get dry even inside, after you ascertained it didn't work anyway, you could've played dumb and send it back for servicing with warranty coverage, since they would find an unoperative device, but with no means to prove the uncorrect usage, since there would have been no traces of water inside after a few days in a warm place...
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Click to collapse
The water indicating stickers would have given away that there had been water within the device (I thought). The phone is outside of the rice now drying in a warm place, cheers for the advice.
testarossa said:
The water indicating stickers would have given away that there had been water within the device (I thought). The phone is outside of the rice now drying in a warm place, cheers for the advice.
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Click to collapse
...are there water indicating stickers on/inside the hd2? news to me!
Better yet, just googled around and water stickers should be white-ish pieces of paper that become (and stay) red-ish when wet... did you identify one inside the phone somewhere?
ephestione said:
...are there water indicating stickers on/inside the hd2? news to me!
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Click to collapse
The top left screw is covered by a sticker that is now pink on mine. The battery has also get one.
eloeludumideeitursowfingwetoddid
ProjektFuze said:
eloeludumideeitursowfingwetoddid
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Click to collapse
Good advice thanks.
testarossa said:
Right, please no sarcasm this may happen to the best of us.
I left my phone in my pocket and washed it yesterday morning. Since then I have done all the recommended things eg. battery out, dryed off, into sealed bag with rice under warmish conditions (near radiator). It has been 24hours since the horrific incident, I am still feeling emotional.
However, I have attempted a partial disassembly in the same way as the official htc leaked video but can't get the thing apart. I thought this may help the drying process if I can get a bit of air flow through the device. The phone was on at the time of washing and was probably in water for 5mins. It was in its case and when I took it out there was no unusual activity (vibrating, flashing LED's etc.). I didn't attempt to turn the screen on just got the battery out, and wiped away a small tear whilst drying it.
Has anyone had any experience of drying out phones, any good advice? The water indicator stickers are now a disgusting shade of pink, therefore my warranty is gone and because I'm tight I have no insurance I have only had it 6 WEEKS.
HELP!
Click to expand...
Click to collapse
LOL, how did u managed that?! Its not a small thing to miss in your pocket
Hope everything will work fine in the end
Even if you manage to get it to turn on I would have thought water getting into the layers of the LCD screen would make it pretty much useless anyway?
ephestione said:
...are there water indicating stickers on/inside the hd2? news to me!
Click to expand...
Click to collapse
Yes, all HTC devices have had some for some time now. Usually one visible one (on the top left screw on the HD2, was under the battery on the kaiser), and one inside that you can't get to without opening the device (and voiding the warranty sticker on the other screw), so that even clever people who think of replacing the visible one will still be busted by the hidden one
testarossa said:
The top left screw is covered by a sticker that is now pink on mine. The battery has also get one.
Click to expand...
Click to collapse
kilrah said:
Yes, all HTC devices have had some for some time now. Usually one visible one (on the top left screw on the HD2, was under the battery on the kaiser), and one inside that you can't get to without opening the device (and voiding the warranty sticker on the other screw), so that even clever people who think of replacing the visible one will still be busted by the hidden one
Click to expand...
Click to collapse
that's as much as I suspected as soon as I discovered the existence of "white water detection stickers that become red", and I noticed the white sticker on the top left screw... dam those cunning taiwanese!
Obviously it would have been very, very silly of me if, for test purposes, I would have intentionally got water on that round white sticker...
mine went for its first trip to the bar last night.
got a beer spilled on me and i somewhat remember freaking out cause the phone reset a bunch of times but this morning the hard keys wouldnt stop lighting up. now they have stopped and im back to business
ProjektFuze said:
eloeludumideeitursowfingwetoddid
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Click to collapse
Translation: LOL. You dumb idiot, you're so [email protected]*king retarded.
Not particularly pleasant or a helpful response, but funny nonetheless.
As far as OP is concerned. Rice in bag or outside of bag, I think you did a good thing by attempting to disassemble. Water damage gets NO LOVE from insurance/warranty and they would have just sent it back to you.
If you get water damage, the rice and drying method is true. But to ensure moisture free I disassemble phone to the guts and apply a high percentage alcohol, something that evaporates. Water can short a circut, but really it it the minerals and impurities left that usually are the culprit. I have gone as far as to give some circut boards a good soak and/or swab cleaning with 90%+ alcohol. Let dry for FIVE OR SIX DAYS (my standard) while fully disassembled and then reassemble.
What most people do is start using phone too early because stuff is still working okay. For the guy who said that he spilled beer on his phone and at first it was glitching but now it is okay, he is more than likely to experience some erroneous behavior from that phone in the future. Sometimes it takes just a couple weeks, sometimes months. But usually stupid stuff starts happening like random shutoff. No battery charge. Button functions becomming switched. Usually symptoms of a phone dried but not cured of moisture damage.
Good luck, check your pm.
How about house insurance. Do you have cover for electrical items on your house insurance? Might be able to claim acidental damage (also check you are covered for acidental cover too).
I used to work in support for pen tablets, wouldnt believe how many of these got used as umberalas when it rained. My tip used to be to stick it in the airing cupboard over night. Fixed quiet a few this way.
Good luck capt'n
testarossa said:
...and washed it ...
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hi, thats your biggest prob. because usealy washing means using washingpowder or similar. all these things are pretty good in, making new (unwanted) connections on your circucit board.
so normaly your first step has to be, to dip your device into distilled water, and clean it that way. then start drying it the way you have done already. another thing is the display of the hd2 that realy scares fluids of any kind. anyhow i wish good luck to you in recovering your device.
regards mad
Thanks for the tip Mad,
I did consider the distilled water wash off but when I recovered the device it didn't seem too wet. There was hardly any visible water under the battery or screen probably as it was in its case, which is quite a tight fit and fairly waterproof (besides the opening at the top). The water seemed mostly superficial although I'm taking every caution on the drying, I have even bought some desiccant from a photography shop. Hopefully putting this in a sealed container with the device may draw out any remaining water.

Water Proof DHD

Using the mobile in a bath, obviously without any direct water contact, later I placed the mobile by the side of the bath.
Upon using the mobile (out of the bathroom) I noticed the mobile was a little moist and wet on the behind - as the rubber case had caught some water.
I wiped this, and a few minutes later when the mobile was on standby, the car dock app opens up automatically.
Then moments later the screen begins to flicker and turn bright - dim - black - bright. Removed the battery and found some water inside, the lower case was the same, found traces of water on the simcard and memory card.
I left the mobile in front of a heater for 10 minutes, but everything back and its working. The battery case has a label which seems to have some water trapped as you can see this label is slightly lifted now.
Im glad its working as I don't think it would have been repaired under warranty firstly due to water damage and 2ndly due to it having custom rom.
Would you guys know if rain damage is covered under warranty, as surely this would be general usage and HTC don't even supply a cover/case in the box.
I don't take my phone in the bathroom due to condensation... which is what caused your problems.
I doubt rain damage will be covered by warranty... since it's within the users power to not use it in the rain and not get it wet!
Common sense prevails... or at least should previal
There's a indicator in the phone that will change colour after contact with liquids. When its red/pink you can forget about any warranty.
CitizenLee said:
I don't take my phone in the bathroom due to condensation... which is what caused your problems.
I doubt rain damage will be covered by warranty... since it's within the users power to not use it in the rain and not get it wet!
Common sense prevails... or at least should previal
Click to expand...
Click to collapse
I understand you may use common sense, but at times you get tempted, like everyone today is tempted by waswasa of the shaiytan, but do we heed to take common sense - no we get brainwashed by the biased media like sheep.
shah_jee said:
I understand you may use common sense, but at times you get tempted, like everyone today is tempted by waswasa of the shaiytan, but do we heed to take common sense - no we get brainwashed by the biased media like sheep.
Click to expand...
Click to collapse
I don't pay attention to the media either. Like you say it's biased and only serves to brainwash and cause confusion, panic and alarm
How's your phone now anyway? Any problems or is all ok?
shah_jee said:
Using the mobile in a bath,
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Click to collapse
ummmm, WHAT?
shah_jee said:
using the mobile in a bath, obviously without any direct water contact, later i placed the mobile by the side of the bath.
Upon using the mobile (out of the bathroom) i noticed the mobile was a little moist and wet on the behind - as the rubber case had caught some water.
I wiped this, and a few minutes later when the mobile was on standby, the car dock app opens up automatically.
Then moments later the screen begins to flicker and turn bright - dim - black - bright. Removed the battery and found some water inside, the lower case was the same, found traces of water on the simcard and memory card.
I left the mobile in front of a heater for 10 minutes, but everything back and its working. The battery case has a label which seems to have some water trapped as you can see this label is slightly lifted now.
Im glad its working as i don't think it would have been repaired under warranty firstly due to water damage and 2ndly due to it having custom rom.
Would you guys know if rain damage is covered under warranty, as surely this would be general usage and htc don't even supply a cover/case in the box.
Click to expand...
Click to collapse
what were u thinking??????????
Well,I too take my phone to the bathroom at two circumstances:When I'm having a shower and when I...ermm...poo(sorry ladies...if there are any around here! ).
Well,in the first case I only hear music and cover it with my T-Shirt so that it's safe from moisture.
In the second case,well,I do have the window open for reasons I don't really have to clarify here and no moisture there.
So my phone is safe in my bathroom.
There is some water proof casings for DHD try to google for ''otterbox'' saw one there.
Good luck with your device. Most phones and electronics says nighty night after a while when they've been wet.
No problem with water on electronics.
It the shorting it does when its powerd thats the actual problem.
But yeah taking your phone into the bathroom is not smart.
We have a sauna and i do take my phone (and a portable speakerset) in there but i put it in a (thin) plastic bag seal that up and can still use the screen. Love to hear music in the sauna.
Use Ziplock Bag
Hi guy if you need to bring your HTC into a bath or to accompany you in the bathroom for other purposes you can use a water tight ziplock bag to contain it. It will prevent the phone from contacting moisture AND you can still use the touchscreen.
I used to have a blackberry (obviously belonging to my my company ) that I bring into my weekly sauna session. It lasted a good 2 years in that humidity and heat! When it finally malfunctioned I realised it was because of some leaks in the ziplock bag. So remember to change the bag often.
My Desire, on the other hand, did not last as long coz I brought it into the bath room with no ziplock. In 9 months I am forced to switch to the DHD.
So ziplock bag yah?
i dropped my Desire HD in the snow .. it became all wet .. took out the battery, kept it warm for a half day and its still working fine with no problem at all .. Been almost 2 month now

Please help me out water damage?

So I've had my S5 for over 2 months. I'm always very careful with my stuff. I had the original cover on the phone and once a week I would run it under cold water to wash off any grime or dirt. Everything would be fine.
Now I got the wireless charging cover and I did the same routine. I made 1000% sure it was sealed completely. Now I start to experience slow down and freezing. So much so I have to remove the battery to restart. So I take off the cover and I see water on the battery. Not a lot but this is supposed to be wster resistant. I also notice some water where the cover snaps on to the phone. I dry it all off..I also called Verizon who said I'd have to go to the store to check for water damage which I say to myself Huh? But it's water resistant. Anyways I go to the store and they see nothing wrong with it. They said I can get a like new replacement but I feel that unfair since I spent my money and its not even 3 months old.
I noticed when I got home that by the speaker win the wireless cover it's not flush against he phone. The snaps are all in place but still there's a considerable gap between the cover and phone. Then I took the cover off and put the regular cover back on and there was no gap. It's flush against. Now is it possible hbis is a defect?
And should I accept the replacement device? Right now he phone is Ok but I'm worried no one wants a damaged phone.
Also my boot screen says custom even though I haven't rooted. I even used a root checker to make sure. Only thing I did was turn off some apps and install nova.
Weird? Advice?
Ty
hakoreh said:
So I've had my S5 for over 2 months. I'm always very careful with my stuff. I had the original cover on the phone and once a week I would run it under cold water to wash off any grime or dirt. Everything would be fine.
Now I got the wireless charging cover and I did the same routine. I made 1000% sure it was sealed completely. Now I start to experience slow down and freezing. So much so I have to remove the battery to restart. So I take off the cover and I see water on the battery. Not a lot but this is supposed to be wster resistant. I also notice some water where the cover snaps on to the phone. I dry it all off..I also called Verizon who said I'd have to go to the store to check for water damage which I say to myself Huh? But it's water resistant. Anyways I go to the store and they see nothing wrong with it. They said I can get a like new replacement but I feel that unfair since I spent my money and its not even 3 months old.
I noticed when I got home that by the speaker win the wireless cover it's not flush against he phone. The snaps are all in place but still there's a considerable gap between the cover and phone. Then I took the cover off and put the regular cover back on and there was no gap. It's flush against. Now is it possible hbis is a defect?
And should I accept the replacement device? Right now he phone is Ok but I'm worried no one wants a damaged phone.
Also my boot screen says custom even though I haven't rooted. I even used a root checker to make sure. Only thing I did was turn off some apps and install nova.
Weird? Advice?
Ty
Click to expand...
Click to collapse
Well, first of all. The extended battery and cover for it were said a lonnnng time ago to not be water tight. So that's probably part of your problem.
Secondly, I would recommend using Computer screen cleaning wipes, or a microfiber cloth and a little bit of windex or other non-harmful glass cleaner to clean it instead of running cold water over it..
The more you can control what is cleaning it, the better off you are. A little more than A LOT.
kprice8 said:
Well, first of all. The extended battery and cover for it were said a lonnnng time ago to not be water tight. So that's probably part of your problem.
Secondly, I would recommend using Computer screen cleaning wipes, or a microfiber cloth and a little bit of windex or other non-harmful glass cleaner to clean it instead of running cold water over it..
The more you can control what is cleaning it, the better off you are. A little more than A LOT.
Click to expand...
Click to collapse
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
hakoreh said:
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
Click to expand...
Click to collapse
My apologies, it is still early.
I have still read on these forums that despite the claim by Samsung that it will hold the seal, users were saying it doesn't. Perhaps do a search for it and see what they say?
hakoreh said:
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
Click to expand...
Click to collapse
if you are using an official samsung accessory, you can send it back to samsung for repair. they will replace damaged parts with new ones. or you can go to verizon and get the like new one. either way, i wouldn't hold on to it if it has water damage and is acting flakey. it will never be right and by the time you get fed up with it you are out of warranty. replace it. and really, if verizon gives you a phone that is in as good a shape as the one you have, and works perfectly, who cares if someone else tried it and didn't like it and returned it.
Hobson318 said:
if you are using an official samsung accessory, you can send it back to samsung for repair. they will replace damaged parts with new ones. or you can go to verizon and get the like new one. either way, i wouldn't hold on to it if it has water damage and is acting flakey. it will never be right and by the time you get fed up with it you are out of warranty. replace it. and really, if verizon gives you a phone that is in as good a shape as the one you have, and works perfectly, who cares if someone else tried it and didn't like it and returned it.
Click to expand...
Click to collapse
I spoke to Samsung and they basically said I got a defective cover which honestly is BS. They said they can repair the phone but I wouldn't have access to a replacement and they don't provide replacements. Honestly I've always liked Samsung but now I'm thinking should I just take the replacement, sell it and get the LG G3 or something.
hakoreh said:
I spoke to Samsung and they basically said I got a defective cover which honestly is BS. They said they can repair the phone but I wouldn't have access to a replacement and they don't provide replacements. Honestly I've always liked Samsung but now I'm thinking should I just take the replacement, sell it and get the LG G3 or something.
Click to expand...
Click to collapse
At least samsung is willing to repair the phone. They could have just said it was your fault for not installing the cover correctly. I sent them a 16gb S3 a while back that I bricked. They fixed it and sent it back to me as a 32gb model. Did right by me. You aren't going to be any worse for taking the replacement verizon will give you. It will still have the same warranty plus it has the benefit of additional QA testing from factory.

So my S5 got wet..

Bummer too because I just set it up how I like it.
I was fishing today and I had my S5 in my pocket.
Anyway to my embarrassment I actually fell in the water when I was trying to untangle my lure from some fishing line some asshole had just cut off his rod and left in the water.
The thing is, whilst the S5 is supposed to be IP64 certified or whatever, mine has lost the flimsy bottom cover...
I was in the water with the phone in my front jeans pocket for about 15 seconds. The phone barely had any water on it (it was also in a full case) though it did seem that some had gotten into the charging port.
I took the battery out, and left things to dry. Got home about an hour later after wiping the phone down and I used a hairdryer on it for about 15 minutes (not letting it get too hot though). After that I threw it with its back off in a bowl filled with rice and put it next to a slightly warm heater.
My girlfriend said when she was trying to turn it off (I told her to take the battery out but she was panicking) that the hardware buttons (back and recents) weren't working any more. She also said that she noticed the date and time was wrong. It said April 24 2006 and the SIM card icon had a circle with a line through it (No reception). The home button she said worked fine though.
What chance do you think I have that the phone will work after it's been in the bowl of rice next to the heater?
EDIT: Found 3 packets of silica gel, I ripped those open and threw that stuff in there with the rice too.
leijonasisu said:
Bummer too because I just set it up how I like it.
I was fishing today and I had my S5 in my pocket.
Anyway to my embarrassment I actually fell in the water when I was trying to untangle my lure from some fishing line some asshole had just cut off his rod and left in the water.
The thing is, whilst the S5 is supposed to be IP64 certified or whatever, mine has lost the flimsy bottom cover...
I was in the water with the phone in my front jeans pocket for about 15 seconds. The phone barely had any water on it (it was also in a full case) though it did seem that some had gotten into the charging port.
I took the battery out, and left things to dry. Got home about an hour later after wiping the phone down and I used a hairdryer on it for about 15 minutes (not letting it get too hot though). After that I threw it with its back off in a bowl filled with rice and put it next to a slightly warm heater.
My girlfriend said when she was trying to turn it off (I told her to take the battery out but she was panicking) that the hardware buttons (back and recents) weren't working any more. She also said that she noticed the date and time was wrong. It said April 24 2006 and the SIM card icon had a circle with a line through it (No reception). The home button she said worked fine though.
What chance do you think I have that the phone will work after it's been in the bowl of rice next to the heater?
EDIT: Found 3 packets of silica gel, I ripped those open and threw that stuff in there with the rice too.
Click to expand...
Click to collapse
i have had better results with letting it dry in open air, under the sun....take the back off (ofcourse the battery aswell) and place it under the sun with screen facing downwards.....let it dry for an hour or so...check
You need to leave it in a moisture absorbing product (dry rice/silica granules) for a LOT longer than an hour or so.....24 hours OR LONGER is more realistic. Preferably in an airing cupboard too......
It's going to take a lot longer to dry out than leaving it in the sun for an hour, as I assume you weren't able to start the drying process immediately and the water would have had time to get further into the phone.......
In cases like these, it's always best to let it dry for 'too' long than not long enough....
Sent from my rooted, debloated stocKK kn0x0 SM-G900F
Thanks. I let it dry for 15 hours, I guess it wasn't enough. Also yeah it took at least an hour for me to get the phone back to my apartment. The antenna seems to work fine but the hardware buttons are indeed screwed. I know I can use those on-screen hardware buttons if I toggle them somewhere from Xposed or an App or something. So not all is lost, but I'd really like my normal ones back. At this time I just guess that some water got into the bottom of the phone and shorted out the touch sensors or something. I wonder how much it would cost to get this repaired or if I could get away with having it replaced on warranty or something... Everything else on the phone seems to be fine. Screen, antenna, etc. it doesn't seem like any water got very far in.
Either way I am going to put it back in the rice/silica gel combo and see how that goes. I'll leave it in for 24 hours this time.
Okay so the capacitive buttons at the bottom (menu and back) are definitely broken from getting wet.
What chance do I have at returning the phone and just claiming that they just stopped working? Left the phone in rice and silica gel for what seems like forever and there doesn't seem to be any traces of moisture or water at all.
Worst case scenario Sammy sends the phone back and states that it was water damage and they won't fix it? Best case they fix it under warranty??
Highly unlikely it'll get fixed under warranty......
These phones have stickers placed 'strategically' inside them which change colour if they get wet.....Samsung will take one look at your phone and say.....yeah right......NO chance....
Sent from my rooted, debloated stocKK kn0x0 SM-G900F
Well I'm going to have a try at it, the white square that marks if it got wet down the bottom corner where the battery goes is completely white, and not red. Worst case they won't fix it for free. If it costs anything less than €100 to fix then I will get it fixed, otherwise I'll shop around and see if I can get a third party to fix it or sort out what my options are. I'm flashing it back to stock now and I'm going to clean the phone and then take it into the store and ask them to fix it.
Normally if they won't fix it under warranty they will send me a text message telling me how much it is going to cost to fix, and then if I want to pay. At the very least I should probably pay, as long as it isn't upwards of around €100 because it restores the resale value on my phone and I can make more than the amount back when I eventually sell it.
I really think Samdung should have put more thought into the bottom USB cover though. Mine and my friend's broke within about 2 months.
Anyway I'll post back on what happens later on.
If you can prove it drowned due to a faulty charger cover, you might have a case
I told the guy in the shop I bought it from what happened and he looked at it and said there is no sign of water damage. He said it should be repaired under warranty but not to 'quote' him on it happening. I'll report back in 2-3 weeks and say what happened.
I couldn't really complain about a 'faulty usb cover' when the whole damn thing fell off about 6 months ago.
I looked at a bunch of disassembly videos of the S5. Seems there are 3 main water damage stickers. 2 which are visible from the back. One behind the battery, one behind a little 'square' on the left-hand side of the phone. Both of mine were pure white. There's also another on the battery, except that mine didn't have a spot for it which was weird. The battery was a stock one I got from the same store.
That leaves 1 more which is in the middle of the phone behind the circuitry which I cannot see and I doubt very much that it is anything but pure white. So I think I have a good chance to have it replaced under warranty.
Also the bottom part of the phone's PCB is actually remove-and-replaceable. So if something there shorted out behind the capacitive buttons perhaps they will just throw that piece away and click in a new one.
Who knows.
Yeah, although this phone has ip67 protection, it doesnt do much with samsungs "engineering capabilities" - i have this phone too, and i can say, that this phone has at least 3 weak points, that makes ip67 to ip20 (first number is resistance to dust, second is resistance to water, higher is better) - so, the weak points are : 1) usb connection cover does not fully close, it is stuck out by like a 1-2mm, which i believe leaves some kind of space for water to flow in; 2) back cover does not fully stick to the back of the phone near the camera, you can press in that place to feel that there is empty space, which makes protection gum on back cover kind of useless, because it does not fully stick to the phone and will let water flow; 3) that corner of back cover, which was made to start removing back cover, does not fully stick to the phone, which leaves an empty space of about 1mm for the water to flow in. So to add everything up, even if s5 has ip67, i do not recommend testing it, because it only might work only with a new phone, but when you use your phone, some parts of phone gets out of the shape really fast, like usb connection cover, so it will decrease resistence to water a lot. Anyway, if you are above the water with your phone, i recommend doing good old trick, whick works with all phones - put your phone in a baloon or a condom - this protection will be 100 times better than anything that samsung will offer us in 1000 years.
I don't care if they tell me it is 100% waterproof, under 100 miles of water, for 100 years - I`ll still keep that theory for the day I accidentally drop it in a puddle - Im not going to purposely put any phone in water, no matter how 'safe' Im told it is
About a month ago, I knocked a pint of beer over my phone.......I had a moment when I started panicking about the phone......then I remembered IP67 and rinsed the phone off under the tap......then I started cursing myself for wasting a pint of beer........
Sent from my rooted, debloated stocKK kn0x0 SM-G900F
The outer area under the back cover is not sealed. May still contain some beer for emergency situations.
Lol.....that'd look really good wouldn't it?
Me walking down the street sucking my phone....
Sent from my rooted, debloated stocKK kn0x0 SM-G900F
I used the S5 plenty in the rain and I didn't worry putting it next to the sink or something. I don't think I ever actually fully wet it, but the screen did get covered in water at times in the rain. To me the IP67 rating was always something that meant the phone wasn't made of 'paper', in that it wouldn't be ruined in the rain, but I shouldn't exactly take a bath with it. I've read blogs etc. however that state that it is prone to some pretty nasty moisture damage if you take it into the shower or sauna with you. Though I suppose that is stating the obvious.
Point is, I think the water protection on the S5 is pretty garbage. On paper (no pun intended) it might look good that it is IP67, but let 1 drop into the bottom USB port with the cover off and you've lost both capacitive buttons as well as gained an issue that the phone constantly thinks that it is overheating after the screen turns off (funnily enough doesn't happen unless the screen goes black) and will try and reboot itself continuously. You can't even charge the phone because in a hilarious work of irony, it states that the battery is too cold!
Everything is only as strong as its weakest component and I found that usb cover to be about as weak as it gets. It only took 4 weeks for it to stop closing properly, and another 4 weeks for it to actually fall off... all just with regular use. Anyone is free to look around the web and see similar complaints of how cheap and flimsy the cover is. It would have made much more sense if it closed magnetically, or even if they had made the bottom cover replaceable so when they wore out, they could be replaced. To me it just feels like a typical scenario of Samdung trying to cover as many 'bases' as they can with regards to 'listed perks' without actually thinking about things from a long-term constructive or realistic point of view.
You can see from the S6 and the Note variants that they have abandoned further development towards water resistance and have saved it purely for their 'active' variants. I would have gotten one of those despite how ugly they are if they didn't come with a dumbed down CPU and Camera.
This will be my last Samsung phone anyway. I'll go the HTC or LG route after this.
The S5 is useless in the rain for me, a few drops on the screen and it thinks I'm pressing buttons, phone becomes self-aware and does what it wants until I turn the screen off and dry it, then it works until the next raindrop hits it
Lol.....as long as it doesn't turn into one of those nasty little decepticons out of Transformers you're fine.....
And the S5 will be my last Samsung device too.....not happy with certain aspects of the S6 that look certain to appear on further generations of Samsung devices in the future....
Sent from my rooted, debloated stocKK kn0x0 SM-G900F
Wouldn't surprise me if it did
Been a few times I've pulled it out of my pocket and it's been all set to call someone, just needed to hit the call button and I'd have the borrowers talking to me from my coat
I treat the ip67 rating like I treat the air bags in my car. It's nice to know is there in case of an accident but I'm not going out of my way to test it.
Tybalt said:
I treat the ip67 rating like I treat the air bags in my car. It's nice to know is there in case of an accident but I'm not going out of my way to test it.
Click to expand...
Click to collapse
This ^^
Safety net, not a feature

my s7 edge got wet

I took it under water to do some photoshoting in waterpool.
after that the volume down button seems stop working. is there way to solve this?
Noob_Boob said:
I took it under water to do some photoshoting in waterpool.
after that the volume down button seems stop working. is there way to solve this?
Click to expand...
Click to collapse
Let it dry properly?
Ps. The phone is NOT designed to be operated under water.
drummerman said:
Let it dry properly?
Ps. The phone is NOT designed to be operated under water.
Click to expand...
Click to collapse
then why the IP68 is for?
- tapatalked - from my VANTABLACK S7 EDGE
AFAIK, the rating is for submerging the device to up to 1.5m up to half an hour, not to operate the device under water.
MInd, there are no physical buttons to operate by just using the camera shutter if the app has been set-up prior to diving in ...
Perfectdevil said:
then why the IP68 is for?
Click to expand...
Click to collapse
@drummerman correctly wrote "NOT to be operated under water", that is clearly different from "water resistant to a maximum depth of 1.5m for up to 30 minutes".
IP68 actually doesn't guarantee that the phone can be also operated under water...
www.samsung.com/au/pdf/IP68.pdf
drummerman said:
Let it dry properly?
Ps. The phone is NOT designed to be operated under water.
Click to expand...
Click to collapse
How to dry it properly?
I used the volume up button to take photos under water, it works fine. I started the camera before going under water
themissionimpossible said:
@drummerman correctly wrote "NOT to be operated under water", that is clearly different from "water resistant to a maximum depth of 1.5m for up to 30 minutes".
IP68 actually doesn't guarantee that the phone can be also operated under water...
www.samsung.com/au/pdf/IP68.pdf
Click to expand...
Click to collapse
it's fine if it doesn't work under water, but it shouldn't stop working after work under water.
now it is my SD card doesn't get recognized. they really don't deserve the "water proof"
Noob_Boob said:
How to dry it properly?
I used the volume up button to take photos under water, it works fine. I started the camera before going under water
Click to expand...
Click to collapse
Not pressing buttons,just let it dry by charging wirelessly to let the phone heat up. If you ruined it, I'm sure you will find out within the next few hours to days. I think you will be fine because others have used the vol(since that's the only button to work under water)
Noob_Boob said:
I took it under water to do some photoshoting in waterpool.
after that the volume down button seems stop working. is there way to solve this?
Click to expand...
Click to collapse
Not meant to be operated under water is just hilarious lol u can actually can press the volume buttons under water to take photos. Unfortunately I think your device is defective but like everyone said wait til it dries.
Sonin66 said:
Not pressing buttons,just let it dry by charging wirelessly to let the phone heat up. If you ruined it, I'm sure you will find out within the next few hours to days. I think you will be fine because others have used the vol(since that's the only button to work under water)
Click to expand...
Click to collapse
I don't have wireless charger, can I charge it normally?
Charging works fine though.
Now my phone, Volume button works fine now.
A couple of issues:
SD card doesn't get recognized anymore, no error message.
Multi-task button seems pressing itself.
Condensation inside the front camera.
Noob_Boob said:
I don't have wireless charger, can I charge it normally?
Charging works fine though.
Now my phone, Volume button works fine now.
A couple of issues:
SD card doesn't get recognized anymore, no error message.
Multi-task button seems pressing itself.
Condensation inside the front camera.
Click to expand...
Click to collapse
Not good, if charging seems to work...I would get the phone as hot as possible to get rid of moisture or leave sd card open but you have to ge that moisture out before it takes a toll on the inside electronic.
You're an idiot. No where did anyone ever say the phone is water proof. It is water resistant. What that means is that under certain circumstances it can make contact with water and still function after being taken out. That is not the same as using it underwater. You don't deserve a phone this expensive you buffon.
Noob_Boob said:
it's fine if it doesn't work under water, but it shouldn't stop working after work under water.
now it is my SD card doesn't get recognized. they really don't deserve the "water proof"
Click to expand...
Click to collapse
Samsung doesn't call it "water proof." Water resistant is the strongest claim you'll see.
tehdewm said:
You're an idiot. No where did anyone ever say the phone is water proof. It is water resistant. What that means is that under certain circumstances it can make contact with water and still function after being taken out. That is not the same as using it underwater. You don't deserve a phone this expensive you buffon.
Click to expand...
Click to collapse
I agree.
Sonin66 said:
Not good, if charging seems to work...I would get the phone as hot as possible to get rid of moisture or leave sd card open but you have to ge that moisture out before it takes a toll on the inside electronic.
Click to expand...
Click to collapse
thanks. i left it charged for a night.
Now every thing works fine except the SD card is still not recognized.
No prob, and I wonder if you fried the card not sure of which brand you got but I know sandisk at one time made shock/water/temperature proof like my old 64gb ultra was that. I bought a sandisk 200gb I'm thinking has the same
tehdewm said:
You're an idiot. No where did anyone ever say the phone is water proof. It is water resistant. What that means is that under certain circumstances it can make contact with water and still function after being taken out. That is not the same as using it underwater. You don't deserve a phone this expensive you buffon.
Click to expand...
Click to collapse
While I agree with you that it is not wise to use these devices as underwater cameras, it's not surprising that people do so, when Samsung are doing the exact same thing in their official commercials. Have a look at these examples:
Samsung Malaysia, jumping off a cliff into water with the S7 Edge on a selfie stick:
https://www.youtube.com/watch?v=mvWslN5DIHM&list=FLQL-jI9F5ORzWPDxiJQjimA&index=1
Samsung Indonesia, going down a water slide landing in a pool with the S7 Edge on a selfie stick:
https://www.youtube.com/watch?v=6bNv51boLtk&list=FLQL-jI9F5ORzWPDxiJQjimA&index=2
Samsung New Zealand, using the S7 Edge in the ocean and different wet environments to take photos/videos:
https://www.youtube.com/watch?v=x3hqaTapWSo&list=FLQL-jI9F5ORzWPDxiJQjimA&index=3
At the end of the third one, the text even says: "Now you can capture life in water". The only disclaimer is: "Device requires thorough rinse in fresh water after exposure to salt or chlorinated water". In the other videos it says "Results may vary".
And here's an instruction video from Samsungs support site, showing you how to clean your device under tap water after contact with salt water or other liquids:
https://www.youtube.com/watch?v=_W78ydsy1mU
(From http://support-us.samsung.com/spsn/main.jsp)
Just to be clear, I DO NOT encourage people to follow these examples as they seem like good ways to ruin an expensive device Be careful, as wear and tear, manufacturing defects or just a drop can affect the water resistance as well.
Although I can also say that I had the Xperia V and Xperia Z3, which both had lower IP ratings than the S7, and I used these under water lots of times with no issues at all. Even after the glass back of the Z3 was shattered from a drop I rinsed it under the tap to clean it about once a week.
@BaconDanny Nice post, never noticed the Videos from Samsung before.
They really do encourage the usage of the device under water.
I myself have only exposed the device to shower water.
And dropped it once in the bath, Am happy to live with the fact it will survive an accident rather than to get used to using the device in water.
A slight disappointment, as one of the purchase reasons was for some nice water park snaps and pool snaps on holiday.
Too expensive to just have a gamble with so many users reporting defected units.
Makes me question if the Water resistance is as tight as they advertise
(A recent review company just tested the Water resistance of the S7 and it failed awaiting official statement from Samsung)
Or there is a number of users who have taken the water proofing to the extreme.
Ill use my device on the principle its water tight, So that water will drip off it.
This will do me enough to use the device in rain or shower or any other types of water like this.
I just wont go submerging it
Another episode of typical consumer bull**** miss advertising to get ahead of the market.
tehdewm said:
You're an idiot. No where did anyone ever say the phone is water proof. It is water resistant. What that means is that under certain circumstances it can make contact with water and still function after being taken out. That is not the same as using it underwater. You don't deserve a phone this expensive you buffon.
Click to expand...
Click to collapse
And you're unnecessarily rude. Did writing that make you feel better about yourself?
Anyway, for me the IP rating of this phone is a bonus. It's good to know that the phone should be able to handle my using it in a sudden downpour or if I accidentally drop it down the toilet (not something I've done in over 20 years of owning mobile phones mind). But to deliberately take it underwater, regardless of what confusing messages Samsung are sending out, is simply asking for issues that don't need to be asked for.
Noob_Boob said:
thanks. i left it charged for a night.
Now every thing works fine except the SD card is still not recognized.
Click to expand...
Click to collapse
It's probably the SD card that got damaged from the water, not the phone. Replace the card.

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