Galaxy S7 Edge (Microsoft Office Apps) not working - Samsung Galaxy S7 Edge Questions and Answers

Hi there,
This is my first threat here.
I just bought the S7 Edge yesterday and it came pre-loaded with Microsoft (Word, Excel, Power Point and OneNote)
I can not use them when ever I have tried to open them they ask for update and then it says (This app is not available for your device) error (2316:4002).
I have the same problem with my Note 5 ????
If it helps I live In Iraq and use an american Google account and my model number is (SM-G935F) the one with the Octa-Core Samsung in-house processor.
Please can you help me cause I need those app very much in my work.

Hi buddy I've just checked these apps and can confirm working here in the UK sm-g935f purchased direct from Samsung..
No idea if this helps ?
Regards Braggster

It could be your location try using fake GPS in the app store to see if it will allow you to update. Also, try clearing the cache on the apps this has happened to me and clearing the apps cache worked.

Try update from Samsung app store instead of Google Play, I had the same issue and fixed by update via Samsung app store.p

I didn't find the apps in the galaxy app store.
I also tried using fake GPS and clearing the cash
Still not working

I am having the same problem though my device doesn't have it preloaded. When I go to play store it simply says not compatible. I'm in the US and bought the G935f online.

My guess would be the software isn't authorized for your region, and can tell the region you're in based on the SIM you're using.

meyerweb said:
My guess would be the software isn't authorized for your region, and can tell the region you're in based on the SIM you're using.
Click to expand...
Click to collapse
But I am using an AT&T US sim card.
How do I clear the cache?
Sent from my SM-G935F using XDA-Developers mobile app

anablue86 said:
Hi there,
This is my first threat here.
I just bought the S7 Edge yesterday and it came pre-loaded with Microsoft (Word, Excel, Power Point and OneNote)
I can not use them when ever I have tried to open them they ask for update and then it says (This app is not available for your device) error (2316:4002).
I have the same problem with my Note 5 ????
If it helps I live In Iraq and use an american Google account and my model number is (SM-G935F) the one with the Octa-Core Samsung in-house processor.
Please can you help me cause I need those app very much in my work.
Click to expand...
Click to collapse
as you mentioned living in Iraq.
If you think thr s problem with region then American Google Account is meaningless!
whatever u use an account that registered completely in USA But Google Play Service find ur location by using gps & internet & simcard so again limit to ur region.
u can delete all location history and always be on airplane mode and always connect to VPN
:good:

hello people im new on this matter thus i need your help.
i need a cracked office apk with portuguese dictionary for creating mechanic manuals for schoool purpose.
can anyone help me?
i used to use ms office but now i cant anymore because cant find no crack.
hancom and 365 office wont let me use dictionary.
please help

Related

[Q] Not found Galaxy Tab Apps due to Region Settings?

Galaxy Tab
Bought in Hong Kong
Problem is that lots of what are probably standard apps for you on Galaxy Tab-like:
Skype
Ultimatejuice
Robo defense paid upgrade
Air control paid upgrade
A million more
For me, my "market" can not find them. And if I goto a website with the pcname, I get the error that it doesn't exist. But I know they do.
I have already tried accessing through a vpn tunnel, so I know it is not as simple as IP controls.
So I am thinking that there may be some region setting which I can change.
Help please!
I have root on my device.
Do you have apps that you know exist for your Tab that you can not get due yo not found? Where did you buy your Tab?
parkerfairfield said:
So I am thinking that there may be some region setting which I can change.
Click to expand...
Click to collapse
Google for Market Enabler.
Regards,
Dave

[Q] "The item cannot be installed in your country" - Marketplace error

i can't seem to install most apps from marketplace, eg angry birds. It prompts me that it cannot be installed in my country (Malaysia) but i was able to download it on my Galaxy S before and i can even download angry birds and other apps on my Samsung Galaxy tab without any issues. What's the issue with Iconia A500? Anyone with similar issues?
merchel said:
i can't seem to install most apps from marketplace, eg angry birds. It prompts me that it cannot be installed in my country (Malaysia) but i was able to download it on my Galaxy S before and i can even download angry birds and other apps on my Samsung Galaxy tab without any issues. What's the issue with Iconia A500? Anyone with similar issues?
Click to expand...
Click to collapse
same issue with me in indonesia.
it is like the market is very limited to our region
same in Saudi Arabia for some apps. also somehow, I couldn't find a lot of essential apps like flash player
Also in Jordan
i bought the ACER A500 yesterday & i don't have full download access either on many of the apps any solution!? it does not make sense google has just opened the paid applications segment to many countries including Jordan last week!
Could someone here help us please...
P.S. my phone has no problem in downloading any of the apps free & paid!
To access the market in unsupported countries you will have to set up a vpn to connect through. If you connect through an american vpn you will have full market access
eliteone said:
To access the market in unsupported countries you will have to set up a vpn to connect through. If you connect through an american vpn you will have full market access
Click to expand...
Click to collapse
but yesterdaty i tried using american vpn, still the market cant download the app thats not for my country
so irritating
you may have to use market enabler as well, to trick your iconia into thinking its from the us
eliteone said:
you may have to use market enabler as well, to trick your iconia into thinking its from the us
Click to expand...
Click to collapse
tried that also
tried both way at same time, even it cant help
even when installing from pc , it says not supported in the country
i think this is google doing..
blame acer / google / our goverment ???
merchel said:
i can't seem to install most apps from marketplace, eg angry birds. It prompts me that it cannot be installed in my country (Malaysia) but i was able to download it on my Galaxy S before and i can even download angry birds and other apps on my Samsung Galaxy tab without any issues. What's the issue with Iconia A500? Anyone with similar issues?
Click to expand...
Click to collapse
I can download angry birds..in malaysia..
Use market enabler for rooted devide. U won't have any issues
Sent from my HTC Desire using XDA App
hey everybody, major props to all the devs and everyone helping out on xda in general. So the whole "country" issue when it comes to installing apps is the same in dubai. I rooted my a500, installed tor n orbot and got them working with firefox... also installed marketenabler, not exactly sure about how its supposed to work... I long press any of the fake networks and choose the "run now" option. What's the right thing to do next? Total android noobie here and any help would be most appreciated. Thanks guys
If you can compile a small list of apps that you would like to download that are free (or not free if I happen to have them) that you would like to obtain, let me know and i'll place them in my Dropbox for download on here. Since i'll be doing this from my own account, though, try to keep the list to a minimum. So discuss the list amongst yourselves and try to narrow it to no more than 5-10 apps and i'll see what I can do!
chlballi
Edit:
Something else you can try is www.4shared.com. If you search for apk files you may have pretty decent results too.
I have noticed that the Google Market on Android 3.0 is much more aggressive in enforcing the location limitation :-(
I was able to overcome the limitation and download some US-specific apps by following these steps on an rooted device:
1. run Market Enabler and choose a US carrier
2. make your tab location-blind by going to settings / location & security / uncheck all of the following: "use wireless network", "use GPS" and "use location for Google search"
3. go to Settings / Applications / Manage Applications / All / Market. Click "Force stop" and click "clear data" (AFAIK, no important data will be lost, Market will retrieve the list of installed Apps automatically)
4. Activate US VPN account
5. run Market.
I now can download all types of goodies. Your mileage may vary. HTH.
capjay said:
I have noticed that the Google Market on Android 3.0 is much more aggressive in enforcing the location limitation :-(
I was able to overcome the limitation and download some US-specific apps by following these steps on an rooted device:
1. run Market Enabler and choose a US carrier
2. make your tab location-blind by going to settings / location & security / uncheck all of the following: "use wireless network", "use GPS" and "use location for Google search"
3. go to Settings / Applications / Manage Applications / All / Market. Click "Force stop" and click "clear data" (AFAIK, no important data will be lost, Market will retrieve the list of installed Apps automatically)
4. Activate US VPN account
5. run Market.
I now can download all types of goodies. Your mileage may vary. HTH.
Click to expand...
Click to collapse
tried and no luck ... sigh ..
actually how u get us vpn account?
am using bestfreevpn.com , it must be a us account right?
edit : can come to us market and install google earth, but still many apps i cant install
edit 2 : so now i can download all apps that befor i cant, the way is all above + make new google account using us based vpn ...
That's one heck of a generous offer and finally a solution... for some. Btw I think this is the first time this country/appmarket problem has been resolved. No other sound sources for a solution on the internet. You gentlemen r rockstars.
Which makes the persistence of my problem all the more frustrating. How would u suggest I use a U.S. vpn? I tried bestfreevpn since it obviously worked for the last post-er. Nothing happened, app market wouldn't stop 'loading' and internet browsing also stopped working (the telecom big brother in dubai is hitler on steroids, I'm sure they've got every thing to do with this and every other global tragedy). Anything I can do with orbot, tornetwork? Coz I tried accessing the app market thru firefox and it thought my IP was based in germany. I've also created a U.S. based gmail account but that didn't make any diff either.
Again, sorry for the noobieness and thanks.
tankstar said:
That's one heck of a generous offer and finally a solution... for some. Btw I think this is the first time this country/appmarket problem has been resolved. No other sound sources for a solution on the internet. You gentlemen r rockstars.
Which makes the persistence of my problem all the more frustrating. How would u suggest I use a U.S. vpn? I tried bestfreevpn since it obviously worked for the last post-er. Nothing happened, app market wouldn't stop 'loading' and internet browsing also stopped working (the telecom big brother in dubai is hitler on steroids, I'm sure they've got every thing to do with this and every other global tragedy). Anything I can do with orbot, tornetwork? Coz I tried accessing the app market thru firefox and it thought my IP was based in germany. I've also created a U.S. based gmail account but that didn't make any diff either.
Again, sorry for the noobieness and thanks.
Click to expand...
Click to collapse
I use best free vpn in my mac then tether it to iconia...
Just use your pc to make new us google account
Sent from my HTC Desire using XDA App
I've yet to get VPN to work on my A500. Trying to connect to VPN on bestfreevpn server. It connects, but then nothing works can't get to anything to the internet. As soon as i disconnect the VPN, the local network and internet starts working again.. any input please ??
just got a500 today....rooted....follow the step and can install perfectly...
i just use the wifi....no need vpn........thanks guys that provide
the step....really nice....
t4k1 said:
I've yet to get VPN to work on my A500. Trying to connect to VPN on bestfreevpn server. It connects, but then nothing works can't get to anything to the internet. As soon as i disconnect the VPN, the local network and internet starts working again.. any input please ??
Click to expand...
Click to collapse
Exact same thing here. I'm gonna try different vpns. Ill let u know if anything works.

[Q] Lots of things not working on my new DVP

So I got a new 16GB DVP from the US. I live in India. There are a few things that do not work on my phone, and I'm not sure if it has to do anything with living here, in India.
1. Newsroom - It quickly closes, as soon as I open it. Is it a subscription thing?
2. Maps - Nothing happens. When I click on the 'me' crosshair, it endlessly searches.
3. Find my phone - This doesn't work either. Is it a US-only feature.
hey mate.
all these services need an US based Live ID.
the newsroom app sounds like one of the Mobile service provider's customized app. they won't work at all coz they need ur subscription details.
I've DVP bought from the US n all the market place apps and wp7's native apps work fine.
varunverma said:
hey mate.
all these services need an US based Live ID.
the newsroom app sounds like one of the Mobile service provider's customized app. they won't work at all coz they need ur subscription details.
I've DVP bought from the US n all the market place apps and wp7's native apps work fine.
Click to expand...
Click to collapse
Okay so I have a India-based Live ID, which is also a dev account. Is there a way to change it to the US? Is it a matter of just changing the location in my Live profile?

SM-G9550 6Gb Ram 128Gb - Mainland China

This might assist a few of you with the SM-G9550 who're in China (mainland)
This is just a post for noobs (like me) who inevitably pick this phone up while in mainland China and mistakenly realise that it comes with no google framework or playstore and need help. No need to flash HK firmware through ODIN and worry about the consequences. I simply went to my vpn provider (not needed if outside of china), and downloaded my vpn's apk from their site. Installed it without hassle.
Then went to a site called APKmirror, downloaded their suggested diagnostic app (Droid hardware app), which is found on the third last section of their FAQ page (as of this post's date). Then I searched in APKmirror's site for framework, google services, and the play store itself. found suitable ones and downloaded to my laptop. Then from my computer, plonked them onto the phone (had to use Airdroid as my macbook didn't connect to phone), and installed the services framework, then play services and lastly the play store apks. At least I think that's what I did ... Might have not even needed to put the play services on now that I think about it.
Hope this helps.
Cheers.
Google play services already preinstalled,we just need to have VPN to work.
surprisingly found inbuilt Radio which is missing in international version ?
I have only concern with GPS ! everything in Chinese ?
Sent from my SM-G9550 using XDA-Developers Legacy app
ran816 said:
Google play services already preinstalled,we just need to have VPN to work.
surprisingly found inbuilt Radio which is missing in international version
I have only concern with GPS ! everything in Chinese
Sent from my SM-G9550 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Yes I suppose so, as mine came with some sort of Google out of the box... But it was a neutered variety. Only let me download some Google apps from Samsung store. Couldn't get play store to work, or some other things working, and Google Chrome wouldn't allow log in. So... Not sure why yours allowed different access levels with just VPN.
I didn't look at GPS but noted Chinese in weather app.. I just changed my weather app to my preferred one and now have English weather. Samsung service app is Chinese, but... I don't really use it anyway.
Cheers.
The HK version also identifies as SM-G9550. I suppose there is something to work out between the two for you to get your Chinese version completely international
In my SM-G9550 Hongkong model, continuous Intra band Carrier Aggregation is not working for Band3 (1800MHz). I bought it from HK and using it in Cambodia
Google play service has already installed in phone,just download a Play store app and VPN
hoped this variant to be standard

Can't copy Google account to Galaxy Watch 4 Classic 4G with S20 Ultra bought in HK

Hello, I just got a new Galaxy Watch 4 Classic 4G (purchased in the UK) but I am having trouble copying my Google account to it. My phone is a S20 Ultra 5G (purchased in Hong Kong, SM-G9880)
In the Galaxy Wearable app, After the "Copying your accounts..." screen I get a "Couldn't copy your Google accounts" error without any extra context or information.
I have tried resetting my watch, clearing app cache/data from the Galaxy Wearable app, and restarting my phone. I have not attempted a factory reset of my phone as I don't really want to do that unless strictly necessary.
I have contacted Samsung UK support and I've been told that one of the reasons this is not working might be the lack of the "Google Mobile Services" app from my phone, as it does not appear on the list of system apps:
we highly recommend reaching our designated support team in Samsung Hong Kong so that they can also fully check if you can install/download Google Mobile Service (GMS) as this is one of the requirements for you to be able to fully use your mobile phone with your Galaxy Watch4 Classic
Click to expand...
Click to collapse
I could not find a way to get that installed on my phone, and I am not convinced this is the culprit anyway.
Could someone help?
I had the same issue till yesterday night, Google play services had a new update yesterday so I updated and it worked flawlessly then. try to check if it has an update in the play store, note that you won't find it with "my apps", you have to go to phone settings, apps, show system apps, google play services, scroll all the way down and click on app details in store..

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