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I know a lot of folks plan on tethering their Xooms, but I thought I would actually try activating it since I'm not on contract and can cancel/suspend at any time.
I go into Settings > Wireless & networks > Mobile networks > Activate device, I touch 'activate', it works for a moment, then errors out saying "Unable to activate mobile data service. To try activation again, touch Try Again."
I've seen other folks complain about this, but I didn't see a solution. Is it something obvious I'm missing, or do I actually have to call in to VZW and do it over the phone? If the latter, that's really a letdown, considering I can activate a new phone in seconds without talking to a CS rep. Just thought I'd ask to see if I'm missing something before I call.
Sent from my Xoom using XDA App
Did you activate it with Verizon? ie, do you have a Verizon account and have activated it either with BestBuy, Costco, Verizon store, or over the phone? You have to register the device with the company first. Phones are the same way on Verizon. AT&T and T-Mobile use Sim cards instead, and they are already 'active'.
If not, press the SKIP button on the bottom right to activate over WiFi. It's not worth the $20/mo for 1GB and $35 activation fee.
Yup, I was one of people that was having a lot of trouble with this. The device wont activate by it self,this is what you have to do you have to go to the verizon website and go to their phone activation page and enter your Xooms MEID HEX number (found on the plastic wrap which was covering the back, when you first unboxed it, so make sure you didnt throw away the plastic wraping). From there, you just have to follow the on screen instructions. Also the website asks for your SSN and your Drivers license number for credit approval (this took a whole day) after that they will contact you saying you are ready and that now you can go into settings and network and click activate device.
Also if you by any chance threw away the plastic wrapping, you can find the MEID HEX number on the Xooms box itself. Also to get to the verizon activation site faster al you have to do is google "verizon activation" ----> then click on the second link "Activate Your Verizon Phone | Verizon Wireless" then just enter your Xooms MEID HEX number.
sunnyd119 said:
Yup, I was one of people that was having a lot of trouble with this. The device wont activate by it self,this is what you have to do you have to go to the verizon website and go to their phone activation page and enter your Xooms MEID HEX number (found on the plastic wrap which was covering the back, when you first unboxed it, so make sure you didnt throw away the plastic wraping). From there, you just have to follow the on screen instructions. Also the website asks for your SSN and your Drivers license number for credit approval (this took a whole day) after that they will contact you saying you are ready and that now you can go into settings and network and click activate device.
Click to expand...
Click to collapse
THANK YOU, this is what I was looking for! I had tried logging into my VZW account to activate a new device, and all it would allow was for a new phone, not a new device/data package on our account. I couldn't even enter an MEID.
Found the link in question, I can enter the MEID and establish new service.
For anyone else wondering:
http://www.verizonwireless.com/activate-phone.shtml
I still find it a bit strange that the entire activation process can't be handled through the Xoom itself - seems like you should be able to enter your VZW account into (if you have one already), pick a plan, click through, etc. Activating a phone on an existing line of service is trivially easy via *228, you don't even need to enter an MEID. Not to mention, I do believe you can activate service directly on the iPad, can you not?
I received my Xoom yesterday and after it found my network and I entered the pass key it connected and worked without issue all night. Just got home from work today and it says "no internet connection." It keeps trying to obtain an IP address but just times out and tries again. Its been doing this for a half hour. I tried rebooting it but still the same. Any ideas?
JasonU said:
I still find it a bit strange that the entire activation process can't be handled through the Xoom itself - seems like you should be able to enter your VZW account into (if you have one already), pick a plan, click through, etc. Activating a phone on an existing line of service is trivially easy via *228, you don't even need to enter an MEID. Not to mention, I do believe you can activate service directly on the iPad, can you not?
Click to expand...
Click to collapse
That was exactly my question as well, i think what happened was that Verizon setup according to their original plan, which was to have people activate in store so people would pay for the activation fee and have a credit approval done so that they would have no problems in the future. But due to the recent uproar from the android community about the "required 1 month plan" they decided to drop the plan at the last minute. So hence the reason why you have to go through all this trouble to activate 3g, because it was never set to be an out of the box activation or at least that is what I would conclude through my experience. iPad on the other hand (was an owner of the iPad) AT&T set it up according to apples request, which was to have the device out of the box ready for activation. They made it simple by allowing people to just create an account and enter their credit card information, and pick their plan. Reasons to why these companies have such a different approach to this situation.....I have no idea. But there probably is a reason, but iam just not aware of it.
broadwayblue said:
I received my Xoom yesterday and after it found my network and I entered the pass key it connected and worked without issue all night. Just got home from work today and it says "no internet connection." It keeps trying to obtain an IP address but just times out and tries again. Its been doing this for a half hour. I tried rebooting it but still the same. Any ideas?
Click to expand...
Click to collapse
1.) I'm in no way calling you stupid, but have you made sure that airplane mode isnt on?
2.) Since you said you tried a restart and that seemed to not work, try restarting your wireless router.
3.) If that doesnt work, just try and disconnect and reconnect to the network.
If none of these work then you might have to call motorola.
I did not realize I would have to pay the activation fee everytime I wanted to have a data plan. That's very frustrating considering it's the same cost as a months data for 3GB. I wanted to turn it off an on as I needed (on a month-to-month basis) but I will probably just leave it off now...kinda makes me want to sell my 3G model and get a wifi only...unless I'm understanding this wrong?
tlogank said:
I did not realize I would have to pay the activation fee everytime I wanted to have a data plan. That's very frustrating considering it's the same cost as a months data for 3GB. I wanted to turn it off an on as I needed (on a month-to-month basis) but I will probably just leave it off now...kinda makes me want to sell my 3G model and get a wifi only...unless I'm understanding this wrong?
Click to expand...
Click to collapse
I read somewhere that you can suspend your account instead of cancelling which will avoid this but I am not sure if this works since I have never had Verizon.
keitht said:
I read somewhere that you can suspend your account instead of cancelling which will avoid this but I am not sure if this works since I have never had Verizon.
Click to expand...
Click to collapse
I looked into that, but it looks like you can only do it for a couple of months, and also only once a year.
Seriously, that sucks. Why charge an activation fee for something that can be done completely automated online? Not like there's some dude sitting there setting all these up manually...just a way to make quick and easy money on VZW's part.
tlogank said:
I looked into that, but it looks like you can only do it for a couple of months, and also only once a year.
Seriously, that sucks. Why charge an activation fee for something that can be done completely automated online? Not like there's some dude sitting there setting all these up manually...just a way to make quick and easy money on VZW's part.
Click to expand...
Click to collapse
I wish they had rollover data like AT&T rollover minutes. That would make it more appealing to keep the month to month service. Verizon is just way expensive.
You can indeed suspend your account here : http://support.vzw.com/clc/plan/
I have not been able to activate my device by the previous link. It gives me a number to call. Anyone else seeing this?
Sent from my Xoom using Tapatalk
bmbriefs said:
You can indeed suspend your account here : http://support.vzw.com/clc/plan/
I have not been able to activate my device by the previous link. It gives me a number to call. Anyone else seeing this?
Sent from my Xoom using Tapatalk
Click to expand...
Click to collapse
Yes, I know you can, but I have read that you can only do it once per year...that's the issue.
3G overseas
I'm trying to figure out if there is a way to activate the 3G overseas. I bought my Xoom a week ago at BestBuy, but I live in Bolivia, so came back to my country and now I'm trying to find out if there is a way I can activate the 3G service here. Anyone? Thanks!
blimpa said:
I'm trying to figure out if there is a way to activate the 3G overseas. I bought my Xoom a week ago at BestBuy, but I live in Bolivia, so came back to my country and now I'm trying to find out if there is a way I can activate the 3G service here. Anyone? Thanks!
Click to expand...
Click to collapse
You need to find a carrier that uses CDMA and ask them if they can activate it. There is no other option really. My first guess would be that there are no carriers like that.
-Bauxite
Sent from my Evo 4G
sunnyd119 said:
Also if you by any chance threw away the plastic wrapping, you can find the MEID HEX number on the Xooms box itself. Also to get to the verizon activation site faster al you have to do is google "verizon activation" ----> then click on the second link "Activate Your Verizon Phone | Verizon Wireless" then just enter your Xooms MEID HEX number.
Click to expand...
Click to collapse
You can find the MEID number by going to settings-->about tablet-->status. It will open a new scrollable window with all sorts of info.
Bauxite said:
You need to find a carrier that uses CDMA and ask them if they can activate it. There is no other option really. My first guess would be that there are no carriers like that.
-Bauxite
Sent from my Evo 4G
Click to expand...
Click to collapse
I think that I have same issue. I bought my XOOM in bestbuy ( US ) and brought it to Europe. Here I have O2 SIM card with 3G Data program. I am trying to use it with XOOM but no success so far.
Bauxite - are you trying to say that 3G module inside of XOOM is different for US as is requred in EU? Are there some different standards of 3G? I am worried that I could save couple of hundreds $ if I bought only WIFI version
moriakoj said:
I think that I have same issue. I bought my XOOM in bestbuy ( US ) and brought it to Europe. Here I have O2 SIM card with 3G Data program. I am trying to use it with XOOM but no success so far.
Bauxite - are you trying to say that 3G module inside of XOOM is different for US as is requred in EU? Are there some different standards of 3G? I am worried that I could save couple of hundreds $ if I bought only WIFI version
Click to expand...
Click to collapse
Why didn't you research what you were buying before spending more than $800? The Xoom you bought is a CDMA device and will not work on GSM networks.
Posting here to see if anyone has heard or had this issue with their Sprint GS4. I'm currently on my *4th* GS4. The 1st phone picked up 4G perfectly and all was great until I had to change it out due to some issues (non reception related) and was given another GS4. From that phone on I have *NOT* been able to pull 4G at all. The next 2 phones were swapped out because of the inability to connect. During the hands free system setup the phone shows that it's picking up 4G just fine but as soon as the setup is over I'm sent right back to 3G and it stays there. Sprint has done EVERYTHING to the phone that they can and it still will not pull. It's not a 4G issue as we provisioned a brand new phone at the same time my GS4 was being set back up and the new GS4 picked up 4G just fine. I'm thinking there is something wrong with my account setup but tech support says they see everything as being ok. This has been going on for over a month now and I'm at wits end with Sprint not being able to correct this issue. Does anyone have an idea of what could be wrong that the phone does not pick up 4G? I have to call Sprint engineering again tomorrow so they can try and do more troubleshooting that most likely won't fix the issue. They all start out with the same excuse about 4G towers being down etc until they check and see that everything in my area is ok. If anyone has an idea of what could be wrong please let me know.
Thanks
Rico
Rican_S4 said:
Posting here to see if anyone has heard or had this issue with their Sprint GS4. I'm currently on my *4th* GS4. The 1st phone picked up 4G perfectly and all was great until I had to change it out due to some issues (non reception related) and was given another GS4. From that phone on I have *NOT* been able to pull 4G at all. The next 2 phones were swapped out because of the inability to connect. During the hands free system setup the phone shows that it's picking up 4G just fine but as soon as the setup is over I'm sent right back to 3G and it stays there. Sprint has done EVERYTHING to the phone that they can and it still will not pull. It's not a 4G issue as we provisioned a brand new phone at the same time my GS4 was being set back up and the new GS4 picked up 4G just fine. I'm thinking there is something wrong with my account setup but tech support says they see everything as being ok. This has been going on for over a month now and I'm at wits end with Sprint not being able to correct this issue. Does anyone have an idea of what could be wrong that the phone does not pick up 4G? I have to call Sprint engineering again tomorrow so they can try and do more troubleshooting that most likely won't fix the issue. They all start out with the same excuse about 4G towers being down etc until they check and see that everything in my area is ok. If anyone has an idea of what could be wrong please let me know.
Thanks
Rico
Click to expand...
Click to collapse
It;s a problem with the SIM card not being switched over right. They didn't do the transfer correctly when switching phones. If you could get your hands on your original SIM it would work. Since the SIMs are new to Sprint the "techs" are having issues when switching phones. It is a problem they need to reactivate the SIM or correctly switch it to your new phone in thew system.
---------- Post added at 07:20 PM ---------- Previous post was at 07:17 PM ----------
I feel your pain and it's ridiculous that these Sprint employees aren't trained properly to deal with switching SIMs correctly in their system. But I guarantee thats your problem.
GiantJay said:
It;s a problem with the SIM card not being switched over right. They didn't do the transfer correctly when switching phones. If you could get your hands on your original SIM it would work. Since the SIMs are new to Sprint the "techs" are having issues when switching phones. It is a problem they need to reactivate the SIM or correctly switch it to your new phone in thew system.
---------- Post added at 07:20 PM ---------- Previous post was at 07:17 PM ----------
I feel your pain and it's ridiculous that these Sprint employees aren't trained properly to deal with switching SIMs correctly in their system. But I guarantee thats your problem.
Click to expand...
Click to collapse
Just out of curiosity, is there a checklist they are supposed to follow to do this or do they just do what they think is best?
GH0 said:
Just out of curiosity, is there a checklist they are supposed to follow to do this or do they just do what they think is best?
Click to expand...
Click to collapse
No idea I don't work for Sprint. But if there is a check list they don't follow it.
I'm not an employee but here's what I would suggest. Tell the tech, just to humor you and see if it corrects the problem, ask them nicely to assume all the information in their system is incorrect. Have them reprogram the phone completely and not use data they already have and assume it's correct. My thinking is that even though it looks okay to them, there could be something that is corrupted somewhere. If they do a full reprogram from square one, and the phone is still malfunctioning, then there's something wrong with the phone. By reprogramming from the very beginning, they can rule out that their data is incorrect somewhere along the line and determine it is the phone which is at fault. Process of elimination. Maybe their reprogramming can flush out the snafu and make the phone operate correctly? Have them assume the phone is totally borked with programming and needs to be redone completely. If that doesn't flush out whatever is wrong then I'd try a brand new s4 sim. If that doesn't work then I'd ask for a new virgin phone.
Now I wouldn't put it past Sprint to screw something up.. but it seems unlikely that the sim card and phone arent matched correctly. Sprint MEID and ICCID from sim card are tied together from the factory and put on a list... this is the list Sprint uses. If you asked Sprint what ICCID they have in the system that is paired with your phone MEID.. the two should match... and that would rule out the incorrect sim or improper setup. Unless they've asked you to keep the original sim card for whatever reason.. or a sim card that did not come with the phone.. I suspect that the MEID and ICCID in their system matches your info. You can confirm your ICCID by going to settings > more tab > about device > status.
another thing to confirm... you need your MSL/SPC.. go to ##DATA# hidden menu.. select "Edit".. scroll down to "more/others" then select "LTE APN Settings". How many APNs do you have listed in that menu? only 2? or 5? If you only have two.. then I'm 100% sure this is the issue and that for some reason or another the phone isnt being provisioned properly. If you have all 5... then it's not an APN issue. But if you do only have 2 apns listed... what I would do is hop on wifi... ##786# reset your device and try to activate over wifi after the phone reboots and erases itself. After the phone activates.. it will attempt to also upgrade PRL... and maybe even check for firmware. It may also even start to do another reset. Don't interrupt anything and just let it do its thing(while being on wifi the entire time).
If you can update anything I've asked about that may help.
GiantJay said:
It;s a problem with the SIM card not being switched over right. They didn't do the transfer correctly when switching phones. If you could get your hands on your original SIM it would work. Since the SIMs are new to Sprint the "techs" are having issues when switching phones. It is a problem they need to reactivate the SIM or correctly switch it to your new phone in thew system.
---------- Post added at 07:20 PM ---------- Previous post was at 07:17 PM ----------
I feel your pain and it's ridiculous that these Sprint employees aren't trained properly to deal with switching SIMs correctly in their system. But I guarantee thats your problem.
Click to expand...
Click to collapse
I've been on the phone with some higher level engineering tech support 3 times today and They had me try all sorts of new things. There was no SIM swapping on any of the phones that I've had. There is no way to get the original SIM as it was 3 phones ago and that one was swapped in a different state. I'll see what they think about it being a SIM issue though.
oscarthegrouch said:
I'm not an employee but here's what I would suggest. Tell the tech, just to humor you and see if it corrects the problem, ask them nicely to assume all the information in their system is incorrect. Have them reprogram the phone completely and not use data they already have and assume it's correct. My thinking is that even though it looks okay to them, there could be something that is corrupted somewhere. If they do a full reprogram from square one, and the phone is still malfunctioning, then there's something wrong with the phone. By reprogramming from the very beginning, they can rule out that their data is incorrect somewhere along the line and determine it is the phone which is at fault. Process of elimination. Maybe their reprogramming can flush out the snafu and make the phone operate correctly? Have them assume the phone is totally borked with programming and needs to be redone completely. If that doesn't flush out whatever is wrong then I'd try a brand new s4 sim. If that doesn't work then I'd ask for a new virgin phone.
Click to expand...
Click to collapse
We've done this several times. I was at a Sprint store on Saturday for over 4 hours as we provisioned a brand new out of the box phone which is what I have right now. New phones were pulling 4G 100% and this one would only pull during the hands free provisioning then jump right back to 3G once it was all done. I know it's something in my account settings somewhere but nobody can seem to figure it out. We even tried to set me up with a non LTE phone and then swap back to the new S4 and nothing worked.
autoprime said:
Now I wouldn't put it past Sprint to screw something up.. but it seems unlikely that the sim card and phone arent matched correctly. Sprint MEID and ICCID from sim card are tied together from the factory and put on a list... this is the list Sprint uses. If you asked Sprint what ICCID they have in the system that is paired with your phone MEID.. the two should match... and that would rule out the incorrect sim or improper setup. Unless they've asked you to keep the original sim card for whatever reason.. or a sim card that did not come with the phone.. I suspect that the MEID and ICCID in their system matches your info. You can confirm your ICCID by going to settings > more tab > about device > status.
another thing to confirm... you need your MSL/SPC.. go to ##DATA# hidden menu.. select "Edit".. scroll down to "more/others" then select "LTE APN Settings". How many APNs do you have listed in that menu? only 2? or 5? If you only have two.. then I'm 100% sure this is the issue and that for some reason or another the phone isnt being provisioned properly. If you have all 5... then it's not an APN issue. But if you do only have 2 apns listed... what I would do is hop on wifi... ##786# reset your device and try to activate over wifi after the phone reboots and erases itself. After the phone activates.. it will attempt to also upgrade PRL... and maybe even check for firmware. It may also even start to do another reset. Don't interrupt anything and just let it do its thing(while being on wifi the entire time).
If you can update anything I've asked about that may help.
Click to expand...
Click to collapse
It was confirmed today that the MEID and ICCID are 100% matched up. The 3rd person to call me and work on the issue had me check all of it and it's correct. I will have to try the ##DATA## and the rest tomorrow as I don't get service in my house (I have to use an airvana that is horrible) Once I get to work I'd be able to attempt. I will say that we've tried the entire reset and doing it on Wifi but I still only ever pull 3G after everything is said and done.
Did you pay the $10 data fee?
joe.stay said:
Did you pay the $10 data fee?
Click to expand...
Click to collapse
yup! That $10 has bought me a 497ms ping, 791kbps download and a 173kbps upload. I feel like I've won the lotto
So the phone sucks ass with the 3G here and I can't access 4G. Looking at the contract to see what I can find about them breaching their commitment.
Rican_S4 said:
yup! That $10 has bought me a 497ms ping, 791kbps download and a 173kbps upload. I feel like I've won the lotto
So the phone sucks ass with the 3G here and I can't access 4G. Looking at the contract to see what I can find about them breaching their commitment.
Click to expand...
Click to collapse
Data speeds aren't guaranteed. It clearly states that in your contract, or I have a feeling Sprint would have been bankrupt by now.
Sent from my Sprint Galaxy S4 using Tapatalk 2
Think you could get a higher level tech on the phone maybe that could practically wipe your account completely blank and start all over? I don't remember, I might have suggested this. What if they could make a new account for you? They might have to change your number but maybe the bug is buried so deep in your settings in their computers that they can't find it.
GiantJay said:
Data speeds aren't guaranteed. It clearly states that in your contract, or I have a feeling Sprint would have been bankrupt by now.
Sent from my Sprint Galaxy S4 using Tapatalk 2
Click to expand...
Click to collapse
Not talking about a breach of contract due to speeds. More so the lack of resolving the issue for a prolonged period of time.
oscarthegrouch said:
Think you could get a higher level tech on the phone maybe that could practically wipe your account completely blank and start all over? I don't remember, I might have suggested this. What if they could make a new account for you? They might have to change your number but maybe the bug is buried so deep in your settings in their computers that they can't find it.
Click to expand...
Click to collapse
I've suggested a complete wipe if the account and was told that's not possible. Changing my number is not a possibility. I have another call with tech today at 11 and hopefully someone can figure out what's going on. Wiping the phone over and over sure isn't fixing anything.
Rican_S4 said:
Not talking about a breach of contract due to speeds. More so the lack of resolving the issue for a prolonged period of time.
Click to expand...
Click to collapse
Good luck.
Sent from my Sprint Galaxy S4 using Tapatalk 2
Reactivation dial code is ##72786#, I had the same problem the sprint tech couldnt get 4g, so I hung up on her and rebooted my phone into 3g and let it reactivate and worked, does the trick
Sent from my SPH-L720 using XDA Premium HD app
same
That also happend to me but it stayed like that for 2 weeks the renstalled the mf9 update then it satarted working for me it has to do with the system file
GiantJay said:
Good luck.
Sent from my Sprint Galaxy S4 using Tapatalk 2
Click to expand...
Click to collapse
The lady in retention was really nice and 100% on my side about the issues since it was all thoroughly documented. I was given the ok to port my # away if I choose to.
gotablunt said:
Reactivation dial code is ##72786#, I had the same problem the sprint tech couldnt get 4g, so I hung up on her and rebooted my phone into 3g and let it reactivate and worked, does the trick
Sent from my SPH-L720 using XDA Premium HD app
Click to expand...
Click to collapse
Unfortunately we've tried all of that and it still will never pull up 4G.
Those of you who already got their X Pure and are using Verizon.
Q1: What does your device show on my Verizon?
Q2: Are you able to use Advanced Calling 1.0 aka VolTE?
Q3: Can you post LTE Discovery Screenshot?
that's it.. no one can give me any of these answers. While I wait for mine.
Oh and Q4: did you cut your sim,get new sim from vzw?
Still waiting.. But cut my sim in my G3. Using my G3 with adapter and sim still works great. Used sim cutter i got off eBay about a year ago. Worked perfect to get ready. Last time i ordered a new sim from Verizon they tried to take my unlimited away. Kept in the end, but was real hassle.
1. It shows as, Non-VZW Device.
2. It's turned on in settings, but I'm currently at home, where we don't get LTE, so I'll answer tomorrow from work.
3. See answer #2
4. Cut my card after the pompous ass at my local Verizon store told me that it wasn't authorized by Verizon, and they wouldn't activate it.
2. VoLTE works perfectly.
3.
You da man! no one wanted to give me answers lol it was so hard.
Do you have anyone you could call to test out HD Voice? also in My-Verizon under features,under your line does it show compaptible or active? for Advanced Calling.
Once again thanks a lot! on moto forums I wrote couple times and was ignored lol.
Also I saw in another screenshot that there is some sort of settings and it says Enhanced 4G LTE maybe that could be VolTE/Advanced Calling.
Cheers bro!
spotmark is on it already he provided some info
HD Voice works as well.
Sweet this is what I was looking for thanks again. I hope dev's will be able to implement it into CM roms later on.
@spotmark
Do you have the "More Everything" plan with the $25 "Month2Month" discount for not having an Edge device payment? If so, do you still show the discount in your plan?
No, I still have unlimited data.
Lucky!
Thanks for the response. I'm a little worried because it shows up as a "Non-VZW Device". That's exactly how they looked with the Nexus 6 prior to being white listed. We'll see, I guess.
Actually have three lines with unlimited data, unlimited texts, and 2000 minutes. $60/mo. for each line.
Has anyone activated a new sim on this phone with Verizon. My current phone (droid 1) does not have a sim and so I will need to get one in order to move from my current phone to my new one.
@spotmark Are you able to change to video chats with HD Voice? I doubt it.
Nope
zeroibis i would suggest any device that uses nano sim if you can get one simply activate that phone then swap sim. I think I will go to a cell store and cut down mine.
any limits when using this phone on vzw or it is it the same as when you use a vzw phone?
Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!
Did you try to do it online ? The website will see the imei number and should let you add it.
Sent from my XT1575 using Tapatalk
I tried doing it online first & when that didn't work I called. I've still not heard anything from the uber tech ppl @ Verizon. The lady I spoke with didn't give me the ticket #, blue I'm wondering if it was actually submitted.
This may or may not help, but I had a time trying to get my XPE activated on VZW last week. I tried to activate it online, on the phone with Verizon, at a Verizon store and finally at Best Buy. The only reason the Best Buy guy helped me is that he and his roommate had recently bought one so he knew it would work.
I think in the end what it was is that the I and others were putting in the IMEI instead of the MEID. The IMEI is one digit longer and you need to use the shorter number. The guy at Best Buy said something to that effect in passing, but I did not follow up with him on it. Try using the MEID by going to About Phone->Status->IMEI Info and using the MEID for activating.
Another thing to note - if you get the MEID by typing in *#06# into the dialer keypad, it brings up the longer number, even though it says it is the MEID, it is really showing you the IMEI. Hopefully this helps someone.
I'm glad to hear you were able to get yours activated! Trying the MEID is a good suggestion, but it didn't work. That's the # requested when you try to activate online. I'm going to spend a few hours on the phone with tech support today & see if they have figured out a solution.
Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.
The trick is to activate the sim card, then put it in the MXP. If you can borrow someone's Verizon phone (i.e. They put their sim in your MXP to free their phone) then you should have no problem getting Verizon to activate a free and clear Verizon phone. Once activated just swap sims back.
I buy/sell/trade phones all the time (had my sim in 3 today). The only time I've had an issue activating on Verizon is when I messed up my sim and only had a Sprint/unlocked Nexus 6 to use at the moment. It took me hours to get a tech to activate. Finally he pulled up an old IMEI from my account and used that phone to activate my sim.
Sent from my XT1575 using Tapatalk
I had trouble activating on prepaid aswell a store was nice enough to give me a sim card and I called and it took 2 representatives to activate and an old galaxy s3 meid I had laying around for some reason.
Jodsfk421 said:
Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.
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Verizon can't legally throttle you based on your unlimited data and/or monthly usage. They can and will, however, throttle you if you're in a congested area. Every time we go to sporting events, shows, or any type of big event where hundreds of phones are pinging the same tower my service crawls. At my home (in the country) I don't even use WiFi because my phone runs circles around my 60 MBPS Charter WiFi (which rarely/never sees 60 MBPS).
Do you live in the city, an apartment, anywhere that's congested?
Also, in case you weren't aware your bill will be going up $20 per line for every unlimited line not currently under contract. The cut off to get under contract was 11/15 so my 2 lines will cost me an extra $40 on my next billing cycle.
EDIT - Not sure of the legality of them throttling unlimited users but Verizon did try to implement that. They caught so much flak from users and the FCC, they opted to increase monthly charges and only throttle the top 1% of data users on any given tower during periods of heavy use.
Sent from my XT1575 using Tapatalk
Had the same exact problem last weekend. Tried to do it online...wouldn't work. Went into the Verizon store and they couldn't do it either. They activated the sim in another phone, set up the account, then moved the sim to my phone and then ported my phone number over. Took almost two hours to get onto a prepaid plan.
This is only a problem if it's a new account/sim card. If you are pulling a sim from a previous phone, it goes smoothly.
magentacat said:
Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!
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First of all the Pure may not work for pre-paid but it definitely works for post paid. However if you have it working then OK. As for your other issue try changing Settings > under Wireless & networks choose "More" > Cellular networks > Preferred network type > choose LTE/CDMA.
I used to leave mine on Global all the time until a few weeks ago I started getting a message similar if not the same as yours. Everything still worked OK but the error message would not go away no matter what I did...until I stopped using Global. Now I have not tested it recently to see if Global would work again but from reading about the Global setting it is really for when you are "global" that is, out of the country and roaming for a signal that can be used. While here in the USA as long as you have a decent signal for LTE/CDMA then no need for the phone to even try to connect. It should just do so automatically. Give it a try and report back.
Even though Motorola are selling this as a Verizon phone (even sending out Verizon Sim cards)
I have found that Verizon themselves do not recognise the phone when you go to registering it on their network.
Let me make it a bit clearer.
You can certainly use the phone, but when you go to add features on myverizon, or online anywhere, it will not recognise it, and you won't be able to.
I have tried valiantly to add TravelPass to my line, which charges you 2 bucks a day to use your regular data allocation when you go to Mexico, but you cannot do it. It's impossibel.
If anyone has actually managed to do this, I would be very interested to lean how.
Perhaps you can add an actual verizon phone that supports all the features you want, then simply install the sim card into the motorola. It's a convoluted work around but may fix your issue if vzw doesn't have the imei in their database.
If you don't own another vzw phone, go to the store and ask them to do the above with one of their demo units. Only concern is what happens to those extra feature codes on the account when your old device is placed back on.
I don't know about activating one, but mine works fine. I took the SIM out of my maxx and stuck it in this and everything including VoLTE, and familybase worked. I didn't have to edit anything on myverizon. It even changed the model name from Droid Maxx to XT1575 for me on my account page. Not had any problems whatsoever
I had no issues activating Verizon, sim is from Moto Maker, on my Pure. Call the number for a new activation and they will help you set it up.
You will have to call to have features added. When we went to Cabo last fall I couldn't add an international calling plan through MyVerizon, I had to call to get it added & then removed.
I'm not talking about activation. I'm activated. I just switched out the SIM from my old S6
What I'm saying is that Verizon do not recognise it as a valid phone. You won't be able to add features to it via the website unless you call up. And even then, in fact, they cannot even add the Travelpass feature because the XT1575 is not a Verizon phone.
I'm going to go into a verizon office and raise hell.
grifforama said:
I'm not talking about activation. I'm activated. I just switched out the SIM from my old S6
What I'm saying is that Verizon do not recognise it as a valid phone. You won't be able to add features to it via the website unless you call up. And even then, in fact, they cannot even add the Travelpass feature because the XT1575 is not a Verizon phone.
I'm going to go into a verizon office and raise hell.
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I agree. Can't add "Travelpass" feature from Verizon because the phone "isn't a Verizon" phone. Ridiculous statement. Probably have to get a local SIM card in Canada or Mexico, how annoying.
Same. The 'Travelpass' feature would have been best for me on my recent international trip. Several levels of VZW support were consulted... none could add it. No problem adding the regular international plan though (the one that has 100MB of data for $25, lol).
As suggested above by @gpz1100 I think maybe I could have put my SIM back in my old phone (XT1060), activated the Tavelpass feature that way, then put the SIM back into my XT1575. Which I will try before my next trip.