AT&T Video Calling feature - AT&T Samsung Galaxy S7 Questions & Answers

When I try to place a video call in the built in phone dialer, it says "Video calling is currently not available. Call connected as voice only." But when my brother tried calling me on his S7 edge, it works fine. I tried turning off the feature in call settings and turning it back on but still doesn't work.
Any one have this problem yet? My best buy order came thru today.

I think it only works between AT&T phones. I've only tried between my S7 edge and my girlfriends S7 edge...both on AT&T. There were a few times she missed the notification to do video and it ended up being audio. The other side definitely has to pick it up as a video call.

Yea, my bro has the S7 edge also and we are living in the same house. Some reason mine doesn't work. When you press the video call icon, the front camera suppose to kick on, but on mine it doesn't. My brother's does...

They had it (HD Voice feature) disabled due to me calling back in October complaining about bad reception around my house. They just reenabled and all is fine now!

I'm having the same issue and att Tech support couldn't figure it out

Call AT&T and have them enable HD Voice feature on your line. Should work then. Make sure you're on a 4G network possibly with LTE as well.

I've tried this a few times with me and my wife's phones. Every time I get the message that its unavailable and audio only. But when we call audio only its HD voice. So not sure what the issue is.

benk016 said:
I've tried this a few times with me and my wife's phones. Every time I get the message that its unavailable and audio only. But when we call audio only its HD voice. So not sure what the issue is.
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I wanted this on mine and my gf's phones, after multiple fails I started researching. We live in a country rual area, while we still show 4g LTE and great signal. The HD network isn't available everywhere. It shows both phones have to be on the HD network not WiFi and good signal. I recently traveled to new Orleans and we made multiple video calls to each other. After coming home it no longer works. We defaulted to using hangouts and with our unlimited data and good signal strength it works great. [emoji3]
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app

I had that problem the first date I upgraded my S6's software to MM. I called AT&T and complained that I could not make video call between my S7 and S6. The next day both worked, both on WiFi and LTE...

1. From your home screen, press the Phone icon.
2. Tap More on the top right corner.
3. Scroll down and tap on Settings.
By default, VoLTE should be enabled if your Galaxy S7 or Galaxy S7 edge was first used with a carrier SIM that supports it. If your phone was unlocked and subsequently transferred to a carrier SIM that supports VoLTE, you may have to enable it manually.
4. Tap on VoLTE.
Make sure that Use VoLTE when available is checked.
Note: Some versions of the Galaxy S7 may show this setting in a different spot.
Worked for me!

Just a tip, I did some research on this. Att requires both phones to be on their 4g LTE enhanced network. So if one of the callers is in a rural area or low signal, it won't work. I have a s7 and my wife a s6, if one of us is around her parents house (very rural but still 4g coverage) it won't work. However if we both in town or at home, no issue. We started using Google duo when she would visit her family and att video any other time.

Related

Is there a way to enable voLTE through hidden menu?

I have SM-N910U model of the note 4 and would like to know how I can enable voLTE. I know my phone supports it, but I can't find it anywhere in the settings nor is it active. My carrier has voLTE, but the phone data drops to 2g when I make calls. I would like to know a way to enable voLTE, so the data stays at 4g while on the call.
Or is there a way to add volte to international roms seems like it is only for carrier branded phones
I have the same problem with Galaxy Alpha on the Metro/ Tmobile Network.
LTE drops to 3 G on calls and often kills Data
during and even a minute or so after the call.
Not good for multitasking- this is a Factory Unlocked Alpha NOT a native Tmo / Metro phone .
The 4G LTE Tmo/ Metro Phones always have simultaneous voice and data so you can be on Web while on a call.
I think some have VoLTE and some have dual band simultaneously in the firmware specifically for Tmo.
robertkoa said:
I have the same problem with Galaxy Alpha on the Metro/ Tmobile Network.
LTE drops to 3 G on calls and often kills Data
during and even a minute or so after the call.
Not good for multitasking- this is a Factory Unlocked Alpha NOT a native Tmo / Metro phone .
The 4G LTE Tmo/ Metro Phones always have simultaneous voice and data so you can be on Web while on a call.
I think some have VoLTE and some have dual band simultaneously in the firmware specifically for Tmo.
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Yes you are correct. VoLTE service can be enabled only with layer 1 modified kernel/drivers. The hardware itself definitely supports it, but firmware doesn't. Main reason the Samsung decided to disable this feature is because not all carriers in the world use voLTE service and enabling the service on the user end may trigger unstable and disconnection during call. I have contacted Samsung by Twitter and have yet to receive a response if they are going to enable this feature or not. Will let you know if I hear anything back from them!
Thanks. I wonder if some Dev here can do it for $ 100 .
Really like the size, speed and great Audio quality of Alpha and was going to get the larger Battery but I often can not get back on Internet for a few minutes after a call-
while the Phone says 3G (?) then it goes back to LTE and back to Internet...frustrating .
Am used to Metro PCS VoLTE since 2012 and had not considered this problem with a Factory Unlocked non Carrier Device.
No one reminded me there would be no VoLTE and sometimes no voice and Data simultaneously...
So DEVs figure it out for me and I will have a Tech here do the Install/ Download.
Alternative will be a too big branded S6 either Tmo or Metro which will have a better Camera, even slightly better than Note 4 but I love the small form factor of Alpha- this is Alpha 850 M.
Don't think Samsung will help although there is rumored to be VoLTE with Lollipop so there's a possibility.
Will Lollipop VoLTE perform like a Branded Metro PCS with LTE remaining on Display during calls and simultaneous Internet ?
Anyone have a Beta Lollipop for Alpha that achieves this ?
Thanks.

Project Fi at home where Tmobile and sprint signals are weak.

i am considering project Fi.
But where i live there is not tmobile signal, my friends come here with tmobile homes and they dont get signal(they live half a mile away).
Sprint coverage map says that there is "fair" signal.
so i was wondering if with project FI i dont have signal at home, the nexus 6p will switch to my wifi network and i will be able to receive and make calls?
buton2 said:
i am considering project Fi.
But where i live there is not tmobile signal, my friends come here with tmobile homes and they dont get signal(they live half a mile away).
Sprint coverage map says that there is "fair" signal.
so i was wondering if with project FI i dont have signal at home, the nexus 6p will switch to my wifi network and i will be able to receive and make calls?
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Click to collapse
I activated my Project Fi sim earlier in the week. T-Mobile is not strong around my house (I had to switch to an AT&T sim when I was with StraightTalk) and I'm not sure about Sprint. So far, while I'm at home, the majority of my calls are using my home wifi. I haven't had the chance to test a continuous call as I'm driving home to see if it switches to wifi, as Google indicates it will.
jrstaples1 said:
I activated my Project Fi sim earlier in the week. T-Mobile is not strong around my house (I had to switch to an AT&T sim when I was with StraightTalk) and I'm not sure about Sprint. So far, while I'm at home, the majority of my calls are using my home wifi. I haven't had the chance to test a continuous call as I'm driving home to see if it switches to wifi, as Google indicates it will.
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We are on the same boat...I work on the city and signal is strong there...
Verizon and att serve my home..but I want to get away from them...
Sent from my XT1060 using XDA Free mobile app
Yes, Project Fi uses WiFi for calls and texts when you are on WiFi.
Honestly tmobile wifi calling isn't even that great also. I am only able to get edge in my house with them and wifi calling enabled. I tried calling my phone 15 times and 2-3 times it didn't go through (it actually RINGS but my phone doesn't ring or indicate someone called, and the phone I'm using it rings and goes to voicemail) Wifi calling is at it's infancy I feel like.
I had a tmobile lte booster installed in my room for a year and it BARELY made a difference, still got 0.3-0.5 mbps speeds on their "lte"
Fast forward to last month they finally came out with a lte booster that ACTUALLY works, the previous one came was trash.
If I were you, I'd get tmobile and get the NEW lte booster, because the old one gave me 0.5 to 1mbps at it's best and the new one gives me around 7-10mbps on speedtest. Sprint has horrible signal, I would think their "Fair" signal means horrible reception.
Or just go AT&T and verizon, you get what you pay for..... they are much MUCH reliable than tmobile and sprint.
btort1 said:
Honestly tmobile wifi calling isn't even that great
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Note that T-Mobile Wi-Fi calling has nothing in common with Project Fi Wi-Fi calling, which works perfectly.
I seem to only have had one wifi call at my house with Project Fi that I've actually noticed / remembered. I have no idea why all of them don't come in / go out that way. I have a good cell signal too. But, my wifi is strong on 5 Ghz and my bandwidth is about 88 mbps down / 12 up. I only noticed that one time I got an incoming call that said something to the effect of "using wifi network name." I've confirmed the settings in the phone app are set to use wifi calling too.
WiFi calling works perfect at the house. Have very limited cell signal with every provider, so I put on Airplane mode + WiFi and zero issues?
Solutions Etcetera said:
Note that T-Mobile Wi-Fi calling has nothing in common with Project Fi Wi-Fi calling, which works perfectly.
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Yeah I was just mentioning how bad tmobile is in some areas. But if you have their new lte booster, it works great. The older version barely made a difference. Came from 0.5mbps to 7-10mbps consistently
I mentioned it also cause they told me to try their wifi calling last year and it was jist decent, I still missed calls without knowing people actually called

VoLTE on T-Mobile USA

One of my friends came from overseas a few months ago with VoLTE working on Tmobile US. At least I thought it was.
I did not think much of it at the time, but now that I have my own Z5, and can't get it to work, I'm curious.
Is there any special APN settings needed for VoLTE on TmoUS?
WHen i received my Z5, I noticed there was not any option for VoLTE. I went ahead and flashed the a singapore rom and it is here now but still cannot get it to work. I will try different settings and update.
I am also going to go through a few more roms to see if they work out of the box with it.
WIll it not ever work unlesss TmoUS certifies this device specifically? I don't think that is the case.
It's carrrier dependant
VoLTE uses the SIP protocol for communication. Aside of the implementation of the handling of such calls you would need the necessary data for registering at the server including the server's address, username and password.
I bought my international version from Amazon and turns out it is a Taiwanese version.
I can turn volte on or off but I can't tell it is working or not cause I don't know how to test it.
Testing it is pretty straightforward. Make sure you're on a 4G (LTE) network and place a phone call. Watch to see if you're signal changes to something other than where it started.
My experience is that I have 4G (LTE) in fewer places than 3G, as 4G seems to be less awesome at penetrating thick buildings. So, I don't see what the advantage/concern of VoLTE working or not is. But, I'm happy to learn.
Yakkosmurf said:
Testing it is pretty straightforward. Make sure you're on a 4G (LTE) network and place a phone call. Watch to see if you're signal changes to something other than where it started.
My experience is that I have 4G (LTE) in fewer places than 3G, as 4G seems to be less awesome at penetrating thick buildings. So, I don't see what the advantage/concern of VoLTE working or not is. But, I'm happy to learn.
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Click to collapse
When I make a call, the icon switch from 4G into 3G and H+ (back and forth between the two).
Does it mean no VoLte?
misbehave said:
When I make a call, the icon switch from 4G into 3G and H+ (back and forth between the two).
Does it mean no VoLte?
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Click to collapse
I have the same question too.
That's my understanding of the problem. With my AT&T iPhone, it stays reading LTE when I place calls.
If you see switching from LTE to another network upon dialing or receiving a call and going back to LTE once hung up it's a very strong indication that VoLTE does not work.
andiling said:
If you see switching from LTE to another network upon dialing or receiving a call and going back to LTE once hung up it's a very strong indication that VoLTE does not work.
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Click to collapse
THat is correct. My phone switches from 4G to H+ when on a phone call...
After many hours with t-mobile, and also at work, i was informed that t-mobiles VoLTE is proprietary and only tmoUS branded devices are usually the ones to get VoLTE to work with them.
Maybe in the future that will change, they said. oh well.
Until now every provider's solution is proprietary as the 3gpp standard is not finalized yet. So we need to be patient...

AT&T S7 Edge signal issue

I have the S7 Edge from AT&T (SM-G935A) and I get terrible reception at work. I have to turn airplane mode on and off 3-5 times during my lunch break just to send a few texts. I also have an older unlocked Note 5 (SM-N920C) which will struggle a bit but will still send and receive every text after a few seconds (20-30) of spinning its little wheel. So the question is why would an unlocked non carrier specific phone lock onto the AT&T signal better than an AT&T phone? I've been into the AT&T store and nthey seem to have no idea. The S7 Edge works great anywhere that I have a couple bars of LTE but when it's struggling with 1 bar of LTE or just plain 4G it's not so great. Any suggestions?
That type of subtle difference in coverage can be caused by the little differences in design. Phones today mostly use the frame for the antenna, so Samsung has to make adjustments for the edge, and the Note 5 simply has more room for the antenna. I haven't pulled the edge apart, but that's my guess based on years in the industry.
The other possibility is that it's struggling to keep an LTE 'enhanced' connection for HD Voice and video calling, which of course an int'l Note doesn't have. Try turning off enhanced LTE in mobile data settings & see if it makes a difference. Or maybe try switching to the HSPA+ 'wap' apn and maybe if it isn't always looking for LTE it'll hold the connection longer
Motorola phone for u bro they have the best signal of any phone I've ever used. Also some believe the way you hold it matters. And cases may effect signal strength. Some buildings affect signal strength as well maybe try a different location.? The note gets better signal because of the size.
Sent from my SAMSUNG-SM-G935A using Tapatalk
Thanks for the suggestions. I switched to the unlocked S7 Edge (935F) and it works even better than the Note 5 did. It makes no sense at all.
Sent from my SM-G935F using XDA-Developers mobile app
can you solve this essue
i have a samsung galaxy s7 edge which has no service problem it does not get any signal at all
in network section it show ( radio off)
i tried #*#*4639*#*# run ping test tried to turn on the GSM radio band but it did not worked
the phone is unlocked because i inserted the unlock code which was send to me by at&t
please help me solve this problem
b.atayee said:
i have a samsung galaxy s7 edge which has no service problem it does not get any signal at all
in network section it show ( radio off)
i tried #*#*4639*#*# run ping test tried to turn on the GSM radio band but it did not worked
the phone is unlocked because i inserted the unlock code which was send to me by at&t
please help me solve this problem
Click to expand...
Click to collapse
i have same problem,any fix?
FYI, the code you show is incorrect, it should be *#*#4636#*#*. I get an invalid code error message if I use your code.

Rakuten Mobile (AU) in Japan

Rakuten Mobile (partner: AU mobile) in Japan is an MVNO that has a new UN-LIMIT plan.
There are many phones incompatible with their network (and partner network) and I'd like to understand why.
For example the Oneplus 5 supports all their+partner frequencies but it still can't grab the network (2G/3G and 4G).
There is a trick using a hidden setting in Android which is "LTE only". In that case, we can connect to the Internet.
1. We can't receive calls and can't call if the 4G isn't available because it happens via their "Rakuten Link" app (kinda VOIP).
2. The quality is awful, I receive a new complain of "echo" in the voice at each call.
Could you help me to understand what's the technological reason behind that?
If it isn't the frequencies, what can it be? I've searched everywhere, they never say the reason behind that incompatibility.
Thanks!
Dunno if you're still watching this thread but here's been my experience with Rakuten Mobile:
I have a rooted OP5T. Didn't work out of the box even after putting in the APN settings.
Did some digging around on Japanese blogs and enabling VoLTE does get me connected to the network. You can make calls over the network or use their Link app to use wifi/data instead. Both worked fine in the limited testing I've done. Data was also fine and pretty quick. This worked well for at least a few months.
However, some months later, the fixes and patches I have applied to get VoLTE enabled on my phone doesn't seem to stick or something is resetting it. If I stay home, my connection will stay on indefinitely, however if I go outside, after a few minutes my signal will drop and stay off until I reflash the fixes, or now it seems to reconnect if I reboot the phone. I am starting to think switching cell towers might be doing something? I have more testing to do.

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