Issues after using phone under water for less than 2 minutes - Samsung Galaxy S7 Edge Questions and Answers

Hi guys,
I received my GS7Edge right before a trip to Hawaii so I took it with me. For the first 4 days it was all great,
i set up Samsung pay and worked at every place I used it without issues. The car rental I got had Android Auto and it worked amazingly, even when we had no signal in certain areas. But on Saturday morning I tried to take a cardboard pic under water and that's when trouble started.
At first it was going a little bit crazy, thinking I was touching the back button or the home button while under water and I wasn't able to take the picture so I took it out.
once out of the water I tried to turn the phone off but the power button was unresponsive. So I kept trying (around 15-20 times within 2-3 minutes) until I was able to finally turn it off. and of course I started getting worried...
When I got back to the car I plugged to the car and now Android Auto wont work. so I restart the phone again and now I get this message saying that there was an error with Samsung Pay and asked me if I wanted to send a report to the developers. The email said something like this:
"SamsungPay Exception Report[3/6, 20:44]
etc, etc etc...
The information you provide will strictly be used for troubleshooting purposes only, in an effort to improve Samsung Pay. We appreciate the time you have taken to help us isolate your issue. To help us improve your user experience, please take a moment to fill in the table below:
etc etc etc...
FATAL EXCEPTION: main
Process:com.samsung.android.spay, PID:****
java.lang.NullPointerException: Attempt to invoke virtual method 'int android.content.Ur*********r.match(android.net.Uri)' on a null object reference
//////////////////// Spay Stack Trace ////////////////////
etc, etc etc"
So after seeing that error I checked my Samsung Pay acct and all my cards are deleted.
I also noticed that the phone stopped charging. So I just turned the phone off and used my LG V10 instead (that I luckily took to the trip... just in case).
So yesterday I turned the phone on again for few moments late at night and I got the message about the Samsung pay error mentioned above and also another one saying that moisture was detected in the USB port. but when I plugged the charger it was charging normal, however, no Android Auto.
Sorry for the long post, I was just trying not to leave details behind. But after seeing other videos in YouTube about how good the SGS7Edge handles water, its disappointing that mine with a little bit of water went coo-coo
Should I send it back to T mobile or should I just wait and maybe once it dries completely (idk how long that would take) it will work like its first 4 days.
Thanks!

Wow, didn't expect that.
Wait a day, if it doesn't work, send it back.

luisgutier said:
Hi guys,
Should I send it back to T mobile or should I just wait and maybe once it dries completely (idk how long that would take) it will work like its first 4 days.
Thanks!
Click to expand...
Click to collapse
Hawaii.... Pool water or ocean water?
Sent from my SM-N920W8 using Tapatalk

ocean water is bad for electric devices, even "water proof" ones.

it was ocean water. i used the xperia z4 in ocean water multiple times without issues so i thought this time wouldnt be a problem:crying::crying:

I don't understand why people are so eager to dump their s7 or s7 edge In the water. It's water resistant, not water proof. It was given that to save you're phone from minor accidents, not meant to go full blown scuba diving. I know I'm exaggerating a bit, but still

luisgutier said:
it was ocean water. i used the xperia z4 in ocean water multiple times without issues so i thought this time wouldnt be a problem:crying::crying:
Click to expand...
Click to collapse
And how deep? Pressure builds each foot. Seawater is horrible too. They actually say that specifically. No pool or sea water.

Well I guess somebody killed his phone and now has a very expensive paper weight.

Hope you got insurance...lol

No raincoat? lol

luisgutier said:
it was ocean water. i used the xperia z4 in ocean water multiple times without issues so i thought this time wouldnt be a problem:crying::crying:
Click to expand...
Click to collapse
I think that phone is done even if it did come back to life for now. Besides the moisture present issue, if it was compromised and had water intrusion especially sea water, the corrosion is just starting.

stick the phone in the rice for a couple of hours and rice will absorb the water from the phone

Might even consider washing it off with tap water to get the salt out, then stick it in rice. Salt water even eats boat motors over time. Cell phones, water resistant or not, don't stand a chance.

Dirtdawg57 said:
Might even consider washing it off with tap water to get the salt out, then stick it in rice. Salt water even eats boat motors over time. Cell phones, water resistant or not, don't stand a chance.
Click to expand...
Click to collapse
I think that some really sound advice. Salt water is highly corrosive

I think your s7 may be defective, IP68 means complete submersible in water. I know salt water is worserererer than fresh water, but not when talking in minutes, its worse over hours due to corrosion.
im no expert but my moto defy never died with all the beach swimming i have exposed it to, it later died a day after, from lying in a pool of cold rain water over night inside a camping tent, mostly bcos it did not have internal waterproof coating and you can clearly see you condensation.
I will definitely be testing the s7e at the beach and in rivers and will update if it dies

salt water? then you are f*cked.. never put a phone in salt water.

sonhy said:
I think your s7 may be defective, IP68 means complete submersible in water. I know salt water is worserererer than fresh water, but not when talking in minutes, its worse over hours due to corrosion.
im no expert but my moto defy never died with all the beach swimming i have exposed it to, it later died a day after, from lying in a pool of cold rain water over night inside a camping tent, mostly bcos it did not have internal waterproof coating and you can clearly see you condensation.
I will definitely be testing the s7e at the beach and in rivers and will update if it dies
Click to expand...
Click to collapse
S7 don't have waterproof coating though. It only have seal prevent water from going inside.
Salt water is quite corrosive whether you put it in for a minute or hour
Ocean water also contain not only salt water but other chemical as well even in small amount.

none of these geniuses know what they are talking about. Give it a few days to dry out, due a factory reset and off you go. It is IP68.

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NonXtreme said:
S7 don't have waterproof coating though. It only have seal prevent water from going inside.
Salt water is quite corrosive whether you put it in for a minute or hour
Ocean water also contain not only salt water but other chemical as well even in small amount.
Click to expand...
Click to collapse
so where is it confirmed the s7 is not waterproofed from the inside out? as in, there is no nano type coating? i have the impression it was designed with multiple waterproofing layers from the inside out... anyways, the IP rating is an international rating and I'm sure samy have made the s7 to meet those standards.
guess will just have to wait and see

Related

Dropped top half in water

Well, my MT4G was dropped in a cup of tea (long story) and the top half was submerged in water for maybe 4-6 seconds. I immediately pulled the battery, removed the micro-SD and SIM cards and put the phone in rice. The screen looked like there was water in it. At first I thought it was inside the screen protector, but it turns out it wasn't. How long should I leave it in the rice? Also, has anyone else had their MT4G fall in water? If so, did it function after drying it?
at LEAST 24 hours. Water isn't what causes issues with phones, its the corrosion and shorts it causes that are the problem.
i dropped my mt3g in a half full 5gal bucket of clean water. it ruined the battery, but after leaving it in a bag of rice for about 24hrs it was fully functional again. not sure how that will translate to the mt4g, but that's my history with water & rice. good luck
It seems like it wasn't damaged too bad considering everyone else whose dropped it have either submerged it or had it wet for a long time. Anyways, I hope it still works.
I dropped mine in a clean toilet with the led flashlight on at 330 am.lol it was pretty funny to see a toilet lit up like that! I pulled the battery asap and It was in rice 36 hours and all was good it did have a little discoloration in the screen first run but it cleared up after a few hours on. Hope you get as lucky as I did.
ELBdelorean said:
Well, my MT4G was dropped in a cup of tea (long story) and the top half was submerged in water for maybe 4-6 seconds. I immediately pulled the battery, removed the micro-SD and SIM cards and put the phone in rice. The screen looked like there was water in it. At first I thought it was inside the screen protector, but it turns out it wasn't. How long should I leave it in the rice? Also, has anyone else had their MT4G fall in water? If so, did it function after drying it?
Click to expand...
Click to collapse
Sent from my HTC Glacier using XDA App
option94 said:
at LEAST 24 hours. Water isn't what causes issues with phones, its the corrosion and shorts it causes that are the problem.
Click to expand...
Click to collapse
Thats it exactly. Considering what the phone was dropped in was not plain water, he will have major issues. I doubt just drying it out is enough. If the tea had sugar in it, the problem is worse still. The compounds in tea and sugar will be conductive and corrosive, that is bad, even if it was fully dry there will be problems.
You need to seriously clean the device now. Use 100% pure isopropyl alcohol or pure denatured alcohol to clean electronics. And it would be best to take apart the outside case and expose the circuits. Use a spray bottle and spray it down until it comes clean. The alcohol will clean the tea out and it drives off the water. heck, you could dunk the phone in it a few times even. Just let the alcohol dry for several hours in a warm spot, air movement will help as well. Alcohol is perfectly safe for electronics, it is all that I use when doing repairs. Isopropyl is what is used in rubbing alcohol, but that is not 100% isopropyl so do not use that.
First advice though, before breaking into the phone to clean it, check the water exposure sticker. If it is not discolored meaning that it was exposed to water, clean the outside of the phone with alcohol well, and send it in for warranty if it does not work.
Never really understood how the rice thing works, seems if it did draw out the water, you could cook rice by leaving it out on a humid day. Maybe in the closed system inside a sealed container, it evens out the humidity level and allows the water to evaporate naturally more quickly.
Marine6680 said:
Thats it exactly. Considering what the phone was dropped in was not plain water, he will have major issues. I doubt just drying it out is enough. If the tea had sugar in it, the problem is worse still. The compounds in tea and sugar will be conductive and corrosive, that is bad, even if it was fully dry there will be problems.
First advice though, before breaking into the phone to clean it, check the water exposure sticker. If it is not discolored meaning that it was exposed to water, clean the outside of the phone with alcohol well, and send it in for warranty if it does not work.
Click to expand...
Click to collapse
It was just water that had a teabag in it. No sugar. Also, where is the water exposure sticker?
Bottom half lol under battery it should be a white circle not red at all. Its possible it has an internal one but I'm not tearing in to mine to find out
Sent from my HTC Glacier using XDA App
I just took the phone out real quick to look at it, and it's been about 22 hours. I didn't put the battery in yet, but the screen still looks like there is water in it. In the top left corner, it looks like there is water there. If it's still the same after 22 hours, how much longer should I leave it in there? Also, the water indicator looks like it's white. I'll try and post some pictures later.
ELBdelorean said:
It was just water that had a teabag in it. No sugar. Also, where is the water exposure sticker?
Click to expand...
Click to collapse
ELBdelorean said:
I just took the phone out real quick to look at it, and it's been about 22 hours. I didn't put the battery in yet, but the screen still looks like there is water in it. In the top left corner, it looks like there is water there. If it's still the same after 22 hours, how much longer should I leave it in there? Also, the water indicator looks like it's white. I'll try and post some pictures later.
Click to expand...
Click to collapse
How long had it been brewing? If it was still mostly clear, you should be ok, but if not the compounds in the tea can cause issues.
With that much water, it could take a long time. The longer the water sits in the phone the worse it gets. Standing water like that is never good.
forgive my ignorance. but why 4-6 secs?
usually when a phone drops into water i would expect it to be pulled out within 1-2 secs..lol
but good luck, hope all turns out good for you
I turned the phone on and it works fine except for the screen which still has water in it. Here are some pics:
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Any ideas on how to get it out? The rice doesn't seem to be taking the water out of the screen because it looks exactly the same as about 30 hours ago.
Mine had discoloration but not actual water as yours does. After I left it on and charging with stay awake checked it dried it out, after about 2 hours. Its best though to let it dry while OFF.
Sent from my HTC Glacier using XDA App
You may need to crack it open, water needs exposure to evaporate efficiently. If your cracking it open, it wouldnt hurt to clean it with isopropyl like I mentioned.
If worse comes to pass, get insurance on your plan, and make a claim.
I managed to get the water out of the screen but it left a water spot where it was. Is there any way to get that off without opening the phone?
Sent from my HTC Glacier using XDA App
Just wanted to share my experience:
Woke up much earlier than usual due to work, and dropped the phone in the toilet. I grabbed it out within a couple seconds, pulled out the battery, dried everything as much as I could with kleenex, used a vaccuum to get as much out as I could, then tossed it in a zip locked bag full of rice for 48 hrs.
Phone worked as normal afterwards. $$ saved!
on my first mytouch, I actually wanted to see how it would react to water. turned it on and left it in a sink full of cold water for about 15 mins. took it out and gave it a good shake to get most of the water out. then I just set it out on my desk, no rice or anything. after 2 full days, I put the battery back in and it booted back up just fine, no discoloration or water in the screen...no hiccups in performance or anything. I wouldnt recommend anyone to just go throw their phone in some water, but this is what I experienced

Little advice when it comes to water damage, anyone?

I basically dropped my phone in the toilet, turned it off and back on later and the earpiece and microphone won't work. Now my baby is sitting in the intensive care unit in a ricebowl with the back cover removed. Should i continue tearing it down and put the individual pieces in the rice bowl or could that potentially damage something?
Any input is appreciated, HELP!
Garciahenry63 said:
I basically dropped my phone in the toilet, turned it off and back on later and the earpiece and microphone won't work. Now my baby is sitting in rice with the back cover removed. Should i continue tearing it down and put the individual pieces in the rice bowl or could that potentially damage something?
Any input is appreciated, HELP!
Click to expand...
Click to collapse
You took the glass back off? That should be more than enough. If the water got in, it can get out. I would leave it in the rice for at least 24 hours.
nskowyra said:
You took the glass back off? That should be more than enough. If the water got in, it can get out. I would leave it in the rice for at least 24 hours.
Click to expand...
Click to collapse
yeah i did, i hope so. i have like really low hopes because the earpiece and mic aren't working. do you know if its common for phone speakers to not work and then dry out and its ok?
I've dropped a previous phone into a well at work and it was submerged for nearly ten minutes before I could get a light to find it. Needless to say I let it dry for several days near a heater without attempting to turn it on. After a few days I turned it on and everything worked fine. In the mean time I ended up getting a new phone and gave that one to my sister and it worked just fine for well over a year until she got a new phone. Your biggest mistake may have been powering on the phone if it was less than 24 hours after getting wet.
Garciahenry63 said:
yeah i did, i hope so. i have like really low hopes because the earpiece and mic aren't working. do you know if its common for phone speakers to not work and then dry out and its ok?
Click to expand...
Click to collapse
My old phone (HTC Wildfire) went through a washing machine cycle, then I tried to switch it on nothing happened
After 5 days in rice with the back off and battery out it worked like a charm.
I hope yours is the same!
Sent from my Nexus 4 using xda premium
The best thing to do is to remove the battery immediately to prevent a short circuit.
In the case of the Nexus 4 (non-removable battery) there is a great risk of a short
even when the phone is off. Turning it on before it is dry is NOT a good idea.
It's hard to know whether you caused irreversable damage but don't turn it on until
you are very sure that it's dry inside. There is a chance that the mic and earpiece
will come back after the water is out.
I dropped my vivid in a large glass of iced tea. It shut itself off and wouldn't turn back on. Three days in a bag of rice and it started up again. It was on when it went in, but I did pull the battery and left that out. So who knows, but I'd give it more then a day or two in the rice.
Sent from my Nexus 4 using xda premium
Garciahenry63 said:
I basically dropped my phone in the toilet, turned it off and back on later and the earpiece and microphone won't work. Now my baby is sitting in the intensive care unit in a ricebowl with the back cover removed. Should i continue tearing it down and put the individual pieces in the rice bowl or could that potentially damage something?
Any input is appreciated, HELP!
Click to expand...
Click to collapse
remove the back of the phone. disconnect and remove the battery. If the toilet was dirty, rinse in clean water. soak in denatured alcohol for 5 min. gently blow out with canned air. place in a warm place, not more than 180 degrees F, for 3 to 5 days with the back still off. the more you can disassemble the phone to dry out the better. put it back together and see if it works. pay particular attention to battery drain rate if it does work, as sometimes there will be a slow current leak after this kind of damage.
rice is not effective no matter how much anecdotal evidence you find. it can't get the phone as dry as the above procedure. chances are if rice worked it would have worked over time anyway.
ChauncyG said:
remove the back of the phone. disconnect and remove the battery. If the toilet was dirty, rinse in clean water. soak in denatured alcohol for 5 min. gently blow out with canned air. place in a warm place, not more than 180 degrees F, for 3 to 5 days with the back still off. the more you can disassemble the phone to dry out the better. put it back together and see if it works. pay particular attention to battery drain rate if it does work, as sometimes there will be a slow current leak after this kind of damage.
rice is not effective no matter how much anecdotal evidence you find. it can't get the phone as dry as the above procedure. chances are if rice worked it would have worked over time anyway.
Click to expand...
Click to collapse
a little extreme. and your method can be harmful to the phone.
i dropped my gs2 in my dogs water mid november. will post the easiest thing to do in case others read.
1. remove sim and put phone in baggy.
2. add 90% rubbing alcohol to the bag and close. making sure there is enough alcohol in bag to cover and fill up the phone the the majority of the air squeezed out.
3. gently agitate phone for thirty secs to make sure it gets everywhere in the phone. making sure you dont hit power button
4. remove phone from baggy and gently shake out the alcohol. making sure you dont hit power button.
5. set down in upright position for two hours to completely dry.
6. turn on phone.
what you are doing is filling up the phone with something that will displace the h2O and then dry quickly. two hours is probably a lot of overkill. i would say ten minutes should do the trick but i wont be taking that chance. i let my phone sit for 2 hours and it worked.
what you dont want to do is leave the phone sitting in the alcohol for too long. it can eat away at the glues holding the screen on and the glues in the mobo and dabo.
I agree, is a bit extreme and if not careful you can damage the phone but in most cases by the time other less extreme measures are tried the contacts and some components inside the phone are toast.
the battery needs to be removed immediately or you are just cooking the phone whether it is on or not. even though the phone is off there are still small currents in the phone. capacitors on the motherboard hold enough energy to destroy some connections
the other thing assumed is that all liquid damage is the same. it is not. not even between the same model phone and complete immersion for the same length of time, largely because final assembly of the phones is done by us humans and seals and gaskets are not always installed with the same degree of accuracy.
to maximize any attempt at liquid damage repair the phone needs to be opened up, not necessarily disassembled, but opened for drying out. even if one has success with any other method, I will guarantee that at some time down the line the phone will start acting 'funny', even a year later. connections are very thin and electrolysis works 24/7.
hmm.. i really wanna try the rubbing alcohol and removing the batttery, but i'll try it tomorrow afternoon, that will be 36 hours of it sitting in the rice. I don't wanna do all this work if the ear piece and mic are short circuited already because of my stupid mistake of turning it on. This is awesome though, i really appreciate all the input.Quick question, do you know what causes the ear piece to not work when wet, but it does work after getting dry? Shouldn't it just short circuit and be done for? Just curious
Garciahenry63 said:
Shouldn't it just short circuit and be done for? Just curious
Click to expand...
Click to collapse
thats what i would think also. but you never know.
I can totally confirm that the 90% rubbing alcohol trick works. Had to do it to my step-sons One X after he dropped it in the dogs water dish. We set the phone in a bowl and poured the alcohol until the phone was completely submerged. Left it in there for about 10 minutes, agitating it every few minutes. Took it out and set it on paper towels for about an hour to dry. Popped the battery back in and has worked perfectly ever since.
Sent from my Nexus 4 using xda premium
Better explanation
I will try to explain water damage on electronics.
I might be wrong on some points so please feel free to correct me.
A circuit board has many different electronic components and each can take a limited
amount of power before it is destroyed. The voltage on a computer board is stepped up and
down to accommodate each component. On a dense board it is common to have power lines
carrying different voltages in close proximity.
Water is conductive so a droplet can act as a bridge from one power line to another.
An irreversible damage will occur when water accidently routes a high-power line to a component
that can not handle the power.
A temporary malfunction can occur when water routes power away from a component. The component
won't have enough power to work but unless there was damage, drying the water will allow the
circuit to route power properly afterwards.
Some components are directly damaged by water. Speaker cones for example are often
made out of paper.
----------------------
That's why it is crucial to disconnect the battery immediately before water spreads on the circuit board.
I used to take my old phone hiking. At the first sign of rain I would pop the battery out.
I got caught in several downpours but after I thoroughly dried the phone it worked fine.
The alcohol method is theoretically fine but I won't recommend it because it is a harsh solvent.
There are many sensitive components and glues in a phone that might be affected by it.
-Mindroid- said:
I will try to explain water damage on electronics.
I might be wrong on some points so please feel free to correct me.
A circuit board has many different electronic components and each can take a limited
amount of power before it is destroyed. The voltage on a computer board is stepped up and
down to accommodate each component. On a dense board it is common to have power lines
carrying different voltages in close proximity.
Water is conductive so a droplet can act as a bridge from one power line to another.
An irreversible damage will occur when water accidently routes a high-power line to a component
that can not handle the power.
A temporary malfunction can occur when water routes power away from a component. The component
won't have enough power to work but unless there was damage, drying the water will allow the
circuit to route power properly afterwards.
Some components are directly damaged by water. Speaker cones for example are often
made out of paper.
----------------------
That's why it is crucial to disconnect the battery immediately before water spreads on the circuit board.
I used to take my old phone hiking. At the first sign of rain I would pop the battery out.
I got caught in several downpours but after I thoroughly dried the phone it worked fine.
The alcohol method is theoretically fine but I won't recommend it because it is a harsh solvent.
There are many sensitive components and glues in a phone that might be affected by it.
Click to expand...
Click to collapse
ohhh.. makes sense. awesome! well on a side not, i pulled my phone out of the rice today and it works perfectly, I didnt hav't to do the alcohol trick, which i really wanted try. maybe next time haha
Garciahenry63 said:
ohhh.. makes sense. awesome! well on a side not, i pulled my phone out of the rice today and it works perfectly, I didnt hav't to do the alcohol trick, which i really wanted try. maybe next time haha
Click to expand...
Click to collapse
glad to hear it.
Great News! Now you can continue using your Nexus 4
This thread needs pictures.
irishrally said:
This thread needs pictures.
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Click to collapse
not much but this was my intensive care unit haha
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ChauncyG said:
snip //
rice is not effective no matter how much anecdotal evidence you find. it can't get the phone as dry as the above procedure. chances are if rice worked it would have worked over time anyway.
Click to expand...
Click to collapse
Garciahenry63 said:
ohhh.. makes sense. awesome! well on a side not, i pulled my phone out of the rice today and it works perfectly, I didnt hav't to do the alcohol trick, which i really wanted try. maybe next time haha
Click to expand...
Click to collapse
Great news!
Despite only being 'anecdotal' evidence, rice treatment worked perfectly for you... and me... and loads of other people
It is the most practical method for 90% of people imho.
Sent from my Nexus 4 using xda premium

[Q] Nexus 4 takes a swim in the toilet

This is a "what would you do?" thread.
Last night, I dropped not one, but two phones in the toilet. I was cleaning the bowl, so there was Comet in the water as well. One phone was my Nexus 4, the other my (work) Blackberry Torch. The torch has been pronounced dead and replaced already. The Nexus 4....
I pulled it out almost immediately. It was in the water for maybe 1 second. I first turned it off, then patted it dry with a towel. At this point, the phone appeared dry. I turned it this way and that, and no water came out. So far, so good. I left it on a towel overnight, propped up with the headphone jack down, in the bathroom, with a space heater on but not blowing directly on it, though there was moving air. I took it to work with me this morning and laid it on a paper towel to see if there was any evidence of water. There wasn't. I turned it on for a moment and made a call. The call was clear on both ends. I turned it off again, and put it in a ziploc bag with a packet of clay dessicant, where it remains. The only evidence I can find is a touch of residue from the cleaner at the top edge of the headphone jack, which I wiped off. I took the SIM out, and could find no evidence of water intrusion.
So, my question is, where to go from here? I've heard that using alcohol (denatured or 99% isopropyl) might be appropriate, but at this point I wonder if that would just do more damage. Do I leave it off and in the bag with the dessicant for a while? Do I just use it and hope for the best? Thanks for any input.
-Matt
whosmatt said:
This is a "what would you do?" thread.
Last night, I dropped not one, but two phones in the toilet. I was cleaning the bowl, so there was Comet in the water as well. One phone was my Nexus 4, the other my (work) Blackberry Torch. The torch has been pronounced dead and replaced already. The Nexus 4....
I pulled it out almost immediately. It was in the water for maybe 1 second. I first turned it off, then patted it dry with a towel. At this point, the phone appeared dry. I turned it this way and that, and no water came out. So far, so good. I left it on a towel overnight, propped up with the headphone jack down, in the bathroom, with a space heater on but not blowing directly on it, though there was moving air. I took it to work with me this morning and laid it on a paper towel to see if there was any evidence of water. There wasn't. I turned it on for a moment and made a call. The call was clear on both ends. I turned it off again, and put it in a ziploc bag with a packet of clay dessicant, where it remains. The only evidence I can find is a touch of residue from the cleaner at the top edge of the headphone jack, which I wiped off. I took the SIM out, and could find no evidence of water intrusion.
So, my question is, where to go from here? I've heard that using alcohol (denatured or 99% isopropyl) might be appropriate, but at this point I wonder if that would just do more damage. Do I leave it off and in the bag with the dessicant for a while? Do I just use it and hope for the best? Thanks for any input.
-Matt
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Click to collapse
You should put the phone into warm (uncook) rice. Put large amount of the rice over your phone. I'm not kidding. It will save your phone. Do not
cook the rice....Put your phone with UNCOOK rice.
zxcv106106 said:
You should put the phone into warm (uncook) rice. Put large amount of the rice over your phone. I'm not kidding. It will save your phone. Do not
cook the rice....Put your phone with UNCOOK rice.
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Click to collapse
I think the clay dessicant is doing the same thing. Is rice somehow better?
zxcv106106 said:
You should put the phone into warm (uncook) rice. Put large amount of the rice over your phone. I'm not kidding. It will save your phone. Do not
cook the rice....Put your phone with UNCOOK rice.
Click to expand...
Click to collapse
yes this workss!! make sure u put it on airtight plastic bag or container fully covered ur phone with rice make sure take the sim tray out ....at least put it for 72 hrs......http://www.youtube.com/watch?v=eg8Fpb3UjHY
Rice works! Its a well known trick.
Sounds like you were lucky. If you turned it on and made a call with it then it sounds fine. I'd take it all apart and clean it.
scottx . said:
Rice works! Its a well known trick.
Sounds like you were lucky. If you turned it on and made a call with it then it sounds fine. I'd take it all apart and clean it.
Click to expand...
Click to collapse
Guess I'll have to google for a take-apart guide for the nexus 4. I really wish there was a high end android phone that was as tough as my motorola defy. I put that thing through the ringer, including salt water, and what finally killed it was a drop that busted the screen..... It was also really easy to disassemble, having replaced the earpiece. May it rest in piece(s).
-M
RICE IS THE WAY TO GO ! , when i was younger riced saved my gameboy advanced SP ! and it saved my aunts mytouch 3g , just make sure you turn off the phone as soon as you can so it wont short circuit
SneakyGuyDavid said:
RICE IS THE WAY TO GO ! , when i was younger riced saved my gameboy advanced SP ! and it saved my aunts mytouch 3g , just make sure you turn off the phone as soon as you can so it wont short circuit
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Click to collapse
God dang it. I hate your avatar. It creeps me out! Stop smiling at me!
just realized i've been misspelling "desiccant" sorry
Get rid of it before it dies within 30 days. U should have not turned it on without first making sure all water dried. It will work once the water fully penetrates into the circuits inside the phone. Google it you have plenty of cases. The rice works if u use it right away without turning phone on but now u turned it on rice is useless cuz all that water already inside penetrating.
Sent from my Nexus 4 using xda premium
Sorry fo rthe stupid Qs BUT does the phone need to be in some covering like a plastic bag? Or just the bare phone in a jar filled with rice?
I am asking this because usually the rice contain A LOT of dust (at least in this part of world it does).
rice works in a pinch but the stuff the OP put it in is what is shipped in various items to keep dry from hot cold climate changes. It is really the best thing to use to dry a phone out if you have a large amount. Rice works but it can get residue in the device via the headphone plug and the usb port.
I would leave it in the silica gel for a day. No joke a full 24 hours. I do not advocate returning it and pretending it never touched water. I would call google up and tell them your story. Sometimes you get a rep that will not make a note on your account. I understand these things arent cheap to replace but be honest and you might get a really compassionate rep that will work a deal with you. I also suggest contacting maybe something like square trade and see what their policy is on water damaged devices. My sister bought a used tablet and the usb port broke she paid square-trade like 20 bucks for the warranty and then 50 bucks to fix it.
Bare. How would rice help if it wasn't in the same bag?
Odp: [Q] Nexus 4 takes a swim in the toilet
One guy ask in one thread "why u here if you love stock ROM?" and here is one of answers for this question. For knowledge, hints like that one. I didn't know how to act when my phone get into water. Thx guys.
Sent from my Nexus 4 using xda app-developers app
whosmatt said:
Guess I'll have to google for a take-apart guide for the nexus 4. I really wish there was a high end android phone that was as tough as my motorola defy. I put that thing through the ringer, including salt water, and what finally killed it was a drop that busted the screen..... It was also really easy to disassemble, having replaced the earpiece. May it rest in piece(s).
-M
Click to expand...
Click to collapse
Here's a good guide on how to disassemble the Nexus 4: http://www.youtube.com/watch?v=AZDAIgwbXk4
filthykid said:
Sorry fo rthe stupid Qs BUT does the phone need to be in some covering like a plastic bag? Or just the bare phone in a jar filled with rice?
I am asking this because usually the rice contain A LOT of dust (at least in this part of world it does).
Click to expand...
Click to collapse
The idea behind it is that the rice will absorb any water left behind in the phone, so it has to go in without anything that stops the rice from drawing the moisture. An alternative for rice is the method eollie mentions.
Wiggierip said:
Here's a good guide on how to disassemble the Nexus 4: http://www.youtube.com/watch?v=AZDAIgwbXk4
Click to expand...
Click to collapse
Well, the phone is fine. I took it apart and found only minimal evidence of water intrusion around the headphone jack and USB port and speaker. It was entirely dry, and I took the USB port and speaker out out and cleaned the board with a Q-tip and denatured alcohol and put it back together, even the water indicator was still white.
Made a call, sounds good on both ends. Thanks for the video, that helped immensely. Never thought of using a guitar pick.
A bit more...
I have to say that in hindsight, turning the phone upside down to dry was a fortuitous move on my part, as that allowed the water that entered through the headphone jack to pool at the edge of the case to dry... most of the main electronics are in the upper half of the phone.
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I wish I had taken more pics after I broke the phone down some more, but that gives you an idea of what was in there... it apparently wasn't much. The white residue is the Comet cleaner that was in the water.
My wife dropped her Razr M in the toilet. RICE in a BAG even with the phone left on, If you try to use any buttons, the water has a greater chance to enter the motherboard. Rice DOES WORK!
use uncle bens rice...its has the most flavor
Sent from my Nexus 4 using xda app-developers app
If your going to take apart the unit you can put the board its self in a bag of 99% isopropyl alcohol.
Ive done that with a few iPhone boards at my shop and they have worked well.
The main thing is to remove the battery as soon as possible. As long as the battery has a charge and still connected to the phone, (even if its off) current can still flow thru the board. When this happens AND if any of the water or corrosive material is in the unit, the chemical break down can and will occur. Once you start to get rust on the board you will then start to get some major problems.
The sooner you can get it apart and use the alcohol to flush out the water / contaminants and then let it dry naturally the better chance you have of a full recovery.
Use the alcohol to remove the contaminants off the board and electronics and plastics. Feel free to use a small paint brush or something to get the toilet water and comet cleaner out of the unit.

Water droplets under camera lens

Here we go again.. I just sent out an email to Sony Singapore about how water droplets suddenly appeared under my camera lens and LED flash, and I can already guess they'll accuse me of not closing my flaps and how its all my fault..etc even though its obvious enough (due to the fact my SIM, USB port, and sdcard are perfectly working) and the whole phone works fine other wise.
So instead of having to bring it all the way down to Sony only to leave with a bad experience because they'll probably insist it was my fault instead of acknowledging a factory defect or flaw in their design, are there any possible solutions to rid of the water? I just tried the 4K video recording while opening the flaps and letting the phone heat up. While the phone does get extremely hot the water underneath doesnt seem to get any lesser the least bit.
Tonight I'm gonna try leaving all flaps open overnight in my air conditioned room where its dry and hopefully see improvements. If not, for all your victims out there, how long does it take for the water under the lens to completely dry up? And what the odds of it happening again?
cr0wnest said:
Here we go again.. I just sent out an email to Sony Singapore about how water droplets suddenly appeared under my camera lens and LED flash, and I can already guess they'll accuse me of not closing my flaps and how its all my fault..etc even though its obvious enough (due to the fact my SIM, USB port, and sdcard are perfectly working) and the whole phone works fine other wise.
So instead of having to bring it all the way down to Sony only to leave with a bad experience because they'll probably insist it was my fault instead of acknowledging a factory defect or flaw in their design, are there any possible solutions to rid of the water? I just tried the 4K video recording while opening the flaps and letting the phone heat up. While the phone does get extremely hot the water underneath doesnt seem to get any lesser the least bit.
Tonight I'm gonna try leaving all flaps open overnight in my air conditioned room where its dry and hopefully see improvements. If not, for all your victims out there, how long does it take for the water under the lens to completely dry up? And what the odds of it happening again?
Click to expand...
Click to collapse
I talked to guys in my region that sent their Z2 for warranty repair with similar problems and Sony replaced (or repaired) their devices under warranty without any problems.
Jackos said:
I talked to guys in my region that sent their Z2 for warranty repair with similar problems and Sony replaced (or repaired) their devices under warranty without any problems.
Click to expand...
Click to collapse
Lucky them. Perhaps it even depends on the specific store/service center you go to. I've heard countless people saying how Sony kept insisting they never ensured the flaps were closed, or how such "water damage" is not covered by warranty and therefore will not be entertained unless they are willing to pay for repairs. This usually results in frustration of the customers because there's really no way to prove to Sony that the flaps were closed in the first place. Bottomline: Sony's customer service sucks.
I'll wait for their reply and see how it all plays out. To be honest I'll be quite surprised if they agree to repair or replace my device just like that without much trouble.
cr0wnest said:
Lucky them. Perhaps it even depends on the specific store/service center you go to. I've heard countless people saying how Sony kept insisting they never ensured the flaps were closed, or how such "water damage" is not covered by warranty and therefore will not be entertained unless they are willing to pay for repairs.
Click to expand...
Click to collapse
Yes, I totally agree. But I'd insist Sony repair my device for free, you're legit after all. You could try to send the device for a water leakage test, Sony claimed to do it for free per users request.
Jackos said:
Yes, I totally agree. But I'd insist Sony repair my device for free, you're legit after all. You could try to send the device for a water leakage test, Sony claimed to do it for free per users request.
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Click to collapse
Thats good, so my only worrying part is will they find anything wrong during the leakage test. If they dont, then im screwed. Because for the most part, the entire phone including the camera is working perfectly normal, in fact I didnt even know I had water under the lens until i happened to look at it. Thats why my guesses are the leakage came from the lens not being a perfect seal on the body, and that has nothing to do with the flaps. If sony's leakage test also includes the sealant of the lens and flash then I should be safe.
cr0wnest said:
Thats good, so my only worrying part is will they find anything wrong during the leakage test. If they dont, then im screwed. Because for the most part, the entire phone including the camera is working perfectly normal, in fact I didnt even know I had water under the lens until i happened to look at it. Thats why my guesses are the leakage came from the lens not being a perfect seal on the body, and that has nothing to do with the flaps. If sony's leakage test also includes the sealant of the lens and flash then I should be safe.
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Click to collapse
Yes, I'm sure they test the whole device under water.
Theres a small colored paper inside our Z2 that determines if the phone came from water damage. That small sheet changes color if its really a water damage.
Sent from my D6503 via Tapatalk Pro
Day 2 and im happy to report the LED flash water has dried up overnight, but the lens has quite a lot more by the time I woke up this morning. Its now night and about half of the droplets behind the lens has already disappeared. I just left my flaps open and elevated the phone in such a way where by the camera portion has enough breathing room. Looks like I wont have to go back to Sony.
Anyway, this was the reply I got from them this morning in case anyone was wondering. Kind of expected this sort of response.
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had the same Problem with my Xperia Z! it went away after a while.
http://forum.xda-developers.com/xperia-z/help/camera-waterdamaged-t2598648
Water damage due to user error is not covered under warranty, however water leakage with flaps closed is. They will test the device in lab and it will be replaced under warranty if it's not sealed properly.
I've repaired my Xperia Z in Bishan before for same problem. Go over and talk to them. They will do a test and determine the cause of it.
Its dried up completely, pictures all came out ok. No need to go down to Sony anymore, phew!
told ya
glad it worked out!
I have experienced the same problem and my Z2 is not fully dry yet! I'm sure I've closed everything before putting it in cold water while it was so hot outside, at first when I saw the water drops inside camera I thought it was a problem! I left it open overnight too and I've got the same result! The water was still there! In fact, this is caused by the air inside the phone as Air contains water. When air or water around the phone containing cold substance, comes in contact with the phone, it gets condense and this is forming water droplets on it.
Yeah... it takes 1-3 days to fully dry.
Putting it in a bowle of dry rice might help.
cr0wnest said:
Here we go again.. I just sent out an email to Sony Singapore about how water droplets suddenly appeared under my camera lens and LED flash, and I can already guess they'll accuse me of not closing my flaps and how its all my fault..etc even though its obvious enough (due to the fact my SIM, USB port, and sdcard are perfectly working) and the whole phone works fine other wise.
So instead of having to bring it all the way down to Sony only to leave with a bad experience because they'll probably insist it was my fault instead of acknowledging a factory defect or flaw in their design, are there any possible solutions to rid of the water? I just tried the 4K video recording while opening the flaps and letting the phone heat up. While the phone does get extremely hot the water underneath doesnt seem to get any lesser the least bit.
Tonight I'm gonna try leaving all flaps open overnight in my air conditioned room where its dry and hopefully see improvements. If not, for all your victims out there, how long does it take for the water under the lens to completely dry up? And what the odds of it happening again?
Click to expand...
Click to collapse
You know that girls use hair dryer to dry their hairs. You can also use hair dryer. Just blow hair dryer on the camera and in moments moisture inside camera will disappear. You must take care not to blow dryer for too long. I hope this will solve your problem, as it solves mine.
Don't use hairdryer and stuff.. It will only affect more to your device. Put it in a bag of rice, submerge the phone with all your flaps open. Don't put it too under, just the surface. Do this for atleast 2-3 days. Or just in the night when you sleep. It will suck all the moisture and your camera will be fine. Foggy lens is an issue of water entering the phone's camera through a hole either from headphone jack or microphone hole in the top. Your phone might not be waterproof anymore. So be careful about that. Better give it to Service center and get it fixed if your phone is under warranty..
I have experienced the same issue. I believe that it's simple physics - when you submerge humid air trapped in the case suddenly into cool water, vapor condensates on cool surface - in this case camera lens. It might take a while to disappear again. My solution was to put phone on something warm (tv set-top-box) with camera facing down and flaps open to vaporize the condensation, then left phone in room temperature with flaps open for few hours. Users with hot and humid air might be more prone to this issue than those in cold and dry environment.

S7 Edge NOT water resistant - Overview/Recent Tasks button stuck "pressed"

After a short dip in water well within the IP68 specs of the Edge, the phone died and I couldn't boot it for a few days. Definitely not water resistant, let alone waterproof. After 5 days, I pressed Volume Down + Home + Power and it finally booted, with the Home button not registering fingerprints. A day later, that problem fixed itself, but the Overview / Recents button keeps being "stuck" (as if I was pressing it all the time), so it triggers the context menu in any app that supports that (e.g. in Google Maps is brings up the side drawer menu, in Chrome it brings up the overflow menu) every 3 seconds, making the phone basically impossible to use.
Any ideas on how to fix this? I bought the phone on eBay, so I doubt Samsung will honor the warranty.
More about the water encounter: 10-15 minutes in my swim trunks pocket, pool with slightly salty water, depth of ~2-3ft of depth - well within the IP68 specs of the Edge (1.5 meters for 30 minutes).
Salt water. Corrosive, a good conductor and if the water evaporated, you can get salt deposits which can block anything and everything.
I've just read Samsung's literature and it warns specifically against salt water, and you should try and rinse it out with fresh water immediately after exposure to salt water.
Afraid this is your fault, not Samsung's.
B3311 said:
I've just read Samsung's literature and it warns specifically against salt water
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That's just lame of Samsung. I used my old Sony Z2 to take pictures of f'in sharks in Belize and of my friends in a goddamn MUD VOLCANO in Colombia.
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dandv said:
That's just lame of Samsung. I used my old Sony Z2 to take pictures of f'in sharks in Belize and of my friends in a goddamn MUD VOLCANO in Colombia.
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Cool story bro.
I've seen Xperia Z2s get water damage easily enough. There is no such thing as a fully waterproof phone. Water resistant. Samsung's adverts show people in the Rain not swimming with their phones. Over time the seals won't be as fresh as they were when you first bought your phone. All that changing temperature and flexing.
Sent from my SM-G935F using XDA-Developers Legacy app
Water under the Overview button
After a closer look, here's what probably happened: water entered around the Home/fingerprint button under the Overview button, and it intermittently triggers it.
Any idea how to fix it? So far I've tried leaving the phone overnight in a ziplock back with ~1 ounce of silica gel, then leaving the Home button area on a running vacuum cleaner for 15 minutes. The water is still there just as before.
dandv said:
After a closer look, here's what probably happened: water entered around the Home/fingerprint button under the Overview button, and it intermittently triggers it.
Any idea how to fix it? So far I've tried leaving the phone overnight in a ziplock back with ~1 ounce of silica gel, then leaving the Home button area on a running vacuum cleaner for 15 minutes. The water is still there just as before.
Click to expand...
Click to collapse
Hairdryer. Be careful to not make it too hot, but heating it up with a hairdryer will dry it out.
Hairdryer didn't work
dhorgas said:
Hairdryer. Be careful to not make it too hot, but heating it up with a hairdryer will dry it out.
Click to expand...
Click to collapse
I aimed a hairdryer on "warm" at the bottom of the phone for about 15 minutes, but that didn't help. The overview button still triggers randomly.
This teardown video suggests it's impossible to get to the buttons without damaging the screen and this other video does show how the screen gets damaged.
dude be patient 15 minutes of everything isnt going to help,that silica thingy should be done a few days the same goes for rice, the hairdryer method should be done like an hour at a minimun,all the components have to heat up not just the outside of the phone...be patient it will work
Phone off, place on radiator on top of a soft cloth. Not for too long though.
Sent from my SM-G935F using XDA-Developers Legacy app
You bought it second hand, who knows what the phone had been through had that point. Maybe the previous owner had a screen replacement, maybe the home button was somehow faulty. Doesnt say anything about the water resistance of a phone bought new.
From the image it looks dry and that is salt residue correct?
If its the salt water thats damaged the buttons, my best guess would be to submerge the device in fresh water and attempt to have the salt cleared.
then dry and see if its any different.
I have submerged in the bath and used my device many times in the bath and never had a issue.
I have event split a stupid amount of coke (Not the powder substance chaps) and various alcohols. Device still works perfectly.
The only issue i experienced was after coke / beer was split on the device quite badly the volume buttons got stuck a bit, but after a long shower with the phone it was as good as new again
I will agree that it takes time. Unless the internal electronics are damaged, the hairdryer should dry out the phone and solve your problem but the area has to heat up substantially.
Tried hairdryer for 1 hour and a half, nothing
Killuminati91 said:
You bought it second hand, who knows what the phone had been through had that point. Maybe the previous owner had a screen replacement, maybe the home button was somehow faulty. Doesnt say anything about the water resistance of a phone bought new.
Click to expand...
Click to collapse
I bought it new from eBay, it certainly looked absolutely new, and was waterproof for 9 months in far worse conditions than in that pool.
dhorgas said:
I will agree that it takes time. Unless the internal electronics are damaged, the hairdryer should dry out the phone and solve your problem but the area has to heat up substantially.
Click to expand...
Click to collapse
Left he hairdryer on warm pointed at the bottom of the phone, about 20 centimeters away, for about an hour and a half. It's also been a week... I no longer see that residue at the edge of the Overview button, but it still triggers several times a minute.
I had severe water damage in my s4 while kayak fishing. I just pulled the battery out and had a desk lamp with a 60watt bulb in it turned on hovering about 6-8 inches away. Flipped the phone over every 30-45 minutes while I did other stuff on my PC. Took about half a day or so but it work perfectly. Phone is back to normal. It's now just a back up phone since I now have the s7 edge.
dandv said:
I bought it new from eBay, it certainly looked absolutely new, and was waterproof for 9 months in far worse conditions than in that pool.
Left he hairdryer on warm pointed at the bottom of the phone, about 20 centimeters away, for about an hour and a half. It's also been a week... I no longer see that residue at the edge of the Overview button, but it still triggers several times a minute.
Click to expand...
Click to collapse
You shall try disabling the recent touch button for a while. The device needs to be rooted to do this. Meanwhile you can have the soft buttons at the bottom like nexus and moto phones using some apps out there. Few Edge apps also have the back, home and recents soft buttons.
Leaving it disabled for some days may fix it. May be you can give a try!
mpadhu said:
You shall try disabling the recent touch button for a while. The device needs to be rooted to do this.
Click to expand...
Click to collapse
No need for root - the Buttons Remapper app worked just fine to disable the task switcher button.
mpadhu said:
Leaving it disabled for some days may fix it. May be you can give a try!
Click to expand...
Click to collapse
Nope, no luck. 6+ weeks later, still not fixed. The task switcher button presses itself randomly and very often.
The characteristics of that IP certification is that there is plain water used and salt (sea) as well chlorine (pool) do not apply as well as anything else there might be with the water. Especially those two mentioned ones are rather aggressive materials.
The problem is whatever happens and if you even get your phone running afterwards there will be damage to your phone which may bring up faulty behavior sooner or later (corrosion is the most common reason).
And the disadvantage of the certification is as well that as difficult as you get water in the more difficult is it to even get it out. Pretty much there are only two ways - flowing downwards or steaming upwards. Any edge, corner, obstacle will keep some portion of it inside.
In your case you can try to check with Samsung (it doesn't hurt you) if they can help you. As long as the phone is designed for your region and the eFuse is not triggered (Knox Warranty must be 0x0) they will have a look. The further outcome will be depending on what they discover (if they find any residues they may refuse, either).
Aside of that you can always check with a qualified repair center and ask for a price estimation.
Btw compared to Xperias the S7 keeps the water really good out (my experience).
dandv said:
Any ideas on how to fix this? I bought the phone on eBay, so I doubt Samsung will honor the warranty.
More about the water encounter: 10-15 minutes in my swim trunks pocket, pool with slightly salty water, depth of ~2-3ft of depth - well within the IP68 specs of the Edge (1.5 meters for 30 minutes).
Click to expand...
Click to collapse
I have 'repaired' a number of water damaged smartphones (2x iPhone and 1x Galaxy Note 4) by putting them in an electric oven at 70'c for 20 minutes (powered off) then allow to cool for another 20 minutes.
If that is too extreme for you, putting your handset inside a bag totally covered on all sides with dry uncooked white rice can do the same job but takes days or even weeks to do the same job as an oven at 70'C
However this works well for clean water damage... not tested with sea or swimming pool water.

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