"SD Card Damaged : Try reformatting" and SD card randomly unmounting itself.
I'll start from the beginning. I purchased the phone on 2/14/16 from Best Buy for a $1 upgrade fee. The phone worked fine from day one with the Sandisk 64gb Ultra card I have had installed and running in my three prior phones (Samsung Galaxy S3, Samsung Galaxy Note 3, and LG G3) with no problem. Basically just used the card to hold music I had downloaded off of Google Play Music. I believe I used about 40-45gb of the available space.
This past Monday, the phone was at 20% battery when I went to bed so I powered the phone off and charged it overnight with it off to get the most charge before work. When I powered it on Tuesday morning, I had a notification that said "Damaged SD Card: Try Reformatting." Upon seeing this, I attempted a reformat and nothing happened. Tried again and again to nothing happening. Being rather upset, I dealt with the lack of a SD Card for the day until I could get to Best Buy and see what they had to say.
Stopped by Best Buy after work and their "tech guys" told me they had no clue, attempted a few fixes (all to no avail) and ended by telling me I should buy a new SD Card and give that a shot. Being it was close to closing time, I grabbed the 128gb Samsung Evo + which, per a few internet searches, was the "best SD card in 2016." Drove home, powered off the phone, pulled the SIM/SD tray, installed the new card, popped the SIM/SD tray back in, powered up and...nothing.
The phone wouldn't recognize that there was a SD card in it. Read a few articles from a few Google searches and pulled the card and verified that it was working by putting it in my Chromebook. The Chromebook recognized it, my Lenovo PC recognized it, the phone would not. I tried reformatting it on the PC and reinstalling it just for it to recognize the card and have the card unmount itself literally within two minutes of being recognized.
Frustrated, I called Verizon and asked what they could do. They overnighted me a replacement phone. Get home from work today, try the new phone and ...nothing. Same issue. I read a few threads on this forum that stated that Motorola doesn't want to take responsibility for the issue but I don't see how it isn't the phone's fault. My Chromebook can use the card. My PC can use the card. The previous three phones I had could use the 64gb Sandisk card. What gives?
Sadly, looking around Google, I don't see many articles or forum posts about my issue so I have yet to find a solution. Can anyone shed some light on this? Is there a way to fix this? Is my best option to get irate with Verizon until they replace this phone with yet another replacement to which has the same problem? Do I wait for the Marshmallow update and hope for the best? Do I continue being irate with Verizon in hopes that they'll replace this phone with a different model by a different manufacturer? What is my best options?
TL;DR - SD Card will mount in phone but will unmount itself immediately after powering on. Lack of Google results. Is there a fix?
Try to format sd card with your phone. I had similar problem with my previous phone.
I have exactly the same sd card as you and works flawlessly in my Force.
Sent from my XT1580
I've tried numerous times. When I hit "Erase everything" it starts and reads "Unmounting SD" for like a minute then gives me the error that the SD card was removed before it could finish though it hasn't. I don't know what the problem is.
Sent from my XT1585 using Tapatalk
Try removing the Micro SD-Card and use Windows to run "Error Checking" on it (right click drive, click on properties, click on "Tools" tab").
This fixed my SD-Card concerns.
Related
Hi guys I registered just for help with this annoying problem. So I bought my Xperia Play on ebay and the guy said it was brand new. Anyway so I open it up pop my sim card in then I slide it open to try out some games. So I click on Bruce Lee then it tells me insert SD card so then I think to myself "did the guy take the SD card" so I end up opening the back cover and looking for the SD card slot and to my surprise it had an SD card in it.
An 8GB card so I didn't know what the problem is. So I went over to storage and tried to mount it, it then tells me "SD card is blank or has unsupported filesystem" so then I click on that to format it and it does nothing just brings a little loading thing then the same notification that it is blank.
I finally got my brother's phone and popped it in and formatted it through the pc through his phone and then popped it into mine and the same problem again. I'm at the end of my rope, I've contacted the seller but I'd really would like to be able to fix it myself and keep the phone.
Thanks for any help and sorry for the essay lol.
Since then I've tried using my brother's micro SD I've tried formating and everything I can think of. This is my last resort before looking for a place that might be able to fix it.
Not an expert here, but if you have tried multiple cards and they don't work, you could try a factory reset on the phone. If that does not work, sounds like a hardware issue, though someone else might know better.
Sent from my brain on channel 64!
That's what I'm thinking but I wanna see if someone has a fix or a trick before taking it in to be checked.
Do you have another card to try?
Mine was cracked and quit working. I got a new 16GB card anyway because 8 isn't enough for a gaming system. 16 isn't even enough but that was the biggest I could find under $100.
I didn’t want to spend just as much on a card as I did on the phone. Although I did spend $900+ for a 32GB iphone 3GS.
ncaissie said:
Do you have another card to try?
Mine was cracked and quit working. I got a new 16GB card anyway because 8 isn't enough for a gaming system. 16 isn't even enough but that was the biggest I could find under $100.
I didn’t want to spend just as much on a card as I did on the phone. Although I did spend $900+ for a 32GB iphone 3GS.
Click to expand...
Click to collapse
I tried like 3 cards. One that came with it, then I went out then bought a 4GB Sony card and then I resorted to trying out my brother's card that works in his samsung phone.
Then it is probably a hardware problem. See if you can get it fixed under warranty.
How long ago did you buy it? You have 20 days to file a claim through Paypal.
Try multiple microSD cards if you have any available to you. If the phone isn't mounting it properly, try formatting the SD card on your computer. Be sure to use defalt file system and the default allocation size.
One thing I noticed is that the SD card will not mount properly if the back cover is not put on securely. There are two small buttons that are depressed when the back cover is replaced, which tells the Play to keep the SD card mounted.
When I was hot swapping SD cards with the back cover off, the SD card did not remain mounted.
Good luck!
Anyone else getting this with their S4? I bought my S4 two weeks ago and a Sandisk 64gb card to go with it and started seeing this error about twice a day. I returned it for a Samsung SD and didn't see the error for almost a week until today.
The card actually appears to be fine, all I have to do is remount it after seeing the message and all is good, it's just worrisome cause I store all my photos on there. I'm wondering if it could be the phone itself? I have one day left to exchange it, but it's rooted.
SD Errors are because the card is physically moving when its being written to. This cause bad sectors on the card. Try putting a piece of thin scotch tape and cut to shape of the face of the SD Card. See if it fits more snug....
Are you jogging with the S4 or something? Samsung SD's are class 10 which I think write faster. Maybe that is less likely to cause damage because its written so fast? Not sure....
Try the tape trick and see if it reduces the problem. Else its a physical problem with the slot.
i also have a class 10 64gb, some guy on the forum posted this problem too, he said that by formating the card with a PC and then formating it with the format utility in the phone settings has solved his problem. If not, might be a slot problem like slider mentionned
I had this problem too with my 32 gig class 10. When I put my shock absorbant case on it my problem went away
Sent from my SAMSUNG-SGH-I337
I had never had an issue with a Sandisk card until my S3 ate a 32GB. I then started readibg how the S3 ate non- Samsung cards. I have been using a Samsung card with no issues
hope you make regular sdcard backups and copy to pc
polish_pat is correct, reformat your card with sdformatter, use Full Erase On and Size Adjustment On
Of course backup first
you shouldn't have to reformat again in phone--
if the card is good this should solve your issue
I had tried 3 different San disk 64GBP class 10 cards and had this problem, the fourth one works so far...doing some searching I found lots of complaints from lots of different device forums about this card. Only fix I found was running chkdsk repair on the card in Windows but this only worked for a few people ( couldn't save my first three cards)
anyway, imo exchange the card or better yet buy a different brand
Sent from my SAMSUNG-SGH-I337 using xda premium
Posting here as doing a search revealed this is the closest to the problem that I'm having. I've had my AT&T Samsung Galaxy S4 for approximately 1 month now. I purchased a Sandisk 32GB SD Card for the phone. Two days ago I began experiencing issues where when unlocking the phone I would notice the card would unmount then remount (this was in the notification bar). Later that night, the card unmounted and there wasn't any way to get it recognized again. I posted in some other forums and someone said there were some good posts here.
I've contacted Sandisk regarding the card and they refused any involvement stating it's a problem with the phone, not the card. They determined this because once I was able to get the phone to recognize the card and plugged the phone into the PC, the card was able to be read. As long as it's readable, it's fine. After dealing with this I eventually found my MicroSD to SD reader and plugged it into my media reader in my printer. I had quite a few issues from time to time reading the card, however I can't 100% for sure say whether this is the card or the printer.
Anywho, I grabbed copies of what I needed. Formatted the card on the PC, then formatted it on the phone. I began to copy my entries however at one point instead of saying I had 29.* GB Available, it said something like 2.0 EV of 3.0 PE or something like that... these weren't the typical numbers I've seen nor the units of storage space. I apologize that I can't recall that information. I reformatted again and it worked. Left the card in the phone empty over night then tried to copy files later today. This worked.
Now, approximately 48 hours after the problems began, I noticed more issues. SD card stated that it had been damaged and that I should reformat it. While this message stayed in notifications, I confirmed I was still able to read files on the SD card. When googling that error hoping I'd find more resources, the card again unmounted.
One of the resources I found had me do a CHKDSK /F /X on the card. I did this and found no issues. I've replaced it back into the phone and it seems to be working for the moment.
1) Are there any confirmations if this is a bad card, or if perhaps any applications are causing the card to do this? I do have QuickPic and have enabled some of the hidden file features if that helps.
2) Do we know if there are any logs that can be pulled to help verify this?
3) Is it a specific card? (I've heard SanDisk 32gb, but also have heard non-Samsung SD will fail)
Looking to get this resolved ASAP. This card was purchased directly from AT&T when the phone was purchased. I am just looking for some confirmation that if I have to buy another card, I'm not going to gamble if that's going to have the problem as well.
Thanks! If I forgot anything please ask!
Edit: Per the thread, this is a Class 4 card. Also the phone was not moving when it was writing data. I've been couch-ridden all day and unlocked it. I don't believe the phone was in deep-sleep mode as I had received a text not long before I began noticing these messages.
same problem
i have the same problem and guess what ?
the phone is acting like the ***** it stays ok for 3 weeks while that time i download to many stuff to my ext card 32g Elixir Memory after that it crach and give me notification that sd card is damaged and i have to reformat it sucks
by the ****in way this's the fifth time it crash i changed the memory to sony and same and changed to Kodak and the same
so abso****inlotley its the S3 for me soon its going to trash
polish_pat said:
i also have a class 10 64gb, some guy on the forum posted this problem too, he said that by formating the card with a PC and then formating it with the format utility in the phone settings has solved his problem. If not, might be a slot problem like slider mentionned
Click to expand...
Click to collapse
This works! It fixed the issue I was having with my SanDisk 64GB.
So, I have a 64gb class 10 card from Patriot in here, which I formatted from the phone when I first got it. Last week, the device kept telling me there was an issue with the card and that it needed to be formatted. Despite rebooting, remounting and checking the contacts, the only thing that seemed to work was to pull the battery.
Today, I had the same issue and went through the same motions. Only now, the phone doesn't seem to think the card is even there. I checked the log in recovery and found multiple lines saying it failed to mount.
I'm not currently able to test the card in another device, or another card in the slot. But until I am in a couple of hours does anyone here have a suggestion?
Going to have to do some research on that...
Hssarth said:
So, I have a 64gb class 10 card from Patriot in here, which I formatted from the phone when I first got it. Last week, the device kept telling me there was an issue with the card and that it needed to be formatted. Despite rebooting, remounting and checking the contacts, the only thing that seemed to work was to pull the battery.
Today, I had the same issue and went through the same motions. Only now, the phone doesn't seem to think the card is even there. I checked the log in recovery and found multiple lines saying it failed to mount.
I'm not currently able to test the card in another device, or another card in the slot. But until I am in a couple of hours does anyone here have a suggestion?
Click to expand...
Click to collapse
I've read that even the S3 was finicky with different microSD card brands, and it seems to continue in the S4. You may have to try a Samsung brand card or I suggest search around to see which brands people have had the best luck with and go with that. Until then check if your card is ok with a reader or another phone and then if you have to, use the lifetime warranty or exchange at store. I've been using a Lexar brand (also Class 10) for well over two weeks now in my S4 with zero issues, but a couple of weeks is no test.
Hssarth said:
So, I have a 64gb class 10 card from Patriot in here, which I formatted from the phone when I first got it. Last week, the device kept telling me there was an issue with the card and that it needed to be formatted. Despite rebooting, remounting and checking the contacts, the only thing that seemed to work was to pull the battery.
Today, I had the same issue and went through the same motions. Only now, the phone doesn't seem to think the card is even there. I checked the log in recovery and found multiple lines saying it failed to mount.
I'm not currently able to test the card in another device, or another card in the slot. But until I am in a couple of hours does anyone here have a suggestion?
Click to expand...
Click to collapse
You could try to repair it with a Windows PC. I had a similar issue and the following fixed it for me.
Open a cmd prompt and type
chkdsk /X /F E:
Where E was the drive letter of my SD card when mounted using a card reader. You will need to put the appropriate drive letter there.
If this helps thank "mr_deimos" at http://forum.xda-developers.com/showthread.php?t=367912 That is where I found this info.
I had the problem with the s3 and s4 . I even had to call sandisk and replace it . But at the end it kept doing the same thing . So what I did was put it in my computer and did a full format it toke about two to three to format it but it finally worked. I called samsung I mean I tryed everything. So I talk to a I.t. guy and told me to do that and it work but keep in mind my card was a sandisk 64gb class 10.Hope that help.
O.Nice
How are you formatting the sd?
ex-fat or fat32?
S4 another SD destroyer? Damaged SD Card
In my S4, the SD card has been reported as damaged (while the phone was just sitting there) on two different cards - this has now happened twice with my S4, at not once on any other phone I have ever had. So I deem this to be statistically remote ! Has anyone had this problem? I guess I will take it to be serviced but I don't even know if there is such a device failure that can zap an SD card?
Ken
I had the same problem. It was fixed when I started using the adam kernel
Verstuurd van mijn GT-I9505 met Tapatalk
kenwchan said:
In my S4, the SD card has been reported as damaged (while the phone was just sitting there) on two different cards - this has now happened twice with my S4, at not once on any other phone I have ever had. So I deem this to be statistically remote ! Has anyone had this problem? I guess I will take it to be serviced but I don't even know if there is such a device failure that can zap an SD card?
Ken
Click to expand...
Click to collapse
Is the card really physically damaged or does a format or chkdsk /f solve the problem?
Verstuurd van mijn GT-P5100 met Tapatalk
What brand of microSD are you using?
I have the same problem....
here's what happened to me (from another thread on XDA).....
Unfortunately, i'm in the same boat as many of you here.
i thought is was a cheap SD card i had bought (cus i forgot what brand was in my phone), but when i checked it was a samsung.
i had a 32gb samsung card in my S3 from around Christmas last year, worked fine. the odd picture or song may have got corrupted, nothing really noticeable.
about a month ago i switched from the S3 to S4, and simply took the card out of the S3 (by unmounting it first) then putting it in the S4.
About a week after putting the card into the S4, i noticed about 30% of my pictures (i have about 1600 pics) and maybe only 5% of my songs had become corrupted.
Then i noticed when i plugged my s4 into my computer s would randomly stop recognizing the card was there. Finally one time when my computer recognized the card, i quickly transferred all the data off.
i tried formatting the card in the phone, but even when it said it was complete, the data was still there. So i tried formatting it with my computer - then i kept getting errors saying the format failed. I went back and forth trying to format it in the phone, or in the computer (and i tried a LOT of the formatting programs recommended on this site) and nothing worked, until the card i believe is dead.
ok no biggie, my files are all safe on my computer
this week i picked up another samsung 32gb phone and put it in the s4, and transferred my files over (i scanned all my files for viruses first and went thru and looked at all the pics to make sure they werent corrupt)
2 days after putting this NEW sd card into the S4, i noticed a lot of pictures had become corrupted. then i got the "damaged SD card. try formatting" msg on my phone.
i went thru the process of formatting (using the most recommended programs to format) and it never worked. Every program would halt saying there was an error. I tried formatting in the phone - didnt work. until once again, i think this NEW card is now dead.
thats 2 sd cards in about 3 weeks, and they we're NOT a garbage no name card.
now i'm hesitant to even install ANY card into my phone; which sucks, cus i dont want to save 5gb of data onto the internal memory itself...
if i choose to insert a new card, should i format it in the computer first, or phone? i'm pretty sure there's no special technique other than dont pull the card out while its being accessed...but i cant understand how these cards keep getting ruined...
I had a patriot brand 16gb micro-sd i was copying mp3`s to my S3 and the phone froze and i had to pull the battery, i removed the micro-sd and it was totally dead! i had to get an replacement from Amazon, so micro-sd`s do suddenly die.
I now only ever buy Samsung flash memory cards, and have had no bother at all.
John.
I bought a generic 64GB sd card off ebay. Card worked in my phone till i tried to transfer files to it then all of a sudden after reboot it shows "Blank SD Card SD card is blank or has unsupported files" The funny thing is this card read in any other phone my wifes s3 my mothers LG and even my co workers S4 (granted shes on ATT) It does not matter how many times i take it out and put it back in I still get the blank SD. I put it in a card reader and all the files are there. I have formated it to ext4 fat32 and it came fatext and once in a while if i format it it shows up in phone again till i try to put files on it and back to blank sd. I can read and write files to it no problem in another phone and sd card reader. plug and unplug it all day and it still loads up. Except on my phone. Im thinking i have a defect on my new phone. Anyone else have this problem? I even updated to the MF9 to see if this was a bug maybe they fixed. But i think its the phone when i was rooted with TWRP even twrp would freeze if i had the card plugged in till i ejected it. Oh yea cant even format it in the phone it has the option but does not work either. Some times it just keeps telling me its safe to remove card no matter how many times I hit mount.
These are the sort of things generic cards do. Your best solution is to get an authentic sd card. Be it big name brand or small.
I had this issue on my first sgs4, it also had some issue where it wasn't reading the battery properly (always at 100%). The first 32 GB card did this,read it fine at first then the sd went and did the issue you're having. Returned the phone and the same thing happened on the new phone. The card was some off brand (pny I think). Picked up a 64GB SanDisk has been working so far, but I saw this error come up fora moment but it quickly remounted.
Kind of scared it would happen again (my alarm clock will fail if the sd card dismounted). So I had to go get an old fashioned alarm clock for the first time in7 years.