Database Users

[OTA] 5.0.2 XT1032 Retail US

https://yadi.sk/d/v93-GFXngmcbq

Hi ,
Can i restore stock US retail 4.4.4 and update this OTA.
thanks

eugineprakash said:
Hi ,
Can i restore stock US retail 4.4.4 and update this OTA.
thanks
Click to expand...
Click to collapse
Yes thats how it usually works!

Are there any issues with upgrade?
AgentChaos said:
Yes thats how it usually works!
Click to expand...
Click to collapse
Are there any issues with upgrade?bcos iam currently in cm12.1 my bootloader version 41.19
I am planing to restore 4.4.4 us retail without downgrade my bootloader after that i am going upgrade from OTA in above thread.
Are there any issues with upgrade?Please guide me if i wrong.
Thanks,

eugineprakash said:
Are there any issues with upgrade?bcos iam currently in cm12.1 my bootloader version 41.19
I am planing to restore 4.4.4 us retail without downgrade my bootloader after that i am going upgrade from OTA in above thread.
Are there any issues with upgrade?Please guide me if i wrong.
Thanks,
Click to expand...
Click to collapse
I have been unable to install the update. Was with custom recovery and root and tried to install it and failed. Did factory reset, install stock recovery, download again the OTA from phone an try to install it and did not work.
Used the guide to go back to the stock firmware (though I already had it)
Try to install it using stock recovery, threw and error. (books.apk blabla).
Don't know what problems could yo be facing but man, this has been tough.
EDIT:
Just figured it out! The problem was exactly that I was already using the stock ROM and deleted some system APKs.
After trying going back to the really stock one once again (first I did not flash system images) it is installing correctly!
Btw this is my mirror for those who prefer using MEGA servers.
https://mega.co.nz/#!qJIE0SAY!u5-ezdk4o9OWfEKWVAJtW1KKQrV82NhiG1-myqlwOJ4

working confirm Thanks
Joandvg6 said:
I have been unable to install the update. Was with custom recovery and root and tried to install it and failed. Did factory reset, install stock recovery, download again the OTA from phone an try to install it and did not work.
Used the guide to go back to the stock firmware (though I already had it)
Try to install it using stock recovery, threw and error. (books.apk blabla).
Don't know what problems could yo be facing but man, this has been tough.
EDIT:
Just figured it out! The problem was exactly that I was already using the stock ROM and deleted some system APKs.
After trying going back to the really stock one once again (first I did not flash system images) it is installing correctly!
Btw this is my mirror for those who prefer using MEGA servers.
http s:/ / mega . co . nz/ #!qJIE0SAY!u5-ezdk4o9OWfEKWVAJtW1KKQrV82NhiG1-myqlwOJ4
Click to expand...
Click to collapse
working confirm Thanks

Where can I get the stock 4.4 so I can upgrade? I need stock recovery too.

I have problems to update too. XT1032, Retail US. As a first information, I have KK 4.4.4
I managed to download the update from my mobile (zipfile Blur_Version.210.12.61.falcon_umts.Retail.en.US, I already transferred to my PC thanks to Root Explorer), but when I go to "install now" and reboot, trying to install from zip file, pops a message from my recovery (PhilzTouch) Error Status 7. My phone is rooted by SU v2.46
So, what are the exactly step-by-step guide. I will appreciate that. Greetings from Chile

tifossi88 said:
I have problems to update too. XT1032, Retail US. As a first information, I have KK 4.4.4
I managed to download the update from my mobile (zipfile Blur_Version.210.12.61.falcon_umts.Retail.en.US, I already transferred to my PC thanks to Root Explorer), but when I go to "install now" and reboot, trying to install from zip file, pops a message from my recovery (PhilzTouch) Error Status 7. My phone is rooted by SU v2.46
So, what are the exactly step-by-step guide. I will appreciate that. Greetings from Chile
Click to expand...
Click to collapse
Change your recovery por el Stock Recovery for Kitkat 4.4.4

newellj79 said:
Where can I get the stock 4.4 so I can upgrade? I need stock recovery too.
Click to expand...
Click to collapse
This is the 4.4.4 Retail US (Last Build released)
https://mega.co.nz/#!ZIxQGJSJ!dnHim2zF3vDIenrvw24NeTDAeneA8m5BEidoD6hz4_k
That's the one I flashed following the guide to flash stock firmware in this forum and then updated with the OTA I posted before (I suppose the one of the topic is the same)

Finally, it's out!

kykemejia said:
Change your recovery por el Stock Recovery for Kitkat 4.4.4
Click to expand...
Click to collapse
Followed your steps:
- Flashed my phone (XT1032) with Retail US 4.4.4 Stock (RETAIL_XT1032_4.4.4_KXB21.14-L1.61_cid9_CFC.xml) using CMD, fastboot, typing list of files, etc.
- Updated some Motorola apps. Noticed Super SU is already included and installed by default, no way to uninstall it.
- Downloaded to my computer the OTA file (Blur_Version.210.12.61.falcon_umts.Retail.en.US), then moved OTA file to SD Card
- Turn off mobile
. Reboot in stock recovery, with the robot and the exclamation sign.
- Try to apply update from SD card with the file previously loaded on it (Blur_Version.210.12.61.falcon_umts.Retail.en.US)
- At verifying update package, update stops popping a message. The message in yellow is:
Package expects build fingerprint of motorola/falcon_retuglb/falcon_umts:4.4.4/KXB21.14-L1.61/62:user/release-keys or motorola/falcon_retuglb/falcon_umts:5.0.2/LXB22.99-36/35: user/release-keys; this device has motorola/falcon_retuglb/falcon_umts:4.4.2/KXB
Installation aborted.
Click to expand...
Click to collapse
What should I do in that case? Feel free to answer me in spanish for PM.

Is this any different from the February Canada release?

tifossi88 said:
Followed your steps:
- Flashed my phone (XT1032) with Retail US 4.4.4 Stock (RETAIL_XT1032_4.4.4_KXB21.14-L1.61_cid9_CFC.xml) using CMD, fastboot, typing list of files, etc.
- Updated some Motorola apps. Noticed Super SU is already included and installed by default, no way to uninstall it.
- Downloaded to my computer the OTA file (Blur_Version.210.12.61.falcon_umts.Retail.en.US), then moved OTA file to SD Card
- Turn off mobile
. Reboot in stock recovery, with the robot and the exclamation sign.
- Try to apply update from SD card with the file previously loaded on it (Blur_Version.210.12.61.falcon_umts.Retail.en.US)
- At verifying update package, update stops popping a message. The message in yellow is:
What should I do in that case? Feel free to answer me in spanish for PM.
Click to expand...
Click to collapse
In the SU menu you can find a way to delete the root, but I don't think that is causing the error.
Can you please tell me the version of recovery your phone have? You may have installed a kit kat 4.4.2 recovery or one with a different build number and that's causing the error.
IKXB21.14-L1.61
In the recovery menu, you should see the .61. I got the same problem as you and was using .32.
Did full factory reset, and installed stock again (w/o updating anything at all), when I checked the recovery, it was .61 and it updated perfectly.
In case you are really sure you got the actual last kitkat update firmware, you can try to extract the recovery.img and flash it using moto tool,
(rename it to StockKitkatrecovery.img and replace the one it brings with this one)

Joandvg6 said:
In the SU menu you can find a way to delete the root, but I don't think that is causing the error.
Can you please tell me the version of recovery your phone have? You may have installed a kit kat 4.4.2 recovery or one with a different build number and that's causing the error.
IKXB21.14-L1.61
In the recovery menu, you should see the .61. I got the same problem as you and was using .32.
Did full factory reset, and installed stock again (w/o updating anything at all), when I checked the recovery, it was .61 and it updated perfectly.
In case you are really sure you got the actual last kitkat update firmware, you can try to extract the recovery.img and flash it using moto tool,
(rename it to StockKitkatrecovery.img and replace the one it brings with this one)
Click to expand...
Click to collapse
I solved my problem by myself, thanks anyway. The issue for me, was updating some apps once in 4.4.4. You should not to do it.
Explanation for dummies, as me, in order to get Lollipop 5.0.2:
1) Flash your phone (XT1032) with Retail US 4.4.4 Stock (RETAIL_XT1032_4.4.4_KXB21.14-L1.61_cid9_CFC.xml), as it follows:
A) Extract the Retail US 444. Stock zip file (475 MB)
B) Download this file too: (1,5 MB) https://www.dropbox.com/s/nlbrn71wfqyup4u/mfastboot-v2.zip?dl=0 , and unzip it inside the same folder as you extracted Retail US Stock zip file. All files together in the same path.
C) Put your phone on fastboot (turn off, and then press Vol-and Power 3 secs, and release both buttons). Connect your phone to USB port.
D) Inside the folder containing all all these files, press **** + right click and choose "open file command", and a CMD window will open.
E) Once in CMD window, execute one by one:
mfastboot flash boot boot.img
mfastboot flash recovery recovery.img
mfastboot flash system system.img_sparsechunk.0
mfastboot flash system system.img_sparsechunk.1
mfastboot flash system system.img_sparsechunk.2
mfastboot flash modem NON-HLOS.bin
mfastboot erase modemst1
mfastboot erase modemst2
mfastboot flash fsg fsg.mbn
mfastboot erase cache
mfastboot erase userdata
mfastboot reboot
F) After reboot, unplug phone from USB port.
G) Done, you have now Stock Retail US 4.4.4 installed on your phone, Turn it on and set all things in order to go to home screen. ​
2)Once in the main screen , don't update your apps, no matter if they are even from Google or Motorola, don't do it
3) Download to your PC the OTA file (372 MB) Blur_Version.210.12.61.falcon_umts.Retail.en.US
4) Connect again your phone to USB port , and move OTA file to your phone SD Card
5) Once done previous step, go to Stock Recovery Mode. It is:
A)Turn Off your phone
B) Press Power and Vol- for 3 secs, then release
C) Select with vol- recovery option, and confirm it with vol+ button
D) Android Robot with exclamation sign will show up on the screen
E) Press vol+ and vol- for 5 secs, then press power once and release all the 3 buttons at the same time
F) Recovery Stock will appear you now.​
6) Apply update from SD card with the file previously loaded on it (Blur_Version.210.12.61.falcon_umts.Retail.en.US). Select OTA file on "apply update from zip file".
7) Process will take up to 10-15 minutes aproximately. Voilá, you will have Lollipop 5.0.2 on your RetailUS mobile.
Hope it will be useful for dummies, like me. Thanks.
Greetings from Chile.

Perfect
I had same issue and after all these steps my phone updated perfectly.
Many thanks.:good:

Really great help. Many thanks :victory:

Can anyone give me the link of IKXB21.14-L1.61 recovery?
Anyways, I downloaded and now uploading only the IKXB21.14-L1.61 recovery.
Link of IKXB21.14-L1.61 Recovery

eugineprakash said:
Are there any issues with upgrade?bcos iam currently in cm12.1 my bootloader version 41.19
I am planing to restore 4.4.4 us retail without downgrade my bootloader after that i am going upgrade from OTA in above thread.
Are there any issues with upgrade?Please guide me if i wrong.
Thanks,
Click to expand...
Click to collapse
You cannot downgrade the 41.19 bootloader to the 41.13. If you try to do that you WILL hardbrick your phone. However you can downgrade from Lollipop to Kitkat 4.4.4 (I know because I am on the 41.19 bootloader and was on cm 12.1 but restored to 4.4.4 successfully).
You have to flash the firmware for your phone except for the gpt.bin and motoboot.img. Flash all the other files in the firmware for your phone without those two and you should be fine.
xt1028 Moto G

I'll never flash stuffs with Motorola recovery! Today I did a factory reset with the stock recovery and damn! it deleted all my files in the internal SD! IT would have never happened if I would have factory reset with TWRP!
I'll wait for lost101's zip!

axon 7 A2017G cant update to any version

Been a while this has happened. After the service centre updated my A2017G model from B07 to B02 upon my request, I am unable to update thru both settings and recovery mode with the downloaded update package. B05, B06, B08, B10 all I tried but failed. Manage to take a photo using my previous phone, here's the error:

Incorrect model name error?

nigelnkj said:
Been a while this has happened. After the service centre updated my A2017G model from B07 to B02 upon my request, I am unable to update thru both settings and recovery mode with the downloaded update package. B05, B06, B08, B10 all I tried but failed. Manage to take a photo using my previous phone, here's the error:
Click to expand...
Click to collapse
Try to update from SD CARD. Sideload always failed for me.
Edit. Use this update.zip
http://www.ztedevice.com/support/detail?id=9824F5AD299B49D8A2EE4227CFB0DB8A

julk13 said:
Try to update from SD CARD. Sideload always failed for me.
Edit. Use this update.zip
http://www.ztedevice.com/support/detail?id=9824F5AD299B49D8A2EE4227CFB0DB8A
Click to expand...
Click to collapse
Apply update from SD card right? That's what I selected, then selected "update.zip". At 25 percent it gives me the sideload error

nigelnkj said:
Apply update from SD card right? That's what I selected, then selected "update.zip". At 25 percent it gives me the sideload error
Click to expand...
Click to collapse
Mh. Which pakage did you use ?

julk13 said:
Mh. Which pakage did you use ?
Click to expand...
Click to collapse
B05

Are you unlocked bootloader ?
Try using the packages from DrakenFx with twrp.

Maybe install aida64 and confirm model number is p996a04? Others are reporting this issue here though :
https://forum.xda-developers.com/showpost.php?p=70734522&postcount=69

I don't use custom ROM, unlocked OEM unlocking for the reason of updating through recovery

Ahem, maybe another idea : did you turn on OEM unlock before flashing? (Nothing related to BL or anything complicated, just a toggle).

RedWave31 said:
Ahem, maybe another idea : did you turn on OEM unlock before flashing? (Nothing related to BL or anything complicated, just a toggle).
Click to expand...
Click to collapse
Yes it's turned on. Or else it wouldn't even begin the update process let alone abort it

julk13 said:
Try to update from SD CARD. Sideload always failed for me.
Edit. Use this update.zip
http://www.ztedevice.com/support/detail?id=9824F5AD299B49D8A2EE4227CFB0DB8A
Click to expand...
Click to collapse
I tried that update package, gave me the same error code as the first one
I feel like I forgot to turn on something.
OEM unlocking is turned on, is there something else I forgot?

Update the Phone
nigelnkj said:
Been a while this has happened. After the service centre updated my A2017G model from B07 to B02 upon my request, I am unable to update thru both settings and recovery mode with the downloaded update package. B05, B06, B08, B10 all I tried but failed. Manage to take a photo using my previous phone, here's the error:
Click to expand...
Click to collapse
Hello
I think the first Step ist in menue Factory reset and reset Cache. when you do this tick oem unlock and usb debugging.
next step minimal adb command window adb reboot bootloader . Next in command Window : fastboot flash recovery recovery.img from your Update.zip .
shut down the Phone. Start phone with push Volume up and Power the same Time. In recovery tick update from SD Card.
Wait after doing this ! When OK tick factory reset in recovery and start the Phone.

Any Luck!
I am facing the same problem and all my attempts to change A2017G into either A2017 or A2017U failed! Can someone help us here?
Regards,
Nawaf

tester2017 said:
Hello
I think the first Step ist in menue Factory reset and reset Cache. when you do this tick oem unlock and usb debugging.
next step minimal adb command window adb reboot bootloader . Next in command Window : fastboot flash recovery recovery.img from your Update.zip .
shut down the Phone. Start phone with push Volume up and Power the same Time. In recovery tick update from SD Card.
Wait after doing this ! When OK tick factory reset in recovery and start the Phone.
Click to expand...
Click to collapse
Can explain carefully? I don't really get it. I don't want to use custom ROM.

hajjinm said:
I am facing the same problem and all my attempts to change A2017G into either A2017 or A2017U failed! Can someone help us here?
Regards,
Nawaf
Click to expand...
Click to collapse
Not recommended to update from the global model to the us model.

nigelnkj said:
Been a while this has happened. After the service centre updated my A2017G model from B07 to B02 upon my request, I am unable to update thru both settings and recovery mode with the downloaded update package. B05, B06, B08, B10 all I tried but failed. Manage to take a photo using my previous phone, here's the error:
Click to expand...
Click to collapse
Hi,
i had recently the very same issue on a A2017G with B03:
Updating via "update" in settings -> after the countdown "Preparing for update" nothing did happen - not even a reboot.
Update via update.zip in recovery mode - (did not matter if it was a partial or a full update) did not work. (I got the same error about that sideload thing in your screenshot)
I got it to work with:
Recovery mode, FULL update.zip ~2.5gb on a SD Card and before launching the update did a wipe cache partition AND wipe data partion.
Yes its sad because you have to backup all your things but its working
Good Luck!
Regards sonypsx

sonypsx said:
Hi,
i had recently the very same issue on a A2017G with B03:
Updating via "update" in settings -> after the countdown "Preparing for update" nothing did happen - not even a reboot.
Update via update.zip in recovery mode - (did not matter if it was a partial or a full update) did not work. (I got the same error about that sideload thing in your screenshot)
I got it to work with:
Recovery mode, FULL update.zip ~2.5gb on a SD Card and before launching the update did a wipe cache partition AND wipe data partion.
Yes its sad because you have to backup all your things but its working
Good Luck!
Regards sonypsx
Click to expand...
Click to collapse
I see
What do you mean by "FULL update.zip"?
Just the update.zip or something else?

nigelnkj said:
I see
What do you mean by "FULL update.zip"?
Just the update.zip or something else?
Click to expand...
Click to collapse
Full update means a full rom image - it would be about 2.4GB big!
OTA are mostly incremental updates which are about 250MB to 400MB big.
the latest B10 Update for A2017G can be found here:
https://forum.xda-developers.com/axon-7/how-to/a2017g-b10-update-released-t3544660 Credits to Mr. rikin93!
But please check TWICE if you havge the A2017G
Good luck
sonypsx

sonypsx said:
Full update means a full rom image - it would be about 2.4GB big!
OTA are mostly incremental updates which are about 250MB to 400MB big.
the latest B10 Update for A2017G can be found here:
https://forum.xda-developers.com/axon-7/how-to/a2017g-b10-update-released-t3544660 Credits to Mr. rikin93!
But please check TWICE if you havge the A2017G
Good luck
sonypsx
Click to expand...
Click to collapse
Ok thanks
I'm sure it's the global model I have

(ALE-L21) Installed firmware B564, still on Lollipop 5.0

Hi,
I have a problem and hope you can help me. I did quite a bit of rooting and installing custom roms on other devices but this was my first try on a Huawei.
I wanted to install a custom rom. The phone was on Lollipop 5.0 (can't remember what firmware it was on). I installed TWRP, did a backup, looked up a rom online and got stuck on boot. So I restored my backup, did some more research and found out that it is possible to upgrade to Marshmallow with an official system update manually.
I then checked what firmware it was running: balongV100R001C50b311. I looked online for the stock recovery for that version, flashed it, then flashed a vendor upgrade to get away from the balong-version (was recommended in another forum in order to be able to upgrade to MM).
So now: I'm on Firmware version ALE-L21C432B564. The thing is, I'm still on Lollipop 5.0. As I understand it, B564 is a MM firmware. I flashed the recovery of B564 for manual updates (via Huawei update extractor), but I still can't do a local update (via dload) to B565 or B574. I tried to manually install the update to B564 again, hoping it would upgrade my Android version to MM, but no luck. It just gives me the error: 'Software install failed!'.
I couldn't find anything online about being on B564 and still running Lollipop. I hope some of you can help.
Thanks in advance

tostre said:
Hi,
I have a problem and hope you can help me. I did quite a bit of rooting and installing custom roms on other devices but this was my first try on a Huawei.
I wanted to install a custom rom. The phone was on Lollipop 5.0 (can't remember what firmware it was on). I installed TWRP, did a backup, looked up a rom online and got stuck on boot. So I restored my backup, did some more research and found out that it is possible to upgrade to Marshmallow with an official system update manually.
I then checked what firmware it was running: balongV100R001C50b311. I looked online for the stock recovery for that version, flashed it, then flashed a vendor upgrade to get away from the balong-version (was recommended in another forum in order to be able to upgrade to MM).
So now: I'm on Firmware version ALE-L21C432B564. The thing is, I'm still on Lollipop 5.0. As I understand it, B564 is a MM firmware. I flashed the recovery of B564 for manual updates (via Huawei update extractor), but I still can't do a local update (via dload) to B565 or B574. I tried to manually install the update to B564 again, hoping it would upgrade my Android version to MM, but no luck. It just gives me the error: 'Software install failed!'.
I couldn't find anything online about being on B564 and still running Lollipop. I hope some of you can help.
Thanks in advance
Click to expand...
Click to collapse
Why you don't just update it from the system updates, you know?
I have EMUI 3.1 too but I received an MM update right when I flashed it

XTutorials said:
Why you don't just update it from the system updates, you know?
I have EMUI 3.1 too but I received an MM update right when I flashed it
Click to expand...
Click to collapse
You mean Settings->Updater->Check for Updates? It tells me there are no updates. It did so even before I started fiddling with it

tostre said:
You mean Settings->Updater->Check for Updates? It tells me there are no updates. It did so even before I started fiddling with it
Click to expand...
Click to collapse
Reset on factory settings, maybe you it will find it? In what region you are?

XTutorials said:
Reset on factory settings, maybe you it will find it? In what region you are?
Click to expand...
Click to collapse
Factory reset doesn't change anything, unfortunately. Still on B564, Lollipop. The region is Europe.
One more thing that could be helpful: The device is unrooted

tostre said:
Factory reset doesn't change anything, unfortunately. Still on B564, Lollipop. The region is Europe.
One more thing that could be helpful: The device is unrooted
Click to expand...
Click to collapse
But you have TWRP. Download B596 update.zip (you will find a thread in "general" section), then restart to TWRP, go to wipe~advanced wipe~ tick Data, system, dalvik/art cache and cache (Be sure to have backup!) and click wipe. Then flash B596 update.zip that you have downloaded

XTutorials said:
But you have TWRP. Download B596 update.zip (you will find a thread in "general" section), then restart to TWRP, go to wipe~advanced wipe~ tick Data, system, dalvik/art cache and cache (Be sure to have backup!) and click wipe. Then flash B596 update.zip that you have downloaded
Click to expand...
Click to collapse
Hm, I read somewhere that flashing an update only works with the stock recovery. But I'll give it a try, thanks

XTutorials said:
But you have TWRP. Download B596 update.zip (you will find a thread in "general" section), then restart to TWRP, go to wipe~advanced wipe~ tick Data, system, dalvik/art cache and cache (Be sure to have backup!) and click wipe. Then flash B596 update.zip that you have downloaded
Click to expand...
Click to collapse
Well, I flashed it via TWRP. Even though it aborted at "Writing radio" or something like this and gave me an unknown error, it seems to have worked.
I'm now on B596, Android 6.0. This device is killing me Thank you very much for your help

tostre said:
Well, I flashed it via TWRP. Even though it aborted at "Writing radio" or something like this and gave me an unknown error, it seems to have worked.
I'm now on B596, Android 6.0. This device is killing me Thank you very much for your help
Click to expand...
Click to collapse
My pleasure

4.5.1 Update with Root and Recovery

Trying to update the 4.5.1 and it seemed to have gone fine until it automatically reboots into TWRP recovery. Upon rebooting into system, it states the update failed. With TWRP having all those jumbled folder names right now (has this been fixed yet?) it's hard to see if the update downloaded somewhere to internal storage, and further if it could be flashed even if I found it. Is updating with an OTA like this possible? I know on basically all other phone it is not. Has anyone gotten the update to work while being unlocked, rooted, with TWRP? Thanks.

xgerryx said:
Trying to update the 4.5.1 and it seemed to have gone fine until it automatically reboots into TWRP recovery. Upon rebooting into system, it states the update failed. With TWRP having all those jumbled folder names right now (has this been fixed yet?) it's hard to see if the update downloaded somewhere to internal storage, and further if it could be flashed even if I found it. Is updating with an OTA like this possible? I know on basically all other phone it is not. Has anyone gotten the update to work while being unlocked, rooted, with TWRP? Thanks.
Click to expand...
Click to collapse
Generally you need to reflash the previous Full ROM with TWRP and then flash the OTA on top for it to work as the system must be unmodified. Alternatively, you can just flash the latest Full ROM. Currently those are not available, but that's generally how it works.

If u have installed twrp before updating the stock rom, I guess we have to wait for full rom of latest update 4.5.1 which can be flashed via twrp.
P.s. FLASHING the dwnloaded update via twrp will gives u error.. So have to wait for full rom. ?

Failed to Update (OTA, SD-Card ant ADB)

Hello,
i bought my Axon this week from Amazon Warehouse.
My problem is, that im not able to update my ROM.
I tried OTA, Install over Recovery (SD-Card), Install over Recovery (ADB Sideload).
All methods failed..
OTA is downloading the update, rebooting and than crashing. Hard to tell why, because i dont see any error logs. Just the information "Update Failed".
Next method i tried was to install over SD-Card. I downloaded the Update from ZTE, moved to my SD and tried to update. But my Smartphone always tells me "Couldn't mount /sdcard".. I tried to Format it with extFAT and FAT32 but both failed.
The last method I tried was using the ADB Sideload. I tried it with the update file, and also with the STOCK-Rom from this site: https://forum.xda-developers.com/axon-7/how-to/download-center-factory-images-ota-t3606547. But also i get an error message.. ADB tellst me "Total xfer 0.00x"...
Have i bougth a bricked Axon? Can I update somehow to the new version?
I have the option to send it back to Amazon, but it was 100€ cheaper, so i would love to fix the problem.
Kind regards,
t4ggno

Recovery stock and SD card seem to be the most reliable method.
Did you check the md5 of the zip? Also update.zip to put on root of the SD card should be the final zip, not the zip that contains another zip.
Also when booting in Android, I assume your SD is recognized, isn't it?
If so, instead of going to recovery then update from SD card, you can try to update from inside Android, from Phone settings, then Update item.
The phone should indicate the current version and the version to be updated to. Then follow the phone indication to update.

Nope, i dont checked MD5. But shouldn't be the problen. I tried many different update files, always same error.
Yes, after booting the SD card is connected and i could use it. Just the recovery mode cant mount the card.
Also the updater recognize my update. But he just boot in the recovery mode and try to update -> Same error: "couldn't mount /sdcard"
Edit 1:
But i can check the MD5 files if necessary. I just need the "correct" MD5 value to compare.

Just a guess:
Is your micro SD card size greater than or equal to 128 GB? Some version has this bug, size less than or equal to 64 GB should work better. To try if this is the case.

t4ggno said:
Hello,
i bought my Axon this week from Amazon Warehouse.
My problem is, that im not able to update my ROM.
I tried OTA, Install over Recovery (SD-Card), Install over Recovery (ADB Sideload).
All methods failed..
OTA is downloading the update, rebooting and than crashing. Hard to tell why, because i dont see any error logs. Just the information "Update Failed".
Next method i tried was to install over SD-Card. I downloaded the Update from ZTE, moved to my SD and tried to update. But my Smartphone always tells me "Couldn't mount /sdcard".. I tried to Format it with extFAT and FAT32 but both failed.
The last method I tried was using the ADB Sideload. I tried it with the update file, and also with the STOCK-Rom from this site: https://forum.xda-developers.com/axon-7/how-to/download-center-factory-images-ota-t3606547. But also i get an error message.. ADB tellst me "Total xfer 0.00x"...
Have i bougth a bricked Axon? Can I update somehow to the new version?
I have the option to send it back to Amazon, but it was 100€ cheaper, so i would love to fix the problem.
Kind regards,
t4ggno
Click to expand...
Click to collapse
Why are you using an SD card though? Put it in the root of the internal storage and it will surely pop up, then try again from Updates, not the recovery (and get the SD off the phone to avoid the phone from detecting the zip there)
Otherwise root and get TWRP and flash Tron1's stuff
---------- Post added at 11:30 PM ---------- Previous post was at 11:29 PM ----------
t4ggno said:
Hello,
i bought my Axon this week from Amazon Warehouse.
My problem is, that im not able to update my ROM.
I tried OTA, Install over Recovery (SD-Card), Install over Recovery (ADB Sideload).
All methods failed..
OTA is downloading the update, rebooting and than crashing. Hard to tell why, because i dont see any error logs. Just the information "Update Failed".
Next method i tried was to install over SD-Card. I downloaded the Update from ZTE, moved to my SD and tried to update. But my Smartphone always tells me "Couldn't mount /sdcard".. I tried to Format it with extFAT and FAT32 but both failed.
The last method I tried was using the ADB Sideload. I tried it with the update file, and also with the STOCK-Rom from this site: https://forum.xda-developers.com/axon-7/how-to/download-center-factory-images-ota-t3606547. But also i get an error message.. ADB tellst me "Total xfer 0.00x"...
Have i bougth a bricked Axon? Can I update somehow to the new version?
I have the option to send it back to Amazon, but it was 100€ cheaper, so i would love to fix the problem.
Kind regards,
t4ggno
Click to expand...
Click to collapse
Also, bricked means totally unusable, so no it isn't bricked lol

dnlilas said:
Just a guess:
Is your micro SD card size greater than or equal to 128 GB? Some version has this bug, size less than or equal to 64 GB should work better. To try if this is the case.
Click to expand...
Click to collapse
Its a 64 GB card Should i try a <= 32 GB card? Could be I have some lying around. Just to be sure its not a special case.
I will test it tomorrow if i found one

Choose an username... said:
Why are you using an SD card though? Put it in the root of the internal storage and it will surely pop up, then try again from Updates, not the recovery (and get the SD off the phone to avoid the phone from detecting the zip there)
Otherwise root and get TWRP and flash Tron1's stuff
---------- Post added at 11:30 PM ---------- Previous post was at 11:29 PM ----------
Also, bricked means totally unusable, so no it isn't bricked lol
Click to expand...
Click to collapse
Hm, last time it only recognize the update file on my SD card. I will try it tomorrow again and will post the result.
TWRP isnt a option, because i dont want to lose my warranty. Also i read that TWRP can be incompatible with Stock-ROM?!

t4ggno said:
Hm, last time it only recognize the update file on my SD card. I will try it tomorrow again and will post the result.
TWRP isnt a option, because i dont want to lose my warranty. Also i read that TWRP can be incompatible with Stock-ROM?!
Click to expand...
Click to collapse
I don't know where you read that, but the closest answer that I can give you is: if you don't install SuperSU, Magisk, or the dm-verity patch, TWRP will get replaced with the stock recovery and you'll have to flash it again (~2 minutes anyways). But it is in no way incompatible. Also you can relock and stuff, but yeah better keep the warranty at least until you're sure that your phone is good.
You unpacked the zip that you downloaded right? to get the update.zip inside? Or did you download it from raysteff's thread? It should work anyways
Another thing: What is your phone's model (G, U, chinese) and what is the update that you're trying to install? I guess it will fail if it is from another model, and if you're trying to jump fron a very old MM build to a very new N build it will probably fail too. Keep that in mind.

First, what is the version of your device?
I'm guessing you are using a chinese device with modified rom. Those units can't install updates unless you first restore to original chinese rom.

Choose an username... said:
I don't know where you read that, but the closest answer that I can give you is: if you don't install SuperSU, Magisk, or the dm-verity patch, TWRP will get replaced with the stock recovery and you'll have to flash it again (~2 minutes anyways). But it is in no way incompatible. Also you can relock and stuff, but yeah better keep the warranty at least until you're sure that your phone is good.
You unpacked the zip that you downloaded right? to get the update.zip inside? Or did you download it from raysteff's thread? It should work anyways
Another thing: What is your phone's model (G, U, chinese) and what is the update that you're trying to install? I guess it will fail if it is from another model, and if you're trying to jump fron a very old MM build to a very new N build it will probably fail too. Keep that in mind.
Click to expand...
Click to collapse
I didnt unpacked the folder. A recovery normally installs zip files?! The zip file isn't packed twice. The zip contains the files directly.
I tried the package A2017G-MM-B11 and A2017G-N-B01 from the link I posted, also i tried the oficiell patch files from the axon website (B10 and Nougat)
otaconremo said:
First, what is the version of your device?
I'm guessing you are using a chinese device with modified rom. Those units can't install updates unless you first restore to original chinese rom.
Click to expand...
Click to collapse
I have a A2017G (that information i found on the back of my phone).
My phone overview tells me:
Modelnumber: ZTE A201G
Build-Number: ZTE A2017GV1.0.0B08
Android-Version: 6.0.1
Security-Patch: 1. December 2016
I can try to install the B09. Probably this patch is required to go to version 10 (and than to nougat)?

Don't know if it applies to your situation, but when the OTA for 7.x came out, there was a bug that would not allow the update to be applied if there was an SD card installed. I know I had to pull my card to get the update to take. Might try running the OTA without the card installed and see if it works.

karlkarloff said:
Don't know if it applies to your situation, but when the OTA for 7.x came out, there was a bug that would not allow the update to be applied if there was an SD card installed. I know I had to pull my card to get the update to take. Might try running the OTA without the card installed and see if it works.
Click to expand...
Click to collapse
I tried it, but doesn't work :/
The update stops at 33% with the error message "Package Mismatch".

t4ggno said:
I didnt unpacked the folder. A recovery normally installs zip files?! The zip file isn't packed twice. The zip contains the files directly.
I can try to install the B09. Probably this patch is required to go to version 10 (and than to nougat)?
Click to expand...
Click to collapse
No, B09 was a patch only for Spain.
The zip you download from the ZTE website has a bunch of numbers as name and has an update.zip inside and a PDF or sth like that. The one you have to flash is the update.zip inside, just sayin'...
If you download the zips from raysteff's thread they are already unpacked.
Try installing an older zip, like B03, then B10

Choose an username... said:
No, B09 was a patch only for Spain.
The zip you download from the ZTE website has a bunch of numbers as name and has an update.zip inside and a PDF or sth like that. The one you have to flash is the update.zip inside, just sayin'...
If you download the zips from raysteff's thread they are already unpacked.
Try installing an older zip, like B03, then B10
Click to expand...
Click to collapse
The big problem still exists -> I cant mount my SD card in recovery mode, so I cant install any patch.
I really want to try B03 as you suggested, but i am unable to install it.
I will search another SD card an try to use it. Probably my SD card has some problems.
Edit: I download my files from these side: http://www.ztemobile.de/support/downloads/?product_id=2100
They dont contain a update.zip. Only many .dat, .bin, .img and .mbn files.

t4ggno said:
The big problem still exists -> I cant mount my SD card in recovery mode, so I cant install any patch.
I really want to try B03 as you suggested, but i am unable to install it.
I will search another SD card an try to use it. Probably my SD card has some problems.
Edit: I download my files from these side: http://www.ztemobile.de/support/downloads/?product_id=2100
They dont contain a update.zip. Only many .dat, .bin, .img and .mbn files.
Click to expand...
Click to collapse
But install it from the internal storage and with thr Updates option on Android itself... You need to put it in the root of the internal storage or it most likely won't find the zip

Choose an username... said:
But install it from the internal storage and with thr Updates option on Android itself... You need to put it in the root of the internal storage or it most likely won't find the zip
Click to expand...
Click to collapse
Thanks! That worked very well. I did a factory reset and moved the update file directly to the root of my internal storage. After that the updater detected my update and I could install the Patch B011. After that i was able to update to Nougat trough OTA. No errors, every worked fine.

otaconremo said:
First, what is the version of your device?
I'm guessing you are using a chinese device with modified rom. Those units can't install updates unless you first restore to original chinese rom.
Click to expand...
Click to collapse
it seems that I got this one with modified rom. is there anyway to get it back to the official chinese rom?