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I'm sorry if this is the wrong section to be posting this...but!
I was sitting at a buddies house waiting for my brother to come pick me up...my brother called me to say he was on his way, I got off the phone, set it in my lap. 5 minutes later I see his truck, so I stood up not realizing my phone was still in my lap...thought it was in my pocket. At first it didn't even realize I dropped it, I thought my friend next to me dropped his phone or something. Then I heard "Oooooo, damn that sucks." I looked down and there's my not even a month old hd2 chillin' on the ground with a cracked screen. So yeah, that happened about 30 minutes ago haha.
I got home and did a little research on what the warranty covers...
Code:
http://member.america.htc.com/download/web_materials/QSG/HTC_HD2/091017_Leo_HTC_WWE_QSG.pdf
Thats the quick start guide..and this is what it says.
General Precautions
Avoid applying excessive pressure to the device
Do not apply excessive pressure on the screen and the device to
prevent damaging them and remove the device from your pants’
pocket before sitting down. It is also recommended that you store
the device in a protective case and only use the device stylus
or your finger when interacting with the touch screen. Cracked
display screens due to improper handling are not covered by the
warranty.
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Instantly I was like...fuuuuuuuuckkkkkkkk. So what can I do about this.. I went looking for replacement screens cause I was just going to replace it myself, I had to do the same thing with my ipod touch and it was pretty easy. It was like $30 to replace my ipod screen so I thought well it shouldn't be too costly. Ended up the screen would be like $65 to replace...which I don't got that kind of money, I'm 15 with no income lol. I haven't told my mom yet cause I wanted to know what I'm dealing with. So pretty much I'm asking if this is my last resort..to really have to spend $65 to replace it. Or is there a different way of dealing with this...Well I'm looking forward to reading your posts, hopefully I get some good news hah.
Here's the damage.
I did pretty good, right? Haha
dang dude that sucks, that happend to my friends a few days ago too, but yeah dude thats like the last thing you can do, you sure you havent found anything lower priced on ebay? oh and mow some lawns u could get some cash
edsonbarron5 said:
dang dude that sucks, that happend to my friends a few days ago too, but yeah dude thats like the last thing you can do, you sure you havent found anything lower priced on ebay? oh and mow some lawns u could get some cash
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Damn..........ok haha well im gunna go search for the cheapest one I can find, maybe some other people might know. Hahah **** that I dont even get paid to mow my own lawn.
Bump...I'm just curious to know what other people have to say about this.
TrevorMcCauley said:
Damn..........ok haha well im gunna go search for the cheapest one I can find, maybe some other people might know. Hahah **** that I dont even get paid to mow my own lawn.
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Lmao yeah me niether, cheap mom . btw is it just the glass thats cracked or is it your lcd thats busted too?
this happened to my fiances phone. pissed me off pretty good. i have messed with a couple other phones and ipods and such, so i figured i'd try to do the replacement. i watched a 8 min vid on youtube (http://www.youtube.com/watch?v=TdihThJFyz4) of a guy replacing the busted digitizer (glass) and it seemed pretty damn involved. the replacements were all about $65 but i figured i'd look into having a pro do it.
i live in the saint louis area, and called a well known local phone repair shop (wireless toyz) and they said they won't even touch the hd2 and evo, and i'm assuming the new droid x as well. the tech claimed their district manager wont allow them to do it because they had only done ONE so far and they screwed up a lot more stuff when they got it opened up. these guys work on A LOT of phones, and they had trouble with it.
i called another repair shop and he said $130 total, and he was actually in the middle of repairing one at the time (digitizer and lcd). he was the only guy i could find in stl that would work on it. another company quoted me $100, but he has only worked on iphones and was 40+ miles away from the house.
good luck, that sucks. hope you've got insurance, nobody will cover that on a warranty. tmobile's insurance (which i canceled!) wanted $130 for the deductable, but they'll just send you a brand new phone with another 1 year warranty. i didnt have insurance, and its costing me $130, and now since a 'non preferred' tech has worked on it, i'm assuming my warranty is void.
edsonbarron5 said:
Lmao yeah me niether, cheap mom . btw is it just the glass thats cracked or is it your lcd thats busted too?
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Its just the glass. Thank god, lol I can still use my phone until I find a way to get $100. Cause I guess If I replace the screen myself it voids the warranty so i'm just gunna save up money and have t-mobile send me a new phone. I'm not even sure what the exact price is gunna be.
mvaughan06 said:
this happened to my fiances phone. pissed me off pretty good. i have messed with a couple other phones and ipods and such, so i figured i'd try to do the replacement. i watched a 8 min vid on youtube (http://www.youtube.com/watch?v=TdihThJFyz4) of a guy replacing the busted digitizer (glass) and it seemed pretty damn involved. the replacements were all about $65 but i figured i'd look into having a pro do it.
i live in the saint louis area, and called a well known local phone repair shop (wireless toyz) and they said they won't even touch the hd2 and evo, and i'm assuming the new droid x as well. the tech claimed their district manager wont allow them to do it because they had only done ONE so far and they screwed up a lot more stuff when they got it opened up. these guys work on A LOT of phones, and they had trouble with it.
i called another repair shop and he said $130 total, and he was actually in the middle of repairing one at the time (digitizer and lcd). he was the only guy i could find in stl that would work on it. another company quoted me $100, but he has only worked on iphones and was 40+ miles away from the house.
good luck, that sucks. hope you've got insurance, nobody will cover that on a warranty. tmobile's insurance (which i canceled!) wanted $130 for the deductable, but they'll just send you a brand new phone with another 1 year warranty. i didnt have insurance, and its costing me $130, and now since a 'non preferred' tech has worked on it, i'm assuming my warranty is void.
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I hope I have insurance, if my mom didnt buy it im gunna make her pay for my new phone haha. Cause I wouldve bought it, and she made me pay her back for this stupid phone lol.
Realize your local phone repair specialist was hired off of Craigslist for $9 an hour because he could solder. Its not surprising they screw up more hten they fix. I think the reason they don't mess with these phones is 1. The LCD prices are higher then normal phones, 2. Its pricey as hell if you screw up and have to replace the phone, 3. Not to many manuals or walkthroughs out yet. Chances are your just as qualified as they are. If they had someone that really knew their stuff repairing phones they would go out on their own and just buy broken phones then sell them themselves and make 6 times the money.
the shop i took mine to is called green mobile (greenmobileman.com)
the guy knows his ****. he's the owner of the franchise, theyre trying to expand nation wide. all they do is sell phones that they've parted together from other broke phones. he doesn't buy new parts on the phones that he sells, they're completely recycled. i understand what you mean by "the guy hired off craiglist," but i believe this guy isn't one of them.
No insurance I assume? This is exactly why I pay 6 bucks a month or whatever for the insurance because they replace it no matter what you do.
I've done this too, but I had insurance through my credit card and they replaced my phone at no charge (going through T-Mobile's insurance costs a deductible, but it's well worth it if you don't have a better option). Sorry for your misfortune..
I had the same thing happen to me. I called HTC and they were able to fix it for $50. Good luck.
had to replace my phone cause my microusb port was all jacked up, was really loose and would only charge if i had my cord wrapped up a certain way.. had many other cords lying around which conformed "yes" it was the port and not a bad cable.. so the phone came in today and i have a big smile on my face cause its only had the 2.1 update and its a rev0002 so im all smiles cause i wanted to be able to reroot it the day it came it... #justsayin
also i know there is that possibility that i could have a refurb which i really could care less.. the phone looks new without a scratch on it so that works for me.. im not one of those that cries because i paid for a new phone when there is that possibility that it isnt.. incase someone those in the whole you have a "reburbished phone dumbass" response
It should say refurbished somewhere on the phone or so I've heard if it is a refurb.
Well, the phone you sent back was used, too.
How did you manage to get sprint to mail you your replacement? I tried and the rep had the nerve to suggest I say I lost my Evo and pay the $100 deductible and then I could get a $50 credit over a hardware defect
##786# and check if it is a refurb.
got my replacement for microusb issue as well
u will know if its a refurb if u just get the phone and back case ... of hit ##766# i think it is and there is a refurb status.
Mine is, but its hardware 003 which i think has the fixed port so im happy
Good stuff... I have usb issues as well but I'm still waiting for my replacement.I could care less if it is a refurb as long as its not beat up and doesn't have the latest OTA *Crosses fingers*
063_XOBX said:
How did you manage to get sprint to mail you your replacement? I tried and the rep had the nerve to suggest I say I lost my Evo and pay the $100 deductible and then I could get a $50 credit over a hardware defect
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i was transferred to that insurance company whoever the hell they are and they told me that i would have to be paying the 100 bucks and i basically just said why do i have to pay 100 out of my pocket if its a defect with the phone and he said i would need to talk to a sprint rep about that so i said just transfer me back cause i dont wanna pay a deductible.. so when i went back to the sprint rep luckily it was a girl so you just gotta play the koolguy role and be all nice calling them by their names and all the good stuff.. just be all flattery which as cheesy as it sounds it usually works.. so we pretty much just started talking about "sadly sprint" and the prices and how they are cheaper compared to most other carriers, ive been with them since 98 and it was kool cause she was actually the one that brought that up so the was sort of the conversation starter, i was asking who she used and she said she used to be with att but switch to sprint after she started working for them and realized how much cheaper their plans were and we just sorta went from there.. anyways when it came down to the phone i was telling her that the insurance ppl were saying that i had to pay the hundred bucks and i was like why would they charge me if i didnt damage it, and she was telling me that that its because they just assume that damage to that port is cause by abuse, so i was telling her that i had just googled "loose microusb" and the first things that come up are topics regarding the evo so i was telling her that it has to be a defect in the phone (but you say it all kool, not **** like.. just sorta keeping the conversation going) so i then was asking her if there was anyway that i could get a new phone without having to pay the deductible because i swear i treat my phones like little kittens (cheese joke) so she said that she could sent me the phone without me paying the deductible but just to know that if it was damaged from abuse they will bill my acct, and i was like "thats a deal" so she basically said okay she will send it in the mail.. its all about finding the right person and just being fractious with them.. dude, ill even be a flirt with a dude if he is feminine enough..
cloud858rk said:
##786# and check if it is a refurb.
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yep its a refurb, but my phone had over a 1000 more minutes use then this phone so screw it... still happy, thanks for the tip btw
oh yeah, and i used simpleroot for the first time.. i rooted using toasts method when the phone first came out so there was no purpose for me to try simpleroot before.. WOW, that was easy.. there is absolutely no reason for anyone to say that dont know how to root a phone..
and to unroot my old phone i just ran simpleroot to change the hboot then ran the stock ruu...
El oh el you got refurbished phone!!! :sarcasm:
Sent from my PC36100 using XDA App
echoside said:
El oh el you got refurbished phone!!! :sarcasm:
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the joke would have worked better if you finished it off with the word dumbass
You dont need to play the cool guy lol. Sprint always tells me I have to get transfered to the insurance co but then I tell them wait dont transfer me I am not paying for something that isnt damaged physicly or anything like that. This phone isnt damaged this phone has a hardware defect. The insurance co handles damaged phones and sprint handles swaps on defective phones. Sprint is always trying to pass me to the insurance co lol. They try to pull a fast one all the time. They are shady *****es. Also I dont care about refurbes they always look new to me so what the heck.
i did the exact same thing due to a damaged usb port about 1.5 months ago... got a refurbed nova 002 as a replacement and its been working fine ever since
after working at a service and repair store for sprint for 2 years I'll tell you that I've seen more defective phones from the manufacturer than I have from the Refurb warehouse lol.
BUT!!! I have had to exchange up to 5 phones in a row for someone because all the Refurbs I kept exchanging were defective and then we ran out and I had to order one haha
Alanmw86 said:
after working at a service and repair store for sprint for 2 years I'll tell you that I've seen more defective phones from the manufacturer than I have from the Refurb warehouse lol.
BUT!!! I have had to exchange up to 5 phones in a row for someone because all the Refurbs I kept exchanging were defective and then we ran out and I had to order one haha
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I believe this! I went through 5 TP2's
1st new
2nd refurb
3rd refurb
4th refurb
5th New, used for 5 days then sold it on craigslist to get my EVO.
All had issues with freezing when on the charger.
I just got my replacement today also not a referb but brand new. Mine bricked when I tried to do the OTA update. It went to reboot and powered off but would not power back on no matter what. Took to a Sprint Repair Center they could not get it to boot. So it took 7 days to get my replacement but I got it. Brand new very nice. Confirmed not a referb via the ##786#.
I simple rooted it then put the Damage Control on it. Very happy!
My question is, since I found this site
https://www.eff.org/press/archives/2010/07/26
I guess its cool to have my phone rooted an send it back cause my cameras messed up, it just has a pink screen an doesn't show no pic at all. An I know I'm probably gunna have to send it back.
hardcor4e said:
https://www.eff.org/press/archives/2010/07/26
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they can still void warranties because you rooted your phone, they just cant get the law involved.. if i send in a rooted phone they can make me pay the deductible just because, its sucks but its business! i understand where they are coming from though, there are a lot of noobs that try things like unlocking and rooting and it would be ****ty for sprint to have to take the hit for someone elses screwup
im on my 3rd evo just got it yesterday
1st one - dust under the screen - bottom left corner, it started small but then it got worse within a week.
2nd one - screen seperation and light leakage on the bottom corners.
3rd one - seems ok, so far... about dam time!
So then I would have to unroot just to a replacement. How are the replacements? An I seen something on here about the 002 an 003,I mean can u ask for the 003? What's the difference
ok, I know we already have a topic about sprints tep changes, but as I read through it I was so tired of reading all these assumptions and people stating incorrect things, so to clear it up. Also remember this may not be regional, I don't know how sprint is rolling it out, at least in the south east (im in NC) its all rolled out as of oct 23rd.
First off im a service and repair technician at a corporate store. We rolled this out on the 23rd (at least in the southeast, idk of other areas around the US)
pricing is still the same, 7$ a month. But now it covers almost everything except liquid damage, board damage, lost and stolen.
So if someone comes in with a completely shattered evo screen (as I saw 3 today), if they have TEP we replace it with a brand new screen, if we don't have one we exchange in store, if we don't have one, we order a replacement. Basically we now cover physical damage in store. The only time we don't is if its board damage, say the phone got ran over, obviously the board is destroyed. But as far as cracked screens, broken hinges etc... its all covered.
ALSO now for people that do not have TEP, before if they had physical damage we would charge them 120$ in store for repair, now its only 35$ to repair say a broken screen (good news!), except thats for every visit, sprint is now not authorizing the 1 year manufacturers warranty in store, so say your blackberry trackball pops out and you don't have TEP you can either pay sprint 35$ or go to blackberry. But the nice thing is its 35$ for ALL repairs, except the liquid, board damage etc..
I just felt the need to post this because I was tired of reading incorrect posts. Hopefully this makes sense, because I typed this in minor frustration lol. But I think this is great (for the customer, I see alot of phones now lol) But its REALLLLY putting value in sprints TEP now
So if any questions please ask away.
Thanks for clearing that up. I am switching to Sprint next week so this news has been welcomed.
good post ! tyvm
no problem. I hope this makes sense, I just went on a quick typing rant and haven't really read over it. But I think this REALLY adds value to TEP and makes it worth it. And to the people who said sprints technicians don't know anything they are worthless. Honestly.. Just because your local store may be bad, or not up to par doesn't mean they all are. At my store we try to be as fair as possible, but when someone comes in every 2 weeks for the same problem for the past 5 months, yeah we may refuse to repair, or notate the account for repeat offenders. But at the store and District I work in, we all do the best (also were the number 1 store for customer service in the District so that may help)
If you don't have insruance, does the phone need to be on your phone line? Lets say i have a phone in my cabinet with a broken screen, could i go and get it fixed for 35$?
For $35 I might just take the case off my EVO and let her run around naked!
Thanks for clearing that up! I live in the South east as well. +1
yes we can repair the phone but it has to be on the account, and active for atleast 30 days.
So I know this is off topic but how do technicians treat Evos with hosed 4g keys cause I want to root and pay $7 for insurance but fear hosing my 4g which I use.
Sent from my PC36100 using XDA App
Great information, thanks. One question though: what if you do have liquid damage and you pay for TEP? What is the repair cost then? What about lost phones? Also, like already mentioned, what about rooted phones? This is insurance after all and not warranty.
I ask because I have Best Buy Black Tie Protection now' but with these changes to TEP I'm thinking about canceling the Best Buy plan and switching to TEP. Thanks for your info.
what about everyday wear and tear i have scratches from dropping my phone a lot on the bottom of the phone can that be fixed for free?
Is their insurance still through Asurion? I went ten years with never losing or damaging a phone and the one time I lost my HTC touch I was charged $100 for a piece of crap that had a busted speaker and a glitchy looking screen. And to top it off the girl at sprint who looked at my phone said the busted speaker wasn't too bad and that the speaker phone still worked fine...
I am not impressed with Sprint's insurance at all.
ok, well if liquid you go through asurion, 100$. Same for lost or stolen. As far as the 4g queston, not sure what you mean by hosed 4g?
and for the question about cosmetic damage, thats the one thing im not 100% sure about, I will have to get more info on that.
And yeah still through asurion. But now the only time you go through them is if;
liquid damage, lost, stolen, board damage.
samrozzi said:
ok, well if liquid you go through asurion, 100$. Same for lost or stolen. As far as the 4g queston, not sure what you mean by hosed 4g?
and for the question about cosmetic damage, thats the one thing im not 100% sure about, I will have to get more info on that.
And yeah still through asurion. But now the only time you go through them is if;
liquid damage, lost, stolen, board damage.
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Hosed 4G means the RSA keys are damaged and it won't authenticate. Each phone has it's own key, so it's not something that could likely be fixed in store.
Would a phone get replaced under that circumstance?
hmm maybe since im not familiar with the term, But we have seen phones with 4g not connecting or not able to establish a connection and sometimes we have to exchange it (which thats covered), but lately we've been pretty good at restoring data to the devices but a pain in the ass, so exchanging is usually easier
i had a small crack on the top right of my phone (next to front camera) for a month now (a drunk drop getting out of the car)
it wasnt a big deal.
well yesterday i was holding my daughter and was taking my evo out of my pocket......it fell on the tile face down.
i picked it up and my screen was shattered but the phone still works.
anyway i went to sprint today and got a new screen put on my phone for free within 40 minutes. i also have the $7/mo insurance plan
best part is i have a CM6 root/rom on my phone and they didnt say a thing.
i have an 003 version and since the new screen was put on, no more light leakage either
I still don't understand why a customer needs to be charged $35 for warranty work though.
Shattered screen? yes
Defect in phone? no...should be a free repair if it's under the 1 year warranty
Well I know now after reading this Im happy I told Bestbuy to shove their insurance and switched back to Sprints !
m4rk0358 said:
I still don't understand why a customer needs to be charged $35 for warranty work though.
Shattered screen? yes
Defect in phone? no...should be a free repair if it's under the 1 year warranty
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Your not. Call the manufacturers, use their warranty and take a month off without a phone.
exactly dirtyshroomz. Because yous till have the 1 year through company. But we will do things like software defects, and basic s/w based things at no charge
Had the phone on my lap on some concrete stairs, got up and it flew down 3-4 steps. I'm so freaking pissed off now! The phone has some pretty nasty chips on the sides and a nice one on the back battery door.
Is there any chance I could somehow replace it with a new one from AT&T? Possibly buy insurance over the phone and exchange it for a new model? Man this sucks. :crying:
Arcadia310 said:
Had the phone on my lap on some concrete stairs, got up and it flew down 3-4 steps. I'm so freaking pissed off now! The phone has some pretty nasty chips on the sides and a nice one on the back battery door.
Is there any chance I could somehow replace it with a new one from AT&T? Possibly buy insurance over the phone and exchange it for a new model? Man this sucks. :crying:
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I could be wrong, but every time I've bought a new phone in the last couple years they've told me "And you have 30 days to add insurance to the phone from the date of purchase" I would call 611 tomorrow and try to add insurance to the phone to see what happens.
kennonk said:
I could be wrong, but every time I've bought a new phone in the last couple years they've told me "And you have 30 days to add insurance to the phone from the date of purchase" I would call 611 tomorrow and try to add insurance to the phone to see what happens.
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Thanks. What company does the insurance for AT&T? Since the phone isn't even out yet would it take a while for it to get replaced?
Arcadia310 said:
Had the phone on my lap on some concrete stairs, got up and it flew down 3-4 steps. I'm so freaking pissed off now! The phone has some pretty nasty chips on the sides and a nice one on the back battery door.
Is there any chance I could somehow replace it with a new one from AT&T? Possibly buy insurance over the phone and exchange it for a new model? Man this sucks. :crying:
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Once you get your baby fixed up, get a good case like a otterbox defender to protect her.
Randomacts said:
Once you get your baby fixed up, get a good case like a otterbox defender to protect her.
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Definitely! I usually never drop my phones but man, this plastic on the GS III is super delicate. That stuff chips off like no tomorrow. :crying:
I do kinda wanna point out that AT&T's insurance specifically doesn't cover accidents and has ridiculous $199 deductible. I would try for Zagg's or Squaretrade's warranties.
Diviance said:
I do kinda wanna point out that AT&T's insurance specifically doesn't cover accidents and has ridiculous $199 deductible. I would try for Zagg's or Squaretrade's warranties.
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If it doesn't cover accidents then what the hell does it cover? Lol
Since the phone just came out would those companies even be able to replace the phone?
Listen up dude this is so very important the difference between getting insurance or not do not i repeat do not call in and tell them your phone is broken or your sol you call in add insurance and in a few days call back for a replacement i used to work for att and do exactly what i said or your not considered covered be very careful what you say to them i mean it
twayneo said:
Listen up dude this is so very important the difference between getting insurance or not do not i repeat do not call in and tell them your phone is broken or your sol you call in add insurance and in a few days call back for a replacement i used to work for att and do exactly what i said or your not considered covered be very careful what you say to them i mean it
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Should I order the insurance through AT&T? From what I've heard their insurance plans are a little shady.
Arcadia310 said:
If it doesn't cover accidents then what the hell does it cover? Lol
Since the phone just came out would those companies even be able to replace the phone?
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Oh, I will be damned. They changed it since I last sold AT&T phones.
At&t insurance specifically covers "accidental physical or liquid damage and lost or stolen"
Like someone else mentioned, don't tell them you dropped your phone when you call in to add it, and don't file a claim till at least a few more days.
Honestly, don't even file a claim if a case can cover the damages and save your 200 in case something really bad happens. Lol
Sent from my Galaxy Nexus using xda premium
Arcadia310 said:
If it doesn't cover accidents then what the hell does it cover? Lol
Since the phone just came out would those companies even be able to replace the phone?
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You're SOL bro, its a 199 deductible cuz the S3 is a tier 3 phone according to their insurance if it is covered, and you won't be gettin an S3 back as the replacement since the phone just came out...ATT doesnt take care of the insurance claims its handled by a 3rd party that you can bet doesnt have the S3; the insurance company will replace your phone with whatever comprable phone they have at the time you make your claim if they don't have your specific phone available, you could add Square Trade but its 69.99 for 1 year and its a 50 dollar accidental dmg deductible I believe..besides that your only option currently and the by far the least expensive get a TPU case that covers the whole phone. lastly you could wait a few weeks and buy a new housing for the phone off ebay along with a new battery cover that should cost 30-80 bux...let this be a lesson to those who say I will never get a case...accidents happen at anytime.
Arcadia310 said:
Had the phone on my lap on some concrete stairs, got up and it flew down 3-4 steps. I'm so freaking pissed off now! The phone has some pretty nasty chips on the sides and a nice one on the back battery door.
Is there any chance I could somehow replace it with a new one from AT&T? Possibly buy insurance over the phone and exchange it for a new model? Man this sucks. :crying:
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I see this so many times. I don't know why people carry a smartphone without any case to protect it and get “pissed" when it falls and gets damaged. Thats what happens when a phone falls on the ground without protection. It either breaks or gets scratched/damaged.
lol And every time they when they don't have insurance they want to run and try to add it. To somehow replace what THEY messed up. What a joke. I have insurance and still put my devices in protective cases.
Sent from my SAMSUNG using Tapatalk 2
If ur screen dont have any demage.dont get insurance. Check ebay and look for whole casing for galaxy s3.samsung phone is very easy to open and replace the whole casing.take about ten min and ur phone will brand new.its about 8 screws.i dropped my galaxy note the first day i got it.i got the casing from ebay for 18 bucks shipped.it looks brand new.as for insurance from att.they use assurion and they suck.i lost my phone few years back and they told me that it was my fault and they could not replace it and it was ****ty nokia n75.
I would just get a squaretrade.com warrranty if I were you dude...
Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g.,hardware failures or malfunctions) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse.
Deductible: A $99 Deductible applies to all claims.
How it works: File a claim online or over the phone. If a replacement is available at the time you make your claim, we will ship it to you as soon as possible via overnight delivery. Or, if your replacement is not available, we'll send you a next-day prepaid shipping label and expedite the repair of your phone. And, if it's easier for you – we're happy to allow you to seek local repair / same day replacement. If SquareTrade is unable to repair or replace your phone, you will get cash back equal to replacement value up to the original coverage amount.
Risks Taker
davidstech11 said:
I see this so many times. I don't know why people carry a smartphone without any case to protect it and get “pissed" when it falls and gets damaged. Thats what happens when a phone falls on the ground without protection. It either breaks or gets scratched/damaged.
lol And every time they when they don't have insurance they want to run and try to add it. To somehow replace what THEY messed up. What a joke. I have insurance and still put my devices in protective cases.
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I never bought insurance, case, or skin protector for my captivate. I dropped it a few times on concrete, carpet, hard floors... it has tiny scratches on its side and still works. Getting the phone in and out of your pocket is much easier without a case; although, I don't think I'd be as much of a risk taker with my GS3 as it looks much more delicate!
mintu123 said:
If ur screen dont have any demage.dont get insurance. Check ebay and look for whole casing for galaxy s3.samsung phone is very easy to open and replace the whole casing.take about ten min and ur phone will brand new.its about 8 screws.i dropped my galaxy note the first day i got it.i got the casing from ebay for 18 bucks shipped.it looks brand new.as for insurance from att.they use assurion and they suck.i lost my phone few years back and they told me that it was my fault and they could not replace it and it was ****ty nokia n75.
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Yeah id look into this, i was about to do it for my s2. Loads of battery doors on ebay too for the scratch in the back
---------- Post added at 09:45 AM ---------- Previous post was at 09:42 AM ----------
http://www.ebay.com/itm/Blue-Frame-Front-Housing-Cover-Bezel-Buttons-For-Samsung-Galaxy-S-3-III-i9300-/251090424411?pt=LH_DefaultDomain_0&hash=item3a7627d25b#ht_1949wt_952
this is a housing on ebay. and try and find a youtube video describing the disassembly or something of an s3. Any s3
---------- Post added at 09:46 AM ---------- Previous post was at 09:45 AM ----------
in saying that a i9300 housing is probably different internally, look for a i747 housing, might be a week or so before one pops up on ebay though
Mentalmuso said:
Yeah id look into this, i was about to do it for my s2. Loads of battery doors on ebay too for the scratch in the back
---------- Post added at 09:45 AM ---------- Previous post was at 09:42 AM ----------
http://www.ebay.com/itm/Blue-Frame-...ultDomain_0&hash=item3a7627d25b#ht_1949wt_952
this is a housing on ebay. and try and find a youtube video describing the disassembly or something of an s3. Any s3
---------- Post added at 09:46 AM ---------- Previous post was at 09:45 AM ----------
in saying that a i9300 housing is probably different internally, look for a i747 housing, might be a week or so before one pops up on ebay though
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That's just the front cover and home button. If possible I need the band around the phone and the battery door. The front of my phone is fine.
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Arcadia310 said:
Had the phone on my lap on some concrete stairs, got up and it flew down 3-4 steps. I'm so freaking pissed off now! The phone has some pretty nasty chips on the sides and a nice one on the back battery door.
Is there any chance I could somehow replace it with a new one from AT&T? Possibly buy insurance over the phone and exchange it for a new model? Man this sucks. :crying:
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I love that a lot of the posts are telling OP to commit fraud. You didn't have insurance, you damaged your phone, you are responsible. Don't go buy insurance, pretend like nothing is wrong, then some days later make a claim. Own up to your mistake, and take the hit, instead of making everyone else paying for insurance cover your mistake. Go buy a case, fix your phone, and buy insurance if you're still worried you might break it again.
This is one of many reasons insurance (not just for phones) is so high.
ormandj said:
I love that a lot of the posts are telling OP to commit fraud. You didn't have insurance, you damaged your phone, you are responsible. Don't go buy insurance, pretend like nothing is wrong, then some days later make a claim. Own up to your mistake, and take the hit, instead of making everyone else paying for insurance cover your mistake. Go buy a case, fix your phone, and buy insurance if you're still worried you might break it again.
This is one of many reasons insurance (not just for phones) is so high.
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A typical company wouldn't hesitate to backstab customers if it means higher profits. These companies (AT&T, Verizon, insurance companies etc) charge so much for their services that it's truly unfair to the consumer. Have you seen Verizon's new Internet prices? Truly insane. I'd rather look out for myself than a company's best interest.
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So I dropped my phone at Whataburger today and it fell facedown and the whole screen has like hairline cracks (but no bumps whatsoever). I want to exchange it because of my damn OCD, it just bothers me. Is there a way to take it to T-Mobile and say that something is defective and get a free replacement since I have warrenty? I was thinking of saying that I was putting on an Otterbox case, and when I tried to take it off, the phone screen cracked...or something along those lines. I was googling and I read that I had to pay up to $199 to replace the screen from Samsung directly. Any other options? I'm a broke college student barley making it and I don't want to make my mom pay for it. Right now I'm on the phone with my mom, and I keep on hearing the screen crack, and I'm afraid the screen is just gonna shatter at any moment, or while it's in my pocket
Bro if you are a college student what are you doing with an 800$ phone m8? Lol
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You are asking for advice on how to con T-Mobile, yet clearly admitting to being at fault. Sorry, my advice is to suck it up. Slap a screen protector on and learn from your mistakes.
nano303 said:
Bro if you are a college student what are you doing with an 800$ phone m8? Lol
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I had been saving up to buy a better, faster, and more useful phone that would help out in my studies
What is wrong with you, dude? Do you really think T-Mobile would even buy your Otterbox excuse? Stop trying to scam people and own up to your own mistakes.
I don't think they will cover for it even if you have warranty since it's physical damage. If you have insurance then that will be a different story. If I were you, I'll just find a local store to try and replace it. If not, probably have to suck it up with a protector.
Sorry this happened to you, mistakes happens.
I'm also a college student so I know the struggles.
Good luck!
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Next semester, take an ethics class
Leelouster said:
So I dropped my phone at Whataburger today and it fell facedown and the whole screen has like hairline cracks (but no bumps whatsoever). I want to exchange it because of my damn OCD, it just bothers me. Is there a way to take it to T-Mobile and say that something is defective and get a free replacement since I have warrenty? I was thinking of saying that I was putting on an Otterbox case, and when I tried to take it off, the phone screen cracked...or something along those lines. I was googling and I read that I had to pay up to $199 to replace the screen from Samsung directly. Any other options? I'm a broke college student barley making it and I don't want to make my mom pay for it. Right now I'm on the phone with my mom, and I keep on hearing the screen crack, and I'm afraid the screen is just gonna shatter at any moment, or while it's in my pocket
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How long have you had the phone for? If it has been less than 30 days, you can still purchase squaretrade. If you used an amex card to purchase it in the past 90 days, you could apply for purchase protection through them.
Also FYI, the cost of screen replacement from Samsung is $269.xx. Source: I cracked my screen too . Thankfully I already had squaretrade, so my out of pocket was $99.
I wanted a faster to phone to improve my studies....said no one ever.
Give me a break....you can get a part-time job and earn some cash and buy a new phone or repair it.
Filing an insurance claim would probably be the cheapest, legitimate way of getting it fixed.
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itzcarol said:
I don't think they will cover for it even if you have warranty since it's physical damage. If you have insurance then that will be a different story. If I were you, I'll just find a local store to try and replace it. If not, probably have to suck it up with a protector.
Sorry this happened to you, mistakes happens.
I'm also a college student so I know the struggles.
Good luck!
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Damn...well how would I go about getting the insurance? Would it have to be through Samsung?? Yeah I'm going to go to the store tomorrow and try to get it replaced or see what can be done. Thank you, it sucks that such an expensive phone would get it's screen broken easily :/
sevengroove said:
How long have you had the phone for? If it has been less than 30 days, you can still purchase squaretrade. If you used an amex card to purchase it in the past 90 days, you could apply for purchase protection through them.
Also FYI, the cost of screen replacement from Samsung is $269.xx. Source: I cracked my screen too . Thankfully I already had squaretrade, so my out of pocket was $99.
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Thank you for actually typing out a reply that will help me out unlike some others here. I've had the phone since launch day. I purchased it in the store through credit card, so I doubt I can do that. So basically I'd have to get the screen replaced? I can't tell T-Mobile that my phone is faulty? (Because legitametly, I've been having problems with the speaker, and the phone has been messing up quite a bit way before I dropped it). I think they should supply a refurbished phone, no? That is way to expensive to get the screen replaced by the way...but it's worth it. I was thinking of getting squaretrade, but I didn't think that this would happen to my phone since I had a case on it.
v8dreaming said:
Filing an insurance claim would probably be the cheapest, legitimate way of getting it fixed.
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How would I go about doing that? I've never done that, as usually I just take it to T-Mobile whenever I have problems with my phone.
Clear nail polish if they really are micro cracks it should fill them in and not brake the phone. If the cracks are all the way through or huge it won't help as much though. Also it's only 200 to get the screen fixed. Go get a bar tending job you will make that money in one night. Grow up don't ask your mom for money, or try to rip off tmobile
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Leelouster said:
Damn...well how would I go about getting the insurance? Would it have to be through Samsung?? Yeah I'm going to go to the store tomorrow and try to get it replaced or see what can be done. Thank you, it sucks that such an expensive phone would get it's screen broken easily :/
Thank you for actually typing out a reply that will help me out unlike some others here. I've had the phone since launch day. I purchased it in the store through credit card, so I doubt I can do that. So basically I'd have to get the screen replaced? I can't tell T-Mobile that my phone is faulty? (Because legitametly, I've been having problems with the speaker, and the phone has been messing up quite a bit way before I dropped it). I think they should supply a refurbished phone, no? That is way to expensive to get the screen replaced by the way...but it's worth it. I was thinking of getting squaretrade, but I didn't think that this would happen to my phone since I had a case on it.
How would I go about doing that? I've never done that, as usually I just take it to T-Mobile whenever I have problems with my phone.
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If you have insurance on your phone, you have to contact the insurance company.
I'm on the original Jump program, so it's part of Jump, for me. There's usually a deductible though.
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Cracked screen through insurance is 175, girlfriend dropped hers. If you didn't have the cracks, you could of called t-mobile and did a exchange where they would send you a refurb first and return your phone after receiving the refurb. If you this with your current phone, they will find out and charge your account so don't try it.
My girlfriend did the same, her crappy Caseology case did nothing but look pretty.
T-Mobile insurance the deductible is 175 for the S7E.
Leelouster said:
Thank you for actually typing out a reply that will help me out unlike some others here. I've had the phone since launch day. I purchased it in the store through credit card, so I doubt I can do that. So basically I'd have to get the screen replaced? I can't tell T-Mobile that my phone is faulty? (Because legitametly, I've been having problems with the speaker, and the phone has been messing up quite a bit way before I dropped it). I think they should supply a refurbished phone, no? That is way to expensive to get the screen replaced by the way...but it's worth it. I was thinking of getting squaretrade, but I didn't think that this would happen to my phone since I had a case on it.
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I don't know if the store would side with you on that (claiming that there were other problems before the screen cracked). Even then, perhaps they would try fixing those other problems without addressing the cracked screen. Bottom line, a cracked screen is not covered under the standard Samsung warranty so you'll have to pay to get that fixed either way. Good luck :good:
WE NEED PICTURES!
WE NEED PICTURES!
WE NEED PICTURES!!
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