Exclamation mark on Wifi/Signal icon - Nexus 6P Q&A, Help & Troubleshooting

I cannot seem to fix it. I have searched threads here and on other forums, poked around the Google forums and I have tried everything mentioned and I cannot get it to go away. It comes and goes at random too. I have yet to flash an older radio, if anyone could provide me with one then I could give that a shot, but I cannot believe that I am in the minority here.
Oh and I have completely factory reset my phone and it does not help. Rooted running PureNexus.

tluley51 said:
I cannot seem to fix it. I have searched threads here and on other forums, poked around the Google forums and I have tried everything mentioned and I cannot get it to go away. It comes and goes at random too. I have yet to flash an older radio, if anyone could provide me with one then I could give that a shot, but I cannot believe that I am in the minority here.
Oh and I have completely factory reset my phone and it does not help. Rooted running PureNexus.
Click to expand...
Click to collapse
That's means your router has no Internet not the phone. It's your WiFi router losing its Internet connection. Without seeing your setup I can only speculate as to the exact issue.

Gizmoe said:
That's means your router has no Internet not the phone. It's your WiFi router losing its Internet connection. Without seeing your setup I can only speculate as to the exact issue.
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Click to collapse
There are 2 problems with that. All my computers and other phones in the house do not have this problem, so it definitely is not the router. Also, I am not always connected to my home router. I will be on my commute to work (no wifi) and it will happen. Hell, it will happen AT work and we have an enterprise network with update to date Cisco switches and APs.

tluley51 said:
There are 2 problems with that. All my computers and other phones in the house do not have this problem, so it definitely is not the router. Also, I am not always connected to my home router. I will be on my commute to work (no wifi) and it will happen. Hell, it will happen AT work and we have an enterprise network with update to date Cisco switches and APs.
Click to expand...
Click to collapse
Rma then. It's not normal.

Gizmoe said:
Rma then. It's not normal.
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Click to collapse
Funny thing is, I am back to unrooted stock and it instantly goes away. I was having the issue last night and into this morning on my home Wifi, on my way to work, then at work on LTE and when on the Wifi. I reverted the phone back to stock and now all is well. Why would a custom rom have something to do with not connecting to Google Services??

tluley51 said:
Funny thing is, I am back to unrooted stock and it instantly goes away. I was having the issue last night and into this morning on my home Wifi, on my way to work, then at work on LTE and when on the Wifi. I reverted the phone back to stock and now all is well. Why would a custom rom have something to do with not connecting to Google Services??
Click to expand...
Click to collapse
There could be many reasons. Custom Roms are modified and usually have custom kernels. Lots of stuff can go wrong. It's the risk of flashing custom Roms. I find with the 6p, stock rooted is the best. There isn't anything you can't do between xposed and root access. Each time I try a rom I have radio issues to be honest. I just stay stock.

That's a good call. Really the only thing I want root for is theming and double tap to wake, both can be achieved without custom rom (I believe)
Although I use Android Pay and even with systemless root, I am unable to get it to work....So maybe I should stay stock for awhile, but that is for another thread.
Appreciate your help, Gizmoe!

tluley51 said:
That's a good call. Really the only thing I want root for is theming and double tap to wake, both can be achieved without custom rom (I believe)
Although I use Android Pay and even with systemless root, I am unable to get it to work....So maybe I should stay stock for awhile, but that is for another thread.
Appreciate your help, Gizmoe!
Click to expand...
Click to collapse
I think Google has updated the safetynet API that prevents Android Pay working with Systemless root. I had it working until the latest update of Android Pay.

tluley51 said:
I cannot seem to fix it. I have searched threads here and on other forums, poked around the Google forums and I have tried everything mentioned and I cannot get it to go away. It comes and goes at random too. I have yet to flash an older radio, if anyone could provide me with one then I could give that a shot, but I cannot believe that I am in the minority here.
Oh and I have completely factory reset my phone and it does not help. Rooted running PureNexus.
Click to expand...
Click to collapse
I see you are running Pure Nexus, seems you are not the first to have an issue with wifi. Beans has suggested a potential fix.

SlimSnoopOS said:
I see you are running Pure Nexus, seems you are not the first to have an issue with wifi. Beans has suggested a potential fix.
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Click to collapse
Unfortunately, I had tried that. I am not even sure it is Wifi related though as I was getting the ! on my cell signal as well when I wasn't even on wifi.

tluley51 said:
Unfortunately, I had tried that. I am not even sure it is Wifi related though as I was getting the ! on my cell signal as well when I wasn't even on wifi.
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Click to collapse
Hmm, that is unusual. Is this all occurring with the matching Vendor.img to the Pure Nexus build you are using?
Sent from my Nexus 5X using Tapatalk

SlimSnoopOS said:
Hmm, that is unusual. Is this all occurring with the matching Vendor.img to the Pure Nexus build you are using?
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
Yes, it was. I have reverted back to stock unrooted and I am no longer having the issue. I did not want to do this, but unfortunately I have to actually use my phone as a phone and need the basic functionality that I was losing with the continuous issue.

tluley51 said:
Yes, it was. I have reverted back to stock unrooted and I am no longer having the issue. I did not want to do this, but unfortunately I have to actually use my phone as a phone and need the basic functionality that I was losing with the continuous issue.
Click to expand...
Click to collapse
I suggest trying another rom and testing that out. May help you isolate the problem. Perhaps its has to do with 2.4 ghz vs. 5.0 ghz Wi-Fi networks, either can be forced in Wi-Fi settings. Or it may be a conflict with a mod in Pure Nexus if this does not occur on another rom.
Sent from my Nexus 5X using Tapatalk

Related

internet/data issue due to different rom?

Anyone here seeing some data issues on the D2 running Fission? I am in a major city, and it seem like I am kind of having some data issues since I starting running Fusion, specially when browsing the web. The internet seems to lag a bit, and connection seems a bit slow(good bit slower than normal). I got a message few times relating to the data connection. I want to say this could be a network issue, but my sister with a Droid Inc, says here data is fine? Any ideas?
Called VZW today up asking if there was an issue on their end, and they said no. Tech then told me to take out the battery for 10-15 seconds and they try the internet when back on. Tech said it could be due to the phone not properly switching from one tower to another. It did work, but about 2 hours latter I was having the same connection issue where pages would no open up, and data was a bit on the slow side. Did the same method again, and that worked. I didn't have this issue on the stock D2 rom, or with my Eris(well that always dropped 3G reception, this is full bars with connection problem). Could this be due to me being on Fission 2.2.2, or is it whole different matter not due to being in Fission? Thanks
tbaker077 said:
Called VZW today up asking if there was an issue on their end, and they said no. Tech then told me to take out the battery for 10-15 seconds and they try the internet when back on. Tech said it could be due to the phone not properly switching from one tower to another. It did work, but about 2 hours latter I was having the same connection issue where pages would no open up, and data was a bit on the slow side. Did the same method again, and that worked. I didn't have this issue on the stock D2 rom, or with my Eris(well that always dropped 3G reception, this is full bars with connection problem). Could this be due to me being on Fission 2.2.2, or is it whole different matter not due to being in Fission? Thanks
Click to expand...
Click to collapse
Im running 2.2.2 and im not having that issue. My girl has a D1 and she gets the same crappy service i get i really dont think its the rom. And i dont think there is enough of a difference between 2.2.1 and 2.2.2 to have one get different reception than the other
Shot from my level 60 crossbow of awesomness!
Maybe it just my phone then? I guess will see what I can do.
Have your tried a root reset with a reinstall?
I have been having this problem, Data will just stop working all together. Text messages won't get sent or delivered. The 3G icon just shows uploading and not downloading or stops showing anything at all. I can't fix it unless I turn on Airplane Mode then back off or reboot the phone. Right now I'm running Fission 2.1 but I ran into Data issues with the default R2D2 rom.
volcanomike said:
I have been having this problem, Data will just stop working all together. Text messages won't get sent or delivered. The 3G icon just shows uploading and not downloading or stops showing anything at all. I can't fix it unless I turn on Airplane Mode then back off or reboot the phone. Right now I'm running Fission 2.1 but I ran into Data issues with the default R2D2 rom.
Click to expand...
Click to collapse
So the issue your having is not related to a fission rom...
So, I may have solved the issue. I started clean again; cleared all data and status and stuff, then reinstalled 2.2.2, and then hard rested. Only thing I did different was not install the black status bar and all seems fine, and data seems normal.
tbaker077 said:
So, I may have solved the issue. I started clean again; cleared all data and status and stuff, then reinstalled 2.2.2, and then hard rested. Only thing I did different was not install the black status bar and all seems fine, and data seems normal.
Click to expand...
Click to collapse
I hate to say this man, but from my experience, the more "stuff" you throw on top of a rom, the more bugs your gonna encounter. And youll never have the same bug twice...
Why is that?
Mackattack said:
Why is that?
Click to expand...
Click to collapse
Why is what?
The issue may have arisen again, but I was on the market, so it not clear if that was the market issue many people are facing or it was a data issue.
mikeyinid said:
Why is what?
Click to expand...
Click to collapse
More stuff you put in the more bugs you encounter.
Mackattack said:
More stuff you put in the more bugs you encounter.
Click to expand...
Click to collapse
Im not a dev or anything, but here is an example. I was having problems with a rom i was running last night, reboots and such. The very first thing the dev who made the rom asked me was if i was running a theme. Now, im not saying you shouldnt use custom themes or addons with these roms, but every device is different and will react different. And when your flashing 3-4 different themes over a rom trying to find one you like, or flashing addons then trying to undo them your gonna create some issues. Of course, and i remind you again that im not a dev, this is completely based on my experience, and opinion
I guess with themes that can make sense. I wonder what team defused has to say about this?

[Q] Nexus 4 Notification Delay

This topic has been discussed a lot of times on internet but I am really concerned about fixing my phone as no matter what, if i am on 2G, 3G or WIFI I stop having notification after 15-20 minutes. In fact I tried PINGING my device and PING stops really after 15 minutes. Anyways, currently I am desperately waiting for 4.3 and there is just no NEWS of the RELEASE DATE whatsoever. But also I am not much into CUSTOM ROM or KERNELS but was wondering if I can only update the KERNEL version (i.e., FRANCO if any one suggest) and solve this issue. I want to be remain on STOCK ANDROID but is it possible to only upgrade the kernel ?
Also I would need tutorial for the quickest root and the safest kernel to follow and keep upgrading it all the time. Thank you.
ibrahim52 said:
This topic has been discussed a lot of times on internet but I am really concerned about fixing my phone as no matter what, if i am on 2G, 3G or WIFI I stop having notification after 15-20 minutes. In fact I tried PINGING my device and PING stops really after 15 minutes. Anyways, currently I am desperately waiting for 4.3 and there is just no NEWS of the RELEASE DATE whatsoever. But also I am not much into CUSTOM ROM or KERNELS but was wondering if I can only update the KERNEL version (i.e., FRANCO if any one suggest) and solve this issue. I want to be remain on STOCK ANDROID but is it possible to only upgrade the kernel ?
Also I would need tutorial for the quickest root and the safest kernel to follow and keep upgrading it all the time. Thank you.
Click to expand...
Click to collapse
The choices and threads are out there for you if this is truly bothering you. You can stay stock and flash a couple of files to test out if your issue is fixed. Rooting is not the end of the world and you can always go back. As for tools there are multiple stickied root methods just choose one. Also no guarantee 4.3 fixes the issue. I flashed a couple files from Development in the Wifi/Fix thread and my problems went away. May for you it may be the prima drivers but you wont know until you do it
playya said:
The choices and threads are out there for you if this is truly bothering you. You can stay stock and flash a couple of files to test out if your issue is fixed. Rooting is not the end of the world and you can always go back. As for tools there are multiple stickied root methods just choose one. Also no guarantee 4.3 fixes the issue. I flashed a couple files from Development in the Wifi/Fix thread and my problems went away. May for you it may be the prima drivers but you wont know until you do it
Click to expand...
Click to collapse
I will be still waiting till 4.3 is released but just one thing I wanted to confirm when you said your problem was FIXED. Was it on both 3G / WiFi because this issue occurs on both interface.
Are there any other particular apps that still gets notification after everyone don't?
Sent from my Nexus 4 using xda app-developers app
QuackDuck said:
Are there any other particular apps that still gets notification after everyone don't?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
any APP has the same issue. I use the following and in everything it is the same frustrating issue.
whatsapp
Talk.to
Email (Even if the settings are on 1 hour INBOX CHECK, it never works until i manually do the sync)
These are the only apps I always expect to notify me INSTANTLY. Also it was the same in Google talk and any other IM apps.
ibrahim52 said:
I will be still waiting till 4.3 is released but just one thing I wanted to confirm when you said your problem was FIXED. Was it on both 3G / WiFi because this issue occurs on both interface.
Click to expand...
Click to collapse
for me I had mostly issues on wifi and now I can ping my phone after 30 minutes and it still going. I never honestly noticed it on 3g but either way you have options try them first
playya said:
for me I had mostly issues on wifi and now I can ping my phone after 30 minutes and it still going. I never honestly noticed it on 3g but either way you have options try them first
Click to expand...
Click to collapse
Thanks but it also happens in 2G because 3G I can't use due to my work environment where I can't keep charging my phone and in 3G this phone battery drains quickly. Well, two more weeks ill wait for 4.3 and if Google is still fooling then I will go ahead with ROOT and some KERNEL experiments. Thanks a load.

Full signal - no data

Whenever I am at a sporting event (College basketball or hockey) I have FULL 4G signal and no data what so ever.. My gf also has the exact same problem when she is at work everyday downtown Des Moines, IA. We both can send and receive calls and texts, also mobile networks are connected. Wifi works just fine. Have tried the obvious restart, airplane mode, turned phone off and pull batt and let sit and then boot to reset the prls. When we both leave those areas everything works fine.
Yes, I have a feeling this has something to do with the over abundance of people on the network but I do have several people that have no problem with other android and ios devices with verizon that have no problem. They might be slow but at least can use data. Quite embarrassing when I am knocking on ios crap and they show me up when something simple needs to be looked up (face-palm)
Both same stuff and settings:
1. Running Hyper Drive Rls 6
2. MJE
3. Global network with roaming enabled
4. Probably others that I cant recall at the moment.
If anyone has any insight it would be greatly appreciated or maybe same related problem with a fix would be awesome! Thanks!
stalls said:
Whenever I am at a sporting event (College basketball or hockey) I have FULL 4G signal and no data what so ever.. My gf also has the exact same problem when she is at work everyday downtown Des Moines, IA. We both can send and receive calls and texts, also mobile networks are connected. Wifi works just fine. Have tried the obvious restart, airplane mode, turned phone off and pull batt and let sit and then boot to reset the prls. When we both leave those areas everything works fine.
Yes, I have a feeling this has something to do with the over abundance of people on the network but I do have several people that have no problem with other android and ios devices with verizon that have no problem. They might be slow but at least can use data. Quite embarrassing when I am knocking on ios crap and they show me up when something simple needs to be looked up (face-palm)
Both same stuff and settings:
1. Running Hyper Drive Rls 6
2. MJE
3. Global network with roaming enabled
4. Probably others that I cant recall at the moment.
If anyone has any insight it would be greatly appreciated or maybe same related problem with a fix would be awesome! Thanks!
Click to expand...
Click to collapse
i had a lot of problems with hyper drive, once i went to stock or clear rom it worked perfectly, did you try going to stock while you were in the stadium||
stalls said:
Whenever I am at a sporting event (College basketball or hockey) I have FULL 4G signal and no data what so ever.. My gf also has the exact same problem when she is at work everyday downtown Des Moines, IA. We both can send and receive calls and texts, also mobile networks are connected. Wifi works just fine. Have tried the obvious restart, airplane mode, turned phone off and pull batt and let sit and then boot to reset the prls. When we both leave those areas everything works fine.
Yes, I have a feeling this has something to do with the over abundance of people on the network but I do have several people that have no problem with other android and ios devices with verizon that have no problem. They might be slow but at least can use data. Quite embarrassing when I am knocking on ios crap and they show me up when something simple needs to be looked up (face-palm)
Both same stuff and settings:
1. Running Hyper Drive Rls 6
2. MJE
3. Global network with roaming enabled
4. Probably others that I cant recall at the moment.
If anyone has any insight it would be greatly appreciated or maybe same related problem with a fix would be awesome! Thanks!
Click to expand...
Click to collapse
For what it's worth, this kind of thing happens to me on my daily commute on the train and I always refer to it as a "fake signal".
If you think it's something with your device and not the network congestion like you mentioned, I would try to reset the APN(access point names) to default to be safe, can't hurt to try.
lmike6453 said:
For what it's worth, this kind of thing happens to me on my daily commute on the train and I always refer to it as a "fake signal".
If you think it's something with your device and not the network congestion like you mentioned, I would try to reset the APN(access point names) to default to be safe, can't hurt to try.
Click to expand...
Click to collapse
I had my gf try and reset her apns to default and she said it didnt help her out.. Connection times out on speedtest and everything else is extremely slow
sfld said:
i had a lot of problems with hyper drive, once i went to stock or clear rom it worked perfectly, did you try going to stock while you were in the stadium||
Click to expand...
Click to collapse
I have not tried a stock rom an I dont know if she has one in a slot.. I dont cuz i put the hyperdrive in the stock slot and have no other roms. this could be a option to try though. Anyone else have this problem with hyperdrive?
Thanks for the replys!
stalls said:
I had my gf try and reset her apns to default and she said it didnt help her out.. Connection times out on speedtest and everything else is extremely slow
I have not tried a stock rom an I dont know if she has one in a slot.. I dont cuz i put the hyperdrive in the stock slot and have no other roms. this could be a option to try though. Anyone else have this problem with hyperdrive?
Thanks for the replys!
Click to expand...
Click to collapse
I suspect that it could be that you're not getting a LTE signal at all after re-reading your first post.
What happens if you change that Global option to LTE/CDMA only?
Do you get a LTE signal?
How are the speeds via tests?
lmike6453 said:
I suspect that it could be that you're not getting a LTE signal at all after re-reading your first post.
What happens if you change that Global option to LTE/CDMA only?
Do you get a LTE signal?
How are the speeds via tests?
Click to expand...
Click to collapse
I have tried switching to LTE/CDMA and it doesn't change anything. I do have LTE signal and it says connected in the status. Speed test usually says timed out connection. Rarely it will connect and will just wait on the ping test infinitely.
stalls said:
I have tried switching to LTE/CDMA and it doesn't change anything. I do have LTE signal and it says connected in the status. Speed test usually says timed out connection. Rarely it will connect and will just wait on the ping test infinitely.
Click to expand...
Click to collapse
Very odd, I would try to wipe the /cache partition via Safestrap/TWRP recovery and let us know! Curious to see what it ends up being
lmike6453 said:
Very odd, I would try to wipe the /cache partition via Safestrap/TWRP recovery and let us know! Curious to see what it ends up being
Click to expand...
Click to collapse
I will wipe her cache tonight and have her check it out tomorrow at work.. Thanks again!
lmike6453 said:
Very odd, I would try to wipe the /cache partition via Safestrap/TWRP recovery and let us know! Curious to see what it ends up being
Click to expand...
Click to collapse
Didnt seem to work either...
I'm running Beans ROM and I'm having the same issue. I have full signal but my data is in and out. It's almost impossible to connect to Netflix, play store or even the internet.
Take a sec and hit thanks if I helped or if you're in a good mood!
bskarpa said:
I'm running Beans ROM and I'm having the same issue. I have full signal but my data is in and out. It's almost impossible to connect to Netflix, play store or even the internet.
Take a sec and hit thanks if I helped or if you're in a good mood!
Click to expand...
Click to collapse
Do you happen to be on MJE modem? I am going to try and flash a different modem to my gf's phone (she can be the test dummy) and see if it helps.
stalls said:
Do you happen to be on MJE modem? I am going to try and flash a different modem to my gf's phone (she can be the test dummy) and see if it helps.
Click to expand...
Click to collapse
No I'm on MJ7
Take a sec and hit thanks if I helped or if you're in a good mood!
stalls said:
Whenever I am at a sporting event (College basketball or hockey) I have FULL 4G signal and no data what so ever... recall at the moment.
... If anyone has any insight it would be greatly appreciated or maybe same related problem with a fix would be awesome! Thanks!
Click to expand...
Click to collapse
Hey @stalls, got your PM & no, unfortunately I don't know of any modem zips... Might be that safestrap isn't friendly about flashing modems, not sure though, just know there are none to be found or I'd have them in my mirror thread for sure.
It seems you've tried most of what I'd suggest. I'm in Des Moines, as you know, and I'm running the MJE modem with no problems to date. There's a possibility your device might just like a different modem better, but it's unlikely as most differentiation amongst modems is location based.
I'm also running stock rooted with xposed modules for my customization, so that's a pretty significant difference from a custom rom. I'd highly recommend running stock for a day or two and seeing what your results are like (maybe on your ladies phone as she can test more easily being that her trouble spot is work, not having to get amongst a big crowd like you.)
To do this without losing everything just make a Nandroid of your current setup in safestrap & Odin the mje tar I have linked in my thread in my sig. All instructions & files needed are there. You can always just restore after a test period & be back where you were.
That leads me to my last question, have either of you ever Odined mje to get the updated firmware & kernel or did your guys phones come preloaded with mje? The reason I ask is if you got only part of the mje update it could be causing some issues.
Hope I've helped some.
DutchDogg54 said:
Hey @stalls, got your PM & no, unfortunately I don't know of any modem zips... Might be that safestrap isn't friendly about flashing modems, not sure though, just know there are none to be found or I'd have them in my mirror thread for sure.
It seems you've tried most of what I'd suggest. I'm in Des Moines, as you know, and I'm running the MJE modem with no problems to date. There's a possibility your device might just like a different modem better, but it's unlikely as most differentiation amongst modems is location based.
I'm also running stock rooted with xposed modules for my customization, so that's a pretty significant difference from a custom rom. I'd highly recommend running stock for a day or two and seeing what your results are like (maybe on your ladies phone as she can test more easily being that her trouble spot is work, not having to get amongst a big crowd like you.)
To do this without losing everything just make a Nandroid of your current setup in safestrap & Odin the mje tar I have linked in my thread in my sig. All instructions & files needed are there. You can always just restore after a test period & be back where you were.
That leads me to my last question, have either of you ever Odined mje to get the updated firmware & kernel or did your guys phones come preloaded with mje? The reason I ask is if you got only part of the mje update it could be causing some issues.
Hope I've helped some.
Click to expand...
Click to collapse
Ya it seems to be only a problem in highly congested areas like work or a large game or concert. We both have updated the phones to MJE with the OTA update from the big red. I was gonna try and plan to set up a few slots for her and run maybe clean rom, baja, and stock and see how that goes.. Also leave her hyperdrive in the stock slot untouched (also backed up).
You don't happen to have a problem with downtown Des Moines. She happens to work at Nationwide. Maybe even in a crowded cell traffic area like a arena?
Just a lil update.. I had her try out clean rom at her work and it is just as bad. If it ever gets a connection while on 4G... Lol it had a Ping time of 808 and Download of .4 that is horrible!
Another update
Here is some speed tests at the Iowa State basketball game in Ames Iowa tonight.
First one is on 3G (I know it says 4G but the screen shot was after switching)
Second is 4G also the test stopped right there and wouldn't budge at all for over 5 mins so i took the screenshot
My gf's phone (not shown) was much much worse on ping time. 1900 - something MS.
Both on Hyperdrive ROM MJE Modem.

Cannot update PRL or Profile Error codes

So for a while now I have not been able to update my PRL or Profile. It hasn't bothered me because for the most part the phone has worked fine until recently. A friend texted me and said he was going to call me. He text back a few minutes later and ask why I didnt answer. Phone was next to me the whole time and it didnt ring or so any kind of notification that he had tried to call. Took him 3 calls before my phone rang and he got through.
I have applied for a few jobs within the past few weeks and have heard nothing from anyone which I am surprised because I was referred to one company by and friend who put in a good word for me and said that his supervisors were really impressed with my resume. So now I feel like this issue could possibly be costing me job opportunities and I want to get it figured out.
The errors are 6602 and 407. I've tried to do it over 4G and put my phone just in CDMA mode for 3G only and get the 407 code for 3G and the 6602 over 4G.
I am running Stock rooted/odexed MK2 and I just did a clean flash of the rom again clearing data/cache and dalvik seeing if that would help which it didn't. I have reflashed the modem seperately also with no help.
I have seen many threads of others having this issue but no answers on a fix. Has anyone experienced this and actually done something that has resolved the issue?
If you feel it may be costing you a job, why not flash a nand of a stock rom, assuming you have one
Sent from my SPH-L720 using XDA Free mobile app
I did, I flashed back to MF9 using this http://www.rwilco12.com/Files/Devic...H-L720)/Stock ROMs/MF9/Full Restore/Unrooted/
Which should be a stock factory restore, still would not update profile or prl. From there I updated to NG2 with Samsung Kies and I am still not able to update either.
tenaciousj said:
I did, I flashed back to MF9 using this http://www.rwilco12.com/Files/Devic...H-L720)/Stock ROMs/MF9/Full Restore/Unrooted/
Which should be a stock factory restore, still would not update profile or prl. From there I updated to NG2 with Samsung Kies and I am still not able to update either.
Click to expand...
Click to collapse
What kernel do you use?
(I fixed this issue I my phone, but SERIOUSLY, what seemed to fix it MADE NO SENSE, so I'm not going to to relate it again, you can look up my posts if you want, but I wouldn't waste your time. I'm more interested in what kernel you are using... if it isn't KT-SGS4, then it doesn't matter.)
Other than that, have you tried the ##72786# dialer code, which is supposed to reset that stuff (didn't fix it for me personally)? You may have to reactivate your phone though (I did), which isn't that much of an issue...
rsngfrce said:
What kernel do you use?
(I fixed this issue I my phone, but SERIOUSLY, what seemed to fix it MADE NO SENSE, so I'm not going to to relate it again, you can look up my posts if you want, but I wouldn't waste your time. I'm more interested in what kernel you are using... if it isn't KT-SGS4, then it doesn't matter.)
Other than that, have you tried the ##72786# dialer code, which is supposed to reset that stuff (didn't fix it for me personally)? You may have to reactivate your phone though (I did), which isn't that much of an issue...
Click to expand...
Click to collapse
For kernel version it shows 3.4.0-2162929 which I'm guessing is the stock NG2. I haven't flashed anything else since updating through Kies to NG2.
I've done the 72786 dial code a handful of times and it still didn't help. The only thing that solved was a issue I had after I first updatd to NG2 I had no working 4G. Phone would only connect to 3G and that was when it was in CDMA only mode. Aside from that it hasn't helped with the PRL/Profile update issue I'm having.
tenaciousj said:
For kernel version it shows 3.4.0-2162929 which I'm guessing is the stock NG2. I haven't flashed anything else since updating through Kies to NG2.
I've done the 72786 dial code a handful of times and it still didn't help. The only thing that solved was a issue I had after I first updatd to NG2 I had no working 4G. Phone would only connect to 3G and that was when it was in CDMA only mode. Aside from that it hasn't helped with the PRL/Profile update issue I'm having.
Click to expand...
Click to collapse
Yeah, that does sound like a stock kernel to me. Have you tried updating it through the Sprint Zone app? In Settings, More Networks, Mobile Networks, Network Mode, if it is not set to Automatic, you can try setting it to that and see if it lets you update after reboot, I have heard that can help but did not fix it for me (I have it set to LTE/CDMA). Have you seen this thread: Galaxy S4/Note 3/Mega - Update Profile/PRL/HFA Fix for Sprint/Boost/Virgin Mobile/etc? It is complex (don't IGNORE steps 5, 6, 7 and 8, which most people in the thread seem to...). I have not personally used this method, I was planning to before my issue resolved itself, but I didn't have a donor GS4 either (damn it, I JUST remembered that I DO, I f*ed up the USB port on my first one and completely forgot about that! BLOW MY MIND! But anyways...).
rsngfrce said:
Yeah, that does sound like a stock kernel to me. Have you tried updating it through the Sprint Zone app? In Settings, More Networks, Mobile Networks, Network Mode, if it is not set to Automatic, you can try setting it to that and see if it lets you update after reboot, I have heard that can help but did not fix it for me (I have it set to LTE/CDMA). Have you seen this thread: Galaxy S4/Note 3/Mega - Update Profile/PRL/HFA Fix for Sprint/Boost/Virgin Mobile/etc? It is complex (don't IGNORE steps 5, 6, 7 and 8, which most people in the thread seem to...). I have not personally used this method, I was planning to before my issue resolved itself, but I didn't have a donor GS4 either (damn it, I JUST remembered that I DO, I f*ed up the USB port on my first one and completely forgot about that! BLOW MY MIND! But anyways...).
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Click to collapse
Thanks for the link I'll check it later. My account is actually a SERO account but I did have working updates when I first got the phone. The phone was also new and activated on the account as soon as I got it.
Sent from my SPH-L720 using Tapatalk
tenaciousj said:
Thanks for the link I'll check it later. My account is actually a SERO account but I did have working updates when I first got the phone. The phone was also new and activated on the account as soon as I got it.
Sent from my SPH-L720 using Tapatalk
Click to expand...
Click to collapse
Yeah, I honestly don't really understand what that thread means when it talks about flashing to legacy accounts. I believe I have a SERO account (I don't know, my wife pays the bill... :silly: ) and the updates worked fine until I think messing with the APNs to try to fix my inability to send MMS messages messed things up. I never flashed any legacy accounts or anything.
So... at this point, even though IT MAKES NO SENSE, I will tell you what SEEMED to fix the issue for me. I STRESS, this MAKES NO SENSE TO ME, but after months of being unable to update my PRL/PROFILE, after doing the following, I was suddenly able to update them. It is likely an EXTREME coincidence, but for the hell of it I will now tell you.
Using the Pro version of Solid Explorer, I copied the Carrier folder from the root of my phone to my external SD card. THAT IS IT. YES... THAT IS IT. NOTHING MORE. I did NOT copy it back, I did not change anything. HOW this could possibly have cured the problem would seem to make very little sense, I can only conjecture that Solid Explorer, in the act of copying the folder to my external SD card, somehow 'refreshed' something in the carrier folder in the root of my phone... and I am grasping at straws here. I think you can probably understand WHY I did not want to reveal that this is what SEEMED to cure my issue, because it is so unlikely, and more likely an extreme coincidence and something else happened that I am not aware of, but that is the only thing I know of that I did related between when it was not working to when it was. So now you know at least (and as I have told a few others, there is no point in not trying, other than the crushing disappointment of it almost certainly not working)...
I should add as well however, now that it occurs to me, that I use the KT-SGS4 KitKat 4.4 TouchWiz kernel, and had for a long time suffered from a loss of mobile connection and GPS. requiring a reboot to get them back (within a similar time period to my PRL/PROFILE issues). I seem to have fixed the mobile connection/GPS loss by choosing the 'correct' governor to use with that kernel for my ROM, and it is not IMPOSSIBLE that THIS occurred at the time I was able to update my PRL/PROFILE, but I do not remember exactly, and I'm PRETTY CERTAIN I still had the issue with the mobile connection/GPS loss after updating my PRL/PROFILE, so I think that likely rules out KT-SGS4 as a culprit in this issue. (But then, I was forgetting that we already established that you were on a stock kernel...)
KNOWN issues with KT-SGS4 Sprint KitKat 4.4 TouchWiz kernel
rsngfrce said:
Yeah, I honestly don't really understand what that thread means when it talks about flashing to legacy accounts. I believe I have a SERO account (I don't know, my wife pays the bill... :silly: ) and the updates worked fine until I think messing with the APNs to try to fix my inability to send MMS messages messed things up. I never flashed any legacy accounts or anything.
So... at this point, even though IT MAKES NO SENSE, I will tell you what SEEMED to fix the issue for me. I STRESS, this MAKES NO SENSE TO ME, but after months of being unable to update my PRL/PROFILE, after doing the following, I was suddenly able to update them. It is likely an EXTREME coincidence, but for the hell of it I will now tell you.
Using the Pro version of Solid Explorer, I copied the Carrier folder from the root of my phone to my external SD card. THAT IS IT. YES... THAT IS IT. NOTHING MORE. I did NOT copy it back, I did not change anything. HOW this could possibly have cured the problem would seem to make very little sense, I can only conjecture that Solid Explorer, in the act of copying the folder to my external SD card, somehow 'refreshed' something in the carrier folder in the root of my phone... and I am grasping at straws here. I think you can probably understand WHY I did not want to reveal that this is what SEEMED to cure my issue, because it is so unlikely, and more likely an extreme coincidence and something else happened that I am not aware of, but that is the only thing I know of that I did related between when it was not working to when it was. So now you know at least (and as I have told a few others, there is no point in not trying, other than the crushing disappointment of it almost certainly not working)...
I should add as well however, now that it occurs to me, that I use the KT-SGS4 KitKat 4.4 TouchWiz kernel, and had for a long time suffered from a loss of mobile connection and GPS. requiring a reboot to get them back (within a similar time period to my PRL/PROFILE issues). I seem to have fixed the mobile connection/GPS loss by choosing the 'correct' governor to use with that kernel for my ROM, and it is not IMPOSSIBLE that THIS occurred at the time I was able to update my PRL/PROFILE, but I do not remember exactly, and I'm PRETTY CERTAIN I still had the issue with the mobile connection/GPS loss after updating my PRL/PROFILE, so I think that likely rules out KT-SGS4 as a culprit in this issue. (But then, I was forgetting that we already established that you were on a stock kernel...)
KNOWN issues with KT-SGS4 Sprint KitKat 4.4 TouchWiz kernel
Click to expand...
Click to collapse
Yeah that copying the carrier folder don't seem like it would do anything but maybe I'll give it a try. Whats the best way to root right now? I just want to make sure it will let me unroot the phone if it dont work and no trip knox incase I have to bring this in.
Do you know what bootloader you are on? You said you were on Sys MK2, then went back to MF9 and now are on NG2. When you went to NG2, unless you took very specific steps to keep the MF9 bootloader, you would be on the NG2 bootloader now, which includes Knox, and you can no longer go back beyond NAE I think. If you don't know what bootloader you have, get DeviceInfo https://play.google.com/store/apps/details?id=com.jphilli85.deviceinfo from the Play Store and under the Software heading, see what it shows for the last 3 digits for Bootloader. This makes a difference on the best root method.
rsngfrce said:
Do you know what bootloader you are on? You said you were on Sys MK2, then went back to MF9 and now are on NG2. When you went to NG2, unless you took very specific steps to keep the MF9 bootloader, you would be on the NG2 bootloader now, which includes Knox, and you can no longer go back beyond NAE I think. If you don't know what bootloader you have, get DeviceInfo https://play.google.com/store/apps/details?id=com.jphilli85.deviceinfo from the Play Store and under the Software heading, see what it shows for the last 3 digits for Bootloader. This makes a difference on the best root method.
Click to expand...
Click to collapse
Bootloader and software version both show up as NG2 on Device Info.
tenaciousj said:
Yeah that copying the carrier folder don't seem like it would do anything but maybe I'll give it a try. Whats the best way to root right now? I just want to make sure it will let me unroot the phone if it dont work and no trip knox incase I have to bring this in.
Click to expand...
Click to collapse
I'm not an EXPERT on this subject, but if you are on NG2 stock unrooted right now, I believe you can use: CF-Auto-Root to root it. Or, here is a stock rooted version of the NG2 ROM:
[ROM][NG2] Stock Rooted NG2 (which mentions that it has Knox removed).
As far as tripping stuff, I'm somewhat unsure about that to be honest. I have always used Triangle Away on my phone, but it has a warning now not to use it with a custom kernel (which I use). My counter is at 3, but I am out of warranty anyway.
I spent a few hours on chat with Sprint. They couldn't figure it out so I'm bringing it in tomorrow. Guessing I'll get a new phone. The people at the Sprint store seem rather limited in their knowledge, at least they were last time I was there.
Sent from my SPH-L720 using Tapatalk
tenaciousj said:
I spent a few hours on chat with Sprint. They couldn't figure it out so I'm bringing it in tomorrow. Guessing I'll get a new phone. The people at the Sprint store seem rather limited in their knowledge, at least they were last time I was there.
Sent from my SPH-L720 using Tapatalk
Click to expand...
Click to collapse
I guess if there are no signs that it has been rooted, that's probably a good way to go. You apparently had a phone pre-Knox and now I think you will get one with a Knox system, but it doesn't matter in your case since went beyond the point of no return already with the bootloader... I don't know if you have the new Spark model (tri-band), I don't know if the still make the old plain one like I have anymore...
rsngfrce said:
I guess if there are no signs that it has been rooted, that's probably a good way to go. You apparently had a phone pre-Knox and now I think you will get one with a Knox system, but it doesn't matter in your case since went beyond the point of no return already with the bootloader... I don't know if you have the new Spark model (tri-band), I don't know if the still make the old plain one like I have anymore...
Click to expand...
Click to collapse
I got the phone I have now about a month after the GS4 came out so its non sparks. I stayed on MK2 for so long because I couldn't find a newer rom that looked to be stable and not have to jump through a bunch of hoops to install it. The Odin screen shows everything being zero and offical software so I should be good. I am going to sign out of all of my accounts before I bring it in being I have a lot of apps bought through the store that only work on rooted phones. I hope I can get a tri band to replace it. My friend has a triband GS4 and it gets much better data speeds than mine.
Yeah, I mentioned elsewhere here before that I actually didn't know of the existence of the "Sparks" version of the G4. I screwed up the USB port on my G4 before upgrade time, so I had to buy another G4 on Amazon. Upgrade time has come up, so I was just looking and saw my phone listed as "Non-Sprint Sparks", which I thought meant that they called it the "Sparks" model because I hadn't bought it from Sprint... took me a while to figure out what that actually meant... :laugh:
Sprint online nor the store could fix it so I got a new one.
No rooting but error 407
As titled, I've not rooted the phone. I'm getting error code 407 on attempts to update PRL and Update profile. Download updates manually does nothing. Note I'm on a Samsung Note 4, Sprint. Had updated to Marshmallow 6.0.1 late March but then above actions persist since then. I'm using Wi-Fi only, Sprint service disconnected as I couldn't pay bill when I lost job during a disabling illness.
I haven't been able to update prl profile or firmware for over 8 months. I am not rooted never have been I have called customer service over and over replaced SIM card did the ## stuff nothing has helped. The phone works although service isn't as good as it could be and says there is a prl update available but I always get connection error 6 on all 3. I also have serious battery draining issues as far as my data I do get a strong 4g lte connection just service is low and sometimes drops when I am close to a sprint tower every other phone gets full bars really on any network especially sprint. I hope someone can help I like my sph-720 other that that and honestly I can't afford to keep up with the Joneses. Hopefully this is enough info please help
00Lee said:
I haven't been able to update prl profile or firmware for over 8 months. I am not rooted never have been I have called customer service over and over replaced SIM card did the ## stuff nothing has helped. The phone works although service isn't as good as it could be and says there is a prl update available but I always get connection error 6 on all 3. I also have serious battery draining issues as far as my data I do get a strong 4g lte connection just service is low and sometimes drops when I am close to a sprint tower every other phone gets full bars really on any network especially sprint. I hope someone can help I like my sph-720 other that that and honestly I can't afford to keep up with the Joneses. Hopefully this is enough info please help
Click to expand...
Click to collapse
Have you done a factory reset via recovery? Or you might want to flash latest full stock

Joy UI v12

Hi! I recently updated my Blackshark 2 and after the update, an old problem I had came back.
My connections keep fluctuating. I'll be using the internet on my phone for apps and then my mobile networks and wifi suddenly disconnects and reconnects after a few seconds. It's really frustrating since it keeps disconnecting me from internet-intensive apps.
Any ideas on how to fix this? It's honestly driving me nuts.
Factory reset should fix that.
tw1st3d83 said:
Factory reset should fix that.
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Click to collapse
Unfortunately it didn't work. I've noticed I'm getting notifications before I get disconnected. My phone keeps trying to activate my sim cards even though they're already activated.
Shenanigans11779 said:
Unfortunately it didn't work. I've noticed I'm getting notifications before I get disconnected. My phone keeps trying to activate my sim cards even though they're already activated.
Click to expand...
Click to collapse
Ok, so you probably then used some beta build of JoyUi12 or something that is not yet officially published or it is not for your device eg. you had global and flashed chinese build or other way around. Go back to build that worked and wait for official release.
tw1st3d83 said:
Ok, so you probably then used some beta build of JoyUi12 or something that is not yet officially published or it is not for your device eg. you had global and flashed chinese build or other way around. Go back to build that worked and wait for official release.
Click to expand...
Click to collapse
I had not flashed anything on my Stock China ROM BS 2 and just used the OTA upgrade to Joy UI v12.
Shenanigans11779 said:
I had not flashed anything on my Stock China ROM BS 2 and just used the OTA upgrade to Joy UI v12.
Click to expand...
Click to collapse
Ok, sorry for wrong assumption. I just try to help as best as i can.
Usually problems that you have are coming from software because after update some old stuff from previous version stick around and have conflict with new stuff so factory reset should fix that. In your case that did not worked so maybe it is a hardware problem.
tw1st3d83 said:
Ok, sorry for wrong assumption. I just try to help as best as i can.
Usually problems that you have are coming from software because after update some old stuff from previous version stick around and have conflict with new stuff so factory reset should fix that. In your case that did not worked so maybe it is a hardware problem.
Click to expand...
Click to collapse
I apologize for the hostile tone, it was not my intention at all. You have been very helpful and I've greatly appreciated the effort. I'll try doing some more random stuff. This has happened before about half a month ago but it went away. Now that it's back its even worse than before so i can't just ignore it as I had in the past.
Again, thanks for the input. You've really been a great help.

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