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So I am experiencing weird charging problems on my Note N7000 described by many ppl in various places. And this is my correspondence to Samsung and their response. I guess no matter how wonderful things they make - stay away if you travel or can't wait for them to come to your country. Samsung's vision of global village.....
My letter:
Hello!
This e-mail is in regards to 2 (two!) transaction records I had to open already.
Their numbers:
5103380251
3101152244
For starters - neither of them solved my problem. Also - the second one was required only to get this e-mail address after only 35 minutes on hold....
Anyways - I have an INTERNATIONAL version of Galaxy Note (GT-N7000). The phone was manufactured without SIM lock, with INTERNATIONAL in the name, implying that it can be used INTERNATIONALLY. Since it resides in Canada now I called Samsung Canada to get it repaired. (all details should be in the tickets hopefully - in a nutshell the phone is exhibiting very weird behaviour once it is connected to a wall charger, please, call or e-mail me if the details in the ticket(s) are unclear). Through a bit of research I established that this behaviour is not isolated to my unit only as I found multiple posts on various technology related forums about similar anomaly.
By calling your support line I learned some valuable lessons that might dictate my future purchasing decisins:
1. Even though there are thousands of people in Southern Ontario using various models of Samsung mobile products one has to ship the phone to Quebec for anyone even to take a look at the issue.
2. Global company like Samsung does not honour warranties for the products purchased outside of country of residence even though the Internet allows for free exchange of goods even when big telecommunications corporations artificially try to block certain products from different markets for marketing purposes (seems like they have full unconditional backing in doing so from Samsung)
3. I stopped wondering why superior product features lose ground to outdated technologies marketed by Apple - all that matters is customer satisfaction.... My daughters iPhone started "freezing", one quick visit in the Apple store resulted in the instant phone exchange... By the way - the iPhone was purchased in the United States and the exchange occurred in Canada. All that was needed was the serial number to confirm the warranty.
Well - my Note was manufactured in October 2011 so I believe it is not one year since then. I do not understand why I am hitting obstacles trying to get your product fixed just because I purchased it before it was available in my country.
I hope that this communication will open someone's eyes and will help to resolve my issue in acceptable manner as well as will change the overall customers' experience with Samsung.
Please, contact me via e-mail or phone (number in the signature) if you have any questions in that matter. And of course I would like to see some kind of answer if you do not need any additional information.
Regards,
And this is their response:
Hello Tomasz,
We apologize for any inconvenience this issue may have caused you.
Unfortunately, phones do not have an international warranty, so a service centre in Canada would not be able to perform an in-warranty repair. For warranty support, you would need to contact the original purchase location.
Sincerely,
Samsung Office of the President
if i'm not mistaken normal warranty only valid in the country that you purchased from. international warranty need to be purchase separately
That still sux... Especially that this is a common problem, not one-of.
This month, a lot of LG G4 users in Thailand - H818P are getting stuck in the boot loop issue every day.
The only way is to bring it to LG service center and replace the mother board and they not yet found and the root cause of this problem for a month up to now.
Most is serial lot 505 are being sold in Thailand and found with 10f firmware.
Is someone get the same problem ? What is your country and firmware you are using?
I need how to Restore/Unbrick LG G4 H818P (Bootloop Fix).
Same in Israel - model h815L. Many people have this issue but the local company who is the LG importer here takes their time and do a poor work when changing the motherboard. I read of at least 80 people who had that in here.
Sent from my LG-H815 using Tapatalk
Same problem here with h815EU, bought in Slovakia. Something very similar happened to me - kinda a bootloop - phone starts to LG logo (with unlocked booloader banner) and after ~15sec reboots again and again - luckily I was ableto go insto "download" and recovery and bootloader so I flashed original OpenEU LL droir(10D) - via kdz. After that I was able to boot to android - but after some time it reboots itself and I was back in bootloop. It works that way that after couple of hours on charger and helluva lot autoreboots it starts but again only for couple of minutes, sometimes i was able to install some apps, sometimes only starting google play ended up with bootloop. So now it's in servis, I hope they will fix it or replace, as it is I think memblk error - HW issue.
Please write your experience if you have or had this problem, let we can use it as argument if our warranty repair claims will be denied.
2 extra god & AvivEliyahu: please can you give more info about the probs you mentioned? AFAIK I recently found that even one of developers here was affected by this (or smth very similar) - S3V3N from Poland ( see here: http://forum.androidnow.pl/13118-7-...rp-unlock-bootloader-post85521.html#post85521)
I have h818p.. No problems.. YET
extra god said:
Most is serial lot 505 are being sold in Thailand and found with 10f firmware.
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Interesting.
505 means year 2015, month 05 or may. This is how you can tell when our G4 was made. The first 3 digits of the serial#. You will learn about this useful nugget if you browse the warranty booklet included in the box.
This is the first batch of G4's. These would be people that bought at launch or within a few months from it. Now a days I doubt there is any 505 stock left any more.
When its is said a lot of people i question it. LG has been making many G4's since 2015-05.
If you are among the unlucky few, hit the service centre for a replacement. Might take up to a month but you will get it and for free.
If your model is 505 and more than 3 months have passed without issue then you are probably in the clear.
Just checked SN - its 505KPNY####11 (H815EU) so it's among those from first batch, I bought it sometime @ beginning of june, it worked till begining of november (exactly to - 06.11.) I have unlocked bootloader, but I ready to sue them if they wont fix it &|| repair. I gave it to seller for warranty repair this monday, so I'm waiting for results - I'll keep you posted.
Does Thailand get the SEA version which has unlockable bootloader ?
people facing this problem and who have a variant that has no way to unlock the bootloader have a water tight case.
If you unlocked the bootloader then all bets are off. You are dependent on their goodwill.
don't know about Thailand version (I have H815 EU, bought in slovakia), but I think it depends on local legal regulations - warranty, guarantee repairs. In EU seller is responsible for HW faults not caused by misuse and/or accidental damage(fall from desk etc.) Reality is that device is usually sent to manufacturer or authorised service and they decide. But unlocking bootloader cannot be considered as misuse, at least because unlocking is provided by manufacturer(LG) directly - in case that unlocking was done by some 3rd party app, it might be questionable, but in this case...
2 OneTwelve: Thx for info about 505batch
Very good.
It strengthens my belief that the G4 cannot be bricked with software alone.
It might appear bricked to you but the service centre has the tools to unbrick it.
What if they say they will unbrick it for a fee ?
This fee is actually round trip transport costs to a facility that has the tools and knowledge.
If they say requires a new mobo that suggests a hardware issue. But i am sceptical of this reason.
One month is enough time to send a device back & forth to anywhere in the world.
If they will ask for some reasonable shipping fee, i'll pay that. Hopefully it wont be like on ebay sometimes - some sellers set starting price as 1/10th of item value, but i saw ie. mouse+kbd kombo (worth approx. 100€) for 15€, but shipping was 85€
Today I got the bootloop issue on my G4, I haven't done anything yet, still virgin phone, but it sux give me such problem,will send it for warranty on Monday LG simply ruin its image to me this time.
ayong chia said:
Today I got the bootloop issue on my G4, I haven't done anything yet, still virgin phone, but it sux give me such problem,will send it for warranty on Monday LG simply ruin its image to me this time.
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First 3 digits of the serial# ?
At last people are being aware of the issue which I have been shouting for long
Sent from my LG-H815 using Tapatalk
One Twelve said:
First 3 digits of the serial# ?
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505 (First batch production) and sent to LG Service Center to replace the mainboard and really dissatisfied by LG, As the mainboard replacement take more or less around 1 week (WTF!!!) I think my next replacement device will be Samsung again, as Samsung have superb customer service here.
ayong chia said:
505 (First batch production)
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They still have 505 for sale at the end of November ?
One Twelve said:
They still have 505 for sale at the end of November ?
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Am I mentioned that my device was bought at November (Sorry)? I think if I am not wrong that my device was purchased on August.
ayong chia said:
Am I mentioned that my device was bought at November (Sorry)? I think if I am not wrong that my device was purchased on August.
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ah, i misunderstood what you meant by 'virgin phone'. you mean you did not root. i thought you just bought. it
ayong chia said:
505 (First batch production) and sent to LG Service Center to replace the mainboard and really dissatisfied by LG, As the mainboard replacement take more or less around 1 week (WTF!!!) I think my next replacement device will be Samsung again, as Samsung have superb customer service here.
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One week is good, usually something like this might take a month.
I would not give up sd card and replaceable battery (forever) for 1 week - 1 month of wait.
You have a backup phone ? use it.
One Twelve said:
ah, i misunderstood what you meant by 'virgin phone'. you mean you did not root. i thought you just bought. it
One week is good, usually something like this might take a month.
I would not give up sd card and replaceable battery (forever) for 1 week - 1 month of wait.
You have a backup phone ? use it.
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As I said, Samsung have best customer service here, 1 hour or max for 3 days, I was a LG fan, I owned LG G2,G3 & G4 but confirm no G5 for me, They have ruin their image on me
See, this is the thing i don't understand. Every damn phone has issues if you check on the boards. Someone who has used flagships for a few years knows this.
you had no problems with G2 & G3. So really only one out of three gave you trouble.
Are you paying out of pocket for mobo replacement ? no.
has LG refused warranty ? no
You think samsung will be good, but if there is a problem in the future with samsung you will say the same thing.
Then who will you run to
One Twelve said:
See, this is the thing i don't understand. Every damn phone has issues if you check on the boards. Someone who has used flagships for a few years knows this.
you had no problems with G2 & G3. So really only one out of three gave you trouble.
Are you paying out of pocket for mobo replacement ? no.
has LG refused warranty ? no
You think samsung will be good, but if there is a problem in the future with samsung you will say the same thing.
Then who will you run to
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Never heard that Samsung have such kind of major issue, I was surfed local forum and all said most of serial number from 505-509 are affected (not just a few units), If I am LG, I will do a recall instead of to wait us to get problem and then get repair, I lost all my datas, mobile banking etc, That's the sux thing for me, if they do a recall, then the kind of crappy thing won't happen to their customer!
So, I got the bad bootloop issue.
Chatted with LG USA support online who said I had to reach out to LG Taiwan. LG Taiwan responded that I had to ship my H815 to Taiwan to get it warrantied for the bootloop. And because Taiwan doesn't deal with customers outside of Taiwan regularly, I need to pay for shipping, etc.
Are you f'in kidding me!? AWWW HELL NAW. Someone at LG USA is going to get verbally abused tomorrow over the phone, not chat this time. This will not fly. It'll take a week if not more to get to LG Taiwan, followed by a week or so for them to fix/repair most likely, then another week to come back to me. Not to mention, international shipping isn't cheap.
Screw you LG. You're really pushing me towards the Galaxy S7 or a Nexus phone for my next one.
I gave up. I'm still fighting them trying to get it serviced in the US much quicker, but at this point I have ordered a Nexus 6P and will be switching. I'm done with LG. If I get that phone fixed, I'll just resell it on Swappa and be done with it. See ya LG.
LG USA, who I called this morning, said they might be able to have me ship to the UK instead of Taiwan.........like that helps.
Wow. You guys have ****ty customer support in the US. Never had a problem with the G4, but I got the yellow display spot on the G2 twice. First time it took an hour to change the display, second time they just gave me a new phone. Both times dealt with LG Romania. You know, that country most US citizens have no clue about where it is or that it even exists.
wolfmanro said:
Wow. You guys have ****ty customer support in the US. Never had a problem with the G4, but I got the yellow display spot on the G2 twice. First time it took an hour to change the display, second time they just gave me a new phone. Both times dealt with LG Romania. You know, that country most US citizens have no clue about where it is or that it even exists.
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I was born in Ukraine, so I am very well aware where and what Romania is .
It's because I have a Taiwan phone and live in the US. If I had an H810 or H811, I'd be fine and this would have been replaced already probably. It's terrible customer service and has left a VERY bad taste in my mouth in terms of LG. I can't wait for my 6P to arrive...I'm done with LG. I'll deal without removable battery and no SD card I guess...only reason why I really bought the phone to begin with (G4).
So, you have a Taiwan phone and want a USA service.
You've answered yourself.
Their not denying the service, just want you to send your phone to their services .
It's not LG fault that you bough a Taiwan phone instead of a USA version.
Only in Europe there isn't those differences.
We can buy an EUR version and be able to send it to customers service on almost every country in Europe.
Did you buy a grey import? If you did, not sure what you expect?
IlyaKol said:
LG USA, who I called this morning, said they might be able to have me ship to the UK instead of Taiwan.........like that helps.
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I am in the same boat with a TWN phone.
I think I'll call them up, and if I can get them to have me send it to the UK instead, I think I'll do that. It should cut down on shipping time, if nothing else.
Then I'll see if SquareTrade will pay for shipping as they promised.
I share your frustration with LG.
Yes, it's a TWN model, and yes, they are within their rights to refer me to the TWN repair center.
OTOH, this is an acknowledged wide-spread manufacturing defect on LG's part.
One would think they'd want to make things right and keep the customers.
And no, there is no way I would buy anything from the likes of tropical_mobile ever again. Their claim of "full warranty" is completely misleading.
You've been given full warranty. It's being fixed isn't it?
If you go cheap and buy a grey import, you have to expect this. LG USA and LG Taiwan are separate entities, which is why they have to have it sent to Taiwan.
the_scotsman said:
You've been given full warranty. It's being fixed isn't it?
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Not mine yet. I haven't sent it in yet. My conversation with LG USA ended by them telling me to go call LG TWN on my own. But that was before they acknowledged the problem.
I will try again in the next few days. Even if they simply coordinate things with their Taiwanese brethren on my behalf, it would help. I don't speak Chinese.
If you go cheap and buy a grey import, you have to expect this. LG USA and LG Taiwan are separate entities, which is why they have to have it sent to Taiwan.
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It wasn't cheap.
It was the same price as it was here through AT&T. The difference was no carrier lock (no big deal since they would unlock it) and no bloatware or features deleted by AT&T.
I agree that they are within their rights. I argue that given it's a big manufacturing defect, they could have handled it a little more gracefully.
---------- Post added at 06:55 PM ---------- Previous post was at 06:52 PM ----------
As far as tropical_mobile is concerned, what was misleading was the intimation that I would get full warranty here in the U.S., because that's at whom his listing was targeted.
Had I known it means "full Taiwanese warranty", I would have made a different decision.
BTW, I don't even know if LG TWN will honor it, since tropical_mobile themselves are out of Singapore, if memory serves.
Who knows if that will change anything.
I guess I am about to find out.
Really you should have contacted tropical, not LG.
At least in Australia, the place you buy it from is responsible for arranging repair or replacement.
I had to do this with my grey import bought on ebay when I had the screen coating issue.
I arranged it all through the eBay store. never had to deal with LG, as that's what they do.
If in the US, you need to contact the manufacturer yourself, that's rather bad...
Here you go to the seller within the return period, typically 30 days (tropical had something about that in his listing). After that it's manufacturer's warranty, and you have to deal with them directly. I bought mine back in July.
I think it might be different for carrier-branded models, but I have no experience with repairing those.
As far as tropical is concerned, I've read some very unpleasant things about them here, dealing with stuff that was just bought from them and was defective (or some other problem like that).
Regardless, at this point, if I have to ship stuff overseas, I'd rather ship it directly to LG than go through a possibly shady intermediary. Even if tropical is sparkling clean and agrees to get my phone repaired, going through him would only add to the lag (shipping to him, him to TWN, TWN to him, him to me) and increase the possibility of things getting lost in transit.
Anyone who says, "You bought a TWN phone, what do you expect?" is just being straight up silly. It's an LG product. Period. It shouldn't matter what model you have.
And I'd come to grips with being without a phone for a month if I had to send it to the f'in moon and back...what I CAN NOT STAND FOR is ME having to pay for shipping to them. THAT is asinine. It's not my fault the phone broke. It's LG's poor QC. Why should I be punished for that? Especially with international shipping which isn't necessarily cheap relative to domestic shipping.
LG, be it UK, US, Taiwan, etc....should be paying shipping there AND back.
That's like me saying I bought a Japanese car and have to ship it to Japan to get warranty work done on it when there are plenty of Japanese car dealers in the US who can fix it. I just went through this with my Infiniti. They had to ship a dash harness straight from Japan to Albany, NY to my dealer so they could fix my car. Even if you import a car from Japan (mine was produced in Japan, 100% of it), you get it fixed in the US. To me, it's the same stupid thing and should work EXACTLY the same way.
An LG G4 is an LG G4. In 2016, it should not be a problem for LG Corporate to drop ship a mainboard to the nearest LG repair facility (or any US facility) and have my phone fixed within about a week. Hell, ship it straight to me. I'll fix it myself. I've replaced mainboards on a couple of G3's and the G4 is 99% the same.
EDIT: Further more, if LG sold truly unlocked phones in the US, some of us more geeky/nerdy US customers wouldn't need to resort to buy international phones to use Android the way we want to use Android. That's why I decided on the N6P vs say another phone. I can't wait to have TWRP, etc. again. Makes things SO much easier.
IlyaKol said:
Anyone who says, "You bought a TWN phone, what do you expect?" is just being straight up silly. It's an LG product. Period. It shouldn't matter what model you have.
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You bought a device online that isn't your countries native device. It's quite simple really.
Grey imports might be cheaper, but everyone (or so i thought) should know that grey imports are not subject to your own countries warranty details. if you want a US warranty, buy a US LG G4.
It's the same with all grey imports, not just LG.
I don't understand what you mean by 'cheaper' or why it even matters...but how is it cheaper? This phone cost me nearly $700...same as an off contract phone purchased in the US. And now, if I don't get it fixed, I can sell it on Craigslist to someone who is willing to deal with the headache for like $100. I basically paid $100/month to use this phone. Insane. I just paid $615 for the Nexus 6P straight from Google....so actually, the G4 was more expensive than a domestic phone.
And it's not about US warranty vs non-US warranty. I'm still within a year, the ONLY warranty that should matter is manufacturer warranty and that should cover 100% of all manufacturer caused defects and shipping to said manufacturer's repair facility of choice and back to the customer. That is it. Regardless of region.
Again, I'm more mad about ME having to pay shipping than the actual wait time. It's the principle of it. And it pisses me off so much to know that the principle is being completely trampled here. Again, to use my analogy, this is akin to Infiniti USA telling me to ship my Infiniti car to Infiniti Japan (corporate) because that's where the car was put together.
EDIT: For S&G's, I just looked up the shipping info.
Cost: $33.95 (one way)
Time: 6-10 days for most large markets
That's 2 weeks one way (business days), probably 2-3 days for it to get processed/fixed, then 2 weeks back. And if they don't pay shipping back and I have to pay shipping both ways, that's $68 bucks out of my pocket for something that should have never happened but thanks to LG's terrible QC...and evidently customer service...a bunch of us TWN users will have to eat the cost on.
How is that remotely fair?
LG US and LG TWN are somewhat different entities.
You can't expect to buy a device from another country (a device that doesn't exist for sale in your country) and then expect LG US to fix an item they don't even sell.
Using your car analogy, it's like buying a car that is only sold in Canada (unrealistic but easy example), then expecting a US dealer to have spare parts and fix it for you.
This is absolutely common with the vast majority of electronics. I had no idea people were not aware of this?
Hate to be the bearer of bad news, but there are also customs fees which need to be paid on the phone both inbound and outbound. My co-worker sent his G4 to Taiwan for the bootloop problem. He paid for express shipping only to have the phone caught up in customs in Taiwan. After about a week, he finally got it released, but had to pay fees. He told me the overall cost with shipping and customs fees was $180. I have the same phone. No bootloop yet, but if it happens, I don't think I want to invest that additional amount of money to get a fix. Bought the phone for the same reason others did: I wanted a phone without carrier bloat.
the_scotsman said:
LG US and LG TWN are somewhat different entities.
You can't expect to buy a device from another country (a device that doesn't exist for sale in your country) and then expect LG US to fix an item they don't even sell.
Using your car analogy, it's like buying a car that is only sold in Canada (unrealistic but easy example), then expecting a US dealer to have spare parts and fix it for you.
This is absolutely common with the vast majority of electronics. I had no idea people were not aware of this?
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But....but...the car analogy works lol. My dealer didn't have the parts needed to fix my car (built in Japan)...so what happened? They called up Japan and were like, "Yo, homeslice. Ilya over here needs a dash harness. Ya got one? Ya do? Cool, send it over. We'll send you some cash money later. Holla!" That's basically what happened. Had to wait 2 weeks for it to arrive but once it did, my US dealer fixed my Japanese car. I guess I just don't understand WHY LG doesn't operate the same way. Maybe I have different business ethics than the honcho's at LG...*shrug*
You've helped me a lot with my various system.img's...but I just can't agree with you that this is okay or that it should be considered normal.
PD10 said:
Hate to be the bearer of bad news, but there are also customs fees which need to be paid on the phone both inbound and outbound. My co-worker sent his G4 to Taiwan for the bootloop problem. He paid for express shipping only to have the phone caught up in customs in Taiwan. After about a week, he finally got it released, but had to pay fees. He told me the overall cost with shipping and customs fees was $180. I have the same phone. No bootloop yet, but if it happens, I don't think I want to invest that additional amount of money to get a fix. Bought the phone for the same reason others did: I wanted a phone without carrier bloat.
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Ahh, forgot about customs. F that then. I'll just list the phone for sale as broken needing a new board.
On the flip side, anyone know where I can get my hands on an H815 board? I'd honestly rather pay $100 and do it myself because it would take less time and be less of a headache. I've been trying to find an H815 or even an H810 (AT&T) on Ebay that is shattered or something for around $100 but even the ones with broken screens are going for $200. I just need a board and I can get this phone back to working condition in 10 minutes.
Only one I've been able to find is this, which is way too much money: http://rounded.com/lg-g4-h815-mainboard.html?sl=en
IlyaKol said:
You've helped me a lot with my various system.img's...but I just can't agree with you that this is okay or that it should be considered normal.
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Fair enough you don't agree. But it's just how it works with electronic devices, not just phones. Always has been that way.
I just don't understand you guys.
If I bought an Taiwan or USA variant LG would simply deny the warranty because it's not from Europe.
If the store where you guys bought the phone doesn't want to take responsibility for that its their fault, not LG.
Again, LG isn't denying the repair, so you should be upset with the seller and not the company.
Here on Europe we just contact the seller (online shop) and they arrange everything,or if it's bough on a big Comercial shop we just take there and they arrange everything, or simply we go directly to customer support.
The analogy of cars it's good but these are very different things and can't be compared.
Just choose better the stores you buy from.
patalao said:
I just don't understand you guys.
If I bought an Taiwan or USA variant LG would simply deny the warranty because it's not from Europe.
If the store where you guys bought the phone doesn't want to take responsibility for that its their fault, not LG.
Again, LG isn't denying the repair, so you should be upset with the seller and not the company.
Here on Europe we just contact the seller (online shop) and they arrange everything,or if it's bough on a big Comercial shop we just take there and they arrange everything, or simply we go directly to customer support.
The analogy of cars it's good but these are very different things and can't be compared.
Just choose better the stores you buy from.
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FYI, the seller I bought it from did say they'd accept it for a repair, but they are also in Taiwan.
You're completely not reading what I'm saying and why I think it's wrong to do business that way that LG is doing business. It's okay, we can agree to disagree.
Hey guys,
I searched the forum for this news but couldn´t find it anywhere. Therefore, I am sorry if it is old news.
However, if you had the bootloader loop problem you may want to read this.
LG finally admitted officially that some (a lot) units of the LG G4 have a design failure that affects the phones bootloader. Something like some badly fixed components.
" LG Electronics has been made aware of a booting issue with the LG G4 smartphone that has now been identified as resulting from a loose contact between components. Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (www.lg.com/common) for repair under full warranty.
Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. LG Electronics is committed to providing the highest standards of product quality and customer service and apologizes for the inconvenience caused to some of our customers who initially received incorrect diagnoses. "
Good luck!
Source: http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/
This has been posted.
Also, for those of us with non-US phones living in the US. GOOD LUCK. LG USA won't fix the phone. LG Taiwan wants the phone shipped to them which is weeks worth of waiting, etc. AND on your dime.
I am beyond pissed right now. I'm done with LG. This is my last LG device.
I also have a KDDI model with a hardware problem. But LG Romania will not provide any services for phones from outside EU. I have been quite a fan of LG, but now I will look elsewhere.
LG US fixed mine, US phone though. My previous LG had issues as well, but the support from LG wasn't bad in this case.
Sent from my LG-H810 using Tapatalk
IlyaKol said:
This has been posted.
Also, for those of us with non-US phones living in the US. GOOD LUCK. LG USA won't fix the phone.
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Almost makes me wish mine would start looping. I won mine from PC Magazine, if it crapped out and they gave me flack about fixing it I would have to contact PC Magazine....
Will they fix devices with unlocked bootloaders?
I had the bootloop problem with my G4 in Germany. Called Lg support and they immediately told me they are aware of this issue. I had to verify my IMEI with them and then I got sent a free shipping ticket via email. I sent them my phone and got it back approximately 10 days later. It was the same phone, they obv. repaired it. My bootloader was unlocked, when I got it back it was locked again. I have no issues so far and they didn't with my unlocked bootloader. Big thumbs up for the LG Support. Didn't cost me a dime and was handled quite professionally.
ADDED "A Callback from LG Jordan"
This post will be kept up to date with my story.
What happened?
As you may or may not know, a lot of LG G4 devices are becoming paperweights after a while due to manufacturing defects straight from LG. LG admitted that there definitely is an issue, and has claimed to take full responsibility for this. They have pin pointed the issue, and now know how to solve it.
What exactly is the issue?
What I'm talking about is ILAPO, or Infinite Loop Auto Power Off. What actually happens is that over time, loose connections between the CPU and the main board just cut the power off of the CPU. The CPU is a Snapdragon 808, what this means is that there's basically two CPUs inside the device, one that is quad core, and another that is dual. The problem is apparently specific to the dual core CPU, because turning the two cores off might prevent this issue from happening again. Once that CPU is disconnected from the board, the device hangs for about 5-10 seconds and then turns off and doesn't turn back on normally.
This issue is present on a lot of LG G4 devices, but is apparently most common on devices with the serial number that starts with 505. I have (had) a G4 with this serial number. And I was no exception of this issue. After exactly a year and a month and 5 days, I got ILAPO while chatting on Hangouts.
What I did (So Far):
Consulting XDA Members:
So first of all, I have contacted one of the best I've known. He has the experience, and my intention wasn't to nag to him about it, it was to be more of a guinea pig if he needs to extract any info from people who have this issue. It's none other than @autoprime
We went on and on in the IRC chat trying to see if I can at least boot into something. What I could get to was the following:
- LG logo
- TWRP Recovery for 1 second (couldn't press any button there)
- Download mode for 1 second (not enough for a connection to PC)
- VERY RARE 2-3 minutes of normal boot
Trying with LG:
Now I have heard of many tricks to temporarily solve this issue, at least to get my data back. But since LG claimed that they would fix/replace the device, I went ahead and contacted LG, then actually got up and went down to their official repair center in my country.
Their reply was that my device is an LG G4 H815, and what they sell is an LG G4 H815P so they refused to fix my device. My device wasn't bought straight from LG, it was imported from another country. They claimed that they would fix it if it was bought straight from them.
Trying with the shop:
I then went to the shop where I bought it from, they had no idea where the device came from, but took the device and took my phone number to try and fix it themselves and see how that goes. I waited 3 days and then they called and said that they actually fixed it for only 30$. I was SHOCKED! I went straight to them as soon as I hung up and then turned it on in front of them. 2-3 minutes later, it froze, turned off, and went back to ILAPO. I took the device without paying anything.
Trying with LG again:
So my next step was to figure out where this thing was imported from, and contact that LG branch.
I have tagged LGUS on Twitter hoping to get some assistance from there, and I did get a reply. They said I should contact LG Levant for assistance. After sending them an email, this is what I got as a reply. This is a copy-paste of the reply, this is how bad they are at English-ing. Terrible:
Dear Rawad,
I am apology to inform you that, Lebanon service regulation is to maintain product from local sales by offecial distrebutor, you can refer to any connection to get repaired your mobile from related country of purchase,
appreciate your understanding...
Regards,
Click to expand...
Click to collapse
So this was hopeless, off to another way for customer "support".
I went to LG's website in the US and contacted them via live chat. The following is the transcript:
9:04 AM Eunice: Hello Rawad Zahreddine. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
9:04 AM Eunice: Hi, Happy Monday to you! I am very sorry to keep you waiting on the line, not a problem, I'll make sure to provide you the best customer service. I hope your day is doing well.
9:05 AM Rawad Zahreddine: hello, no problem. I have an LG G4 and just experienced what is called ILAPO
9:05 AM Rawad Zahreddine: i live in Lebanon and the phone was imported from outside the country so LG Lebanon refused to fix it
9:05 AM Eunice: Hi, Rawad! May I know what ILAPO is?
9:05 AM Rawad Zahreddine: Infinite Loop Auto Power Off
9:05 AM Rawad Zahreddine: it's a known issue with LG G4 with the serial number that starts with 505
9:05 AM Rawad Zahreddine: and LG made a statement to fix this issue for free
9:07 AM Eunice: I am very sorry to hear that, Rawad. I do apologize but the phone model that you have is an international version of g4, you may have to be in contact with the country the device was manufactured for to be able to fix the issue you have on it.
9:07 AM Rawad Zahreddine: the thing is that I don't know which country to contact
9:07 AM Eunice: Time From Text9:07 AM Donato Nascimento that is not what I need
9:07 AM Rawad Zahreddine: Is there anything you can help with?
9:08 AM Eunice: Not a problem, I can take a look what country to ask for help with regard to your phone.
9:08 AM Rawad Zahreddine: ok, thank you
9:08 AM Eunice: I also need the IMEI or MEID; DEC or HEX number from the settings of the phone/tablet, under about phone/tablet, phone/tablet status or at the box or at the receipt or at the back of the phone when you remove the battery and the back cover (if you have a removable back cover).
9:08 AM Rawad Zahreddine: IMEI: XXXXXXXXXXXXXXX
9:09 AM Rawad Zahreddine: I can send the S/N as well if you want it
9:10 AM Eunice: Thank you for waiting, upon checking here the phone model that you have was manufactured for LG Korea.
9:10 AM Rawad Zahreddine: yes, H815 SEA
9:10 AM Rawad Zahreddine: so that makes sense
9:11 AM Eunice: You may have to be in contact with LG Korea to be able to further assisted, Rawad.
9:11 AM Rawad Zahreddine: okay, any link to their support would be very appreciated
9:12 AM Eunice: %LF:ForcePage% http://www.lg.com/global/index.jsp I do apologize, unfortunately This Live Chat page, is for customer support for products made for and sold in the United States; we do not have information about products in other countries. Please go to http://www.lg.com/global/index.jsp and select your country for proper support
9:12 AM Rawad Zahreddine: thank you very much, have a nice day Eunice!
9:12 AM Eunice: You are most welcome, Rawad.
Click to expand...
Click to collapse
Basically I gave them my IMEI and they told me that this was made in Korea and that I should contact LG Korea. So I went to LG's website in Korea, and with a lot of Google Translate I have sent them an email explaining my situation. No reply yet.
Hardware Mods:
So this has been hopeless, LG doesn't want to respond to anything. So I tore it down. It takes literally less than 10 minutes to get to the main board alone. Just unscrew the screws, clip off the plastic, clip off the two cameras and the screen ribbon cable, then clip off the main board (one really small clip at the bottom will do).
I then stuck it in the fridge for an hour. After that I tried to normally boot it, see how far it goes. It booted to CM and then after 20 seconds it froze again and back to ILAPO. So I stuck it in the freezer for 4 hours.
Now I know about condensation building up inside the component of the board, but at this point I stopped caring. LG didn't care, so why should I? After 4 hours I got it off the freezer, built it back again, and went to download mode and flashed the 5.1 KDZ hoping to flash the BIG core disabler fix and see how that goes. To my surprise, every flash went smoothly. I got it back to 5.1, and flashed the fix. But then while it was booting the first boot, it froze and went back to ILAPO.
So now back to the freezer for another hour.
LG Lebanon on Facebook:
This is bad, I went ahead and ranted on LG Lebanon's Facebook page. You can read what I posted HERE or below:
Straight up liars making us believe that LG will fix their own devices' issues, when in fact they always refuse fixing anything because of some reason.
My LG G4 was YOUR PHONE. It has an LG LOGO on it and the fact that I live in Lebanon means that YOU are responsible for whatever defect your device has.
You did not agree on fixing the G4's hardware defect and you were never able to offer good customer support (seriously I've seen customer support replies from china that had better English than yours).
Even though you actually admitted that the LG G4 will be stuck in a bootloop after a certain amount of time, you always found a reason not to fix it on your responsibility.
I'm never buying a product from LG again, be it mobile phones, refrigerators, washing machines, microwaves. Because I'm sure that you won't fix any of them either.
That's 600$ down the drain after about a year.
So they commented saying they'll call me. After two days they did call and I explained everything to them. They said they're going to call me back in 4 days and let me know if there's anything they can do. But they made me understand that there are limitations to what they can do since they cannot offer a full warranty repair/replacement. So they might be able to offer a discounted repair or a discount on another product.
5 Minutes later they called again, asked for my specific model number: H815 SEA. And then they asked for the Serial Number. After that they told me they'll check from which country the device was imported from and they will contact them and then give me a phone number for me to contact so I could MAYBE try and ship it to the original country where it came from and fix this.
So now we agreed that they would call me back on Monday to see how we can solve this issue.
The Callback and its aftermath:
So they called me back on Monday and told me that since it was a weekend, they couldn't progress any further with my issue and said that they sent a reminder email to the "guys at the service center" and that they'll call me back again either the same day (Monday) or "tomorrow tops" (Tuesday)
They called me not Monday, nor Tuesday, but a WEEK and a HALF later asking for my serial number AGAIN because "we must have typed it wrong by mistake". It took them about 10 days for them to realize it was a "wrong S/N" which is a total lie.
After about two days I posted again on LG Lebanon's Facebook page. They told me to come down to their service center for "further assistance". I went down, they took my S/N YET AGAIN and told me "we got some info about the device but we need more time, so give us your name and phone number and we'll call you back".
After a day, Facebook was suddenly filled with angry people, including myself. Here's some of the posts from us to LG Lebanon on Facebook:
Dear Facebook friends,
Today marks the day I pause my rants about all that is wrong in the world and redirect all that anger towards LG Lebanon.
I would kindly ask you to share this post when you read it if you agree as I do that something fundamentally wrong is going on.
Today's post will include a list of expectations that you should equip yourself with when buying an LG phone:
1) This phone (along with thousands of other phones with serial numbers starting with 505 to 511) will have a manufacturing bug and will self-destruct 9-10 months after you pay $500 to buy it.
2) You will be told that the problem is just a bad shipment whereas the truth is that LG released an entire generation of bad phones and launched it into the world.
3) If you bought your phone from outside Lebanon, LG Lebanon will claim that it is not their responsibility to fix it (Got it from the Bahamas? Book a ticket and go fix it there or wait several months until we ship it to Korea and then return it with god-knows how many flaws. PERFECT PRACTICAL PLAN!).
4) If you bought your phone from Lebanon, you're in for quite the ride! Read ahead!
5) You will complain and the receive a call from the LG Marketing Department (Not Service Center, Marketing Department) who will promise you that everything will be okay and that the elite customer service is all they care about.
6) A marketeer will track down the job number of your phone and tell you that it is now in the hands of the service center and should be done in no more than a week. She will confidently add that if the fixing process takes more than 10 days, your phone will be upgraded to a brand-new LG G5 according to a policy issued by LG HQ in Korea.
7) Days will pass by and none of the promises will materialize. When you call to check up on the status of your phone, the marketeer will say she didn't promise you anything and that she does not have the authority to upgrade your phone after she promised she would do so.
8) You will get mad because a lady on the phone is challenging your intelligence after her company ripped you off. You will ask to speak to a manager, she will say that will redirect you and instead hang up the line.
9) You will try calling again but you will not be answered no matter how many times your tried because LG are probably sick of you being right about them being filthy little dealers.
Until I get a proper phone that is worth my time, money and rants, stay tuned for more absurdities sponsored by LG Lebanon!
Here we go again:
CC: Rawad Zahreddine Farah Masri Zahreddine and all those having an experience of a lifetime with LG Lebanon
Last week I spent more than 3 hours exchanging phone calls with LG Lebanon and was finally promised that my phone will be fixed/replaced/upgraded "by far" on Monday or Tuesday. (all 3 options I would have been satisfied with)
Maria (again) promised that LG has been instructed by the Korean offices to take in any phone with a valid warranty and a manufacturing problem and upgrade the LG G4 to a brand-new LG G5 if the fixing process takes more than 10 days. My phone satisfies the criteria that you set since I have bought it from a legal channel here in Lebanon and Maria made sure of that after I gave her my IMEI and SN.
Here I am two days after the deadline that YOU gave me ended, yet, not only have I received nothing, but Maria is telling me that she has no authority to make sure her promise is fulfilled.
Two questions come up here:
1) Who authorized this marketeer to make such promises and why does she suddenly lack this authority?
2) Why is your marketing department handling manufacturing issues and making promises on behalf of the company, and then breaking these promises?
I waited till today to call since I was previously asked by your marketing department to give you the "benefit of the doubt" and approach this with "good faith" (literally). When I finally got in touch with Maria again she said that there is nothing she can do - she wouldn't even track the job number of my phone after I asked her to do so twice.
The conversation intensified after she tried to dodge the fact that she made clear promises to me, and when I asked to speak to a manager she said that she will redirect me to the Administration/Services.
Instead of redirecting, she HUNG UP AND THE LINE WENT DEAD.
Of course, before she hung up, she warned me that the phone call is being recorded (What is that supposed to mean? Is LG going to sue me because they stole my money? - I would love to entertain myself and see that happen. If anything, these recordings should present evidence of the promises that your marketing department set out before me last week).
I called again and again afterwards and there was absolutely no reply. I had to get in touch with my local dealer so he could get in touch with your offices because I wouldn't be surprised that you would go to the extents of blocking a customer's number just because he/she is right about your filthy schemes.
Yes people, I now need a proxy to get in touch with my phone's service company!
I will now happily join Rawad's social media campaign against LG until I get what I have been promised.
Just like LG is willing to cross the lines with its customers (numerous times and in horrible fashions), I will be more than happy to go the extra mile to get what is rightfully mine.
After receiving a call from Maria in the marketing department, I thought my communication with LG is finally getting somewhere and the $500 I spent on my phone are finally going to count for something.
But no.
The LG company returned my phone (FOUR WEEKS LATER!) to the store that I bought it from saying that its warranty has expired and that is entirely FALSE.
I bought my phone on November 13 2015 (9 months ago) which means that my warranty is still valid for another 9 months! Yet the reply I got was that I have no choice but to buy a new phone since mine is irreparable and that was after the marketing department assured me that LG has the green light from Korea to repair any damage that has to do with manufacturing.
I spent my entire morning on the phone with LG trying to get a hold of someone who can help me but instead I spent an hour being transferred from one department to another without any help whatsoever. I am utterly disgusted by the lack of service.
Make sure that the next time your marketing department promises customers that the service center "will be glad to help", they mean it.
This has been by far the worst experience that I have ever had with a tech company, and I am surprised that LG still prides itself by saying it is one of the leading companies in its field.
A Call from LG Jordan:
After 2 weeks, I posted on LG Lebanon's Facebook Page again with the following:
Aaaaand here we go again... sigh...
So about 2 weeks earlier you asked me to go back to your service center to see what we can do with my situation. You told me that you needed more time to "gather more info about this phone based on its serial number and IMEI" and you requested for "my name and phone number" so you can "contact" me.
Well, first, it literally takes no more than 10 minutes to put the IMEI and S/N in, and look for the country of origin of my device. It took LG US live support 2 minutes to do it. Second, I never got a call back for this 2 minutes task, which really intrigues me whether or not you actually care about your own customers.
I really like the creative ways you're ignoring my situation.
I'm kicking this up a notch actually. You see, me being an XDA Developers Recognized Contributor helps me quite a bit. I can address this to XDA on the forum and get the support you, as the official seller of this device, never gave me.
Not only that, but me actually being one of the producers on XDA-TV in front of 380 000 people might raise the awareness of your poor customer support.
I'm going to prepare for a video to be up in front of that many people. I don't care about my G4 anymore. YOU never cared, so why should I?
I hope you guys will have a blast defending yourself from all the hate comments that might go towards you soon.
Now this is basically me threatening LG. "If you don't give me something, I'm putting you up on XDA's front page"... a TL;DR for you.
After 2 days I get a call from a foreign number. It was LG Jordan's market manager (I think) and they basically have told me that they will take care of my situation and to give them a week to do so. And they have told me to "tone it down a bit on Facebook with all the likes and shares you're getting" and that basically I'm putting the blame on the wrong guy. I'm not putting the blame on the wrong guy, LG is LG wherever it is, but anyway I have told them that I blamed LG Lebanon because they never gave me any way to contact the branch where my phone came from so I can get a fix.
So again, I wait...
A Callback from LG Jordan:
After around 2 weeks I got a callback from LG Jordan. They have told me that my device was originated in Singapore and that I should contact LG over there for a fix. I asked them if I can get any contact info so I can directly contact them, they told me that they're gonna call me back. After 3 days they did call me back and told me that LG Lebanon have been informed of my situation (even though they already knew about me) and that I should come (for the third time now) down to them to get my device fixed.
So I'll do that and see how well it goes.
The Rant:
This has been TERRIBLE. Every LG branch is blaming the other one, nobody wants to fix my phone even though it is totally LG's fault I now have a hard bricked device. They are constantly finding reasons not to fix/replace it. There's no single phone number to call, no single email to send to, no single link for a live chat. Each branch has a different mind set, and one branch refuses to fix another branch's product. This is STUPID!
This is not about whether there's warranty or not. This is about a worldwide defect that is affecting a LOT of users and will keep affecting them as long as they are using their LG G4s. My G4 was THEIR DEVICE. It has an LG logo on it, and THEY are responsible for whatever hardware defect they produce and we buy.
LG has failed miserably with supporting their customers. And they have been straight up liars because they actually made a statement that they would fix this issue. Seriously how much do they get paid for this? I'm an RC here and have offered much better support, and the people who I've supported aren't even customers!
I'm never buying a product from LG again, be it mobile phones, refrigerators, washing machines, microwaves. Because I'm sure that LG won't fix any of them either.
That's 600$ down the drain after about a year.
Unfortunately that's how it is nowadays. You just need to enter your pin, place a signature or pass your money to someone and the deal is done but when something happens to you and you contact them regarding your issue, they basically try to get rid of you as soon as possible and aren't giving you any additional information, all they say to you is exactly the same that you can find on their website. This is regarding everything, from broadband, mobile contracts to home appliances or electronics.
The only service I had success and good customer service so far is Amazon. I bought a laptop on Amazon UK but instead I received some dutch/german version of it, with non UK keyboard etc. I wasn't bothered to complain as the laptop wasn't for me but after a year it started to freeze randomly, I noticed it from the beginning but I didn't really care but after some time it became almost unusable even thought it was a new laptop with decent specs. So finally I decided to try and return the product, unfortunately on their website it said that I cannot do it anymore and even manufacturer was giving only one year warranty which was also confirmed by their live support. But I have good knowledge and I told them that something is wrong with it and one year warranty for a laptop is a joke and guess what they said that I can send it back and they will issue a full refund! It sound unreal but it's probably true that Amazon has better policy than OEMs themselves. Obviously it's only available in small number of countries so not a lot of people can take advantage of it.
I'm keeping this story up to date as much as I can. Rest assure that our case will be mentioned on XDA-TV in one of the Rawad Rants video
This is the reason i created the thread called LAWSUIT against LG for making defective devices..
We have progress there too please go to my thread in general on first page n contact girard n gibbs they are running an investigation on lawsuit against lg...tell them about your experience
Bought this phone last week. Read about this issue and I'm very worried. I'm with an H815P with serial beginning with 505.
Hope that if it breaks (which will most likely do), it breaks within warranty period. However, if it indeed breaks outside warranty period, a lawyer told me that LG has to fix it because it's a hidden defect, which falls inside some consumer laws here in Brazil. And as LG already acknowledged the issue, it would be a breeze to make them fix, and receive some money out of it, also.
My sister also had her G4 ILAPO last year, she bought on September, and it died in February. They quickly swapped her phone with another G4, serial beginning with 602 (LG France). Unfortunately, she lost her vacation photos... (she learnt how to use Google Photos backup now, however).
My phone was bought in Brazil, is registered to Brazil and I have the receipt made for Brazil, so I guess, and hope, that I'm covered. But I can't think of anything other than LG having to issue a recall. This is some serious issue.
Best of the luck for you, man. Following your development and hoping for the best.
My LG G4 sucks! it overheats all the time, the serial number is 505 too!
What phone should i get? The S7 edge is just a stupid gimmick. How good is the Oneplus 3?
Tech James said:
My LG G4 sucks! it overheats all the time, the serial number is 505 too!
What phone should i get? The S7 edge is just a stupid gimmick. How good is the Oneplus 3?
Click to expand...
Click to collapse
a LG G4 should not overheat - eliminate misbehaving apps such as Facebook & Facebook messenger, mine runs so cool that I have to check to see if it is on or not!
---------- Post added at 03:49 PM ---------- Previous post was at 03:46 PM ----------
GTMoraes said:
Bought this phone last week. Read about this issue and I'm very worried. I'm with an H815P with serial beginning with 505.
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Click to collapse
don't be worried, LG has sold over 7 million of these phones, a few hundred or perhaps even a few thousand have broken, which means that 999 out of every 1000 have NOT broken!
it's mostly scare-mongering, don't fall for it!
rirozizo said:
I'm keeping this story up to date as much as I can. Rest assure that our case will be mentioned on XDA-TV in one of the Rawad Rants video
Click to expand...
Click to collapse
Yes please this issue needs to addressed seriously hopefully ur video is going to spread awareness please also mention about the V10 ILAPO recently reported by android authority
WTF? said:
a LG G4 should not overheat - eliminate misbehaving apps such as Facebook & Facebook messenger, mine runs so cool that I have to check to see if it is on or not!
---------- Post added at 03:49 PM ---------- Previous post was at 03:46 PM ----------
don't be worried, LG has sold over 7 million of these phones, a few hundred or perhaps even a few thousand have broken, which means that 999 out of every 1000 have NOT broken!
it's mostly scare-mongering, don't fall for it!
Click to expand...
Click to collapse
you do realize you're basically spamming the site with your nonsense.
we've been scammed for over 600$. Our right to own a device for two years, three, heck... a decade, is now being violated because LG doesn't know how to properly connect the CPU to their board. Why do I have to fall back to my 2012 Nexus 4 after a year of using my G4?
Our right is our right and if you still have your device running fine, don't boast about it much because you're gonna eat your words later... all 505 of them
rirozizo said:
you do realize you're basically spamming the site with your nonsense.
we've been scammed for over 600$. Our right to own a device for two years, three, heck... a decade, is now being violated because LG doesn't know how to properly connect the CPU to their board. Why do I have to fall back to my 2012 Nexus 4 after a year of using my G4?
Our right is our right and if you still have your device running fine, don't boast about it much because you're gonna eat your words later... all 505 of them
Click to expand...
Click to collapse
Actually I'd say it is the bootloop fear-mongers who are spamming the 99.9% of us LG G4 owners who have had no issues! (over 7 million of us)
In fact, this phone is so bulletproof, I am actually buying another brand new one this week for a gift for my GF, since mine has withstood my very abusive treatment for nearly 16 months! (dropped over 100 times, etc.)
I would consider a different phone, but all other phones have shortcomings, and this one has none, whether it's the removable battery, unlockable bootloader to stop ads and bloat, the best camera of any phone, the awesome screen, sound, speed, reception, mic quality, reliability, durability, battery life, etc.
WTF? said:
Actually I'd say it is the bootloop fear-mongers who are spamming the 99.9% of us LG G4 owners who have had no issues! (over 7 million of us)
In fact, this phone is so bulletproof, I am actually buying another brand new one this week for a gift for my GF, since mine has withstood my very abusive treatment for nearly 16 months! (dropped over 100 times, etc.)
I would consider a different phone, but all other phones have shortcomings, and this one has none, whether it's the removable battery, unlockable bootloader to stop ads and bloat, the best camera of any phone, the awesome screen, sound, speed, reception, mic quality, reliability, durability, battery life, etc.
Click to expand...
Click to collapse
Unless you got bored of your GF and you want to split then why not... go ahead with buying LG G4 for her... :good:
WTF? said:
Actually I'd say it is the bootloop fear-mongers who are spamming the 99.9% of us LG G4 owners who have had no issues! (over 7 million of us)
In fact, this phone is so bulletproof, I am actually buying another brand new one this week for a gift for my GF, since mine has withstood my very abusive treatment for nearly 16 months! (dropped over 100 times, etc.)
I would consider a different phone, but all other phones have shortcomings, and this one has none, whether it's the removable battery, unlockable bootloader to stop ads and bloat, the best camera of any phone, the awesome screen, sound, speed, reception, mic quality, reliability, durability, battery life, etc.
Click to expand...
Click to collapse
well good luck.
But stop posting OT in ILAPO related threads.
WTF? said:
Actually I'd say it is the bootloop fear-mongers who are spamming the 99.9% of us LG G4 owners who have had no issues! (over 7 million of us)
In fact, this phone is so bulletproof, I am actually buying another brand new one this week for a gift for my GF, since mine has withstood my very abusive treatment for nearly 16 months! (dropped over 100 times, etc.)
I would consider a different phone, but all other phones have shortcomings, and this one has none, whether it's the removable battery, unlockable bootloader to stop ads and bloat, the best camera of any phone, the awesome screen, sound, speed, reception, mic quality, reliability, durability, battery life, etc.
Click to expand...
Click to collapse
you're totally right, g4 is just a fantastic phone for unbeatable value, would recommend it to everyone
sent from 505 bulletproof G4
I'm from Brazil.
10 months after purchase I ha the ILAPO problem.
I was worried because I had a lot of photos and videos that I need to backup it (I use Google autobackup, but I need the hi res too).
I tried to put in the freezer, not work. So I bake the mainboard. And worked!! At least 23h. ILAPO again...
OH sh*t.
Well, not to loose, let's call LG.
I entered the site, and search for repair. There is a section that you describe the problem and so they send one code to you ship in postal service. So I did.
5 days later, they send me back the phone, and in the service list, they change the mainboard and the battery.
I was worried about the warranty, because,well, I opened the phone, freeze the board, later backed....but had no problem. They fixed and now the phone is OK.
Remybr said:
I'm from Brazil.
10 months after purchase I ha the ILAPO problem.
I was worried because I had a lot of photos and videos that I need to backup it (I use Google autobackup, but I need the hi res too).
I tried to put in the freezer, not work. So I bake the mainboard. And worked!! At least 23h. ILAPO again...
OH sh*t.
Well, not to loose, let's call LG.
I entered the site, and search for repair. There is a section that you describe the problem and so they send one code to you ship in postal service. So I did.
5 days later, they send me back the phone, and in the service list, they change the mainboard and the battery.
I was worried about the warranty, because,well, I opened the phone, freeze the board, later backed....but had no problem. They fixed and now the phone is OK.
Click to expand...
Click to collapse
The only tamper indicator that I found was the sticker that changes colors when the device is damaged by water. Even that sticker didn't get triggered when put in the freezer. So weird :cyclops:
But anyway, it's great that you actually had a result with LG!
WTF? said:
Actually I'd say it is the bootloop fear-mongers who are spamming the 99.9% of us LG G4 owners who have had no issues! (over 7 million of us)
In fact, this phone is so bulletproof, I am actually buying another brand new one this week for a gift for my GF, since mine has withstood my very abusive treatment for nearly 16 months! (dropped over 100 times, etc.)
I would consider a different phone, but all other phones have shortcomings, and this one has none, whether it's the removable battery, unlockable bootloader to stop ads and bloat, the best camera of any phone, the awesome screen, sound, speed, reception, mic quality, reliability, durability, battery life, etc.
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you said you sell phones right.? maybe am wrong but i think you said that not sure. .. no wonder you defending LG...
i love mine.. it had bootloop this i replacement.. but the only thing i hate about LG. is this .. they should give more warranty on the bootlooping devices they have... only for the bootloop issue.. 1 year isnt enough... am against getting bootloop after warranty.. if they are deffective.. i dont care for bootloop during warranty... only after...
I had a dual sim model H818P, and had a bootloop 15 days ago approximatively, I took it to LG mobile service, they told me they were going to replace the motherboard, yesterday they called me and wanted me to swapp it with a new LG V10, I refused, I want my G4 back.
They told me it's going to take some time to import a motherboard with 600+ serial number...
I was on 5.1 rooted with Xposed installed, I had done a Titanium backup fortunately, but what is scaring me is that the new phone they're gonna give me will be on Marshmallow, which is unrooted yet, bye bye to my titanium backup.
Hi ! (Bad english for me ,sorry ,i try...)
I have h815, 506 serie ,not unlocked (afraid ! and want to preserve waranty) ,rooted with Lp Genesys ,since the begining of december 2015 .....and never problem .
I already have heard this problem of 2 big cores story (who eventually cause this bootloop illness ??? Really? True?) and with Aduitor i seriously have undeclocked it to 960 mhz for a long time ,thermal control enabled ,with "ondemand" on these big cores for less request in performance ,in case of.....i don't know if i'm true ,if it really preserve the hardware ( like informatic computer with less temperature in case of underclock, for example...)
Loulou-13 said:
Hi ! (Bad english for me ,sorry ,i try...)
I have h815, 506 serie ,not unlocked (afraid ! and want to preserve waranty) ,rooted with Lp Genesys ,since the begining of december 2015 .....and never problem .
I already have heard this problem of 2 big cores story (who eventually cause this bootloop illness ??? Really? True?) and with Aduitor i seriously have undeclocked it to 960 mhz for a long time ,thermal control enabled ,with "ondemand" on these big cores for less request in performance ,in case of.....i don't know if i'm true ,if it really preserve the hardware ( like informatic computer with less temperature in case of underclock, for example...)
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Do not be afraid! - I have 505 and I had Genesys long ago with LP
try Stock MM 20D - it is *much* better than Genesys and phone runs very cool and fast and bulletproof!
WTF? said:
Do not be afraid! - I have 505 and I had Genesys long ago with LP
try Stock MM 20D - it is *much* better than Genesys and phone runs very cool and fast and bulletproof!
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.....and no root with MM ?! or the risk to unlock it ...
.....and he Genesys have impressive battery life ,but after when my phone is still alive i will take pleasure with this formidable best rom, known and renowned : the imperium MM !!!!