Related
hello
I have had my note 3 or about a week now.
I cannot successfully make calls. I can receive calls and do pretty much everything else. Browse internet, sending texts etc.
As soon as i dial a number it takes a while to connect and then it ends the calls.
I am on Three. uk
I have tried with wifes Sim and the phone also fails with her sim but my sim works fine in her phone. so can rule out problem with the sim.
I have tried changing caller id to network mode as read that fixed Galaxy s II devices but that has not worked.
I have tried messing about with the different types of network mode. Only GSM mode works.
I am getting a full 4 bar signal.
I am on stock firmware SM-n9005
baseband n9005xxudmj7
build number jss15j.n9005xxudmk2
Anyone got any idea why this is happening or how i can fix it without sending phone off for repair ?? I have read elsewhere that the December update might have caused an issue like this ?
Many thanks
johnbhoy said:
hello
I have had my note 3 or about a week now.
I cannot successfully make calls. I can receive calls and do pretty much everything else. Browse internet, sending texts etc.
As soon as i dial a number it takes a while to connect and then it ends the calls.
I am on Three. uk
I have tried with wifes Sim and the phone also fails with her sim but my sim works fine in her phone. so can rule out problem with the sim.
I have tried changing caller id to network mode as read that fixed Galaxy s II devices but that has not worked.
I have tried messing about with the different types of network mode. Only GSM mode works.
I am getting a full 4 bar signal.
I am on stock firmware SM-n9005
baseband n9005xxudmj7
build number jss15j.n9005xxudmk2
Anyone got any idea why this is happening or how i can fix it without sending phone off for repair ?? I have read elsewhere that the December update might have caused an issue like this ?
Many thanks
Click to expand...
Click to collapse
Try factory reset with your wife’s sim inside, if still same problem I think service centre is only option.
by any chance, have you set your network mode to 4G only? cause afaik, the phone wont receive call if youre on LTE 4G only mode in network. once i too cant make a call when i set my network mode to LTE only, then i choose LTE/GSM/WCDMA auto, i can receive and make call again
Thanks.
I have tried reset and this does not work.
its definitely not on 4g . I have tried all the network modes and the only one that works is GSM... I dont want to leave it on GSM though as i want to be able to connect to internet whilst out and about.
Seems a bit ridiculous though that i cannot make a call on a phone. Will be off the the three shop tommorow.
Hi guys ,i hope u can help me with this..
recently i just got the grand 2 like 2 months ago...when i tried to activate mobile data (of sim1) i had a problem ,it's not working,
I tried to trouble shoot the problem by changed apn's and stuff like that with the cust service,,nothing,
however,when i remove the 2nd sim the data of the sim1 ( which i want to activate) starts working ,I always make sure that sim1 os on wcdma and sim 2 mode is on gsm...i had sim 2 as clipped micro sim,however went to store and got a brand new micro sim to see if the clipped one was the problem ,nothing changed ,also swapped their position and placed sim1 in place of sim 2 and voice versa ,nothing happened same problem ,,,I also sometimes get a message saying:
the mobile network will be unavailable until you restart with a valid sim card inserted ,,and only the restart button available and u can't override it by pressing home key or anything so restarting in this case would be mandatory ,,that's why i chaned the 2nd sim card but nothing happened.
now i still can't get mobile data on my neww phone from sim1 and it's driving me crazy ,i think it's a software issue but am not sure cuz when i go to sim card manager and change the data service network to sim2 then put it back on sim1 ,some times the H+ appears and it works ,but not always and not for a long time,,,,,so the problem is between mobile data and dual sim functionality ,do u have this as a common issue ???,,please help
again ts steps i made:
1-re positioned sims in place of each other.
2-changed sim2 into an original micro sim instead of the clipped one i used to have.
3-i reset phone to factory defaults but same problem appeared
nero007 said:
Hi guys ,i hope u can help me with this..
again ts steps i made:
1-re positioned sims in place of each other.
2-changed sim2 into an original micro sim instead of the clipped one i used to have.
3-i reset phone to factory defaults but same problem appeared
Click to expand...
Click to collapse
I think it is a hardware issue. take it to the service center and insist on getting the issue sorted out as they will try to fob you off with some excuse or other.
all the best
schubeir
Roaming
nero007 said:
Hi guys ,i hope u can help me with this..
recently i just got the grand 2 like 2 months ago...when i tried to activate mobile data (of sim1) i had a problem ,it's not working,
I tried to trouble shoot the problem by changed apn's and stuff like that with the cust service,,nothing,
however,when i remove the 2nd sim the data of the sim1 ( which i want to activate) starts working ,I always make sure that sim1 os on wcdma and sim 2 mode is on gsm...i had sim 2 as clipped micro sim,however went to store and got a brand new micro sim to see if the clipped one was the problem ,nothing changed ,also swapped their position and placed sim1 in place of sim 2 and voice versa ,nothing happened same problem ,,,I also sometimes get a message saying:
the mobile network will be unavailable until you restart with a valid sim card inserted ,,and only the restart button available and u can't override it by pressing home key or anything so restarting in this case would be mandatory ,,that's why i chaned the 2nd sim card but nothing happened.
now i still can't get mobile data on my neww phone from sim1 and it's driving me crazy ,i think it's a software issue but am not sure cuz when i go to sim card manager and change the data service network to sim2 then put it back on sim1 ,some times the H+ appears and it works ,but not always and not for a long time,,,,,so the problem is between mobile data and dual sim functionality ,do u have this as a common issue ???,,please help
again ts steps i made:
1-re positioned sims in place of each other.
2-changed sim2 into an original micro sim instead of the clipped one i used to have.
3-i reset phone to factory defaults but same problem appeared
Click to expand...
Click to collapse
Hi.
I was searching for a solution for exactly the same problem.
I have the same phone as you and I get this to work if I select the option to allow Roaming, even though I fix the network operator to my provider's network. Strange but it should work.
Leifur.
m too facing the same prob in my grand prime 4g... i bought dis sum 10-15 days ago... plz help me to solve dis... othrwise i hv to use it as a single sim... any suggstion...plz help
Sent from my SM-G531F using XDA Free mobile app
Here is the best solution: I faced the same problem and fixed it doing the following...
First restart your phone, when you do that you will see the sim configuration settings screen appears at the boot time and allows you to choose which sim card to use for the Data Service Network... it has three options
1. Sim1
2. Sim2
3. Data service is Off
the third option is active and set by default which is why my cellphone was not working internet and i changed it to Sim1, and it worked perfectly so you have to try it again and again by changing the sim card in their slot... hope that helps!
my 4g on this phone is stopped working and there is so much hang problem in this phone, don't buy it, I did factory reset so many times in this phone to remove my problems but they remained as it is. I am writing about samsung galaxy grand prime 4G phone, model G531.
hello frnd i hv problem with my g7102 is not connecting to internet i have tried everything like mobile hard reset apn setting flash new roms but still data connection wont turn on but wifi is working please help guys
The only solution is to fix the hardware
My samsung SMG- 7102 network problem.when i start the mobile data then network are automatically no service pls help me
I have n9005 rooted TouchWiz stock on 5.0,
when my phone is on LTE mode i'am unable to make/receive calls.
Kindly help me solve this problem.
Is the phone set to LTE only? If it is, does the carrier support VoLTE?
thahim said:
I have n9005 rooted TouchWiz stock on 5.0,
when my phone is on LTE mode i'am unable to make/receive calls.
Kindly help me solve this problem.
Click to expand...
Click to collapse
LTE/4G is a Data-Only network. To make calls over it your carrier needs to support Voice Over LTE, or VoLTE for short. Which is the mobile equivalent of VoIP.\
If your carrier does not support VoLTE, and your device is only allowed to access LTE, you can't make calls. Change to 'LTE/WCDMA (Auto)' (4G/3G) or 'LTE/WCDMA/GSM (Auto)' (4G/3G/2G) mode so the phone can automatically change to a network that supports voice codecs.
ShadowLea said:
LTE/4G is a Data-Only network. To make calls over it your carrier needs to support Voice Over LTE, or VoLTE for short. Which is the mobile equivalent of VoIP.\
If your carrier does not support VoLTE, and your device is only allowed to access LTE, you can't make calls. Change to 'LTE/WCDMA (Auto)' (4G/3G) or 'LTE/WCDMA/GSM (Auto)' (4G/3G/2G) mode so the phone can automatically change to a network that supports voice codecs.
Click to expand...
Click to collapse
My phone doesnt has LTE only mode so i keep it on LTE/WCDMA/GSM, still i can't make or rec calls.
Sent from my SM-N9005 using Tapatalk
How about switching to wcdma/gsm or wcdma only?
audit13 said:
How about switching to wcdma/gsm or wcdma only?
Click to expand...
Click to collapse
They work fine, but LTE.
thahim said:
They work fine, but LTE.
Click to expand...
Click to collapse
Something appears to be preventing the automatic switch from LTE to 3G/2G. Did you do something in the Servce menu?
ShadowLea said:
Something appears to be preventing the automatic switch from LTE to 3G/2G. Did you do something in the Servce menu?
Click to expand...
Click to collapse
My device didn't had the LTE option first so i did something which i don't remember now, what it was, i did it when i never used LTE, but as now i'm using LTE and came accross this problem. also i have installed a network type toggle app.
Sorry for being such a nub but where do I go to change the mode? Option > network operation? Thanks
Sent from Tapatalk {♤}
soul2eat said:
Sorry for being such a nub but where do I go to change the mode? Option > network operation? Thanks
Sent from Tapatalk {♤}
Click to expand...
Click to collapse
Network settings has that option for Network Type.
Regions myanmar
Not receiving incoming calls on AIRTEL 4G LTE
Iam facing peculiar problem with the phone. Need help with the problem.
I am using samsung note 3 LTE. When ever some one tries to call me, my mobile is Not reachable or out of coverage area even when my mobile is in my hand , perfectly working with the second sim. outgoing calls are working fine. Again, when I am in call, then if any one tries calling me, then I get call waiting. So incoming call waiting is working for me. But incoming calls are not able to connect. LTE data is working fine though incoming calls are not working.
Tried the following but no luck. Problem still persists:
1. Reset phone and erase all data
2. Hard reset phone (volume down + poweroff and clear all data in drive)
3. Tried changing SIM to second slot
When I switch the sim back to 3G mode or 2g mode , incoming calls are working perfectly fine . I googled it and found that most people had same issue and was resolved on switching back to 3G or 2g .
But I need to use 4g . Please tell me a solution.
I had that same issue until I took my note 3 to Rogers and they said that the note 3 doesn't support Lte
Your rom must support VoLTE.
I would unroot and go back to stock firmware, and see if problem still happens,? if it does ,its most likely the sim card.sd card reader slot, (flex cable),my Galaxy s4 had the similar symptoms , but LTE would work with a custom rom, but not if I used stock firmware, replacing sim card reader flex , just google your mak and model and search ebay. mine cost a few pounds for a decent quality part, so dont go rushing to buy the cheapest. No problems since replacing that part, even after resetting phone 3 times to see if it was a fluke. I know its a bit late for a reply, but this actually worked , I am 99% sure it would work for anyone else who has this problem with lte not connecting when 3G, and 2g do connect. If you have tried swapping sim cards, putting sim in another phone,, etc,etc. this part mentioned(sim card/sd card reader) is your culprit. Took me just over 5 hours of testing to find the solution. thanks and fair well android users
---------- Post added at 06:49 AM ---------- Previous post was at 06:24 AM ----------
For many people having issues with LTE not connecting and diverting to voicemail on android, I am here to offer a solution to your woes. I have a Samsung Galaxy S4, GT-I9505, and recently in in 2018 in July, I had the same problem, phone calls connected on Gsm, Wdcma, BUT when I tried LTe mode, NOTHING, WENT STRAIGHT TO VOICEMAIL.Anyway I tried almost everything mentioned on certain websites and forums, with some luck, Changing LTE mode to GSM worked, and I could receive and hear phone calls. So I investigated further, I tried re flashing stock firmware, factory resetting phone.(nothing worked). I then rooted my phone and flashed a custom rom (do not try this) as it could damage your device if flashed wrongly. Yeah, so I flashed a custom rom, and low and behold problem disappeared, so I used my phone on LTE for 2 days, with no problems, I then decided to go bacjk to stock firmware, ...problem came back, not connecting to LTE mode..........being as patient as I can be, never gave up, and had a spare phone which was dead, just laying in the drawer, ..so ,I took phone apart and thought, it must be where simcard contact make contact with sim card reader contacts ( broken sim card /sd card reader part, and was I wrong, no, it actually was the sim card reader part which coonects with th motherboard, Voila, I am 99% sure if anyone else has this problem with any android that has LTE capabilities, and you know its not the sim card, then try this fix first, MAKING SURE YOU GET SOMEONE YOU KNOW TO HELP YOU , IF YOU ARE UNSURE OF WHERE TO BUY AD HOW TO FIT. hope this has helped,and I know it is a long thread, but hopefully it will be a solution that works for whoever reads and trie this, over and out. yours in sincerity, Tech82, from Surrey, England.
poddy82 said:
I would...
Click to expand...
Click to collapse
You are only 3 years too late. No big deal !
Sent from my Galaxy Note 8 using XDA Labs
In fairness post might be useful to some .
Where it is actually the sim holder .
But 99% of the problems are not the sim holder .
Though very odd that S4 user makes only one post and that's on a Note 3 forum not his phones forum .
i am facing the problem with my LGF180
This is Note 3 forum not your phone .
Moto X Play dual SIM. Both SIMs are original (not cut) nano SIMs from two different GSM operators. The phone is not rooted, flashed / reflashed, everything is stock. Both signals bars are full but I am unable to make outgoing calls. I dial a number but no any sound coming from the earpiece - no tones or other party’s voice, nothing, just absolute silence. After some time I hear short “beep”, the line is automatically disconnected and the phone returns to standby. Same happens for both SIMs. I can temporary fix that problem by the phone OFF / ON and then it is possible to make calls. As far as I understand during OFF / ON the phone signs-out / signs-in into GSM networks and that fixes the problem. But after some time it returns again. I several times cleared cache partition and made one hard reset via Settings > Backup & Reset > Factory Data Reset. But that did not help. I also tried various settings for Preferred Network Type (4G, 3G) but that did not help as well.
Please assist.
Sirob said:
Moto X Play dual SIM. Both SIMs are original (not cut) nano SIMs from two different GSM operators. The phone is not rooted, flashed / reflashed, everything is stock. Both signals bars are full but I am unable to make outgoing calls. I dial a number but no any sound coming from the earpiece - no tones or other party’s voice, nothing, just absolute silence. After some time I hear short “beep”, the line is automatically disconnected and the phone returns to standby. Same happens for both SIMs. I can temporary fix that problem by the phone OFF / ON and then it is possible to make calls. As far as I understand during OFF / ON the phone signs-out / signs-in into GSM networks and that fixes the problem. But after some time it returns again. I several times cleared cache partition and made one hard reset via Settings > Backup & Reset > Factory Data Reset. But that did not help. I also tried various settings for Preferred Network Type (4G, 3G) but that did not help as well.
Please assist.
Click to expand...
Click to collapse
Looks like a hardware defect
any news? ?
Sirob said:
Moto X Play dual SIM. Both SIMs are original (not cut) nano SIMs from two different GSM operators. The phone is not rooted, flashed / reflashed, everything is stock.
Please assist.
Click to expand...
Click to collapse
try this
forum.xda-developers.com/moto-x-play/help/network-band-changed-to-usa-t3278614
Thank everybody. Trying to fix “unable to call” problem I was playing with various settings in *#*#4636#*#* menu and did the same mistake as in bablu048's link - I clicked USA band and had no network on SIM 1 (( Having checked I found only one solution – to reflash original ROM. Since I was unable to reflash myself I yesterday gave the phone to service shop and it is now not with me. Once the shop do not fix my phone I shall follow bablu048 advice and let you know the outcome.
I got the phone from the service and it is now working well. They did not tell me what they did, just took the money So, I do not know whether they reflashed complete official ROM of the radio only or somehow reset the radio etc. But GSM network on SIM 1 is back and no "unable to call" problem so far. Once I am again unable to call I will try what bablu048 suggested
Unfortunately "unable to call" is back I shall try bablu048 advice as soon as I can but once somebody have any other suggestions please advise ASAP.
Have you tried with 1 sim card only?
Sent from my XT1562 using XDA-Developers mobile app
No, I have not tried with one SIM only. Actually, that problem is intermittent and it is quite difficult to troubleshoot it. What seems to me is that I am usually unable to make calls when GSM mobile data is turned ON. At least, I cannot recall that I was unable to call when I was in the office or home where Wi-Fi was available.
Is that possible that 3G GSM data somehow prevents voice calls?
Troubleshooting the issue I noticed the following: "unable to call" problem is here when SIM 1 is used for mobile data. If I set SIM 2 as preferred SIM for mobile data the problem disappears. Before I always used SIM 1 for mobile data and faced the problem quite often. But after I turned mobile data on SIM 1 OFF and switched it ON on SIM 2 the phone is OK. Does anybody have an idea why this may happen? Can it be SIM 1 operator-related issue? Can something be wrong with the SIM card itself? Or there is a problem with the device software or hardware?
Sorry to inundate you with messages but I came across exactly the same situation on a Meizu forum. One user there was also unable to make / receive voice calls on two Meizu phones if he enables mobile data on SIM No. 1.
His first post was:
Hello guys. I am using a Meizu MX5 with 4.5.2.7A firmware. My carrier is Orange Romania and I have a problem.
Whenever I activate my data, especially 4G after about 30-45 minutes or so I cannot make/receive a phone call. When I try to place a call the phone sits in the dialing screen without any response, and when I try to call my phone it says that the client cannot be reached. The other functions of the phone work just fine during this time.
To resolve this issue I have to turn the mobile data off and wait for about 15 minutes, or reset the device.
And finally he found the following solution:
Well after a few days with “testing” it appears that (with your help) I have solved the problem.
When you use two SIM cards on your phone, it would be best if the main SIM (voice + data) would be used in the SIM 2 slot because the problems did not appear again. The 1’st SIM slot appears to be able only to handle calls, without data, at the same time. A bit weird if you ask me, but hey…
I was able to keep my data on for days and could place calls or send SMS just fine without any trouble. Swapped SIM cards in my father’s phone also, and the problem disappeared.
So, it seems that SIM slot No. 1 of my Moto X Play is also unable to provide both voice and data. Any idea how to fix that?
Sirob said:
Moto X Play dual SIM. Both SIMs are original (not cut) nano SIMs from two different GSM operators. The phone is not rooted, flashed / reflashed, everything is stock. Both signals bars are full but I am unable to make outgoing calls. I dial a number but no any sound coming from the earpiece - no tones or other party’s voice, nothing, just absolute silence. After some time I hear short “beep”, the line is automatically disconnected and the phone returns to standby. Same happens for both SIMs. I can temporary fix that problem by the phone OFF / ON and then it is possible to make calls. As far as I understand during OFF / ON the phone signs-out / signs-in into GSM networks and that fixes the problem. But after some time it returns again. I several times cleared cache partition and made one hard reset via Settings > Backup & Reset > Factory Data Reset. But that did not help. I also tried various settings for Preferred Network Type (4G, 3G) but that did not help as well.
Please assist.
Click to expand...
Click to collapse
If you have unlocked bootloader try these codes
fastboot erase modemst1
fastboot erase modemst2
fastboot erase cache
fastboot reboot
hope it works
The problem continues and I have some update: I have two SIMs, one SIM from Operator 1 and another from Operator 2. If I enable data on SIM from Operator 1 everything is OK with voice and data. And if I go to *#*#4636#*#* in Phone info I see “preferred network type LTE/GSM Auto (PRL)”.
But when I enable data on SIM from Operator 2 after some time I cannot make phone calls as I described earlier. And if I go to *#*#4636#*#* in Phone info I see “preferred network type GSM Only”. And I am unable to manually change that “GSM Only” to “LTE/GSM Auto (PRL)”. It always stays “GSM Only” and does not change.
However Operator 2 is similar to Operator 1, it is also a 3G operator.
Why preferred network type for Operator 1 is displayed as “LTE/GSM Auto (PRL)” but for Operator 2 “GSM Only”?
And why for Operator 2 I cannot change “GSM Only” to “LTE/GSM Auto (PRL)”? Why it is stuck to “GSM Only” when data is enabled on SIM from Operator 2?
More updates… Yesterday (when preferred network type of Operator 2 was “GSM Only” and I was unable to change that type) SIM of Operator 2 was in slot no 2. Today I swapped SIM cards – I fitted SIM of Operator 2 in slot no 1 and SIM of Operator 1 in slot no 2. And now all is OK with preferred network type for Operator 2 – it is displayed as “LTE/GSM Auto (PRL)”. So it seems that network type for slot no 2 of Moto X Play dual SIM can only be “GSM Only” and it is impossible to change it.
Any comments?
Hi Everyone,
I've been having this issue since a week or so(after oreo). I can't make make calls if i put my Idea 4g sim on slot1. Internet and messages works fine. No issues on slot2. Will appreciate any help thanks
jashd7 said:
Hi Everyone,
I've been having this issue since a week or so(after oreo). I can't make make calls if i put my Idea 4g sim on slot1. Internet and messages works fine. No issues on slot2. Will appreciate any help thanks
Click to expand...
Click to collapse
There could be 3 possible ways.
1) Software bug
2) sim slot pin breakage
3) sim card chip problem
Identify the root cause at first.
hemanth_gunasekaran said:
There could be 3 possible ways.
1) Software bug
2) sim slot pin breakage
3) sim card chip problem
Identify the root cause at first.
Click to expand...
Click to collapse
2nd and 3rd not possible. Since data and messages are working.
Can you provide more information.
Are you on 4g network.
What type of error do you get.
Your circle.
Have you changed your network settings using *#*#4636#*#*?
Have you tried calling using 3g and 2g only?
If not choose WCDMA only (use above code). Also try with GSM only.
!dea user here since a long time(familiar with all their problems and solutions)
Please answer above all questions in as much details as you can.
Please keep in mind that it can be an software bug
alkesh95 said:
2nd and 3rd not possible. Since data and messages are working.
Can you provide more information.
Are you on 4g network.
What type of error do you get.
Your circle.
Have you changed your network settings using *#*#4636#*#*?
Have you tried calling using 3g and 2g only?
If not choose WCDMA only (use above code). Also try with GSM only.
!dea user here since a long time(familiar with all their problems and solutions)
Please answer above all questions in as much details as you can.
Please keep in mind that it can be an software bug
Click to expand...
Click to collapse
Thanks for the reply man really appreciate it
Problem solved after i used Airtel SIM in that same slot for some time. Now my idea sim is working again. Thankx
Hey.... i have same problem.....i tried 2 different airtel sim .....they are working
alkesh95 said:
2nd and 3rd not possible. Since data and messages are working.
Can you provide more information.
Are you on 4g network.
What type of error do you get.
Your circle.
Have you changed your network settings using *#*#4636#*#*?
Have you tried calling using 3g and 2g only?
If not choose WCDMA only (use above code). Also try with GSM only.
!dea user here since a long time(familiar with all their problems and solutions)
Please answer above all questions in as much details as you can.
Please keep in mind that it can be an software bug
Click to expand...
Click to collapse
Hey.... i have same problem.....i tried 2 different airtel sim .....they are working fine in sim slot 2 but having problem in making outgoing calls while placed in sim slot 1. Data network and messages working fine but no outgoing calls.
As u told about *#*#4636#*#* its shows UTMS in voice network
Please help.....sim company saying it handset problem and handset company saying it sim problem.......... my handset is xiomi redmi note 4
My sim is working but I am not messages and calls are not working.
i have updated my mi a1 in pie. now i am not able to use calling and messaging.
kk2150 said:
i have updated my mi a1 in pie. now i am not able to use calling and messaging.
Click to expand...
Click to collapse
Same problem here. Solution for now is to change to 2G network, at least for me. When I try to call with 4G preferred sometimes it work, but when it works they can't hear me and I have to scream. This Pie update have so many bugs it is ridiculous. I can't believe they put such ****ty update to the masses it seems like BETA version. In Oreo when making call phone switches from 4G to 3G instantly now in Pie switches worry slow if it even switch and the signal is so bad that the call drops and that is in places where the signal is perfect
Hi, since last 4 days i am facing same ptoblem cellular SIM in slot 1 not working for incoming and outgoing calls and outgoing sms but internet and sms service (invoming) is working perfect on 4G
When i switch it to 3G/2G it shows no signals
But when i inserted this same sim in slot 2 all things work perfect. same problem occurred even when i inserted other network sim in slot 1 (internet and sms(incoming) worked but unable to do calls) I had factory reset but problem not solved
I am using poco x3 nfc
I anyone have solution plz tell me