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I bought my nexus on August 27th, so I'm obviously out of normal exchange time. When I bought it, I got the staples extended warranty. Recently, I've been having trouble with the tablet such as battery not seeming to hold the charge as well, the camera not always working (resulting in multiple restarts till it does), noticeable screen lift, and most recently what seems to be a set of vertical blue and orange lines when I have the tablet in landscape mode on occasion. I've even had the thing just go dead when it should have been on half battery, and refuse to turn on for hours.
I tried going to the store, where the employees called their tech. They told them to call Asus, who sent us back to staples, who called Asus themselves and were allegedly told that there was no record of my conversation EVEN THOUGH WE HAD JUST SPOKEN TO THEM. This is all after I tried calling them from home on my own, and went through the same thing.
When I bought the extra warranty, the employee said I would get a refund the first time I had a problem, then replacements from then on. Staples phone tech says they only cover what Asus doesn't, but then told me that the screen lift isn't covered by staples. Then I see online that no one seems to be able to get Asus to cover it.
Can someone tell me which of my problem ARE NOT covered by Asus, so I can just get staples to give me money back? Here's to waiting it out for the 32gig HSDPA+ one. At least then it will be worth it to keep getting it replaced every few months. : /
Wow.....I had no problem with Asus replacing mine.....that is sad
Sent from my Nexus 7 using xda app-developers app
Warranty 101
Ok i thinkeyou are kinda confusing us. but here is the way extended warranties work..
They give you a extended warranty period of Manufacture covered issues..
They also often add damage coverage
where your device sounds like it fits in.
It has the flaw screen lift issue as well as a camera and screen issue . Your Staples warranty only covers this .(manufacture covered issues ) After the manufacture warranty has expired..
Now some warranty companies will send it in for you from the store. Ask staples if they do this.. if not
You must contact asus direct . tell them your issues and you want a RMA to get it resolved. They will give you one and you have to send it in to asus. If asus says they will NOT COVER the issues. Then they will provide you a reason..At that point the Staples warranty under there damage coverage will repair or replace your device . This is dependent on there Terms of course
Hope this helps .
Good luck . asus will help you
I've had the nightly AOKP ROM on my N4 for a week now (since I got it last Thursday) but it's been overheating and randomly rebooting for a while.
On top of that I've got a few scratches on it. Will they care if I try to get it replaced via RMA?
Also how long does it typically take to receive the email to order the RMA device? How long to receive it?
Obviously I'll return the software to stock before sending it back.
Thanks for any guidance.
dc496 said:
I've had the nightly AOKP ROM on my N4 for a week now (since I got it last Thursday) but it's been overheating and randomly rebooting for a while.
On top of that I've got a few scratches on it. Will they care if I try to get it replaced via RMA?
Also how long does it typically take to receive the email to order the RMA device? How long to receive it?
Obviously I'll return the software to stock before sending it back.
Thanks for any guidance.
Click to expand...
Click to collapse
please read google support information!
call and process the RMA because its overheating and rebooting randomly, this will start the RMA if you have had your phone for less than 15 days they will probably do an 'advance replacment' they will hold the cost of a replacement on your credit card and send a link to rebuy a new one.
you then arrange for your current one to be be picked up and returned to google when they recieve one back they reverse the charge.
just re-flash the stock roms and relock the bootloader before sending it back.
HOWEVER your using a custom rom since you got it return it to stock and see if its still overheating / rebooting it could just be AKOP if you can determine that is the hardware at fault then return it.
and next time use google to find your answers there are lots of RMA threads and official links already it didnt need a Q&A
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#AU
Sorry, I just learned all that after I posted the thread.
I guess my main questions are about AOKP and the scratches - will Google overlook this? Obviously they shouldn't know about the AOKP because I will restore it to stock.. but the scratches? It's nothing major.. but the back scratches easily.
Thanks
I doubt they'll care about signs of use like scratches on the back of your device.
Sent from my Nexus 7 using Tapatalk 2
From Google, when I asked them about scratches on my unit that will be replaced: "...Normal wear and tear is to be expected."
dc496 said:
I've had the nightly AOKP ROM on my N4 for a week now (since I got it last Thursday) but it's been overheating and randomly rebooting for a while.
On top of that I've got a few scratches on it. Will they care if I try to get it replaced via RMA?
Also how long does it typically take to receive the email to order the RMA device? How long to receive it?
Obviously I'll return the software to stock before sending it back.
Thanks for any guidance.
Click to expand...
Click to collapse
So it's been rebooting and overheating BEFORE you loaded AOKP while on stock, too?
They shouldn't care if it's scratched or not as long as you restore it back to full stock..
It's the ROM causing the issue. I'd be willing to bet money on it.
As mentioned above, verify it's a not a ROM problem first. If it is then you're just wasting everyone's time/money by RMA'ing it.
does anyone know how RMA are handled as far as shipping time, are they put in the back of the line or do they ship pretty fast.
They would ship in a timely manner. You cannot expect an RMA to take 8-10 weeks to ship.
Google likely has a large number of units sitting in their warehouse for RMA purposes only.
asawoszc said:
They would ship in a timely manner. You cannot expect an RMA to take 8-10 weeks to ship.
Google likely has a large number of units sitting in their warehouse for RMA purposes only.
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Click to collapse
has anyone actually confirmed that, has anyone done a RMA since the ordering came back up and actually received a replacement.
I've confirmed with a Google rep that RMA's are handled immediately as long as within the 15 days of receiving the original phone. This is a like-for-like swap situation.
EDIT: I've confirmed because I might need to RMA my phone myself due to extremely odd battery behaviours.
Yeah it's not a ROM issue. I restored it to stock last night and the problem is actually worse now than before. Usually it would only shut off/reboot a couple times a day but it's done it at least 10 times just TODAY since I've been awake (like 8 hours).
Thanks for the normal wear and tear answer. That's exactly what I was hoping to hear.
placed a replacement on Dec 2. Nothing yet except confirmation email.
dkotoric said:
has anyone actually confirmed that, has anyone done a RMA since the ordering came back up and actually received a replacement.
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Click to collapse
Yes. Here is my timeline...
11/13 - Ordered N4
11/28 - Received N4 in the mail
11/29 - Ordered an RMA unit due to earpiece buzzing and a weird bulge in the side of the phone
11/30 - received tracking number for RMA unit
12/6 - received RMA unit in the mail
Some additional info...
1) The tracking number just had a yellow box that said " a printing label has been created..." from 11/30 - 12/5. On 12/6 the tracking number was finally updated and said "Out for delivery". It was delivered at 10AM on 12/6.
2) The RMA unit they send you is actually just a brand new, fully packaged N4 with all accessories. Which explains why they ask that you send the defective unit back with the original documentation and accessories.
sn0warmy said:
Yes. Here is my timeline...
11/13 - Ordered N4
11/28 - Received N4 in the mail
11/29 - Ordered an RMA unit due to earpiece buzzing and a weird bulge in the side of the phone
11/30 - received tracking number for RMA unit
12/6 - received RMA unit in the mail
Some additional info...
1) The tracking number just had a yellow box that said " a printing label has been created..." from 11/30 - 12/5. On 12/6 the tracking number was finally updated and said "Out for delivery". It was delivered at 10AM on 12/6.
2) The RMA unit they send you is actually just a brand new, fully packaged N4 with all accessories. Which explains why they ask that you send the defective unit back with the original documentation and accessories.
Click to expand...
Click to collapse
so hows your new one holding up? no more buzzing sound?
Here is my timeline for the sake of it:
-Ordered RMA unit night of 12/6 (around 11 PM)
-Shipping confirmation (with tracking) - 12/8 around 3 AM
-Delivery is supposed to happen on Monday - 12/10
All times CST (UTC -6)
What would happen if you didn't ship the broken phone back to Google after receiving the replacement? Charged the full amount of a N4?
Killer0Kevin said:
What would happen if you didn't ship the broken phone back to Google after receiving the replacement? Charged the full amount of a N4?
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Click to collapse
The answer I received from the Play Store rep was YES. There is a hold for the full amount of the phone on your CC and if the RMA isn't received within 10 days you will be charged.
For those of you who's have a replacement RMA, are you in the U.S ? Did you have to send your unit back before they send out the new device ?
All my local office depot stores are out of stock for the new nexus 7. I ordered online and haven't received it yet, but am worried about the very likely situation that I'll have to get it exchanged. Others in out-of-stock areas, how did you get your replacements? I'm thinking of calling my local store ahead of time and asking them to restock but I doubt if that will work.
I have a screen with 5 dead/stuck pixels, and since I bought mine from officemax it's been impossible to get a replacement since they sell out early in the morning to people using that 20% off coupon. Only one of the dead pixels is visible in normal use but I can't decide whether to just wait and RMA it in a month or two or attempt to get another device that could have more dead pixels, bleed and even the flicker effect.
20% coupon is done, so you should have more luck with inventory.
If people can't get a decent device without touchscreen problems within the replacement period, do you think contacting ASUS about the manufacturer warranty would be a good idea?
Because I'm not sure what to do in case Google decides that it is a hardware problem after my replacement period ends
clockmehigh said:
If people can't get a decent device without touchscreen problems within the replacement period, do you think contacting ASUS about the manufacturer warranty would be a good idea?
Because I'm not sure what to do in case Google decides that it is a hardware problem after my replacement period ends
Click to expand...
Click to collapse
If it's found to be a hardware problem you should be able to get it fixed through ASUS, though I have heard horror stories about their service department simply reinstalling the software and shipping tablets back without actually fixing them. We don't know if the touchscreen issues will get identified as an issue or simply glossed over yet.
I'm sure its no surprise, but just wanted to post my experience as an FYI.
I filed an RMA on 12/2 (my screen has a small row of dead pixels)
I have yet to get any shipping info as to my replacement , even though their policy is within 4 biz days.
I've escalated my case several times, and all they tell me is, "We don't have any of these devices"
Strange that they didn't keep a few behind for defect replacements, oh well.
Why do they never make enough Nexus's on launch?
same issue. i waited over a week (9 days) b4 ot was overnighted via fedex
Cybertronicz said:
I'm sure its no surprise, but just wanted to post my experience as an FYI.
I filed an RMA on 12/2 (my screen has a small row of dead pixels)
I have yet to get any shipping info as to my replacement , even though their policy is within 4 biz days.
I've escalated my case several times, and all they tell me is, "We don't have any of these devices"
Strange that they didn't keep a few behind for defect replacements, oh well.
Why do they never make enough Nexus's on launch?
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Click to collapse
It would be helpful if you mentioned who you purchased from/RMA'ed with.
And you can thank people who frivilously exchange devices because there was dust in the box when they unsealed the box, or a fingerprint on the screen
I purchased and filed RMA though Motorola.
I would hope that Google Play support would be better, but who knows.
Cybertronicz said:
I purchased and filed RMA though Motorola.
I would hope that Google Play support would be better, but who knows.
Click to expand...
Click to collapse
I would think that it would be better with Motorola, since they make the product and ship right from the factory. You could literally end up with a device that rolled off the assembly line within hours before.
Cybertronicz said:
I purchased and filed RMA though Motorola.
I would hope that Google Play support would be better, but who knows.
Click to expand...
Click to collapse
Did Moto keep a pending charge on your cc that whole time? I filed an RMA with them yesterday because of a large strip of fading on my screen, and they pended a charge to my cc instantly but that was the last contact I had with them.
If you have pending charge then you did the advanced RMA. I did that the night of the 16th around 9, it shipped out today and will be here Monday. So it's only going to take 4 business days from when I placed RMA to receiving a replacement. Once they receive my device the hold of $557 will be off. I purchased mine directly from Motorola's website.
What version of the device you got may also affect the turn around. Mine was a 32GB CW
Also just FYI you technically won't be getting brand new devices. They are in Like New condition.
Just filed an RMA this evening with GPS. Expected to to leave warehouse on the 23rd with overnight shipping. We will see if it arrives on Christmas eve. Seemed easy enough with one quick call and a follow up e-mail. I'm assuming my pending charge will arrive once the device ships. Keep you updated when I receive tracking.
I didn't have a problem exchanging a blue 32gb nexus 6 under warranty with Google Play store. Received in two days after the phone call.
venturizhou said:
If you have pending charge then you did the advanced RMA. I did that the night of the 16th around 9, it shipped out today and will be here Monday. So it's only going to take 4 business days from when I placed RMA to receiving a replacement. Once they receive my device the hold of $557 will be off. I purchased mine directly from Motorola's website.
What version of the device you got may also affect the turn around. Mine was a 32GB CW
Also just FYI you technically won't be getting brand new devices. They are in Like New condition.
Click to expand...
Click to collapse
I did do an advanced RMA. I ordered from Moto and I bought a 64GB Blue. I was assured that my device would be brand new unopened, non refurbished.
The only reason I purchased from GPS is cause of the warranty and RMA...Google always sets aside units for RMA even my zen watch that showed OOS on play store that I rmaed got shipped a new replacement within a day.
Shattered my preoder N6 in Japan with an unfortunate drop. Assurian warranty services via ATT just replaced it in less than 24 hours. N6, 32gb, blue.
Well.. my camera started doing double exposures -either focus or optical stabilization is wonky, started getting bad around dec 18, and it has gotten worse since then. Clearly a hardware issue, after wiping/resetting- and some really funny pictures sent to Motorola. Their level 2 support was very reasonable, and I finally setup rma for advanced replacement on 30-dec.. and 7-jan I have not heard back yet. We'll see how long it takes. I'm hoping it is not too much longer.
I originally ordered a 32 gb Midnight blue direct from motorola on 12-Nov, received on 25-Nov, then RMAed with Motorola directly on 30-Dec.
We'll see how long it takes....
With Motorola selling a Moto X Pro that is basically the Nexus 6 I could see the replacements being delayed.
Hello,
I just wanted to share my experience that I had with Motorola regarding replacement of my Nexus 6.
So, I have had my Nexus 6 for a little over a month. (Just long enough to not be able to return it) I have noticed screen "burn in" really bad where the navigation bar and status bar are located. So bad that I can see a "ghost" of my navigation and status bar icons when watching videos on YouTube. I tried to prevent it, keeping brightness down and display timeout on 30 seconds. Apparently I received a very poor quality display.
Anyways, I contacted Motorola about this and I wanted to share their return policy and procedures. Motorola will give you two options.
Option One: "Standard Replacement Service" They will email you a return shipping label. The label is standard FedEx Ground. You then use the label to return your defective Nexus 6 to them. Once they receive it, they will ship you a "Like New" device within 5 business days.
Option Two: "Premium Replacement Service" They will ship you a Brand New Nexus 6 via FedEx 2nd Day Air. Included in the package will be a return shipping label to return the defective Nexus 6. This option has a service charge of $24.99 AND they require you to provide them with a credit card, which they issue a security hold on in the amount of $500.00.
I originally went with option one yesterday, but then I decided against it and called back right away this morning to cancel the RMA and created a new RMA and went with option two. I really didn't want to go without my phone for two weeks.
I found out that the only thing not covered under warranty "repair" is liquid / extreme moisture. The Nexus 6 one year warranty covers repair / replacement of damaged devices! If your Nexus 6 is out of the one year warranty, a $175 fee is charged for malfunctioning or damage. (Still a good deal in my opinion)
https://motorola-global-portal.cust..._answer_detail/a_id/102486/p/30,6720,9293#fix
Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.
Shilalygawd said:
Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.
Click to expand...
Click to collapse
They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?
Rektifying said:
They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?
Click to expand...
Click to collapse
I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.
Shilalygawd said:
I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.
Click to expand...
Click to collapse
No, you are correct! I seem to have been miss informed, kinda. I just checked Nexus 6 warranty info @ Motorola.com.
The ONLY thing excluded from warranty "repair" is liquid damage / extreme moisture damage. If you have owned your Nexus 6 for longer than one year, THEN the $175 fee is charged for a malfunctioning or damaged device. People need to know this! I wonder how many people replaced their own displays that they broke, tossed out, sold for parts, etc their damaged Nexus 6's not knowing that Motorola would have repaired it for free had they just sent it in for free.
I am glad I now know this! Not to mention, I will have proof of "purchase" for my Nexus 6 because they are shipping me the new device. So I have a year from today pretty much.
Thank you for posting! I would have never looked and been misguided by not one, but two reps!
Also, I did a full wipe, stock flash, bootloader locked my device just to be safe. I mean, they are holding $500 hostage on my credit card. lol. I'm not taking any chances!
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
Click to expand...
Click to collapse
That is what I would assume, but reading the warranty guidelines the only thing stated as not being covered is liquid damage.
Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
Click to expand...
Click to collapse
Not saying you're wrong, but feel free to tell that to my no-charge busted screen warranty claim.
Most manufacturers have a one year limited warranty, and you don't have to provide proof of purchase unless asked. Usually the date you bought the device and where you bought it will suffice. I got my girlfriend's S5 fixed for free by Samsung at the same time my Nexus 6 was replaced. She dropped it and busted the LCD. Warranty covered it too.
I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.
ILuvRice said:
I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.
Click to expand...
Click to collapse
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
Click to expand...
Click to collapse
That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
Also, everyone that I have heard of that has had their Nexus 6 replaced by Motorola in the last few months has received a factory sealed device in retail packaging with the original retail accessories. I seriously don't think that they are refurbished devices. I have or know people who have received refurbished electronics from warranty claims before such as Blu Ray players, computer components, phones, tablets, etc. (I'm the family tech) They seem to usually be in unmarked packaging, and just the unit itself with no accessories.
I could be wrong but I can't see a company packing refurbs in retail packaging, sealed with all of the normal included accessories.
I helped my uncle with his iPhone 5 in the past and a LG Tablet. We sent them both in for warranty repair and he received refurbs back in non-retail packaging with no accessories. (They had different serial numbers so I doubt they were repaired. Sprint even wanted to charge him $35 for activation on the iPhone 5. lol)
Rektifying said:
That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
Click to expand...
Click to collapse
Good luck!
ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
Click to expand...
Click to collapse
You have me regretting not doing this on my claim. #dat32bluelifedoe
ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
Click to expand...
Click to collapse
I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?
Rektifying said:
I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?
Click to expand...
Click to collapse
I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.
Well, never mind I guess. I thought it looked like a brand new device but it clearly is not. The display is worse than the one I was replacing. It looks like this is going to be a fun ride. I would literally rather keep the one I have than the one they sent me... It has worse burn in on the nav bar than mine did. Also, there is a dark hue on I would say 1/4 of the bottom of the display. As if it is not as bright as the rest.
This is definitely going back to Motorola! I am going to call them now.
PWn3R said:
I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.
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Click to collapse
Oh I see. I hate refurbished replacements. I don't know why, and I know they "inspect" them but I just hate the idea of it I guess. I mean, mine looked brand spanking new but judging by the serious nav bar burn in and how the bottom 1/4 of the display was darker, almost pinkish hue to it, the display was definitely from a used unit.
I was just on the phone with Motorola for over an hour. I explained to a supervisor in the escalations department how I paid the $24.99 and let them hold $500+ dollars on my credit card, only to receive a worse device than the one I originally had. So, he said that in order for him to send another replacement immediately that he would have to issue another $500 security hold. BUT, when he created my RMA he set it up so that I will be receiving a Brand New, 64GB Cloud White. I originally had a 32GB Midnight Blue! This is awesome! I went from super frustrated to super happy. lol. Motorola definitely has some of the better customer service that I have experienced to say the least. He offered the 64GB upgrade for the inconvenience, which I told him I greatly appreciated but I would love if he could send me a cloud white version as well.
I have a minor screen issue, get tearing like once a month on some kernels, but Couple times a day on others. Scarred to warranty because everything else is great.
i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf
asilentcivilian said:
i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf
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Damn! The person who posted about sending his in damaged got extremely lucky! So they told you that if it even had a scratch on it that you would have to pay $175 to have it replaced?