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Hi folks,
I thought I'd get some opinions from folks here regarding the screen whine issue that some LCD screens get.
I recently bought a replacement Tytn off ebay after breaking my screen on mine. When it arrived it looked fine. I put it on charge and started cleaning it. That night I find out it's got a high pitched whine making it almost unusable.
I've sent it back to the seller and asked for a refund but he says he's contacted HTC to find out if it's a recognised fault or not. If it's not something that HTC acknowledge then he's going to make me make arrangements to pick it up from him.
Does anyone know if this is a recognised fault with the phone?
AFAIK, I have got some experience with some other handheld, it appear the pitch noise come from LCD inverter. seen some picth noise in early production of O2 Atom, old handera handheld. even nokia e61 generates pitch noise if you listen it closely. what I can not confirm is where the LCD inverter located, in mainboard or in LCD modul it self. So I can ot tell you which one is broken.
Well, it's just my opinion.
Thanks for the input tianz.
I've found loads of info on Google about it. It appears to be quite common with some of the older mobile phones.
Is it reasonable to expect me to have to accept a phone which has an audible whining noise to it?
Well... actually it's up to you, If you find the whining noise is too loud for your ear maybe you should return it while you can. As my experience when I had Handera with whining noise, I had return it. but when the replacement came back, the whining noise get worse and the company said that there's no problem at all with my Handera.
Later on I found out what cause the whining noise, and actually very simple to fix it, just find the inverter ?? (sorry I don't know what they call it in english, It's ferit core and copper wire wrapped around it) and put some wax from the candle or you can use glue.
And again, I don't know where exactly the inverter located in Hermes device, or maybe they use different model of inverter in Hermes.
So, It's up to you. I hope my answer will satisfied you. Thank you
Unfortunately I bought the phone off ebay and the guy isn't keen to refund me - although he currently has both phone and my money.
He says it's not that loud/irritating so I'm not sure what to do.
I've just dealt with it. The whine is only there when the LCD screen is on. My 8525 phone is exactly 1 year old. It can be irritating though, so I use the earbuds whenever I can.
Optimal said:
I've just dealt with it. The whine is only there when the LCD screen is on. My 8525 phone is exactly 1 year old. It can be irritating though, so I use the earbuds whenever I can.
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Unfortunately for me the guy that's selling me the phone doesn't appear to agree that it's annoying:
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"I have tried the phone and whilst it is just possible to hear a noise if I put my ear to the screen (why ayone would need to do that I have no idea) there is no audible noise when the phone is held to the ear as used in a normal phone call"
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I can hear it loud and clear even at arms length - the phone doesn't even need to be near my head!
Mid said:
I can hear it loud and clear even at arms length - the phone doesn't even need to be near my head!
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Refund it if you can, too loud if its for me.
tianz said:
Refund it if you can, too loud if its for me.
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That's the problem, he doesn't want to refund. He wants me to keep the phone so he doesn't have to deal with it.
if you do have the phone in your hand, please confirm the pitch noise come from the front speaker or LCD it self. I'll try to help you finding the inverter located. I'll look around if I had a chance to open my 8525 again. Thank you
i am on my second tytn. I bought both used and in PRISTINE condition on Craigslist. The first one I bought had it, and so I asked for my refund from the seller. The second one (that I have now) just started the whining noise yesterday. I've had it since January 2008. It SUCKS!!!
-Paul
PS: the noise is heard when I put my ear to the front speaker up close. It's weird. I heard it as soon as I move my ear to it. However, after about 5 seconds I don't hear it anymore. Then as soon as I move my ear away, I hear it again... It's like my ears become desensitized to it? lol
PS: the noise is heard when I put my ear to the front speaker up close. It's weird. I heard it as soon as I move my ear to it. However, after about 5 seconds I don't hear it anymore. Then as soon as I move my ear away, I hear it again... It's like my ears become desensitized to it? lol
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[/QUOTE]
It is quite possible. It's like being in a room with an analog clock. You may have sat in that room 100 times, with the same noise around you, but for some reason this time you can hear the tick tick tick of the hand movement. Then just as quickly as you noticed it you can suddenly not hear it no matter how hard you try.
It can be a state of mind that results in your heightened sense of hearing or it can be as simple as your tympanic membrane being a little tighter.
Like the above poster said, I hear mine sometimes too, and other times I dont hear it at all.
To the OP, if the seller has your phone and your money, then either keep asking for your money back and if that doesnt work, email ebay or give him bad marks stating what he has done. If that doesnt work, you can threaten to take him to small claims court ( Judge Judy ). What is loud and irritating to you maybe not to him. Get you rmoney back. Hope this helps..
I think the reason the sound goes in and out is due to the fact that the screen istelf goes to sleep after a few seconds, or what ever you have set in the system...
My screen starting making this noise a few weeks ago. I love the functionality of this phone, but I am pretty much done with it. I can't stand all the tweeks that come with it.
I jumping to the iPhone as soon as they make the slinbox player for it... and they roll out the 3g functionality.
Don't mean to rant, but I am just frustrated.
I think the phone was dropped of damaged and that is why it gives off a high pitch sound.. Mine dropped onto a hard concrete floor. It looks and works perfectly fine but immediately after it emits a high pitched sound when ever the screen is on.
This is not normal for the TyTn which means it was damaged in some way prior to you getting it. Demand a refund.
Hi guys - the person I bought the phone from is still waiting for HTC to get back to him so he still has both the money and the phone.
Even if HTC say it's not a recognised fault, it's still unusable to me because it's really loud to me.
I'm not sure there's much I can do as I'm not exactly in a strong position to make demands.
Personally I think it would be unreasonable for him not to refund me but then he might not be a reasonable person.
tianz said:
if you do have the phone in your hand, please confirm the pitch noise come from the front speaker or LCD it self. I'll try to help you finding the inverter located. I'll look around if I had a chance to open my 8525 again. Thank you
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The sound is definitely from the LCD - the speaker is fine once the screen is switched off (i.e. you can turn the screen off while on the phone and it's still fine).
I've had 3 8525's, one of them had this problem from day one. There have been a few threads about it as well.
I have just learned to turn my screen off during a call. It's real easy and quick, besides, you aren't looking at the phone when you are talking on it, and if you are, you probably can't hear the whine.
However, if you don't want to deal with the whine, then don't. Hopefully you paid through paypal and can just file a claim if the guy doesn't want to be fair. It is a defect and they should back you up.
If not, look to ebay and see if there is anything further you can do with them.
Call HTC yourself. Don't wait for him.
good luck
yes mine also does it i have just learnt to put up with it, but yes like drakkahn said you should ring HTC yourself and see what they have to say
drakkahn said:
Call HTC yourself. Don't wait for him.
good luck
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Very good point. I don't know why I haven't thought of that.
Just off to call them now.
Thanks.
now i don't know how to explain this really, but here we go. five minutes ago, i decided to plug my hd2 headphones into my computer so i'd be able to listen to a movie. twice now, once in each ear, i've gotten SHOCKED. i thought for whatever reason, static could have charged and been stored inside the soft ear-bud covers. after being shocked inside of my right ear, i took them off (soft ear-bud covers) and put the Left ear-bud into my left ear. three minutes later, SAME THING. it seemed like it happened when there was cracking in the audio during the movie. i swapped them out, replayed the area where i heard the cracking, and wasn't shocked...with my old G1 ear-buds. i've got that really low carpet in my office and always get shocked when reaching for the doorknob, that's why i suggested static in the first place...or maybe it's just a crazy design flaw!? either way, it really did hurt and i don't know what course of action i should take. has anyone else experienced this?
rob
it's definitely the headphones. i've gotten up, walked around, sat down...and with my G1 headphones, i haven't gotten shocked once, even during the audio cracking in the movie! i guess i'll be calling tmobile.
I got shocked twice, then thought to myself,
"why am I using the stock headsets? I deserve to be shocked".
rickyoon.vegas said:
I got shocked twice, then thought to myself,
"why am I using the stock headsets? I deserve to be shocked".
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wow, thanks for your terribly pointless and stupid post. FYI, the fm radio app asks for the stock headphones to be plugged in as they double as an antenna.
ce_rob said:
wow, thanks for your terribly pointless and stupid post. FYI, the fm radio app asks for the stock headphones to be plugged in as they double as an antenna.
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easy tiger
cgrec92 said:
easy tiger
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come on, now. that directed at me after what HE posted? give me a break. i ask for advice and hopefully make fellow HD2 owners aware that there may be a build flaw in the headphones and these are the types of responses i get? terrible.
ce_rob said:
FYI, the fm radio app asks for the stock headphones to be plugged in as they double as an antenna.
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u can use any other pair of headphones!
no need for HTC ones
Icefeldt said:
u can use any other pair of headphones!
no need for HTC ones
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finally, some helpful information. so any headphones will work the same as far as the fm receiver or whatever goes? perfect. thanks!
ce_rob said:
finally, some helpful information. so any headphones will work the same as far as the fm receiver or whatever goes? perfect. thanks!
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Yep, I'm using my pair of Sennheiser ones for radio and anything else. As general rules, for every single mobile device, stock headphones suck monkey balls anyway. At least on my Sennheiser, I have noise isolation and some basses.
it may also be your computers sound card. ive owned many headphones over the time, but the ones i tried in my computer with a creative sound card shocked me. Now i have a Lenovo laptop, and have never experienced that with any headphones...
i would try the headset in another soundcard/pc jus to be sure what it is
Wildcopper said:
Yep, I'm using my pair of Sennheiser ones for radio and anything else. As general rules, for every single mobile device, stock headphones suck monkey balls anyway. At least on my Sennheiser, I have noise isolation and some basses.
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great to know, thanks for the info!
se1988 said:
it may also be your computers sound card. ive owned many headphones over the time, but the ones i tried in my computer with a creative sound card shocked me. Now i have a Lenovo laptop, and have never experienced that with any headphones...
i would try the headset in another soundcard/pc jus to be sure what it is
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i'll give that a try, thanks =)
Wildcopper said:
Yep, I'm using my pair of Sennheiser ones for radio and anything else. As general rules, for every single mobile device, stock headphones suck monkey balls anyway. At least on my Sennheiser, I have noise isolation and some basses.
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I do exactly the same, I just can't stand those plug thingies in my ears. And of course, the quality of the Sennheiser is another world.
I have a strange issue with it though. Whenever I use the Sennheiser the phone auto-dials somebody from my favourite contacts list. I found out that if I wiggle the connector a little I can reproduce this effect. It also seems to be a problem reported on other HTC phones.
Should be related to the 4-ring (tip-ring-ring-base) connector on the stock earphone versus the 3-rings (tip-ring-base) on the Sennheiser. But how? Or is it?
Hi
My Nexus 7 has an issue where after any noise at all; on any volume the speaker squeals for around 3 seconds then clicks. Its really quiet and you can only tell when in silent.
Speaker sounds fine otherwise and other than that my Nexus is perfect, with lack of stock reluctant to refund it.
Any ideas and happening with anyone else?
generationgav said:
Hi
My Nexus 7 has an issue where after any noise at all; on any volume the speaker squeals for around 3 seconds then clicks. Its really quiet and you can only tell when in silent.
Speaker sounds fine otherwise and other than that my Nexus is perfect, with lack of stock reluctant to refund it.
Any ideas and happening with anyone else?
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Bad form replying to my own message - but is this happening for anyone else? My device seems perfect otherwise so slightly loathed to return it, but it is annoying at the same time!
Doesn't happen when speakers are muted or on headphones.
lack of stock only applies to retailers. google play support still has plenty reserved for replacements.
Souai said:
lack of stock only applies to retailers. google play support still has plenty reserved for replacements.
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I bought it from a brick and mortar retailer - but still not sure if google will replace it. Emailed them yesterday and awaiting a reply. Im really not in any rush, but would like a perfect device if possible.
If I place my Nexus 4 against my ear, I can hear high pitched screeching and some popping coming from the earpiece, even when a call is not taking place. At first I thought it was a heat issue, maybe some capacitors or something getting a bit hot and whistling, so I turned the phone off and the noises stopped instantly.
This is pretty annoying and surely shouldn't be happening
Yes, mine too
losimagic said:
If I place my Nexus 4 against my ear, I can hear high pitched screeching and some popping coming from the earpiece, even when a call is not taking place. At first I thought it was a heat issue, maybe some capacitors or something getting a bit hot and whistling, so I turned the phone off and the noises stopped instantly.
This is pretty annoying and surely shouldn't be happening
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I'm glad you posted that, mine does it too - and I thought I had a faulty phone.
According to support I'm the first to report such a problem, have you called support about it? - 0800 328 6081.
The more of us that call, the better the chance it's sorted (if it's possible).
I can't live with that noise, it's too loud for me as I have sensitive hearing on interference like that.
So it looks like I'm sending mine back for a refund and go buy a S3
It does sound like poor build quality in suppressing electrical interference to the ear speaker, as you say capacitors or even a processor is leaking noise to that speaker in the same way cell/mobile radio causes to external speakers when brought close to them.
WOW so many problems already with this thing!!! I don't know about this phone right now
rshea said:
I'm glad you posted that, mine does it too - and I thought I had a faulty phone.
According to support I'm the first to report such a problem, have you called support about it? - 0800 328 6081.
The more of us that call, the better the chance it's sorted (if it's possible).
I can't live with that noise, it's too loud for me as I have sensitive hearing on interference like that.
So it looks like I'm sending mine back for a refund and go buy a S3
It does sound like poor build quality in suppressing electrical interference to the ear speaker, as you say capacitors or even a processor is leaking noise to that speaker in the same way cell/mobile radio causes to external speakers when brought close to them.
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I returned it to the store for a refund - they refused to swap it for another as they couldn't hear it . I've ordered another which I should get tomorrow, and if that has the same issue I'm not sure what to do - it doesn't really sound like something that can be fixed through software, does it?
I asked on another forum and one person replied saying that there's was ok, but maybe they're ears just aren't as sensitive as ours.
I remember as a kid, I could hear CRT TVs from a long way off (no sound was coming through the speakers) and nobody else could.
losimagic said:
I returned it to the store for a refund - they refused to swap it for another as they couldn't hear it . I've ordered another which I should get tomorrow, and if that has the same issue I'm not sure what to do - it doesn't really sound like something that can be fixed through software, does it?
I asked on another forum and one person replied saying that there's was ok, but maybe they're ears just aren't as sensitive as ours.
I remember as a kid, I could hear CRT TVs from a long way off (no sound was coming through the speakers) and nobody else could.
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I think you're right, I too always heard a CRT working (I still can when I see one working!)
Maybe we're hearing interference the average user is not going to hear.
If anyone else is reading this and owns a Nexus 4, try calling your voicemail (which I assume would be free for you) - during the call wait for a few seconds and listen carefully, it's more obvious when you're not talking and in a call.
The noise is almost like having a small fly trapped between the phone and your ear at times, it also reminds me of the noise a hard drive makes at times and most of us know what that sounds like.
rshea said:
I think you're right, I too always heard a CRT working (I still can when I see one working!)
Maybe we're hearing interference the average user is not going to hear.
If anyone else is reading this and owns a Nexus 4, try calling your voicemail (which I assume would be free for you) - during the call wait for a few seconds and listen carefully, it's more obvious when you're not talking and in a call.
The noise is almost like having a small fly trapped between the phone and your ear at times, it also reminds me of the noise a hard drive makes at times and most of us know what that sounds like.
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I got it even when I wasn't on a call - a few seconds after powering up the phone and it was there
You guys are nerds
No, I can feel your pain! Hopefully you guys can sort this out and this is in general not a common problem with the N4.
i don't have this issue
It seems to be an issue with the electromagnetic shielding. I get this problem when I am next to my sound system and amplifier. Those things arent shielded. Now in school where theres basically nothing else here my earpiece is completely clean. Not even a hiss.
does it also emit a sound when it is swithced on, but the screen is off? i remember i had sth. like this (high-pitched sound) on my first google nexus s, but it was clearly coming from the screen rather than the earpiece.
Received a replacement today - it's A LOT better. There's still a very feint buzz, but it's barely noticeable.
Hallucinogen775 said:
does it also emit a sound when it is swithced on, but the screen is off? i remember i had sth. like this (high-pitched sound) on my first google nexus s, but it was clearly coming from the screen rather than the earpiece.
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Yes, even did it without a simcard inside. Definitely coming from the earpiece, if I moved my ear down the phone it was quieter/silent.
What about in airplane mode?
jacklebott said:
What about in airplane mode?
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Didn't test the previous one in airplane mode, but just tried this one and it's the same.
Definitely getting the same issue with my N4; screen on or off. Can't imagine this being fixed by firmware, sounds like a bad hardware design.
I'm also once of these people who gets irritated by the sound of DVD Players/VCR/TV etc. But two other people I have shown seem to think its an issue too.
It's good to read a replacement was better, that's made my day.
The problem is certainly a electromagnetic shielding issue with the earpiece, I can stand in a middle of a field and it has that sound you often get from PC or Hi-Fi speakers when you stand close to them.
But with the earpiece you can't move it of course - so clearly a design flaw, and hopefully only on a batch?
That said, it does seem to be an intermittent fault, I've also noticed it doesn't happen within the first 10-30 seconds of a call. I wonder if the phone stops all background processes during the start of a call, but then later kicks in which causes those noises.
losimagic said:
I remember as a kid, I could hear CRT TVs from a long way off (no sound was coming through the speakers) and nobody else could.
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I can hear the high pitched noise from a CRT from, like, 100'. Can a lot of other people really not hear them? Also, deer/dog/insect deterrents that people use in their homes and yard give me an instant headache from the sound. Great. This does not bode well. Oh well, I'll cross that bridge if/when I get to it.
Same here
estallings15 said:
I can hear the high pitched noise from a CRT from, like, 100'. Can a lot of other people really not hear them? Also, deer/dog/insect deterrents that people use in their homes and yard give me an instant headache from the sound. Great. This does not bode well. Oh well, I'll cross that bridge if/when I get to it.
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Exactly that, those who can't hear those audible repellents for pets, or not hear the Apps available which also emit very annoying high pitch sounds - then would not be bothered by the noise we mention here.
I'm certain if I took my N4 into a shop, the typical response from staff would be "we can't hear it"
I have this issue with my phone as well. Screen on or off. Charging or not. Noise is still present.
Hello,
I have just received my long-awaited Nexus 4. The screen is perfect, there is no static sound (at least not to the extent which would bother me), no flexing etc.
HOWEVER... I can hear cracking noise in the ear speaker whenever it is on. I.e. whenever somebody tells me something via it, the sound is like through an old speaker, cracking etc... The same problem occurs on all volume settings (I wouldn't be surprised if it occurred on the loudest setting). It is loud enough to be annoying.
Do you have any ideas what it is? Do you think there is some software fix, or should I RMA? Given the appalling Google store service (I am still waiting for shipping labels for Nexus 10), I would prefer to avoid it...
Thank you!
Hi
theriel said:
Hello,
I have just received my long-awaited Nexus 4. The screen is perfect, there is no static sound (at least not to the extent which would bother me), no flexing etc.
HOWEVER... I can hear cracking noise in the ear speaker whenever it is on. I.e. whenever somebody tells me something via it, the sound is like through an old speaker, cracking etc... The same problem occurs on all volume settings (I wouldn't be surprised if it occurred on the loudest setting). It is loud enough to be annoying.
Do you have any ideas what it is? Do you think there is some software fix, or should I RMA? Given the appalling Google store service (I am still waiting for shipping labels for Nexus 10), I would prefer to avoid it...
Thank you!
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There is an issue where the speaker lets out a little buzzing sound but this hardly noticeable and doesn't interfere with the sound coming through the ear piece, so what you describe is a hardware fault, probably a faulty speaker. You will need to exchange it.
Regards
Phil
I called Google support and did an RMA. It's been a week and still waiting for the replacement to be shipped. Called again regarding the shipment of the replacement and the rep said he needs to forward the case to a specialist.
Anyway, I still think you should do an RMA. Why tolerate a defective device that you paid full price for?
Sent from my Nexus 4 using xda app-developers app
So.... I have done RMA for both my Nexus 4 (cracking noise in earspeaker) and Nexus 10 (significant light bleed). The "UK" Google customer service is just appalling - they don't know anything and don't ship labels whatsoever. Shipping specialists are equally unhelpful and ignorant.
Although on paper the devices are nice - I am sorry, but Google devices have given me the worst experience I have ever had when dealing with ANY electronics in the whole of my life. I can truly say that I would be embarrassed to recommend buying any Nexus device to any of my friends...
The more I think the more I am convinced that I should have given up all the features and gone with iphone and ipad. Because it just works...