Back Button Troubleshooting - OnePlus 2 Q&A, Help & Troubleshooting

So, at some point in the past month (honestly, no idea for how long it's been going on), I've noticed an odd behavior on my OP2 and I'm trying to figure out troubleshooting suggestions to verify it is software and not a hardware issue.
TL;DR: I'm trying to figure out why the Back button occasionally fires on it's own.
Longer version:
I've only noticed this in a couple different apps, like Skype and Marvel Puzzle Quest, where the back button's effects are particularly noticeable.
The problem seems most prevalent in the morning, oddly enough. I rarely seem to notice it happen at night. I have verified I'm not touching the phone by playing MPQ with the phone on the counter and only touching the gems I wanted to match, no where near the bottom of the phone.
I've enabled the Pointer location in dev options, but it doesn't look like touching the non-on screen bar effects registers on the bar, so I can't tell if something else is firing it off that way.
Can anyone recommend some way to try to narrow this down short of just pinging OP support to do a hardware swap?

Related

touch screen issues

Anyone else having their touch screen stop working property until they have to reboot? It's like it gets way off on where I'm actually clicking.
I have experienced that, but only after I had flashed the modaco rom. I basically returned to stock firmware this morning and am having to re-root my phone...
I have had a couple of occasions where it doesnt seem to respond correctly.
For me its like it looses the calibration, seemed to noticed it when the device is tilted horizontally.
reboot sorts it, only happened once or twice though.
If the phone is in your hand, make sure your other fingers aren't curling over the screen around the edges to much.
I noticed this happening, and backed my fingers off around the edge of the screen and it started working fine immediately.
I think the screen is just extra sensitive.
Curious if that helps.
-James
jmacdonald801 said:
If the phone is in your hand, make sure your other fingers aren't curling over the screen around the edges to much.
I noticed this happening, and backed my fingers off around the edge of the screen and it started working fine immediately.
I think the screen is just extra sensitive.
Curious if that helps.
-James
Click to expand...
Click to collapse
I read somewhere (maybe on this forum even) that non-multi-touch systems have this problem. Have the same issue with my HTC Magic, but after a while you learn of a way to use the device single-handed while not touching the screen.
I dont know if this helps or not but I have no idea what you guys are talking about
JoshHart said:
I dont know if this helps or not but I have no idea what you guys are talking about
Click to expand...
Click to collapse
The calibration problem (the screen registers a wrong spot than where you touched) comes up if you try to use a non-multi-touch phone single-handedly, so part of your palm (between the thumb and index fingers) touches the edge of the touch screen. Especially if you are trying to reach a top area of the screen while holding the phone with just that hand, likely some part of the palm touches the bottom of the screen.
If you want to try having the problem, you can touch the edge of the screen with a finger and try to click a link with another. It won't register the right spot.
Supposedly the problem should go away as soon as you lift that body part up from the screen.... so I don't know if this helps the OP or not.
same issue
http://forum.xda-developers.com/showthread.php?t=615711
does not look like its happening all the time. Ran few tests and still can't duplicate the problem in order to find the cause. so far this happened about 3-4 times on my phone.
i hope this gets resolved soon and that its not the touchscreen issue.
jmacdonald801 said:
If the phone is in your hand, make sure your other fingers aren't curling over the screen around the edges to much.
I noticed this happening, and backed my fingers off around the edge of the screen and it started working fine immediately.
I think the screen is just extra sensitive.
Curious if that helps.
-James
Click to expand...
Click to collapse
I've had this exact thing happen to me a few times. I notice the tip of a finger on the edge of the screen, move it, then it works fine right after. Sometimes happens with the base of my thumb hitting the bottom left corner too.
Just make sure you're not accidentally touching any of the touch area and it'll work fine.
same here
i have just created new thread, this one wasnt here when i first looked http://forum.xda-developers.com/showthread.php?t=616418
mods, could you please link togther posiibly.
also there is google help forum where this issue was raised http://www.google.com/support/forum...ff&hl=en&fid=2a024bb25d4496ff00047cead2b2c2ad
would be nice if everyone experiencing this post it to google thread
HTC support #
866-449-8358 7 days a week 6am EST to 1am EST 7 days a week
Touch Screen Stops Working
jchap2k said:
Anyone else having their touch screen stop working property until they have to reboot? It's like it gets way off on where I'm actually clicking.
Click to expand...
Click to collapse
I have had this same issue on my G1 as well a N1. This problem only happens from time to time, as happes with stock ROMs and custom ROMs.
For the N1, I was initial pulling the battery; however, I have found that if I hold the power button down (don't let go) and then touch the screen to unlock or power if off.
I have a friend with the Eris who was having the same problem; Verizon released a patch earlier in the week that seems to have solved the problem for him.
Jeffro
jhales said:
For the N1, I was initial pulling the battery; however, I have found that if I hold the power button down (don't let go) and then touch the screen to unlock or power if off.
Click to expand...
Click to collapse
You can perform a soft reset on the Nexus One by holding volume down, the trackball, and pressing the Power button on top. A half second later, your phone will reboot.
I am also having these touch screen problems, and I can confirm I am not touching any other part of the screen to have it interfere with the non-touch-screen interface. I been testing with what people has been saying on here with having any other part of the screen being pressed, so I have been testing it out and I can say its a different response then what I'm experiencing.
Here is what is going on with my nexus one:
1) it happens at random times (my device is on my table and I am pressing buttons with one finger)
2) it only affects the bottom-left portion of the screen when it happens, touching everywhere else is fine
3) it thinks I'm pressing an area around the soft keys, an example is if I press 'A' it thinks I press either the '?123' or the 'back' button, same if I press 'd' it thinks I'm pressing the 'menu' button.
I can conclude that since not all nexus one owners has this problem it is a device issue, which what is going on is probably the same as if someone was accidentally pressing a part of the screen, but it could be part of the device is assembled incorrect or deformed. The physical form of my phone is off on the right side, I can feel the gray plastic part next to the black border next to the right of the screen is a little more raised then the left side.
But there is my experience with whats going on to me and my two cents.
Ive had this a little bit on my device as well, but I think it's a software issue since it went away when I pressed the home button.
edit:
Also it has happened exclusively in Dolphin browser
here too
Sporadically, it happens with my N1 as well. When pointing at the middle of the screen (in a list for example), the input registers 2 cm below my fingertip. Rebooting fixes this temporarily but it is annoying.
A SW update could perhaps cure this behaviour?
rgds
Daniel
I just had this happen for the first time, all my presses were registering way below where i was touching, tilting into landscape in an app then back to portrait fixed it for me.
So now it happened to me too. I have the Nexus One for almost two weeks and I never had the unresponsive touchscreen. Of course I noticed that the center of the softbuttons is shifted upwards and that they don't register very well in the middle where they should and I had the problem before that the sms text input box didin't registered in the center so that the keyboard wasn't popping out but that is all only a problem of adjustment. Today in the morning after my phone was on standby over night I put in the charger to charge it and I got an email with pictures. I scrolled through the email and all of a sudden the screen became totally unresponsive. I tried to scroll and the screen registered at a complete different place. All of a sudden the email was gone because the phone registered the delete button even though I never pressed it. I could close the gmail program but I had a hard time to scroll between the home screens and the live wallpaper became unresponsive too. I decided to do a restart but I had a hard time to press the shutting down button because it was unresponsive too. This all happened not after heavily usage of the phone but after maybe 1 minute usage.
I am sure that I didn't touch another part of the screen when this occured because I realized before already that the screen becomes wacky if you touch it at two different places (lack of multitouch, so stupid to disable it). I hope that this is a software issue too. I can live at the moment with the 3G problem because it doesn't stop me from using the phone. The unresponsive touchscreen scares me more because because it becomes completely unusable.
i've noticed this with low battery. Twice its happened to me, the first time was when i first recieved the handset. and secondly was this morning when my phone was off with no battery again.
anybody want to leave their battery to empty out and try test if this is correct?
I've had this happen a few times in the ten days i've had the phone. I always make sure I'm not double dipping on the screen, and its easy to do since it will exhibit this behavior for a few minutes.
In my experience battery level has no effect on it.
A reboot always fixes the issue.
I figure it's software based.

How come you can't rotate the other way?

As the title says, how come we can't turn the screen so that the track ball is on the left?
What about lefties?
L
It probably only turns 2 ways to make it less unpredictable in use, accidentally turning the orientation would be easier if you could turn it more than 2 ways.
I noticed this too. Not a major issue for me as I'm right handed and don't use the trackball anyway. But can see it might be an issue for left handed people.
5to1 said:
I noticed this too. Not a major issue for me as I'm right handed and don't use the trackball anyway. But can see it might be an issue for left handed people.
Click to expand...
Click to collapse
Actually, I'm right-handed, too, and it's an issue for me. The reason is that I sometimes use the phone while there's a USB cable plugged in, and if the cable is coming out the right side, it interferes with my hand movement from holding the phone to accessing the screen. I'd prefer the cable on the left, since I never move my left hand from the supporting position to the screen.
I think it should be an option.
I also think it's quite useful. Since I lie in bed before I go to sleep I may browse the internet, check for apps etc and can do it in landscape mode if I lie on one side, and portrait the other.
Although I am right-handed so it doesn't bother me much anyway.
There should be a lefty-flip
Here is the official entry in the Android issues list for this feature:
http://code.google.com/p/android/issues/detail?id=3431
Go there, log in with your Google ID, then click on the Star button (and leave a comment if you have something to add) to vote for the Android engineers to raise this in priority.
And while you are there, browse the list of open issues to see if there is anything else you want to voice your opinion on.

Touchscreen (or phone?) stuttering, missing input

So, I'm having a problem with the touchscreen on my Blade occasionally losing my input. It's like it stops taking input for a fraction of a second, and then resumes. This leads to involuntarily selecting options in menus when I'm just trying to scroll through them, dropping icons I'm moving, etc. It also results in the screen not responding to single presses every now and then. If I press the exact same spot half a second later, it will respond.
I've used Touch Test to verify this, and there I can see the same thing happening. When continuously dragging my finger across the screen, every now and then there is a small "skip", and the line which shows how I've moved my finger disappears and a new one is started.
I'm not sure if the issue is actually with the touchscreen or digitizer, or if it's with the phone/system itself. I've noticed that pretty much any app/game I run on it seems to stutter/skip every now and then, even ones that don't use the touchscreen at all (and that run perfectly smooth except for these small stutters).
Thoughts? Is this a common issue, or is it my phone?
(Running stock 2.1)
Same problem, find anything on it?
I have this same issue and it quite literally makes the phone unusable. Is there any thing that can be done to resolve it? Or do I need to start looking for a new phone.

G4 Digitizer problem?

I have a Moto G4 that has had the touch screen become very erratic lately. This issue appeared shortly after a factory reset. The phone is stock, recently OTA updated to NPJ25.93-14.7. It frequently freezes and won't respond to touches of apps or the home/back/recent buttons, and won't side scroll to the next screens properly. Sometimes random apps launch on their own without any touch, and if you try to quit them with the back button they keep relaunching. The problem is intermittent.
I activated "Show Taps" in Developer Options and when the problem is happening there is a tap dot near the lower right side of the screen. It bounces up and down a little bit and vibrates sometimes. When this dot is visible tapping on anything else like app icons or buttons usually has no effect, however the taps are shown on the screen. If I hit the power button to make the screen go black it will sometimes recover when I reopen the display, other times it takes a reboot.
Wondering if it's a hardware issue, a guy at a Verizon store who seemed to know more than most said it was a faulty digitzer--it's seeing touches where there are none. I've replaced displays successfully before, would just like to have a confidence level that the digitzer is really bad before doing that, as opposed to a software or other hardware issue. Any ideas about problems that might cause this problem, like other hardware or a corrupted OTA? Seems very hardware-ish to me, but I'm no expert.
I have Drive links to a couple of short videos on the symptoms, can send links. Much appreciate any insights.
Mine has that issue as well. It will spam the 9 key on the unlock screen or anything in that spot if an app is open or what is on that spot at the home screen. I have to double unlock the phone to fix it. I guess turning the screen on and back off resets it for that session. But it's mostly every time the screen goes dark and comes back up I have to turn the screen off and back on to use the phone.
I had a similar problem and was able to send it in under warranty and get a replacement phone
G4 Digitizer or ghost touch
Apparently this is called Ghost Touch issue, and affects many phones. One solution tried is to disable Battery Optimization for System UI and Google Now Launcher in Settings>Battery>Battery Optimization. That seemed to cure it for a week or so, but the problem returned today. I can sometimes recover form it by hitting the power button to blank the screen and then reopen. Other times it requires a reboot. I see all kinds of alleged solutions out there from dimming the brightness to removing tempered glass protector to using a slow charger, but those don't seem like real fixes but workarounds (if they even work at all). Any other ideas?

Jumpy/Shaky screen while holding finger on my new S8

Hello,
When I scroll down/left/right in my phone and hold my finger on display, the screen automatically shakes left and right or up and down (depending on how I was scrolling my device). This also occurs while charging and while moving an icon on home-screen. I had this issue previously with Asus Zenfone 3, Samsung Galaxy J7 and a HTC Desire (dont remember the exact model though) and a similar issue with iphone 6 (which was registering that my finger was moving on home button). Is this a software problem or hardware problem and how can I fix this ? I have read on web that many people are facing this issue on various phones. but couldnt find any solution yet. Is this my screen sensitivity/touch/display driver/ battery or something else ? If anyone could suggest something, would be really helpful.
Edit: Exactly the same issue as this https://www.youtube.com/watch?v=kxysauxJ5Yk&feature=youtu.be but mine shakes a bit less, still annoys me while playing 8 ball pool and other aiming games like angry birds, etc.
Thanks
There is an app which you can use to test your touch screen by drawing on it. You'll be able to see exactly what it's registering. From what I've seen it happens on a lot of phones with bad digitizers. Try to get a warranty replacement.
LaughingCarrot said:
There is an app which you can use to test your touch screen by drawing on it. You'll be able to see exactly what it's registering. From what I've seen it happens on a lot of phones with bad digitizers. Try to get a warranty replacement.
Click to expand...
Click to collapse
Hello,
Sorry for delay. I went to service centre and they said that it is normal because of smooth and silky touch and slight movement of fingers. I explained him that it occurs more while charging and he had to take my phone for inspection.
Here is the correct video : https://youtu.be/PmQ2lra4RXU
My hand didnt have tremors. I agree that human hands are not 100 % stable, however, none of my other phones do it. And if my hand is shaking, then it should shake also while the phone is not charging. When I unplug my device, it stops shaking (almost stops), but when I replug it, it starts to behave weird again when I am holding finger stable. Also, this shaking will move your aim pointer in gaming and it really is annoying while play games with pointer moving.
Is it really normal that your pointer moves while your finger is stable on screen ?

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