Screen scratched up already - Nexus 6P Q&A, Help & Troubleshooting

I got my Nexus 6P a week from last Wednesday and everything has been fine. I have been researching cases and tempered glass screen protectors trying to find the best ones. In the meantime I have been treating my 6P like it was made of glass (Which I guess is part true) and always being cognizant of where I set it and how I move when it is in my pocket.
Long story short I was sitting on a friends hardwood floor in a new pair of pants and the phone slid out. It slid maybe two inches onto the floor, but it was face down. It wasn't until the next day I noticed two rather large scratches down the front, maybe an inch long. It's really noticeable with the screen off, and even a little noticeable with the screen on. With full brightness I can see slight discolored lines. I checked the phone under a bright light and also notice at least 5 other micro scratches all over the front.
I'm absolutely pissed and kicking myself for not waiting to use the phone until my case and screen protector got here. I guess I am just wondering if there is anything I can do. Can I somehow return the phone and buy a new one later? Will they notice the scratches and not accept it? If I can't do anything I suppose I'll have to live with it and just learn from this. I'm kind of surprised how easily it scratched given how hyped up Gorilla Glass 4 was. My Nexus 5 never had a screen protector and didn't scratch until the second year I had it.

itsTimmm said:
I got my Nexus 6P a week from last Wednesday and everything has been fine. I have been researching cases and tempered glass screen protectors trying to find the best ones. In the meantime I have been treating my 6P like it was made of glass (Which I guess is part true) and always being cognizant of where I set it and how I move when it is in my pocket.
Long story short I was sitting on a friends hardwood floor in a new pair of pants and the phone slid out. It slid maybe two inches onto the floor, but it was face down. It wasn't until the next day I noticed two rather large scratches down the front, maybe an inch long. It's really noticeable with the screen off, and even a little noticeable with the screen on. With full brightness I can see slight discolored lines. I checked the phone under a bright light and also notice at least 5 other micro scratches all over the front.
I'm absolutely pissed and kicking myself for not waiting to use the phone until my case and screen protector got here. I guess I am just wondering if there is anything I can do. Can I somehow return the phone and buy a new one later? Will they notice the scratches and not accept it? If I can't do anything I suppose I'll have to live with it and just learn from this. I'm kind of surprised how easily it scratched given how hyped up Gorilla Glass 4 was. My Nexus 5 never had a screen protector and didn't scratch until the second year I had it.
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that is bs if the glass is that soft, seems like a defect to me.
i use this tg on my 6 and 6p, they are very nice. i bought about 5 or so different for the 6 to find out which one was best. this one was the clear winner for quality and proper fit. same seems true on the one i put on the 6p.

It was some sand. Unfortunately, though keys wont make a mark and you can take a knife to it without a trace, GG remains completely vulnerable to scratches from grains of sand.

mredamon said:
It was some sand. Unfortunately, though keys wont make a mark and you can take a knife to it without a trace, GG remains completely vulnerable to scratches from grains of sand.
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Ugh, that's what I figured. Any way I can get a replacement from Google? Return it in this shape or convince them it's got a defect somehow?

I believe you have 14 days from the day you received it to return it if you are unhappy with it. No restrictions

PaisanNYC said:
That is committing fraud, and illegal subjects should not be discussed publicly on XDA.
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My apologies, that's not my intention at all. I should have worded it better. I'm just so frustrated with the situation and kicking myself for it.

Bummer, hope it works out for you...

mredamon said:
It was some sand. Unfortunately, though keys wont make a mark and you can take a knife to it without a trace, GG remains completely vulnerable to scratches from grains of sand.
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itsTimmm said:
I got my Nexus 6P a week from last Wednesday and everything has been fine. I have been researching cases and tempered glass screen protectors trying to find the best ones. In the meantime I have been treating my 6P like it was made of glass (Which I guess is part true) and always being cognizant of where I set it and how I move when it is in my pocket.
Long story short I was sitting on a friends hardwood floor in a new pair of pants and the phone slid out. It slid maybe two inches onto the floor, but it was face down. It wasn't until the next day I noticed two rather large scratches down the front, maybe an inch long. It's really noticeable with the screen off, and even a little noticeable with the screen on. With full brightness I can see slight discolored lines. I checked the phone under a bright light and also notice at least 5 other micro scratches all over the front.
I'm absolutely pissed and kicking myself for not waiting to use the phone until my case and screen protector got here. I guess I am just wondering if there is anything I can do. Can I somehow return the phone and buy a new one later? Will they notice the scratches and not accept it? If I can't do anything I suppose I'll have to live with it and just learn from this. I'm kind of surprised how easily it scratched given how hyped up Gorilla Glass 4 was. My Nexus 5 never had a screen protector and didn't scratch until the second year I had it.
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This. Saying this for so long. Metal is softer than glass. Not going to scratch it. The only thing that will is silica.. Dirt and sand, gravel, etc.. If it slid screen side down and there was sand grains on the floor it's just bad luck.
Sent from a 128th Legion Stormtrooper 6P

itsTimmm said:
Ugh, that's what I figured. Any way I can get a replacement from Google? Return it in this shape or convince them it's got a defect somehow?
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If you got that $89 Nexus coverage, you get damage replacement x2 for 2 years. Deductible is I think $79.
Sent from my VS986 using Tapatalk

I had same issue, Google said they can't help at all. They told me to contact Huawei Support @ 888-548-2934,Saturday & Sunday / 8:00am-4:00pm /Pacific Standard Time. Their hours seem weird to me, but whatever. I'm going to give them a call this weekend, keep you posted.

Outch, that's why I preordered those tamp. Glasses that were like 25 cents on amazon months ago, they did not have sensor cut but still applied first day and waited like 2 weeks for replacements with cut at no charge.
I too learned from my nexus 5, which for my luck had scratches right by dead pixels, RMA no problem, did not know had dead pixels until I read online was one of the most common issues with N5, I just downloaded a dead pixel app from app store and did the tests, dead pixels and scratches the app showed me, good luck to get replacement, good luck to you too.

Easy answer is screnn protector. If your a reader of xda then theres plenty of warnings. Hope its not to bad.
Sent from my Nexus 6P using XDA Free mobile app

Wow that's unlucky, had mine for almost 2 weeks before my protectors arrived kept mine in one of my socks.
I work around football stadiums and not a single scratch from all that sand floating around in the pits and camera positions around the pitch but then it was buried in my pocket and a sock.
I never rock a phone without screen protectors for to long, I'd say you got unlucky same happened to my nexus 7 2 days after I got it.
I'd say if you can live with it let sleeping dogs lie, any chance its in the oliophobic coating ? If so give it a good clean with some very high proof IPA might clear it up but remove the layer.
Not really an issue if it helps then you slap a protector on.

Related

anyone using these without screen protectors?

so its been awhile, we have gorilla glass, i'm picking up my replacement epic today. should I go naked this time? just wondering I know I read a while back that a number of people were going naked. did the screens get scratched? I've dropped my phone once or twice, but it does have a case around it.
just figuring why waste the beauty of the screen behind a cheap protector if I don't need to. but hate to scratch the screen on the phone.
I haven't used a screen protector at all. Screen is still flawless, but I also baby my phone. The only mark anywhere is on the plastic on the side when I dropped it in my garage. Ended up face down but not a single mark on the screen.
i Just put one on because it helps avoid fingerprints but the screen is really strong even naked
GHOST ARMOR !FTW!
Well I've droped my phone and nothing happend to the screen
But the only thing that is "kind of" annoying but not a problem at all because it common sense it will have it is fingerprints that's all the screen protecter going to do
Sent from my SPH-D700 using XDA Premium App
Nekked.
Had a screen protector on mine but removed it after a couple months. Couldn't get over the better responsiveness! I put mine in my pocket and make sure it's the only thing in my pocket (no keys, coins, etc.).
Screen doesn't have a scratch on it.
I use Ghost Armor on my epic. Just feels nicer than those damn plastic sh*t you get from RadioShack and best buy
I have had mine gor only 4 months but I do have a really faint line in my screen near the top from droping on my floor screen down.
Sent from my SPH-D700 using XDA App
I go naked and have a plastic flash drive also in that pocket - which I try to keep on the back of the phone with the screen face down on my leg.
I have 2 identically shaped scratches about 2mm long, one deeper than the other. I can't see them unless the conditions are perfect...and can only feel one if I run over it with a fingernail. It shouldnt have scratched but something abrasive (like sand) must have gotten into my pocket or on my finger and I didn't know. It sucks, but I much prefer the feel of the real screen and will be upgrading in a year anyway.
So, FYI, it can get scratches regardless of how you baby it. Have to decide whether its worth the risk or not.
I use mine w/o any cover, but I do notice slight scratches on the screen. I can only see them with it off and held at the right angle, but I can see they are there.
IMO, it all depends onhow rough you are with your phone
Do you take it where it can get sand across the glass? Dropped into dirt? Rubbed around with a bunch of hard objects?
Tried an invisible shield but couldn't stand the tackiness. Took it off and just going naked - yeah fingerprints and oils from your face tend to make a mess of the screen, but that happens with most protectors too. Quick wipe on the jeans or shirt and it's all good
DCRocks said:
I use mine w/o any cover, but I do notice slight scratches on the screen. I can only see them with it off and held at the right angle, but I can see they are there.
IMO, it all depends onhow rough you are with your phone
Do you take it where it can get sand across the glass? Dropped into dirt? Rubbed around with a bunch of hard objects?
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Even just a few grains of sand in your pocket can cause those minor scratches so I keep mine in a holster.
Go naked. It feels better.
Sent from my SPH-D700 using XDA App
I was using screen protectors when I bought it. Then one night I dropped my phone when I was in the bathroom after dropping it two or three times before and that night however the screen broke. I have insurance and therefore was able to replace the screen for free. Then I bought cheap protectors at Wal-Mart..Bad Idea. Response was horrible and you had to cut them,etc..Just a very bad idea. I finally decided that if I'm paying thee outrageous price for the phone and have only had to use insurance once..Then I might as well go naked because if I need to replace the screen I'll just do so. Why pay an additional cost ? If finger prints are an issue which they're only noticeable imo if you're watching films or the phone is off then just carry a cloth. Wipe as needed.
Xerloq said:
Go naked. It feels better.
Sent from my SPH-D700 using XDA App
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Thats what he said!!
I use a invisible shield myself, I like it. Besides a few little bits of black fuzz under the screen protector.. Its a ***** to apply it though, and you NEED to leave it off for 24 hours like it says or you'll probably be trying to get a new phone... like me....
cant help but circulate my video. that was probably causes by the damn invisible shield solution...
http://www.youtube.com/watch?v=vvosH8UZrWw
I dropped mine and it scratched, bought the Realook screen protectors from Amazon and you can't even tell it's there.
I use www.stealthguards.com , They haven't let me down yet, and are much better than my Zagg on my Evo. Plus they are cheap as hell, well, free! You just pay shipping.
I had the screen protector (phantom Skinz) case and holster (seidio) and have since removed them. I've been naked and without protection (lol) for about 6 months now....not a scratch. My right pocket is reserved for it and nothing else. Phone still looks like its brand new out of the box.
If you need a screen shield I would definitely recommend Phantom skinz. Awsome product and unlike a lot of the others that claim to be "barely visible", this one actually is.
Nothing on mine.
I got those stealth somethingerother protectors kits when they were giving them away in pairs, but after putting one on the back cover to see how it felt, I decided against using it.
I've actually run a serrated knife across my screen (violently) and had no scratches at all, however on the other hand one tiny (.5mmx4mm) line appeared way up top by the indicator within a month or so of ownership. No idea how that happened.
Oh well.
I ran Zagg Invisibleshield for the first month, but had to ditch it because the orange peel was so bad and so was the tacky feeling. I've been bare ever since. Just got the wife an Evo Shift and since I was already ordering a set of Realook protectors for her I went ahead and got a set for myself. Ideally, I will sell this phone when I am ready for the next (dual core) toy, and why waste $100 on an insurance replacement if I don't have to?
i might have an extra protector at home, otherwise i'll just probably go naked, not gonna spend 17 bucks for another sprint one and figure at worst case, i'll only have the phone another year and a half. with the way sprint is going with wimax, probably only going to be another 6 months so I can live with it, plus I really don't like the feel of the protector.
Superbovine said:
Nothing on mine.
I got those stealth somethingerother protectors kits when they were giving them away in pairs, but after putting one on the back cover to see how it felt, I decided against using it.
I've actually run a serrated knife across my screen (violently) and had no scratches at all, however on the other hand one tiny (.5mmx4mm) line appeared way up top by the indicator within a month or so of ownership. No idea how that happened.
Oh well.
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Nexus 4 Front Screen Scratch Question

Hi,
I'll keep the question brief. The screen on my Samsung Galaxy Nexus got a scratch right away after opening whereas the Nexus 7 16gb that I bought back in July has been outstanding without a single scratch. Has anyone who received the phone and has been using it without a screen protector noticed any scratches (given that you keep it in a pocket by itself, so no keys, etc)? Ideally it shouldn't because my Nexus 7 didnt and I have put it through its paces. Thank you.
Ya know... the most common source of scratches are grains of dirt or sand, which has a tendency to collect in pockets. If and when you feel any, turn your pocket inside-out and slap it a couple of times to get rid of it.
Solutions Etcetera said:
Ya know... the most common source of scratches are grains of dirt or sand, which has a tendency to collect in pockets. If and when you feel any, turn your pocket inside-out and slap it a couple of times to get rid of it.
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Click to collapse
I agree with that. But I'm trying to gauge whether I need preventative measures. If its like the Nexus 7, there wont be any scratches from my own experiences.
Solutions Etcetera said:
Ya know... the most common source of scratches are grains of dirt or sand, which has a tendency to collect in pockets. If and when you feel any, turn your pocket inside-out and slap it a couple of times to get rid of it.
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Every morning, no matter what pants I put on, I always flip the phone pocket inside out and get every piece of dirt/lint out before starting my day.
badsubby said:
I agree with that. But I'm trying to gauge whether I need preventative measures. If its like the Nexus 7, there wont be any scratches from my own experiences.
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With all my previous phones (HTC Sensation, Galaxy SII, Galaxy Nexus, Galaxy SIII) I always went with screen protectors right away. However, I found that they never looked perfect and in my opinion they always looked worse than a couple scratches would if I left the screen bare. With this phone I decided to just go without a screen protector altogether. The way I see it now is that the glass IS the screen protector designed to protect the digitizer.
And for reference, my first N4 was defective out of the box so I immediately ordered an RMA unit. I used that time with the first N4 to really utilize it in daily use without babying it or caring about scratches. I've placed it on its face on all sorts of counter tops, slid it across tables, and accidentally banged it on random objects. Today my RMA unit came and I inspected the first N4 before packaging it up to send it off. And I am happy to report that the phone had absolutely NO scratches or scuffs. This thing is more durable than my Galaxy Nexus was, that I am sure of.
sn0warmy said:
Every morning, no matter what pants I put on, I always flip the phone pocket inside out and get every piece of dirt/lint out before starting my day.
With all my previous phones (HTC Sensation, Galaxy SII, Galaxy Nexus, Galaxy SIII) I always went with screen protectors right away. However, I found that they never looked perfect and in my opinion they always looked worse than a couple scratches would if I left the screen bare. With this phone I decided to just go without a screen protector altogether. The way I see it now is that the glass IS the screen protector designed to protect the digitizer.
And for reference, my first N4 was defective out of the box so I immediately ordered an RMA unit. I used that time with the first N4 to really utilize it in daily use without babying it or caring about scratches. I've placed it on its face on all sorts of counter tops, slid it across tables, and accidentally banged it on random objects. Today my RMA unit came and I inspected the first N4 before packaging it up to send it off. And I am happy to report that the phone had absolutely NO scratches or scuffs. This thing is more durable than my Galaxy Nexus was, that I am sure of.
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So the one that you put through its paces, what happened with that in terms of scratches?
badsubby said:
So the one that you put through its paces, what happened with that in terms of scratches?
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That's what I was saying. The one I "abused" had absolutely no scratches or scuffs on it when I packaged it up today to send back to Google.
Also, keep in mind many people are reporting that screen protectors are really affecting the sensitivity of the N4's screen more than other phones. In my opinion, it would be rather silly to put something on the screen that makes the phone less usable just for the sake of protecting it.
sn0warmy said:
That's what I was saying. The one I "abused" had absolutely no scratches or scuffs on it when I packaged it up today to send back to Google.
Also, keep in mind many people are reporting that screen protectors are really affecting the sensitivity of the N4's screen more than other phones. In my opinion, it would be rather silly to put something on the screen that makes the phone less usable just for the sake of protecting it.
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You've been very helpful and I will use the device without any protector. I will put on a case given the cracking of the back glass and what not. Got my nexus 4 16gb today so about to unwrap that baby Thanks again for all the advice.
badsubby said:
You've been very helpful and I will use the device without any protector. I will put on a case given the cracking of the back glass and what not. Got my nexus 4 16gb today so about to unwrap that baby Thanks again for all the advice.
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No problem. Congrats! You'll love the phone. :highfive:
Same here. The screen is so beautiful and smooth, why convert it up with a screen protector? I'm goin' full-on naked with this baby.
Sent from my Nexus 4 using xda app-developers app
Ever since Google authorized an RMA for me, I've been sorta "abusing" the phone. No problem at all. Whereas, I got scratches here and there on my Galaxy Nexus when I used the same way now.
But, in my opinion, having a few scratches here and there looks much better than when it is covered with a screen protector that is more prone to scratches than the screen itself.
Changing the direction of the thread since it is related to the screen. So I opened it today. The screen from what I had seen on YouTube and read was that the screen was superior to galaxy nexus.
On using it I see striations of lines like 1366*768 on my 15.6 laptop. I think that there is something wrong because every background including the virtual buttons other than white have vertical lines that I can distinguish. Can someone please confirm or deny these vertical lines on grey, blue backgrounds. Is this the screen technology or just this specific phone that I received? I have nexus 7 and this had been perfect in every sense. Its not as high resolution as nexus 4 but the pixels are a result of both horizontal and vertical lines colliding resulting in no vertical striations.
Sent from my Nexus 7 using Tapatalk
I think there was a grain of sand in my pocket or something because today I noticed what I first assumed was a smudge on the screen, however my heart sank when I polished it and realised it was a scratch, huge bummer for me, I dont know what to do, I dont think I will be able to stand a scratch sitting there :crying:
kerodean said:
I think there was a grain of sand in my pocket or something because today I noticed what I first assumed was a smudge on the screen, however my heart sank when I polished it and realised it was a scratch, huge bummer for me, I dont know what to do, I dont think I will be able to stand a scratch sitting there :crying:
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Yeah my heart just sank too--the front appeared more scratch resistant than the back to me. The back of mine had a deep scrape within the first day of use just from being in my purse. Now I see MANY very fine scrapes on the front. WTH! It's not even two weeks old!
nikonjunkie said:
Yeah my heart just sank too--the front appeared more scratch resistant than the back to me. The back of mine had a deep scrape within the first day of use just from being in my purse. Now I see MANY very fine scrapes on the front. WTH! It's not even two weeks old!
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my nexus 4 also got a deep scratch on the back, lots of very thin scratches on the front
and I just noticed it that there's a new scratch on the front, a deep one this time.
this phone is less than a month old and stays in my pocket or over a glass table all day long!
I should have bought an xperia T, that thing is unbreakable
Yeah, I have been babying the mess out of my N4, but what I thought was a hair turned out to be a scratch deep enough to be felt by a fingernail running across it. The upsetting part is that the back of my device is fine, but the scratch is on the screen. I don't understand how my GNex only has a few scuffs on it, and it's been treated much worse than the N4, but the N4 just somehow managed to get "lucky" and find that somewhat sharp particle that sliced it up good. Starting to make me dislike Corning a bit.
kerodean said:
I think there was a grain of sand in my pocket or something because today I noticed what I first assumed was a smudge on the screen, however my heart sank when I polished it and realised it was a scratch, huge bummer for me, I dont know what to do, I dont think I will be able to stand a scratch sitting there :crying:
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I looked at my phone this morning and noticed 3 fine scratches near the top right hand corner of my phone. I also had that heart sinking feeling. I have a Galaxy Nexus prior and i didn't have a single scratch on the screen .
with the screen on that scratch doesn't affect the display at all only when i try to look for it. i still don't know how it got them =(
sighhhhhh
I have only had my Nexus 4 for 5 days and although I have left the screen protector that came with the phone on the back side, I have no screen protector on the front side.
So far no scratches whatsoever on the front screen and I keep the phone in my pockets.
My previous phone (Galaxy S2), which I had used for a year has a few small (hair like) scratches on its screen but its almost invisible when using the phone.
Sent from my Nexus 4 using Tapatalk 2
kerodean said:
I think there was a grain of sand in my pocket or something because today I noticed what I first assumed was a smudge on the screen, however my heart sank when I polished it and realised it was a scratch, huge bummer for me, I dont know what to do, I dont think I will be able to stand a scratch sitting there :crying:
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Click to collapse
I have one scratch too bro ;(
slippery back side glass
I have a Nexus 4 about 1 month, but I am much more afraid about scratches on the back. This phone is very slippery when I put it on the back and surface is not completely flat, even a very small angle and Nexus 4 starts moving down the hill. IT already fell down on the ground when it was on the book on the table. But no damage yet.
I've been keeping the phone in my pocket without screen protectors (now in a microfiber sunglasses pouch) and don't have the slightest scratch on the front, it seems very strong. The back is a different story, I would say it is definitely not the same material as the front glass.

Calling Google about scratches?

I've got a ton of scratches that are pretty deep all over my Nexus 4 that have been appearing since I got the phone. My last phone was an Atrix and after dropping it a few times I never cared to take that good of care with it and it has only very small scratches, none of which near as deep as the scratches I've been getting on the N4 which I take extremely good care of. I was one of the first to receive the Nexus 4. Is it possible that I got a bad phone or has the whole "bad batch" thing just been tossed around? I'm thinking of calling Google and asking but I would like input before that. Maybe I'd prevent wasting someones time... but if this thing really is defective in some way I would like a replacement.
I have the same problem as you. I've only dropped the thing once and I've always stored it in a pocket alone and yet I have tons of scratches all over. So much for gorilla glass. Let me know if you do call what the results are!
Sent from my Nexus 4 using xda app-developers app
The front of mine is still perfect after two weeks. The back has the protector on still and somehow there is a scratch near the camera.... I'm worried about taking it off until I get my case. Here in Toronto the only way to get a case for it is online shopping... My original case order was cancelled and I got scammed in the process so I had to order a new one that'll come in about a month -_-
Sent from my Nexus 4 using xda app-developers app
Seriously? You're gonna call Google and tell them what? You scratched your phone...not Google -_-… they didn't make the glass.
Sent from my Nexus 4 using Tapatalk 2
Serious_Beans said:
Seriously? You're gonna call Google and tell them what? You scratched your phone...not Google -_-… they didn't make the glass.
Sent from my Nexus 4 using Tapatalk 2
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Did you read the post? Yeah I'll call them out if I get enough people saying they think it could be defective. I've seen a couple threads where people were saying they sent it back for scratches. I'm pretty much asking if people think there was a chance of actually having a defective device and if so could the glass be effected by that.
Glass is glass. It isn't a defect in your phone, you've just had bad luck with the phone and probably sand or other fine particles coming into contact with it.
oricatiy 11am
Pics or it didn't happen
i noticed scratches the 2nd day of use so i called Google and they sent me a replacement
1. It's glass. A single speck of sand will scratch it. It's glass.
2. Because it is glass, you would have been wise to invest $6 in a noninvasive front and back body skin to protect it. You don't think you need it, until you realize you did.
3. It isn't defective and Google won't help you.
Nospin said:
1. It's glass. A single speck of sand will scratch it. It's glass.
2. Because it is glass, you would have been wise to invest $6 in a noninvasive front and back body skin to protect it. You don't think you need it, until you realize you did.
3. It isn't defective and Google won't help you.
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Click to collapse
1. You didn't have to say "its glass" twice
2. I purchased many different screen protectors and all of them where very annoying. This screen was especially designed to be super smooth and it is super oleophobic. Why ruin the experience with a screen protector?
3. I've heard of people saying that they could be defective and scratched too easily so and they even got an RMA. The person above you seems to have gotten one for the screen scratching. I have had cheap phones that I have taken horrible care of that have no scratches on their screen. I have also heard of people taking awful car of their nexus 4 and talking about how durable it was and how it still has no scratches. I've babbied this thing and had a screen protector on it through November to middle December. This all leads me to believe tat something is not right with the screen.
Sent from my Nexus 4 using xda premium
As you say yourself, the glass on the Nexus 4 is meant to be oleophobic, which means that the glass is covered with an oleophobic coating, which scratches more easily than glass would. You just have to be even more careful with it.
Sent from my Transformer Prime TF201 using Tapatalk HD
Chrono_Tata said:
As you say yourself, the glass on the Nexus 4 is meant to be oleophobic, which means that the glass is covered with an oleophobic coating, which scratches more easily than glass would. You just have to be even more careful with it.
Sent from my Transformer Prime TF201 using Tapatalk HD
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What? The Oleophobic layer is what makes it more scratch resistant. Friction is what causes scratches and if there's less friction then it lessens the possibility of scratches.
I swear people like to talk crazy stuff sometimes. I've had my phone for over a month now (ordered Nov 27 and received Dec 6th). The back of my device is perfectly scratch free now and i'm pretty gentle with my device as well. Dunno wtf you people are doing with your phones but I have no case or anything either and it's perfect still.
Err, no. The oleophobic layer is made of softer material than glass, so obviously it's going to scratch easier. Making something more slippery doesn't make it less easy to scratch.
Sent from my Transformer Prime TF201 using Tapatalk HD
Umm NO, here's the word straight from the horses mouth:
http://www.corninggorillaglass.com/sites/all/files/COR_GG_WhtPaper_Easy-to-Clean.pdf
Go to page 4.
Abrasion Resistance
Scratch resistance was found to be an added benefit of the easy-to-clean coating on Corning Gorilla Glass. Test samples
comprising 1/2 coated and 1/2 non-coated regions were tested by wiping across both surface areas with 150 grit silicon carbide
sand paper, using the crock meter, for 40 passes (back and forth) at ~1.5 PSI. Surfaces were then tested for haze to determine the
degree in which optical appearance of scratches was mitigated. Figure 3 shows an optical photo of such a sample, exhibiting
significant scratching on the non-coated region whereas few visible scratches exist on the coating. Figure 4 demonstrates this
effect further, plotting haze for coated and non-coated glass regions and for chemically strengthened soda-lime glass.Test
conditions also showed a significant benefit for Corning Gorilla Glass over soda-lime glass (50-60% improvement), and further
benefit for the easy-to-clean coating (additional >75%).
Click to expand...
Click to collapse
ADDING the oleophobic coating helps the glass to be more scratch resistant as well as the fingerprints and all that jazz too. Gorilla glass itself is tough but adding that layer helps protect the surface of the Gorilla Glass making it more scratch resistant.
If you want more info, go look up XDA TV and learn something or 2 as well. There was a girl (forget her name now) that explained gorilla glass for her Note 2 device in which she mentioned this as well with more details.
Ahhh found her, it's Erica:
http://www.xda-developers.com/xda-t...ass-drops-tests-composition-xda-developer-tv/
OP, I agree that we shouldn't have to ruin the experience of the phone for the sake of everyday use. I've never had screen protectors and very rarely get scratches while living a fairly active lifestyle.
So far I've not had any scratches on the screen, even cycling with the phone in my pocket. I have been happy with the scratch resistance so far and would compare it to other phones of similar quality.
The back glass has not held up nearly as well, despite sharing the same pocket/conditions. I have a few hairline scratches, particularly over the nexus logo and unfortunately over the camera. My guess is that this happens while pulling the phone in/out of pocket and that is why they are clustered over the logo area.
I'm not sure how much a call to Google will do, can there be quality problems with glass that would cause some to scratch worse than others? QA issues causing breaking seem more likely. To answer your question though, I've not been babying the phone (well, maybe a little) and don't have a hint of a scratch on the screen after a month.
I don't think you can RMA it for scratches after having it for 2 months but it doesn't hurt to call and all they can do is say no.
I myself have no scratches, I should add yet here, and I received mine on November 27th. But it has never seen the inside of my pocket, I bought a belt clip case immediately that it sits in if I'm out and about. IME Pockets are too dangerous as my phones always ended up getting scratched in my pocket because I dropped change in there or put my keys in there by mistake.
I did finally put a screen protector (skinomi) on the front after about a month but I'm not happy with it, it does ever so slightly ruin the experience especially since it is too soft and gets marks in it and it has a dull look to it. But I'm being more than anal about watching out for scratches with this phone as it was an investment. Eventually I'm sure I won't give as **** anymore and start treating it like any other phone but right now paying $400 for a phone still stings a little.
Thanks for the links and I stand corrected. Coming from a Galaxy Nexus, most users found that the display tends to get scratched more than other non-oleophobic glass so it was just generally assumed that the coating was the culprit. Obviously from Corning's documents this isn't the case with Gorilla Glass and their oleophobic coating.
Sent from my Nexus 4 using Tapatalk 2
BravoMotorola said:
I've got a ton of scratches that are pretty deep all over my Nexus 4 that have been appearing since I got the phone. My last phone was an Atrix and after dropping it a few times I never cared to take that good of care with it and it has only very small scratches, none of which near as deep as the scratches I've been getting on the N4 which I take extremely good care of. I was one of the first to receive the Nexus 4. Is it possible that I got a bad phone or has the whole "bad batch" thing just been tossed around? I'm thinking of calling Google and asking but I would like input before that. Maybe I'd prevent wasting someones time... but if this thing really is defective in some way I would like a replacement.
Click to expand...
Click to collapse
Take better care of your phone and it won't get scratched
VoiD_Dweller said:
Take better care of your phone and it won't get scratched
Click to expand...
Click to collapse
+1 ... haven't dropped or scratched my phone. Using a bumper and a rearth slim for the first couple of days of having it.
hope i didnt jinx myself just now
VoiD_Dweller said:
Take better care of your phone and it won't get scratched
Click to expand...
Click to collapse
So did you read the post? That's exactly my point, I do take really good care of it. Now (again go read my posts) I did have an Atrix before this phone and tossed it around quite a bit and it has hardly any scratches that are as deep as the ones on the nexus. The only scratches it has are around the edge and can only be seen in the sunlight. I owned the Atrix for almost two years and never had a screen protector for it. I've owned this phone for only months, and its only gone one month without a screen protector. It seems new scratches appear each week and I'm doing everything to prevent them. It just makes no since why it would be collecting so many scratches in just a small amount of time.
kzoodroid said:
I don't think you can RMA it for scratches after having it for 2 months but it doesn't hurt to call and all they can do is say no.
I myself have no scratches, I should add yet here, and I received mine on November 27th. But it has never seen the inside of my pocket, I bought a belt clip case immediately that it sits in if I'm out and about. IME Pockets are too dangerous as my phones always ended up getting scratched in my pocket because I dropped change in there or put my keys in there by mistake.
I did finally put a screen protector (skinomi) on the front after about a month but I'm not happy with it, it does ever so slightly ruin the experience especially since it is too soft and gets marks in it and it has a dull look to it. But I'm being more than anal about watching out for scratches with this phone as it was an investment. Eventually I'm sure I won't give as **** anymore and start treating it like any other phone but right now paying $400 for a phone still stings a little.
Click to expand...
Click to collapse
Just so you know, neither keys or pocket change will scratch your phone, its sand and the glass particles in dust you want to worry about.

Screen Protector Needed?

I have just received my nexus 4 today and I have kept the screen protector on it for now - is it worth getting a proper one?
I used one on my one s but got fed up after noticing a degradation in screen quality so I just took it off. It also got really oily which bugged me a bit.
- sent from my Nexus 7
Depends how anal you are with screen protection. I have a BSE on mine and don't notice any degradation.
I also have a screen protector on mine and notice no real degradation in screen quality. My protector can get oily at times (especially if you take a lot of phone calls and put it against your face) but its nothing a microfiber cloth won't fix easily. Worth it to me, as I'm very anal about scratches on my display. Those you can't wipe off with a rag.
I noticed a few scratches after I took it off my HTC but it didn't seem to be noticeable when the screen was on. Shouldn't bother me too much if I do get any.
How much did that BSE one set you back? Was looking on Amazon and a pack of 3 is around £6... Probably won't be the best quality.
- sent from my Nexus 7
http://www.bestskinsever.com/google-nexus-4-skin
You should always have a screen protector no matter what screen you have.
Avoid pregnancies, use protection.
Edit: I meant to avoid scratches..
Sfkn2 said:
You should always have a screen protector no matter what screen you have.
Avoid pregnancies, use protection.
Edit: I meant to avoid scratches..
Click to expand...
Click to collapse
Some people just like the way it feels without protection.
nhatters said:
Some people just like the way it feels without protection.
Click to expand...
Click to collapse
And that is where babies come from.. I mean, scratches.
I use the one from sedieoonline. Honestly the best protector I have tried. Its a dry application. Feels just like the original screen and doesn't have the orange peel look afterwards. I'll prob never use another brand again.
Sent from my Nexus 4 using xda premium
Never used one on any of the phones I owned and never had any scratches on the screen. Guess I was lucky or very careful how I was handling them.
well i have a 2.5 year old desire that i religiously used screen protectors with, the phone slid screen down off a motorcycle when it fell out the mount and got dropped onto every side/corner possible i dont know how many times, although the top and bottom corners of the bezel are scratched and dented the screen is still unmarked,
im not taking chances with the nexus 4, i ordered screen protectors the same day as i ordered the phone,
so far its landed face down twice and the screen protector has a decent chip into it which you can feel with your fingernail but the screens fine, in my opinion the protector has done its job and will be replaced for another tomorrow,
tye_time said:
I have just received my nexus 4 today and I have kept the screen protector on it for now - is it worth getting a proper one?
I used one on my one s but got fed up after noticing a degradation in screen quality so I just took it off. It also got really oily which bugged me a bit.
- sent from my Nexus 7
Click to expand...
Click to collapse
Well, as far as I'm concerned the Nexus 4 has Gorilla Glass 2 in the front (not quite sure about the back, as I've heard it scratches quite easily) so I wouldn't worry that much about scratching it... but keep in mind that it is glass so scratches still happen. I would suggest to look around in the "The Best Screen Protector Thread" in Nexus 4 Accessories to see what users have to say. Anyways, your phone will always be safer with a screen protector on, but if you really don't want to use one then just use a case with raised edges to prevent it from touching any surface...
Just my two cents :silly:
fcb-1899 said:
Well, as far as I'm concerned the Nexus 4 has Gorilla Glass 2 in the front (not quite sure about the back, as I've heard it scratches quite easily) so I wouldn't worry that much about scratching it... but keep in mind that it is glass so scratches still happen. I would suggest to look around in the "The Best Screen Protector Thread" in Nexus 4 Accessories to see what users have to say. Anyways, your phone will always be safer with a screen protector on, but if you really don't want to use one then just use a case with raised edges to prevent it from touching any surface...
Just my two cents :silly:
Click to expand...
Click to collapse
Yeah thanks, I'll have a look and see what I can find, just don't want to be spending silly money on one!
I know that gorilla glass is pretty hard to scratch, but its inevitable at the end of the day... I heard that its tiny grains of sand from dust or whatever that scratches it.
- sent from my Nexus 7

Discussion about Gorilla Glass 3.0 on the HTC One (M8)

Got my gray HTC M8 (UK, contract on 3 Mobile) on Thursday, been treating it like a baby since - keeping it in the rubbery case that came with it; putting it down gently; and when carrying it with me in a pocket, making sure to put it in one that is completely empty of anything else.
I haven't bought a screen protector yet because the one I have my eye on on Amazon doesn't seem to be available at the moment, but figured I'd be ok for a few days. I was wrong.
Today I noticed two hairline scratches, one about 1cm long, the other around 2cm, in the bottom left quarter of the screen. What I don't understand is how - every single time I get a new device that boasts Gorilla Glass, I think "well, hopefully it won't be quite so hopelessly fragile as the last" only to be let down time and time again.
So, anybody else with the new M8 noticed scratches on their screen yet?
Official HTC Screen Protectors 2 pack £9.99 in Carphone Warehouse.
Don't forget the 6 months free screen replacement
Sent from my HTC One_M8 using Tapatalk
biggles1000 said:
Got my gray HTC M8 (UK, contract on 3 Mobile) on Thursday, been treating it like a baby since - keeping it in the rubbery case that came with it; putting it down gently; and when carrying it with me in a pocket, making sure to put it in one that is completely empty of anything else.
I haven't bought a screen protector yet because the one I have my eye on on Amazon doesn't seem to be available at the moment, but figured I'd be ok for a few days. I was wrong.
Today I noticed two hairline scratches, one about 1cm long, the other around 2cm, in the bottom left quarter of the screen. What I don't understand is how - every single time I get a new device that boasts Gorilla Glass, I think "well, hopefully it won't be quite so hopelessly fragile as the last" only to be let down time and time again.
So, anybody else with the new M8 noticed scratches on their screen yet?
Click to expand...
Click to collapse
I still have my m7 for a couple weeks. Same glass, never had a screen protector on it, never had an issue. I don't baby it, but I do make sure nothing else is in my pocket. These things are so tough, can't even imagine what you are doing to it.
Sent from my HTC One using XDA Premium 4 mobile app
biggles1000 said:
Got my gray HTC M8 (UK, contract on 3 Mobile) on Thursday, been treating it like a baby since - keeping it in the rubbery case that came with it; putting it down gently; and when carrying it with me in a pocket, making sure to put it in one that is completely empty of anything else.
I haven't bought a screen protector yet because the one I have my eye on on Amazon doesn't seem to be available at the moment, but figured I'd be ok for a few days. I was wrong.
Today I noticed two hairline scratches, one about 1cm long, the other around 2cm, in the bottom left quarter of the screen. What I don't understand is how - every single time I get a new device that boasts Gorilla Glass, I think "well, hopefully it won't be quite so hopelessly fragile as the last" only to be let down time and time again.
So, anybody else with the new M8 noticed scratches on their screen yet?
Click to expand...
Click to collapse
It's quite possible there was a tiny bit of sand in your pocket, and that's really all it takes to scratch these glass screens my man :/
I haven't used a screen protector in almost three years. Do you lay the phone face down on tables, rub the phone on your shirt or pants to clean the screen, or use paper towels on it? I don't baby my phones at all and never get scratches. Sorry you scratched yours.
I'm just as unlucky as the OP, so I always exercise caution when having a new phone. Before even receiving it, I have a cheap case and screen protector just to hold me over until something better comes out. It's very important to keep my devices flawless because I always sell them to subsidize the cost of a newer phone. There are some people who will boast about Gorilla Glass being the greatest thing ever, but I've still experienced scratches on the few devices I haven't protected so well. Maybe I'm doing something wrong. Maybe I'm just unlucky. Either way, I'll probably never stop using screen protectors.
I put a screen protector on the minute I got mine. However, if u were to believe the video on line then its practically impossible to scratch the m8 screen.
It's always the laying face down on the table that does it. I bet 70%+ of accounts of scratched screens is that.
Same scenario with 2 M7 I had, hairline scratches while I am very careful, though M7 is Gorilla glass 2 and M8 glass 3 so I was expecting to be better.
Perhaps HTC is using another coating above the Gorilla glass which is pretty scratchable
The double flip case was a good protection on M7 and the Dot cover will on M8
Something like grit in my pocket is the only possibility, as I've been using clean spectacle cloths to wipe the screen with and haven't even once placed it face down on anything because I wanted to avoid it scratching. I'm not sure how HTC Advantage works (if at all) outside the US, but I allegedly signed up for Three Rescue (don't seem to be able to access it at the moment) when getting the phone so if the scratches become unbearable then I guess I can swap it.
My previous phone was the black HTC One S, which, you know, had the whole "you don't need a case" claim by HTC, followed by many disgruntled customers such as myself being dismayed at the appalling transformation of the outer shell. Since then I trust HTC's durability claims a lot less, and I've never had a device with Gorilla Glass not get scratched in some way or another, despite being very careful with my devices. I just wish I had bought some form of screen protector beforehand...
Gorilla Glass doesnt mean the screen isnt scratchable. its hard to have a big scratch on it but its easy to do some tiny scratches... its always been like this..
mushages said:
Gorilla Glass doesnt mean the screen isnt scratchable. its hard to have a big scratch on it but its easy to do some tiny scratches... its always been like this..
Click to expand...
Click to collapse
Thats not how hardness works.
If you have something hard enough (compared to the gorilla glass) then it'll be just as easy to make a big scratch as it is to make a small scratch.
My M7 has a bunch of lil scratches on it, mostly from me putting it face down on tables, and one time I kept it in the same tight jeans pocket as my Anker battery pack (it was charging the phone) and somehow the battery pack left a rub mark on the screen =.=
Will be putting a screen protector on my M8 probably.. not sure.. meh
I have a cheap one ordered for now.
Nippero said:
Thats not how hardness works.
If you have something hard enough (compared to the gorilla glass) then it'll be just as easy to make a big scratch as it is to make a small scratch.
My M7 has a bunch of lil scratches on it, mostly from me putting it face down on tables, and one time I kept it in the same tight jeans pocket as my Anker battery pack (it was charging the phone) and somehow the battery pack left a rub mark on the screen =.=
Will be putting a screen protector on my M8 probably.. not sure.. meh
I have a cheap one ordered for now.
Click to expand...
Click to collapse
thats the best way around. and I prefer http://www.clear-coat.com/ as i tried it on my Butterfly S and loved it! very thin smooth and you dont feel like you even applied any sort of protection + i got life time warranty on it.
jspradling7 said:
I haven't used a screen protector in almost three years. Do you lay the phone face down on tables, rub the phone on your shirt or pants to clean the screen, or use paper towels on it? I don't baby my phones at all and never get scratches. Sorry you scratched yours.
Click to expand...
Click to collapse
This x 100. I think this every time I see someone say something like the OP. I have never used Screen protectors or Cases on any of my phones, and I have never damaged a single phone. Sure light scratches on the back from setting it on tables/desks, but never the screen.
Biggest reasons I see people scratch screens are setting it face down, putting it in pockets/bags with change/keys, or dry wiping the screen (using a cloth/shirt/etc to wipe off the screen... rubbing sand/etc in to glass)
crawlgsx said:
This x 100. I think this every time I see someone say something like the OP. I have never used Screen protectors or Cases on any of my phones, and I have never damaged a single phone. Sure light scratches on the back from setting it on tables/desks, but never the screen.
Biggest reasons I see people scratch screens are setting it face down, putting it in pockets/bags with change/keys, or dry wiping the screen (using a cloth/shirt/etc to wipe off the screen... rubbing sand/etc in to glass)
Click to expand...
Click to collapse
As true as that is with other people, I've done nothing but treat the M8 with care. Never face down on a surface, always resting fully on a surface rather than hanging off, always carried in a pocket with no other items, regular cleaning all over,... other than the possibility of grit I still don't see how this could have happened as it's been treated with the utmost care. Even when plugging the micro USB cable in I've done it carefully and properly so as to avoid any markings around the port as happened on the One S. Yes, when my devices reach the end of their tenure they tend to look sub-par, but I never mistreat them. Other than my old Qtek and Touch Pro2, I've yet to have a device live out its period of usage and come out the other end with an unmarked screen.
Personally I always end up with little scratches on my Screen. My M7 was no exception. That had quite a few small scratches on the screen, but I never kept a screen protector on.
My M8 now has a screen protector and I will probably keep it that way. The ones I picked up are brilliant and I can't even tell it's on there without squinting my eyes!
I haven't used a screen protector since I had my HTC Hero and I never have scratched screens. The Captivate has some hairline scratches but it also went flying out of a moving vehicle so its amazing the glass isn't shattered entirely.
I've been using the original Desire since 2010 without a protector and maybe half of that was without a case. I can only find 2 or 3 hairline scratches which I can't even see unless I turn off the screen and reflect some light over them. I've slipped on some ice once and fell directly onto my phone without a case and it only cracked my camera lens cover. If my 4+ year old phone can handle that without gorilla glass, then I can only imagine that any new phone I buy should be near invincible.
I used to hate screen protectors until I started using Spigen ones. I get them for all my phones and most folks have no idea there's a screen protector when I sell the phone. They are very good quality, and the fit is always perfect if you take your time to do it right. NEVER buy those junk screen protectors that the carrier stores sell. Those are the ones that make people hate screen protectors.
biggles1000 said:
As true as that is with other people, I've done nothing but treat the M8 with care. Never face down on a surface, always resting fully on a surface rather than hanging off, always carried in a pocket with no other items, regular cleaning all over,... other than the possibility of grit I still don't see how this could have happened as it's been treated with the utmost care. Even when plugging the micro USB cable in I've done it carefully and properly so as to avoid any markings around the port as happened on the One S. Yes, when my devices reach the end of their tenure they tend to look sub-par, but I never mistreat them. Other than my old Qtek and Touch Pro2, I've yet to have a device live out its period of usage and come out the other end with an unmarked screen.
Click to expand...
Click to collapse
a google search brought me to this forum and I just wanted to post to help get the word out there: I've had the same experience with my M8. this is my fifth smartphone total and I haven't used any kind of screen protector since the early days. I've never needed them, never had any issues with scratches until this one. I've only had it for two weeks and have treated it with the same level of care I have all the others but somehow it's gotten several in that time. it's like there's some sort of extra layer over top or something, but so far I haven't found any info supporting this. I tried taking it back but of course t mobile won't give me the time of day. so it looks like I'm stuck with it for the next six months at least.
excellent phone otherwise.

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