Related
I am about to got nuts. Though I love my HD2, it has this one bug that is driving me cracy:
Sometimes, when it crashes and I remove the battery or push the little red "Reset" button in the back, the phone goes into an endless restart or reboot cycle. It will power up, go through the start up procedure until it is time for "Sense" to start and then just turn itself off and start the whole reboot procedure over. There is nothing I can do to stop this, except remove the battery - if I were to let it continue, it would keep rebooting itself all day long or until the battery is dead.
Does anybody have a suggestion as to what may be causing this problem?
P.S.: Up to now, the only thing I can do to stop this cycle, is to do a Hard Reset and reinstall everything.
(Still on the 1.43 ROM, since T-Mobile in Germany has not supplied the update to 1.48)
Looks like HTC Tech-Support has no clue and recommends returning the phone for service.
Are there any programs in your Windows/startup folder?
I've had a similar problem a long time ago with my previous HTC Phone (a wizard WM5) the phone was not faulty, it was one of the programs I had installed, so after a Hard reset everything wa fine until I installed again the program (sorry, I forgot what it was) and at the next soft reset...It took me a long time to find it out, since I tend to have a list of favorite programs which I install first thing after each hard reset.
If you do a hard reset but don't install any software, does it still happen?
I only ask as it may be some software that's installed on the phone that is causing the problem, rather than a fault with the phone itself.
Thanks everyone
I do not really know if it does the same thing without software, but it does come at different times. The last time it happened for example, I had just selected a new ringtone from the pre-installed ones and hit "Accept". Prior to that time I was installing .net 3.5 when it crashed and started looping, prior to that I was playing the pre-installed Teeter game.
lrsthmp said:
I do not really know if it does the same thing without software, but it does come at different times. The last time it happened for example, I had just selected a new ringtone from the pre-installed ones and hit "Accept". Prior to that time I was installing .net 3.5 when it crashed and started looping, prior to that I was playing the pre-installed Teeter game.
Click to expand...
Click to collapse
If it's that random, I'd recommend getting in touch with the manufacturer and arranging a replacement.
Must be damn annoying
reboot cycle - same problem on my HD2
Hello lrsthmp
I have the same problem with my HD2.
Did you find a solution?
Do you have any advice?
Thanks
best wishes Uli
Regrettfully...
... no. I am living with it and have become very religious about backing up. "MyPhone" from Microsoft has become a very important tool for me as a result, because I am having to reinstall quite often.
I had the same thing happen to me after the system froze and I pulled the battery, here is what I found.
There are 3 power pins and during the battery pull and put back in I must have slightly bent one of the pins out of position. I gently put it in line with the other pins, put the battery back in and it started right up.
Careful pulling that battery, it sucks that we even have to do this.
Just wondering if anyone else out there has similar problems with the occasional Freeze on there HD2. Mine occurs maybe once every few days.
I am running Xanny's Evolution 1.4 but have had the problem with other roms.
Radio 2.0.8 with 576mb hack
Seems to be when I am coming out of file explorer (Other Apps as well) into the Sense Homescreen I get the freeze. Symptons
Title bar still shows previous app (eg, File Explorer)
Screen otherwise is 100% sense.
5% clock time change (Eg just starting)
Weather animation just starting.
I only have installed
DST Time Patch (Live in West Australia)
Core Player 1.3.6
TomTom
File Explorer Ext
Phone Log.
Radio still seems to be working. Eg pressing a button will light up buttons and they turn off after x seconds.
Ringing the phone doesn't send it to message bank. It just rings out. My phone does nothing to indicate incoming call.
First test was to flash a factory rom first (1.4.3). Froze about a day latter.
I then performed an MTTY. Again froze about 2 days latter.
Current test I have disabled weather animation. Has not crashed since. Been 5 days.
My HD2 freezes to, running LynxEX 1.3 WWE, radio 2.08.50. I installed the
Rom in 01.03.2010, everything was OK for a few days until yesterday when it started to froze more and more often.
Radio is working but I can not answer because the screen and buttons are not responding.
I am still going with out a freeze. Disabled weather animation and seems good. Will leave it another week.
Due to it seeming to be caused when redrawing the Sense homepage and multiple animations I took a punt.
When does yours freeze?
Welcome to windows mobile!
Its a common thing, no need to worry.
If you have apps installed on your SD card then try to end them normally i.e. from the app itself, if you use a task manager to kill it it may leave corrupted files on the SD card which may also freeze the phone.
Waiting for Android.........................
Mine never freezes!
Mine hangs 40% of the time after unlocking the screen.....
Official 1.66 ROM UK
It happends when I try to do something fast, after I unlock the screen, or use coreplayer. So i uninstaled coreplayer, until now it works !!! ???
Now i miss coreplayer and would try to skip the automat screen locker.
I am a long time Win mobile users.
Gone from Polaris, HD and now HD2
This freeze is quite specific. Just on the homepage.
Anyway, Its been a week now and still no freezes. Looks like it was a combination of multiple animations causing a conflict.
I get various other cases of it slowly grinding to a halt then responding very very slowly. Eg 30 secs for an unlock. Usually core player.
Also, no need to install to SD card. Heaps of room on internal.
It seemed to freeze when coming out of File Explorer. Might have been an issue introduced with the File Explorer Extension addon??
Mine freezes from time to time, but always on screen lock.
lock is unresponsive, do a reset (battery removal)
then sense only responds to the left portion of the screen, several resets later it will come back to normal.
anyone else seen this ?
Freeze
Mine also would freeze every once in awhile? I turned off weather for other cities, has not froze for, this is 3rd day? Wierd?
I've noticed a few 'freezes' on the 'unlock' screen as well. I think it has to do with the phone searching for a network; when it locks it was switching from
3G to H or to G.
Just to register another user with freeze issues. 1.66 Stock WWE Rom with whichever radio is bundled with it.
I haven't had an issue in the 4-5 weeks I've had the phone until I decided to give Twitter a go using the HTC Peep application. I then got 3 or 4 freezes in 24 hours. Uninstalled Peep from the Sense slide tabs and later on that day installed moTweets, again keeping it memory resident and automatically checking for tweets once an hour. It froze again last night.
Now I'm (fully) closing moTweets every time I've finished with it, and so far no freezes. It's only been 14-15 hours but we'll see.
Zef.
I keep getting problems myself on my TMOUS. The phone has frozen over 6 times in the past 2 days I've owned it. Its quite annoying. Everything is stock. No custom roms or anything. I've reset it to factory settings 3 times.
Might have tracked it down
Mine seems it may be related to File Explorer.
Coming out of or exiting file explorer. Also crashes if fire explorer is running and plug a usb cable in.
Running file explorer extensions. Might be the cause.
Mine started freezing for no apparent reason a few days ago.
Using a custom rom for months with no problems then all of a sudden freezes.
Tried some different roms and they all seem to do it now.
Only way is a hard reset for me, soft reset it freezes too.
Personally I'm thinking its a hardware fault seeing how it was a sudden occurance and doesnt matter which rom image is on there.
Unless its a radio problem, not tried changing that yet.
Was it while doing a certain thing?
Start taking note of what you were just doing then post. IT might help shed some light.
Mine was getting to twice a day. I then noted what was installed and changed my behaviour. And it started crashing less.
Also change the SD card. Noted a thread where the SD card is related to strange behaviour. Make sure the temp one gets a full format.
Best idea is to run your phone as minimally as possible (Software and app's for as long as possible. Slowly introduce behaviour and applications and note when it starts to become unstable.
Okay happened about 5 times today, each time it was while trying to recieve or make a call.
Text messaging is fine, internet sharing is fine, only while making calls
radio 2.06.51.07 i actually thought i had put 2.08 on a while back so going to change to 2.07 or 2.08 and see if that works.
updated to radio 2.07 and reflashed energy rom. dont hold out much luck.
seems to get stuck still on soft reset. so has to be hard reset everytime
oh and thats with no apps loaded
lets disable the whole phone... and cross ur fingers for someone out there who can save this phone from windows... period.. stop saying i disable this and it works better now. disable that and seems pretty good now, BS. u know is BS.. have all those problems.. i still dont understand how people still buying HD2!!!! omg... .
think i have found one of my problems
incompatable radio to rom image
or failing that trying the reformat Task 29
http://forum.xda-developers.com/showthread.php?t=657113&highlight=soft+reset
ninja12innotts said:
think i have found one of my problems
incompatable radio to rom image
or failing that trying the reformat Task 29
http://forum.xda-developers.com/showthread.php?t=657113&highlight=soft+reset
Click to expand...
Click to collapse
lol.... whateva.
I bought an HD2 last week that is already running the updated ROM (2.13.531.1) but the phone still freezes, turns off, then turns itself back on immediately. It does this several times a day. Is anyone else having this problem with the updated version? I love the phone, but it's getting really frustrating. I check the task manager frequently and close out of all programs that I'm not using. I don't really watch videos, listen to music or run multiple apps at once, and the phone goes through this freezing process during all different types of activities; there isn't any single app/activity that seems to trigger it. Also, I initially didn't realize that I had the updated version, so I waited a few days to install new apps (until I had time to update), thinking that I would have to re-install everything, and during that time the freezing did occur just as often, so I can't attribute it any app that I have installed. Once I realized that I already had the updated version, I installed a couple new apps.
Any advice on what could be causing this and what I might be able to do to fix it?
Any help is greatly appreciated.
kaykay050 said:
I bought an HD2 last week that is already running the updated ROM (2.13.531.1) but the phone still freezes, turns off, then turns itself back on immediately. It does this several times a day. Is anyone else having this problem with the updated version? I love the phone, but it's getting really frustrating. I check the task manager frequently and close out of all programs that I'm not using. I don't really watch videos, listen to music or run multiple apps at once, and the phone goes through this freezing process during all different types of activities; there isn't any single app/activity that seems to trigger it. Also, I initially didn't realize that I had the updated version, so I waited a few days to install new apps (until I had time to update), thinking that I would have to re-install everything, and during that time the freezing did occur just as often, so I can't attribute it any app that I have installed. Once I realized that I already had the updated version, I installed a couple new apps.
Any advice on what could be causing this and what I might be able to do to fix it?
Any help is greatly appreciated.
Click to expand...
Click to collapse
have you tried a hard reset?
kaykay050 said:
I bought an HD2 last week that is already running the updated ROM (2.13.531.1) but the phone still freezes, turns off, then turns itself back on immediately. It does this several times a day. Is anyone else having this problem with the updated version? I love the phone, but it's getting really frustrating. I check the task manager frequently and close out of all programs that I'm not using. I don't really watch videos, listen to music or run multiple apps at once, and the phone goes through this freezing process during all different types of activities; there isn't any single app/activity that seems to trigger it. Also, I initially didn't realize that I had the updated version, so I waited a few days to install new apps (until I had time to update), thinking that I would have to re-install everything, and during that time the freezing did occur just as often, so I can't attribute it any app that I have installed. Once I realized that I already had the updated version, I installed a couple new apps.
Any advice on what could be causing this and what I might be able to do to fix it?
Any help is greatly appreciated.
Click to expand...
Click to collapse
I had this problem with my HD2 also even when I had did plenty of hard resets and installed custom ROMS problem was the processor was bad so I got a replacement for my defective HD2 now the one i have now runs perfect does not freeze at all and the battery life is perfect im now running MAY 31 Energy ROM
I just did a hard reset. I am going to avoid installing any news apps for a few days to see how the phone does. I' ll post a reply in a few days to give an update. Thanks for the help.
same here.
I have been having this same problem since i have upgraded to the latest version from tmobile website. What is worse it that, i am also having problems with playing videos on youtube. The video would start to play and after few seconds it will freeze and makes a very loud and annoying sound, then shuts itself off and restart, sometimes freezing while restarting, so i had to take out the battery. Sometimes it would freeze right after it restarted. It's becoming so frustrating dealing with these everyday. 40 percent of my time using the phone is spent on restarting, taking the battery off and waiting.
someone please help. thanks!
Have you done a hard reset since installing the new ROM. It's recommended by the super intelligent people on this site. I am not there yet, but I did a few hard resets on my phone after upgrading to the new ROM and it works great.
i would either
1 go back to rom 2.10
or, more likely since its so new
2 go get a new one, see if its the same.
I received a text message from t-mobile indicating that a new update rom was available for install. After updating I noticed that the mobile phone would freeze for a split second and then instantly restart. After having the unit freeze several times throughout the day, I performed a hard restart and did not install any cabs. I noticed that it would freeze when I would go online.
Just yesterday I downgraded back to the original rom and no more problems.
After the hard reset last night, my phone froze several times in the next couple of hours. It even turned off, then back on three times when I wasn't even using it and the battery was full. I have only had the phone for five days, so decided that is wasn't worth the headache and I called T-Mobile to exchange it for a new one. Hopefully, I have better luck with the new one.
Well, I received the new one yesterday and it's doing the same thing. Not sure what to do at this point. I'm irritated that HTC and T-Mobile released this phone when it obviously wasn't ready.
HD2 Freezing issue: Try this
For everyone who's having tons of freezing issues with their HD2. I found something interesting. I got my HD 2 a couple of months ago in June. It ran for almost a month, no freezing but sadly I had to return that one because the output resolution was bad. Some kind of defect. The second one I got for a replacement didn't have much freezing issues but I did encounter a couple and then I installed BeeJive. That program freezes my HD2 sometimes. Then I discovered that my WI-FI wasn't working, no idea what happened. I tried everything thing I could but it would not work. So I did a hard reset.
After the hard reset, the HD2 freezes all the time and was soooo slooooooow. It was so bad that I could not work on it. Having experienced the HD2 before all the freezing issues, I know that it had to be something else causing the freezing. So I hard reset again and reinstalled my applications again and tested each to make sure it was working and not causing the frequent freezing and most importantly, the slooooowness.
So far so good. I still installed BeeJive because it's the best IM software I found out there that uses your data plan for IM. It still causes freezing but I know what functions will cause it so I try to avoid it. I also keep my list of installed applications down to reduce the chance that it's one of my infrequently used apps that's causing the freezing.
So if you're daring, hard reset your HD2, then install your most used applications first, test it, then installed the next frequently used application next, and so on and so on.
One more thing, I've discovered that the auto update for stocks, weather, and frequently direct pushed emails, as well as gmail/yahoo accounts will cause the HD2 to be slow. I still set my gmail to update every 10 minutes because it's my main account, but yahoo gets updated once an hour and outlook gets manually updated during work hours, since I'm at work, and gets direct push for the hours I'm awake at home. No need to push email when I'm asleep.
Another possibility for resolution - microSD card
I purchased a new microSD because I noticed that the one that came with the HD2 is a Class 2 device. I could not take videos for more than a minute and then it gets real choppy.
I bought a new Class 6 card. After getting the card, I tested it against the Class 2 card. Huge difference. It seems that SD card speed and HD2 performance are directly related. I tested the cards with the following applications: Opera Mini, Opera Mobile, BeeJive, Camera, Video Camera, and Email. On both cards, on certain programs, the card access goes down to below 1mbs. However, for the Class 6 card, it ramps up quickly. The class 2 card, being already slow, lingers. This in itself causes a huge lag and freezing. I discovered that on certain applications that froze before, it now doesn't freeze but it does take an extra 'second' to recover.
My biggest relief has been that BeeJive no longer freezes where it froze before on certain functions. I've been running for over a week now without any freezes. I'm not saying you should replace your SD card, yet. However, you can test it to see if the lag is causing the freezing.
A new 16gb card costs $75. Make sure you test it, if you decide to get one. I got 7mbs max access with mine and consistently got 6mbs, which is what it's suppose to be.
My VS980 for the third time now randomly started lagging and hanging. By that I mean the main watch on accuweather hangs, sending text messages and downloading hangs, and just switching through home screens and app list the screen freezes and then unfreezes. Apps barely boot and social, calendar widgets do not update, and typing freezes after every word for about 3 seconds. Restart and safe mode do not fix this problem. The previous 2 times I did a hard reset but it seems to only fix the issue for about 5-7 days, but those are annoying, so is there any other solutions or anyone aware of this such type problem?
Is there some certain program you keep re-installing that could be causing issues? Have you tried any custom roms?
madasalizard said:
Is there some certain program you keep re-installing that could be causing issues? Have you tried any custom roms?
Click to expand...
Click to collapse
Definitely sounds like a rogue program running in the background. My advice is for you to do a hard reset, then install apps one at a time (run it, of course), and find out which program is causing an issue. An alternative is that you google each app to see if others using the same apps have issues.
I got this phone recently from insurance, could it be something in Kernel issue or something else? I did another hard reset, I'll look out for any apps, but it happened randomly without any downloads or installs. I have no custom roms, and I only have news apps and 3 games from EA.
Question - Could this possibly be spawned by originally having rooting problems? The phone was sort of frozen on my first root attempt for some unknown reasons, the command box suddenly froze and the android icon was frozen, I had to restart my phone and attempt root again even though the previous root attempt started and was cut off, and the first time the lag issue happened was the next day. Do you think I should try un-rooting and re-rooting my phone? Or is that irrelevant.
Past oomberr
Are you running any custom roms, kernel, mods? Recovery installed?
Possibly a modem problem
I had this problem on my G2, and changing my modem seemed to fix it. I was using EUR KK modem even though I'm in the Middle East. Try changing to your region specific modem and then it can fix it, a dalvik/normal cache wipe can help. If all fails then try wiping, or switching roms.
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
That is strange...I haven't had that kind of behavior on my Nexus 6-works without a problem-never freezes or reboots...now I know the Amazon app would do something to my Nexus 6 I don't know what but when I install it-my phone with reboot randomly or shut down...ever since I uninstalled it-no issues-for months.
Try running safe mode and see if it does it again-that way you will know if it is an app that's causing the issues. This is how it's done: http://www.greenbot.com/article/2923927/how-to-restart-your-android-phone-into-safe-mode.html
You can always try a factory reset as well....have you tried updating to the most recent factory image from Google?
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
I've been experiencing the black screen freeze frequently since getting the phone only a couple days ago. No other lockups however. Also running pure stock.
I too have the same issue. Screen goes blank and lock ups. Also running pure edition...
Same. Interestingly, in my case, it seemed to happen most frequently when using Hangouts.
I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.
Powergreb said:
I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.
Click to expand...
Click to collapse
I'm having the same issue. So no random freeze leading to reboot with ur rma device?
Sent from my Nexus 6P using Tapatalk
What I'm trying to say is don't panic and RMA your device. Do a factory reset and make sure you're on the latest firmware. Mine was OK after the first self-reboot during setup after factory reset but has been good while waiting for the RMA to arrive. To answer your question, the new device has been perfect but it's only been 48 hours.
I am facing a similar issue with my Nexus 6P, can anyone please help me with it?
On any rom, whatsoever, I get reboot when I turn the Google Maps Navigation On.
After few minutes, phone just reboots
I havent yet tried stock, any idea how can I find the root cause? I have cleared data for maps, also I have tried to uninstall maps with TiBackup and installed fresh from Play Store
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.
Jcomstock said:
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.
Click to expand...
Click to collapse
Mine actually had one random freeze and reboot after factory reset then nothing for 48 hours after that. Of course I rma'd mine and I'm glad I did. Screen is on the colder side with even volume speakers on the second unit. Sending my original one back.
Sent from my Nexus 6P using Tapatalk
I'm just about ready to RMA. I've tried factory resets, cache wipes and just recently updated to the latest stock MDB08M. It was fine for a day or two but now the lockups are increasing.
As others have said, by any other metric this is one of the best phones I've had. This freeze/reboot thing is getting annoying and even if it isn't happening to every user it's happening to enough to be of some concern.
I'm facing app closures, my gmail app keeps crashing, it happened on my graphite nexus 6p, and now same thing on my frosty 6p. Its not just gmail, it's also chrome now. Maybe i should have not restored from my previous device.
what's this?
I came to this thread expecting a lot more of a technical discussion (the site is called xda DEVELOPERS after all).. but instead all i see is "oh my phone is crashing.. i'm gonna RMA this sucks) posts.. moving on to android enthusiasts on stack exchange thank you very much
upgrading to 6.0.1 fixed it!
upgrading to android 6.0.1 fixed it!!