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hi guys.
i just got my T-mobile G1 today and i seem to have a big problem. the tilt sensor is not working. what can i do to check if it's a hardware issue or software? i updated it to RC30 and tried different versions 1.41 then back to 1.31 and now i'm back on official no root RC30 and still no luck. any ideas? i tried "bubble" and labyrinth from the market and nothing is moving.
thanks
My guess is its a hardware problem cause I've used the "bubble" app on all three versions and never had a problem with it..
When you first get your G1 it will have been in the package for a while. This happened to me when I first got mine. As stated in many forums, Tip: Enter an application that uses the Gyro/Accel mode i.e. Maps Streetview or Compass. Now hold the G1 in your hands (do this over a bed or couch in case you drop it), and turn it end over end, side over side back in forth for about 30 seconds. Also, give the battery cover a firm tap with the tip of your finger a few times. This will losen up the moving parts of the Accelerometer in your phone and then it should work fine. This also happens when you get your phone close to a magnet.
Brutal-Force said:
When you first get your G1 it will have been in the package for a while. This happened to me when I first got mine. As stated in many forums, Tip: Enter an application that uses the Gyro/Accel mode i.e. Maps Streetview or Compass. Now hold the G1 in your hands (do this over a bed or couch in case you drop it), and turn it end over end, side over side back in forth for about 30 seconds. Also, give the battery cover a firm tap with the tip of your finger a few times. This will losen up the moving parts of the Accelerometer in your phone and then it should work fine. This also happens when you get your phone close to a magnet.
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Click to collapse
I had the same problem with the compass. The needle didnt move very much but it moved strangely when I tilt my phone up and down... Then I turned on GPS, went to Maps and shaked the phone a bit some seconds and after that it worked.
It was working when I got my phone and anytime the problem happened, but now everything is ok.
tried both solutions and no luck ( i tried the compass and bubble program and shake it and turn it and tapping and also tried a magnet and still no luck. any other solutions?
Mine worked when I first got it. And quit working twice (so far).
Both times a hard reset and wipe fixed the problem for me.
My problem sounds like a software issue, I sure would like to know where the settings are to reset it without a wipe.
I'm not sure if your problem is software or hardware; but you can try the hard reset/wipe and see if the compass works.
just tried hard reset and still no luck . i think it's a hardware problem.
problem solved. phone replaced. please close the thread
After only 2 days the phone froze. After soft reset the touchscreen and the front 4 buttons stopped responding. Tried several hard resets with no luck. I left the battery out for several hours, which let me finish the calibration process. The touchscreen worked for about 30 seconds, now it's dead again.
It's running the stock Dutch rom. Provider says they can't replace it and repairs can take up to 4 weeks.
Is there anything else that can be done before I send it back?
I don't think you have other options... if you have done a hard reset and still not working, send it back.
I figured i'd try to turn it on one more time before sending it back... what do you know, it works better than ever now (for 1h at least). This thing is driving me crazy.
Does anyone with more knowledge about touchscreens have any idea what might cause the part that's detecting the taps malfunction for a period of time and then fix itself?
I have another problem, I can see the sensors of the touchscreen (they should not be visible) even when screen is turned on. It affects image quality, because I see small green dots when I have a white background, it looks like dust and when I try to remove it, I realize it's not dust...
Still don't know if I should send it to the service, because it would take 4 weeks and I don't know how the world-warrant works. Hope you can resolve your issue or have a better tech.support near you.
ok, I have a strange issue that I can not seem to find the answer to. Whenever my phone locks after not being used etc. When I wake it up, the touchscreen will not let me unlock. It takes me close to 50 attempts to do so. However once I actually am successful in getting it unlocked. The touchscreen works flawlessly. I have tried several different builds, all of them I have the same issue. I have done Task29 and started fresh on that front each time. I tried a couple different radios. Any suggestions?
**** man i got the same problem! i tried hard reset, rom updates, other buils but it wont go away!
plz someone help us!
Hi,I'm using BOYPPC-SHIFTPDA GINGER 2.3.3 RAM_V5 works great so far the best that I tried.After u flash android it's recommended to wait few mins until it loads everything then do a shut down - not a restart.then again u wait few mins and u do a second shut down. after that the os should work fine ,at least for me works great. if that doesn't help ,try to reinstall everything from the start..hspl radio etc.
You could just turn off the lockscreen? Get 'NoLock' from the market. That should do the business if you want.
I've got the same problem since 5 days, It started when I started using WIFI and turning off my 3G ..
you have the same problem my hd2 has....it is a hardware issue. the screen becomes unresponsive. if you still have warranty send it in for a repair. if not... repair it yourself. it's not that hard. the screen wire is probably just loose.
follow this video to take apart your hd2.
http://www.youtube.com/watch?v=cL-jnUKufC4
Sounds like a similar problem that I'm experiencing. If I wake the lockscreen with the send key instead, it works. When I boot I get exactly one shot with the end key then it locks up again. I'm able to use it with the send key, but concerned it might get worse. If anyone finds the solution please post.
I actually for the first time had this, and I know this is going to get flamed but its not the Screen thats the problem. And I think (BIG IF) that the dreaded unresponsive screen issue that we keep reading about Majority of them I think is not the screen.
I have 2 HD2s and both have worked flawlessly without any problems, but today I was playing with my test phone that doesnt get used that much and I noticed after installing a new rom that my screen after I played with it for a bit went black (sleep) and when I woke it up it wouldnt respond, first thing that crossed my mind is I just lost my digitizier, and started wondering okay why, I went as far to re-flash WinMo stock HD2 rom, same issue, so I decided its time to find out exactly whats causing this, and I found it. I wasnt going to make a post again cause I figured people would be "Not another thread about this" but I know whats causing the screen issue, at least this is my suspicision and I have temporarily fixed mine.
The problem is HARDWARE, The Culprit: THE END KEY (Red Button)! The Answer to "How or Why": The "End" key is used to turn the phone on and off or to put it in sleep mode, it is the most used key out of all 5 keys, it is used probably 7x more then all the rest, Its used for just about everything, now how does this cause the unresponsive screen? Easy, the phone lock or sleep is associated with this key, Its the only way to make the screen go off other then waiting for the time out period. Because by habit we mostly hit the end key to turn the screen off the phone automatically associates this with locking the phone, once that happens the screen becomes unresponsive because of several reasons: 1) The contact under the actual key has dirt which causes the button to stick in the down position, 2) the contact is bent which the "end" key is pressing down on the contact which is making contact with the board and causing it to be unresponsive, 3) The contact is worn. This is the reason why if you press the end key a few times (anywhere between 2-10) and then try the screen responds, this is cause your "unsticking" the key which then lets the screen respond.
Most of us when we hit the end key press to the far right to avoid hitting the back key (The button with the left arrow) which causes the end button to lean toward the right. But you can wake the phone up with the other 4 keys to the lock screen which will allow you to unlock the phone. As a temporary fix for myself, on my test phone I now make sure to press on the left side of the key to prevent this from happening, since its a test phone I'm not worried, but the real solution is to take the phone apart and clean the underside of the end button, and the actual contact with alcohol to remove the build up of dirt and whatever else. And also if the contact frame is bent to GENTLY bend the right side back up alittle to stop it from happening, or sending it to htc and letting them fix it.
We have to RE-TRAIN ourselves to start using the other keys to wake the phone up and not rely on the end key so much.
Hope this helps anyone finally why we have this problem. And if it works for you then hit the Thanks button
I have an HTC surround. I am having a problem sliding up the lock-screen. It takes number of attempts to slide up the screen. Sometimes it results in missing the incoming call. It appears to me there is a mechanism (an observer) which negates the touch event if the phone is in pocket while the phone is locked. In my case, even when I am sliding the lock-screen up with my finger, the observer is negating the action and the lock-screen comes back from 20% slide-up. Other than that, the touch-screen is working perfectly fine.
Q:
Is it a software or hardware issue?
Is there a workaround (something like hacking into the ROM and playing with the drag sensitivity)?
Should I dump it and consider myself "done with the WP7"?
P.S.
1. I got this unlocked ATT phone from US and now using it in middle-east.
2. (Not sure but) I have heard that ATT only return the phones with monthly contract.
3. The problem started after 12 days of first use.
4. I tried hard and soft reset, with/without nodo and latest updates. But it’s still the same.
It sounds most likely like it is just an inconsistent/bad touch panel on the hardware. You could attempt to replace it yourself by purchasing another one on eBay, but I doubt that any software fix would be able to fix this behaviour. I have a Samsung Focus WP7 and this never happens, the only time the lock screen comes back down is if you lift your finger before getting to the top. So my best guess is that the touch screen just cuts out before you can get the phone unlocked. Sorry....
I have the same issue. Does anyone have a solution, please!!. I'm in another country, so I can't return it. Have to fix it!
same issue here.
Do you have anyone in the US that you could send it back through? You might also try contacting HTC directly. I believe the phone has a 1 yr warranty on it. At least that's what Asurion told me when they sent me one as a replacement for my old Tilt 2.
My Phone have same problem, i install NO-DO next install PreMango but not helped.
I have no such issue with my sourrond, with mango 7720 and speech for phone accessibility turn on you only have to slide less than a inch to unlock screen...
A possible answer
After some researching i found this in one of the forums of HTC
Display Not Working on the HTC Surround
Black/Blank Screen
Verify that the battery is properly installed in the device.
Attempt to power the device on by pressing and holding the power button for 3 seconds.
If the device won’t power on (also indicated by no LED’s) attempt to charge the device. If there is no response from the device when attached to a charger and power source, treat the issue as a Power/charging issue.
If the device will or is powered on:
Verify that the device is not in hibernate mode by pressing the Power Button once.
Once you have verified that the device is not in hibernate mode, attempt to navigate the device by using the Hardware buttons.
If the display is still black/blank, Soft Reset the device by powering it off and removing the battery for 10 seconds and then reinsert and Power the device back on.
If the screen is still black/blank after the Soft Reset, you will need to perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset is complete, retest the device.
If the screen is still black/blank, the device will need to be replaced/repaired.
Screen has lines
Is the customer using a custom picture or image as their wallpaper?
Return the Wallpaper settings to one of the defaults on the device by going to Start>All Applications Arrow>Settings>Lock & Wallpaper>Change wallpaper
Is the issue seen when using the default wallpaper on the device?
If so, Soft Reset the device.
If not, advise the customer that the issue is with their custom wallpaper selection and recommend that they discontinue use of it.
Does the issue remain after completing the Soft Reset?
If so, rule out recent 3rd party applications that might have affected it, by removing them
Start>All Applications Arrow>Touch and Hold on an application to be removed and select Uninstall from the Pop-up menu.
Note: Not all applications can be uninstalled from the device.
Once all recent applications have been removed, power cycle the device and retest.
Is the issue seen after removing recent 3rd party applications and performing the Soft Reset?
If so, perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and retest the device.
If the issue remains, the device will need to be replaced/repaired.
Unresponsive Touch Screen
Note: The device comes with a Capacitive Touch screen which will not respond to light touches from anything other than the flesh of the finger. Users trying to use their fingernails or any other object should be advised that they need to use the flesh of their fingers (firmly) to navigate the Touch Screen.
Verify that the issue is with the Touch Screen and not the device freezing by attempting to navigate the device using the hardware keys.
If you can navigate the device using the Hardware buttons, continue.
If you cannot navigate the device using the Hardware buttons, this issue needs to be worked using the troubleshooting flow for Device Freeze.
Check the device for a static cling screen protector, if present, remove and retest.
If the issue remains, Soft Reset the device.
Check the device for a carrying case with a magnetic closure; some magnets can interfere with the Touch Screen responsiveness.
If using one of these cases, have the user remove the device from the case and retest.
Ensure that the Charger/Data Cable is the one intended for the device by HTC.
Use of non OEM chargers/data cables can cause your screen to become unresponsive (due to the power being allocated to charging the task, and not the screen).
HTC can only guarantee items such as chargers that have been made, made for and certified by HTC. Our chargers have been tested and passed strenuous quality and safety regulations, and it is recommended you only use HTC chargers with your phone. You must be very careful when using electrical appliances; using products that have not been tested properly or that have not been tested at all could cause your phone to malfunction, or even in extreme cases, could injure you.
If the issue is not resolved by the previous steps, move forward with the Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and Customization process have completed, retest the device.
If the issue remains, the device will need to be replaced/repaired.
Hope someone can give us a better answer, but this is the best at the moment
UPDATE:
People if you want to fix your Phone just put this on the serch engine of XDA Developers "To solve the problem "Screen unresponsive" or "Frozen screen" by yourself", without the brackets.
The post is from "maybeture", and he say is working, if you read the replies, many people said it work
I'll do it to tell you
Tell me If you have luck
same problem it must be that it gets unresponsive for a few seconds or even minutes after screen turns off i have to slide it sloooowwwly to get it maybe its some loose cable in there dont know but really waiting for it to be hacked to have android
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
jesusodin said:
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
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Click to collapse
Hi JesusOdin
I have the same issue but my question is
And all is right now?
I you have luck please tell me
Thank You
I've had similar issue with the lock screen at times. The problem is more persistant when the phone is in the pants pocket during hot weather or I am under heavy exersion. I think it may be related to the humidity. I have refrained from storing the phone in this pocket and rarely have any issue.
The phone is not weather resistant, an Otterbox might help but would be rather bulky.
was there ever a solution to this lock screen problem?
i heard it was something to do with the drivers...changing from v69 (at&t) to v63(t-mobile)
anyone know how to do this?
Well...
Tried to replace the digitizer and ended up cuting the ribbon cable of the display. I bought the screen and digitizer. Replacing the parts on this cel is not for the weak of heart.
The cel did work without problems afterwards.
I have a surround and lately its misbehaving.
The screen goes off within a second or two if I do not continue touching it. Sometimes it doesn't even stay for a second and goes off immediately. When the screen goes off, I notice the red battery light blinking. Sometimes its just in a reboot boot loop. If i am successful and able to reach videos and start a video, then the video plays fine.
Until the video is playing, the screen doesn't go off. I have tried a hard reset but it didn't help. I am on mango.
What might be the problem?
Looks like common problem, suspect it surfaced after recent upgrade to Oreo. There is a popup that says "Can't read fingerprint blah blah, if problem persists, reboot". Trying to access the fingerprint option, it is also gone from the Settings menu. Also have multiple agents with given administrative rights since I use this phone to access office emails and stuff, it does give them the right to delete fingerprints i suppose, but somehow it just happened out of the blue one day. Repeated rebooting, holding down both volume up and down type of rebooting, clearing cache, doesn't help. Based on simple search it is common enough this problem, but no good solution.' Stock, non root.
Will be grateful if anyone has any ideas. Thanks.
epiphone said:
Looks like common problem, suspect it surfaced after recent upgrade to Oreo. There is a popup that says "Can't read fingerprint blah blah, if problem persists, reboot". Trying to access the fingerprint option, it is also gone from the Settings menu. Also have multiple agents with given administrative rights since I use this phone to access office emails and stuff, it does give them the right to delete fingerprints i suppose, but somehow it just happened out of the blue one day. Repeated rebooting, holding down both volume up and down type of rebooting, clearing cache, doesn't help. Based on simple search it is common enough this problem, but no good solution.' Stock, non root.
Will be grateful if anyone has any ideas. Thanks.
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Click to collapse
Try this. Turn off phone. Hold down power and volume Up and Down together for 10 seconds. It will start in hardware control mode presss power button and phone will restart. This should clear the fault.
Thanks for the suggestion, Sir! Much appreciated.
Actually that was one of the things I tried as well, didn't work though.
rosko166 said:
Try this. Turn off phone. Hold down power and volume Up and Down together for 10 seconds. It will start in hardware control mode presss power button and phone will restart. This should clear the fault.
Click to expand...
Click to collapse
Try squeezing the phone a bit in the area between the power button and cameras. I've heard multiple reports of this working. Seems to be a not-so-great physical connection to the sensor. The newer software may be more picky about it.
I have the sprint variant. My fingerprint reader went out some months ago. I've heard some people were able to get it back, but I wasn't one of them. I'm glad I had the second year warranty now. I had to send it in to LG. They are sending me a whole new phone.
epiphone said:
Looks like common problem, suspect it surfaced after recent upgrade to Oreo. There is a popup that says "Can't read fingerprint blah blah, if problem persists, reboot". Trying to access the fingerprint option, it is also gone from the Settings menu. Also have multiple agents with given administrative rights since I use this phone to access office emails and stuff, it does give them the right to delete fingerprints i suppose, but somehow it just happened out of the blue one day. Repeated rebooting, holding down both volume up and down type of rebooting, clearing cache, doesn't help. Based on simple search it is common enough this problem, but no good solution.' Stock, non root.
Will be grateful if anyone has any ideas. Thanks.
Click to expand...
Click to collapse
The exact same thing happened to me a few weeks ago. I tried everything possible, but nothing worked. I only had a year of warranty, and it had just expired 3 days ago. I had to send it to the LG service center. They replaced the entire back panel and put it back using the water resistant glue (I did end up paying for the repair). But my phone is as good as new. I suggest you do the same thing if you want it fixed.
This worked perfectly for my lg g6. You're a life saver. Thanks so much
jdock said:
Try squeezing the phone a bit in the area between the power button and cameras. I've heard multiple reports of this working. Seems to be a not-so-great physical connection to the sensor. The newer software may be more picky about it.
Click to expand...
Click to collapse
Blissmercury said:
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Click to collapse
Worked for me also. Thanks!
I replaced the glass back and fingerprint sensor myself....and trust me, when it comes to ANYTHING D.I.Y. I am useless....but even I found it simple.
Matt
In most cases is just a sealing tape stratify itself and because of this fingerprint sensor lose connection. Before you replace whole back and sensor you can try to replace sealing tape, in 90% cases I had with G6 it helped.
I solved it with another trick
I removed back cover and noticed the erased thermal paste under motherboard on SoC and glass panel
I cleaned it and applied new one put back cover now it is working without problem
Squeez is not permanent solution
junejo46726 said:
I removed back cover and noticed the erased thermal paste under motherboard on SoC and glass panel
I cleaned it and applied new one put back cover now it is working without problem
Squeez is not permanent solution
Click to expand...
Click to collapse
NICE !
I call that - EPIC WIN!:laugh:
Matt
I have a fix
i have a video on the fix, but as i am a new user, Xda wont lemme post the link. you guys can go look up the channel "ABS TECH" and theres a video on that with english captions.