Database Users

[Q] Is my HD2 faulty?

hi
As soon as i make a phone call my screen goes off, now on my iphone it used to do this only when the light sensor was covered. to bringthe screen back on I have to press one of the black buttons in the bottom of the phone, is this a fault?

I had this problem after fitting a screen protector. removing it solved the issue for me.

The genuine HTC Screen protectors have 2 holes in for the sensors. I can confirm this does not affect the screen when making a call.
Are you using a screen protector which doesn't have a hole for the proximity sensor etc?
It may be it can't function right as it maybe seeing the protector as something close to the sensor, hence why the screen goes off.

I have a Vidocq screen protection and the phone wake up again when I finish the call...

Screen Problems

My HD2 has just dev. this new prob. everytime i dial a number the screen goes off even before i hold it next to my ear, the only way for me to know even if i'm dialling the correct number is to press the 'home' button...also the proximity sensor dosent work since this has happened....any ideas??..
P:S i tried rebooting the phone more than ones this does not help.

Isn't that the proximity sensor doing what it's supposed to?

no...the screen goes off before i put the phone next to my ear...plus the screen dosent go off when i actually do have it next to my ear.

SreePillai said:
no...the screen goes off before i put the phone next to my ear...plus the screen dosent go off when i actually do have it next to my ear.
Click to expand...
Click to collapse
i've figured this one out myself guys..the 'HTC' screen protector was playing up my proximity sensor...it's working fine since i've cut that bit out.

SreePillai said:
i've figured this one out myself guys..the 'HTC' screen protector was playing up my proximity sensor...it's working fine since i've cut that bit out.
Click to expand...
Click to collapse
haha only now do i understand why the zagg invisibleshield for the hd2 screen does not include one small part of the screen... it's the proximitysensor ofcourse ><.

After two weeks testing I found out that the original screen protector with the two holes for the sensor makes the problems!!!
thake the screen protector out or cut it and the proximity sensor will work perfect.
Kochavy

Proximity sensor not registering movement/doesn't turn the screen back on

Hi,
Lately i have been noticing that the proximity sensor on calls on my s5 is not working properly. Once i answer/make a call, when i place the phone in my ear it shuts down the screen but the problem is when i take it away from my ear, the screen doesn't turn back on.
I tried the the testing menus (*#0*# or something like that) and when i placed my finger close to the sensor it detected, going green and vibrating but it doesn't go away from that state.
The only thing that changed was that i applied a glass screen protector a few days ago and im thinking it could be that, but its strange because its only when i back away from the screen that it doesn't register, so i don't know if that or not. Also, the protector is properly aligned and the edges are not on top of the sensor.
Anyone experienced this on their s5?

griffin_1 said:
Hi,
Lately i have been noticing that the proximity sensor on calls on my s5 is not working properly. Once i answer/make a call, when i place the phone in my ear it shuts down the screen but the problem is when i take it away from my ear, the screen doesn't turn back on.
I tried the the testing menus (*#0*# or something like that) and when i placed my finger close to the sensor it detected, going green and vibrating but it doesn't go away from that state.
The only thing that changed was that i applied a glass screen protector a few days ago and im thinking it could be that, but its strange because its only when i back away from the screen that it doesn't register, so i don't know if that or not. Also, the protector is properly aligned and the edges are not on top of the sensor.
Anyone experienced this on their s5?
Click to expand...
Click to collapse
You have to change the proximity sensor or cancel it(cutting the flat)

I ended up removing the screen protector and it went back to working properly =/ I can't really put it back on now because it attracted specks of dust and it doesn't glue well now =/
Cutting it flat means it deactivate it? Because i find it useful for phone calls

griffin_1 said:
I ended up removing the screen protector and it went back to working properly =/ I can't really put it back on now because it attracted specks of dust and it doesn't glue well now =/
Cutting it flat means it deactivate it? Because i find it useful for phone calls
Click to expand...
Click to collapse
Cutting it means deactivate fully, even in calls display stay on.

[Q] Screen goes black when I make a call

My nexus 4 Lollipop 5.1 Seems to have a problem when I make a call. I hit the phone symbol, select the number I want to call from my requent call list. I hit the dial button and make the call........ The problem comes when I go to end the call the screen goes black such that I can end the call. I just have a black screen........
Does anyone out there have any idea whats happening and what the fix may be?
Thanks for any help

Remove your screen protector.

Blacksmith5 said:
My nexus 4 Lollipop 5.1 Seems to have a problem when I make a call. I hit the phone symbol, select the number I want to call from my requent call list. I hit the dial button and make the call........ The problem comes when I go to end the call the screen goes black such that I can end the call. I just have a black screen........ Does anyone out there have any idea whats happening and what the fix may be? Thanks for any help
Click to expand...
Click to collapse
The screen is supposed to go black when you make a call--or, rather, when you place the phone to your ear. There is a "proximity detector" along the top edge of the screen, and it detects your ear when your ear gets close. The phone then turns off the screen sensors so that your ear or your cheek doesn't push any buttons while you are talking, and turns off the screen illumination for aesthetic reasons. However, the proximity detector is supposed to cause the screen to turn back on when you remove the phone from your ear. That isn't happening for you. When it didn't happen for me, I took it to the shop. The tech said the proximity detector was broken, and ordered a new one. But replacing the proximity detector didn't help. He finally disabled the sensor so that proximity was never detected. that worked.
This story does not have a happy ending for me. The phone worked for a couple of days. Then I tried to reboot, and it went in to a boot loop. None of the standard cures for a boot loop is helping me. I doubt if the two problems are connected.

Proximity sensor turns off screen when you put it to your ear to avoid your skin touching the "End call" button or something else

kbakalar said:
The screen is supposed to go black when you make a call--or, rather, when you place the phone to your ear. There is a "proximity detector" along the top edge of the screen, and it detects your ear when your ear gets close. The phone then turns off the screen sensors so that your ear or your cheek doesn't push any buttons while you are talking, and turns off the screen illumination for aesthetic reasons. However, the proximity detector is supposed to cause the screen to turn back on when you remove the phone from your ear. That isn't happening for you. When it didn't happen for me, I took it to the shop. The tech said the proximity detector was broken, and ordered a new one. But replacing the proximity detector didn't help. He finally disabled the sensor so that proximity was never detected. that worked.
This story does not have a happy ending for me. The phone worked for a couple of days. Then I tried to reboot, and it went in to a boot loop. None of the standard cures for a boot loop is helping me. I doubt if the two problems are connected.
Click to expand...
Click to collapse
Thanks for that info I had not thought about that... That may be cause of my problem.... I will have to figure out a solution
Thanks again

Didgeridoohan said:
Remove your screen protector.
Click to expand...
Click to collapse
I am not using a a "screen protector" But thanks for the input

Ok, was worth a shot...
Then you must likely have a faulty proximity sensor, as stated previously.
Download an app, like AndroSensor, and see what the output for the proximity sensor reads. When nothing is covering the sensor (top left corner) it should read 5 cm/2 inch, or something similar. If it reads 0, it's busted...

Didgeridoohan said:
Ok, was worth a shot...
Then you must likely have a faulty proximity sensor, as stated previously.
Download an app, like AndroSensor, and see what the output for the proximity sensor reads. When nothing is covering the sensor (top left corner) it should read 5 cm/2 inch, or something similar. If it reads 0, it's busted...
Click to expand...
Click to collapse
I did as you suggested and the results say 2" uncovered 0 when covered

Hmm... The plot thickens...
That means you have a working proximity sensor. No idea what it could be then.

Didgeridoohan said:
Hmm... The plot thickens...
That means you have a working proximity sensor. No idea what it could be then.
Click to expand...
Click to collapse
I'll keep looking for a solution.......... It's a pain especially if if I have to respond to a VM and hit a Number.......
Thanks again

I have the same issue. In my case, the proximity sensor may have been broken or blocked by dust.
My "temporary" solution is using the power button to disconnect calls. While using a Bluetooth headset, the screen can be turned on. I hope there is a better solution.

Man of La Mancha said:
I have the same issue. In my case, the proximity sensor may have been broken or blocked by dust.
My "temporary" solution is using the power button to disconnect calls. While using a Bluetooth headset, the screen can be turned on. I hope there is a better solution.
Click to expand...
Click to collapse
Yes I resetthings so I only have to hit the power button to end a call Thanks for all the help

Screen display problems during a call

Do your Nexus 6P screen go black during a call. Mine does on every call. My display settings is set for 1-minute. I call Huawei support. The lady says that the screen is suppose to go and stay off during a call. Never heard of that from a phone. You cannot respond or do anything during the call.

lskeys said:
Do your Nexus 6P screen go black during a call. Mine does on every call. My display settings is set for 1-minute. I call Huawei support. The lady says that the screen is suppose to go and stay off during a call. Never heard of that from a phone. You cannot respond or do anything during the call.
Click to expand...
Click to collapse
Lol - most, if not all do that!
But, it's supposed to come back on when moved away from your ear.
Standard behavior.
You have something blocking proximity sensor?

do you have a screen protector? if so, you need one that has the cut out for the proximity sensor.
happened to me. i thought it was a setting or my phone was defective. Found out it was a early production screen protector that didn't have the cut out for the proximity

lskeys said:
Do your Nexus 6P screen go black during a call. Mine does on every call. My display settings is set for 1-minute. I call Huawei support. The lady says that the screen is suppose to go and stay off during a call. Never heard of that from a phone. You cannot respond or do anything during the call.
Click to expand...
Click to collapse
I have this problem as well.
You must have a screen protector or tempered glass protector that covers the proximity sensor. The proximity sensor is under the top speaker on the right side bottom right corner. If you don't have a cut out there for the sensor, then that is why your screen is stuck black. If you have no screen protector, you have a real problem. I thought at first it was caused by google voice but after some google searches I seen that the culprit is my screen protector. I am leaving it on till my new one comes in a few days, but you can go to settings->accessibility-> and turn on hang up phone with power button.

TNS201 said:
I have this problem as well.
You must have a screen protector or tempered glass protector that covers the proximity sensor. The proximity sensor is under the top speaker on the right side bottom right corner. If you don't have a cut out there for the sensor, then that is why your screen is stuck black. If you have no screen protector, you have a real problem. I thought at first it was caused by google voice but after some google searches I seen that the culprit is my screen protector. I am leaving it on till my new one comes in a few days, but you can go to settings->accessibility-> and turn on hang up phone with power button.
Click to expand...
Click to collapse
The thing is that the phone turns black when I make a call or take a call. As soon as I am in a call. I cannot see the screen in a call or press a number or anything. Its all black. I do have a skinomi screensaver on. Cannot see a sensor anywhere. Are you getting a new phone or screen saver. BTW, I did a factory refresh of the phone. Still nothing. Do you think taking the screen saver off will help?

lskeys said:
The thing is that the phone turns black when I make a call or take a call. As soon as I am in a call. I cannot see the screen in a call or press a number or anything. Its all black. I do have a skinomi screensaver on. Cannot see a sensor anywhere. Are you getting a new phone or screen saver. BTW, I did a factory refresh of the phone. Still nothing. Do you think taking the screen saver off will help?
Click to expand...
Click to collapse
Yes if you have a screensaver on that's blocking the sensor it won't function correctly. A bunch of people are having these problems with screensavers glass and film ones.

notfaded1 said:
Yes if you have a screensaver on that's blocking the sensor it won't function correctly. A bunch of people are having these problems with screensavers glass and film ones.
Click to expand...
Click to collapse
I cut the top part of the screen saver off. Thanks, btw what kind of screen saver did you order?

lskeys said:
I cut the top part of the screen saver off. Thanks, btw what kind of screen saver did you order?
Click to expand...
Click to collapse
This is what I ordered
http://www.ebay.com/itm/201451006487
You can see where the sensor is below the top speaker bottom right corner

itstee said:
do you have a screen protector? if so, you need one that has the cut out for the proximity sensor.
happened to me. i thought it was a setting or my phone was defective. Found out it was a early production screen protector that didn't have the cut out for the proximity
Click to expand...
Click to collapse
But it's suspicious that the N5/N6 people are having this issue at or near the time Marshmallow was introduced.
https://productforums.google.com/forum/#!topic/nexus/oqh-V37hgDM
& one N6P member has sort of verified this:
http://forum.xda-developers.com/showpost.php?p=63693059&postcount=9

perveeus said:
But it's suspicious that the N5/N6 people are having this issue at or near the time Marshmallow was introduced.
https://productforums.google.com/forum/#!topic/nexus/oqh-V37hgDM
& one N6P member has sort of verified this:
http://forum.xda-developers.com/showpost.php?p=63693059&postcount=9
Click to expand...
Click to collapse
well i suggest removing the screen protector if you have one that covers the proximity sensor. worked for me and haven't experienced it yet

itstee said:
well i suggest removing the screen protector if you have one that covers the proximity sensor. worked for me and haven't experienced it yet
Click to expand...
Click to collapse
Yep_removed it last night.
Symptom was still there this AM.
Went away for one phone call.
Now back after sitting with no calls for a couple hours.

perveeus said:
Yep_removed it last night.
Symptom was still there this AM.
Went away for one phone call.
Now back after sitting with no calls for a couple hours.
Click to expand...
Click to collapse
that sucks..

itstee said:
that sucks..
Click to expand...
Click to collapse
Ha, right?!
But at least it is not me only and apparently symptomatic with numerous reports in that Google product support forum I posted above.

I had the issue removed the screen protector works fine now.
Sent from my Nexus 6P using Tapatalk