Feedback request on Nikon software issue (wireless mobile utility) - Galaxy Note 4 Q&A, Help & Troubleshooting

I know this is probably slightly beyond the scope of this forum, but I was hoping to get some feedback from some experts on what I am being spoon fed by Nikon support.
I have a Note 4 but I had this same issue with an HTC One M7, M8 and LG G3.
In a nutshell, my Nikon camera has a wireless adapter that allows you to transfer pictures from the camera to an Android or iOS device. You need to install the Nikon Wireless Mobile Utility software on the device in order to enable this. When I transfer a picture using any of the above Android phones and try to attach it to a text message, I get unsupported media type. The details on the picture shows that it has an image type of JEPG, not JPEG. Again, this on any of the Android phones that I've had. I attached a picture of an LG G3 screen showing the wrong image type and I sent this to Nikon.
Now, if you open the picture in an editor, crop it (or make some other change), and then save it, it's fine. The image type is now JPEG and can be attached to an MMS message.
I contacted Nikon support and they are telling me it's a Samsung issue. Before I go back to them, can someone give me their 2 cents on what they are feeding me because it makes zero sense? I refuse to give up on this. Thanks! - Kevin
========================================
Hi Mr. Moore,
Thank you for contacting Nikon. I did have this case reviewed by my supervisor, and this is a Samsung issue. You would need to contact them for further assistance on this matter.
Best Regards,
Christine C.
========================================
Dang it, it's not a Samsung issue. I've had the same problem when I had my HTC One M7 and M8. To prove it, I just loaded up the WMU software on my wife's LG G3 phone and it has the exact same problem. It is a Nikon software problem! Please tell them not to pass the buck. See attached picture that I took of the LG phone displaying the details of a picture that I transferred using the WMU. It still shows the file type to be JEPG! Thank you.
=======================================
Hi Mr. Moore,
The devices this issue is occurring on are Android phones which is ran by Samsung. Android devices have been documented to read Nikon files as JEPG instead of JPEG. When this issue occurs, we recommend customers to contact Samsumg and they may be able to provide assistance with correcting this issue.
Best Regards,
Christine C.

moorek said:
I know this is probably slightly beyond the scope of this forum, but I was hoping to get some feedback from some experts on what I am being spoon fed by Nikon support.
I have a Note 4 but I had this same issue with an HTC One M7, M8 and LG G3.
In a nutshell, my Nikon camera has a wireless adapter that allows you to transfer pictures from the camera to an Android or iOS device. You need to install the Nikon Wireless Mobile Utility software on the device in order to enable this. When I transfer a picture using any of the above Android phones and try to attach it to a text message, I get unsupported media type. The details on the picture shows that it has an image type of JEPG, not JPEG. Again, this on any of the Android phones that I've had. I attached a picture of an LG G3 screen showing the wrong image type and I sent this to Nikon.
Now, if you open the picture in an editor, crop it (or make some other change), and then save it, it's fine. The image type is now JPEG and can be attached to an MMS message.
I contacted Nikon support and they are telling me it's a Samsung issue. Before I go back to them, can someone give me their 2 cents on what they are feeding me because it makes zero sense? I refuse to give up on this. Thanks! - Kevin
========================================
Hi Mr. Moore,
Thank you for contacting Nikon. I did have this case reviewed by my supervisor, and this is a Samsung issue. You would need to contact them for further assistance on this matter.
Best Regards,
Christine C.
========================================
Dang it, it's not a Samsung issue. I've had the same problem when I had my HTC One M7 and M8. To prove it, I just loaded up the WMU software on my wife's LG G3 phone and it has the exact same problem. It is a Nikon software problem! Please tell them not to pass the buck. See attached picture that I took of the LG phone displaying the details of a picture that I transferred using the WMU. It still shows the file type to be JEPG! Thank you.
=======================================
Hi Mr. Moore,
The devices this issue is occurring on are Android phones which is ran by Samsung. Android devices have been documented to read Nikon files as JEPG instead of JPEG. When this issue occurs, we recommend customers to contact Samsumg and they may be able to provide assistance with correcting this issue.
Best Regards,
Christine C.
Click to expand...
Click to collapse
Well if you got a display and the ability to check the image on the camera then see what type it shows there before transferring and also when you do so next time do it both to a pc and a phone and see if its the same result.
It could just be a buggy protocol being used by Nikon but I don't think instead I would use the word that I know its a bug from Nikon's side since its the same outcome on all device manufactures which kinda confirms Nikon's android app or the protocol or the software in the camera is buggy.
Customer services are mostly dumb as a door and don't know anything apart from the details they have on a manual on there computer screens.
Have you looked for a firmware update to your camera as there tech team might have had others reporting this and thereby fixed it?

Thanks for the reply. If I transfer a picture from the camera to Windows (via sd card) and then copy the picture to my Android phone (using ES File Explorer), it works just fine. I can bring it into the SMS app with no problem. I checked for a firmware update on the camera (D3300) and there is none. I may load up the software onto one of my kid's iPhones and see if it does the same thing. If so, I'm sure support will tell me that Samsung make iPhones also.
I replied to the CSR and asked he to escalate it as she didn't know what she was talking about, in a polite way. For now, I'll keep on transferring, crop, save, and then send.

There is an app that fixes this issue, https://play.google.com/store/apps/details?id=au.id.thomnet.jpgjpg

Related

Why is there no SCREEN SHOT app in Android Market -- NONE except for rooted phones?

Is there some kind of technical limitation of Android that prevents this most rudimentary of features of a computing device with a screen?
I'm on my second Android phone (from Hero --> to new Desire) and after 5 years with Windows Mobile I not only have zero regrets, I just pity anyone still stuck on WM... but enough of that ... at least there are screen shot apps! I just don't get it at all. It can't be that nobody has asked for one. So, what is the limitation of Android that prevents something so simple as a screenshot to be generated?
Sign me,
Frustrated in San Francisco
Oh what the hell, while I am at it, I might as well show off svetius's newly available YOUTUBE embed code here at XDA -- which -- shhhhh!!!! --- it's a big secret, only I alone am supposed to know about it.
PHP:
[media=youtube]xxxxxxxxxx[/media]
where xxxxxxxxxx = the video file name in the URL after watch?v=
I don't think there is any technical problem, I think it just wasn't added to official API yet. Yes, I know it should.
And if you are in urgent need of doing some screenshots, then you could take quite awkward, but working for non-rooters, approach: take screenshots on your PC using Android SDK.
I agree it should be much easier to just take a simple screenshot. Where can we ask google to add this function?
DBBGBA said:
Where can we ask google to add this function?
Click to expand...
Click to collapse
You could star this issue:
http://code.google.com/p/android/issues/detail?id=6547
I don't know, wouldn't that be a pretty big security issue?
A screenshot app is good for nothing if you can only take screenshots of the app itself. So it has to have access to screen captures of any app.
Now I'd just write some service running in the background waiting for key presses and taking a picture every time. When you type in passwords, the default option is showing the letter for a small time.
That should be sufficient to get user passwords. I would not want software that can do this on my phone.
I know open home has a screenshot feature you enable by the camera button. Maybe someone can rip the code from there and make a separate app?
erronr said:
I know open home has a screenshot feature you enable by the camera button. Maybe someone can rip the code from there and make a separate app?
Click to expand...
Click to collapse
The home replacement apps only take screenshots of the home screen (OpenHome, dxTop).
You can easily use Droid Explorer on a Windows PC to do screenshots.

[Update 13/Oct] Beta Testers Wanted for WiFi Direct app

Hi guys,
Google market version is the most up-to-date.
Soon to remove the BETA tag out of it.
New Link as of 13th of October!!
Ok, file handling should be spot on now.
I've tried several different ways of sending from good sources and bad sources and I reckon I cover all the bases.
To organise some stuff I've removed the internationalisation, sorry, for now is english only, soon I'll put back the other languages.
If I managed to put the tutorial on it on the next few hours I'll update it as V0.4 on the google play, but I'm not sure it's going to happen, maybe tomorrow.
so the plan now is:
- tutorial
- tips n tricks
- logging for missing intents (maybe)
- future feature? NFC? bump? who knows.
have fun!
New Link as of 08th of October!!
Hi again guys,
I found out what was wrong on the file on the 7th, it was not the transmission or connection or even anything WiFi related. It's just that the files can come from several different sources I'm not properly dealing with them.
So here's the deal, this new build, I just blocked the files the app is not handling properly (most likely from 3rd parties galleries, and should work as expected on local files from the stock gallery). Files that are currently not handling properly should just close the app and pop-up a quick message saying "Can't handle this 'Share' at the moment, we're working on it!".
so let's recap:
- local media files from the gallery should work
- connection process is still and will always be hardware/manufacturer dependent and it might or not work.
- transmission (once passes connection) should work rock solid. Including canceling transmission midway through and also once completed tapping on the notification to open the media.
What I'll work on next:
- proper handling of every possible file/intent
- include a tutorial that will appear the 1st time the app is opened.
- a tips & tricks section with what I learned until now on what's best to get it connected.
and after that we should be in a V1.0... does it sound ok?
have fun!
New Link as of 07th of October!!
In this one I completely redid the transmission process and it's ROCK SOLID !!!!
The version on the market if you try really big videos they'll eventually fail, with this new protocol I've transferred HUGE 1.7giga video file without any problem.
Furthermore there's TONs of optimisations on the transfer speed that you won't see on this version, but it's already on the file and it will be unlocked by the future paid version that give around 2 to 3 times after transfer times.
Before put this version into the market I'll include a tutorial and link to the youtube video, but you guys can already test it.
PS.: also there's not much internationalization on this one, there some parts that language will be lacking, I'm aware of it don't need to come tell me.
Have fun!
---------------------------------------------------------------------------------------------
I've doing an open beta testing of the first and only (until now) WiFi Direct sharing app available in the Google Play.
here is the link for it:
https://play.google.com/store/apps/details?id=com.budius.WiFiShoot
I just finished refactor most of the code and should be smooth stable now.
So I'm creating this thread to invite anyone that have a FORCE CLOSE to get a Logcat and post it here for me
Please also state if it was the Sender or Receiver, the phone manufacturer/model and which ROM you're running.
Please do not post if you try to connect but the other device fail to reply, or if you device reboots when you try to switch the WiFi Direct on.
Those problems are 100% unrelated to the App itself and it's direct related to the hardware and OS on it.
Developers info:
The WiFi Direct API is 100% with callbacks. So the app just requests a connection and wait for a callback. And sometimes the callback is "failed to connect".... why this happens? is up to the OS.. the OS is responsible to all the transactions and there's no API available for any app to interfere with the process.
Hi, Nice app! It didn't force close on me at all and the UI design has a good look and feel. I just tried it with my Nexus 7 and Galaxy Nexus (both stock 4.1.1) and it worked. However, when launching the app to receive you might want to add a help menu or something to tell you what to do on the other device otherwise people might think to share something you need to launch the app on both devices and then share from there (this is what I did at first because I didn't watch your video!)
Is there any way you can launch the app automatically on the receiving device when the other device tries to send something? Also tapping "Shoot" to receive something is slightly odd. "Receive" or "Receive Shoot" might be better.
footboydog said:
However, when launching the app to receive you might want to add a help menu or something to tell you what to do on the other device otherwise people might think to share something you need to launch the app on both devices and then share from there (this is what I did at first because I didn't watch your video!)
Is there any way you can launch the app automatically on the receiving device when the other device tries to send something? Also tapping "Shoot" to receive something is slightly odd. "Receive" or "Receive Shoot" might be better.
Click to expand...
Click to collapse
Yeah, the help will definitely be necessary but at the moment I'm focusing on nailing the actual software functionality. Non nexus devices not always works so nicely.
When I started developing I though about the same (auto launching) but it can't be done, unfortunately, I wanted something liked the show on last year Google io for he ask. But no, I couldn't do it without taking over ALL WiFi direct transactions on the device, which I reckon it would be bad a behavior. Maybe in the future I'll thin about it as an option for the paid version.
About the shoot.... hmmmm..... it kinda feels better to have the confirmation on the receiver, but for sure feels like the text could be different, but then the "cool factor" of it is to have that single big button with a very simple and almost graphical SHOOT, that won't even be translated to other languages.
Something to think about it.
Sent from my Nexus 7 using xda app-developers app
nice app
waiting it support any file type
thanks
@Dev
Great work, any plans to expand the functionality and maybe expand to share a wireless shared connection from your laptop using direct wifi?
Sent from my htc_jewel using Tapatalk 2
Nice initiative, I am on evo 4g lte. I tried it with my laptop sony viao, installed to latest atheros utility which haves wifi direct interface.
wifi shoot found it, invited it, get connected.
I just tried to send a songs or 3gp file thru root explorer. without enabling wifi direct from setting.
In send option it shows wifi shoot. I clicked on wifi shoot.
wifi shoot connect to my laptop wifi direct. then nothing no transfer.
Great work. Very high potential. once again great initiative. Thanks.
I'm sorry but you misunderstood the function of the app.
Is a direct transfer from android device to Android device, and both devices must have the app installed. It has never been meant to be used with a laptop.
Sent from my Galaxy Nexus using xda app-developers app
Works great! I sent a small video from my S3 to my N7 successfully. Thanks a bunch, will try a big file later.
Sent from my Nexus 7 using xda premium
Budius said:
I'm sorry but you misunderstood the function of the app.
Is a direct transfer from android device to Android device, and both devices must have the app installed. It has never been meant to be used with a laptop.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
ohh got it. both device same apps. Thanks. will test it. Sorry
My Nexus 7 and S3 don't play wel together.
What does work is using the S3 as a hotspot and then run Samba on the Galaxy S3 (Root required)
Samba takes a while to activate.. but after it does you can browse your phone using the Nexus 7 and copy stuff... no limitations on specific file extansions either.
It work great... for a picture. But I want to transfert any file I want and Wifi Shoot! doesn't appear in "Send"/"Share" menu in ES file explorer or X-Port... What can I do ?
NFC pairing would be a great addition to this app! Maybe include it in a pro version of the app and charge a small fee? I'd definitely pay for it!
taylortr said:
I sent a small video from my S3 to my N7 successfully.
Click to expand...
Click to collapse
jwedda said:
My Nexus 7 and S3 don't play wel together.
Click to expand...
Click to collapse
It's not the first time I hear ppl saying that S3 and N7 doesn't play nice together, but on the other side, there're reports that they do work nice.
Can you both tell me which versions of the S3 you have? Some US variant or the international?
thanks.
Work great beetwin mu gnex and n7
Nice work bedalus, now we only need The ability to share every file, not only media from gallery
dropped by a jellybeans cup...
Just downloaded to both my N7 and my GNex.
I really need something like this for files. As of right now, I'm using WiFi Explorer. It works but this would be faster.
The version from the Google play store (v0.3.5) worked fine both ways with my Galaxy Nexus with JB and my bro's Galaxy Nexus with JB. We both had to looking at the program during pairing to get the notifications though.
I was able to transfer a 323 mb .mkv video file in 2:30 mins. Pretty good considering transferring the file originally to my phone took about 15 mins over wifi via a PC router.
By the way, is there any reason in particular you made it so you can only transfer pics and video files? The program would be much more useful if you could transfer any file type.
Can i use it between galaxy S and SIII?
Please, add all kind of file type. Not only image and videos, also others type (.pdf, .zip, .dat…).
Wifi shoot installed on i9100 and i9000, both devices on Rom ICS AOKP milestone 6. The process work fine only if I follow exactly the same steps on the demo video :
Receiver:
1- Open wifi shoot and wait
Sender:
2- Open the apps where the file to send is
3- Share via wifi shoot
4- wifi shoot apparears and select client to invite
Receiver:
5- Accept the invite
6- Click on big button shoot
Sending + receiving…
So, if we follow the guide of use, wifi shoot work fine. But please, add support for all kind of file type. Not only image and videos, also others type (.zip, .pdf…).
Please, continue to develop this great app, I hope one day you will be able to win money with it.
Wifi shoot are not still unique for wifi direct. There is also this apps, but not working at all for my devices.
philippe734 said:
The process work fine only if I follow exactly the same steps on the demo video
Click to expand...
Click to collapse
Hi,
thanks for the reply and tests. Could you further explain, how else were you expecting it to work? DId you try some other way?
I'm currently working on a better protocol to make the transfers more reliable, after that is fine tuned I'll enable every file type, multiple files and photos that are synchronised from picasa.
wifi shoot! is a great idea ... but would be better to have some kind of server on the phone that allow to share any file to another phone or tablet. Something like an ftp server or upnp/dlna server. This way we wont have to send the files frome the phone, we will just need to request it from the other device.
I don't know how wifi direct works ... but if it works using TCP/IP the only thing we need is to know de wifi direct IP address of the phone to connect to any available ftp/smb/upnp server phone from the other phone/tablet connected via wifi direct ...
the problem is: the available servers will be bound to the external IP only or will accept requests from the wifi direct interface? maybe this willraise the need of a special server and client prepared to work via wifi direct ..
PS: sorry about my poor english

WP8: 2 steps foward, half a step backward

My Titan (WP7) was stolen, so I updated to WP8 earlier than I was planning to.
Aside from about a third of my apps not being available for WP8 yet, I'm enjoying what the new system has to offer.
However, WP8 lost some functionality which is really annoying the hell out of me.
Gifs. In WP7, you couldn't save them, but you could "share" them and email them to yourself. When I try to do this in WP8, it takes one frame from the gif and shares a single frame jpg file. What the ****. Now there is no way to save gif files at all, which is problematic when sites like 4chan don't host them for long.
Unable to uninstall the Help and Tips app. ........ Just... why?
"Remove location data on uploaded images" is no longer an option. As a privacy nut, I loved this. Well, great, now I have to turn off location in pictures all together.
There are a few other things that are missing I'm not remembering, and granted these are all small problems, but now that they've been arbitrarily removed, they're never going to be re-implemented. I'll submit a "feature request" and it'll sit at the bottom, never to be seen...
I got the 820 over the 920 because a non-removable battery is a deal breaker for me. Funny thing is, when the titan first came out everyone was complaining about how hard it is to press the buttons... Well now I can't pick up the damn lumia without accidentally hitting one of the buttons.
I am not sure what your talking about. I recommend that you go to wpcentral forums because they can answer your question. Everyone has left xda in terms of windows phone, all the action here is android.
lovenokia said:
I am not sure what your talking about. I recommend that you go to wpcentral forums because they can answer your question. Everyone has left xda in terms of windows phone, all the action here is android.
Click to expand...
Click to collapse
Yeah, I've noticed that the portal features nothing about anything related to Microsoft, even when every other site was having a field day with all the WP8 related announcements...
Sent from my Windows 8 device using Board Express Pro
Side note: you could alternatively turn off the photo uploading, and leave the geotagging enabled. Then, sync your images to your PC and upload the images to wherever after running them through a de-geotagging program.
Not suggesting this is a *good* option; I hate feature regressions at least as much as anybody. Just a possible way for you to get around the problem.

Photos on Samsung Smart TV | thumbnails?

Hello xda enthusiasts!
Today I tried to cast/share my photos taken with LG G6 directly from my phone to the Samsung Smart TV (UE48H6770). I used the cast/share option (button) that is built-in the default LG G6 gallery application.
The picture was displayed on my TV, however instead of proper BIG (full resolution) picture, it looked like the thumbnail. I double check the picture details (3120x4160) on the phone and that shown on the TV (360x480)...
Has anyone encountered the same issue? If yes, were you able to fix it?
P.S. I found another person with the same problem who posted it on AndroidCentral
Thanks!
ha,ha, I noticed that myself. I was puzzled why they all appears to be small image and not full size. never really solved it, but would be interesting to know what the solution is.
vitoski said:
Hello xda enthusiasts!
Today I tried to cast/share my photos taken with LG G6 directly from my phone to the Samsung Smart TV (UE48H6770). I used the cast/share option (button) that is built-in the default LG G6 gallery application.
The picture was displayed on my TV, however instead of proper BIG (full resolution) picture, it looked like the thumbnail. I double check the picture details (3120x4160) on the phone and that shown on the TV (360x480)...
Has anyone encountered the same issue? If yes, were you able to fix it?
P.S. I found another person with the same problem who posted it on AndroidCentral
Thanks!
Click to expand...
Click to collapse
I know it's old thread & also i don't know whether you find the solution.
You should use 'Screen Sharing" option.
You can find it under toggle menu.
@sagor1,That's exactly what I have ended up doing, however this is far from perfect. Sharing screen didn't show pictures in full when mode (at least on my TV).
I thought sharing directly from gallery app (I assume it uses DLNA) would be a better option, but it turned out to be useless - maybe due to DLNA implemention of LG...
vitoski said:
@sagor1,That's exactly what I have ended up doing, however this is far from perfect. Sharing screen didn't show pictures in full when mode (at least on my TV).
I thought sharing directly from gallery app (I assume it uses DLNA) would be a better option, but it turned out to be useless - maybe due to DLNA implemention of LG...
Click to expand...
Click to collapse
I use this app:
https://play.google.com/store/apps/details?id=com.samsung.smartviewad&hl=de
Works for me on Samsung TV
martmarq said:
I use this app:
https://play.google.com/store/apps/details?id=com.samsung.smartviewad&hl=de
Works for me on Samsung TV
Click to expand...
Click to collapse
Thanks. I thought I would not need to use separate app, just to share photos on the TV. However looks like due to lack of standard for DLNA each vendor has different implementation.
I'm wondering if this problem doesn't exist on LG smart TVs

How do I shoot in RAW using the default camera (Pixelmaster 3.0)?

I just spent a frustrating hour in chat with tech support over at Asus, and they tell me that they do not support the camera and can not help with it. Really? It's YOUR phone, YOU put the camera in there, who else would support it? Also they recommended I go to Verizon. I bet anyone here $100.00 that if I walked into my local Verizon they likely would not even know of such a thing as a ZenFone AR, and they definitely would not know anything about the camera!
Anyhow, sorry about the rant. I couldn't even create an account at the ZenTalk forums because the Register button doesn't work So I am here, hoping for, but not really expecting, some help.
OK, so as far as I know the camera supports RAW. I have Open Camera with the Camera 2.0 enabled, I have Camera FV-5 and I have the default, apparently Pixelmaster 3.0 camera. I can't find a RAW option anywhere. Does the full version of the Moment app have it - is it worth buying it?
Is there an update that you can install for the phone that would address this? I have the phone updated in About Phone to its latest version, so I am speaking of manual installs here. No root - nothing requiring root access please. That just gives me more problems to address.
If there is no update, is there an app, which would work without root, that would change the otherwise, apparently hidden, option? Or is there a way to access it with that? I saw a video at YouTube that apparently does this, but it looks confusing.
Just want to enable RAW shooting on my camera phone. That's the long and the short of it.
I appreciate your help!
Hi, do you have the normal version or the Verizon one? If you have the normal one you should be able to root it and add Camera2Api support. If you have Verizon version you could try this method, may work or not: https://www.xda-developers.com/asus-zenfone-max-pro-m1-google-camera/
This is the boot.prop file for Verizon version if you need it: https://drive.google.com/file/d/1w56fj5JUwXVi_Gi6UnbEnrAFfzEMywH8/view?usp=sharing

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