So just got my 6p yesterday but it seems as though ambient display although turned on is not working ND when I answer a phone call my screen stays black during the call and won't wake up
UPDATE: so apparently it's because the tempered glass screen protector is covering the proximity sensor. I still have to actually test that theory out once I get a new protector but from doing some digging that most def it. Just a heads up I used the one by super shieldz so don't buy that one until they make a cut out for the sensor
Thank you! I never would've thought about it... I was having the same issue and I bought the same supershieldz protector. Just ripped it off, worked like a charm.
IMO it's a minor inconvenience, all you have to do is press the power button and I think I'd rather have it covered than have an odd-shaped cutout. What else is the proximity sensor used for?
Have you enabled your notification light and the ambient display?
Read that enabling both seems to glitch the ambient display.
Nexus 6P screen stays blank/dark because of proximity sensor blockage
The issue is the blocking of the proximity sensor. I purchased 3 Supershieldz Tempered Glass Screen Protector for Huawei (Google) Nexus 6P from Amazon for 3 Nexus 6P's. All 3 phones have issues of screen going dark and staying blank. Nothing wakes them up... i.e. pressing power button, volume up button, finger print on back. The problem is exasperated during phone calls. You simply cannot get the screen to turn back on once in a call! To see reviews and comments go to Amazon and search for "Supershieldz for Nexus 6P."
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hi
As soon as i make a phone call my screen goes off, now on my iphone it used to do this only when the light sensor was covered. to bringthe screen back on I have to press one of the black buttons in the bottom of the phone, is this a fault?
I had this problem after fitting a screen protector. removing it solved the issue for me.
The genuine HTC Screen protectors have 2 holes in for the sensors. I can confirm this does not affect the screen when making a call.
Are you using a screen protector which doesn't have a hole for the proximity sensor etc?
It may be it can't function right as it maybe seeing the protector as something close to the sensor, hence why the screen goes off.
I have a Vidocq screen protection and the phone wake up again when I finish the call...
i tried to search the forum with no results btw
have two cases while receiving/calling with hd2
1. via bluetooth headset - even when the phone is in the pocket some apps starts randomly, even call is disconnected - isn't proximity should cause phone scrren to be blank all time?
2. via the phone - sometimes while talking screen is still dark and pressing eg. home key puts display on. sometimes moving phone away from ear turns screen on.
do you have some or its something with my phone?
I have the same problem, the proximity sensor does not work, I think it works only outside when you have strong light, try it and let me know.
make a call the screen will go off now move it from your face loking up at the sun outside you will see that the screen will turn on.
it works only when I makes a call. when I am getting a call it atays on.
kochav
kochavy said:
I have the same problem, the proximity sensor does not work, I think it works only outside when you have strong light, try it and let me know.
make a call the screen will go off now move it from your face loking up at the sun outside you will see that the screen will turn on.
it works only when I makes a call. when I am getting a call it atays on.
kochav
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Click to collapse
Well you would be wrong then.
It's a proximity sensor, not a light sensor. I just made a call in my darkened room and the proximity sensor functioned flawlessly.
thake the screen protector out or cut it and the proximity sensor will work perfect.
kochavy
kochavy said:
thake the screen protector out or cut it and the proximity sensor will work perfect.
kochavy
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Click to collapse
Wow who would've thought that covering up a sensor designed to sense when objects are close to it would impede its functionality.
Your revelation hepled me fix the microphone on my phone. It wasn't working, and then I realized I had my hand over it!
Yes I have had issues even with the original HTC screen protector which has two small holes directly over the sensors. I finally had to remove it.
Cutting the protector I have not been very successful so far. This creates sharp edges and the protector tends to peel off from that point. For the time being I am relying on the fact that the screen on the HD2 is scratch resistant enough that with normal care it would not get scratched. With over 2 months of use without a protector my screen is still scratchless.
IF it is anything to do with the screen protector, then there are plenty out there that don't have this effect.
I've got a protector on my HD2 and have had it there since just after I got it, so just over 2 months now. The screen protector has worked perfectly, even, kochavy, in the dark, because it detects proximity not light.
I suggest removing any screen protectors and seeing if you still have the problem. If you do, send the phone back as faulty. If you don't, get a better screen protector.
johncmolyneux said:
IF it is anything to do with the screen protector, then there are plenty out there that don't have this effect.
I've got a protector on my HD2 and have had it there since just after I got it, so just over 2 months now. The screen protector has worked perfectly, even, kochavy, in the dark, because it detects proximity not light.
I suggest removing any screen protectors and seeing if you still have the problem. If you do, send the phone back as faulty. If you don't, get a better screen protector.
Click to expand...
Click to collapse
do you have the original HTC screen protector with the two holes? there are some protector that does not cover the top of the phone and leave the two sensors out from protection.
kochavy said:
do you have the original HTC screen protector with the two holes? there are some protector that does not cover the top of the phone and leave the two sensors out from protection.
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Click to collapse
No I don't. The one that came with it never please me much, so I bought some better ones.
The protectors I have don't have any holes for the sensors at the top, but like I said, it just works perfectly. There's a lot more to this issue that just the screen protector, as some people have reported that it works perfectly when they ring certain number, but not when they ring others. From what I've read on other threads, this is commonplace for people who are having this problem, so it's obviously not an issue with their screen protectors. It sounds like a software issue to me, but since it can't be identified as such, they should just return their phones as faulty and hope the replacement doesn't have the same issue.
It would be interesting to know if the people with the described issue have upgraded the ROM to 1.66, as this seems to have fixed a whole slew of issues.
Sensor works by reflecting infrared light. There is small IR lamp with IR detector nearby. You can check that by looking at the sensor through some digital camera or camcorder, whose are usually sensitive to this light. Don't forget the phone must be in call, otherwise the sensor is turned off.
I think the sensor itself is OK. But there seems to be some relationship with guess what .. G-sensor ! Once I found the screen just won't go off during call, and it was when I was lying during the call, and I was holding the phone upside down portrait style.
But as I turned the phone to normal position (normal portrait) and back, it started to work with no problem.
I only had problem with proximity sensor once since then .. but rotating the phone up and down helped again.
I think this needs more investigation .. if you encounter the problem try this.
Ahoy!
So ever since I put on my skinomi screen cover, my phone's proximity sensor has been acting funny. It refuses to function properly, often at night while talking on the phone in the car, I must turn the overhead lights on and point my screen at them to get the screen to come back.
Now, if I'm correct, the proximity sensor is not a light sensor but a distance sensor so how would this even make sense? Is anyone else having this problem?
I've looked at the cover thats over the part of the sensor and there are no scratches, etc. that would cause this malfunction. Any ideas?
-pixlgeek
I had the same problem with PhantomSkinz on my phone. As soon as I pulled the screen protector off, it worked perfectly again. Anyway, there is a light sensor AND a proximity (distance) sensor. I believe the both sensors are responsible for turning off the screen when you put it up to your face. For whatever reason, when I had the PS on... the screen would dim fine, but when I pulled it away from my face while in a dark/dimly lit room, the screen wouldn't brighten back up.
yes, the above is true. i just bought a screen protector off a seller. if you look on the seller's page, it says that the slit is cut to make the sensor working again. how dumb of google? my iphone proximity works just fine with a screen protector on.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=150410911015&ssPageName=STRK:MEWNX:IT
http://cgi.ebay.com/Clear-Screen-Pr...wItemQQptZPDA_Accessories?hash=item230528e305
It's neither Google nor HTC's fault. They design the phone to work properly without a screen protector... so you're the one modding it. It's strictly due to the material of the screen protector. Some of the thicker rubberized protectors, like Clear Protector, PhantomSkinz, and invisibleSHIELD, refract the light differently and it dissipates before hitting the light and proximity sensors.
Seidio, Martin Fields, and dcmugen88 (ebay seller) products are the only ones that I can pretty much guarantee will not cause issues. For the other products, it's hit or miss and depends on your phone. For some it works fine, for others it doesn't.
Question for you people who know about this, could there be something to do with my complete phone scratch protector to cause a small section of the top of my screen to not be responsive to touch? I took off the screen part of it and it made no difference. It's a Zagg scratch protector by the way. Any help with my issue would be GREATLY apreciated but so far it's looking like I will have to send it in for repair
I recently bought a 6P (yey!), so far I've enjoyed it a lot! Came from a N4 that also served quite good.
Anyways, I bought a screen protector without the cutout for the proximity sensor. So as you would guess the screen goes black after I answer a call and it is really annoying.
Is there a way to disable the "darken the screen when a call is active" or another solution without replacing the screen protector?
So far I only enabled the Hang Up power button press feature, and I don't like this solution.
Thanks in advance
The only workaround (on stock) is to enable power button to end calls in accessibility options. My toast skin and TGSP was doing this to me until I got fed up and made the cutout wider - haven't had the issue since. If you download a proximity sensor tool or test suite from Play store you'll see that the phone can't detect distances - which is why it assumes it's pressed to your face.
Any thoughts on how to troubleshoot this? I have a Moto X Pure 2015, no hacks/mods/etc, just straight up as it came, but the display does not shut off during a phone call. It is as if the proximity sensor is not working, but I downloaded a test app from the Play Store and it shows that the brightness AND proximity sensor are working fine. I saw some mention of an option in the phone app to enable/disable the proximity sensor but it is not there on this phone.
One additional thought... I saw some things related to bluetooth, and I do have a Zenwatch2... I shut it off, and the screen goes off now.
How messed up is THAT? Any way to fix it?
On mine it was my screen protector combined with my case. The case caused the screen protector to lift slightly at the edge and screen stayed on so I took case off... Bad call, dropped phone, cracked screen. I replaced screen and now use my case without the screen protector.