Moto Care never sent clear instructions on what to send back only said send the device back to us. So does that mean i can keep the extra turbo charger? I would like to keep it to use in my car.
I'm sure they mean send back whatever you received.
mabru2001 said:
Moto Care never sent clear instructions on what to send back only said send the device back to us. So does that mean i can keep the extra turbo charger? I would like to keep it to use in my car.
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I've RMA'd a Nexus 6 and all they wanted back was the device itself. Did they not send you a kit to send it back in? Then again I didn't the advanced return so they sent me another device and an envelope to send the defective device back in. I kept the box and turbo charger.
If you are returning device for full refund, send back everything.
If you are RMA'ing for repair, send just the phone.
If you are RMA'ing for another design, wait until you receive the new one then depending if they send you brand new one, it's expected that you send back everything. If they just send you the device then just return the device.
It is dishonest to keep charger for extra. But whatever floats your conscience. It's up to you. But they can certainly deduct from your refund if you keep stuff just for extra.
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Related
I have to return my S III as it is completely dead.
I cant decide which would be quicker..
1. Use the parcel post shipping label they emailed me and send the broken one back then wait for them to send me a new one.
or
2. Wait maybe a couple days and take it to a store when they get stock and exchange it in person.
I appreciate the opinions.
send it in.. stores will only get limited quantity.
Have some green artifacts on my screen so I called up google about a replacement. Can't "RMA' it due to it being outside of the 15 day period.
Got the email and labels and crap but not sure what next.
Do I need to pack it up and drop at ups to myself to send it off? Wait for them to send me box to ship? UPS pick it up from my house?
Furthermore, it says refund but I want a replacement. The C.S. guy said it would be replaced but the email says nothing of a replacement, only refund.
guise, help. :cyclops::crying:
I'm a bit confused. If you can't RMA it how are you returning it ? Usually when they are replacing it, they would send you like 2 emails. One is for the link to ups that generate the shipping labels, the other should be a link where you have to reorder for free. I don't know exactly how yours work without RMA, but for me who have RMA all I do is wait for the new box to arrive then repackaged the old box with the newly printed labels and drop it off at a ups dropoff location.
Well I'll be damned, my issue was green screen artifacts. At first I thought it was a ROM issue because they appeared after freshly flashing one.
However, upon restoring to previous backup they were still there which put me on high alert. Lastly I tried flashing a few other fresh ROMs only to still find the artifacts.
Convinced I had a defective model, I called up google play to return the device. After getting off the phone with them, I proceeded to flashing the stock image and locking bootloader.
...and I'll be damned when the setup screen poped up, the artifacts were indeed GONE!
Refund is even worse I have been waiting since 25/07/12 for my refund and still waiting.
jutley said:
Refund is even worse I have been waiting since 25/07/12 for my refund and still waiting.
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File a bank dispute. Companies kill me taking no time to take out money and v WEEKS to give it back. **** that
Sent from my Nexus 7 using Tapatalk 2
bipoler said:
File a bank dispute. Companies kill me taking no time to take out money and v WEEKS to give it back. **** that
Sent from my Nexus 7 using Tapatalk 2
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I did that already I am sending emails and proof to my bank and they will get my money back it's a discrace that I have to even do this google should be ashamed of them selves.
I have a nexus 4 and I have a bad buzzing in the ear piece. Who do I contact about an exchange and do they send me a new phone and I then ship my defective one back? I don't want to be without a phone.
Contact customer service number can be found on the play website under nexus 4. once you get the new phone u ship the old one back but it seems like even the replacement devices are out of stock and now on backorder so it'll probably take a couple weeks to ship
Sent from my Nexus 4 using xda app-developers app
otariq said:
Contact customer service number can be found on the play website under nexus 4. once you get the new phone u ship the old one back but it seems like even the replacement devices are out of stock and now on backorder so it'll probably take a couple weeks to ship
Sent from my Nexus 4 using xda app-developers app
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I don't mind a wait as long as I get a replacement. Are they sending new devices for warranty replacements and not refurbs I hope?
mobileboost said:
I don't mind a wait as long as I get a replacement. Are they sending new devices for warranty replacements and not refurbs I hope?
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In the UK at least, they will put a on-hold charge for a replacement device on your Wallet, ship you a new device, along with a return envelope, and you have 21 days to get it back to them, the held wallet charge will then be removed.
I too have a small problem with my Nexus 4 (a dark area on the display), it's only noticeable on light backgrounds. It's no biggie, but I do want it replaced, so I have a replacement on it's way.
They clearly have a RMA stock allocation reserved for this sorta thing, as it says ships in less than a week.
Here is much of the text that I got from Google, which explains the process for UK swap outs...
It was a very painless and very efficient process. I was on the phone for less than 5 minutes sorting it out, it was a freephone number, and the email came throu in 10 minutes with the details on how to order my replacement and what to do with sending the faulty one back.
I'm not annoyed that my device has a small fault (these things happen), what IS important to me, is how well the company deals with sorting it out, and so far Google have been excellent.
A replacement device will be provided and your original device will be inspected if you elect to send it in for warranty replacement.
*Important*
RETURN YOUR ORIGINAL DEVICE
You’ll need to return your original device to our service center. Additional charges for the full price of the device will be incurred if our service center doesn’t receive your original device within 21 days of this email.
UNDERSTAND YOUR WARRANTY COVERAGE
Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 10 packaging or visit www.lg.com for details on the LG limited warranty.
If you elect to send in your device and receive a replacement after reviewing the warranty, the first step is to return your device using the attached RMA.
Please package the item carefully. The original packing materials may be used. If you are returning fewer items than in the original shipment, please add effective packing materials to ensure the box and the enclosed device(s) are adequately protected from movement inside the shipping box.
For detailed instructions on preparing an item for return, please visit our Help Center at http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2462890
To initiate the return of your original device you'll need to do the following:
1. Print the attached Return Authorization form
2. Insert the Return Authorization form into the outer shipping box.
3. You'll receive a return shipping label with your replacement device. Use this label with the shipping container used for returning your original device.
4. Schedule a pickup with our shipping provider, or take your package to any authorized shipping outlet near you.
To receive your replacement device free of charge, click the link below from your computer (not your mobile device) to access a personal cart that has been prepared with your replacement device already included. Please note that you must be signed in with the same account used to make your original purchase in order to access the below cart:
REMOVED....
An authorization for the full price of the replacement device will be placed on your credit card. This means that a portion of your card’s credit limit is held for several days, but no charge is made if your original device is delivered within 21 days and the damage to your device is verified to be covered under warranty.
Thanks,
XXXXXXXXXX
The Google Play Support Team
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Bonus points for spotting the error in the Google email
I have asked for a replacement as well. My power button was very moody, and sometimes even though I clicked it, the screen would not turn on/off. Had to press it slightly hard for it to work. I don't mind waiting for a couple of weeks for a replacement. The only thing I *am* worried about is what if my current phone develops a few scratches in the meanwhile? I don't think Google would still honour the replacement? :-/
veryjiggy said:
I have asked for a replacement as well. My power button was very moody, and sometimes even though I clicked it, the screen would not turn on/off. Had to press it slightly hard for it to work. I don't mind waiting for a couple of weeks for a replacement. The only thing I *am* worried about is what if my current phone develops a few scratches in the meanwhile? I don't think Google would still honour the replacement? :-/
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If you have reported it, it's no longer YOUR fault that they don't have stock.
CrazyPeter said:
If you have reported it, it's no longer YOUR fault that they don't have stock.
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I agree.
And the error is 'Nexus 10' in the email.
Just noticed it in my email as well.
UPS - Probably a really stupid question, but how to you ship/post your faulty phone via UPS? Is it online, or at your local post office or..?
Returning your faulty phone - should you send back your charger, Usb cable, etc back too?
I'm living in the UK if that makes any difference.
Thank you very much for your time & help !
Sent from my Nexus 4 using xda app-developers app
First you call the google play store if you bought it from them, they "diagnose" the problem and transfer you to the RMA department which sends you a special link to the play store where you "order" a new phone. Once the new phone arrives you take the new phone out of the box and use it to ship the old phone back using a shipping label given to you by google. If/when google receives the old phone back they credit you back the money for the replacement phone you bought it the damage is actually covered by the warranty. At least that's my experience in canada/US. In the end you don't play shipping of anything.
I had a faulty charger and google shipped me a new phone
Yes, you're supposed to send all the accessories back, you'll see it in the e-mail you'll receive with the label.
I ordered 11/17 received a few days before Christmas, haven't even used a full two weeks.
I'm having some defective device concerns and called over the weekend, only to be told they do a service request, where I send in my device, they fix it or if not then they replace it.
It's been my experience in the past when a device is defective your are issued a new device, upon receipt you send back the detective unit.
A supervisor wasn't available per the rep since it was a Saturday. I'm hoping when I call back later today it's 2016 for them and they can send me a new device and I send them back this one. It hasn't even been 14 days, I shouldn't have to go through warranty crap per the return policy!
Any experience with Huawei directly?
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"defective device concerns" being what?
has something actually happened or not?
The only time I had someone send a device to replace another and then I send the device back was with a carrier.
All the other big names, Apple, Microsoft, etc make sure to CHARGE YOU FIRST if they send you a device. It's obvious why. Reduces the risk of being ripped off because some people will get the replacement and not send the other device back. It sucks I know. Fronting the money for another 128GB iPhone 6 is not something I enjoyed doing.
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Yea I guess that's a benefit of a carrier -_-. That's stupid I haven't had many returns/exchanges. So I figured I'd be sent the replacement and send back the defective unit. Talk about a way to inconvenience the consumer.
Sigh... All I can do is return device or send it in and let their service techs test it
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