Audio files jumping to wrong locations regardless of player used - X Play Q&A, Help & Troubleshooting

Got a Moto X Play a few days ago to replace my broken Nexus 5, and there's been a problem that's constantly messing with my podcast listening habits.
Regardless of what audio player is used (Google Music, BeyondPod, Podcast Addict...), there are problems with seeking to a position in audio files. For example: Jumping back 20 seconds to listen to a part I missed might result in jumping forward a few minutes instead. This happens maybe one in four times on average. All of the players' seek bars and timers show the position as being where the jump was intended, but the actual audio being played is from some other position. After 5-20 seconds the audio suddenly jumps to the correct position that the seek bar has been showing all along. Same thing happens when using the seek bar to jump around, so it seems to be about seeking in general.
Could it be a broken audio chip on my unit or is the implementation just messed up on this model? I don't know if there is a common factor like the files being MP3 VBR and the MediaPlayer implementation having problems with seeking audio streams that use variable bitrates. I listen to a lot of podcasts and audiobooks and the problem seems to occur with all of them, but they all might use encoding. I've tried to do a factory reset and disabling Audio Effects under Sound & notification, different players, etc. I'd guess the players all use the system provided MediaPlayer class under the hood instead of implementing their own, so changing the player app makes no difference.
Any ideas, or could someone do some testing on their unit? When testing, it might not happen instantly, or it might happen every other seek...

Related

Music playing problem, all Players

Hello,
I have read some posts about that, but I cannot find them right now...
I have problems sometime when playing music (with headset). As long as the screen is on, no problem. When the phone is in sleep mode (screen off), I have some short break... Or the player just stop. It seems the issues is just like if I remove the headset cable.
I have tried Soft and Hard Reset, I have tried two different Headset, I have tried with TouchFlo player Tab, Windows Media Player and Core Player... Some time it works for one hour with no problem, sometime it just play ugly one song and just stop.
Did any one has the same issue? Find a way to suppress this? Maybe just a registry tweak to disable the "Pause on cable off" ?
I have same issue and make ticket to HTC - but they answer is to perform Soft Reset. They can't reproduce this problem.
I'm having the same problem; short random breaks in the music. Did eith er of you install SRSwow by any chance? I may try uninstalling that and see if the issue continues.
Having exactly the same problem, short breaks in the music, and if i lock the screen, the music stops at the end of the song and doesnt go onto the next track
ClownShoes said:
I'm having the same problem; short random breaks in the music. Did eith er of you install SRSwow by any chance? I may try uninstalling that and see if the issue continues.
Click to expand...
Click to collapse
I don't installed SRSwow. My last try was a Hard-Reset, and just after first start, I played music... And get the problem. My next try will be to use the #### headset I got with my Leo. But I have to go back home for this.
I had the problem using the Leo headset
All of you have a lock screen with "password"? (I have one due to my exchange policies). I tested a trick yesterday: I manually lock the phone before putting it into sleepmode... and no problem (two times).
My problem hasn't re-occurred since i did a soft reset
Maybe the short breaks have something to do with the update function of the music player? Once in a while, don't know when, but definitely when you use the music player the first couple of times, the player does some heavy working in the background. (indicated by the little merry-go-round in the left upper corner).
Anyway the player isn't any good when you have 100+ albums. Browsing through that many albums is a disaster (no scroll bar, no search function). Also the artist are grouped by "performing artist" and not by "album artist", a tear-breaker when you have many compilation albums. Also, and every player for the WM platform (in contrast to the ipod players) have this weird functionality, albums are sorted by album tiltle and not by artist. Who in heavens name knows all his/her album titles by heart? When a album pops in mind you want to play, you think in terms of .... (that wonderfull) album by Fleetwood Mac for example and /not/ in terms of that album, called "Rumours", by ...... (that crazy rockgroup... what's its name).
But that's "appelflap" talking.
I believe this is a very old problem witch occurs on allot of HTC phones.
I've had this problem on one of my 3 previous HTC phones, cant remember witch one, because I bought a decent mp3 player a long time ago
It's a damn shame really that HTC can't fix this thing.
I have this problem too, but also with the audio cable running to my car stereo. As long as the screen is on, there is no problem. If I turn it off, the music starts breaking up once in a while.
use Nitrogen people! been using that on my HD2 and have had zero music playing pauses / breaks / etc, even with screen off, regardless of whether headset is on or not.
Have a similar problem with another winmo phone. The problem was with listening music on microsdhc (i.e. larger than 2gb microsd card) card.
It seems the device just shut down card reader on standby (Screen Off), so when your buffer is empty (end of the song, as a rule) there is no music to play and it just stops.
And no, I dunno the reason for such behavior. And there was no problem with 2gb or less microsd cards.
P.S. I'll test my leo with 16gb card tonight (just bout it), to see, if there a similar problem.
I have the problem problem with my 8Gb card. I could try with the 2Gb too. This should be the reason for the "stop playing at the end of the track".
But for the playing "short break", I have another thinking: Nitrogen don't have the problem. The most important differences between Nitrogen and WMP/TF3D player is the rule that make the music to pause when removing the headset. And this really "sounds" like a problem of headset, as if the phone "loose" the headset connection. Try to remove and quickly re-plug your phone; you'll se the same issue.
Back to my first question: is there a way to disable the pause on unplug head-set? Maybe in the registry?
I still don't have HD2, but I have these problems on X1.
Nitrogen did not help, in fact it can't play some MP3 at all. It either skips it or crashes completely. But otherwise it is the best player I know.
What does work however, is to use Core player and set 'higher priority during music playback'. Also I tried to change priority to higher using task manager for Nitrogen and it seemed to help, but I did not test it that much to be sure.
I sent this to nitrogen bug tracker (suggestion that it should allow higher priority) but after month there is no reaction.
I fixed my issues by just cleaning up my music and making sure I didn't have more than 30 songs per folder(had ~1000 in one and it made the music player lag like crazy).
i've the problem, but only when receiving or doing a call. after that the lags start ... this is annoying -.-
Having issues as well with HTC music player, it stutters, there are sound artifacts where the song skips, and sometimes a song will stop playing after 2 seconds.
This is so annoying im prepared to send it back. I reformated my 8gb class 6 card, but it´s still the same.
Using another player is fine, no issues. This is classical HTC issues, they need to get the crap together and fix issues like this before the release. Had the same issues with my diamond until they fixed it.
hi everybody! I had the same problem but not in the sleep mode. My htc music will have little break when my Opera loading something.
It is had any way to fix it? thank you
In the settings for the display light there is also an option for "turn off my device if inactive in:" - I disabled that option and my music player (Pocket Player) is now running without problems.

Problems with Music Playback on the HD2

Hello!
I have searched now for several hours in different forums and many threads, but I did not find my specific problems or any solutions to them. Therefore I want to start a new thread.
One thing in advance: I have my HD2 now for about 3 weeks and generally I am very happy with it. Unfortunately, I am experiencing some really bothering problems with music playback, and as this is the second most important feature to me (after telephony), I really hope, that there is some solution out there.
1. According to some Internet pages the integrated music player of the HD2 should be capable of gapless playback of MP3 files since a software update. Well, I have installed the latest 1.66.xx ROM for my device, and unfortunately gapless playback does not work at all. When I am listening to a concert and one track ends and another starts, I always hear a small interruption in the applause. When I play back the exact same tracks on my PC with Winamp everything works fine and both tracks play back to back without any interruption at all. As far as I know Winamp prebuffers approx. 2 seconds and in my opinion for gapless playback the integrated music player of the HD2 should too, but obviously does not.
2. Especially when I am listening to tracks with a quite low volume (e.g. instrumental Soundtrack), I always hear a short "crackling" sound at the transition from one track to the next (or at the beginning of the new track). One forum entry claimed, that this "crackling" sound is caused by the fact, that the HD2 disables the headphones output after approx. 2 seconds of silence and just reactivates it again when there is sound again. The reactivation of the headphones output seems to result in the "crackling" sound.
3. I thought that I can get rid of both problems just by using another player software as alternative, I even bought one of these. I tested "Microfi Nitrogen", "MortPlayer", "Slide 2 Play" and "PocketMusic".
Using the "Cross Fade" mode of "PocketMusic" in fact solved the first two problems effectively, so I got gapless playback without a "crackling" sound between two tracks.
Unfortunately, with all of these alternate players I experienced one even more bothering problem: Every now and then (approx. 1 to 2 times per minute of playback) a short "clicking" sound is audible during playback, which reminds of an scratched vinyl disc. If I rewind the track, the "clicking" sound does not occur at the same position, but at another at a later time. These "clicking" sounds do not occur at all with the integrated music player of the HD2, but with ALL of the mentioned alternate music players I tested. Of course, the "clicking" sounds are audible better, when you are listening to instrumental or classic music with a relatively low volume than with loud Rock or Heavy Metal music tracks.
To avoid the obvious suggestions:
- The problems were already present with the 1.48.xx ROM and are still present with the 1.66.xx ROM.
- I tested several different headphones (cheap and expensive ones) including the original HTC ones which shipped with the HD2.
- I can rule out the MP3s as cause of the problems: There are absolutely no problems with them when they are played back on the PC with Winamp, a Sony-Ericsson phone, an iPod or when played back with the mentioned alternate players on Pocket LOOX N110, N120 (Prototype), 420, N500 and N520.
- It does not matter whether the MP3s are located on the internal memory of the HD2 or the SD card.
- I already tried to disable all data connections on the HD2 and closed all other programs using the Task Manager to avoid any interferences.
- I even performed a Hard Reset without installing additional software or tweaks (except for one of the alternate players).
- I tested "PocketMusic" with all possible settings regarding Cache, Buffer Priority etc..
- It does not matter, whether any Equalizer (if available) are enabled or not.
- I also tested my brother's HD2, and both devices - my own HD2 and my brother's HD2 - show the same problems.
My questions now are:
a) Can anybody verify the "clicking" sounds when using an alternate music player software? If not, which music player software do you use at which settings?
b) Is it possible somehow to disable the interruptions between two tracks with the integrated music player of the HD2 and thus enable true gapless MP3 playback, for example by an undocumented registry setting regarding (pre-)buffer size or Caching?
c) Is it possible to disable the deactivation of the Headphones output after some seconds of silence (which is said to cause the "crackling" sound), so that the Headphones output is always enabled when there is playback using the integrated music player of the HD2, for example by a Registry setting?
Generally, I would love to continue using the integrated music player of the HD2 (which I am doing now anyway, and it looks really nice, by the way), but the missing gapless playback and the "crackling" sound during the transition of tracks is really bothering me very much.
Many thanks in advance for your help!
DotWin
I dont get the crackling sounds you speak of but it is a little off putting when I'm listening to a non stop mix CD thats broken up into tracks, when a track abruptly ends it's followed by a half second silence only to head right back into the music.
Is there some registry tweak that we can use to either eliminate this gap or even shorten it?
I use Coreplayer, and it seems they screwed up the standby keepalive at least on the HD2. With BT headphones, if I start music and then turn the screen off with the power button, I'll start getting random skips. With wired headphones ith completely stops playing music. So I've bound long press windows key to "turn screen off" in AEBPlus, and I now have no more problem with that (when I remember to press that one instead of the power button, that is...). Works perfectly, never heard a skip anymore (I have a set of Sennheiser PX200II, way good enough to make anything noticeable )
Your problems with 3rd-party players could be linked, no idea...
Not sure about the crackling, as I listen to music for at least 2 hours a day on the way to work and I use a pair of Sennheiser HD-25 headphones (http://www.sennheiser.co.uk/uk/home...onal_headphones-headsets_dj-headphones_502188) and I don't hear any crackling between tracks or in periods of silence. Only hear vinyl crackle where the source for the MP3 is vinyl.
The lack of gapless playback, as jmwarren85 mentioned is really annoying as I listen to a lot of mix albums... one solution I use is to take all the MP3's from that disc and splice them into a single track and then listen to that on the HD2.
Also finally I can't say I have heard any clicking noises on my HD2 but I know what sort of clicking you are referring to and that may be due to the encoder used and/or its settings when the MP3's were encoded. Some of the codecs that players use for decoding MP3's aren't the best (ie not well optimised, which can especially be a problem on a mobile device) and you occasionally get audio artifacts.
I use LAME with VBR-0 with quality 0 (highest) and the minimum bit rate of 128 and maximum bit rate of 320 using 44.1kHz instead of 48kHz for compatibility and I don't seem to get any problems.
Hope this helps...
Hi!
Thank you for your messages!
After extensive testing, I have finally bought "Pocket Player" which has solved all of my problems.
But I still think, that the integrated player (which at least looks great) has some bugs in the audio department that should be fixed.
DotWin
DotWin said:
Hi!
Thank you for your messages!
After extensive testing, I have finally bought "Pocket Player" which has solved all of my problems.
But I still think, that the integrated player (which at least looks great) has some bugs in the audio department that should be fixed.
DotWin
Click to expand...
Click to collapse
Hello there.
The crackling you've described may be in relation to network use, for example every time my phone uses the 'net connection (HSDPA) to get weather, location or email, the audio stops for a brief second and continues; this is almost like the crackle you describe.
This in turn disables the graphic equalizer, so I am regularly re-enabling this between songs or in the middle of songs.
Test the theory by putting your phone in airplane mode or disabling all data reliant services to see if this is the issue. Even if it is I can't offer a fix, but at least you know what the issue is at least with the built in HD2 audio app.
I have the exact same issues as the OP. I contacted HTC about the gapless playback and they said they're testing...
I hear a soft/small pop between tracks too when I'm using headphones.
I also sometimes experience another issue where sometimes instead of going to the next song after finishing the current one, it just stops. Time remaining shows 0 secs, it's 'playing' (pause button is shown) but it doesn't move on.
I know it's a little late to reply to this post, but it was just to say that you can remove the gaps between the tracks using Ogg Vorbis encoding instead of MP3 encoding. Winamp for Android can read ogg tracks
About sound quality, there is always a quiet background interferences noise that bothers me. It is particularly annoying when listening quiet music (OST, classical...)

Headset blocker issue. the problem has come back...

Ok, I know there's a few posts around here about the crazy headset events being miscommunicated from headphones without controls.
(Just incase anyones unaware, some people are reporting that a regular pair of headphones with no mic or playback controls interferes with the music player and starts randomly skipping etc (extremely frustrating). This hasn't been fixed by HTC yet, but the app 'Headset Blocker' did the trick for me perfectly...)
...However it's back! But this time when playing video. It doesn't skip it just pauses and unpauses randomly.
So I'm on the train watching some tv shows through the stock video player and it pauses and unpauses all the time. When it pauses I just unpause it and maybe watch about 10-20 secs of video. but sometimes it unpauses by itself just before I try, so I end up pausing it again! This little game of silly buggers can get really annoying.
It's like the video player can see my thumb coming towards the screen to unpause it and then it unpauses just in time for me to pause it again......
AAAAArrrrrrrgggggggghhhhhh the infuriating, frustratingly crazy madness....count to 10 ......and ....relax
Anyone (preferably HTC) with a solution will go straight to the top of my Christmas card list.
I have the same problem, when I connect the DHD to my auto radio!!! Anyone know if it is possible to disable the headset controls?
Thanks....
Your problem can be easily fixed with the app 'Headset Blocker' (as mentioned in my first post).
My problem is different from yours.
Thanks. Yes, it works.......should just read your post more carefull. Have you found a solution to the video playback?

[Q] Nexus Q sound issues?

During this week that I've been using the Q at my home I've found that it sometimes does not hold a consistent volume when it's being used, mostly when using youtube and playing music
At first it would be playing alright, but then it would suddenly lower the volume gradually until its muted (while the song/video is still playing), and changing the volume a bit would cause it to go all the way back or even higher than what it was..
Anyone else that already has a Q with the same problem?
sound is a huge part of any cell phone!!!
I've been using mine quite a bit since getting the application working last week and haven't noticed any of these problems. I do have a problem with the Google Play Music application not properly playing the tracks I want though. For instance I chose Artists - The Beatles - All Songs, chose a song to play and put it on shuffle but it's shuffling all tracks, not just The Beatles as I selected. This may be because I'm using two different devices (Xoom and Bionic) to control it at times but I'm not sure about that. I will have to reboot it and only use one device and see if I get the same results.

Random Actions in Default Music App?

I haven't been using the default music app because randomly it does an action after a while of playback, pretty much every few minutes; back, forward, pause, whatever, it random action just randomly happens. I've wondered if I somehow accidentally used some sort of gesture or touched the screen, but it happens when the screen is off as well and there doesn't seem to be any gesture that would affect the music app anyway. Does anyone have any idea what can be causing this?
I've been using PowerAmp which doesn't seem to support the A7's DAC. I have it set to 24 bit sound in the last Alpha of PowerAmp (which was many months ago, I've given up on any update for PowerAmp ever arriving) but after side by side sample comparisons they do sound different. The problem is I'm not sure if there's a slight volume difference between programs causing that, or if it's some setting, or if it really is due to the output being done on different DACs resulting in the differences. Pocket Now's video stating it only outputs 16 bit downsampled audio has also stuck in my mind, but despite contacting them twice on different social media, they never responded. That's infuriating, making a bold statement like that, then never providing an explanation and leaving it ambiguous, never stating if the downsampling was at software level, firmware level, or anything.
So I basically have no idea what the hell is going on with the audio on this thing in any way, from software to hardware. That's incredibly frustrating considering the DAC is a major reason why I bought this phone instead of something else.
Edit: I forgot to ask, what software should I use to confirm what sort of bit rate depth the Axon 7 is outputting? I have a Sound Blaster ZxR for recording, so I can plug the A7 right into that.
I can't tell you how to test the depth of the audio coming from the cell. If you can't tell the difference is there any real point? It it just a matter of wanting the product you thought you were paying for?
For the other issue, a really simple thing you've probably done already is checking that ZTE's voice software isn't enabled for media control. An old S4 of mine would go "back" any time a sound remotely like a short "a" played.
PiArc said:
I can't tell you how to test the depth of the audio coming from the cell. If you can't tell the difference is there any real point? It it just a matter of wanting the product you thought you were paying for?
For the other issue, a really simple thing you've probably done already is checking that ZTE's voice software isn't enabled for media control. An old S4 of mine would go "back" any time a sound remotely like a short "a" played.
Click to expand...
Click to collapse
I can tell a difference, on the default music player it sounds better, for example instruments sound more crisp and separated from the rest of the audio. The issue is that I can't tell if that perception of more crisp/separated sound is due to a slight difference of volume between programs which is difficult to perceive. Just to add to the confusion, different songs seem to have different volume levels on each player, which aren't consistent. For example song A may be louder on PowerAmp, but song B is louder on the stock player. In those cases where the songs are clearly different volumes (maybe 10% of the time) it makes it extremely difficult to tell which one sounds better to me. This is with all equalizer/Dolby settings disabled.
Humans easily mistake higher volume for "better" quality in various ways. That's really the reason for the "volume wars" or whatever it's called; music was often mastered with levels just blasting instead of balancing the audio properly.
What I was asking is what free program can I use to record audio from my phone to check if it's outputting 24 bit audio? But on that same note, yes, I suppose that would also let me directly measure volume as well.
As for the voice recognition, I'll try disabling that and see if it helps, but isn't that supposed to only work when holding down the back key anyway? Also, often when it did a random command like next or previous song, I was silent.
Ah, I see. Sorry to not be helpful whatsoever.
Hmm y somehow ZTE has volume differences. I also noticed it if i enable/disable Dolby Atmos.
But i also think that ZTE set up some DSP stuff on AK4490/61. I would be happy if there was an app which could change DSP etc settings of this DACs :/
I also noticed the fluctuating volume, for me it's via bluetooth.
It would progressively become quiet and when the next song starts it would scare the crap out of me (much louder), then repeat.
Rarely, it would continue to play randomly after I disconnect from bluetooth (not immediately after).
So it would be nice if someone found a good music player that takes advantage of the DACs and not exhibit random behavior -- alternatively if this was fixed that would also be good.
EDIT: For me, it happens in a certain volume range in the upper end. Anything lower or higher this does not happen.

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