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I'm a smartphone noob [though slightly above-average with technology in general] - the Nexus 4 is my first smartphone, and I've been lurking here for a week looking for all possible solutions for my problem and none have worked, so please bear with the longish post:
Nexus 4 16GB, bought from the US Play store - using it since Monday, Dec 10. I'm using it with a Straight Talk AT&T SIM, and I have *no cellular data* whatsoever. I have been using the phone for a week now, and I haven't been able to use the internet except on wifi. No 3G/EDGE/HSPA+ logos next to the signal bars - in fact the signal bars always grey when wifi is off. I have only seen the signal bars turn blue when the wifi is on, never on a cellular network.
APN settings have been verified, and tens (yes, TENS) of Straight Talk reps have said my account seems to be provisioned correctly and good to go. I have tried all the alternative APN settings suggested for Straight Talk on various forums, including the two-APN configuration for MMS and data, deleting the data proxy from the APN settings, reverting to the default APN settings on the SIM and even using the Straight Talk T-Mobile APN [though I know for sure mine is an AT&T SIM because T-Mo doesn't cover my workplace, where I have good signal strength].
My old device was an AT&T locked dumbphone, so I couldn't change the APN settings on it to use the data on StraightTalk, but when I put my Straight Talk SIM in, it shows the 3G logo next to the signal bars suggesting that my StraightTalk account is probably provisioned correctly for data.
Hard reset, repeated reboots and repeated toggling of data and airplane modes have all been tried, and nothing has changed the situation. I have perfect voice and text messaging connectivity and zero data.
As a smartphone noob - is there a separate radio in the phone for data connections, and is it possible that this radio alone is a lemon on my phone? I *do not* have access to another micro-SIM, unfortunately - CDMA is popular in my town and the only two of my friends who have phones with removable SIMs probably won't appreciate having their regular SIMs cut down to micro for me to test. Without being able to test it, I don't know if I should just RMA it either.
***UPDATE*** : FIXED
I got a T-Mobile SIM to test the phone, and data worked perfectly well on that, so I concluded it probably wasn't the phone. T-Mobile wasn't an option for me though, because they have crappy reception in most of my town.
Happened to travel to Boston, tried my StraightTalk SIM in a friend's phone there - data worked fine then. So now I didn't know if it was the phone or the SIM.
After three weeks of grief and fighting, I got StraightTalk to send me a replacement SIM, which fixed the issue immediately - I had full HSPA data connectivity within five minutes of dialing their number to have my SIM activated.
Turn on Mobile data?
Have you enabled the 3G/mobile data switch built into android? Settings > Wireless & data > More > Mobile Networks > data Enabled Tick that if its unchecked, Im still waiting for mine but my HTC explorer running a vanila flavour of ICS has a similar settings menu, its somewhere along those lines bud, post back with results. As i said might be in a different location due to the differing OS versions
Good luck mate, Blewk
EDIT: Nevermind ive just opened my eyes and noticed you've tried it xD
so try calling this number *#*#4636#*#* and going through each of those settings (apart from LTE of course) see if any of them give you a Data connection. constantly checking the data switch on the phone at all times though making sure its enabled If this offers no luck im out of ideas for you mate
Blewk
Blewk said:
Have you enabled the 3G/mobile data switch built into android? Settings > Wireless & data > More > Mobile Networks > data Enabled Tick that if its unchecked, Im still waiting for mine but my HTC explorer running a vanila flavour of ICS has a similar settings menu, its somewhere along those lines bud, post back with results. As i said might be in a different location due to the differing OS versions
Good luck mate, Blewk
Click to expand...
Click to collapse
Thank you, but I have done that too. That isn't restoring connectivity.
irsquared said:
APN settings have been verified, and tens (yes, TENS) of Straight Talk reps have said my account seems to be provisioned correctly and good to go. I have tried all the alternative APN settings suggested for Straight Talk on various forums, including the two-APN configuration for MMS and data, deleting the data proxy from the APN settings, reverting to the default APN settings on the SIM and even using the Straight Talk T-Mobile APN [though I know for sure mine is an AT&T SIM because T-Mo doesn't cover my workplace, where I have good signal strength].
.
Click to expand...
Click to collapse
So what are your APN setting? Can't really trust CSRs since they aren't using a Nexus 4 to test themselves.
Hung0702 said:
So what are your APN setting? Can't really trust CSRs since they aren't using a Nexus 4 to test themselves.
Click to expand...
Click to collapse
I've attached screenshots with the current settings, which are the ones the CSRs recommended.
I have also tried
deleting the proxy+port
changing both proxies to addressort format
changing the APN type to "default,supl,mms".
editing the SIM's default APN values to these, instead of creating a new APN.
and various combinations of these. None of these have helped. (I reboot and wait 30-45 minutes after every change in these settings).
EDIT: addressort is address(colon)port. Forgot to disable smilies.
Try changing your MMS Proxy to 66.209.11.33 see if that helps. Its the only difference I can see.
Sent from my Nexus 4
riko540 said:
Try changing your MMS Proxy to 66.209.11.33 see if that helps. Its the only difference I can see.
Sent from my Nexus 4
Click to expand...
Click to collapse
Thank you, I've tried that too. Since my other phone (without the correct APN) still shows the 3G logo next to the signal bars and the Nexus 4 doesn't show any data speed indications, is it safe to assume the issue is with the device and not the network?
Blewk said:
so try calling this number *#*#4636#*#* and going through each of those settings (apart from LTE of course) see if any of them give you a Data connection. constantly checking the data switch on the phone at all times though making sure its enabled If this offers no luck im out of ideas for you mate
Blewk
Click to expand...
Click to collapse
Thanks. I was trying just that (saw the *#*#4636#*#* code on another forum), and none of the options work. I'm wondering if that means my radio is dead. I don't want that to be the case, but I can't think of another explanation
You appear to not have an APN type set up.
Sent from my Nexus 4 using Tapatalk 2
Edit: use these settings. Except in the first APN remove the first proxy line.
http://wirevalley.com/ultimate-apn-settings-for-straight-talk-with-android/
Edit 2: yes you do have apn type... My bad. Haha
irsquared said:
Thanks. I was trying just that (saw the *#*#4636#*#* code on another forum), and none of the options work. I'm wondering if that means my radio is dead. I don't want that to be the case, but I can't think of another explanation
Click to expand...
Click to collapse
I think I have the same problem as the OP. In my case, the HSPA radio connects about 50% of the time after a reboot. In my case, I'm convinced that the loss of signal is attributed to failure to communicate with the SIM card.
For the OP: Are your signal bars grey? or is it just an outline of a triangle on its side? If it's just an outline, the phone sees the SIM card, but cant retrieve the necessary data. To confirm, install a SIM info app from the Play store and see if the app see all details of the sim card.
I have already replaced the sim card, assuming I had a defective SIM, but the new card has not resolved the issue.
At this point, I think I need to RMA my phone.
Dr Zoidberg said:
For the OP: Are your signal bars grey? or is it just an outline of a triangle on its side? If it's just an outline, the phone sees the SIM card, but cant retrieve the necessary data. To confirm, install a SIM info app from the Play store and see if the app see all details of the sim card.
I have already replaced the sim card, assuming I had a defective SIM, but the new card has not resolved the issue.
At this point, I think I need to RMA my phone.
Click to expand...
Click to collapse
It looks like the SIM details are being seen - I have voice and texting capabilities, and my signal bars are present but grey. Sorry to hear about your phone - my data connection is out 100% of the time though.
I've ordered a T-Mobile SIM to check this out - this way I should be able to figure out whether it's the network or the SIM.
Update: I've tried a T-Mo SIM and it works perfectly. So it's not the device.
However T-Mo isn't actually a viable option for me because they have very limited coverage where I live. Straight Talk keep telling me their provisioning is okay - any way to check on this? What other issues could I possible have that might be causing this?
irsquared said:
Update: I've tried a T-Mo SIM and it works perfectly. So it's not the device.
However T-Mo isn't actually a viable option for me because they have very limited coverage where I live. Straight Talk keep telling me their provisioning is okay - any way to check on this? What other issues could I possible have that might be causing this?
Click to expand...
Click to collapse
Are you sure you have AT&T 3G coverage near you? I looked on AT&T's map for my work place and it shows 3G coverage but the entire county only gets 2G EDGE. And EDGE is horribly slow, I can't download anything. Went to Wal-Mart there and went to the wireless store and they confirmed that there is no 3G coverage in the area except for Verizon (which I had before this phone). I have an app called Network Signal Info, it will tell you what type of data network you are connecting too even when on wifi. It tells me EDGE2 at work HSPA at home.
https://play.google.com/store/apps/details?id=de.android.telnet&hl=en Network Signal Info
Edit: just wanted to add that I read somewhere in a thread here that the colors blue and gray only signify if you are connected to google services or not. Blue you're connected, gray you're not.
kzoodroid said:
Are you sure you have AT&T 3G coverage near you?
Click to expand...
Click to collapse
Dead sure - as I said in my original post, I put my SIM back in my old (locked) dumbphone and it shows the 3G logo - though I can't use data on that phone because I'm locked out of the APN settings. And colleagues at work with have HSPA+ on AT&T. I can't try their SIMs though, because they don't use micro-SIM.
As for signal bar colours - even if there is no Google connectivity, it should at least show me a 3G or H/H+ next to the signal bars, which doesn't happen - and I cannot access anything on the internet anyway. I tried actually accessing the internet via the browser and various apps, I'm not deciding my connectivity based on the bar colours.
ALSO: When I use *#*#4636#*#* to turn the radio off and then on again, "GPRS service" goes to "connecting" but eventually stops at "disconnected". And the "network type" in that menu says "HSPA", so it looks like the network is kicking me off though I can't for the life of me say why that's happening.
Dr Zoidberg said:
I think I have the same problem as the OP. In my case, the HSPA radio connects about 50% of the time after a reboot. In my case, I'm convinced that the loss of signal is attributed to failure to communicate with the SIM card.
For the OP: Are your signal bars grey? or is it just an outline of a triangle on its side? If it's just an outline, the phone sees the SIM card, but cant retrieve the necessary data. To confirm, install a SIM info app from the Play store and see if the app see all details of the sim card.
I have already replaced the sim card, assuming I had a defective SIM, but the new card has not resolved the issue.
At this point, I think I need to RMA my phone.
Click to expand...
Click to collapse
I'm constantly get this issue where the signal bar becomes just an outline every minute or so and I lose connection. When this is happening sms becomes erratic (I receive texts multiple times sometimes 20-30 minutes after it was first sent, texts are received in the wrong order, cannot send texts until i restart phone).
Possibly hardware issue?
I had the same problem... could connect to the wireless network only if wireless data was disabled or WIFI was on.
Ordered a replacement which came today, and all is good Seems to be a hardware issue.
irsquared said:
I'm a smartphone noob [though slightly above-average with technology in general] - the Nexus 4 is my first smartphone, and I've been lurking here for a week looking for all possible solutions for my problem and none have worked, so please bear with the longish post:
Nexus 4 16GB, bought from the US Play store - using it since Monday, Dec 10. I'm using it with a Straight Talk AT&T SIM, and I have *no cellular data* whatsoever. I have been using the phone for a week now, and I haven't been able to use the internet except on wifi. No 3G/EDGE/HSPA+ logos next to the signal bars - in fact the signal bars always grey when wifi is off. I have only seen the signal bars turn blue when the wifi is on, never on a cellular network.
APN settings have been verified, and tens (yes, TENS) of Straight Talk reps have said my account seems to be provisioned correctly and good to go. I have tried all the alternative APN settings suggested for Straight Talk on various forums, including the two-APN configuration for MMS and data, deleting the data proxy from the APN settings, reverting to the default APN settings on the SIM and even using the Straight Talk T-Mobile APN [though I know for sure mine is an AT&T SIM because T-Mo doesn't cover my workplace, where I have good signal strength].
My old device was an AT&T locked dumbphone, so I couldn't change the APN settings on it to use the data on StraightTalk, but when I put my Straight Talk SIM in, it shows the 3G logo next to the signal bars suggesting that my StraightTalk account is probably provisioned correctly for data.
Hard reset, repeated reboots and repeated toggling of data and airplane modes have all been tried, and nothing has changed the situation. I have perfect voice and text messaging connectivity and zero data.
As a smartphone noob - is there a separate radio in the phone for data connections, and is it possible that this radio alone is a lemon on my phone? I *do not* have access to another micro-SIM, unfortunately - CDMA is popular in my town and the only two of my friends who have phones with removable SIMs probably won't appreciate having their regular SIMs cut down to micro for me to test. Without being able to test it, I don't know if I should just RMA it either.
Click to expand...
Click to collapse
I to am having the same problem connecting to data networks. I have had the nexus 4 for about 2 weeks and its been an amazing phone until this morning when I had no data connection in town and around town. My iPhone 4 has 3G connection in the same area, with the same sim card. Ive already looked around the net and found the post to reset the radio but nothing happened. After not having radio or data for about 2 hours my phone finally fixed its self. I have no clue why I lost data connection or how it fixed its self. I will stay posted to see what happens but maybe there is some bad hardware in the device that is just now starting to surface.???
Hi I appear to have the same problem. My phone is able to make calls/text and etc with data off but when data is turned back on it screws around, doesnt connect to the internet, grey outline on service and etc. I'm thinking this is an hardware issue but how would I go and exchange this. One more thing, I bought this brand new from someone, does that matter?
Lowkey1 said:
Hi I appear to have the same problem. My phone is able to make calls/text and etc with data off but when data is turned back on it screws around, doesnt connect to the internet, grey outline on service and etc. I'm thinking this is an hardware issue but how would I go and exchange this. One more thing, I bought this brand new from someone, does that matter?
Click to expand...
Click to collapse
If you want to RMA your phone, you can transfer the ownership by calling Google Play support. You will need the device IMEI and the email address of the original purchaser. Just tell them the phone was gifted to you. After the ownership is transferred, you can begin the RMA process.
Sent from my Nexus 4 using xda premium
I've been banging my head against the wall all day with this one and am pretty close to throwing my 6P out the window of the place I'm staying right now
My 6P is normally on the Verizon network, but I'm traveling to Italy for a bit so I grabbed a local carrier's SIM (TIM, doubt it matters), and my 6P refuses to connect to their mobile network - as in, no signal ever, emergency calls only. I put the same SIM in my friend's iPhone here and it works fine. I also put it in an LG G4 here and it was at least able to pick up a signal.
Here's what I've tried so far, unsuccessfully of course:
* "Reset network settings"
* Selected TIM in the network provider screen. I get the extremely unhelpful "No Service: Selected Network (I TIM) is unavailable" and "try again later"
* Selected Automatic in the network provider screen.
* Switched between 2G/3G/4G for the above two steps.
* Changing network bands in *#*#4636#*#*
* After doing more research on the bands problem, resetting them via the advice I found here and more importantly, here - I changed it back to Automatic band selection. Tried Euro too for fun, and it didn't work either.
* Factory reset on the latest 6.0.1 build
* Flashed N preview, did a factory reset
I know for a fact that the 6P supports the correct bands via this Wikipedia page. I took a quick look at the logcat and didn't see anything interesting, if anyone thinks it would be useful I can post it here.
What gives? Is my device hosed? Anyone have other ideas on what to try? Thanks!
kd- said:
I've been banging my head against the wall all day with this one and am pretty close to throwing my 6P out the window of the place I'm staying right now
My 6P is normally on the Verizon network, but I'm traveling to Italy for a bit so I grabbed a local carrier's SIM (TIM, doubt it matters), and my 6P refuses to connect to their mobile network - as in, no signal ever, emergency calls only. I put the same SIM in my friend's iPhone here and it works fine. I also put it in an LG G4 here and it was at least able to pick up a signal.
Here's what I've tried so far, unsuccessfully of course:
* "Reset network settings"
* Selected TIM in the network provider screen. I get the extremely unhelpful "No Service: Selected Network (I TIM) is unavailable" and "try again later"
* Selected Automatic in the network provider screen.
* Switched between 2G/3G/4G for the above two steps.
* Changing network bands in *#*#4636#*#*
* After doing more research on the bands problem, resetting them via the advice I found here and more importantly, here - I changed it back to Automatic band selection. Tried Euro too for fun, and it didn't work either.
* Factory reset on the latest 6.0.1 build
* Flashed N preview, did a factory reset
I know for a fact that the 6P supports the correct bands via this Wikipedia page. I took a quick look at the logcat and didn't see anything interesting, if anyone thinks it would be useful I can post it here.
What gives? Is my device hosed? Anyone have other ideas on what to try? Thanks!
Click to expand...
Click to collapse
I’m not sure about Italy but our n6p will work with non-US Sim. I just got back from China and Hong Kong and was using my USA Project Fi and two local carriers (3 and China Mobile) without any problems. Your issues may be carrier base. I did have some drop calls with the carrier 3 in Hong Kong and the set up with 3 was not as easy as China Mobile. I had the carrier 3 Sim installed at the carrier 3 store. But China Mobile installed just fine all by itself automatically as soon as I installed the Sim. You may want to have the local carrier TIM, take a look, I bet its something in the settings with the local carrier TIM.
Good Luck.
boxcar8028 said:
I’m not sure about Italy but our n6p will work with non-US Sim. I just got back from China and Hong Kong and was using my USA Project Fi and two local carriers (3 and China Mobile) without any problems. Your issues may be carrier base. I did have some drop calls with the carrier 3 in Hong Kong and the set up with 3 was not as easy as China Mobile. I had the carrier 3 Sim installed at the carrier 3 store. But China Mobile installed just fine all by itself automatically as soon as I installed the Sim. You may want to have the local carrier TIM, take a look, I bet its something in the settings with the local carrier TIM.
Good Luck.
Click to expand...
Click to collapse
Yeah, I thought in general that it should work. Unfortunately I don't think I'm going to be able to go into a TIM shop since we're not near one and I doubt I could communicate the issue effectively given my broken Italian... thanks though!
Well, to anyone unlucky enough to have this same problem... I've made some progress! Of the two TIM SIMs we have, one seems to be enabled for 4G access while the other will only connect to 3G - not sure if this is by design or not. I put the 4G-enabled SIM in my N6P, wiped, and rebooted to Chroma and everything worked before even selecting "Automatic".
I tried putting the 3G-only SIM back in - back to no signal. I wonder if the band selection thing isn't working properly? My impression is that it's a 3G only setting and doesn't affect LTE connections, but I could be wrong. I am fairly sure the N6P supports the 2G/3G bands TIM uses around here...
If anyone has a clue on how to make a guide like this: http://forum.xda-developers.com/one-e8/help/signal-selecting-usa-band-4636-menu-t3091439 for the N6P that'd be awesome... not sure I will have time to experiment myself while in the area where it will matter.
Verified that data is still working after restoring my backup too. Calling / SMS seems completely busted though - calls get stuck at "dialing" and SMS messages just seem to disappear.
Any more advice would be appreciated
Sent from my Nexus 6P using XDA-Developers mobile app
I've been a T-Mobile customer with my OnePlus 1, got the OnePlus 5 today and went by the local T-Mobile store and got a new SIM card. A couple hours later I got around to actually setting up my phone. I realized I wasn't getting app verification codes, so I called T-Mobile to make sure the SIM card activated properly. She had me confirm the SIM card was inserted properly, then she had me turn the phone off and she "sent it a signal." That got text and data working, but still no go on the phone. She transferred me to the next tier up tech support. On the phone with them, we turned off WiFi, WiFi calling preferred, VoLTE, and automatic selection for Network operators. The phone did it's search and we selected T-Mobile 4G for the Network operator. The phone says it registered on the network, but T-Mobile says it didn't. We tried the second SIM slot but no change. We did a couple reboots and still a no go. I was then told that since it's not a T-Mobile branded phone, they can't guarantee that it will work. They recommend I put the SIM in a T-Mobile phone to confirm that the SIM works - I'll do that when I get home and try it in my wife's phone.
When I turn on VoLTE, I get text and can make calls, otherwise if I make a call, it just calls T-Mobile.
Under Settings > About phone > Status > SIM status, Cellular network state shows disconnected.
I also see under Settings > SIM & network > SIM 1 > SIM name it shows the name as T-Mobile but Carrier says Unknown
Fresh out of the box, running 4.5.3. Has anyone else had any problems getting their OnePlus 5 to register on T-Mobile? I searched the T-Mobile support site but didn't find anything helpful.
I'll try the SIM card in the wife's T-Mobile S7 when I get home, but if anyone has any pointers, I'd appreciate the help.
OnePlus 5 on T-Mobile here and no issues at all.
Sent from my ONEPLUS A5000 using Tapatalk
jasonrhodes32 said:
OnePlus 5 on T-Mobile here and no issues at all.
Click to expand...
Click to collapse
Same here. I also have 0 issues
Are you using the latest 4.5.4 update for OP5? They had fixes for VoLTE not connecting. Even though I think that was Europe only thing, the download made its way to my phone automatically. If you're not on 4.5.4, go upgrade (it's a simple thing to do)
What are your APNs set to?
Goto...
Settings
Sim and network
Sim x (1 or 2, wherever the sim is installed)
Access point names
Without doing anything besides entering my sim card into the phone and starting it, I have 4 options
If you have anything outside of your current provider, add them. The easiest way to do this is to open up another TMobile phone you have, goto to the same location on that phone and copy settings manually to your OP5.
I did this for my wife's S7 coming from Verizon. Although she doesn't get WiFi calling without flashing firmware (which I'll be doing when she's ready) you shouldn't have that issue.
Bad SIM card
Turns out the SIM card was bad. Went to the T-Mobile store, let the guy double check everything, then he grabbed a new SIM card, popped it in and two minutes later everything was working. I asked him how often he sees bad SIM cards, he said one or two a year.
So I just received my new essential phone after having a Nexus 6p for 2 years. After setting up the phone with the sim card for T-Mobile in, I get a no service icon in the status bar. I've tried changing the preferred network type, but I don't quite know what I can do. When I try to search for a network, it says "error while searching for network". I'm unsure where to go from here. I know the sim card works because it worked on my Nexus and still does.
Try setting preferred network to global. If that doesn't work check the APN settings.
Maybe the sim isn't sitting correctly in the phone
Yeah, it's one thing to get bad service, another to get no service.
I assume your 6P gets decent service, right? If it was only on 1 bar, then perhaps the Essential can't pick up a signal (it does have issues in weak signal areas).
As mentioned, make sure the SIM is seated correctly and the contact is clean.
If it still says No Service, do a hard reset with the SIM in it, so on first boot, it'll download the standard APN settings.
If that still doesn't work, you can manually set the APN settings yourself.
Finally, the next test would be to try a different SIM (preferably from a different network) and see if that works. It is possible T-Mobile is not letting your device register on your network, in which case you can call them and give them the device IMEI. Otherwise, your unit is defective.
Okay, so I am on Verizon and I purchased the OnePlus 6T straight from OnePlus website. I have the 8gb ram and 256gb storage model. I have unlocked the bootloader but haven't installed a custom recovery or rooted yet. Just wanted to unlocked bootloader since it requires a wipe of device storage in case for the future.
Anyways, the phone works amassing, battery life is great, I had a pixel XL before this, screen is fantastic and is plenty fast but I have ran into an issue. The phone was activated on Verizon using Sim 1. Signal is not an issue, always have LTE from Verizon and way better signal than pixel XL ever had.
My issue is I live in a border town with Mexico and I just noticed that when I am close to the border, like within a mile the phone switches to Movistar cell provider. Movistar is a Mexican cell phone provider. Is not that I lost signal because my pixel XL had signal all over there before and the OnePlus 6T is stronger, is just that apparently the Movistar provider has a stronger signal on that area and the phone is choosing to pick up the stronger signal, even if it means going off and switching to roaming.
It doesn't cost me any $$ and speed is wicked fast while roaming but Verizon will only allow 0.5gb of roaming per day which limits the usability of the phone. Anyways, thanks for reading my long post, just wanted to give some context to the question and hopefully find an answer. Like i said, I did search and didn't find anything. If I have to root to install an add-on or an app that lets me pick my signal please advise. Also I know that I still have a strong Verizon signal because I used ltediscovery app to check and it shows the signal strength of whatever many signal phone is picking up.
Thanks in advance for reading and for answers.
One option might be Network Signal Guru in the Play Store (requires root). It's the only app I've found that allows the user to lock the phone to a specific band - which might help with your situation.
phil737 said:
One option might be Network Signal Guru in the Play Store (requires root). It's the only app I've found that allows the user to lock the phone to a specific band - which might help with your situation.
Click to expand...
Click to collapse
Outstanding sir. Thanks for the information. I guess time to root then for me. Been waiting for a stable recovery for OnePlus 6T but I supposed no harm so far using current version of twrp, as far as I have read.
have you tried going to settings, internet, sim, sim1, network provider, disabling the automatic option and selecting your preferred provider manually? this way you will stick to that selection
OnkeIM said:
have you tried going to settings, internet, sim, sim1, network provider, disabling the automatic option and selecting your preferred provider manually? this way you will stick to that selection
Click to expand...
Click to collapse
Either I do not have that option or I couldn't follow the steps.
When I go to settings, wifi & internet, Sim, sim1 then I see what is on the attached screenshot.
it seems you are missing some options
it should look like this: network operator
try to search for operator or network on the main options screen at the search bar on top.
if still no luck than maybe there is something wrong with your sim card or apn settings. you should try to contact OnePlus support than.
OnkeIM said:
it seems you are missing some options
it should look like this: network operator
try to search for operator or network on the main options screen at the search bar on top.
if still no luck than maybe there is something wrong with your sim card or apn settings. you should try to contact OnePlus support than.
Click to expand...
Click to collapse
Mine does have network operator anywhere.
I look through all the settings and nowhere to be found. I am on Verizon network and only sim1 has a card in it.
Sim2 is empty.
I can get to the special settings through *#*#4636#*#* and even there changing different LTE settings keeps reconnecting to roaming network since the tower is like a stone through away.
Any other options would be greatly appreciated. Also the app that was suggested in 2nd post, rooted phone to try it and that option if it works is behind pay part and that app fee is $50/m. A bit steep for me so looking for options still.
Thanks in advance
Couldn't you just disable roaming?
AsuraDas said:
Couldn't you just disable roaming?
Click to expand...
Click to collapse
I could but I only have an option for disabling data roaming, not roaming all together. I tried it in the past and all it did was kept me connected to the roaming network and turned off the data off of the roaming network connection. Meaning I had zero data connectivity.
I wonder if putting a Sim in sim2 slot would open up more settings ?
If anyone is using 6T on Verizon could you please go to wifi & network, sim1 and see if you get any more options than what I posted on previous ss about 3 post ago.
Thanks in advance
rfvreynoso said:
Mine does have network operator anywhere.
I look through all the settings and nowhere to be found. I am on Verizon network and only sim1 has a card in it.
Sim2 is empty.
I can get to the special settings through *#*#4636#*#* and even there changing different LTE settings keeps reconnecting to roaming network since the tower is like a stone through away.
Any other options would be greatly appreciated. Also the app that was suggested in 2nd post, rooted phone to try it and that option if it works is behind pay part and that app fee is $50/m. A bit steep for me so looking for options still.
Thanks in advance
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do you have a carrier locked device? that might prevent you from doing changes to your sim.
OnkeIM said:
do you have a carrier locked device? that might prevent you from doing changes to your sim.
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I don't believe this is carrier locked since I bought straight from OnePlus website. Hell, I was even charge a currency conversion fee by my credit card cause the purchased was in foreign currency.
rfvreynoso said:
I don't believe this is carrier locked since I bought straight from OnePlus website. Hell, I was even charge a currency conversion fee by my credit card cause the purchased was in foreign currency.
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you should try another sim (family or friends) and check if the missing option appears. maybe try your sim in another phone too.
lastly you could try a full factory reset (deletes all data)
at the end if it still does not work you really should call OnePlus for help.
also I found this app here: https://play.google.com/store/apps/details?id=com.pomo.android.networkoperators
open it and select "available networks"
that should open the missing menu to toggle operator selection...