2-3 Days ago the 3G on my HD2 stopped working. Since I've added a fair number of apps and mods I spent a couple days trying to fix the problem and finally did a factory reset. Still no 3G. I upgraded the newly released upgrade, no 3g. I called T-Mobile and a rep told me that this is a problem all across the US that started several days ago that effected only HD2 phones. Further she said that it was not all HD2s, just some of them. Specifically, she said, many HD2s stopped connecting to the internet and that my problem of no 3g is probably related to it.
I came to the forum to read about others having this issue, but I can't find a thread. Is anyone having the issue the T-Mobile rep described?
My HD2 has been having trouble connecting to the t-mo network after it has been on my wifi network overnight. I am prompted for credentials once outside the wifi. I've been able to get past this by using start menu/settings/connections/autodata config on the energy ROM i have running now.
I talked to two different reps about connection problems 5/26 and 5/27. Neither mentioned the outage you are talking about. The second rep told me I had to do a factory reset as my next trouble shooting step. Shortly after that I found the autodata config so I didn't do it.
Huh?
I don't encounter a single internet problem with my HD2 though mine has custom ROM installed.
Where are you located?
I wouldn't say there is a National outage at all
I am located in Little Rock, AR. However, the rep was very clear to me that people all over the US were encountering connection problems, that, it was specific to HD2, that it started 2-4 days ago and that did not affect all HD2s.
If you do not have any connection problems at all, then according the the Tmobile rep, your HD2 is not affected by the outage. As I said in my original post, my HD2 connected fine up to 3 or so days ago, when it abruptly stopped connecting. Honestly, I think the Tmobile rep did not know what she was talking about. The Tmobile rep is suppose to call me back today (5/29) to check if I was still having connection problems, so I am trying to validate whethter anyone else is having that same issue.
So, is there anyone who has these issues:
2-4 Days ago (May 25-27) your connection to edge and 3g abruptly stopped working.
Or, 2-4 days ago (May 25-27) your connection to 3g abruptly stopped working
There were not software changes that could have caused the issue.
Their may be short intermittent periods since the problem started where the connection to edge or 3d works (emphasis on the short and intermittent part).
Uprading to the newest ROM update from the Tmobile web site does not help.
Thanks,
John
I'm in Socal and have had not issues with data.
No problems here in Phoenix, AZ
No problems here in Salt Lake City - actually I've been having some decent speed today...
I'm in Utah and I had problems with the data connection on the 25th. It wouldn't turn on. I went through a long process with the tmobile rep, but when he told me I needed to factory reset my phone, I decided to wait until I had more time. The next day it was working again. Since then, my data has shut off several times, but I a able to turn it back on through the settings.
I haven't changed anything on my phone other then to add a couple of programs. No changes or additions within a few days of when the problem started.
I'm in NorCal with a 100% factory stock HD2 (with the newest updates.. or whatever).. my 3G is working fine (spotty as usual).
I am in Salt Lake City as well, and I always have problems connecting to the internet. What is really strange is when I woke up this morning, I was having troubles logging into windows mobile facebook. Half of my contacts had lost their pictures that are linked to the facebook account. Could this be the same thing?
Edit, I was connecting to the internet through my wifi at home. I turned it off and turned on the data connection and got 3G just fine. But it was weird because I was signed out of facebook and windows marketplace. I had to log back into those. I don't know what else might be affected. I also have 3G connection problems mainly at work. I went to a baseball game last night and couldn't connect to 3G while sitting on the grass behind the outfield. The whole baseball field is sits down in a little valley.
markerichanson said:
My HD2 has been having trouble connecting to the t-mo network after it has been on my wifi network overnight. I am prompted for credentials once outside the wifi. I've been able to get past this by using start menu/settings/connections/autodata config on the energy ROM i have running now.
I talked to two different reps about connection problems 5/26 and 5/27. Neither mentioned the outage you are talking about. The second rep told me I had to do a factory reset as my next trouble shooting step. Shortly after that I found the autodata config so I didn't do it.
Click to expand...
Click to collapse
Where did you find the autodata config?
jwperez1 said:
I am located in Little Rock, AR. However, the rep was very clear to me that people all over the US were encountering connection problems, that, it was specific to HD2, that it started 2-4 days ago and that did not affect all HD2s.
If you do not have any connection problems at all, then according the the Tmobile rep, your HD2 is not affected by the outage. As I said in my original post, my HD2 connected fine up to 3 or so days ago, when it abruptly stopped connecting. Honestly, I think the Tmobile rep did not know what she was talking about. The Tmobile rep is suppose to call me back today (5/29) to check if I was still having connection problems, so I am trying to validate whethter anyone else is having that same issue.
So, is there anyone who has these issues:
2-4 Days ago (May 25-27) your connection to edge and 3g abruptly stopped working.
Or, 2-4 days ago (May 25-27) your connection to 3g abruptly stopped working
There were not software changes that could have caused the issue.
Their may be short intermittent periods since the problem started where the connection to edge or 3d works (emphasis on the short and intermittent part).
Uprading to the newest ROM update from the Tmobile web site does not help.
Thanks,
John
Click to expand...
Click to collapse
Try going into Settings and wireless control. Click on the Data Connection on the let to set it up....
Then just ok through all of the prompts and see if that brings it back. Happened to me more than once. That Rep has no clue. How could it only effect certain HD2's? Or any specific phone? It's just a glitch. You are using the 2.10 ROM right?
Yes, thankfully I'm not the only with the same problem, another coworker of mine has the same issue as well. I reside on Miami Beach, FL and for the last two days my phone has been unable to connect to the internet at all. My icon constantly stays on 3g and never switches to H. All my apps display the error message that they were unable to connect to the internet.
At first I thought it was my radio malfunctioning, but my coworker spoke to a TMOUS rep and he told him to update his phone to the latest version, but he is still unable to connect. I decided to update mine to the latest touch-extreme version and still nothing. My phone still brinks maybe for a second or two to H but then it comes back down to 3g.
crisisinthecity said:
Try going into Settings and wireless control. Click on the Data Connection on the let to set it up....
Then just ok through all of the prompts and see if that brings it back. Happened to me more than once. That Rep has no clue. How could it only effect certain HD2's? Or any specific phone? It's just a glitch. You are using the 2.10 ROM right?
Click to expand...
Click to collapse
Yes I have already tried that. Yes I'm using the 2.10.50.26 ROM version.
jwperez1 said:
Yes I have already tried that. Yes I'm using the 2.10.50.26 ROM version.
Click to expand...
Click to collapse
I meant I'm using the 2.10.50.26 radio version
Intermittent Data Outage on HD2
I and another friend are also experiencing the same issue here in Michigan constant up and down data connection on the HD2 I'm at the current ROM version that was released on their website actually the unit already had this version installed my unit is on only a week old during the second day of usage I contacted Tmobile a few times because of the data connection issue I finally got a rep who has an HD2 and was told it was affecting only the HD2 and some Android units I'm hoping it's not a bad chipset the only fix seems to power off then back on at some point I get my data connect back this issue does not affect my HTC PRO 2 another issue is the custom app Tmobile placed on the unit when calling 611 it pops up and displays info about your account etc.. the only problem is that it shuts down your speakerphone feature to fix this you have to soft reset the unit the Rep was aware of this issue also It seems the recent firmware upgrade does not address many issue yet. Seem like Tmobile is being to quiet with these problems. I have a few days left under the buyer’s remorse to return.
im in philadelphia pa this is the testing grounds for the hspa system and my hd2 devices jusmps between hspa and 3g depending on my enviroment havnt had any issuses with 3g but also i live a few blocks away from a tower ...
Tampa, FL - Me Too!
Problems with signal drops constantly on 2 brand new HD2's bought 1 week ago. Latest T-mobile rom and radio. I have not tried other roms/radio's yet, but will. It is very upsetting. I've tried a couple of setting configs found on some posts, but to no avail. Will be flashing roms & radios this week and see how things go from there.
New to T-mobile in my area so dunno if just coverage issue or HD2/T-mobile network connection issues. However, I live smack in downtown area where coverage is usually strong for any carrier and still have signal drops and fluctiations. Had no problems connecting to 3G in same areas with at&t. Also consistent drops around town as well on both my HD2's.
What radio are you all of you that are having good results using?
Maybe we should take a poll of what radio # people are having the most luck with?
I have had no issues here in Colorado Springs. I am still on stock firmware (2.13).
I'm having a problem with my 3g connection since I flashed a new ROM.
I'm not sure if this is related to the fact that I'm using an unlocked Defy on AT&T. I won this phone a year ago, and I've been using it unlocked on AT&T since March with no problem.
I'm new to modding, but OCD about streamlining my electronics. My friend suggested rooting my device and flashing a new ROM. I decided on stock Nordic Froyo, and it makes me so happy not to see all the T-mobile crap in my apps tray. BUT the collateral damage is not so hot. I have no 3g or even 2g connection anymore.
I tried the fix in this thread http:// forum.xda-developers.com/showthread.php?t=944258 and was able to get a signal with 4 bars instead of the previous state of emergency calls only, but no letters like E or 3g and no ability to use the internet/transfer data. I also installed the broadband switcher in this thread http://forum.xda-developers.com/show....php?t=1052745 and tried all of the T-mobile US bands. No luck. I did reset the APN to default. No change. I've been using wifi, but will have to go back to work soon. Not having access to the smart part of my smartphone will feel sort of like having an arm cut off.
I'm not sure what to do next. I could try flashing another ROM, but from what I've read in the forums, that's no guarantee. If anyone has any suggestions to help a noob, I'd be forever grateful.
(And yes, I did first post this as a reply to another AT&T thread, but I think my problem is different than that OP's issue.)
Thanks in advance!
did u try the international baseband..
I just did. Same issue.
I've also tried the Argentine and Central American basebands. No luck. AT&T broadcasts 850/1900 while T-Mobile does 850/1700/2100, but 850 worked fine for the last 10 months. I don't get why things would fall apart now.
UPDATE: I was able to fix the problem by manually entering APN info. Am running on H now.
Hey guys -
Forgive me if this is a really basic question - I'm not a hardware guy.
Recently I updated to 4.4.2 and my AT&T Samsung S4 has been dropping from the 4G network CONSTANTLY. I'll get 1 bar of reception and then 3 hours later I'll wonder why I haven't received any texts and it'll take me toggling Airplane Mode on and off to re-initialize myself onto the network for everything to catch up to me. It's infuriating.
As far as I can tell this is an issue with either a) AT&T's LTE towers not being updated to the latest firmware or b) a serious bug in either Samsung or AT&T's modifications to 4.4.2
Examples of the issue can be found all over the place.
Steps I've taken:
-New SIM card from AT&T store
-2 hour chat with a tech at a Samsung Experience store. We reflashed my phone with 4.4.2 in the hopes that maybe something got corrupted and this would overwrite it.
-Factory reset
-A lot of messing with APN's to see if I can circumvent using 4G LTE and just switch to 3G mobile data until the issue gets patched
-Calls to both AT&T and Samsung demanding replacement of the phone.
I'm kind of at a loss as to what to do. I'm 3 months out of my 1 year Samsung warranty so I have no problem rooting or flashing an older ROM onto the phone - I just have no experience with any of this stuff. After doing some reading here on the forum it seems like rolling back to 4.3 is impossible at this point. So I'm just trying to gauge what my options are at this point.
Has anyone experienced this same issue? Any insight?
My husband and I both have a stock N910T. When we woke up yesterday neither phone would get signal, and not even make wifi call. Went to TMo shop today they told me that they were no longer sending signal to Note 4's (Thanks for the heads up TMo). We really like these phones and I wonder if I could root them and flash a stable ROM and get service on them again. When I pull the sim it shows 5 bars, put the sim back and X. I have rooted many phones, but not since I got this one 6 years ago, so I'm sure I'm a bit rusty.
Any advice highly appreciated. TIA
I'm in the same boat with the note edge. It stopped working friday night for me. Put the sim in a stock note 4 and same thing, so I thought my sim card died. Went to the tmobile store on saturday and they said 2 people had came in with the same issue and they had note 4s.
What I don't understand is how they can just stop supporting a phone. I thought that if it accepts the sim card and has the proper bands it'll work. I mean for ****s sake my car takes a tmobile sim for a hotspot and traffic updates.
same exact. i just factory reset and updated stock to see if it would fix but it wont. Any solutions here??
Try to:
a. flash a custom TWRP (recovery) with Odin
IMPORTANT - after you flash TWRP PLEASE TAKE A FULL BACK-UP!
b. flash a custom ROM with root
c. why root? because you can change the build.prop file and "pretend" to be another phone (newer more likely) so that the lovely t-mobile can still allow your phone to connect to the network.
This way you have zero costs, you keep your note 4.
Unless it's too complicated or the procrastination level is TDH (too damn high)
Or you have the cash and buy something new(er).
There's info on this forum about all these steps.
Before you do anything - go and read, search on this forums and on youtube. There are a LOT of tutorials.
Please be careful and READ. Get educated about custom recovery/ROM's.
You will get good knowledge and your satisfaction on make things work will be enormous.
You will be responsible on your actions with the phone.
Good luck.
mine is already rooted with a custom rom. which parameters do you recommend changing in build.prop?
my audi is older than the note 4 and data works fine and calls work on a motorola L6 from 2005, so I doubt it's the age.
someone on reddit came up with a temporary solution until they fix this. you'll lose 4g/LTE tho
To set to 3G/2G turn on airplane mode and enter *#2263#* on the phone dialer. Then select GSM/WCDMA Auto. After that turn airplane mode off.
Hey all - same issue here - Note 4 stopped working Friday morning. I tried everything on my end (factory reset, ROM flash, SIM swap, etc). I even tore the phone down and checked the connections. I ordered a replacement SIM / SD card tray reader thinking that was the issue. Now I hear others having the same issue. I live in Colorado FWIW. Calling into T-Mobile now to see if I can get some info here.
---------- Post added at 02:50 PM ---------- Previous post was at 02:31 PM ----------
After speaking on the phone with a tech support person, T-Mobile reported that they were aware of an issue with Note 4 users not being able to access the network. They said that they "were in contact with Samsung and were actively working on an issue" and reassured me that they would have a solution for customers soon. I sure hope so because I do not want to give up my Note 4!
Note 4 user here too. This sucks. I did the workaround on the dialer posted in one of the above posts, and now it connects. Says 4G at the top, but probably only 3G. That's fine for me in the meantime, but not acceptable in the long run. I just spent 2 days wiping the phone, unrooting, etc only to find this now! Got lots of work to do to get it back to my rooted state. Thankfully I have the backups to do it, just have to find the time now. Thanks T-Mobile!!
Has anyone heard any more on this issue?
Just had the same issue. Called T-mobile support and they had no idea of a widespread issue, said it was likely HW failure. I got a new SIM and that didn't help. Called local cellphone repair shop and they indicated they'd had several calls about this issue and fixed at least one so far by replacing the card reader. I applied the workaround above and got the phone working again so I don't understand why a new card reader is going to fix this.
Note 4 seems like it's back working on T-Mobile as of last night.
HI I purchased galaxy note 4 3 years ago in the first time I put him on i has that problem yet
But I live in curacao in the Caribbean and I think that the mother board was not good.
Then I has flight to medellin Colombia with the phone he began working I was glad but when I arrived to curacao from medellin the same problem
Sometimes he is working sometime not
I have the same problem T-mobile N910T
jalsing said:
Note 4 seems like it's back working on T-Mobile as of last night.
Click to expand...
Click to collapse
Thanks for the update! I reversed the workaround I applied earlier and mine is back to 4G LTE now.
Any update on this issue?
The N915-T is spotty and I'm trying to figure out why. It was officially kicked off the network by T-Mobile, but it still works. It connects to most towers but not to a particular one. Whenever I'm on that block the network can not be found. If I walk two blocks away it would connect to another tower and I can make calls. If I walk back toward the 'faulty' tower while on the call, the quality would degrade, the call drops and the phone would lose signal.
This would NOT happen with other phones - not even an older Galaxy S2.
This is likely a different issue altogether, as the phone actually connects and works elsewhere. I'm just hoping someone has an idea.
Hi all,
I picked up a 8 Pro (IN2023) from Kogan.com with Global rom a few weeks back.
I live in Australia and have a sim with Telstra.
I activated 5G, VoLTE and VoWiFi as they were not active out of the box.
This was done by following this thread.
https://forum.xda-developers.com/oneplus-8-pro/help/volte-vowifi-australia-t4095097
This was all done the same day I got the phone.
I've noticed though, that I'm getting random mobile data dropouts.
I'm wondering if these dropouts are a result of making those changes, if its a common issue or I simply have a faulty phone?
Resetting the phone hasn't fixed it.
I do have a replacement phone on it's way, but if it's a common issue, then I would rather send it back than having to go through the setup process again only to find the issue is still there.