Just spoke with EVGA tech-support, no help there they say that they haven't heard of the problem and being I'm out of warranty I'm also SOL, they also stated that charging port my be the problem and just a coincidence it popped up during the upgrade.
Charging problems persist even after rolling back to 4.3 though not as bad as 5.1 but still a problem 15 hours to get to 50% when 5.1 was charging it was faster. Charging icon says that it's charging when battery graph says it's not. Also looks like it charges faster when the tablet is powered down.
Could the overheating problem have caused damage to the charging system including the port and/or the battery? Could have the 5.1 upgrade left something over when rolled back? Possibly a firmware change? Can this be an issue with a specific batch from the manufacture?
Some have stated this problem is possibly due to the various manufactures. The tech at EVGA agreed that the tablet is an NVIDIA design and manufactured by NVIDIA and re-branded for the various distributors by NVIDIA, unknown if they used the same factory or the same parts manufacture for the run of the product.
Whose Up for a recall demand?
I'm going to CC: this on EVGA, NVIDIA and any other forums I can find.
Sent this to NVIDIA tech-support
Hiznbrg said:
Just spoke with EVGA tech-support, no help there they say that they haven't heard of the problem and being I'm out of warranty I'm also SOL, they also stated that charging port my be the problem and just a coincidence it popped up during the upgrade.
Charging problems persist even after rolling back to 4.3 though not as bad as 5.1 but still a problem 15 hours to get to 50% when 5.1 was charging it was faster. Charging icon says that it's charging when battery graph says it's not. Also looks like it charges faster when the tablet is powered down.
Could the overheating problem have caused damage to the charging system including the port and/or the battery? Could have the 5.1 upgrade left something over when rolled back? Possibly a firmware change? Can this be an issue with a specific batch from the manufacture?
Some have stated this problem is possibly due to the various manufactures. The tech at EVGA agreed that the tablet is an NVIDIA design and manufactured by NVIDIA and re-branded for the various distributors by NVIDIA, unknown if they used the same factory or the same parts manufacture for the run of the product.
Whose Up for a recall demand?
I'm going to CC: this on EVGA, NVIDIA and any other forums I can find.
Click to expand...
Click to collapse
Here is their response.
"Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
We are continuing to work on your issue. If you have more information, update your question here:
Subject
Just spoke with EVGA tech-support, no help there they say that they haven't...
Discussion Thread
Response Via Email (Farzana) 09/23/2015 09:19 AM
Hello Daniel,
Your case is being escalated to our Level 2 Technical Support group for further attention. The Level 2 agents will review the case notes and will contact you as soon they can to assist or point you in the right direction.
Best Regards,
Farzana
NVIDIA Customer Care"
Have you tried a different charging cable? I had this issue before on my phone and TN7 and a different cable fixed it.
The real problem is he micro usb port. I have the same issue, exactly as you wrote. if somehow we can replace the micro usb port the charging problem culd be fixed.
Related
I am just coming off 2+ weeks of frustration with the Transformer Prime. I was lucky enough to get mine from Amazon so I returned for a full refund. Despite all the frustration, I realized that an android tablet is a handy gadget that I really would like to own. I am beginning the process of researching for my next purchase and now that I have dealt with Asus, I have a better idea of what I need to figure out before I make a purchase. I am looking into Acer and toshiba.
Can anyone who's owned an Acer tablet answer the following:
I have read Acer is coming out with the A700. Anyone have any thoughts on it?
Do Acer products typically have good quality? Do they last?
How is Acer's RMA process? Do they require you to pay for shipping if the problem is due to manufacturer defect?
Is Acer customer service easy to work with?
How frequent does Acer provide firmware updates?
As with all companies, the quality of the support depends entirely on which country you're in, as well as local legal requirements. Some countries have far better consumer protection than others (UK vs US, for example).
Updates are kinda hit and miss, Acer tend to lag behind some other OEM's.
I generally find build quality to be fairly good, certainly had no complaints on my two tabs.
The above post is exactly true in all ways.. Acer support in the us is outsourced. and that STINKS.. COMPUTER COMPANIES CAN LEAR FEW THINGS BY TALKING TO OR FALLOWING HP Support.. i send them a email of my issue. they call me within a few hours with a answer. I Had a issue with this notebook im typing on. It was a problem with compatibility with a win 7 update to usb. CAMERA ISSUE. A Microsoft tech called me on behalf of hp.. two days later they issued a global wide fix. apparently i was the first to have the issue . I was treated like a person with tech experience not like a dumb customer..
I TO LOVE MY A500. THERE UPDATES When we do get them seem to not break things as with other devices. And less over all issues. With that said who knows when or why they send them.. there is no logic to there update system. I Just wish they would give us the choice to unlock this device or not..
sorry for being so long winded
I found my A501 to be a near-perfect piece of hardware... My main criteria were UMTS and USB HID support, fastboot (for easy recovery if bricked) was a secondary criterion. This tab has all of these (I don't know of any others that do). Also, the device's shell is fairly robust (I have it with me at university almost every day)... The main point of criticism about the HW would be the somewhat weak WiFi antenna (though there's a good remedy for that, search the forum).
About the software... Acer tend to take their time to get things right on the first update, which means that they are somewhat slow to release updates. Then again, I'd rather have something that actually works later than something that doesn't work now...
Customer support is fairly expensive via phone (haven't tried the other options), but friendly and competent here in Germany... Way better than some others I had to deal with.
So far 13 days since I filled in a support request
1st one for non-delivery of second controller (they have since sent out info to eveyone saying second controllers will be delivered etc etc...)
but never heard anything via support about my direct question.
2nd - Only about 5 days ago
My Ouya is bricked sort of, after the last automatic update it is now stuck in a boot loop, Red/White flashing Ouya icon, then a black screen, then reboots and doe the same again and again.
Still no direct reply from their support about either
Maybe they should redirect their @playouya tweet workers into their pretty slack support team instead of sending out tweets about how happy everyone is and how wonderful their product is.
Just my afternoon grumble...
Pretty much the same issue here. Get the Ouya logo, flashes 4 times, screen goes black for a split second, then repeats.
11 days with nothing but the automated response...
I sent in two support tickets over a month ago and still haven't heard anything aside from the auto-reply. I was hopeful at first, buut I'm not holding my breath anymore.
I actually got fairly quick responses and solutions to the horrible controllers I originally received - but that was back in May because I managed to luck out and get my KS console in one of the first waves before they ran out of replacement "correct" controllers and started getting deluged under a pile of support requests as people actually got their consoles that had supposedly been shipped weeks earlier. (kind of like how the problems with the controllers had supposedly been fixed months before mine was shipped but I still got two controllers with problems they had said were fixed long before mine shipped.)
And to be honest even that wasn't what I'd consider "quick" just "fairly quick" it was a few days to get an actual response which then requested more info and while I replied almost immediately with what they asked for it was another couple of days for the next response which came with a tracking number for the replacement controllers - but even though they generated the tracking immediately it was almost a week before they actually shipped them.
Really not sure how they couldn't have anticipated the size of support staff they'd be needing since it sure seems obvious to me like they were fully aware that they were shipping buggy hardware at least to some KS backers. All I can guess is they were assuming that a lot of the KS backers weren't actually interested in getting a functional console/controller(s) but had deluded themselves into thinking that people were backing solely because they liked the idea.
I posted a ticket about my 3d not working on zen pinball. Got this automated reply. We'll see how long it takes them to tell me they don't support side loaded games.
"Hey there, thanks for dropping us a line. We realize auto-responses suck, but wanted you to know we’re on it! We are working around the clock to answer your questions as quickly as we can (with the most up to date info). Right now, it can take up to 2-3 business days to respond but we aim to be faster."
droiduser said:
So far 13 days since I filled in a support request
1st one for non-delivery of second controller (they have since sent out info to eveyone saying second controllers will be delivered etc etc...)
but never heard anything via support about my direct question.
2nd - Only about 5 days ago
My Ouya is bricked sort of, after the last automatic update it is now stuck in a boot loop, Red/White flashing Ouya icon, then a black screen, then reboots and doe the same again and again.
Still no direct reply from their support about either
Maybe they should redirect their @playouya tweet workers into their pretty slack support team instead of sending out tweets about how happy everyone is and how wonderful their product is.
Just my afternoon grumble...
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Click to collapse
None same behavior from imwatch
JIDE apparently doesn't care that people want extra power adapters. I want one because I work in multiple locations and I don't want to have to remember to carry the one I have with me.
I like my tablet. I don't like the apparent lack of support from JIDE. This seems to be a common complaint among UT users. I don't predict long term success for JIDE if they don't get their customer support side to work.
did you go to http://support.jide.com/hc/en-us/requests/new and ask to buy another adaptor? If you, did when?
Last week. I actually asked for availability and have gotten no response so far. Are they available?
lacanadio said:
JIDE apparently doesn't care that people want extra power adapters. I want one because I work in multiple locations and I don't want to have to remember to carry the one I have with me.
I like my tablet. I don't like the apparent lack of support from JIDE. This seems to be a common complaint among UT users. I don't predict long term success for JIDE if they don't get their customer support side to work.
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Click to collapse
My tablet charges from the micro usb port as well. It may be just a trickle charge, but it does keep the tablet running.
Ordered, paid and no power adapter
On May 4th, I rendered $25 via Paypal for another power adapter for my Ultratablet. Jide took the money and has not, to date, delivered anything. Unforgivable.
Do a follow-up email and give me the ticket number
Your Jide Ambassador is here!!!
I charge mine with a 2.5 amp microusb. Works just fine, even boots when battery is dead. The USB adapter from my old HP touchpad
Have you tried this? I use this and charge through the micro usb port.
https://www.amazon.com/Charge-Charger-PowerPort-Samsung-Wireless/dp/B014F3D8FQ
No fully as fast but works fine particularly overnight.
V/R,
Gary
AmoraRei said:
Do a follow-up email and give me the ticket number
Your Jide Ambassador is here!!!
Click to expand...
Click to collapse
15265 is the ticket number.
I'm happy to report that mine is in its sixth year and still going strong on original battery. But it's showing its age based on the Android version. Still charge it and update the apps, maybe it'll become a classic someday.:laugh:
Unfortunately mine doesn't charge reliably at all by USB anymore, so I can't really use it. I was actually here again to see if someone had found the docks for cheap and I found out some people were making their own adapters for the dock port.
Do you happen to be the same eldata that uploaded these photos?
If so, do you still have the schematics or BOM for your adapater? It seems all the info from RootzWiki and the r-888 links on the XDA wiki died some time ago, and the Wayback machine is missing the most useful parts.
These stories of the charging port becoming loose and being hard to or not even charging whilst Nokia has done little except tell the user to get it replaced or fixed generally at their own expense. This reminds me of the nexus x/6p and LG bootlooping issue but it isnt getting as much coverage in the tech world. This shouldnt be swept under a rug and if it is it will hopeful implode in Nokia's face and all users will be compensated due to the manufacturing default. We shouldnt be asked to spend £100 to repair something as simple as a soldering error . Please spread the word
A data breach, global variants sending out user and device info to unknown servers, multiple reports of faulty hardware on multiple devices (including their most flagship phone), software and fingerprint related bugs and issues, customer support and service is a hell, you're right! I also wonder why this isn't blowing up in HMDs/Nokia's faces already.
princefakhan said:
A data breach, global variants sending out user and device info to unknown servers, multiple reports of faulty hardware on multiple devices (including their most flagship phone), software and fingerprint related bugs and issues, customer support and service is a hell, you're right! I also wonder why this isn't blowing up in HMDs/Nokia's faces already.
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Click to collapse
It's because the HMD team doesn't care about the stuff that actually bothers users but only the stuff that praises them.