Database Users

[Q] No group MMS thread setting...

Wondering if anyone else is having this problem. I got my Nexus 4 (Yeah!), started it up, logged into my google acct, everything started downloading/restoring from google. I checked out the Messaging app and settings, and noticed a "group messages" setting. Sweet!!! But then I got a system update notification. I obviously installed it. After installing it, I used gobackup pro to restore my messaging threads. NOT THE APP, just the threads. Checking the settings again, the "group messages" setting was gone! Just gone! Not sure if it was the system update, or the thread restore, but I am perplexed. I've done 2 factory resets since, but the setting is still gone. Messaging ver. is 4.2-57622 or something like that (don't have the phone with me at the moment.) I'm guessing it had to do with the system update, and that is why it's still not there after the factory resets, but, I really have no idea. I am stock, no root, or unlocked bootloader. Stock, pure stock (the reason I bought a nexus device). Any help or related info would be greatly appreciated! I've searched everywhere, and seem to be the only one with this issue. Any screenshots of anyone else's messaging settings running that app version would help too. Thanks

Hmm, I've done the OTA update and I've still got the setting.

TheFiveDots said:
Hmm, I've done the OTA update and I've still got the setting.
Click to expand...
Click to collapse
Same here. The OP's problem is very peculiar. OP, what cell provider are you using? I doubt this is it, but is it possible that this option isn't available on certain cell providers and Google removed it in the OTA? That is, could it be dependent on the SIM that's in your phone? I doubt it, but I'm just trying to identify some variables. I'm on T-Mobile and have the option.

nyijedi said:
Same here. The OP's problem is very peculiar. OP, what cell provider are you using? I doubt this is it, but is it possible that this option isn't available on certain cell providers and Google removed it in the OTA? That is, could it be dependent on the SIM that's in your phone? I doubt it, but I'm just trying to identify some variables. I'm on T-Mobile and have the option.
Click to expand...
Click to collapse
You may be right, cause I am only on wifi right now. The phone is a Christmas gift, so I am only messing with it to make sure that I like it, and don't want to return it. So it would make sense that not all carriers support this type of messaging, and wouldn't show until your phone recognizes a supportive carrier. Like you said, it may not be the case, but the more I think about it, the more it makes sense. The only variable is that the setting was available pre OTA, but disappeared after the OTA.

Nexus 4 here using Tmobile. Group MMS option removed after OTA update..what is going on here this needs to be fixed

I'm not sure why this isn't getting more exposure... Fixing the group messaging was a huge step and now it appears to be broken for some.

foethalove said:
Nexus 4 here using Tmobile. Group MMS option removed after OTA update..what is going on here this needs to be fixed
Click to expand...
Click to collapse
I'm on T-Mobile, got the OTA, and still have the option.
Sent from my Nexus 4 using xda premium

Did you do any kind of restore thread from a previous messaging version?
Sent from my GT-P3110 using xda app-developers app

Ok, here's the deal. I have a N4 running 4.2.
Everything was working great up until today as far as group messaging. I switched from ATT to T-Mobile last night. Now the option appears to be gone, and it's not working anymore. Is this something specific to T-Mobile's network? Do I have the wrong MMS APN settings or something?

For T-Mobile, check the APN settings.
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
APN type: default,supl,mms
Cheers,
Kermee

Did the 4.2.1 update and the option is back. Weird.

I am still seeing this issue but on a Galaxy Nexus.. I had the group mms option on 4.2 and it worked great.. I hadn't used group mms since I got the 4.2.1 OTA update the other day but I just did and back to separate threads and the option is gone like the OP.. any ideas? I know this is a thread about the Nexus 4 but this is the only thread I could find on this issue..

I'm still on WiFi only, so I'm not sure if mine will work or not once I have a sim. I'll update my status after Christmas
Sent from my GT-P3110 using xda app-developers app

Anyone got a solution? I'm on 4.2.1 on AT&T and I don't have this option.

I'm waiting till I actually get a Sim in my phone to continue this thread. It seems to come and go based on different carriers and APN'S. I will update in a few days.
Sent from my GT-P3110 using xda app-developers app

Are you talking about the option to "use MMS to send a single message when there are multiple recipients"? I'm on SIMPLE Mobile (t-mobile's network) and i have the option. FWIW.

I'm having this issue still on a galaxy nexus on 4.2.1 on tmobile. As far as I know I never had the option, even in 4.2.
Ive tried wipung and reflashing multiple different roms, and even flashed a modded apk with no success at getting the option to show.

OK, so to put this topic to bed. I just got my phone setup with att, and the group messaging is back! :thumbup:It must be carrier dependent. Anyone having the issue should go tho their carrier and see if they support group messaging, and see if they can help you set it up.
Sent from my GT-P3110 using xda app-developers app

newbienic said:
OK, so to put this topic to bed. I just got my phone setup with att, and the group messaging is back! :thumbup:It must be carrier dependent. Anyone having the issue should go tho their carrier and see if they support group messaging, and see if they can help you set it up.
Sent from my GT-P3110 using xda app-developers app
Click to expand...
Click to collapse
I'm on 4.2.1 on a galaxy nexus with T-Mobile, no setting. My brother is on a nexus 4, same network, he has the setting. So it is not just a case of carrier dependency.

Are you guys talking about this setting?
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Sent from my Nexus 4

Android for Work compatibility?

I've done quite a bit of searching, and input every search term I can think of, but haven't been able to find an answer to this question: Does anyone know if the Zenfone 2 Laser ze551kl supports Work Profiles for Android for Work?
*EDIT* -- I figured out a way that people can test to see if their phone natively supports Work Profiles (required for Android for Work using Google's MDM): Test DPC, Google's profile test app for developers. If you (or anyone else reading this) is able, could you download Test DPC on your ze551kl and at least go through the initial steps in setup? If the phone doesn't support Work Profiles it will through up a message saying as much (tested the app on an s4, which got that error message) in the first few steps of the setup.
All more general searches I do only bring up results for the recent firmware update that added support to the ze551ml (not the ze551kl). When I narrow the search enough to exclude that model from the results, I only get results for lists of articles or queries that have separate, unrelated posts for ze551kl and Android for Work.
It's too bad all manufacture's don't just include support for the Work Profile (i.e., the AT&T S4 I currently use issued as a work phone still doesn't support it).
So -- does anyone know the answer to this question? I'd really appreciate it.

Its got the ability to have different user profiles, but I'm not sure if that's what you're referring to. Is it an app or would it be in the settings menu somewhere?
Sent from my ASUS_Z00TD using Tapatalk

CKtheProblem said:
Its got the ability to have different user profiles, but I'm not sure if that's what you're referring to. Is it an app or would it be in the settings menu somewhere?
Sent from my ASUS_Z00TD using Tapatalk
Click to expand...
Click to collapse
It's a bit different than user profiles, but similar.
http://arstechnica.com/information-...r-work-dual-persona-support-comes-to-android/
It essentially creates a containerized section on the phone for Google Apps for Work. You end up with "two" hangouts, gmail, contacts, etc (which is nice, because it removes the account from switching account options in apps -- like when you share to Hangouts and it makes you select an account everytime if you have more than one). Instead of the work accounts device policy enabling it to see all apps installed on phone, have permissions to remote wipe, the Work Profile makes it so that the work account device policy can only see information in the Work Profile, and only has permissions to remote wipe the work profile.
I currently use Android for Work on my Moto X Pure 2014, and carry a separate s4 issued by work. I'd like to just put both of those sims into one phone, but I need something decent, that supports data on both sims (data connection active on both at same time not required), that also supports Android for Work.

Gotcha, I don't really see any Android for work options anywhere in mine, is there anything you had to download from the Play Store on your Moto X to get it working?
Sent from my ASUS_Z00TD using Tapatalk

Unfortunately it's only something you can verify if you start setting up a Google apps account that can use it. Otherwise it doesn't show up anywhere.
I really appreciate you digging around for it though.

elessarelfstar said:
Unfortunately it's only something you can verify if you start setting up a Google apps account that can use it. Otherwise it doesn't show up anywhere.
I really appreciate you digging around for it though.
Click to expand...
Click to collapse
Ahh gotcha. If I hear something, I'll let you know. Might be worth a shot to email ASUS about it.
Sent from my ASUS_Z00TD using Tapatalk

CKtheProblem said:
Ahh gotcha. If I hear something, I'll let you know. Might be worth a shot to email ASUS about it.
Sent from my ASUS_Z00TD using Tapatalk
Click to expand...
Click to collapse
I figured out a way that people can test to see if their phone natively supports Work Profiles (required for Android for Work using Google's MDM): Test DPC, Google's profile test app for developers.
If you (or anyone else reading this) is able, could you download Test DPC on your ze551kl and at least go through the initial steps in setup? If the phone doesn't support Work Profiles it will through up a message saying as much (tested the app on an s4, which got that error message) in the first few steps of the setup.

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Unfortunately, we have an answer. Maybe there's hope they'll add support with the Android M update?
Sent from my ASUS_Z00TD using Tapatalk

CKtheProblem said:
Unfortunately, we have an answer. Maybe there's hope they'll add support with the Android M update?
Sent from my ASUS_Z00TD using Tapatalk
Click to expand...
Click to collapse
We can only hope. Really appreciate you taking the time to test it!
Still trying to figure out if all devices on Marshmallow (whether launched with it, or updated to it) include support for Work Profile. Seems like that's the case, but having a hard time finding a definitive answer.

elessarelfstar said:
We can only hope. Really appreciate you taking the time to test it!
Still trying to figure out if all devices on Marshmallow (whether launched with it, or updated to it) include support for Work Profile. Seems like that's the case, but having a hard time finding a definitive answer.
Click to expand...
Click to collapse
That would be awesome if 6.0 supports Android for work natively, at this point it probably should.
Sent from my ASUS_Z00TD using Tapatalk

Possible Quality Control issues with ZTE Axon 7

Pros:
beautiful screen and overall a nice phone, got headphones with pre order. and am excited about the prospects of a new flagship phone.
Cons:
Camera stopped functioning today, it was delivered at 4:10pm July 27th, it is now 5:05am July 28th as i write this. Customer service is closed and i've already gone through wiping the cache, formatting and factory resetting the phone. removing my sim card and SD card.
formatting again, clearing the cache on the camera app
then resetting the phone and clearing the cache and reinstalling.
i even went so far as to stop google from recovering my downloads from the playstore to be on the safe side and insure that the phone was completely stock out of the box.
and i got "Unable to connect to camera,Camera has been disabled because of security policies or is being used by other apps" the phone and the flashlight are not functioning. and installing 3rd party camera apps doesn't fix the issue.
Will follow up if ZTE is able to give repair steps that don't result in mailing my phone back to newegg.
Other Thoughts:
Would not recommend to anyone at this current time, as this same issue plagued another phone of ZTE's called the ZTE max and seems to have followed to their newest flagship
if anyone has a fix for this sort of issue please let me know otherwise ill do a write up based on what ZTE provides to me later on today

Hey bud. Make sure you post on here: https://community.zteusa.com/community/forums/axon
Some of the community members may be able to help you or a ZTE moderator. Its more active there than here.

aknotts415 said:
Hey bud. Make sure you post on here: https://community.zteusa.com/community/forums/axon
Some of the community members may be able to help you or a ZTE moderator. Its more active there than here.
Click to expand...
Click to collapse
most definitely! though i hope that changes when BL is unlocked

Bakurei said:
most definitely! though i hope that changes when BL is unlocked
Click to expand...
Click to collapse
me too lol :good:

Do you think it's possible that you revoked its permission to use the camera? I would check the app manager.
Other possible solutions I found:
* Turn off OK Google detection from any app
* If you can boot into a recovery mode, wipe the cache partition
* Turn off face detection smart lock
* Make sure camera shortcut on the lock screen is enabled
* Remove any Microsoft Exchange ActiveSync account you might have setup

dennis96411 said:
Do you think it's possible that you revoked its permission to use the camera? I would check the app manager.
Click to expand...
Click to collapse
I haven't revoked permissions although i did check again. i formatted the phone a total of 6 times and had it bare bones. however when the camera doesn't work neither does the flashlight. so a tail tail sign in the past has been if both dont work. an RMA is needed. hopefully ZTE will be able to help sort this out so i can amend the post content to reflect their customer service.

Bakurei said:
I haven't revoked permissions although i did check again. i formatted the phone a total of 6 times and had it bare bones. however when the camera doesn't work neither does the flashlight. so a tail tail sign in the past has been if both dont work. an RMA is needed. hopefully ZTE will be able to help sort this out so i can amend the post content to reflect their customer service.
Click to expand...
Click to collapse
See my edited reply for other things to try.

dennis96411 said:
See my edited reply for other things to try.
Click to expand...
Click to collapse
I've done all of those things with the exception of Turn off face detection smart lock as the phone didn't have any locks enable at all. ill enable and disable just to see if any of it sticks, worst case ill update post with ZTE/Newegg results
I appreciate your help !

Bakurei said:
I've done all of those things with the exception of Turn off face detection smart lock as the phone didn't have any locks enable at all. ill enable and disable just to see if any of it sticks, worst case ill update post with ZTE/Newegg results
I appreciate your help !
Click to expand...
Click to collapse
One last thing to try: https://play.google.com/store/apps/details?id=com.lrodlor.camless
I looked up the error message and it seems to have something to do with device policy. This app should be able to change the camera policy.

dennis96411 said:
One last thing to try: https://play.google.com/store/apps/details?id=com.lrodlor.camless
I looked up the error message and it seems to have something to do with device policy. This app should be able to change the camera policy.
Click to expand...
Click to collapse
I'll give that a shot, i rebooted the phone into safe mode and camera and flashlight still didn't work. im on hold with newegg now so. here's hoping camless fixes it!

Bakurei said:
I'll give that a shot, i rebooted the phone into safe mode and camera and flashlight still didn't work. im on hold with newegg now so. here's hoping camless fixes it!
Click to expand...
Click to collapse
Let me know how that goes.

It didn't work but.
I hope its resolved relatively soon as well.. i wanted to post pictures so people knew i wasn't just slandering the phone or anything. i have tried different camera apps. but they dont work. nor does the Flashlight feature in the quick launch. i looked up old threads on similar issues and saw people doing things from disabling security certificates (all of them manually because the clear option was greyed out.) and i spent about 20 minutes doing that while on hold with newegg since ZTE was closed. hopefully this issue will be a fluke and it wont be the same with the second and third phone i have coming.... one tomorrow and one tuesday because that would be disheartening.
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Gee, read the ZTE USA forum and it seems there are several random issues plaguing some users, and not small issues, hopefully software based and will be remedied with updates. I will do a wait and see approach before I order, I'm in Australia and will have to use a post shipping house, as not being released here, so quick if any warranty maybe problematic. Will want to make sure everything is honky Dory before committing to a purchase. Maybe back to opo3 if not resolved.
Sent from my A0001 using Tapatalk

bedubie said:
Gee, read the ZTE USA forum and it seems there are several random issues plaguing some users, and not small issues, hopefully software based and will be remedied with updates. I will do a wait and see approach before I order, I'm in Australia and will have to use a post shipping house, as not being released here, so quick if any warranty maybe problematic. Will want to make sure everything is honky Dory before committing to a purchase. Maybe back to opo3 if not resolved.
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
Was the camera/flashlight error ever resolved? I just bought an Axon 7 and it has same problem. My phone is not rooted, just stock.
---------- Post added at 04:04 PM ---------- Previous post was at 04:00 PM ----------
Bakurei said:
It didn't work but.
I hope its resolved relatively soon as well.. i wanted to post pictures so people knew i wasn't just slandering the phone or anything. i have tried different camera apps. but they dont work. nor does the Flashlight feature in the quick launch. i looked up old threads on similar issues and saw people doing things from disabling security certificates (all of them manually because the clear option was greyed out.) and i spent about 20 minutes doing that while on hold with newegg since ZTE was closed. hopefully this issue will be a fluke and it wont be the same with the second and third phone i have coming.... one tomorrow and one tuesday because that would be disheartening.
Click to expand...
Click to collapse
Did you get the problem camera/flashlight resolved?
Thank you

The only issue with this phone I've read about is the dust inside the camera lens. I have some particles there but I don't think it affects the picture quality yet.

aLexzkter said:
The only issue with this phone I've read about is the dust inside the camera lens. I have some particles there but I don't think it affects the picture quality yet.
Click to expand...
Click to collapse
And the broken OIS (incredibly common) and the lack of an antibricking measure in place and the screen dying because it didn't like your hand's humidity... ZTE replaces the phone with all of these problems luckily. But when they have stock.

[HELP THREAD] Ask any questions [NOOB FRIENDLY]

Welcome everyone!
This thread has been created for extreme newbies/noobs and for their benefit. Not only noobs, but everyone is free to post questions and also give answers to those questions. Any type of question is allowed as long as it is related about the device. No off-topic discussions are allowed!​
Hit Thanks if I Helped You!!!
Regards,
PoseidonKing

Weird little issue
I'm glad you started this, I'll post this here then. I got a Verizon v20 about 2 weeks ago. Whenever I dial a call, whether on the standard dialer , True Caller or one or two others that I tested, once it starts ringing the speaker immediately comes on. It's a quick fix (toggle the speaker off/if using bluetooth, toggle bluetooth on). I don't recall this happening the first few days. I've checked what I believe to be every possible setting on the phone and each of these dialer apps, and I can't find anything. I spoke to Verizon to ask if it is more likely an issue with the phone itself or a Nougat bug, and they have no clue. It's not a big deal, just very annoying. TIA...

wbexpress said:
I'm glad you started this, I'll post this here then. I got a Verizon v20 about 2 weeks ago. Whenever I dial a call, whether on the standard dialer , True Caller or one or two others that I tested, once it starts ringing the speaker immediately comes on. It's a quick fix (toggle the speaker off/if using bluetooth, toggle bluetooth on). I don't recall this happening the first few days. I've checked what I believe to be every possible setting on the phone and each of these dialer apps, and I can't find anything. I spoke to Verizon to ask if it is more likely an issue with the phone itself or a Nougat bug, and they have no clue. It's not a big deal, just very annoying. TIA...
Click to expand...
Click to collapse
I don't know, I don't own the device. But based on your description, seems to me like a buggy device. Report a bug. Many other issues have been captured like dialer freezing suddenly, speaker getting awfully loud and all.... It should be a software bug.
Hit Thanks if I Helped You!!!
Regards,
PoseidonKing

I've got a major issue that started out of the blue yesterday..when I dial and make a call it takes a good two to three seconds to even register call is made, as a matter of fact it doesn't ring anymore, it goes straight to dialer screen and shows this swipe to unlock call options thing and I can't get it to stop. I've formatted data, factory reset everything, flashed stock system img and it keeps coming back, I've Google searched it and others have this issue on other lg phones but no solution has ever been posted..hopefully someone can help me out because I really don't feel like relocking my bootloader, flashing stock recovery and going to a tmobile store over the next few days to try to exchange it just to get one with the unrootable update already loaded on..uggh..so frustrating..h918 version
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manufan721 said:
I've got a major issue that started out of the blue yesterday..when I dial and make a call it takes a good two to three seconds to even register call is made, as a matter of fact it doesn't ring anymore, it goes straight to dialer screen and shows this swipe to unlock call options thing and I can't get it to stop. I've formatted data, factory reset everything, flashed stock system img and it keeps coming back, I've Google searched it and others have this issue on other lg phones but no solution has ever been posted..hopefully someone can help me out because I really don't feel like relocking my bootloader, flashing stock recovery and going to a tmobile store over the next few days to try to exchange it just to get one with the unrootable update already loaded on..uggh..so frustrating..h918 version
Sent from my LG-H918 using XDA-Developers mobile app
Click to expand...
Click to collapse
Oh dang! Looks like a hell of an issue! Did you try custom ROMs and all? Update me on what happens next.
Hit Thanks if I Helped You!!!
Regards,
PoseidonKing

PoseidonKing said:
Oh dang! Looks like a hell of an issue! Did you try custom ROMs and all? Update me on what happens next.
Hit Thanks if I Helped You!!!
Regards,
PoseidonKing
Click to expand...
Click to collapse
Was on a custom Rom when it happened, flashed two different roms with full wipes prior, then completely wiped and flashed stock system images from twrp and issue is still there and now my camera is force closing
Sent from my LG-H918 using XDA-Developers mobile app

manufan721 said:
Was on a custom Rom when it happened, flashed two different roms with full wipes prior, then completely wiped and flashed stock system images from twrp and issue is still there and now my camera is force closing
Sent from my LG-H918 using XDA-Developers mobile app
Click to expand...
Click to collapse
Uh-Oh... Looks like a major issue. I don't know, well....try relocking the bootloader with stock firmware images. Best of luck!
Hit Thanks if I Helped You!!!
Regards,
PoseidonKing

PoseidonKing said:
Uh-Oh... Looks like a major issue. I don't know, well....try relocking the bootloader with stock firmware images. Best of luck!
Hit Thanks if I Helped You!!!
Regards,
PoseidonKing
Click to expand...
Click to collapse
Already did that
Sent from my LG-H918 using XDA-Developers mobile app

manufan721 said:
Already did that
Sent from my LG-H918 using XDA-Developers mobile app
Click to expand...
Click to collapse
Oh boy! Then I can't help you buddy, sorry.. Never went through a situation like this.
Regards,
Poseidonking

Hey guys, can I buy T-Mobile lg v20 and being it to att without any issues?
It looks like band 17 is not supported on T-Mobile version and i read att uses that band exclusively. If that's the case any problem with LTE?
Thanks

I've been trying to get a Verizon v20 to run on T-Mobile. My Verizon moto z play has no problems. But the v20 either can get data to work and no voice or vice versa. If I get both working ,it only works a few minutes then the signal goes to a x and no signal at all. Did the apn stuff bit no luck. I remember had to root the verizon g2 to work this way with a certain Rom. Anyone been able to get it working?
Sent from my VS995 using Tapatalk

kenbrownstone said:
I've been trying to get a Verizon v20 to run on T-Mobile. My Verizon moto z play has no problems. But the v20 either can get data to work and no voice or vice versa. If I get both working ,it only works a few minutes then the signal goes to a x and no signal at all. Did the apn stuff bit no luck. I remember had to root the verizon g2 to work this way with a certain Rom. Anyone been able to get it working?
Sent from my VS995 using Tapatalk
Click to expand...
Click to collapse
Uh-oh, looks like this device has some major issues..... somebody will sure help you out. Look out for different sites, like androidcentral or something.
Hit Thanks if I Helped You!!!
Regards,
PoseidonKing

Hi,
I noticed that wifi does not auto connect known/saved networks. Has anyone have this issue?

hashim17 said:
Hi,
I noticed that wifi does not auto connect known/saved networks. Has anyone have this issue?
Click to expand...
Click to collapse
It won't auto-connect if it detects low network bandwidth. Also, auto-connect won't work if the existing network password is changed or tampered with. Another case is that somebody might be blocking you from his/her network (unless it is your own network! LOL).
Hit Thanks if I Helped You!!!
Regards,
PoseidonKing

I am seeing a lot of great themes popping up for the Lg V20. Big thanks to all the designers. I am starting to research tutorials for how to creat my own theme. There is a tone of information out. I am not asking anyone to create a turorial for me but i was wondering if anyone could recommend one for me to check out that will work with nouget and the lg build in theme selector.

rtneon79 said:
I am seeing a lot of great themes popping up for the Lg V20. Big thanks to all the designers. I am starting to research tutorials for how to creat my own theme. There is a tone of information out. I am not asking anyone to create a turorial for me but i was wondering if anyone could recommend one for me to check out that will work with nouget and the lg build in theme selector.
Click to expand...
Click to collapse
Other than LG app world......you can go to Google app world and search for LG home theme. Than you'll find the majority that works with the V20, rather than searching thru a bunch that wont work.
When I was looking for custom themes, I found out that they call LG V20 launcher the LG home.

shwnr11 said:
Other than LG app world......you can go to Google app world and search for LG home theme. Than you'll find the majority that works with the V20, rather than searching thru a bunch that wont work.
When I was looking for custom themes, I found out that they call LG V20 launcher the LG home.
Click to expand...
Click to collapse
Thanks for the reply. I have found the themes, i am looking for tutorials to make my own.

rtneon79 said:
Thanks for the reply. I have found the themes, i am looking for tutorials to make my own.
Click to expand...
Click to collapse
You could try starting here........
https://www.google.com/amp/s/www.xd...theming-and-create-your-own-theme-easily/amp/

V20 is stuck on CM14 android boot logo
My lgv20 is stuck on the boot logo after i flashed cm14. i tried to boot into recovery but it will not let me. I think the unlocked bootloader message blocks it. Any help would be appreciated

Hi
My lg v20 can't open any url in any app
When i tried to open url yhe app just shutdown
Pls help me

I am having a problem getting my OP5 to work

IF someone could take time out of your busy schedules I would be most grateful and could make it up to you
I got the OP5. I used it one day, yesterday. Today I am sporadically able to get on the internet, most of the times not. I started getting a KEY icon in the status bar
I googled and searched to see it has something to do with an APN or VPN I don't know what they are, I am sorry
I tried to read how to do it but got intimidated on different ways, one manual one another way, on each site. Many ways
I tried to work it out with OnePlus Service. Their service has a lot to be deserved. The first guy didn't know what it was. The second was, I sent a screen shot, he said he'd talk to level 2 and call back
45 minutes later, I got an email saying "Thanks your issue has been solved" I tried to call back, to no avail. Closed
If anyone could walk me thru it, here, private messages, email I would be most grateful. I have lets say a few health issues and parents I need to reach, and have no land line
I don't want to return the phone.
Thank You
Eric

eric0668 said:
IF someone could take time out of your busy schedules I would be most grateful and could make it up to you
I got the OP5. I used it one day, yesterday. Today I am sporadically able to get on the internet, most of the times not. I started getting a KEY icon in the status bar
I googled and searched to see it has something to do with an APN or VPN I don't know what they are, I am sorry
I tried to read how to do it but got intimidated on different ways, one manual one another way, on each site. Many ways
I tried to work it out with OnePlus Service. Their service has a lot to be deserved. The first guy didn't know what it was. The second was, I sent a screen shot, he said he'd talk to level 2 and call back
45 minutes later, I got an email saying "Thanks your issue has been solved" I tried to call back, to no avail. Closed
If anyone could walk me thru it, here, private messages, email I would be most grateful. I have lets say a few health issues and parents I need to reach, and have no land line
I don't want to return the phone.
Thank You
Eric
Click to expand...
Click to collapse
Are you in the US ?if so which network ATT or T Mobile ? have you installed the OS update that they pushed out today ? oh and the best way to contact OP support is via the CHAT app. you shouldn't have to monkey w/ the VPN settings. UPDATE: they are about to push out a 4.5.3 hotfix update.

eric0668 said:
IF someone could take time out of your busy schedules I would be most grateful and could make it up to you
I got the OP5. I used it one day, yesterday. Today I am sporadically able to get on the internet, most of the times not. I started getting a KEY icon in the status bar
I googled and searched to see it has something to do with an APN or VPN I don't know what they are, I am sorry
I tried to read how to do it but got intimidated on different ways, one manual one another way, on each site. Many ways
I tried to work it out with OnePlus Service. Their service has a lot to be deserved. The first guy didn't know what it was. The second was, I sent a screen shot, he said he'd talk to level 2 and call back
45 minutes later, I got an email saying "Thanks your issue has been solved" I tried to call back, to no avail. Closed
If anyone could walk me thru it, here, private messages, email I would be most grateful. I have lets say a few health issues and parents I need to reach, and have no land line
I don't want to return the phone.
Thank You
Eric
Click to expand...
Click to collapse
Have you downloaded any battery saving applications,? Doze, etc.
I would start uninstalling 3rd party apps, starting with the most recent ones.

I am on Tmo in the US. I got an update yesterday but none today. Who are you with. Any problems. Do you think it is that APN problem?

eric0668 said:
I am on Tmo in the US. I got an update yesterday but none today. Who are you with. Any problems. Do you think it is that APN problem?
Click to expand...
Click to collapse
I'm on T Mobile and have never had a problem w/ T Mobile and OnePlus (and I've owned EVERY model they have put out). You should not have to touch your APN settings at all. Currently your OP5 should be on Oxygen OS 4.5.2 and they are pushing out an update tomorrow (4.5.3) but I don't think either update has anything to do with your issues. I assume you have your T-mobile Sim card in slot #1 correct ... it will tell you that information under settings> SIM & NETWORK SETTINGS. Below is a screen shot from my OP3T, but the OP5 looks the same. Make sure the Mobile Data is turned on as shown. When all else fails....just do a factory reset and start over. Make sure you are somewhere that has WIFI if you have to do so, makes set up much easier. And again, I only ever have to go to this settings when setting up a new phone if I want to turn on VoLTE, all the other settings are factory set.
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eric0668 said:
IF someone could take time out of your busy schedules I would be most grateful and could make it up to you
I got the OP5. I used it one day, yesterday. Today I am sporadically able to get on the internet, most of the times not. I started getting a KEY icon in the status bar
I googled and searched to see it has something to do with an APN or VPN I don't know what they are, I am sorry
I tried to read how to do it but got intimidated on different ways, one manual one another way, on each site. Many ways
I tried to work it out with OnePlus Service. Their service has a lot to be deserved. The first guy didn't know what it was. The second was, I sent a screen shot, he said he'd talk to level 2 and call back
45 minutes later, I got an email saying "Thanks your issue has been solved" I tried to call back, to no avail. Closed
If anyone could walk me thru it, here, private messages, email I would be most grateful. I have lets say a few health issues and parents I need to reach, and have no land line
I don't want to return the phone.
Thank You
Eric
Click to expand...
Click to collapse
most probably a wrong vpn setting. Try gong to settings>more>vpn and delete any vpn listing if there are any

Jerry, Alan.....thank you. Jerry my settings are exactly as they are in your pic. I found that Lookout has web browser protection on and when I take it off, it works...sort of. I have used Lookout on many phones and this wasn't an issue. Many say Lookout and similar is not needed?
Well when I went to the VPN setting, a Lookout icon was there, I deleted it.
But my email is not working and I'm not sure how related. TypeApp I cannot set up my account and log in. I was able to log into K9 which I don't prefer, but regardless, I am not getting notifications.
Thanks a lot for your help. As I believe I stated in my post, I am well aware that when people volunteer to help they are taking from their personal time.

eric0668 said:
Jerry, Alan.....thank you. Jerry my settings are exactly as they are in your pic. I found that Lookout has web browser protection on and when I take it off, it works...sort of. I have used Lookout on many phones and this wasn't an issue. Many say Lookout and similar is not needed?
Well when I went to the VPN setting, a Lookout icon was there, I deleted it.
But my email is not working and I'm not sure how related. TypeApp I cannot set up my account and log in. I was able to log into K9 which I don't prefer, but regardless, I am not getting notifications.
Thanks a lot for your help. As I believe I stated in my post, I am well aware that when people volunteer to help they are taking from their personal time.
Click to expand...
Click to collapse
Lookout ? I haven't heard of that "lost my phone" app I'm YEARS, haha. Didn't know they were still around. Android has "lost my phone" built in now. Ya don't even have to turn it on now. As for "email" apps...I have always just used GMAIL app. Sounds like you are just having various app setting problems. If you mean actually HEARING notifications ... Make sure your notifications slider is not turned to the middle "do not disturb" setting. The slider of course is on the left side of the phone. It has 3 different positions.

If does look like app incompatibilities. I am able to get online uninstalled Lookout antivirus. I don't need one? T-Mobile has given us Pro for years