Phone cycles between "saved, secured" and "connecting" - X Play Q&A, Help & Troubleshooting

but it can't connect to my wireless network. It happens for some of my other phones too in other places. Is this an Android problem or a Moto X Play problem? Thanks.

I think its more of some wifi chip don't work well with some wifi routers ..
hopefully they'll fix it with an update soon ..

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[Q] WiFi problems and questions

My WiFi on the Atrix crashed all my 3 routers (ActionTec/Dlink/Linksys), sometimes after a few minutes, sometimes after several hours.
The routers needed restart after that. Also wired connections were affected.
I tried messing with static IPs and sleep mode, nothing worked!
Now I upgraded my Dlink DIR 655 from 1.11 to 1.33 (supposedly the best).
Things changed
Now my Atrix takes only itself down, the Dlink keeps working for other wireless and wired devices.
The Atrix says its connected and I get the icon with full bars, however no data is transferred. The market and other apps say network error.
I can switch connection over to my other WIfi network and all is good again.
Has anyone seen this behaviour?
Also is there an app that shows me the link mode G or N and the current link speed? I cant seem to find a good app. I would also like to see if I can lock the Atrix to G or N only. Is there such a toggle switch?
Thanks.
Update: Switched connection from Dlink to Linksys and it worked for about 30 minutes then the linkksys crashed (could not reconnect got no IP). Switched back to the Dlink, got connected, good signal but no data. Even after a phone reboot. So I think it might be still on the DLink side although I have Netflix (PS3 wireless) and another PC connecting fine. This and the VOIP mic problems (Skype etc...) bug me the most about the phone.
ive been having this same problem since i got my phone and im still having problems. its pissing me off. cant even use my netflix through the Wii to watch on the big screen
spacev and trapjawmusic, who is your internet provider? I have a POTS+DSL line + WRT54GS and never encountered this problem.
gnahc79 said:
spacev and trapjawmusic, who is your internet provider? I have a POTS+DSL line + WRT54GS and never encountered this problem.
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centurylink is my isp. i dont know if its my router that is just crappy or my cell phone is interrupting it while the wifi is on and im trying to browse causing the routers wifi to cut everything off thats on wifi

WiFi disconnects often?

I'm really happy with the phone so far, but my wifi disconnects fairly regularly and I keep getting a force close on the SMCC Process (whatever that is). Anyone else having problems?
I just read the thread below this and that issue seems similar.
EDIT: I tried turning off the smart wifi, but it still loses connection. The phone still shows that it's connected to whatever wifi signal, but stops downloading. This happens both at home and at work, so I don't believe it's related to the router itself.
I'm seeing the same issue on mine as well. Noticed it last night playing Pandora via wifi. Would play like 3 songs then nothing. I would have to toggle wifi on/off to get Pandora playing again.
jfugate15 said:
I'm seeing the same issue on mine as well. Noticed it last night playing Pandora via wifi. Would play like 3 songs then nothing. I would have to toggle wifi on/off to get Pandora playing again.
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Sounds like basically the same thing. If I wait long enough, it comes back on its own, but it's faster to just cycle wifi or airplane mode once. It's fairly frustrating, and I even found myself just using 3G to do things last night instead of Wifi.
seems to be a known issue in other S4 forums:
http://forum.xda-developers.com/showthread.php?t=2254568&page=2
Mixed Mode WIFI
I had this exact same problem with my EVO 4G LTE, the problem was the mixed mode WIFI. (B,G,N). On the EVO it turned out to be an easy fix because there was a setting in the WIFI menu to force either B or G. As soon as I selected one mode I had a solid internet connection. The problem here is there does not seem to be an option in the S4 settings to allow this. I have been trying to force single mode on my router to see if that will fix it but my router will not allow me to turn it off either. Pretty serious bug I would say.
WIFI worthless on brand new S4
If you are having issues with this you might want to check this thread out!!
http://forum.xda-developers.com/showthread.php?t=2253471&page=3
it doesn't do it as often as it did with the SGS3 though
I really wish I could find a resolution to this. I'm thinking of wiping my phone and starting over to make sure it isn't an app issue, but man that's a lot of work.
Im having the same issue as well.. Im almost positive its common issue and i would expect it to be addressed in the next OTA
The common link seems to be DLink router. We have a Cisco Linksys router and it stays hooked up solid on that.
I have an Asus router. Don't know if there are usually problems with those or not, but I haven't had any prior issues.
I have a Cisco e4200 stock and a Asus running ddwrt operating as a wireless bridge to extend my network. I had to turn off mixed mode on both devices to resolve the issue. Hope that helps.
Sent from my ASUS Transformer Pad TF300T using Tapatalk HD
I have the same problem but I have Netgear routers. The one at my house works fine, but at my other location. The wifi drops.
Same problem on dlink
Adding my 2 cents because I have 2 S4's that I've been testing with and I'm getting mixed results... my first post here so I hope I'm doing this right!
I have 2 wireless routers at home:
- DLink DIR-655
- One provided by my ISP (Bell Canada; not sure of the model at the moment)
The DIR-655 is troublesome for BOTH S4 devices; they stay connected for a few minutes (or longer in some cases) but will always end up not transferring data even though they show as having a very strong signal. Turning wifi on/off always fixes the issue for a short period of time.
Knowing that there seem to be compatibility issues with the S4 and DLink router, I switched them both over to the Bell router. Now only one of the devices has the wifi issue described above.
I found it odd that changing the router being used fixed the issue for one of the devices but not the other. I'm now questioning whether one device has a hardware issue or not (doubtful on this, but worth questioning).
Both S4's have the most up-to-date firmware as do all of the routers in the house. No other devices (iPhones, laptops, apple tv, etc...) have any issues with the wifi.
I've tried resetting the routers, forgetting the wifi connection and setting it back up, rebooting the phone, smashing my head against the wall; nothing seems to have worked permanently.
Is it possible that this is a hardware issue and not a software issue? Has anyone else had similar results with multiple devices?
fix....?
this wifi drops are due to the router WIFI signal setting. it will drop it you are using a B/G Mixed signal/ B/G/N Mixed signal. i recommend setting it on 802.11 g. or, if all your Devices in the house have N use N since it has more bandwidth. i use G because of the PS3
Hope this helps resolve the issue for you guys, it sure did for me.
Yurijoejoe said:
this wifi drops are due to the router WIFI signal setting. it will drop it you are using a B/G Mixed signal/ B/G/N Mixed signal. i recommend setting it on 802.11 g. or, if all your Devices in the house have N use N since it has more bandwidth. i use G because of the PS3
Hope this helps resolve the issue for you guys, it sure did for me.
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Thanks for the suggestion, I can attest that this wasn't a permanent solution for me. After switching to N mode only, the amount of times the issue occurred was reduced, but still happens at least once per day.
It's also a pain when I'm connected to networks where I have no control over the wireless settings (work, public networks, friends networks).
I have a linksys modem and router. Haven't had a single connection issue with this phone as I had with my EVO. As my wifi disconnects and reconnects right away. Lol. First time that has happened. Knocked on wood.
Sent from my SPH-L720 using xda app-developers app
I find it disconnects much less often than the sgs3, but still occasionally disconnects
Sent from my SPH-L720 using xda app-developers app

G2 Verizon - Wifi Won't Connect

Has anyone had any issues connecting to Wifi networks on their G2s? I got the verizon version on Saturday and haven't been able to get the phone working on 2 different wifi networks. I can connect to the wifi network just fine, but I can't access the internet at all. I can confirm that other devices are able to connect no problem.
Curious if anyone has some thoughts on how to potentially fix this. If not, will be heading back to Verizon to get a new one. Thanks in advance for the help.
Re:No wifi Connect
au6768 said:
Has anyone had any issues connecting to Wifi networks on their G2s? I got the verizon version on Saturday and haven't been able to get the phone working on 2 different wifi networks. I can connect to the wifi network just fine, but I can't access the internet at all. I can confirm that other devices are able to connect no problem.
Curious if anyone has some thoughts on how to potentially fix this. If not, will be heading back to Verizon to get a new one. Thanks in advance for the help.
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I have the AT&T G2 version , it will connect to any wireless router but the connection will last 5 seconds then no internet, this is totally unacceptable I upgraded from the G-Pro and may go back as that never had this issue, I did read LG had a similar problem with the Nexus 4 and Optimus G
Mine works fine. I have a VZW G2 and an ATT G2 connected on the same router. It connects to both G and N networks.
No issues with my Verizon G2.
au6768 said:
Has anyone had any issues connecting to Wifi networks on their G2s? I got the verizon version on Saturday and haven't been able to get the phone working on 2 different wifi networks. I can connect to the wifi network just fine, but I can't access the internet at all. I can confirm that other devices are able to connect no problem.
Curious if anyone has some thoughts on how to potentially fix this. If not, will be heading back to Verizon to get a new one. Thanks in advance for the help.
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Click to collapse
Did you try rebooting your router? I see this at home with the families iOS devices a lot, especially after heavy data traffic. I'll turn off the router for a couple hours or overnight and the next day all is well. Router is open, no encryption.
au6768 said:
Has anyone had any issues connecting to Wifi networks on their G2s? I got the verizon version on Saturday and haven't been able to get the phone working on 2 different wifi networks. I can connect to the wifi network just fine, but I can't access the internet at all. I can confirm that other devices are able to connect no problem.
Curious if anyone has some thoughts on how to potentially fix this. If not, will be heading back to Verizon to get a new one. Thanks in advance for the help.
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I have the exact same problem. It will sometimes transfer some data using browsers, but nothing on facebook, pandora, or the play store it will say connection lost or not data connection.
My wife has the same phone and it works no problem and also the laptop. Must be a dud wifi radio or something like that. Mine is going back to the store tomorrow.
au6768 said:
Has anyone had any issues connecting to Wifi networks on their G2s? I got the verizon version on Saturday and haven't been able to get the phone working on 2 different wifi networks. I can connect to the wifi network just fine, but I can't access the internet at all. I can confirm that other devices are able to connect no problem.
Curious if anyone has some thoughts on how to potentially fix this. If not, will be heading back to Verizon to get a new one. Thanks in advance for the help.
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Are you trying to use adblock by any chance? I was and it was causing the same issue you have. I uninstalled it and changed my proxy settings back to none and wifi is working great now.
Just received my LG G2 White brand new from T-Mobile about 2 hours ago. After many attempts to troubleshoot the issue it all failed. The problem is Wifi will connect to router and even work but after 30 seconds the connection goes down. The actual Wifi signal shows connected but no internet it gets stock. We tried resetting the phone and toggling with different features but still it did the same thing. T-Mobile is the worst they were trying to have me ship the phone back and leave me phone less for days. I complained and they are sending another one overnight but have charged me for the phone on my account. Mind you I've had months of bad service, after all I think I got a defective phone. I've read some other people having the same issue with other carriers. If I get another one with the same issue I'm jumping boat. If anyone knows of a work around let me know. I tried 2 different routers same issues connects then it randomly disconnects and stops downloading or transferring data.
Reset Phone - didn't work
Turned off mobile data - didn't work
Turned off wifi sleep - didn't work
I'm on Verizon. I have trouble with initial connection to wi-fi. It says obtaining IP address for a very long time. Even if I have a very strong signal. It takes about five minutes. It eventually connects and works fine. Then next time I try to connect to that router it works fine. It's only the first time I try to connect to a new router.
I just got this phone over the weekend and I was also having trouble connecting to my home wifi.
It would stay connected for 30 seconds or a couple of minutes then disconnect however the entire time the status under the Wi-Fi settings page says Connected even though I couldn't access the internet or the admin page of the router. Frustrating. If I turned off the mobile data, the wifi, the phone, the router, or some other unknown combination of events it would then reconnect again for another 30 seconds to a couple of minutes.
I called Verizon, they told me to take the phone back since I was within my 14 days. I did this and was optimistic. Then the new phone immediately experienced the same issue.
I did some more research, changed my router from 20 mhz channel width to auto 20/40 mhz. Not sure why it was set to just 20. I thought that would fix it. Nope.
I tried to set my phone to use a static IP, that didn't work either.
Then last night I tried the WPS Push Button option instead of using a password. This method worked and my phone stayed connected. I haven't had a chance to repeat my steps to verify it works again but wondering how other people are connecting, password, wps push button, wps pin? WPS is not my preferred option due to the security risks but just trying to track down what works and what doesn't.
I am able to connect at work just fine using a password.
I'm having a similar problem - my work network has no problem connecting while my home network almost never works with this phone (~25% of the time, other devices have no problem). Occasionally, resetting the phone or just turning on-and-off WiFi fixes the problem, but more often I just give up and use 4G. Anyway, if anyone finds a solution, please post! This is such a standard feature that should really work out of the box.
In case it helps, my home network uses "WPA/WPA2 PSK" security and my work connects to "802.1x EAP" security - also I'm not adverse to changing the security options if it fixes the problem.
Thanks! Nick
After reading more on this, I've decided this issue is router related not phone related.
I discovered my router reached end of life in April of this year is no longer receiving firmware updates. Newer versions of my router have received multiple updates since then.
I will be buying a new router. I report back on if it works.
I really don't think it is "router related" as all my other devices work as expected with my router. A new router may fix the problem, but I'm pretty sure the phone's WiFi is buggy and not the router..
Sent from my VS980 4G using XDA Premium 4 mobile app
In my situation it really appears to be how my router is handling the connection when I connect with a password since I can connect with limited security.
Does your router have a firmware update available for it? If so, have you applied it?
Received my new to me router yesterday with updated firmware as of 10/7/13.
My phone was connected for a few hours last night and I have not had any problems today. I'll report back if I start experiencing any issues but getting rid of my old, end of life router and replacing it with a newer router worked for me.
I did not buy a brand new router either. I went with a cradlepoint mbr95 which has been on the market for awhile and has already had a few firmware updates.
Check you wireless security settings
Had a similar issue to this and it seemingly was resolved when I moved the wireless router security over from WPA/WPA2 personal to WPA2 personal only. The phone found the WAP and connected right away. I tried to reproduce the behavior but alas I have not been able to do so. Perhaps this will help others.
hi guys
i found the problem
it happens just when you disable auto update in "settings>general>about phone>update center>software update>check automatically"

Wifi stays connected but loses internet access

After the upgrade to Lollipop on my Yoga 2 830, I'm noticing that the wifi gets no internet access even while connected every so often. I have to turn off and turn back on the wifi for it to reconnect. Is anyone else having this issue? I don't have any issues w/ any of my other devices connected to wifi.
I'm not on static IP, no issues with the router. I didn't have any issues on kitkat. Please share if you also have this issue. Thanks.
Thorin78 said:
After the upgrade to Lollipop on my Yoga 2 830, I'm noticing that the wifi gets no internet access even while connected every so often. I have to turn off and turn back on the wifi for it to reconnect. Is anyone else having this issue? I don't have any issues w/ any of my other devices connected to wifi.
I'm not on static IP, no issues with the router. I didn't have any issues on kitkat. Please share if you also have this issue. Thanks.
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Hello!
Did you try connecting your device to another wifi network to see if the problem persists?
I have noticed something similar happening with my Xperia Z ultra after it upgraded to lollipop. I realised that it was happening only on the older wifi routers (I use an ancient Linksys WRT54G), but seems to have no problem with the newer ones.
Changing the channel of your wifi router might help alleviate the problem. I am not certain if it would work in your case, but if you do not have another router handy, this just might do the trick. If you are looking to change the channel, an easy guide is available here.
I hope this helps
I've got a Netgear AC1900 nighthawk with a netgear ex6200 range extender. The tablet is primarily connected to the 5ghz band on the nighthawk. I do have other routers but they are older. I might have to try to take it to work and see if I lose internet access.
I've changed the bands around and it does help. I've rebooted the router, rebooted the tablet, forgotten the wifi and so on. It's still happening after some time. By the looks of it, there are others that have experienced this on other devices. I haven't done a factory reset. I would prefer not have to go through the setup again.

Problem on wifi

Hello everybody!!
I have a problem with my S7 edge...
When i turn on the wifi my S7 edge connect to my wifi and after 1minutes my phone lose the wifi...And after 5-10seconde my phone find the wifi
When i go to the menu wifi i see on my wifi" Internet not available"
I try on my computer and other phone and the wifi work....
What is the problem??Software problem or hardware problem?
Please don't say me it's a hardware problem
My 4g works good!!
Thank you so much
It could be a problem with your WiFi access point. I know some Broadcom chipsets can crash when certain devices try to connect over 802.11g. If you have a wireless N 5 Ghz radio, you could try to connect to that SSID instead. I have a router that started having constant WiFi crashes when I got my new phone, but I just had to get on the 5 Ghz SSID and it stopped crashing.
Thansk for the answer !! it's work

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