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My Note4 was updated to Lollipop about 2 weeks ago and it was running ok until 3 days ago where it keeps on restarting, freezing up, not responsive etc.
The last application that I installed was "FACEBOOK GROUP" but I'm sure this isn't the problem because of the factory reset as explained below.
I have done a factory reset, but I reinstalled all the applications (except Facebook Group), but the problem still persists. It even restarting without it's being touched. Per day, it could restart up to 15 times.
Most of the problem appears when the phone goes into an idle state and won't turn on unless I do a battery pull (like Blackberry).
But sometimes it would respond from the idle state after a 20-30 seconds.
I did find an article that the motion and gestures are causing the unresponsive issue, in which I have followed and disabled all the motion and gestures, this doesn't help. Problem persists.
I have talked to the Samsung Tech support and they told me that I would have to bring it to the service center in Singapore (I live in Jakarta) and they would need to diagnose it. I did mentioned that I want a new phone but they said that they don't have exchange policy. This is really bad because Iphone has an exchange policy, why doesn't Samsung have one too??
Anyone in Singapore maybe have the same issue? or have a knowledge about the exchange policy?
Have you tried uninstalling Facebook Group from your Note 4? It seems to me that the Facebook Group App must be causing some sort of problem with your Note 4.
DarkGuyver said:
Have you tried uninstalling Facebook Group from your Note 4? It seems to me that the Facebook Group App must be causing some sort of problem with your Note 4.
Click to expand...
Click to collapse
After I did a factory reset. I didn't install Facebook Group
UPDATE 1 :
I uninstalled DU Speed Booster, and the problem seems to be better, but still hangs after unplugging from charger.
Does anyone use DU Speed Booster with Lollipop?
bankir said:
UPDATE 1 :
I uninstalled DU Speed Booster, and the problem seems to be better, but still hangs after unplugging from charger.
Does anyone use DU Speed Booster with Lollipop?
Click to expand...
Click to collapse
OK, seems like DU Speed Booster may have messed with the system settings of your phone somehow. Are you using the stock firmware that came with your Note 4?
DarkGuyver said:
OK, seems like DU Speed Booster may have messed with the system settings of your phone somehow. Are you using the stock firmware that came with your Note 4?
Click to expand...
Click to collapse
Yes sir, it is the stock rom.. and it's not rooted. Still original except that it has been updated to Lollipop.
Uninstalling DU Speed Booster seems to make it a little better, but occasionally it still freezes and restart but it's not as many times as before.
If the system setting has been messed up, then I will do another hard reset tonight and see if that would fix the issue. I'm tired of waiting for the phone to come alive after idle or when it restarts by itself.
UPDATE 2 :
I did a factory reset last night and left it to sleep while it was updating stock applications (I have not installed any of my application).
This morning when I woke up. I couldn't turn on the phone. It was frozen and it has a solid red LED light on the top left. This happens quite frequently before too. So I'm not sure what the issue is. Btw, my note 4 is the first batch. Bought it when it first came out.
I had to take the battery out and started the update again.
Then it got restarted when I tried to swipe my finger to enter the homepage.
Why doesn't Samsung give an exchange policy? their rival Apple does..
Yeah, I think you need to return your device to Samsung for repairs. As for why Samsung doesn't have a exchange policy, because retailer's tend to have a exchange policy where if they can't fix your device they will replace it with another one. Since retailer's give you a 1 year standard retailer's warranty with the purchase of any electronic device. Apple has a exchange policy, because as well as being a device manufacturer they are also a retailer for their own devices.
My Note 4 has been a lot better since I reseated the SD Card. I did that before too.
I'm starting to think that my SD Card was not reseated properly causing the system to hang / freeze.
As of now, I think the culprit is the SD Card.. I will monitor and update again.
I think I posted too quicky.
The problem still persists, so it is not the 'reseating' of the SD Card.
I notice though, the problem with hanging, restarting, MOSTLY occurs when the battery is less than 40%. And sometimes, it won't even start / turn on even after I take out the battery. But when it is succeeded, sometimes, it would come out with the message (shown in the attachment). Every time this comes out, I have to take out the battery and wait 30+ seconds before trying again.
I really don't know what is the problem with the phone and this phone is bought overseas. Local Samsung Store can't fix it because they don't have the base band or software.
Please note that this phone has never been dropped / root. I have taken care of it carefully.
I'm really disappointed.
It does seem like a hardware error either with the internal memory chip or the battery. You could try replacing the battery to see if that would fix the problem, I doubt that would work. But I would prefer to just send it back to Samsung for repairs as they have the equipment to fix the problem.
Alternatively you could install Kies 3 from the Samsung website onto your computer and use that to do a firmware reinstall of your Note 4 and see if that helps. If that doesn't work then you really don't have much of a choice other than sending back to Samsung for repairs.
Similar Problem
My Note 4 has locked up three times after a full charge.. I noticed a solid RED LED after the phone fully charged and attempts to turn it on are unsuccessful, it's frozen. Nothing I do can wake it up short of removing and replacing the battery. The Lollypop update was done over a month ago so I doubt that is the cause. I'm still checking things out but it has occurred to me that if this happens to the S6, what would one do if you can't remove the battery?????
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
That is strange...I haven't had that kind of behavior on my Nexus 6-works without a problem-never freezes or reboots...now I know the Amazon app would do something to my Nexus 6 I don't know what but when I install it-my phone with reboot randomly or shut down...ever since I uninstalled it-no issues-for months.
Try running safe mode and see if it does it again-that way you will know if it is an app that's causing the issues. This is how it's done: http://www.greenbot.com/article/2923927/how-to-restart-your-android-phone-into-safe-mode.html
You can always try a factory reset as well....have you tried updating to the most recent factory image from Google?
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
I've been experiencing the black screen freeze frequently since getting the phone only a couple days ago. No other lockups however. Also running pure stock.
I too have the same issue. Screen goes blank and lock ups. Also running pure edition...
Same. Interestingly, in my case, it seemed to happen most frequently when using Hangouts.
I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.
Powergreb said:
I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.
Click to expand...
Click to collapse
I'm having the same issue. So no random freeze leading to reboot with ur rma device?
Sent from my Nexus 6P using Tapatalk
What I'm trying to say is don't panic and RMA your device. Do a factory reset and make sure you're on the latest firmware. Mine was OK after the first self-reboot during setup after factory reset but has been good while waiting for the RMA to arrive. To answer your question, the new device has been perfect but it's only been 48 hours.
I am facing a similar issue with my Nexus 6P, can anyone please help me with it?
On any rom, whatsoever, I get reboot when I turn the Google Maps Navigation On.
After few minutes, phone just reboots
I havent yet tried stock, any idea how can I find the root cause? I have cleared data for maps, also I have tried to uninstall maps with TiBackup and installed fresh from Play Store
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.
Jcomstock said:
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.
Click to expand...
Click to collapse
Mine actually had one random freeze and reboot after factory reset then nothing for 48 hours after that. Of course I rma'd mine and I'm glad I did. Screen is on the colder side with even volume speakers on the second unit. Sending my original one back.
Sent from my Nexus 6P using Tapatalk
I'm just about ready to RMA. I've tried factory resets, cache wipes and just recently updated to the latest stock MDB08M. It was fine for a day or two but now the lockups are increasing.
As others have said, by any other metric this is one of the best phones I've had. This freeze/reboot thing is getting annoying and even if it isn't happening to every user it's happening to enough to be of some concern.
I'm facing app closures, my gmail app keeps crashing, it happened on my graphite nexus 6p, and now same thing on my frosty 6p. Its not just gmail, it's also chrome now. Maybe i should have not restored from my previous device.
what's this?
I came to this thread expecting a lot more of a technical discussion (the site is called xda DEVELOPERS after all).. but instead all i see is "oh my phone is crashing.. i'm gonna RMA this sucks) posts.. moving on to android enthusiasts on stack exchange thank you very much
upgrading to 6.0.1 fixed it!
upgrading to android 6.0.1 fixed it!!
This is my first post on this forum. I searched around here for a solution, didn't really find one matching my problem. I am not a phone wizard or anything like that either. So I'll try my best explaining my problem.
First things first:
Phone: Note 4
Model #: SM-N910T
Android Version: 5.1.1
Rom: Stock Rom
Rooted: Rooted Once and used a custom Stock T Mobile Rom Once.
Here's the ROM I used at the time: http://forum.xda-developers.com/not...10tuvu1cog2-debloated-deodexed-stock-t3175406
Recently I So recently my phone out of the blue started lagging, freezing, and restarting itself. I didn't download any applications or anything like that for it to freeze up. I was currently then on the custom ROM I have mentioned above and it was the updated version. I have tried everything to my knowledge to try and fix the problem. I have tried going back to stock T mobile ROM (currently on stock rom now) through odin and stuff. After all that, it was still lagging, freezing, and restarting etc... Ran it through safe mode and the only problem in safe mode is that the lag is gone, but the restart is still there. Running in safe mode, if I would turn the screen off and back on to unlock my phone, there would be like 40% chance that it would restart after unlocking the phone and the phone would just restart normally. Rarely, whenever my phone would attempt to restart.. I would get a "Could not boot normally" message along with couples codes below and the image of android guy. Then I would have to take my battery out and attempt to restart the phone once again.. I've wiped the cache and everything in recovery mode, nothing helps at all. Also, the phone is in perfect condition. Hasn't been dropped, cracked, no water damage, or anything like that.
This place is my only hope to fix my phone before I will go out to buy another phone from the carrier.
Thank you all for taking your time to help me
u r not alone
hi, huntitude. even i am experiencing similar issues. kindly follow this thread and update if u find any solution
http://forum.xda-developers.com/note-4/help/frustrating-problem-phone-lagging-t3336964
doctor geek said:
hi, huntitude. even i am experiencing similar issues. kindly follow this thread and update if u find any solution
http://forum.xda-developers.com/note-4/help/frustrating-problem-phone-lagging-t3336964
Click to expand...
Click to collapse
Well I already got rid of my note 4 unfortunately before anyone could help me here so I had to upgrade my phone to note 5 and return note 4. While I still had my note 4, I realized something weird. While the phone was lagging and crashing etc.. When I had it plugged in for charge it would work perfectly fine. No lag, it wouldn't freeze up or restart (had it running perfect for 7 hours). It was like my phone was brand new again. As soon as I unplugged it from the charger, few minutes in and it was back to restarting and all that. I never knew why it did that.
Anyone know why this mightve happened?
Might be the battery though
I thought that too. I tried my brothers note 4 battery for awhile and it worked for a little bit and then it started doing the same thing even on his battery. Shrugs.
Huntitude said:
I thought that too. I tried my brothers note 4 battery for awhile and it worked for a little bit and then it started doing the same thing even on his battery. Shrugs.
Click to expand...
Click to collapse
In the COH update iteration there is an annoying bug that affect fingerprint.
The bug causing the phone to restart, lagging & closing all apps randomly when the fingerprint is set.
May be this one is also the same.
Try to disable all fingerprint related settings.
d4rkkn16ht said:
In the COH update iteration there is an annoying bug that affect fingerprint.
The bug causing the phone to restart, lagging & closing all apps randomly when the fingerprint is set.
May be this one is also the same.
Try to disable all fingerprint related settings.
Click to expand...
Click to collapse
I never used finger print scanning on my Note 4. Always disabled.
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
Sounds like your battery is on its way out. Have you tried a new battery?
Already mentioned in post above
tiguy99 said:
Sounds like your battery is on its way out. Have you tried a new battery?
Click to expand...
Click to collapse
QCube said:
I've tried everything, bought a replacement (genuine) battery and not fixed it.
Click to expand...
Click to collapse
Earlier in the week I had an error I've not seen before. Phone restarted and went to black screen sort of looking at a recovery screen with android logo and in the centre of the screen was the message
"Kernal Panic" with some information on the top. This only has happened the one time and hasn't happened since. Took the battery out and restarted again...
Try hardreset or flash via odin
Krprem said:
Try hardreset or flash via odin
Click to expand...
Click to collapse
How do I go about doing either of these....
Still happening and it's driving me insane, It won't last me until the end of my contract (January)
Its rebooting 80-90 times in ONE day? Good god! Have the phone turned off then. Unnecessary pressure is being put on the phone mate!
Factory Reset isn't going to solve it anyway, its for tiny problems. Your system is somehow messed up badly.
Do what the above member said. Flash a stock ROM via Odin. But before that you need to completely wipe the phone. To completely wipe you need a custom recovery like TWRP. So flash it now, root the phone, then reboot into TWRP and use the Advanced Wipe section to wipe everything (external SD not needed), then reboot the phone in Download mode, and flash the latest stock ROM via Odin.
You are now part of a large group of us having the same issues. Several things have been tried. One thought is that the motherboard is faulty. Replacing it would be expensive. Download the app "wake lock" and set it to partial_wake_lock. Don't ask me why it works, but it does. Apparently the phone goes nuts when the screen tries to go off, the partial lock keeps it from crashing. That makes the phone usable, hopefully a permanent solution will become available. ;( The only time it goes nutty again is if the battery runs down and when I restart, the app is not running. Going back to the back and setting it to partial has allowed me to play games, etc for extended periods of time and no problems. It shouldn't be that way, and I really suspect the marshmallow update and then security update screwed it up, it was fine before that.
QCube said:
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
Click to expand...
Click to collapse
Which version is your note 4? verizon? att? tmobile? sprint? etc united states variant? other country? This helps find out if others that are having the same problem are on the same setup as you and more importantly tells me if I'm likely to have a problem with mine getting ready to come. :laugh:
ithehappy said:
Its rebooting 80-90 times in ONE day? Good god! Have the phone turned off then. Unnecessary pressure is being put on the phone mate!
Factory Reset isn't going to solve it anyway, its for tiny problems. Your system is somehow messed up badly.
Do what the above member said. Flash a stock ROM via Odin. But before that you need to completely wipe the phone. To completely wipe you need a custom recovery like TWRP. So flash it now, root the phone, then reboot into TWRP and use the Advanced Wipe section to wipe everything (external SD not needed), then reboot the phone in Download mode, and flash the latest stock ROM via Odin.
Click to expand...
Click to collapse
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
phonepie said:
Which version is your note 4? verizon? att? tmobile? sprint? etc united states variant? other country? This helps find out if others that are having the same problem are on the same setup as you and more importantly tells me if I'm likely to have a problem with mine getting ready to come. :laugh:
Click to expand...
Click to collapse
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
grizzylemon said:
You are now part of a large group of us having the same issues. Several things have been tried. One thought is that the motherboard is faulty. Replacing it would be expensive. Download the app "wake lock" and set it to partial_wake_lock. Don't ask me why it works, but it does. Apparently the phone goes nuts when the screen tries to go off, the partial lock keeps it from crashing. That makes the phone usable, hopefully a permanent solution will become available. ;( The only time it goes nutty again is if the battery runs down and when I restart, the app is not running. Going back to the back and setting it to partial has allowed me to play games, etc for extended periods of time and no problems. It shouldn't be that way, and I really suspect the marshmallow update and then security update screwed it up, it was fine before that.
Click to expand...
Click to collapse
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
While upgrading a phone, especially for major upgrades like from LP to MM, OTA method should always be avoided. You MUST do a clean flash of the ROM, otherwise you are bound to have problems. 80% of time people complain because they didn't flash the ROM cleanly, so whatever you want to do now, do it, but if it doesn't solve it (very likely it won't), then kindly flash the ROM via Odin after a full wipe. And if even that doesn't solve it then its hardware.
QCube said:
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
Click to expand...
Click to collapse
Thanks for letting me know your version. Hopefully it wont affect mine since mine is US Verizon. But out of curiosity have you checked for even the slightest sticky button? I've had phones where a button started to get tacky and would cause it to keep the screen on or go on and off like what you're saying. May not even feel like a sticky button. Do they all click very responsive? or do any feel like they have a dull thud experience?
phonepie said:
Thanks for letting me know your version. Hopefully it wont affect mine since mine is US Verizon. But out of curiosity have you checked for even the slightest sticky button? I've had phones where a button started to get tacky and would cause it to keep the screen on or go on and off like what you're saying. May not even feel like a sticky button. Do they all click very responsive? or do any feel like they have a dull thud experience?
Click to expand...
Click to collapse
The volume rocker and power button feel really loose but this isn't really something new. Something I have noticed is when I take the cover off the back, the battery barely stays in itself. If holding screen upwards and battery cover off then It doesn't hold the battery which made me possibly think that perhaps the battery does not situate properly and doesn't deliver enough power (or too much) but this was just one of my theories into why the hell my phone is acting this way.
Edit:
Forgot to add I'm running the security patch 01/08/2016
QCube said:
The volume rocker and power button feel really loose but this isn't really something new. Something I have noticed is when I take the cover off the back, the battery barely stays in itself. If holding screen upwards and battery cover off then It doesn't hold the battery which made me possibly think that perhaps the battery does not situate properly and doesn't deliver enough power (or too much) but this was just one of my theories into why the hell my phone is acting this way.
Edit:
Forgot to add I'm running the security patch 01/08/2016
Click to expand...
Click to collapse
Are you able to wedge a folded small piece of paper between the bottom edge of the battery and the phone to make the battery fit tighter? I mean it's not good to have a loose battery. But I can't see how that would cause the screen to stay on. If anything I would think it would cause the phone to shut off or reboot.
QCube said:
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
Click to expand...
Click to collapse
Let me know how it goes. There are other threads about same issue. Most of us have tried reflashing, wiping everything, custom roms, going back to stock, trying to downgrade, taking out the sim card, taking out the sd card, not having both in at same time, brand new battery, I think even putting the battery in the freezer momentarily, etc. etc. Nobody seems to have had any real luck with it, except those who were under warranty and got a new phone, or are capable and wiling to exchange some hardware. I just find it odd that it happened all of a sudden after updates and recently to many people.. Still, I keep coming here hoping someone will have great news. Mine started with marshmallow, but definitely got worse with the security update.
grizzylemon said:
Let me know how it goes. There are other threads about same issue. Most of us have tried reflashing, wiping everything, custom roms, going back to stock, trying to downgrade, taking out the sim card, taking out the sd card, not having both in at same time, brand new battery, I think even putting the battery in the freezer momentarily, etc. etc. Nobody seems to have had any real luck with it, except those who were under warranty and got a new phone, or are capable and wiling to exchange some hardware. I just find it odd that it happened all of a sudden after updates and recently to many people.. Still, I keep coming here hoping someone will have great news. Mine started with marshmallow, but definitely got worse with the security update.
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why don't you reflash you device with supported PIT file and stock F.W ?
QCube said:
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
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Aside from the previously proposed wake lock solution, members in the T-Mobile Note 4 threads have experienced limited success with a downgrade to LP from MM.
From my reading, these issues seem to be common across all Snapdragon models, not to say it Exynos is excluded (I don't frequent Exynos threads).
himuslg123 said:
why don't you reflash you device with supported PIT file and stock F.W ?
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Click to collapse
I tried that and it didn't work for me. The only surefire solution is a replacement device, but even then there's no guarantee the device won't start acting up in the future.
pls help stuck in download mode
this is the issue I'm getting...I did a complete data wipe using twrp...now stuck on this screen...cant even push files...device not recognized in adb or fastboot mode....
what to do...??
imgur(dot)com/a/gKPaL
Well a new motherboard was the only thing that fixed it for me, replaced under the 2 year warranty but I had to wait a while for parts. What is interesting is that the phone is much faster, the battery life much better than when it was new. Also it now barely gets warm using google maps - before it got quite hot. It would be very interesting to find out what percentage of Note 4's have been going down with is problem - mine was a fairly early one - was Samsung rushing to beat Apple two years ago and a bad batch of parts used? I don't know -we need some answers on what is the problem to be sure.
Just a personal experience and thus advice, please don't keep flashing bunch of stuffs every other day. The more your eMMC gets used more chance of your phone getting messed up. This is how my Note 3 died, kept flashing this and that, and did the same on Note 4 too, but have now stopped. I don't know whether there's an endurance rating on these eMMCs used or not but this is what I think, I could be wrong, please quote me in that case.
hathertonwood said:
Well a new motherboard was the only thing that fixed it for me, replaced under the 2 year warranty but I had to wait a while for parts. What is interesting is that the phone is much faster, the battery life much better than when it was new. Also it now barely gets warm using google maps - before it got quite hot. It would be very interesting to find out what percentage of Note 4's have been going down with is problem - mine was a fairly early one - was Samsung rushing to beat Apple two years ago and a bad batch of parts used? I don't know -we need some answers on what is the problem to be sure.
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Wow, that sounds promising. I'm sending mine for replacement, and although I'm not getting a new MB installed, hopefully the incoming unit will be similar in performance to yours.
ithehappy said:
Just a personal experience and thus advice, please don't keep flashing bunch of stuffs every other day. The more your eMMC gets used more chance of your phone getting messed up. This is how my Note 3 died, kept flashing this and that, and did the same on Note 4 too, but have now stopped. I don't know whether there's an endurance rating on these eMMCs used or not but this is what I think, I could be wrong, please quote me in that case.
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Your reasoning sounds plausible, but my phone suffered similar issues and I only flashed my unit 2-3 times in the 14 months I had it.
Hey, I had been stuck with the issues as mentioned shortly after I upgraded to Nougat via ODIN (SM-G935F/probably Netherlands, Unlocked, no root, no mods). The phone would work fine and then suddenly start overheating and resultant bootloops and black screens when in certain standard apps like Google photos and Facebook. This would happen with no fixed pattern, sometimes everyday, sometimes once a month). I did cache clears and full resets but the problem would reappear. Phone stopped getting OTAs as well, although it got a few in the beginning. Security patches. Recovery typically showed updating and didn't progress.
Finally I decided to flash another latest stock ROM via ODIN. Now a few days have gone by without a sign of the previous troubles (God, I hope it stays like this).
My question after this long story, is this possibly a hardware problem, in which case I'll sell it off before it reappears. Or could it just be a software glitch solved by the new ROM, in which case I'd like to keep the phone. Which is more likely, I really want to keep the phone as the S8 upgrade is not worth the money for me, in my opinion.
waqar747 said:
Hey, I had been stuck with the issues as mentioned shortly after I upgraded to Nougat via ODIN (SM-G935F/probably Netherlands, Unlocked, no root, no mods). The phone would work fine and then suddenly start overheating and resultant bootloops and black screens when in certain standard apps like Google photos and Facebook. This would happen with no fixed pattern, sometimes everyday, sometimes once a month). I did cache clears and full resets but the problem would reappear. Phone stopped getting OTAs as well, although it got a few in the beginning. Security patches. Recovery typically showed updating and didn't progress.
Finally I decided to flash another latest stock ROM via ODIN. Now a few days have gone by without a sign of the previous troubles (God, I hope it stays like this).
My question after this long story, is this possibly a hardware problem, in which case I'll sell it off before it reappears. Or could it just be a software glitch solved by the new ROM, in which case I'd like to keep the phone. Which is more likely, I really want to keep the phone as the S8 upgrade is not worth the money for me, in my opinion.
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Sounds like a bad flash. The new flash removed the issues, so you're good to go.
Guess what guys, the problem returned after about 3-4 weeks. Appeared randomly while using FB. Phone went into bootloop and overheating again, and even when it restarted properly, it would go into the same cycle when I started using apps like messaging, whatsapp and facebook.
I booted in recovery and cleared the cache after about 25 reboots. One thing I noted was that recovery initially showed an update running, which got stuck first, and then completed after another reboot and entering into recovery. Has been stable for the past 24 hours now, like it never happened. I can't figure out what the issue could be, since now I can do whatever I want and it won't overheat like before or reboot.
Feels like a software issue since it disappears like it was never there. Hardware rarely does that. Is there a possibility that storage of some sort is bad at some point, and when data is written over that point, the problem appears. I'm shooting in the dark but can't figure it out otherwise.
Yup.
Seems you have memory issues.
Go to Samsung service and replace memory chip.