Related
Hi, wonder if someone else has had this problem.
My HD 2 will only sleep when on mains power. If it on battery when I put into sleep with the on/off button it comes back on after 1.5 seconds. Same if you wait 30 secs for it to go into sleep. To fix it (temporary) I have to put it on the mains for about a minute and then it behaves itself until the battery is about 50% and then it won't sleep again. This obviously drains the battery.
I have 'hard reset' the device and it is still the same. I also updated the rom from Vodafone support site. Still can't fix it.
Can anybody out there help please, it's driving me mad!
I have this happen every so often. fixed by plugging into the usb cable (doesn'tneed to be plugged in). what I understand happens is in the usb port a connection gets wobbled and stops sleep. sometimes I have to plug it in and out a couple of times.
Thanks
Thanks, didn't try it without power. I'll just carry a mini usb connector with me! Thanks again.
that's what I've started doing.
The USB insert actually doesn't work
Hi, tried the fix suggested but it doesn't work for me. I have to have the power supply live to make a difference.
Any other ideas?
sometimes it can take a few attempts. I normally soft reset first to see if that fixed it first. other than that I don't know.
sorry!
mine's started doing this now.. yey! rinses the battery too while its stuck on.
Tried a hard reset, even a different ROM and hasn't fixed it.
I'll try a different radio next
Anyone else got any ideas? is there some software that can monitor inputs to see what it is that's waking it up?
Spike
^ different radio didn't fix
Hey.
I had this, but after a while it didn't only do it on mains.
It started to do it all the time, and as you can imagine that was killing the battery.
I tried everything! took everything back to exactly how I got it and it still did it.
so I took it in for repair, they sent it back to me and it had clearly been opened up, and the screen was brand new.
If yours is still under warenty, take it to get fixed.
I spent a little over a month looking fro a fix and nothing worked at all.
Last 3 days i also have this problem....
Anyone found what is causing it or sending it for repair is the only thing to do..
anyone please?...
Press a button .. fixed
Haha
Mine does this too all of the sudden.
There is a very, very easy fix for this...
press the right lower button (The hang-up button)
Battery life is extended from 1 day max to 2-3 days standby even!
It used to go to sleep automatically tho.
I think I probably 'tweaked' it with the tweaking tools and that's why
it does it. I'm too lazy to turn it off - and - to be honest - it's good if it's on all the time. At least my GPS won't just stop the readings I take all of the sudden.
And after I'm all done playing with Navigation, I can still press the little button.
(It really IS NOT that much of a problem to quickly press it)
Stingraybass said:
Hi, wonder if someone else has had this problem.
My HD 2 will only sleep when on mains power. If it on battery when I put into sleep with the on/off button it comes back on after 1.5 seconds. Same if you wait 30 secs for it to go into sleep.(
Click to expand...
Click to collapse
Same problem here, have made hard reset, but still have the problem!
janne_s said:
Same problem here, have made hard reset, but still have the problem!
Click to expand...
Click to collapse
You might want to install the S2U2 program, and let it manage your power settings. I've found it to be much steadier and more reliable, without those sudden wake-ups and battery draining issues.
I don't think it has anything to do with software.
It is clearly a hardware issue
I had the same problem. After inspecting the usb close, i found that there is some dirt and/or corrosion at the contacts.
I cleaned them up using some spray for electic contacts and problem has gone for almost 1 week now.
I read somewhere on XDA that an other member tryied the same thing, problem solved but came back after a while...
Anyway the fact that i cleaned the usb and the problem is gone for now shows that is clearly a problem with this part of the phone..
solved
i two have had this problem and have just found out how to sort it out. basically i tried everything new radio, rom, getting rid of CHT
and in the end all it was is the usb connection!!!!
all you have to do when unplugging your usb cable is make it come out on a angle left to right. there are obviously some very delicate contacts that get knocked out of kilter making the phone think its still on mains power when its not hence never turning off
you can confirm this error by unplugging your phone going into backlight settings and seeing if you can adjust you light setting on battery power if when you adjust your light setting nothing happens you got the same prob as me
Well, mine was fixed by a hard reset. Been testing it since, and it hasn't failed to go to sleep now.
Since there's a few different "fixes". might be a couple separate actual causes.
Started facing same problem when was on hols in +40 and quite humid atmosphere. Connecting cable helps but only if the cable is plugged in power socket or computer. And that is actually a problem as I do switch often between Android and WM and after restart HD2 doesn't go to sleep
Did this two months ago with good results ;-)
mrlard12 said:
i two have had this problem and have just found out how to sort it out. basically i tried everything new radio, rom, getting rid of CHT
and in the end all it was is the usb connection!!!!
all you have to do when unplugging your usb cable is make it come out on a angle left to right. there are obviously some very delicate contacts that get knocked out of kilter making the phone think its still on mains power when its not hence never turning off
you can confirm this error by unplugging your phone going into backlight settings and seeing if you can adjust you light setting on battery power if when you adjust your light setting nothing happens you got the same prob as me
Click to expand...
Click to collapse
When I suffered from this problem a couple of months ago, I was flummoxed at first.
But then I decided to use a strong (20 diopter) magnifying glass to look at the ports and buttons of the phone. I could not imagine the amount of gunk I found inside the USB slot.
I cleaned with a very very small cotton swab dabbed in cleaning alcohol and wound around a pin and the problem was solved. Power consumption at rest went down from 30-40 to 4-9 mAh.
I now do this every few weeks.
I try the following, it works :
http://forum.xda-developers.com/showthread.php?p=8010471#post8010471
This has been going on for about a week or so.
At first I kept finding it off in the morning after charging, and then it became more common. Mostly happens when the screen is off but not always, I've had it turn off twice whilst I'm using it for example. A couple of times it has needed a long press to restart it before it will turn back on. Right now it has turned itself off and will not turn back on.
Battery has never fallen below about 50% throughout so it cant be that. It doesn't get heavy use so I'm not convinced its overheating. I had a look through the app list and none of them seem to be obvious candidates for the problem, and if i cant get the thing to turn back on I cant even test that.
I think this one is going back to HMV asap but I was wondering if anyone has any ideas for me to avoid the problem with its replacement, or if anyone is having the same problem. Its a shame as I've been really enjoying my Nexus.
Clem
clem2k3 said:
This has been going on for about a week or so.
At first I kept finding it off in the morning after charging, and then it became more common. Mostly happens when the screen is off but not always, I've had it turn off twice whilst I'm using it for example. A couple of times it has needed a long press to restart it before it will turn back on. Right now it has turned itself off and will not turn back on.
Battery has never fallen below about 50% throughout so it cant be that. It doesn't get heavy use so I'm not convinced its overheating. I had a look through the app list and none of them seem to be obvious candidates for the problem, and if i cant get the thing to turn back on I cant even test that.
I think this one is going back to HMV asap but I was wondering if anyone has any ideas for me to avoid the problem with its replacement, or if anyone is having the same problem. Its a shame as I've been really enjoying my Nexus.
Clem
Click to expand...
Click to collapse
Hi, I had the exact same problem and ordered a replacement from the play store. I never found a way to fix it, I would recommend you just get a new one from HMV. I hope this helps
This actually just started happening to me yesterday on my 3 day old 16GB Nexus 7. I kept mine plugged into the AC all weekend, and yesterday watched it shut down itself once. Thought it was a fluke and just turned it back on...left it running overnight...pick it up this morning and it's turned itself off yet again. I guess I'll have to return this one before it completely doesn't turn on anymore!
Bah. Thought that might be the case.
2 days off charge (and some time on charge) and mine still wont turn on.
Definitely going back for replacement.
Elsydeon, it sounds like you should do the same. Took about 4 or 5 days to go from irregular to brick.
I seem to be getting the same thing... Once every day or two I pick up my Nexus and the screen won't turn on, I hold the power button and it starts booting up. I haven't had this while charging (maybe because the screen is on while charging??)
For those of you who traded in for a replacement, did this solve the issue for you?
I was getting this, but was using one of those magnetic cover/cases. If I wrap the cover round the back of the N7 whilst using it, the magnet in the case/cover is sometimes strong enough to turn the device off from the back!
Mine has powered off twice now
clem2k3 said:
This has been going on for about a week or so.
At first I kept finding it off in the morning after charging, and then it became more common. Mostly happens when the screen is off but not always, I've had it turn off twice whilst I'm using it for example. A couple of times it has needed a long press to restart it before it will turn back on. Right now it has turned itself off and will not turn back on.
Battery has never fallen below about 50% throughout so it cant be that. It doesn't get heavy use so I'm not convinced its overheating. I had a look through the app list and none of them seem to be obvious candidates for the problem, and if i cant get the thing to turn back on I cant even test that.
I think this one is going back to HMV asap but I was wondering if anyone has any ideas for me to avoid the problem with its replacement, or if anyone is having the same problem. Its a shame as I've been really enjoying my Nexus.
Clem
Click to expand...
Click to collapse
Just wondering as well like the last guy if swapping for a new one helped this issue.
I actually have looked at the battery data and think somewhere the nexus has gotten a power spike that turns it off but not sure if that definitely is the issue.
If it is, perhaps it's where we are plugging in or a failure with the AC plug?
Ideas? I've attached a photo. I hope it uploaded.
Thanks.
nyhunter77 said:
Just wondering as well like the last guy if swapping for a new one helped this issue.
I actually have looked at the battery data and think somewhere the nexus has gotten a power spike that turns it off but not sure if that definitely is the issue.
If it is, perhaps it's where we are plugging in or a failure with the AC plug?
Ideas? I've attached a photo. I hope it uploaded.
Thanks.
Click to expand...
Click to collapse
I have exactly the same issue, taking it back to pcworld.
Ian Morrison
HTC OneX, G-Tablet www.smokecig.co.uk
Me too
unless i hear different from anyone here, going to exchange it for a new one today ... only been 2 weeks from Staples.
Actually going through the data, it's happend the last 3 days now.
I wake up to the white battery symbol.
By the way, for future ref, is bootloading warranty killing? I am in the process or restoring now just in case.
Thinking of getting their replacement plan now too because of this episode.
Thank goodness for titanium backup
Nexus 7 32GB Display Keep Turning Off
My Nexus 7 32GB tablet's display continues to turn off at random times also. It happens while I'm watching a video in landscape. But then I stop the video, go to the home screen, and it still turns off. I already replaced one last week and now its happening to my new one. Anyone got answers? I'm going to call google device support today. Maybe if enough people call, they'll do something about it. Their # is 888-836-3987.
Still happens
Otoniel76 said:
My Nexus 7 32GB tablet's display continues to turn off at random times also. It happens while I'm watching a video in landscape. But then I stop the video, go to the home screen, and it still turns off. I already replaced one last week and now its happening to my new one. Anyone got answers? I'm going to call google device support today. Maybe if enough people call, they'll do something about it. Their # is 888-836-3987.
Click to expand...
Click to collapse
My NEW 32 tab worked out fine for a night and woke up today to the full battery indicator and tablet off again.
I have a new insight though, somehow the battery temp is rocketing to 100 and I'm guessing that is when it shuts off.
It may be because I am using SetCPU to limit my CPU speed to 300mhz when the screen is off. Maybe the tablet is trying to update all my apps while I am sleeping? It shouldn't use so much power though.
I'm going to try to create a new command to let it use it's whole CPU as long as it's on AC and screen off and see what happens tonight.
Happened overnight again. No insights? Does anyone think my nexus will finally brick sometime?
I don't know anyway of testing what is up with this thing? Thanks.
Nexus 7 Screen Keeps shutting off - Fixed
To those experiencing issues with their Nexus 7 screen randomly shutting off.
I just received one for Christmas, and thought this dang thing sucks. The screen would stay off and only show for half a second when I click the lock button to turn it back on.
The issue what the case. The the case, when folding back, contains a small piece of metal on the click. This little connection, thought not direct, causes the screen to shut off. I've tested it out multiple times just to make sure.
Again the FIX is, keep metal away from the back of the nexus, it doesn't like anything that can cause a magnetic field. Even if the metal is enclosed by something.
nexus 7 screen turns off
For those of you who are experiencing intermittent screen display going to sleep mode or turning off you can fix it by removing your tablet cover. Some third party tablets come with different strength magnets stitched inside the cover. The magnet is used to activate the nexus tablet smart cover functionality. If you flip the cover to the back of the tablet the magnetic field may cause the tablet to think it should turn off while in use. Get rid of your cover reboot your tablet and notice that the screen will stop turning off. Hope this helps.
Hi, I also had similar problems with my Nexus 7. After removing the back of the unit, I saw that the battery was nearly unplugged. I simply popped the connector in and voila! no more SOD, turning off, nothing.
So, the Nexus was probably turning itself off because there was randomly no more power comming from the battery.
Here's a link on how to remove the back shell : http://www.ifixit.com/Teardown/Nexus+7+Teardown/9623/1
Look at Step 4.
That Fixed It!
StefGou said:
Hi, I also had similar problems with my Nexus 7. After removing the back of the unit, I saw that the battery was nearly unplugged. I simply popped the connector in and voila! no more SOD, turning off, nothing.
So, the Nexus was probably turning itself off because there was randomly no more power comming from the battery.
Click to expand...
Click to collapse
I was researching before going to get my Nexus 7 replaced today as it also started having this issue. After reading your post, I took your advice and removed the back to find that my battery connection was also barely intact! Thus it would lose power any time it was bumped slightly to that side. Now that the connection is securely in place, I've had no more problems!! Thanks to you StefGou!!!
Hey guys. A few hours ago I encountered the same said problem. I woke up to find the battery was depleted so I charged it. It turned on by itself and stated that I have 6% battery left. As I wait, suddenly the screen was like distorted and give me static sound then shut off. Numerous trials later end up the same. So I just put on the charger thinking to let the battery full. To my surprise, there was no indicator that my N7 is charging. I just leave it charging and left. About an hour I got back it still nit charging. I boot the N7 and it still on 6% battery. So I followed you guys handsomely instructions to remove the 3rd party cover and now my N7 is back. Thanks guys. But I wonder why it is happening now? I've been using the cover since forever.
HELP,
yesterday, I was using my nexus 7 for normal use, wasn't playing game, just browsing with chrome. the battery was 8 percent when I last saw it. I then proceed to charge it, but the thing suddenly just shut down itself. I thought I misread the battery percentage, so I charge it anyway. about an hour later, i checked on my nexus 7, turn it on, got to the boot screen, got to the home screen, use it for about 15 minutes, and suddenly, the screen black out, it was flickering like crazy, and making some white noise ish sound. I panicked so I hold down the power button and turn it off. I turn it on again, and after about 30 seconds, the same thing happened again. I was using motley's kernel with 520 GPU, and I thought, maybe my nexus 7 cant handle the GPU OC. So I went to recovery, tried playing with recovery for about a minute or so, but the screen didn't flicker at all on the recovery. So I flashed the 484 GPU version of motley's kernel. When I reboot to system, the same thing happened again. So I thought, maybe if I restore to my old backup, it would not be like this any more. so I wipe the data, dalvik, and cache, and I restore my old backup. But the same thing happened again, only this time, after I turn it off, it make a high pitched sound.
I waited for about 6 hours, and now when I turn my nexus 7 on again, it works normally.
So, what has happened to my nexus 7?
bump
I'd say it is the overclock. Graphic cards do some weird stuff when overclocked. You can burn up your GPU doing that and cause it to forever freak out. I always shied away from GPU overclocks.
Sent from my Nexus 7 using xda premium
would that cause any permanent damage?
keni.mardira said:
would that cause any permanent damage?
Click to expand...
Click to collapse
It should be ok if you reflash back to stock rom to make all the hardware back to reset mode. A warning always given when we try to flash rom with oc created.
i also experienced this one, also received a battery warning and then suddenly screen went blank. then same weird thing happened as the one above. I'm on paranoid android rom and i'm quite sure it's not overclocked or something. Was only able to get back to normal by holding the power button for around 15-20 seconds...
Happens to me
This will happen to me a lot when my nexus 7s battery dies, I plug the tablet in and then immediately try to start it up. It will work for around 30 seconds then look like an old TV without a signal. I am on stock everything, no rooting or custom Roms (yet). I always thought it had something to do with battery calibration being off and the tablet not having enough power to run, because it always works fine when I charge it before attempting to boot.
I have also noticed that every once in a while the screen will have a vertical line of pixels flicker.
Same thing happened to me yesterday...
I got the "low battery" warning and after some time the screen started flickering in many colors and there was a weird static noise.
I pushed the on/off button, but it wouldn't turn on again. After a few minutes of charging, I could turn it on again.
This isn't normal behaviour, is it? Shouldn't the N7 perform a regular shut-down when the battery has no juice left?
I'm on the rooted stock rom btw.
androidswagz said:
This will happen to me a lot when my nexus 7s battery dies, I plug the tablet in and then immediately try to start it up. It will work for around 30 seconds then look like an old TV without a signal. I am on stock everything, no rooting or custom Roms (yet). I always thought it had something to do with battery calibration being off and the tablet not having enough power to run, because it always works fine when I charge it before attempting to boot.
I have also noticed that every once in a while the screen will have a vertical line of pixels flicker.
Click to expand...
Click to collapse
+1 bro. I am having the same problem. what do we need to do ? it is same with all nexus 7's . should we claim the warranty or just neglect it ? wat say ?
Aditya88 said:
+1 bro. I am having the same problem. what do we need to do ? it is same with all nexus 7's . should we claim the warranty or just neglect it ? wat say ?
Click to expand...
Click to collapse
I faced the same problem. I dont know when the battery might have drained out, but on starting the tab on low battery, it suddenly started showing black screen with little grains and suddenly stopped with a noise. I charged, started the tab again while charging, and the battery reading stuck at 21% even after charging for 20 mins. Within 5 mins, it happened again. Now after 35 mins of charging, I start it again, it boots normal, and now its reading the battery percentage in an incremental value (started with 22%) and now its again stuck at 23%
Is this a HW related issue? Or do you think it is more of SW related issue? If it is more towards the HW side, we better have it replaced. Mine is C70 model.
bump
just happened to me... it may have run out of juice... didn't turn on when I tried, so I guess it did... then I put it on the charger, tried booting it, went away for a sec and when I came back I also got this black screen with some flicker and a static noise...
will now try to charge it over night before trying again...
Nexus 7/Google problems
I received my Nexus 7 on Aug 21 after hearing the rave reviews. It didn't come with app for a camera, so I downloaded one.
The camera didn't work. I re-booted it & it worked this time. Downloaded Skype - whole reason for getting the tablet - to stay in touch with family that is far away. Tried to Skype - camera wouldn't work. Rebooted - worked this time again (getting tired of having to reboot for something I want to use to work). On Sept 2, sent message to Google inquiring about camera & app I downloaded. Only response - "thank you for contacting...blah, blah, blah - check out Q&A." All along, the tablet would shut itself down & reboot randomly (battery fully charged sometimes). On Sept 13, I shut it down & charged it. After a full charge, I tried to power it back on. Tried again several times that night & then the next morning. Called Google (who I bought it from). Told them I didn't want a piece of junk that wouldn't work. He told me it was past my remorse period. (The only remorse I have is buying their piece of crap instead of a reputable one.) I finally did get it to come back on, but camera hasn’t work since even after a complete factory reset. Any way – in order to get this one fixed, I have to “buy” a new one, then send back the old one & be reimbursed. Is this a legitimate business practice?
hi,
since today i have the same issue. did nothing special, just swichting from g currents to chrome. stock rom, no modifications, not rooted, everything original
n7 suddenly had a black screen(battery was at 28%). nothing worked, no powerswitch(10-30 secs). when connected to original power supply and cable, it boots up.. google logo .. glowing X.. lockscreen. then, approx. 30 sec later it turns off again(screen black). usb cable still connected. after some time it comes up again.. and repeats the procedure. after some cycles it stops, and when i reconnect the usb calbe it starts over again. sometimes, before it turns black, it shows a flickering screen and sometimes fizzling sound.
any suggestions?
I had this same issue right after the 4.2 ota update, after leaving it on charge overnight it seems fine now after a couple of discharge / charge cycles
Its like after the update it was over estimating the battery level
Sent from my Nexus 7 using xda premium
Same thing!
I have a completely stock Nexus 7, and the EXACT same problems are happening to me too! The first couple of times it happened my tablet would reboot normaly. But now, my tablet won't boot up at all. Any suggestions on what I should do? Also, remember, I have no mods installed.
Happening to me too.My N7 shut itself down because of low battery a couple hours ago and I haven't been able to get it to boot since. When I plug it into the charger it shows a flickering screen like a tv with no signal but with less white flickers. I've tried multiple chargers and cables but I could only get it to boot up a couple times and both times it did not show that it was charging even though it was plugged in and the battery was at 0% so as soon as it boots up it shuts itself down again because of low battery.
So now I've got it on the charger, screen all a'flicker, waiting for it to get a charge but I've got a feeling its not even charging because, like I said, the few times it has booted it showed the battery at 0% and not charging.
I guess I'll try to leave it alone for a while and see if it will start up after being plugged in for a bit.
EDIT: I let it sit there and charge for about an hour or so (with the screen flickering) and I was finally able to get it booted. It said it only had 3% battery but now it seems to be charging as fast as usual.
devhen said:
EDIT: I let it sit there and charge for about an hour or so (with the screen flickering) and I was finally able to get it booted. It said it only had 3% battery but now it seems to be charging as fast as usual.
Click to expand...
Click to collapse
Yup... I've let mine sit there turned off and charging over night... helped!
Just had a problem with the Nexus 7 not charging when battery was likely fully depleted. Putting a charge cable in was automatically booting the Nexus 7 up and wouldn't charge shutting down right after. Loops going on and off. What I did was plug a charge cable in and hold power+both volumes and now I believe I am charging at the bootloader screen. It stays on so I will leave it like this and if it doesn't resolve the issue I will try recovery once it is charged.
I've just started having the same issue. Has happened twice when battery gets to 8%, suddenly jumps to 0, shuts down, then after a few seconds restarts itself. Gets to home screen for a few seconds, battery showing 8, then jumps to zero, switches off and has flickering blocks on screen with static noise. This keeps repeating, only way I have found to solve it is to load into bootloader, then select power off. Device charges normally then and once charged works fine. I am unlocked and rooted but running stock 4.2.1, think I'll just have to return it for a warranty claim.
Based on what you experienced, the lesson here is your device can't handle the GPU over clock of more than 446mhz or it will do some crazy stuff.
Sent from my Nexus 7 using xda app-developers app
Basically i was out at a nightclub 2 saturdays ago, my drink was spilt down my leg with my phone in the pocket. From the sunday after that my phone has been nothing but a pain in the arse. It charged on/off , while the phone was plugged in it would go down percentage. As well as this, it got the grey battery loop. Recently when i plugged it in, it would just vibrate every 2 or 3 seconds, nothing showing on the screen. So far i have solved the battery problem, i scraped the dust/lint out of the usb port and bent the charging port back into the middle a wee bit.
As well as this, certain apps have stopped working. Facebook wont save photos, snapchat won't load stories, save photos or let me send snaps. Instagram crashes every 2 seconds. All of these work 100% on other devices leading me to beleive its my phone. I have already factory reset it and this did nothing. Does anyone have any ideas? My head's melted. Phone is rooted but standard
Sent from my GT-I9505 using XDA Free mobile app
Problem solved. Updated to 4.4.2 and everything is working again. Admin delete please??
I woke up this morning after realizing my alarm on my phone didnt go off. When I went to check my phone, I found that it won't turn on.
I tried the Volume Down + Power for 15 seconds, 30 seconds, and 1 minute. I also tried safemode Volume Up + Power for 15 sec, 30 sec, and 1 minute.
Tried connecting to the computer to see if I could adb reboot it but the phone isnt being detected by adb. I can hear it connecting and disconnecting constantly from windows.
I put the phone on the charger last night at about 60% charge, so it should have had enough battery to sit unused for a few hours but it was only about 6 hours later that I noticed it wouldn't turn on.
Right now I am just hoping the battery bugged out and drained so the phone is sitting on the charger charging up but there's no signs of life. My phone has been fine for a month with the September patches and fine before that. I havent taken the october patch yet.
My phone is a little bit over 2 months old.
What else can I do and what would have caused the phone to suddenly not turn on?
Update: Phone has been charging for about 2.5 hours. It is charging at a constant 11mA (0.11A) and has taken in about 220mA. The screen still hasn't came back on. Email sent to Essential a few hours ago, no reply yet.
xNotta said:
I woke up this morning after realizing my alarm on my phone didnt go off. When I went to check my phone, I found that it won't turn on.
I tried the Volume Down + Power for 15 seconds, 30 seconds, and 1 minute. I also tried safemode Volume Up + Power for 15 sec, 30 sec, and 1 minute.
Tried connecting to the computer to see if I could adb reboot it but the phone isnt being detected by adb. I can hear it connecting and disconnecting constantly from windows.
I put the phone on the charger last night at about 60% charge, so it should have had enough battery to sit unused for a few hours but it was only about 6 hours later that I noticed it wouldn't turn on.
Right now I am just hoping the battery bugged out and drained so the phone is sitting on the charger charging up but there's no signs of life. My phone has been fine for a month with the September patches and fine before that. I havent taken the october patch yet.
My phone is a little bit over 2 months old.
What else can I do and what would have caused the phone to suddenly not turn on?
Update: Phone has been charging for about 2.5 hours. It is charging at a constant 11mA (0.11A) and has taken in about 220mA. The screen still hasn't came back on. Email sent to Essential a few hours ago, no reply yet.
Click to expand...
Click to collapse
I have the same problem the screen does not turn on, it only has sound when notifications arrive, but there is no human power to turn on the screen, you have had answer of essential
GEOVANNI MTZ said:
I have the same problem the screen does not turn on, it only has sound when notifications arrive, but there is no human power to turn on the screen, you have had answer of essential
Click to expand...
Click to collapse
I contacted essential and they are going to cover it under warranty. No explanination for what caused this issue.
xNotta said:
I contacted essential and they are going to cover it under warranty. No explanination for what caused this issue.
Click to expand...
Click to collapse
I'm from Mexico, but I do not know if my equipment is still guaranteed, is there any way to check if it has a guarantee? because I do not want to have a nice paperweight.
GEOVANNI MTZ said:
I'm from Mexico, but I do not know if my equipment is still guaranteed, is there any way to check if it has a guarantee? because I do not want to have a nice paperweight.
Click to expand...
Click to collapse
Phones purchased in the US come with a 1 year warranty.
I would assume Mexico would get a similar warranty.
You will need your original proof of purchase.
Contact Essential and explain your situation, they will probably be able to come up with a solution for you.
https://support.essential.com/hc/en-us
Click the “?” In the lower right corner and send them an email that explains your situation.
Couldn’t find a Mexico support link. Even using my VPN set to Mexico, it gave me the US support page.
I thank you for your attention, I let it be completely discharged and I have connected it to charge right now and on ... I am happy !!!!
Same problem here, actually my phone was on but screen would not come out of wake. Screen would brighten slightly when combination of buttons pushed,
This happened to me after about two weeks of use, first time it happened I was able to make it come alive by playing with buttons. Than about a week later after having it charging it would not become active.
Emailed Essential with problem, they sent out a replacement unit.
First time I had problem, I was on PIE non rooted, when it finally died I was stock rooted PIE. I don't think rooting had anything to do with problem since it happened even before root. Network Sprint
good morning to all, I hope and can help my team last night when I was watching videos after 2 hours the screen froze so I decided to force a reboot with which I thought the problem would be solved, but to my surprise it was not like that, the phone when turning on did not give imangen only the screen cleared so I knew it had been turned on, but never gave an image, I let it completely discharged thinking that with that it would be fixed and nothing, I put it on and when I turn on the same thing happens it clears the screen but it does not give an image, try the button convention and nothing that solves it, someone has had the same problem? the phone and try tentadilla unlock and put music in spotify so the touch and sound work, also frame and enter calls as well as calls by messenger! help
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gramicko said:
Same problem here, actually my phone was on but screen would not come out of wake. Screen would brighten slightly when combination of buttons pushed,
This happened to me after about two weeks of use, first time it happened I was able to make it come alive by playing with buttons. Than about a week later after having it charging it would not become active.
Emailed Essential with problem, they sent out a replacement unit.
First time I had problem, I was on PIE non rooted, when it finally died I was stock rooted PIE. I don't think rooting had anything to do with problem since it happened even before root. Network Sprint
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for more than I try to turn it on with the combination of buttons, only a flash appears on the screen !!! what did you do?
Go to Essential support
GEOVANNI MTZ said:
for more than I try to turn it on with the combination of buttons, only a flash appears on the screen !!! what did you do?
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Click to collapse
I filed trouble ticket at the Essential support web page, then they requested I send copy of receipt, IMEI etc.. Then a day later a new phone was mailed to me. Pretty efficient I must say,