No internet connection after roaming - Galaxy S 4 Q&A, Help & Troubleshooting

I was outside of the home country (Ireland) with my unlocked S4 and for two weeks used a SIM from another country, all working perfectly.
When I got back and inserted my home SIM I can no longer get any data on my phone.
Have checked the APN settings with the carrier and all seems fine.
I can no longer see any of the H, H+, 4G icons near my signal bars.
Does anyone know what this can be?
I really can't do a factory reset as I use this phone for work and have 100+ apps on it.
Running Omega ROMv 17 4.3 if that helps.
Can I somehow reset all network settings to default?

Found out that a SIM from another network makes the data work on my work.
Putting my SIM into another phone also works so this makes no sense whatsoever.

Just buy Titanium Backup, then backup, update your rom to to latest (or just do a wipe) and restore your apps. It should take no more then 30 minutes.

Related

Phone has Randomly gone into NO SERVICE

my phone hasnt gotten any signal for the last 2 days. i dont know what happened, the phone just says NO SERVICE. I know its not my T-Mobile account since my sim card works perfectly on another phone. this phone has never been dropped, and its only about 3-4 wees old. It started when I was eating lunch in my school's cafeteria (which is underground) when i noticed i had no service and a "g" every once in a while (theres usually atleast 2 bars and always 3g since my school is downtown). i thought nothing of it since it was underground, but my signal never came back.
what should i do? i flashed the newest radio earlier and now i dont even get the "g" anymore.
it's running virtous 0.8.1 with S-OFF. i also tried my cyanogenmod backup but there was no difference.
im going to try to return everything back to stock and see if it works. did this happen to anyone else? if so how did you fix it?
does anyone have any information that could help?
Probably a long shot, but have you tried enabling and then disabling airplane mode?
Idk if this'll work, but hey its worth a try call *#*#4636#*#* and change your settings, it should restart your network. Hopefully.
Sent from my HTC Vision using Tapatalk
Did you test the SIM in another phone? Did you try enabling 2G networks only to determine if this is related to 3G/4G? Did you call tmo to see if there are network issues in your area?
What is your city location?
Sent from my T-Mobile G2 using XDA App
i have tried those things, when i do *#*#4636#*#*, it shows that i have a signal but it doesnt show on the status bar or that im connected to tmobile. when i go to select network in settings, it says my sim card wont allow me to connect to this network, which makes no sense since its a tmobile sim card and was working fine 2 days ago.
i live in Buffalo, NY. there is no network outage here since i tried my sim in another phone and it worked fine
buffalowings said:
i have tried those things, when i do *#*#4636#*#*, it shows that i have a signal but it doesnt show on the status bar or that im connected to tmobile. when i go to select network in settings, it says my sim card wont allow me to connect to this network, which makes no sense since its a tmobile sim card and was working fine 2 days ago.
i live in Buffalo, NY. there is no network outage here since i tried my sim in another phone and it worked fine
Click to expand...
Click to collapse
All bets are off until you restore the stock rom with OTA update. Post back once you've returned it to factory because tbh, nobody from T-Mobile can or will help you either if your phone is all jacked up.
buffalowings said:
i have tried those things, when i do *#*#4636#*#*, it shows that i have a signal but it doesnt show on the status bar or that im connected to tmobile. when i go to select network in settings, it says my sim card wont allow me to connect to this network, which makes no sense since its a tmobile sim card and was working fine 2 days ago.
i live in Buffalo, NY. there is no network outage here since i tried my sim in another phone and it worked fine
Click to expand...
Click to collapse
This is a network issue, its not your rom, no worries. When registration fails or network not allowed happens, tmo needs to send an engineer to the local towers to fix it up or file a trouble ticket. Is it happening within your home area, such as a 7 - 10 mile radius - or wider.
Take my word for it, you need to call
Sent from my T-Mobile G2 using XDA App
I have the same problem, and I'm in the LA area. Called, T-Mo and they said there werent any outages at the time.
Tried enable/disable airplane mode. no go.
Tried enabling only 2g mode. no go.
I don't have another phone with me to try my sim card in right now, so will try that later (T-mo rep said to use the new sim card).
I'm running stock on my g2. Will update when I get it fixed.
I'm having the same issues. went back to the stock ROM. went through several different ROMs still, the same.
Someone PLEASE help.
Sim card try another, seriously, happend to me once and a friend... went back to stock and everything.
G2 doesn't like sim cards....
Same thing happened to me. Card worked in my old G1 but not my G2...it was less than 30 days so they replaced it. This is worrying me though...I hope it's not a common issue that can just happen any time.

[Q] Nexus 4 data radio problem?

I'm a smartphone noob [though slightly above-average with technology in general] - the Nexus 4 is my first smartphone, and I've been lurking here for a week looking for all possible solutions for my problem and none have worked, so please bear with the longish post:
Nexus 4 16GB, bought from the US Play store - using it since Monday, Dec 10. I'm using it with a Straight Talk AT&T SIM, and I have *no cellular data* whatsoever. I have been using the phone for a week now, and I haven't been able to use the internet except on wifi. No 3G/EDGE/HSPA+ logos next to the signal bars - in fact the signal bars always grey when wifi is off. I have only seen the signal bars turn blue when the wifi is on, never on a cellular network.
APN settings have been verified, and tens (yes, TENS) of Straight Talk reps have said my account seems to be provisioned correctly and good to go. I have tried all the alternative APN settings suggested for Straight Talk on various forums, including the two-APN configuration for MMS and data, deleting the data proxy from the APN settings, reverting to the default APN settings on the SIM and even using the Straight Talk T-Mobile APN [though I know for sure mine is an AT&T SIM because T-Mo doesn't cover my workplace, where I have good signal strength].
My old device was an AT&T locked dumbphone, so I couldn't change the APN settings on it to use the data on StraightTalk, but when I put my Straight Talk SIM in, it shows the 3G logo next to the signal bars suggesting that my StraightTalk account is probably provisioned correctly for data.
Hard reset, repeated reboots and repeated toggling of data and airplane modes have all been tried, and nothing has changed the situation. I have perfect voice and text messaging connectivity and zero data.
As a smartphone noob - is there a separate radio in the phone for data connections, and is it possible that this radio alone is a lemon on my phone? I *do not* have access to another micro-SIM, unfortunately - CDMA is popular in my town and the only two of my friends who have phones with removable SIMs probably won't appreciate having their regular SIMs cut down to micro for me to test. Without being able to test it, I don't know if I should just RMA it either.
***UPDATE*** : FIXED
I got a T-Mobile SIM to test the phone, and data worked perfectly well on that, so I concluded it probably wasn't the phone. T-Mobile wasn't an option for me though, because they have crappy reception in most of my town.
Happened to travel to Boston, tried my StraightTalk SIM in a friend's phone there - data worked fine then. So now I didn't know if it was the phone or the SIM.
After three weeks of grief and fighting, I got StraightTalk to send me a replacement SIM, which fixed the issue immediately - I had full HSPA data connectivity within five minutes of dialing their number to have my SIM activated.
Turn on Mobile data?
Have you enabled the 3G/mobile data switch built into android? Settings > Wireless & data > More > Mobile Networks > data Enabled Tick that if its unchecked, Im still waiting for mine but my HTC explorer running a vanila flavour of ICS has a similar settings menu, its somewhere along those lines bud, post back with results. As i said might be in a different location due to the differing OS versions
Good luck mate, Blewk
EDIT: Nevermind ive just opened my eyes and noticed you've tried it xD
so try calling this number *#*#4636#*#* and going through each of those settings (apart from LTE of course) see if any of them give you a Data connection. constantly checking the data switch on the phone at all times though making sure its enabled If this offers no luck im out of ideas for you mate
Blewk
Blewk said:
Have you enabled the 3G/mobile data switch built into android? Settings > Wireless & data > More > Mobile Networks > data Enabled Tick that if its unchecked, Im still waiting for mine but my HTC explorer running a vanila flavour of ICS has a similar settings menu, its somewhere along those lines bud, post back with results. As i said might be in a different location due to the differing OS versions
Good luck mate, Blewk
Click to expand...
Click to collapse
Thank you, but I have done that too. That isn't restoring connectivity.
irsquared said:
APN settings have been verified, and tens (yes, TENS) of Straight Talk reps have said my account seems to be provisioned correctly and good to go. I have tried all the alternative APN settings suggested for Straight Talk on various forums, including the two-APN configuration for MMS and data, deleting the data proxy from the APN settings, reverting to the default APN settings on the SIM and even using the Straight Talk T-Mobile APN [though I know for sure mine is an AT&T SIM because T-Mo doesn't cover my workplace, where I have good signal strength].
.
Click to expand...
Click to collapse
So what are your APN setting? Can't really trust CSRs since they aren't using a Nexus 4 to test themselves.
Hung0702 said:
So what are your APN setting? Can't really trust CSRs since they aren't using a Nexus 4 to test themselves.
Click to expand...
Click to collapse
I've attached screenshots with the current settings, which are the ones the CSRs recommended.
I have also tried
deleting the proxy+port
changing both proxies to addressort format
changing the APN type to "default,supl,mms".
editing the SIM's default APN values to these, instead of creating a new APN.
and various combinations of these. None of these have helped. (I reboot and wait 30-45 minutes after every change in these settings).
EDIT: addressort is address(colon)port. Forgot to disable smilies.
Try changing your MMS Proxy to 66.209.11.33 see if that helps. Its the only difference I can see.
Sent from my Nexus 4
riko540 said:
Try changing your MMS Proxy to 66.209.11.33 see if that helps. Its the only difference I can see.
Sent from my Nexus 4
Click to expand...
Click to collapse
Thank you, I've tried that too. Since my other phone (without the correct APN) still shows the 3G logo next to the signal bars and the Nexus 4 doesn't show any data speed indications, is it safe to assume the issue is with the device and not the network?
Blewk said:
so try calling this number *#*#4636#*#* and going through each of those settings (apart from LTE of course) see if any of them give you a Data connection. constantly checking the data switch on the phone at all times though making sure its enabled If this offers no luck im out of ideas for you mate
Blewk
Click to expand...
Click to collapse
Thanks. I was trying just that (saw the *#*#4636#*#* code on another forum), and none of the options work. I'm wondering if that means my radio is dead. I don't want that to be the case, but I can't think of another explanation
You appear to not have an APN type set up.
Sent from my Nexus 4 using Tapatalk 2
Edit: use these settings. Except in the first APN remove the first proxy line.
http://wirevalley.com/ultimate-apn-settings-for-straight-talk-with-android/
Edit 2: yes you do have apn type... My bad. Haha
irsquared said:
Thanks. I was trying just that (saw the *#*#4636#*#* code on another forum), and none of the options work. I'm wondering if that means my radio is dead. I don't want that to be the case, but I can't think of another explanation
Click to expand...
Click to collapse
I think I have the same problem as the OP. In my case, the HSPA radio connects about 50% of the time after a reboot. In my case, I'm convinced that the loss of signal is attributed to failure to communicate with the SIM card.
For the OP: Are your signal bars grey? or is it just an outline of a triangle on its side? If it's just an outline, the phone sees the SIM card, but cant retrieve the necessary data. To confirm, install a SIM info app from the Play store and see if the app see all details of the sim card.
I have already replaced the sim card, assuming I had a defective SIM, but the new card has not resolved the issue.
At this point, I think I need to RMA my phone.
Dr Zoidberg said:
For the OP: Are your signal bars grey? or is it just an outline of a triangle on its side? If it's just an outline, the phone sees the SIM card, but cant retrieve the necessary data. To confirm, install a SIM info app from the Play store and see if the app see all details of the sim card.
I have already replaced the sim card, assuming I had a defective SIM, but the new card has not resolved the issue.
At this point, I think I need to RMA my phone.
Click to expand...
Click to collapse
It looks like the SIM details are being seen - I have voice and texting capabilities, and my signal bars are present but grey. Sorry to hear about your phone - my data connection is out 100% of the time though.
I've ordered a T-Mobile SIM to check this out - this way I should be able to figure out whether it's the network or the SIM.
Update: I've tried a T-Mo SIM and it works perfectly. So it's not the device.
However T-Mo isn't actually a viable option for me because they have very limited coverage where I live. Straight Talk keep telling me their provisioning is okay - any way to check on this? What other issues could I possible have that might be causing this?
irsquared said:
Update: I've tried a T-Mo SIM and it works perfectly. So it's not the device.
However T-Mo isn't actually a viable option for me because they have very limited coverage where I live. Straight Talk keep telling me their provisioning is okay - any way to check on this? What other issues could I possible have that might be causing this?
Click to expand...
Click to collapse
Are you sure you have AT&T 3G coverage near you? I looked on AT&T's map for my work place and it shows 3G coverage but the entire county only gets 2G EDGE. And EDGE is horribly slow, I can't download anything. Went to Wal-Mart there and went to the wireless store and they confirmed that there is no 3G coverage in the area except for Verizon (which I had before this phone). I have an app called Network Signal Info, it will tell you what type of data network you are connecting too even when on wifi. It tells me EDGE2 at work HSPA at home.
https://play.google.com/store/apps/details?id=de.android.telnet&hl=en Network Signal Info
Edit: just wanted to add that I read somewhere in a thread here that the colors blue and gray only signify if you are connected to google services or not. Blue you're connected, gray you're not.
kzoodroid said:
Are you sure you have AT&T 3G coverage near you?
Click to expand...
Click to collapse
Dead sure - as I said in my original post, I put my SIM back in my old (locked) dumbphone and it shows the 3G logo - though I can't use data on that phone because I'm locked out of the APN settings. And colleagues at work with have HSPA+ on AT&T. I can't try their SIMs though, because they don't use micro-SIM.
As for signal bar colours - even if there is no Google connectivity, it should at least show me a 3G or H/H+ next to the signal bars, which doesn't happen - and I cannot access anything on the internet anyway. I tried actually accessing the internet via the browser and various apps, I'm not deciding my connectivity based on the bar colours.
ALSO: When I use *#*#4636#*#* to turn the radio off and then on again, "GPRS service" goes to "connecting" but eventually stops at "disconnected". And the "network type" in that menu says "HSPA", so it looks like the network is kicking me off though I can't for the life of me say why that's happening.
Dr Zoidberg said:
I think I have the same problem as the OP. In my case, the HSPA radio connects about 50% of the time after a reboot. In my case, I'm convinced that the loss of signal is attributed to failure to communicate with the SIM card.
For the OP: Are your signal bars grey? or is it just an outline of a triangle on its side? If it's just an outline, the phone sees the SIM card, but cant retrieve the necessary data. To confirm, install a SIM info app from the Play store and see if the app see all details of the sim card.
I have already replaced the sim card, assuming I had a defective SIM, but the new card has not resolved the issue.
At this point, I think I need to RMA my phone.
Click to expand...
Click to collapse
I'm constantly get this issue where the signal bar becomes just an outline every minute or so and I lose connection. When this is happening sms becomes erratic (I receive texts multiple times sometimes 20-30 minutes after it was first sent, texts are received in the wrong order, cannot send texts until i restart phone).
Possibly hardware issue?
I had the same problem... could connect to the wireless network only if wireless data was disabled or WIFI was on.
Ordered a replacement which came today, and all is good Seems to be a hardware issue.
irsquared said:
I'm a smartphone noob [though slightly above-average with technology in general] - the Nexus 4 is my first smartphone, and I've been lurking here for a week looking for all possible solutions for my problem and none have worked, so please bear with the longish post:
Nexus 4 16GB, bought from the US Play store - using it since Monday, Dec 10. I'm using it with a Straight Talk AT&T SIM, and I have *no cellular data* whatsoever. I have been using the phone for a week now, and I haven't been able to use the internet except on wifi. No 3G/EDGE/HSPA+ logos next to the signal bars - in fact the signal bars always grey when wifi is off. I have only seen the signal bars turn blue when the wifi is on, never on a cellular network.
APN settings have been verified, and tens (yes, TENS) of Straight Talk reps have said my account seems to be provisioned correctly and good to go. I have tried all the alternative APN settings suggested for Straight Talk on various forums, including the two-APN configuration for MMS and data, deleting the data proxy from the APN settings, reverting to the default APN settings on the SIM and even using the Straight Talk T-Mobile APN [though I know for sure mine is an AT&T SIM because T-Mo doesn't cover my workplace, where I have good signal strength].
My old device was an AT&T locked dumbphone, so I couldn't change the APN settings on it to use the data on StraightTalk, but when I put my Straight Talk SIM in, it shows the 3G logo next to the signal bars suggesting that my StraightTalk account is probably provisioned correctly for data.
Hard reset, repeated reboots and repeated toggling of data and airplane modes have all been tried, and nothing has changed the situation. I have perfect voice and text messaging connectivity and zero data.
As a smartphone noob - is there a separate radio in the phone for data connections, and is it possible that this radio alone is a lemon on my phone? I *do not* have access to another micro-SIM, unfortunately - CDMA is popular in my town and the only two of my friends who have phones with removable SIMs probably won't appreciate having their regular SIMs cut down to micro for me to test. Without being able to test it, I don't know if I should just RMA it either.
Click to expand...
Click to collapse
I to am having the same problem connecting to data networks. I have had the nexus 4 for about 2 weeks and its been an amazing phone until this morning when I had no data connection in town and around town. My iPhone 4 has 3G connection in the same area, with the same sim card. Ive already looked around the net and found the post to reset the radio but nothing happened. After not having radio or data for about 2 hours my phone finally fixed its self. I have no clue why I lost data connection or how it fixed its self. I will stay posted to see what happens but maybe there is some bad hardware in the device that is just now starting to surface.???
Hi I appear to have the same problem. My phone is able to make calls/text and etc with data off but when data is turned back on it screws around, doesnt connect to the internet, grey outline on service and etc. I'm thinking this is an hardware issue but how would I go and exchange this. One more thing, I bought this brand new from someone, does that matter?
Lowkey1 said:
Hi I appear to have the same problem. My phone is able to make calls/text and etc with data off but when data is turned back on it screws around, doesnt connect to the internet, grey outline on service and etc. I'm thinking this is an hardware issue but how would I go and exchange this. One more thing, I bought this brand new from someone, does that matter?
Click to expand...
Click to collapse
If you want to RMA your phone, you can transfer the ownership by calling Google Play support. You will need the device IMEI and the email address of the original purchaser. Just tell them the phone was gifted to you. After the ownership is transferred, you can begin the RMA process.
Sent from my Nexus 4 using xda premium

I9505G No Data connection in AT&T Network

I just received my Google Edition of the S4. It works fine with most features but it does not allow any data connection via the mobile network (WiFi works fine). Voice calls also work fine.
I spent one hour at a local AT&T shop and also one hour in a phone call with the AT&T service hotline. In the shop, they replaced my SIM card and tried several tricks with the IMEI, but without success.
GoogleSupport suggested a factory reset - also no improvement.
Switching the phone to 2G mode in the mobile data settings also did not help. I also tried with a different APN (copied from my old phone), also no connection.
In my old 3G phone (quite old Samsung Captivate) everything works fine.
Could this be a hardware problem, a strange software issue, or in the end an issue with AT&T?
Send Phone back to google? Try with a similar phone a second time?
I read that there are sometimes issues with LTE but these guys seem to have data at least - just too slow. No Data seems to be a different thing --> new thread.

[Q] Wanamlite 1.5 network problem

i installed Wanamlite v.1.5 to my i9505 and now i have problems with the network and mobile data.
i didnt have an apn list (there is an apn list i flashed that came with the ROM but i think it did nothing or i did it wrong maybe?) i put the apn settings myself, they work fine for a little while, i can get 4g and connect and everything, but after a while it just stops, it cant even connect. also i tried removing the sim card and even without the sim card the phone shows me there is a network connection! i have 4 bars out of 6, which i think is pretty wierd.
how can i fix this ??

S7 Edge Duos data connectivity problems

Hi all,
I have the dual sim S7 SM-G935FD running the XSP firmware. Rooted with the microSD Mod on Sim 2. It's being used in the USA at the moment. Sim 1 is AT&T and Sim 2 is T-Mobile. Both are USA sim cards. Everything goes through Sim 1 AT&T - Voice, Text and Data. Sim 2 is just for receiving calls only. Sim 1 is set at LTE/3G/2G and Sim 2 is 2G only.
Since day one I have this connectivity issue pertaining to data connection.
When Sim 2 gets a weak signal and eventually drops out, data connection on Sim 1 remains - everything works. However, when Sim 2 is picking up signal again, the data connection on Sim 1 drops out.
When this happens, the pull down notification will display that the data connection is on Sim 2 - as if the phone switches the data connection from Sim 1 to Sim 2 by itself. However, if I go to the Sim Manager, it will show that the data connection is still on Sim 1 like it originally was. At this point, the phone has no data. And yes, the phone is displaying conflicting information. Notification says Data is on Sim 2 but Sim Manager says Data is on Sim 1.
To fix this, I have to use the Sim Manager, select Sim 2 for Data. Wait a few minutes. Then, choose Sim 1 for Data again, then everything comes back normal. Data connects.
This is quite annoying in a poor reception area.
Troubleshooting steps that I have tried but they do not fix the problem-
Flash stock firmware no root
Use a different stock firmware - XEU
2 sim cards only with no microSD card on the back of Sim 2
Choose 3G/2G only for Sim 1 and 2G for Sim 2
Swapping Sim 1 and Sim 2
If I disable Sim 2 the problem goes away, but of course, what's the point of dual sim then?
I also have a S6 Edge+ Duos SM-G9287 but it does not have this problem.
Any ideas? Thanks.
Just wanted to add that I am experiencing this as well.
Man this is getting unbearable. Is there a specific forum for the FD devices? I'm thinking I might just return this phone while I still can.
Wow I was going to put something on boards as well with literally the exact same setup in USA. It gets way annoying when tmobile gets weak and switches even though I have it set on sim 1 data. I really hope there is a fix or else I might make the switch to htc10 (if they even get a dual sim) and keep my fingers crossed it works better. My S6 duos works better than this but I don't have additional memory with hybrid SD sim card on s7.
Sent from my SM-G935F using XDA-Developers mobile app
FYI -
I have been running XSG firmware. I just upgraded from APC8 to APD1 and the problem still remains.
Just trying to save some time for those of you who thinks upgrading will resolve the issue... it will not.
It is amazing how the S6 Edge+ Duos does not have this problem. Things went backwards for Samsung.
No problems here though mine is the G9250 dual sim version (HK).
G9250 is s6 edge is it not? We are on g935FD. It seems like I can never find the elusive perfect dual sim! Always some kind of bug! Might be heading back to my Xperia z5 premium. Can you guys confirm that it's wifi causing it? Seems like whenever I come off of a wifi network it never picks mobile data back up.
That seems like part of the problem too..as soon as wifi loses connection then it switches and then no more data
Sent from my SM-G935F using XDA-Developers mobile app
Has anyone fixed this? I have tried to flash a couple different modem firmwares to no avail. The T-mobile one won't flash as it uses a snapdragon chipset.
Mine was doing fine until I did a firmware update and now the data connection problem appeared. I was on a B6 firmware with a B9 modem on a AFG CSC so I will try to go back to this and report back whether the issue resolves. Any firmware starting D1 (tried D3, D6 and D8) causes the data connection lost issue. Even just going back to a B9 modem with the D8 firmware didn't help. What a pain in the rear...
Follow up to my previous post:
Officially, G935FD is a piece of crap. Tried every combination of modem/AP to get this work but no luck. Resorted to single sim mode for now.
I have this same issue. the only way it works is to manually select one sim in use at a time. I just removed the second sim and added a micro sd card for now.
craigg1 said:
I have this same issue. the only way it works is to manually select one sim in use at a time. I just removed the second sim and added a micro sd card for now.
Click to expand...
Click to collapse
Did you update your firmware to a different CSC? That's when my issues started (went from AFG to BTU and even after going back the problem wasn't fixed)
What is your original CSC?
onurd said:
Did you update your firmware to a different CSC? That's when my issues started (went from AFG to BTU and even after going back the problem wasn't fixed)
What is your original CSC?
Click to expand...
Click to collapse
Mine didn't work out of the box with stock firmware. I have since upgraded the stock firmware but haven't tried using two SIMs with the latest update. Maybe I'll test it over the weekend.
+1 on this bug existing for me since day one. I have been sticking it out and staying with dual sim as I don't have any other option. Kinda wishing I had just returned it... I have gone through hell trying to talk with people in India (where the phone is apparently from) about just getting the bug's existence up the chain. If only we could get a dev to take a look at our logs so I can have a reason to just root the damn thing already. Has anyone tried maybe flashing the sim manager apk from the s6 edge? Is there even a sim manager apk?
I have exact same problem with S6 edge+ dual sims. SM-G9287. Problem started since marshmallow updated. Didn't have this problem before under old android version. Has anybody found any fix yet? Right now, If I disable one of the sim, then it seems ok, but I need both sim to be on to receive call on either number.
My phone was stock firmware. Problem seems to be with Marshmallow 6.0.1 , not because of custom firmware.
vietmax said:
I have exact same problem with S6 edge+ dual sims. SM-G9287. Problem started since marshmallow updated. Didn't have this problem before under old android version. Has anybody found any fix yet? Right now, If I disable one of the sim, then it seems ok, but I need both sim to be on to receive call on either number.
My phone was stock firmware. Problem seems to be with Marshmallow 6.0.1 , not because of custom firmware.
Click to expand...
Click to collapse
Kind of same problem here, but it happens only since I received the update to APD1.
I live on a border zone, so I have to force my LTE sim card to its own network. The second SIM is only on 2G.
When the phone loses its own network, SIM with LTE completely disappears, everything is moved to SIM 2G and of course I lose network. The problem is that the SIM with LTE is not seen anymore, even if I go back where the signal is, and the "mobile networks" option disappears in the Settings. I cannot do anything else the reboot the phone to see the SIM again.
Ciao Marina
I have similar issues with my s7 duos not the edge model. Sim1 tmobile, sim2 at&t. Sim2 seems to be the issue for me. Cell quality at my house is not great. I also have a xperia z5 premium dual that has similar problems mainly with lte. The samsung does hold lte signal but the bars are misleading. But the samsung, I woke up this morning and sim2 was offline no calls or text or data. Call quality with sim2 isnt as good either. I blame cell signal on that since the sony has similar issues. But I have seen it with sim1 set to calls and texts and sim2 for data the pull down says sim1 even though sim manager says sim2 is data. Wtf right? Disabling sim2 and reenabling gets it back working again but what happens when the phone does this is you lose data since sim1 data would be gsm only. The common theme is sim2? Also seems signal quality is a big factor. My CSC code is ECT which is Nigeria. I have not changed firmware yet other than the APD1 update. Ironically my xperia z5 dual didnt have these issues at all with lollipop the problems started with marshmallow. I am in the US by the way.
Temporary fix?
Looks like I accidentally ran into a temporary fix, that's working for me for the last few days. I'm on Vodafone for SIM1 and T-Mobile for SIM2, EU&US.
When I restart the phone and set SIM1 for data on LTE/3G/2G it connects, but looses the connection after a while and defaults to SIM2 (with no data). No BT, no WIFI, no data icon anywhere the screen.
When this happened, I ejected the SIM card holder and pushed it back in 2 seconds. Suddenly SIM1 was trying again to connect and the 4G icon appeared. At his point I turned on WIFI.
The weird stage: WIFI on, 4G icon flashing every 5secs – but it's working as it should. If I loose reception, it does not switch cards. Actually never switches card if I don't want to. I can live with the flashing 4G until we have an official fix.
Let me know if it works for you guys!
Im learning that mine is a lot more stable if I set everything to the same sim and not split up talk/text on sim1 and data only on sim2 like I was doing. Not sure if this is placebo for now but I have everything set to sim2 and so far so good with no drops.

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