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.. is really starting to p*ss me off. I'm going to get really sick really quickly of having to re-associate all my contacts with their Facebook profiles every time the Hero decides to spontaneously delete them.
Has anyone found a workaround?
Edit: Hmmm... seems if you close all the background HTC processes like com.htc.socialnetwork.provider and com.htc.album:remote with TasKiller, it'll re-update everything when the processes start back up again.
It's still stupid!
And if you decided not to update your contact picture when you linked them, it will overwrite your specific photo anyway ! that's also very anoying if you don't want the facebook photos !
That's funny I was just logging in to report this problem. It happened to me for the first time today. It really pissed me off that for no reason all my facebook associations got deleted from contacts, rebooting the phone and killing the process didn't bring them back either. I don't even have the process com.htc.album:remote running in task killer. They need to get an improved rom out and fast, i've had this phone less than a week and i'm really starting to miss my iphone.
This happened to me today, but it was because for some reason I had been logged out of FB. Otherwise, I have not experienced this 'deletion' issue...
Strange.
Does anyone know why the phone would just log you off of facebook? Is there any good way to avoid this? I hope logging on to facebook on a computer doesn't kick you off.
I'm glad I saw this thread and that I am not the only one!
It is getting very annoying but I expect it will be fixed eventually, I just hope it doesn't take too long!
This happened to me the first time yesterday. And 2 other people in this thread had it happen yesterday. Maybe it's something at facebooks end. There could be some sort of timeout and were all getting logged out at the same time.
it is very odd.
Sat here at work, there's four of us with hero's now.
one of us gets it, the other three don't.
the two G2 devices don't, and only one of the Orange Hero's gets it.
very strange.
Okay I think that I can guess what is happening here. I have the same problem with my Facebook contacts losing their picture status and albums about every 24 hours (on stock G2). I know that when I leave my browser up overnight on my Facebook page, Facebook will log me out. I presume that it is doing the same thing with this phone and suspect that HTC did not spend long enough testing the ‘people’ application to observe this. I further guess that when the phone is logged out by Facebook it does not try to sign in again, deleting the information previously retrieved when a refresh is unsuccessful. I am not a developer and don’t have any way to back all this up but if I am correct then HTC would need to implement a workaround for this behaviour in order to fix it. Probably the easiest way to do this would be to have the application:
1. Automatically sign in again (signing out if necessary) every 12 hours or so.
2. Retain previously cached data, e.g. pictures, unless explicitly deleted even when Facebook refresh is unavailable.
This doesn’t fix the problem of the now-permanently unlinked Facebook contact (as per Don Vincenzo on http://forum.xda-developers.com/showthread.php?p=4276194#post4276194) but it would be an improvement.
I hard reset earlier which had previously fixed it, but now it only shows that I have one Facebook contact to choose from and no one else can be linked from.
It shows it as if I have only one Facebook friend.
Very strange.
Yep had the same issues.
Ultimately I found the best cure is just to wait for the two hours before it automatically updates everything.
I've only gone through my contact list once and linked all the profiles, however I have appeared to have "lost" the link many times...
So basically don't do anything, just wait.. lol they will return
Never had this issue yet but all my facebook - contact information is also sync'd with the exchange server
I was afraid that after my master reset I would have to reassociate all of my contacts but it seems that the association is stored on google contacts too, so they just all came back again
Its been 2 days now and my associations have not come back, man that's gonna suck if it resets them every couple of days. The facebook integration was one of the main selling points for me for the phone. I sync my contacts with outlook so I don't have any under my gmail name. Is it better to import all my contacts in to gmail so it retains my facebook links? If so is there a way I can sync the contacts that are already on my phone to my gmail account from my phone?
I may or may not have found a solution, or a way of preventing it. I'm using TasKiller to close all my running processes every few hours to preserve battery life etc. I noticed that when I put some of the system processes in the ignore list, (com.htc.socialnetwork.provider for example) the Facebook problem happened again. If I don't have any processes in the ignore list, and make sure to kill them once or twice a day, my contacts stay associated with Facebook.
Last time my contacts associations disappeared, I killed all running processes, took everything out the ignore list and went into the People app, and scrolled along to the facebook updates page. I hit menu, then 'update now'. This restored everything back to the way it was.
The disassociation just happened for me again - all my contacts suddenly needed reconnecting.
This is a different problem to the one I was discussing in the other thread 'It's a wee bit buggy...', where previously available contact data (profile pic, birthday, albums etc) can now not be retrieved by the Hero once a contact is linked. This functionality has not returned since it first occurred for me, and means that, irrespective of the associations holding, only about 75% of those contacts on the device that should be able to sync actually successfully sync. From what I can tell, this could possibly be an issue with Facebook privacy settings, though why it only happened a week after having the device I'm not sure.
With regard to the associations holding after a hard reset, the People app on the device stores the Facebook association data in the 'Notes' field of the contact, which is then synced to Google Contacts. If you wipe and then re-download your contacts from Google, this info comes back with it, and the People app then sees those contacts as linked. Given this, it seems even stranger that the links get broken in the first place, as it suggests that for some reason that the data in that field is not persistent...
Have the association loss occasionally but I find if you ignore it then the association comes back after a little while.
In relation to some (but not all) friends losing associations it is due to the friend changing their Facebook application settings. My girlfriend's photo disappeared a week ago, so I got her to change her fb settings and it came back. Not sure why it happened a week ago cause she changed the setting longer ago than that, but guess it is Facebook, not HTC.
Has anyone reported this to HTC? Its happening far too frequently on my gf's (pink) Hero.
So maybe it's not the same but it's definitely related:
I've now gotten to the point where I can not view my own contact details when I'm logged into facebook. That is, if I am signed in, and I try to view my contact card, I get a crash in process "android.process.acore" (this also happens when trying to update my status). If I edit my details and make sure I'm signed out of facebook, everything is fine except that all details of all linked profiles disappear...
Can anybody else confirm this?
BTW, I noticed that if you sign out using your contact card, and then sign in again (miraculously this does work!) the People app will retry to link friends to your facebook friends, so you can "force" a resync this way...
I keep getting this issue too. What i do is go to contacts, then on to the 'updates' tab, my contact card still shows my pic and me as logged in. I then press menu and update now. This resyncs all my contacts straight away. Annoying i know but at least it recognises them again after a bit.
Im writing here because i have to where to go to ask for at problem like this
to night i updated my moms x8 because of an error with the market and gmail app on the phone. not rooted btw. and there wasent any gmail attached to the phone.
but after i had run the backup and restore application on the phone running 1.6 at that time. it backed everything up. then i plugged in the phone and updated to 2.1. after the install and i turned the phone on. i find out that i only got 4 contacts on the phone. and 1 contact in fav section there's no contacts on the simcard and backup and restor took about 1 min to restore contacts when i restored from the backup.
Any idea where the contacts have run away to or are they just lost for good?
They could have been attached to a google account. So when you backed up the files, you only backed up what was actually on the phone, which could be those 4 contacts.
Try doing a sync.
can't access that gmail. and i dont know if they have been synced to that gmail. i will try to get access to it, but as far as i know the phone hasent synced it contacts with it, not manually it hasent, dont know if it does so automaticly?
I think it does it automatically. One day I went to look at the contacts that were actually stored on my phone. Apparently none of them were, they were all tied to the gmail account.
So yeah, I'd say it does it automatically. I could be wrong though.
Hi guys,
I have to say, since I bought the Wildfire I'm amazingly unhappy.
This phone is seriously ****.
It's slow, it freezes, it crashes, it reboots by itself.
Today I tried to do a factory reset.
I used MyBackup to do a backup of everything.
Obviously it was a failure: it didn't save the apps, so now I have to reinstall everything by myself. It didn't save the data of the apps. I lost nothing important, only the data of some stupid game, but I lost it. It saved apparently all my data and settings.
I restored the contacts and now I have another problem.
They are duplicated. I delete from my gmail accounts the duplicates, but they are still there on the phone. And the ****ing phone synchronizes again all the contacts to my gmail account. And over and over and over.
Is there any solution to this problem beside removing manually on my phone? There are more than 300 duplicates!
Turn auto sync off... Is that so hard? As for the slowness, nothing wrong about mine or most other peoples phones.
When youre restoring your contacts make sure you only list to display one of your accounts e.g your gmail acc
This is obviously a user end problem and not the phone.
Turning off Auto sync doesn't fix the problem. It just avoids the problem. I already did it!!!
In this way, I will not able to sync anymore my contacts to Gmail since as soon as I started autosync again it starts again to sync in only one direction!
Yes sure, an end user problem caused by the lack of functions of the phone.
And for the slowness....probably you missed all the comments about people overclocking and complaining about it.
The overclocking complaints aren't about the phone being slow, its just not working on some sense roms. And imo the phone has all the necessary functions. Perhaps you should get it fixed.
Whenever i feel my wildfire is sluggish, i back up the phone, do a full factory reset and flush a new rom. Makes a huge difference. Sadly i still havent figured how to solve the duplicated..... no quadriplicated contacts that appear.
i think you guys should do a factory reset, add all your contacts once, back them up to sd card, and then when you install a rom, don't sync your contacts, just import them from the sd card file.
although i haven't had any issues with duplicates with syncing my contacts anyway. :S
Must admit the phonebook setup is a bit pish on the Android system, it tries to link everything together when all you want is just a simple phonebook with peoples numbers and emails.
So i've spent ages deleting all duplicates and unlinking ****. Finally after a number of hours it resembles a simple phonebook with people linked only to there facebook accounts and nothing else. Sometimes the software just tries too hard!
Did you sync facebook contacts ? I would recommend you to not do so. Facebook gave me quite a problem with contacts when i just got the phone.
Other than that, google contacts sync works just fine for me.
Finally the continuous synchronization stopped. I was able to remove duplicates from my gmail account. But....surprisingly several contacts disappeared. I used the "merge duplicates" function on Gmail.
Now I installed again the backup I did. My phone book is not synchronizing at all with gmail. Moreover, something else happened. It is not synchronizing with Facebook. When I go to view it says Facebook for HTC sense 0 contacts. But if you go do Online directory, they are there! But I cannot see to link in the contacts.
Oh yeah, obviously I still have 4 contacts per person.
I searched the web and this site along with other sites...so either no one has covered it??.. which seems unlikely. OR I just do not understand.
Regardless. I am obviously new to this, so please bare with me. Last night I rooted my phone for the first time, a True Root. I then flashed Virtuous Unity Sense 3.0. All has gone well and love it. But cannot seem to find a way to sync my old contacts. Before doing this, I used to be able to sync my phone to T-Mobile in order to get my contacts. It no longer shows this option.
So... I am now out of all my contacts. Is there a way to recover this? I am not talking about contacts that were synced with Gmail or Yahoo. I am looking for all the contacts that were previously on my phone??
Again, I am noob and will continue to search but have been searching for the past 3 hours with no luck.
Thanks,
Suecyde
Had that issue awhile ago, check this thread, post 6-ended up not finding any answer except to import into gmail so don't have to worry about it anymore...you lose some info which sucks and have to manually update/clean up through gmail to get it to how you used to have it but will save you in the long run (once google takes over the world)....
http://forum.xda-developers.com/showthread.php?t=979554
So basically, since I wiped my phone and never used that security program.. I lost all my contacts?
Using Google Contacts and keeping them organized there will prevent this from happening again?
Thanks again,
Suecyde
Not all roms have the t-mobile sync, but if you have gmail and sync it with your phone, then yes, you will always have your contacts and info no matter how many times you wipe and flash. You could maybe revert back to a nandroid that had the sync, let it sync up with your phone, then find some app that will back up contacts, then reflash the rom you are on now and restore the data. Then just make sure to back up your contacts before flashing a new rom...or just import them to gmail....
So I did just that. I began to rebuild my contacts.. but now through Gmail. At least now if I get another phone, I can use gmail to re-sync my contacts.
I am still learning and will continue to learn. I am still in wow over rooting and roms. This is all amazing to me and want more.
Thanks for your quick response and help.
-Sueycde
Ok, so after I flashed my ROM to PA, and deleted all my data, it seems gmail decided to DELETE my contacts instead of uploading them back on my phone.
What's wrong with gmail? What's the point of syncing. Anyway, I have 0 contacts, and I went to my gmail that I used to sync my phone. I tried to retrieve contacts as I understood you can within 30 days. But no matter the time period I select, no contacts are restored. I flashed my phone on the 19th, yesterday, so they should be there.
Any way to retrieve them back?
I also happen to have a full backup w/ custom recovery made with nexus root toolkit. But I cannot seem to restore it (tried to restore it initially for my apps).
Clicking "Restore Nandroid Backup" does nothing, and trying to restore data/media does nothing after it takes 10-20 minutes doing it's thing.
Still, maybe I am missing something, isn't the whole point of google gmail is to keep your contacts synced and restore them if something happens with your device?
Hoping someone can help me out. I would like to contact google tech support but can't seem to find an email or number for support. Most likely they should still have them in their databases if at least its within 30 days.
Thank you