[Q] Nexus 4 update not working - Nexus 4 Q&A, Help & Troubleshooting

Hi Everyone
First post on this forum and first time trying to fool around with android.
I just replaced a new lcd + touch+ frame to an N4 its build was JOP40C
1) I said to myself why not trying to update manually to lollipop, well the N4 stayed stuck while booting with the colored dots.
2) I said to myself lets go back to JOP40c but that does not exist on google anymore so tried for hours many until JDQ39 and finally could get into my phone, but the number 6 and 7 where missing on the touch (???).
3) I said to myself well lets reinstall again and got totally my touch working.
4) Once done I received automatically an OTA from google, said to myself well lets do google, well the same happened again the phone was kind in a bootloop with the colored X.
Any help would be appreciated on why I am not able to update this phone, do I miss something that I should know and not found over all what I have read over the internet.
I have spent at least 3 working days on this and now I have to go back, make a living and hope that a pro will help.

I assume you're flashing the factory image and then you get a bootloop? Go into the stock recovery after flashing and do a factory reset.
Sent from my Nexus 5 using XDA Free mobile app

Tried that too lots of post over the internet about that but nothing keep getting blocked on the colored cross or bowls.
Tried also with Nexus Root Toolkit
Just received again the google update to 4.3 jelly beans on the N4 pressed restart and install then got the green robot and saying installing system update.
Then the phone got stuck in his bootloop and tird again the factory reset.
Still stays stuck in its bootloop.

invitro59 said:
Tried that too lots of post over the internet about that but nothing keep getting blocked on the colored cross or bowls.
Tried also with Nexus Root Toolkit
Just received again the google update to 4.3 jelly beans on the N4 pressed restart and install then got the green robot and saying installing system update.
Then the phone got stuck in his bootloop and tird again the factory reset.
Still stays stuck in its bootloop.
Click to expand...
Click to collapse
Try checking the SkipSoft.net Android Tool Kit
I hope that helps

You ever check all sensors work?
Maybe the same problems with this http://forum.xda-developers.com/nexus-4/help/issue-sensors-update-t2973047#post60470486

HI
I have checked with another N4, installed a software and checked the differences.
Well you are wright on this one the luminosity and proximity sensors are not showing any sign of life.
It is already past midnight here in France, so I will check tomorrow if I can do something on these sensors.
Will keep you posted if I can fix the sensors and do an update after that.

Hi
How stupid I am, after screen change connector sensor was not pluged in and since I had placed the plastic cover with the screws, could not see it anymore.
At least after have lost so much time, next time I will post a little earlier and at least tonight I will go bed less stupid than yesterday
Google just send the 4.3 upgrade and everything went smooth just no touch anymore so cannot use the phone.
ok installed lollipop but still the same no touch, but now I can install an update but not use the phone.
Anyone on that touch problem

Related

[Q] Spontaneous bootloop on certain stock roms

Hello all,
This is yet another bootloop story, although I haven't found anything quite like it yet, hence the idea to post it here for reference and in case some of you have interesting ideas to explore...
This is gonna be a bit long, but TL;DR: After my phone got "spontaneously" stuck into a bootloop, I find that only the stock 4.2.2 rom works, and no other.
So, tuesday I get back home with an empty battery and a Nexus 4 (running latest OTA) that has switched itself of after a day of somehow intense usage. No worries, I plug the AC adapter, let it charge for a bit and switch it back on. Booting seems a bit long, but I have to take care of a few home chores so I let it do its thing before coming back to it a few hours later. Only to find it still displaying the animated nexus logo. After a few switch off/switch on cycles, I understand its pretty stuck and I need to be more radical about it. So I enter the bootloader menu, and OEM unlock the phone (I had never needed to do that) hoping the full wipe associated with that will clear things up.
Well, it didn't. So I guess I'll need to flash a stock rom, and so I do. Since 4.4 is available on Google's stock roms page I try that, the animated logo changes but the end result is the same. So I try again with the latest JB (4.3) and still the same result. I get more than a bit frustrated but it's late and I need some sleep.
The next day, I call Google's warranty desk in France. They tell me that since the phone fell a few month ago, they cannot take it under the warranty program, and so I have to ask LG. Knowing there's no reasoning that will get me past the clerk that answered the phone I hang up after saying I'll get back to them via snail mail. Which I'll probably do soon, because I'm very disappointed with the way that warranty desk works.
Once at work, everytime I have a few spare minutes, I try to reflash with a new tool just in case it does more than automate what I did manually (nexus root toolkit being the one I tried most). It doesn't change a thing and my phone is still a nice animated paperweight.
I don't know why I ended up trying that, but I finally tried flashing the original 4.2.2 rom, and lo and behold, my phone finally got to the SIM code screen ! Everything worked nice after that, so once back at home, I go for the offered OTA upgrade to 4.3. Well, guess what, back to paperweight. Before reflashing 4.2.2, I took the time to flash CWM and activate adb by modifying /system/build.prop in the 4.3 image. This showed a recurrent problem with "system_server" segfaulting at launch (and it might have been caused by hal_sensors_get_list not returning anything, I have no clue). Trying the same on 4.4 yielded the same result.
Back to 4.2.2 and everything works fine, but I get nagged by the OTA notification, and more than that I'm wondering if there's any hope I might understand and fix the problem with my phone.
So, ladies and gentlemen, any clue that would help me is very welcome !
I plan to try a CM rom this week-end to see if it has the same problems as the stock one, but I have little confidence it doesn't. My guess is I have a hardware problem that's non-critical except it triggers a bug in 4.3+...
Thanks for reading !
--
Alain Perry
Same case, mi phone is totally stock and stuck on logo
KRT16S: no luck
I only had the time to try KRT16S this week-end, and this latest update doesn't change a thing. Same symptoms. So I guess I'm stuck on JB 4.2 for the coming week...

[Q] Nexus 4 Bricked / going in bootloop

Hey Guys,
I am facing a very strange issue with my N4. On Friday Night, I kept my phone for charging overnight and it was working as usual. on Saturday morning, I noticed that the phone was unresponsive and was showing a blinking red light. Tried to charge via various means but it was of no use. Finally went to a LG service centre were they could revive the phone but it was stuck in a bootloop. He suggested me that he will downgrade from KK 4.4.2 to JB 4.3 but still the phone was stuck in bootloop.
LG guy said that he doesn't have answer why this is happening. He said change the motherboard that will fix it. That is a very costly option which I cannot take. and he mentioned that there are tools online which will help it work but as an authorized service centre place he can't do it.
So here's what I did after reading several blogs, videos and but got stuck in the same place.
1. Booted in Bootloader mode, flashed stock JB 4.3 using Wugfresh Nexus Toolkit selecting the option Softbrick / Phone in bootloop.- Result : Stuck at Bootloop.
2. Flashed CWM Touch via fastboot, Went to the CWM recovery, Cleared the dalvik cache, Data, User data, Cache, Reflashed a Stock JB 4.3 - Result : Stuck at Bootloop.
3. Flashed KK 4.4.2 , again using the Wugfresh Nexus Toolkit - Result : Stuck at Bootloop.
I tried searching google for bootloops due to motherboard issues just to be clear from my side. The solution what LG guy gave sounded like I have no idea, lets replace the entire thing. Which i am pretty sure is not the correct method.
What my phone can do at this moment is:
1. boot into bootloader.
2. Communicate with the PC using Fastboot.
I know Nexus 4 is a developer phone and easy to recover from brick status due to its intended purpose. Please advise what else can I do to revive my Nexus 4 and let me know in case I haven't done any thing which can restore this thing back to normal.
Thanks and Cheers,
Sid
siddhu2411 said:
Hey Guys,
I am facing a very strange issue with my N4. On Friday Night, I kept my phone for charging overnight and it was working as usual. on Saturday morning, I noticed that the phone was unresponsive and was showing a blinking red light. Tried to charge via various means but it was of no use. Finally went to a LG service centre were they could revive the phone but it was stuck in a bootloop. He suggested me that he will downgrade from KK 4.4.2 to JB 4.3 but still the phone was stuck in bootloop.
LG guy said that he doesn't have answer why this is happening. He said change the motherboard that will fix it. That is a very costly option which I cannot take. and he mentioned that there are tools online which will help it work but as an authorized service centre place he can't do it.
So here's what I did after reading several blogs, videos and but got stuck in the same place.
1. Booted in Bootloader mode, flashed stock JB 4.3 using Wugfresh Nexus Toolkit selecting the option Softbrick / Phone in bootloop.- Result : Stuck at Bootloop.
2. Flashed CWM Touch via fastboot, Went to the CWM recovery, Cleared the dalvik cache, Data, User data, Cache, Reflashed a Stock JB 4.3 - Result : Stuck at Bootloop.
3. Flashed KK 4.4.2 , again using the Wugfresh Nexus Toolkit - Result : Stuck at Bootloop.
I tried searching google for bootloops due to motherboard issues just to be clear from my side. The solution what LG guy gave sounded like I have no idea, lets replace the entire thing. Which i am pretty sure is not the correct method.
What my phone can do at this moment is:
1. boot into bootloader.
2. Communicate with the PC using Fastboot.
I know Nexus 4 is a developer phone and easy to recover from brick status due to its intended purpose. Please advise what else can I do to revive my Nexus 4 and let me know in case I haven't done any thing which can restore this thing back to normal.
Thanks and Cheers,
Sid
Click to expand...
Click to collapse
Try not using a toolkit, and doing it manually instead:
http://forum.xda-developers.com/nexus-4/general/how-to-how-to-flash-factory-image-t2010312
abaaaabbbb63 said:
Try not using a toolkit, and doing it manually instead:
http://forum.xda-developers.com/nexus-4/general/how-to-how-to-flash-factory-image-t2010312
Click to expand...
Click to collapse
Thank you abaaaabbbb63, I did find that post and performed the steps and now i can boot into android JB 4.2.2
But here's the thing the battery icon is showing an exclamation mark and mentioning that it is not charging. and second it seems that i am not receiving any mobile signal.
Could this mean my battery is faulty and replacing it may allow me to use the mobile signal.
siddhu2411 said:
Thank you abaaaabbbb63, I did find that post and performed the steps and now i can boot into android JB 4.2.2
But here's the thing the battery icon is showing an exclamation mark and mentioning that it is not charging. and second it seems that i am not receiving any mobile signal.
Could this mean my battery is faulty and replacing it may allow me to use the mobile signal.
Click to expand...
Click to collapse
Flash the KitKat factory image. That might solve the mobile signal issue.
The battery one, if not solved my the kitkat image, might be a hardware fault.
abaaaabbbb63 said:
Flash the KitKat factory image. That might solve the mobile signal issue.
The battery one, if not solved my the kitkat image, might be a hardware fault.
Click to expand...
Click to collapse
So chances that the Motherboard is screwed?
siddhu2411 said:
So chances that the Motherboard is screwed?
Click to expand...
Click to collapse
Or the battery itself. If the motherboard was busted, then the phone wouldn't have booted.
siddhu2411 said:
Thank you abaaaabbbb63, I did find that post and performed the steps and now i can boot into android JB 4.2.2
But here's the thing the battery icon is showing an exclamation mark and mentioning that it is not charging. and second it seems that i am not receiving any mobile signal.
Could this mean my battery is faulty and replacing it may allow me to use the mobile signal.
Click to expand...
Click to collapse
Did you get this fixed? Were you able to upgrade beyond 4.2.2?
My Nexus is currently bootlooping if I try and upgrade beyond 4.2.2 - though my battery seems fine. I'm wondering if there's some similar problem though.

Nexus 4 Will Not Boot - Whatever Image is loaded

Hello,
I appreciate there are a huge number of similar questions on this forum, but I have read a lot of them and cannot find a solution to the problem I have with my wife's Nexus 4. Hoping someone will be able to help...
Standard Nexus 4 8GB, running 4.3 OTA on Vodafone UK. Not rooted, unlocked, hacked or anything.
Yesterday it failed to make calls or pick up a network, so my wife shut it down and restarted it; since then it would not get past the X boot logo.
Tried the factory reset / cache wipe steps, many times to no avail.
Let the battery run down overnight, no change this morning.
Sideloaded the OTA from 4.3. to 4.4, accepted the code but would not boot, initially stuck at "Starting Apps" after optimising apps, then after reset stuck at 4.4 Circles logo.
Installed 4.4.2 via fastboot, after unlocked the bootloader, again installed OK but would not boot, as above.
Re-installed 4.3 via fastboot, as above, will not boot.
Now currently gone back to 4.4.2 factory image, still will not boot - sits on the circles boot logo for ever.
I am sure I have tried several different iterations to the above, the furthest I have got it "Starting Apps" screen, most common is X or Circles.
Anything else I can try before giving up?
Thanks in advance.
meepm33p said:
Hello,
I appreciate there are a huge number of similar questions on this forum, but I have read a lot of them and cannot find a solution to the problem I have with my wife's Nexus 4. Hoping someone will be able to help...
Standard Nexus 4 8GB, running 4.3 OTA on Vodafone UK. Not rooted, unlocked, hacked or anything.
Yesterday it failed to make calls or pick up a network, so my wife shut it down and restarted it; since then it would not get past the X boot logo.
Tried the factory reset / cache wipe steps, many times to no avail.
Let the battery run down overnight, no change this morning.
Sideloaded the OTA from 4.3. to 4.4, accepted the code but would not boot, initially stuck at "Starting Apps" after optimising apps, then after reset stuck at 4.4 Circles logo.
Installed 4.4.2 via fastboot, after unlocked the bootloader, again installed OK but would not boot, as above.
Re-installed 4.3 via fastboot, as above, will not boot.
Now currently gone back to 4.4.2 factory image, still will not boot - sits on the circles boot logo for ever.
I am sure I have tried several different iterations to the above, the furthest I have got it "Starting Apps" screen, most common is X or Circles.
Anything else I can try before giving up?
Thanks in advance.
Click to expand...
Click to collapse
Hmm heard of such issues in the past where nexus wont boot with 4.3 or 4.4 !! I dont know the exact reason of the problem but what I do know is a solution for the same !!
Download the Factory Image for 4.2 Jelly Bean and fastboot the same !! Mostly youll get back your phone in the working state albeit without being able to upgrade to 4.3 or 4.4 !! Have a good day ahead !! :good:
Hi,
Thanks for the reply - I have just reloaded 4.2.2 from scratch and it is working. I then tried the OTA 4.3 upgrade and it failed, as before "starting apps" for ever, reset never boots.
Returning to 4.2.2 worked again.
What is strange is that this handset worked with 4.3 for 3 or 4 weeks before the restart yesterday...
I also tried 4.3 with .48 radio but that still failed to boot.
Hopefully someone else has a clever idea or some information around how/why this occurs, as beyond there being an underlying hardware fault (all sensors seem with androsensor) it is not logical.
Thanks.

Nexus 7 2012 unrooted - turns on but android won't load

Hi all,
So yesterday I got the alert to update my nexus 7 (2012) unrooted tablet to 4.3.3 which I did. Unfortunately after downloading the update, when restarting to install, an error message came up with the android dude lying on his back and the word ERROR above him.
I restarted the tablet and everything worked fine apart from the fact that the tablet hadn't updated, which I could live with.
Earlier today I went to open the play store but it wouldn't load, the app just said no connection and there was a retry button. Wifi was working fine as I could play other games that need the internet, check twitter etc. So I decided to switch my tablet off and on again.
After turning on, the nexus animation logo comes up (with the 4 colours) and the tablet gets stuck on this page - it won't progress further and actually load android - I've no idea why this is happening. I haven't attempted to root the tablet or anything previously, only ever carried out OTA updates.
Any idea on what I can do please?
Thanks
I don't suppose anyone has any idea's on how I can get my nexus up and running again despite it getting stuck on the animation screen when I first turn it on?
The same happened to me. I had an error while installation of 4.4.3 . Since then, the device reboots, shows me the lock screen for 1-2 seconds and reboots, again and again. I tried the unbricking method with no success till now.
Thanks for the reply.
I managed to get my tablet working by using adb to unlock the bootloader and install the stock ROM again.
Then I locked the bootloader using adb and left it at that.
Only thing was the tablet factory reset itself in the process so I lost all my data etc. Id didn't have a backup which is my own fault I guess.
Sent from my Nexus 7 using XDA Free mobile app

Nexus 4 - Bootloop Following Contact With Water? Or recent update?

Bootloop following contact with water? Or recent update?
Hello,
Here is my story : end of last wwek, my phone fall in a small amount of water (1cm) on the top (jack side). I wiped it very fast and use it for the next 30 min, everything is good. and then i let it 2 hours (charging or not i don't remember, i don't know if it can matter). After that i find it bootlooping was there an update, end of last week? Anyway i let it in that state at least 30 min and even more and then tried to restart it not better. I also tried a wipe cache and after that a factory reset, nothing...
Yersterday back to home, i tried to flash the 5.0.1 factory image ( didn't want to take the 5.1, because i feared a possible bad update on the image maybe) nothing better, even worst because after after some time of bootlooping, i've got the red light flashing :/
Same goes for the 4.4 flash but small miracle, it's working 4.2.2... During all those tries, i did some oem lock and unlock before and after each flash.
So my phone is working with the first version of android available, which is not the best.... I also tried the OTA update to the 4.3 and i also got stuck to a bootloop
So after that long story (sorry), I defer to your expertise because i don't know what else to do.
Please help :/
I just installed the lastest version of cyanogen and it's working well...
Still no idea whats happening there?
Seems to be a real big question i ask you there, but i continue my thinking on my side.
I dont like the idea, but it light be a hardware problem... Maybe a failing memory slot, or an unused component until then.
So it brings me 2 questions : how and where could i find logs after a failed update?
And how could i efficiently test my hardware CPU, RAM, as we can do on a computer?
Thanks in advance, any idea, help, joke are welcome

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