Database Users

[Solved] Samsung Galaxy Note 3 SM-N900 Random Restarting/Rebooting

[Solved]
Original Problem
Hi All,
Hope someone can help me, as the title states I have been getting random reboots with my Exynos Version note 3, SM-N900.
I am currently running 4.4.2.
Here are the problems I receive:
Constant bootloops. (Can only be solved by doing a battery pull)
Randomly cuts off (no shut down animation) (Doesn't always come back by pressing power button)
Around the camera area is warm when it cuts off or is bootlooping, but not so hot that it is burning, it has been hotter while gaming.
I have tried everything,
Clearing cache.
Factory Reset.
Safe Mode.
Reflashing Rom with Odin.
Didn't reinstall any of my apps.
Didn't disable any apps.
Please note that I was rooted when this first occurred. I unrooted and reflashed the rom and it has still been occuring.
Also note I got the firmware from www.sammobile.com, and the reboots never occur while the phone is charging.
Can somebody tell me if this is a hardware issue, or just plain software issue.
I have tried just about everything and I can't seem to find a Jelly Bean rom to test the issue.
Should have Bought the Qualcomm Version
Any feedback will be appreciated.
Thanks.
Solution!
Finally found a solution!!!
After I changed my sim, it didnt random reset for a while till two days after and the restarting and overheating returned.
So I dug up through a lot of xda forums on random restarting.
Wish I could remember which one so i can quote.
But he basically said that knox was the issue on his.
So again proceeded to re-root and uninstall anything with the name knox.
I used nobloat free and link2sd just to be safe.
Since then no overheating no restarting almost a month now.
Hope this Helps anyone with the same issue.

plazaman91 said:
Hi All,
Hope someone can help me, as the title states I have been getting random reboots with my Exynos Version note 3, SM-N900.
I am currently running 4.4.2.
Here are the problems I receive:
Constant bootloops. (Can only be solved by doing a battery pull)
Randomly cuts off (no shut down animation) (Doesn't always come back by pressing power button)
Around the camera area is warm when it cuts off or is bootlooping, but not so hot that it is burning, it has been hotter while gaming.
I have tried everything,
Clearing cache.
Factory Reset.
Safe Mode.
Reflashing Rom with Odin.
Didn't reinstall any of my apps.
Didn't disable any apps.
Please note that I was rooted when this first occurred. I unrooted and reflashed the rom and it has still been occuring.
Also note I got the firmware from www.sammobile.com, and the reboots never occur while the phone is charging.
Can somebody tell me if this is a hardware issue, or just plain software issue.
I have tried just about everything and I can't seem to find a Jelly Bean rom to test the issue.
Should have Bought the Qualcomm Version
Any feedback will be appreciated.
Thanks.
Click to expand...
Click to collapse
I may be wrong and hope I am... but this sounds to me like a hardware issue.:fingers-crossed:
If it was a software issue flashing Original rom and no custom apps plus safe-mode should solve it.
normally the side of the camera heats up when doing processor intensive things. The phone shouldn't do that when idle ans standby.
Did you drop the phone or something similar happened recently?

smartjais said:
I may be wrong and hope I am... but this sounds to me like a hardware issue.:fingers-crossed:
If it was a software issue flashing Original rom and no custom apps plus safe-mode should solve it.
normally the side of the camera heats up when doing processor intensive things. The phone shouldn't do that when idle ans standby.
Did you drop the phone or something similar happened recently?
Click to expand...
Click to collapse
Really hoping its not hardware..
No the phone never fell very hard it fell on carpet once but it was already giving problems before it fell.

Have to agree with smartjais. Thermal protection will kick in and shut off the device if the processor gets too hot and won't turn back on until it cools down below the threshold.
It almost sounds like the cpu either isn't dissipating heat properly, or you have a faulty processor in general.
You say you were rooted when this started... did you happen to overclock or adjust cpu voltages on a custom kernel before? If so, is possible (unlikely, but possible) that you may have damaged the soc.
Either way, it sounds like hardware to me.
Sent from my leanKernel 3.13 powered stock 4.4.2 (NF9) SM-N900T

toastido said:
Have to agree with smartjais. Thermal protection will kick in and shut off the device if the processor gets too hot and won't turn back on until it cools down below the threshold.
It almost sounds like the cpu either isn't dissipating heat properly, or you have a faulty processor in general.
You say you were rooted when this started... did you happen to overclock or adjust cpu voltages on a custom kernel before? If so, is possible (unlikely, but possible) that you may have damaged the soc.
Either way, it sounds like hardware to me.
Sent from my leanKernel 3.13 powered stock 4.4.2 (NF9) SM-N900T
Click to expand...
Click to collapse
No did not overclock or install a kernel, it was stock just rooted.
The phone does not get ridiculously hot, as it has been hotter when gaming.

what version bootloader do you have?

plazaman91 said:
Really hoping its not hardware..
No the phone never fell very hard it fell on carpet once but it was already giving problems before it fell.
Click to expand...
Click to collapse
hmm A friend had a similar problem with the GS4 and it turned out to be hardware.
Are you still under warranty ??
I know knox might be tripped when you rooted but since its Exyeos version you can try to reverse knox counter.

smartjais said:
hmm A friend had a similar problem with the GS4 and it turned out to be hardware.
Are you still under warranty ??
I know knox might be tripped when you rooted but since its Exyeos version you can try to reverse knox counter.
Click to expand...
Click to collapse
Spitwista said:
what version bootloader do you have?
Click to expand...
Click to collapse
Hi Guys,
Thanks for the response i'm not sure what version bootloader i have.
I think I isolated the problem, the heat was mainly from the sim card port.
I changed my sim card and it was still overheating.
But I left the battery cover off, and played with the sim card while it was on (like put pressure on it and try moving it while it was still on) , and what do you know?
Bootloops and cut off everytime.
I was in my office at the time so i folded a 2 pieces of paper. 1 in between the battery and the sim and 1 where the sd card supposed to be.
TA DA! No overheating or bootlooping almost 10 hours now.
I don't know if the port was loose or whatever.
I'm monitoring it over the weekend and will report back.:fingers-crossed:
Thanks for the help guys.:highfive:

smartjais said:
hmm A friend had a similar problem with the GS4 and it turned out to be hardware.
Are you still under warranty ??
I know knox might be tripped when you rooted but since its Exyeos version you can try to reverse knox counter.
Click to expand...
Click to collapse
Also warranty doesn't matter I'm from Trinidad and Tobago and i bought it on amazon since August.

plazaman91 said:
Hi Guys,
Thanks for the response i'm not sure what version bootloader i have.
I think I isolated the problem, the heat was mainly from the sim card port.
I changed my sim card and it was still overheating.
But I left the battery cover off, and played with the sim card while it was on (like put pressure on it and try moving it while it was still on) , and what do you know?
Bootloops and cut off everytime.
I was in my office at the time so i folded a 2 pieces of paper. 1 in between the battery and the sim and 1 where the sd card supposed to be.
TA DA! No overheating or bootlooping almost 10 hours now.
I don't know if the port was loose or whatever.
I'm monitoring it over the weekend and will report back.:fingers-crossed:
Thanks for the help guys.:highfive:
Click to expand...
Click to collapse
plazaman91 said:
Also warranty doesn't matter I'm from Trinidad and Tobago and i bought it on amazon since August.
Click to expand...
Click to collapse
Ok that's cool :highfive: .. Didn't know that lose mem card or battery could do this. Hope the issue never comes back.. Do update us after you monitor .:good:

Some years ago i used to have an lg gw620 and it dropped down one day after that it started reboot itself with no reason ..... If it doesnt reboot when it charges i guess it means that your motherboard is cracked somewhere .......

Final Solution!
Finally found a solution!!!
After I changed my sim, it didnt random reset for a while till two days after and the overheating returned.
So I dug up through probably hundreds of xda forums on random restarting.
Wish I could remember which one so i can quote.
But he basically said that it was knox after all!
So again proceeded to re-root and uninstall anything with the name knox.
I used nobloat free and link2sd just to be safe.
Since then no overheating no restarting almost a month now
Hope this Helps anyone with the same issue

plazaman91 said:
Finally found a solution!!!
After I changed my sim, it didnt random reset for a while till two days after and the overheating returned.
So I dug up through probably hundreds of xda forums on random restarting.
Wish I could remember which one so i can quote.
But he basically said that it was knox after all!
So again proceeded to re-root and uninstall anything with the name knox.
I used nobloat free and link2sd just to be safe.
Since then no overheating no restarting almost a month now
Hope this Helps anyone with the same issue
Click to expand...
Click to collapse
Had the same issue on a Galaxy Tab Pro, disabling all Knox apps didn't do the trick as those apps kept running anyway. Uninstalling solved it!
FWIW, in my case, the reboots happened after turning screen off, whether manually or automatically. OS version was 4.4.2, latest firmware for the tab at the time. I used my app, 3C Toolbox to uninstall the app in case I needed to install them back. One (soft)-reboot to unload knox completely, no more random hot restart.
Thanks for your thread, my Tab is working as expected now. Just wanted to share my experience.

Random power offs on the Moto g4 plus

About 2 months ago, my g4 plus started to power off on its own whenever on a battery percentage lower than 50%. This has been very bothersome to me. It powers off usually when playing a video or playing music through the speakers. Can anybody pls offer a solution?

noobplayer551 said:
About 2 months ago, my g4 plus started to power off on its own whenever on a battery percentage lower than 50%. This has been very bothersome to me. It powers off usually when playing a video or playing music through the speakers. Can anybody pls offer a solution?
Click to expand...
Click to collapse
1) Try a factory reset
2) Send the phone to a service center

noobplayer551 said:
About 2 months ago, my g4 plus started to power off on its own whenever on a battery percentage lower than 50%. This has been very bothersome to me. It powers off usually when playing a video or playing music through the speakers. Can anybody pls offer a solution?
Click to expand...
Click to collapse
rooted, unlocked bootloader?
Sent from my XT1254 using Tapatalk

Same problem here. About 2 or 3 months with this problem.
What i got?
This doesn't happen when the phone is connected to charger.
It is almost always related with speaker, (notifications, music, youtube)
Also with camera (snapchat, stock camera)
The problem happens hardly ever when you are using a ROM (7 days with RRemix, only 1 restart - instead of- 5 power offs with stock rom every day)
I dont remember if it also happened in Marshmallow BEFORE installing any nougat firmware.
I have never read or heard about this bug in an European or USA's Moto G4 or G4 plus.
Everybody with this problem has had been using turbo charger every day.
Happens with locked or unlocked bootloader
If you're not agree with something of that, tell me, so i can delete it. (with proofs of course)
Solutions
Some users reported:
Disconnecting the battery for 30 minutes solved de problem, (i will try this, you have to open the device to do it)
Other users affirmed that changing the battery will solve the problem, i will do it if the the other solution doesn't work.
Calibrating the battery didn't work for me (3 days of full charges and discharges with 6 hours of wait to charge when the battery is 0%)
I'm really decided to fix this problem, for me and for everybody, because it is very annoying

ivan290 said:
Same problem here. About 2 or 3 months with this problem.
What i got?
This doesn't happen when the phone is connected to charger.
It is almost always related with speaker, (notifications, music, youtube)
Also with camera (snapchat, stock camera)
The problem happens hardly ever when you are using a ROM (7 days with RRemix, only 1 restart - instead of- 5 power offs with stock rom every day)
I dont remember if it also happened in Marshmallow BEFORE installing any nougat firmware.
I have never read or heard about this bug in an European or USA's Moto G4 or G4 plus.
Everybody with this problem has had been using turbo charger every day.
Happens with locked or unlocked bootloader
If you're not agree with something of that, tell me, so i can delete it. (with proofs of course)
Solutions
Some users reported:
Disconnecting the battery for 30 minutes solved de problem, (i will try this, you have to open the device to do it)
Other users affirmed that changing the battery will solve the problem, i will do it if the the other solution doesn't work.
Calibrating the battery didn't work for me (3 days of full charges and discharges with 6 hours of wait to charge when the battery is 0%)
I'm really decided to fix this problem, for me and for everybody, because it is very annoying
Click to expand...
Click to collapse
This thread is one of the first I've heard of this issue. I've had my G4 for about 3 months so far and discharging works fine- regardless, this definitely reeks of a hardware problem though.
Motorola Service Centers WILL take your phone even if it's out of warranty and the battery is failing (just make sure to reflash stock ROM). Or, you can purchase a battery from WitRigs for $20 USD (several weeks shipping however) and replace it yourself.

ivan290 said:
Same problem here. About 2 or 3 months with this problem.
What i got?
This doesn't happen when the phone is connected to charger.
It is almost always related with speaker, (notifications, music, youtube)
Also with camera (snapchat, stock camera)
The problem happens hardly ever when you are using a ROM (7 days with RRemix, only 1 restart - instead of- 5 power offs with stock rom every day)
I dont remember if it also happened in Marshmallow BEFORE installing any nougat firmware.
I have never read or heard about this bug in an European or USA's Moto G4 or G4 plus.
Everybody with this problem has had been using turbo charger every day.
Happens with locked or unlocked bootloader
If you're not agree with something of that, tell me, so i can delete it. (with proofs of course)
Solutions
Some users reported:
Disconnecting the battery for 30 minutes solved de problem, (i will try this, you have to open the device to do it)
Other users affirmed that changing the battery will solve the problem, i will do it if the the other solution doesn't work.
Calibrating the battery didn't work for me (3 days of full charges and discharges with 6 hours of wait to charge when the battery is 0%)
I'm really decided to fix this problem, for me and for everybody, because it is very annoying
Click to expand...
Click to collapse
Thanks man!
Appreciate the help. But can you please disconnect your battery ASAP and share the result? Because after my phone's battery goes below 50, it is hardly usable at all, powering off at least 3 times continuously.

Yes exactly the same happens to me, also with more than 50%.
I will try that battery disconnecting and i'll report!

ivan290 said:
Yes exactly the same happens to me, also with more than 50%.
I will try that battery disconnecting and i'll report!
Click to expand...
Click to collapse
Any developments?

OK, i couldn't open my device because of a problem with the screws, so i gave up and i sent my device to a particular cell phone repair house, they replaced my battery, until now (8 hours) i can see the bug is fixed. My phone doesnt power off doing the same that before replacing the battery would had ended up in a power off... Also i noticed the bug with camera is fixed too, the problem of dark photos with flash.....

Xt1643(indian version)
I thought I am the only person having this issue. Replacing battery helped?or any other method if worked for you??
Also battery's cost?

saurabh8263 said:
Xt1643(indian version)
I thought I am the only person having this issue. Replacing battery helped?or any other method if worked for you??
Also battery's cost?
Click to expand...
Click to collapse
Please read the thread and find your answers first.

strongst said:
Please read the thread and find your answers first.
Click to expand...
Click to collapse
I did before posting. I mentioned xt1643 at first to know if any Indian guy faced this(or in future will read this) so he would let me know the price if he had his battery replaced. And also to know if changing battery solved their prob temporary at that time or permanently.

Same problem here, I decide buy a new battery. Sadly in my country I only find generic batteries . It's the only thing left for me to prove. I had been having lots of problems with that phone (ghost touch, yellow screen and now the battery).
I bought it in the US so I don't have warranty here.
No more Motorola-Lenovo for me, I'm going to change it as soon as I can.

I bought my Moto G4 Plus (XT1641 [Canada & Mexico variant]) 1 month ago. It came with Android 6.0.1, but i installed the Nougat OTA automaticly (so i did not test marshmallow). Well i get some spontaneous shutdowns too, when i was on stock rom.
This issue is similar to the one that has the Nexus 6p (zRam conflicts). What i did to stop the shutdowns is disable zRam and KSM, you can install ElementalX kernel and with a kernel managging app like EXManager (recommended) or kernel adiutor just disable the mentioned features.
If you want to remain with the stock kernel just follow these steps: https://forum.xda-developers.com/moto-g4/development/mod-disable-zram-t3435613
I recommend you to read the posted comment by EarlyMon in the page 2 of the thread, so you will know exactly what are you doing by disabling the zRam (basicly, boosting your SD617).
If this helps you, let me know.

leeco pro 3 x727 shuts down after few minutes

This happens only when I install any custom rom...the phone works fine with x720 5.8.018s version...anything apart from that device will shut down every 2-3 minutes ...very strange behaviour ...any one has any idea ?

any custom rom , android 6 or 7 , AOSP or stock based, it will boot fine and after initial setup , it will work for 3-4 minutes and then suddenly device shuts down. .. when i boot it up again , same thing happens, in one minute shuts down.
if i flash 5.8.018s stock rom , everything works fine....and it doesnt shut down...

After device bugs, my phone finally was restored into x720 stock ROM (i have x720). On boot it worked below 1 minute and reboots. I had to do clean data. Also booting x720 ROM into x727 is not too good idea. Maybe you should try to do more wipes?

marik1 said:
After device bugs, my phone finally was restored into x720 stock ROM (i have x720). On boot it worked below 1 minute and reboots. I had to do clean data. Also booting x720 ROM into x727 is not too good idea. Maybe you should try to do more wipes?
Click to expand...
Click to collapse
I did all the wipes i could , cleaned all kinds of data... it was US version 5.8.018s originally and i tried to flash Omni ROm first , and other ROMS , all had same issues, so i thought going back to the stock US rom , but since US version of 018s is not available anywhere, i went to chinese version , and it works perfectly , no reboot/shutdown...... I have used number of phones and installed 100s of ROMS , i have never faced soemthing like this...i hve even used leeco pro 3 before, with all custom roms and no problems.

Manan79 said:
I did all the wipes i could , cleaned all kinds of data... it was US version 5.8.018s originally and i tried to flash Omni ROm first , and other ROMS , all had same issues, so i thought going back to the stock US rom , but since US version of 018s is not available anywhere, i went to chinese version , and it works perfectly , no reboot/shutdown...... I have used number of phones and installed 100s of ROMS , i have never faced soemthing like this...i hve even used leeco pro 3 before, with all custom roms and no problems.
Click to expand...
Click to collapse
Ok update...i downloaded x720 021S and 023S and updated using in build update option..(local update) , and it worked, 23S is working without any shut down...so i guess, it is problem only with roms flashed thru TWRP

Manan79 said:
Ok update...i downloaded x720 021S and 023S and updated using in build update option..(local update) , and it worked, 23S is working without any shut down...so i guess, it is problem only with roms flashed thru TWRP
Click to expand...
Click to collapse
Usefull information, thank you very much.
Nearly the same problem here: My X720 is only rebooting sometimes, but more often switching off directly (vibrates one time and switches off). While the phone is in that status, the battery is discharging. I can only reboot the phone by holding the power button for about 10sec or to TWRP. Two times I was rebooting the phone and some (not all) settings were restored to default - reflashed the rom... Another time rebooting the phone it hangs in the booting display, did not get it booted completely again - reflashed the rom.... Very strange behaviour and don't know why this happens.
But for about the last month, the phone is only switching off and I can reboot and use it for an unspecific time.
That all happens with several ROMs - currently I'm on ResurrectionRemix 5.8.5. This is the most stable custom rom I have tested, but anyways the phone switches off in irregular periods. Sometimes the phone is about a day alive, sometimes only a few hours, sometimes below an hour. When I'm playing HQ games I think the phones switches off much faster, but not sure.
I'm also not sure - I do not have used the stock rom really long after I get this phone (was CN 5.8.018s I think) - but my feeling is, that the phone was definetely more stable with the stock rom.
Now after finding this thread, I will give the stock rom another try. Would you be so kind as to describe the process of going to the stock 023S a bit more in detail? First flashing the 5.9.021S for the x720 ROM throught TWRP and after that using the build in update option (rename file to update.zip into root folder)?
Thanks!

peed_neslo said:
Usefull information, thank you very much.
Nearly the same problem here: My X720 is only rebooting sometimes, but more often switching off directly (vibrates one time and switches off). While the phone is in that status, the battery is discharging. I can only reboot the phone by holding the power button for about 10sec or to TWRP. Two times I was rebooting the phone and some (not all) settings were restored to default - reflashed the rom... Another time rebooting the phone it hangs in the booting display, did not get it booted completely again - reflashed the rom.... Very strange behaviour and don't know why this happens.
But for about the last month, the phone is only switching off and I can reboot and use it for an unspecific time.
That all happens with several ROMs - currently I'm on ResurrectionRemix 5.8.5. This is the most stable custom rom I have tested, but anyways the phone switches off in irregular periods. Sometimes the phone is about a day alive, sometimes only a few hours, sometimes below an hour. When I'm playing HQ games I think the phones switches off much faster, but not sure.
I'm also not sure - I do not have used the stock rom really long after I get this phone (was CN 5.8.018s I think) - but my feeling is, that the phone was definetely more stable with the stock rom.
Now after finding this thread, I will give the stock rom another try. Would you be so kind as to describe the process of going to the stock 023S a bit more in detail? First flashing the 5.9.021S for the x720 ROM throught TWRP and after that using the build in update option (rename file to update.zip into root folder)?
Thanks!
Click to expand...
Click to collapse
On my equipment too !!

Andresdsr said:
On my equipment too !!
Click to expand...
Click to collapse
You do not flash a 21s update twrp that may brick you.
You have to go stock and flash with stock recovery.
Their threads already on this.
Sent from my LEX727 using xda premium

mchlbenner said:
You do not flash a 21s update twrp that may brick you.
You have to go stock and flash with stock recovery.
Their threads already on this.
Sent from my LEX727 using xda premium
Click to expand...
Click to collapse
it was the same with the ROM that came from the factory.
I experienced 21s and 23s beta Tars, 23s original Chinese...

Andresdsr said:
it was the same with the ROM that came from the factory.
I experienced 21s and 23s beta Tars, 23s original Chinese...
Click to expand...
Click to collapse
Does anyone completely solved the shutting down issue on x720? I remember the same issue with the stock rom when i was getting the phone (5.8.018). but this rom could have been a shop rom, cant remember.
For me it seems that the issue happens more often whenever the phone uses more performance. Playing HQ games let the phone shut down after about 1-3min. doing nothing on the phone, it remains for about a day. Weird behaviour... will try to flash the stock recovery via fastboot and then a stock rom (no shop rom). hopefully it will improve the behaviour or even better solving the issue.

Sounds like a hardware issue. As for me, I have a couple of screen issues--I usually have my LeEco Pro3 Elite connected to a charger, and I sometimes don't use it for long stretches of time (say, 8 hours) because I have another phone as well. Once in a while, during those times the screen refuses to turn on. Sometimes the fingerprint scanner wakes it up, other times I have to straight up reboot the phone using the power button (I have to keep it pressed for two whole minutes for it to wake up the phone). Pretty annoying, dunno why it's happening. Could be a loose screen cable.
Now, if your phone is shutting down every few minutes no matter what, it could be a battery issue. I say this because I had a similar issue with an old iPod Color from 2005. The iPod would shut off every few minutes even when plugged into a charger. I changed the battery and it stopped shutting down.
Hopefully it's not a motherboard issue because replacing a phone's motherboard is never easy.
For me it seems that the issue happens more often whenever the phone uses more performance. Playing HQ games let the phone shut down after about 1-3min. doing nothing on the phone, it remains for about a day. Weird behaviour... will try to flash the stock recovery via fastboot and then a stock rom (no shop rom). hopefully it will improve the behaviour or even better solving the issue.
Click to expand...
Click to collapse
I don't think gameplay should affect the phone negatively at all. Especially a phone with a Snapdragon 821, a 14nm processor with efficient cores, for crying out loud. I play Fate Grand Order, a pretty intense 2D online game with 1080p graphics for 5 hours straight on my LeEco Pro3 Elite (Snapdragon 820) without it heating up at all.
Again, seems like a hardware issue because no phone with a Snapdragon 821 or 820 should be doing that. Especially while gaming.

sk8223 said:
Sounds like a hardware issue. As for me, I have a couple of screen issues--I usually have my LeEco Pro3 Elite connected to a charger, and I sometimes don't use it for long stretches of time (say, 8 hours) because I have another phone as well. Once in a while, during those times the screen refuses to turn on. Sometimes the fingerprint scanner wakes it up, other times I have to straight up reboot the phone using the power button (I have to keep it pressed for two whole minutes for it to wake up the phone). Pretty annoying, dunno why it's happening. Could be a loose screen cable.
Now, if your phone is shutting down every few minutes no matter what, it could be a battery issue. I say this because I had a similar issue with an old iPod Color from 2005. The iPod would shut off every few minutes even when plugged into a charger. I changed the battery and it stopped shutting down.
Hopefully it's not a motherboard issue because replacing a phone's motherboard is never easy.
I don't think gameplay should affect the phone negatively at all. Especially a phone with a Snapdragon 821, a 14nm processor with efficient cores, for crying out loud. I play Fate Grand Order, a pretty intense 2D online game with 1080p graphics for 5 hours straight on my LeEco Pro3 Elite (Snapdragon 820) without it heating up at all.
Again, seems like a hardware issue because no phone with a Snapdragon 821 or 820 should be doing that. Especially while gaming.
Click to expand...
Click to collapse
Thanks for the information.
Could be possible... If I'm shaking the phone like a cocktail-mixer, it feels something loose inside it and this could be the battery of course which could be not fixed correctly. But I am sure, that this issue has also something to do what is happening on the phone currently. Sometimes I am going to bed and the phone does not move for 8hrs, it simply lays on the table. In the morning, it is shutted down. Need to hold the power button for about 10sec to restart the phone (usually hold 2sec to power on). Sometimes (not really often) it warm-starts automatically.
I think this could be also a memory issue or internal storage. Yesterday I was playing a game (Bowling by Jason Belmonte) and after 3min, the phone hung up, display remains on, no reaction on pressing the hardware buttons, waiting 5min... nothing happens. So I pressed the power button 10sec, phone seems to reboot normally, but it take a bit more time in my oppinion. Now after entering the pin, some phone configurations were resetted to default, but not all. Playing this came, it sometimes happened, that the phone switches off (with one vibration). Rebooting with a 10sec press and it runs again normally. This time phone hung up and some configurations were resetted to default. WTF?
Today I have played Hmmsim 2. Phone hung up again, pressing the power button 10sec, phone begins to reboot, but rebooting never finished (waiting for about 1-2hrs). Long Press power button (10sec) to try to reboot again - same behaviour, never ending ROM loading screen. Wiped to factory via TWRP and the phone reboots again, but all configurations lost, like freshly installed rom. OK, whatever, using the google backup for apps and so on... when installing the apps in the background, the phone reboots about 3-4 times, app installations not finished. Cancelled and shutting the phone down to TWRP, where I am now...
What I will try to say is, that whenever the storage or memory is used to much or something like that, the phone begins with that behaviour.
And now I am thining about what to try next. I think I will try to flash the stock recovery via TOOL ALL IN ONE then flashing a stock rom like 5.9.023S.
I am still not sure of a hardware issue...

peed_neslo said:
I am still not sure of a hardware issue...
Click to expand...
Click to collapse
The easiest way to tell is if the issues were occurring before you flashed TWRP. Were they? This is why you always wait a couple of months before modding your device. Otherwise you'll be stuck in a loop of doubts. By this I mean you'll be convinced that the issue has to do with your custom ROM or kernel rather than your device's hardware, but you have no way of knowing for sure because you never used the phone enough on stock firmware.
I was like you... my unmodified Zenfone 3 had a screen flicker issue and a headphone jack issue that I was convinced was a Nougat problem. I upgraded from Marshmallow to Nougat immediately after getting the phone. After a lot of research and posting threads on the Zenfone forums, I realized I had a hardware issue on my hands. The screen had to be replaced for the flickering to stop, and the headphone jack had been gimped to 0.3v by ASUS for some reason. I quickly sold the phone and got my LeEco.
Here's a thread I made on XDA about my screen flickering issue. It's a hardware issue: https://forum.xda-developers.com/zenfone-3/help/ze552kl-screen-flickering-lowest-t3660643
I've learned some important things from that experience: it's easy for your brain to trick you into thinking you've got an easy-to-solve software issue on your hands, when in reality you've got a hardware issue. You need to start making arrangements for a replacement device and get video evidence of your problems to show to the seller ASAP. Because that behaviour isn't normal. Now I hope you do have a software issue on your hands that the stock firmware will solve, but who knows. Be prepared for anything.

sk8223 said:
The easiest way to tell is if the issues were occurring before you flashed TWRP. Were they? This is why you always wait a couple of months before modding your device. Otherwise you'll be stuck in a loop of doubts. By this I mean you'll be convinced that the issue has to do with your custom ROM or kernel rather than your device's hardware, but you have no way of knowing for sure because you never used the phone enough on stock firmware.
I was like you... my unmodified Zenfone 3 had a screen flicker issue and a headphone jack issue that I was convinced was a Nougat problem. I upgraded from Marshmallow to Nougat immediately after getting the phone. After a lot of research and posting threads on the Zenfone forums, I realized I had a hardware issue on my hands. The screen had to be replaced for the flickering to stop, and the headphone jack had been gimped to 0.3v by ASUS for some reason. I quickly sold the phone and got my LeEco.
Here's a thread I made on XDA about my screen flickering issue. It's a hardware issue: https://forum.xda-developers.com/zenfone-3/help/ze552kl-screen-flickering-lowest-t3660643
I've learned some important things from that experience: it's easy for your brain to trick you into thinking you've got an easy-to-solve software issue on your hands, when in reality you've got a hardware issue. You need to start making arrangements for a replacement device and get video evidence of your problems to show to the seller ASAP. Because that behaviour isn't normal. Now I hope you do have a software issue on your hands that the stock firmware will solve, but who knows. Be prepared for anything.
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Click to collapse
Thank you very much!
I am sure that the phone was doing the same on stock rom, but maybe fewer times. I have flashed a stock based rom now (Turbos mini 5.9.023s) and the issue still exists, but now the phone reboots normally more often than going into edl mode (emergency mode). I have found an old thread here on XDA and the issues described there sounds nearly the same. Finally the user in this thread also had hardware issue.
I believe also in a hardware issue, but I am still not sure. If I am looking to other threads regarding similar problems, there is always some regularity in the behaviour or the reported issues. In my case these rebootings (usual reboot or reboot to EDL mode) are definetely very unregular. On the TURBO Rom, these reboots happen definetely more often when the display is off and the phone sleeps. On the TURBO Rom, playing games seems to be helping lasting the phone a bit longer, the completely differnce to ResurrectionRemix Rom, where the phone was lasting longer when doing preferabely nothing. The issues are so inconsistant and this is making it hard to believe, that this is a hardware issue. Why the hell is the phone behaving different on every ROM - if it's a hardware issue, the occurred problems should have some regularity.
As I didn't have an OTA update option on the stock rom, I'd found out that this could be a "shop rom" (5.8.018), which is not the best choice nor for the first month(s).
I'm from Germany and I do not really want to return the phone to china or east asia for repairing (bought at banggood). This could take a very very long time. Changing to a new one could be also difficult because there are hardly any more devices out on the market and I need to return it for the change too.
But I am slowly at my wit's end and before these issues are making me more and more crazy, I will accept a problem with the hardware.

peed_neslo said:
I believe also in a hardware issue, but I am still not sure. If I am looking to other threads regarding similar problems, there is always some regularity in the behaviour or the reported issues. In my case these rebootings (usual reboot or reboot to EDL mode) are definetely very unregular. On the TURBO Rom, these reboots happen definetely more often when the display is off and the phone sleeps. On the TURBO Rom, playing games seems to be helping lasting the phone a bit longer, the completely differnce to ResurrectionRemix Rom, where the phone was lasting longer when doing preferabely nothing. The issues are so inconsistant and this is making it hard to believe, that this is a hardware issue. Why the hell is the phone behaving different on every ROM - if it's a hardware issue, the occurred problems should have some regularity.
As I didn't have an OTA update option on the stock rom, I'd found out that this could be a "shop rom" (5.8.018), which is not the best choice nor for the first month(s).
Click to expand...
Click to collapse
If your issues were occurring from the moment you got the phone, you know it's a hardware problem. Your seller sent you a defective phone and you should at least try fighting for a partial refund. If you paid through PayPal, open a dispute. If you paid with a credit card, ask for a chargeback. Now, the shop you bought it from might ban you for initiating a chargeback, but it's probably worth it. Or you could just cut your losses and move on. Maybe donate your phone to a dev who wants to try something crazy. :good:
I'm from Germany and I do not really want to return the phone to china or east asia for repairing (bought at banggood). This could take a very very long time. Changing to a new one could be also difficult because there are hardly any more devices out on the market and I need to return it for the change too.
But I am slowly at my wit's end and before these issues are making me more and more crazy, I will accept a problem with the hardware.
Click to expand...
Click to collapse
Oh snap, it's a Banggood phone? I bought my x722 from Banggood. No glaring issues other than the screen one so far, but this does worry me for the future. How long have you had it?
This is the problem with Chinaphones. They're cheap, they've got good specs, but you can't guarantee quality. Especially with now close-to-defunct brands like LeEco. If you're still okay with Chinaphones, get a Xiaomi next. Probably the most reliable Chinaphone brand out there, next to Huawei. And try to buy from an official source. I heard The Solution Shop in Europe sells Xiaomi phones for cheap (?). And always remember to record your unboxings and document all issues from now on.

sk8223 said:
If your issues were occurring from the moment you got the phone, you know it's a hardware problem. Your seller sent you a defective phone and you should at least try fighting for a partial refund. If you paid through PayPal, open a dispute. If you paid with a credit card, ask for a chargeback. Now, the shop you bought it from might ban you for initiating a chargeback, but it's probably worth it. Or you could just cut your losses and move on. Maybe donate your phone to a dev who wants to try something crazy. :good:
Oh snap, it's a Banggood phone? I bought my x722 from Banggood. No glaring issues other than the screen one so far, but this does worry me for the future. How long have you had it?
This is the problem with Chinaphones. They're cheap, they've got good specs, but you can't guarantee quality. Especially with now close-to-defunct brands like LeEco. If you're still okay with Chinaphones, get a Xiaomi next. Probably the most reliable Chinaphone brand out there, next to Huawei. And try to buy from an official source. I heard The Solution Shop in Europe sells Xiaomi phones for cheap (?). And always remember to record your unboxings and document all issues from now on.
Click to expand...
Click to collapse
Admittedly I'm not sure at all if this issue was already present after starting the phone for the first time. One of the first things I have done during the initial setup wizard was using the integrated data transfer app by LeEco (scanning a QR code with the old Xperia Z, downloading app to transfer data to the x720). This app establishes a Wifi direct connection between both phones to transfer the data like apps and other stuff. This transfer process takes at least 6-7 hours and during that process I am sure that the phone was not rebooting a single time. Maybe a specific app or background process of an app causes this irregular rebootings. I have not testet this. I have installed the most common of my apps also using different custom ROMs later.
On the current ROM (Turbos mini 5.19.023s) I have now looked into the last_kmsg.log file severel times after the phone was hard-rebooting (not to emergency mode - the phone is switching down to emergence mode really rarely since I have flashed the stock based ROM) to debug for a kernel problem and the power off reason seems to be ""Triggered from PS_HOLD (PS_HOLD/MSM controlled shutdown)". In the log file I could also find some "kernel panic" entries. So I have a little gleam of hope that the issue is not a hardware problem. I have to test a bit more with the stock recovery/ROMto gain a better knowledge of the issue. I think I will post this into the ROM topic to ask a developer.

sk8223 said:
If your issues were occurring from the moment you got the phone, you know it's a hardware problem. Your seller sent you a defective phone and you should at least try fighting for a partial refund. If you paid through PayPal, open a dispute. If you paid with a credit card, ask for a chargeback. Now, the shop you bought it from might ban you for initiating a chargeback, but it's probably worth it. Or you could just cut your losses and move on. Maybe donate your phone to a dev who wants to try something crazy. :good:
Oh snap, it's a Banggood phone? I bought my x722 from Banggood. No glaring issues other than the screen one so far, but this does worry me for the future. How long have you had it?
This is the problem with Chinaphones. They're cheap, they've got good specs, but you can't guarantee quality. Especially with now close-to-defunct brands like LeEco. If you're still okay with Chinaphones, get a Xiaomi next. Probably the most reliable Chinaphone brand out there, next to Huawei. And try to buy from an official source. I heard The Solution Shop in Europe sells Xiaomi phones for cheap (?). And always remember to record your unboxings and document all issues from now on.
Click to expand...
Click to collapse
Finally - I got it working without any problems now!
Happily it seems to be not a hardware issue. I have flashed the Grossoshop ROM and Recovery via a provided .bat file. This .bat file has flashed the recovery first via fastboot, then the ROM via fastboot. This Grossoshop ROM was based on 5.8.018s I think. Then I have updated TWRP Recovery to the latest version via TWRP itself (flashed the new image). Then I have flashed Mauro's 2.2 (which is based on 5.9.023s) and it is running great! Super performance, no extrem battery drain, no reboots, all is working (except the chinese design downloads as I cannot create a Leeco account from Germany). But now I'm satisfied. :good::laugh:

peed_neslo said:
Usefull information, thank you very much.
Nearly the same problem here: My X720 is only rebooting sometimes, but more often switching off directly (vibrates one time and switches off). While the phone is in that status, the battery is discharging. I can only reboot the phone by holding the power button for about 10sec or to TWRP. Two times I was rebooting the phone and some (not all) settings were restored to default - reflashed the rom... Another time rebooting the phone it hangs in the booting display, did not get it booted completely again - reflashed the rom.... Very strange behaviour and don't know why this happens.
But for about the last month, the phone is only switching off and I can reboot and use it for an unspecific time.
Thanks!
Click to expand...
Click to collapse
My x720 has done the same to me a couple of times now, Vibrates once and turns off and I have to hold the power button for a few seconds longer to turn it back on again which is odd.
The battery was charged over 50% % 70% at the times it happened and I wasn't even using the phone, It was just sat on the table in front of me.
I didn't have any problems at all until a few days ago when it first shut down.
I'm using Oreo - AICP 13.1 from here - https://forum.xda-developers.com/le-pro3/development/rom-aicp-13-0-pro3-aka-zl1-x727-x720-t3698058
The problem now is I don't know where to start troubleshooting When I get time I am planning on a clean wipe and fresh install of AICP again to see if that solves the problem

When using this ROM does your phone heat up a lot.
Sent from my LEX727 using xda premium

Did you manage to fix the problem somehow?

Moto G4 shuts off, mostly when I receive a call.

My Moto G4 suddenly restarts at any time if I am using the phone, most of the time it happens when I receive a call.
I have tried various ROMS, even stock firmware, still facing the same issue.
I have the XT1643.
Anyone else facing such an issue?

[email protected] said:
My Moto G4 suddenly restarts at any time if I am using the phone, most of the time it happens when I receive a call.
I have tried various ROMS, even stock firmware, still facing the same issue.
I have the XT1643.
Anyone else facing such an issue?
Click to expand...
Click to collapse
Which baseband do you have? Do you tried without 3rd party apps on stock rom too?

strongst said:
Which baseband do you have? Do you tried without 3rd party apps on stock rom too?
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Click to collapse
I have the 'M8952_70030.25.03.62R' baseband.
I have tried without any third party apps installed, facing the same issue.
If in case it was a baseband issue, I would be interested in flashing the latest baseband.
Would you be kind enough to point me the right direction?

[email protected] said:
My Moto G4 suddenly restarts at any time if I am using the phone, most of the time it happens when I receive a call.
I have tried various ROMS, even stock firmware, still facing the same issue.
I have the XT1643.
Anyone else facing such an issue?
Click to expand...
Click to collapse
Same here.
I tried every rom. The problem still presists.
The problem is noticeable when battery is below 70 and while receiving calls.
Device XT1643

[email protected] said:
I have the 'M8952_70030.25.03.62R' baseband.
I have tried without any third party apps installed, facing the same issue.
If in case it was a baseband issue, I would be interested in flashing the latest baseband.
Would you be kind enough to point me the right direction?
Click to expand...
Click to collapse
You do have latest baseband version.
This issue happens when phone gets heats up and battery stops responding (power cut) to lower the heat radiated.
If im right according to your telling ill suggest you to take the phone to service centre. It is more a hardware problem then the roms itself.
How do i know?
Simple, experience.
My friends g4 plus suffers from same issue(not on calls but heat issue) and service centre guy told us this reason.
Well i may be wrong as information is incomplete.
Fill in this :
Battery temperature.
Background activities.
Mostly with calls and other than that (if happened).
You told all/most roms, may you name some with build date and what/how issue existed in all of then.
Also battery supply voltage(use my device app).
Try the same issue like this :
Plug in your phone charge it and play heavy games.
If device reboots you got your solution, if not then recreate the scenario and tell us exactly what happened.

Saksham Thapaliya said:
Same here.
I tried every rom. The problem still presists.
The problem is noticeable when battery is below 70 and while receiving calls.
Device XT1643
Click to expand...
Click to collapse
DgnrtnX said:
You do have latest baseband version.
This issue happens when phone gets heats up and battery stops responding (power cut) to lower the heat radiated.
If im right according to your telling ill suggest you to take the phone to service centre. It is more a hardware problem then the roms itself.
How do i know?
Simple, experience.
My friends g4 plus suffers from same issue(not on calls but heat issue) and service centre guy told us this reason.
Well i may be wrong as information is incomplete.
Fill in this :
Battery temperature.
Background activities.
Mostly with calls and other than that (if happened).
You told all/most roms, may you name some with build date and what/how issue existed in all of then.
Also battery supply voltage(use my device app).
Try the same issue like this :
Plug in your phone charge it and play heavy games.
If device reboots you got your solution, if not then recreate the scenario and tell us exactly what happened.
Click to expand...
Click to collapse
Thank you for the suggestion, I guess I will take it to the service centre, seems more of a hardware issue.
Anyways, my phone is still in the warranty period, but I have flashed it.
Will they service it for free if I flash stock firmware and relock the bootloader?

[email protected] said:
Thank you for the suggestion, I guess I will take it to the service centre, seems more of a hardware issue.
Anyways, my phone is still in the warranty period, but I have flashed it.
Will they service it for free if I flash stock firmware and relock the bootloader?
Click to expand...
Click to collapse
No,
Once you unlock your bootloader the warranty is compromised.

Saksham Thapaliya said:
No,
Once you unlock your bootloader the warranty is compromised.
Click to expand...
Click to collapse
Well, will they still service my phone if I pay them?

[email protected] said:
Well, will they still service my phone if I pay them?
Click to expand...
Click to collapse
Yes, they will take your phone and money from your pocket and will repair it.

If you can now, try to flash the stock rom with build no. NPJS25.93-14-8.
I also had similar issue(it shut down on receiving notifications) with build no. NPJS25.93-14-4 (even on custom roms I flashed over it) which got fixed in the NPJS25.93-14-8 update.
Now again the issue reappeared on NPJS25.93-14-10 version.
Hence I flashed the complete NPJS25.93-14-8 using fastboot and now it's working fine(both on stock and custom roms). Maybe it had something to do with modem version or bootloader(unlikely).
Tell me if it worked.

saranshkmr.in said:
If you can now, try to flash the stock rom with build no. NPJS25.93-14-8.
I also had similar issue(it shut down on receiving notifications) with build no. NPJS25.93-14-4 (even on custom roms I flashed over it) which got fixed in the NPJS25.93-14-8 update.
Now again the issue reappeared on NPJS25.93-14-10 version.
Hence I flashed the complete NPJS25.93-14-8 using fastboot and now it's working fine(both on stock and custom roms). Maybe it had something to do with modem version or bootloader(unlikely).
Tell me if it worked.
Click to expand...
Click to collapse
My phone shuts down while playing something through speakers( like while playing music, ringtones etc.).
It doesn't powet on itself but i have to turn on the device by myself. Is it a hardware issue?
Also my camera flash isn't working fine. While capturing only yellow led blinks. But while using torch both the led's are workung fine. What the crap this device is??

ADITYA_KUMAR said:
My phone shuts down while playing something through speakers( like while playing music, ringtones etc.).
It doesn't powet on itself but i have to turn on the device by myself. Is it a hardware issue?
Also my camera flash isn't working fine. While capturing only yellow led blinks. But while using torch both the led's are workung fine. What the crap this device is
Click to expand...
Click to collapse
If you haven't tried clean flash, do that. Flash the NPJS25.93-14-8 version.
Else it highly seems a Hardware issue.
And yes, this device is a crap. Heating issue, lag when recording video, random shutdowns, etc. But development work for this device is great.
I also have my earphone jack not working which apparently required to change the whole motherboard to fix as claimed by service center guy. And unlocked bootloader void my warranty so it's been this way for long time.

I had the same problem and I did everything. change rom, from kernel I did everything possible with software based speech and searching in forums I found that it is a battery failure, check if you still have the warranty. otherwise you need to buy a new battery only this way the problem is solved
I hope you solve your problem
I just solved it today and it goes great, greetings:good:

saranshkmr.in said:
If you haven't tried clean flash, do that. Flash the NPJS25.93-14-8 version.
Else it highly seems a Hardware issue.
And yes, this device is a crap. Heating issue, lag when recording video, random shutdowns, etc. But development work for this device is great.
I also have my earphone jack not working which apparently required to change the whole motherboard to fix as claimed by service center guy. And unlocked bootloader void my warranty so it's been this way for long time.
Click to expand...
Click to collapse
When i was on 14-8v , i started having these problems. Therefore i flashed lineage os 14.1. but problems are still.
While playing music it's not necessary that my device is going to be turned off, but sometimes it suddenly turns off by itself.
And my both leds are working fine while using torch, but at the time of capturing shots the white led does not blink, only yellow led blink. If anyone knows plzz let me know the solution.

Same here
I am using latest Android update provided by Moto. No root and nothing else..

can anyone please explain this weird battery behavior?

it happens randomly without any warning, once the battery percentage reaches x6% (16,26, 36, 46,...etc) it shows low battery warning (orange bars on top and bottom) and just turn off, (it's currently showing charging because i connected the phone to a charger to turn it on, otherwise it would turn off again once turned on), this happens more commonly and fast when using the camera or any app the uses the camera as its main source like Instagram and Instagram stories, Snapchat)

SnoopDoge said:
it happens randomly without any warning, once the battery percentage reaches x6% (16,26, 36, 46,...etc) it shows low battery warning (orange bars on top and bottom) and just turn off, (it's currently showing charging because i connected the phone to a charger to turn it on, otherwise it would turn off again once turned on), this happens more commonly and fast when using the camera or any app the uses the camera as its main source like Instagram and Instagram stories, Snapchat)
Click to expand...
Click to collapse
There are several threads about a battery issue like this one in Q&A section https://forum.xda-developers.com/moto-g4-plus/help/sudden-shutdown-t3842810
Maybe you have a similar issue, but not with complete shutdown or random reboot

SnoopDoge said:
it happens randomly without any warning, once the battery percentage reaches x6% (16,26, 36, 46,...etc) it shows low battery warning (orange bars on top and bottom) and just turn off, (it's currently showing charging because i connected the phone to a charger to turn it on, otherwise it would turn off again once turned on), this happens more commonly and fast when using the camera or any app the uses the camera as its main source like Instagram and Instagram stories, Snapchat)
Click to expand...
Click to collapse
Maybe a reset would help or you can try flashing Stock ROM/Custom ROM whatever you are using again.

Heeth21 said:
Maybe a reset would help or you can try flashing Stock ROM/Custom ROM whatever you are using again.
Click to expand...
Click to collapse
i'm not risking a reset or flashing a rom (i'm using stock rom) and have my phone damaged, because yea i've seen people doing that they lose features and issue is not solved

SnoopDoge said:
i'm not risking a reset or flashing a rom (i'm using stock rom) and have my phone damaged, because yea i've seen people doing that they lose features and issue is not solved
Click to expand...
Click to collapse
What features have you seen people losing which have not been solved yet?
A reset can always help to determine whether its a software issue or hardware issue.

Heeth21 said:
What features have you seen people losing which have not been solved yet?
A reset can always help to determine whether its a software issue or hardware issue.
Click to expand...
Click to collapse
well... they lose fingeprint option, they lost IMEI numbers, the phone becomes "uncertified" on play store, not receiving future updates, going to back to a way old security patch (just yesterday i saw someone reset their G5s device and the security patch went back to Nov 2017), and i've seen many people done factory reset to fix battery issues but it's not solved

SnoopDoge said:
well... they lose fingeprint option, they lost IMEI numbers, the phone becomes "uncertified" on play store, not receiving future updates, going to back to a way old security patch (just yesterday i saw someone reset their G5s device and the security patch went back to Nov 2017), and i've seen many people done factory reset to fix battery issues but it's not solved
Click to expand...
Click to collapse
Fingerprint problem is seen after using blankflash (idk about any other fingerprint related issue) and is fixed for most of the users. Blankflash needs to be used after getting device hardbricked i.e while trying downgrading bootloader of Stock ROM and then using OTA.
Downgrade is never ever recommended.
IMEI problem can be fixed for every device (unless they do something stupid like restore some other device's "persist" in their device without a copy of their own "persist" which is unique to every device)
Backing up efs via TWRP (which in turns backs up persist too) is a notice that every dev has given to follow, its just a consequence of not following instructions.
Play Store uncertified is while using Custom ROMs and if its while using Stock ROM (have been for a very few cases) a Stock ROM flash via fastboot resolves it.
I do not know about the last two problems which you mentioned, but Security patch changes by flashing a ROM (Stock or Custom)
People who have done factory reset but it didn't resolve battery problem, well a Stock ROM flash via fastboot can always help and if still the problem continues, then its a most probably a hardware issue.
Thank you for letting me know about these, I didn't knew about security patch change on factory reseting, and also sorry if I sounded rude earlier, it was intended