photos/videos don't show in gallery app or backup - Galaxy Note 3 Q&A, Help & Troubleshooting

Hi guys
I've just moved on to lollipop and have noticed an issue with photos and videos after they have been taken .
Basically what happens is the phone wont -
Show you the picture from the preview button
Show in the gallery but can be viewed via a file manager
They also do not get backed up to one drive or Google drive
Anything I can do short of re flashing the rom ?

richie1888 said:
Hi guys
I've just moved on to lollipop and have noticed an issue with photos and videos after they have been taken .
Basically what happens is the phone wont -
Show you the picture from the preview button
Show in the gallery but can be viewed via a file manager
They also do not get backed up to one drive or Google drive
Anything I can do short of re flashing the rom ?
Click to expand...
Click to collapse
Backup all your internal data and factory reset your device

Sounds like an issue with Mediaserver or Indexing.
Is there .nomedia file in the main directory or the image directory?
Sent From My Samsung Galaxy Note 3 N9005 Using Tapatalk

ShadowLea said:
Sounds like an issue with Mediaserver or Indexing.
Is there .nomedia file in the main directory or the image directory?
Sent From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
Not than I can see. It doesn't work on either the sd card or internal storage.

Joku1981 said:
Backup all your internal data and factory reset your device
Click to expand...
Click to collapse
No way to resolve it without a re flash ?

Try downloading an app from playstore like rescanmedia or similar.

cryostasis25 said:
Try downloading an app from playstore like rescanmedia or similar.
Click to expand...
Click to collapse
Crashes as soon as I open it .
It's looking more and more like a re flash right ?

tried a reflash and it still has the same issue.

Got this working I cleared the cache and data of the media storage process and all seems to be good.
Thanks for responding guys.

Related

[Q] Gallery problem here[Plz help]

From quite a few months none of my gallery app are working properly.I cant see the image previews..tried re-flashing ROM changing the ROM but nothing worked.But i can see the images on clicking them.i also tried deleting the thumbnails file and allowed the gallery app to recreate it but still no solution.....any help will be great.
smith44 said:
From quite a few months none of my gallery app are working properly.I cant see the image previews..tried re-flashing ROM changing the ROM but nothing worked.But i can see the images on clicking them.i also tried deleting the thumbnails file and allowed the gallery app to recreate it but still no solution.....any help will be great.
Click to expand...
Click to collapse
Try alternative gallery app like QuickPic.
Sent from my Xperia E1 dual using Tapatalk
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Tried all gallery app none works all have the same problem
smith44 said:
From quite a few months none of my gallery app are working properly.I cant see the image previews..tried re-flashing ROM changing the ROM but nothing worked.But i can see the images on clicking them.i also tried deleting the thumbnails file and allowed the gallery app to recreate it but still no solution.....any help will be great.
Click to expand...
Click to collapse
Try fish bowl gallery or u gallery
Sent from my GT-S5360 using Tapatalk 2
You tried reflashing stock firmware via Odin?
Sent From My Samsung Galaxy Y s5360
Yes, the best alternative is the QuickPic, in my opinion, is better than the default app.
Try rebuild the cached pics by opening the settings menu, going into Applications->Manage Apps->go under All Apps and look for the Gallery app.
Clear Cache and Clear Data and Force stop.
Flash stock rom via odin.. then do a clean install of your rom. And see if the problem still persist..
flash the stock rom by odin .... then wipe data and cache open phone wipe data and cache from gallery ... REBOOT!
It must be donE

phone is not deleting pictures, pictures will re-appear on their own

I've tried to delete 4 pictures, I select them then delete them.... well, later when I open gallery again, pictures are back! no matter how many times I delete them, they always come back. Does anyone have this problem and how to fix it? thanks
It could be Picasa/Dropbox pictures, then it gets synced automatically. If so, de,ete them and change your sync settings for google/picasa/Dropbox....
termdj said:
It could be Picasa/Dropbox pictures, then it gets synced automatically. If so, de,ete them and change your sync settings for google/picasa/Dropbox....
Click to expand...
Click to collapse
No piccasa, no drop box active on my S5 :/
Those pictures would be in your memory card . . . It happened with me too, with solid explorer, when i was deleting some stuff in memory card, it was showing that it has been deleted, but after some times, it reappeared . . . Whatever you want to delete, use My Files ( stock file manager from samsung ). It will clear the issue for you . . . I hope it will help, and another thing, the root of this problem is kit kat, Google has restricted the SD Card permissions to write . . .
Sent from my SM-G900F using Tapatalk
for_dotsis said:
Those pictures would be in your memory card . . . It happened with me too, with solid explorer, when i was deleting some stuff in memory card, it was showing that it has been deleted, but after some times, it reappeared . . . Whatever you want to delete, use My Files ( stock file manager from samsung ). It will clear the issue for you . . . I hope it will help, and another thing, the root of this problem is kit kat, Google has restricted the SD Card permissions to write . . .
Sent from my SM-G900F using Tapatalk
Click to expand...
Click to collapse
I just tried that and it works... I can say kitkat sucks!!! this is one of the few issues I'm experiencing! another issue I'm having is, I use google voice and stock app to send texts, I want my phone to ask me which app I want to use everytime I want to send a text so I cleared the defaults for stock app.... but after I restart the phone, stock app selects itself as default!

[Q] Deleted photos restore themselves every few hours.

So my GS5 has decided that I am not allowed to delete photos off of it in recent months.
I have turned all the syncs off, and tried manually deleting them off the SD card using my computer, nothing seems to work. they are ALWAYS back after a few hours. Phone even gave me warnings that I was out of space for awhile, but now that has stopped.
what can I possibly do to delete these damn useless albums and pictures?
Are you trying to delete Picasa's photos?
racakg said:
Are you trying to delete Picasa's photos?
Click to expand...
Click to collapse
nope, just regular old albums on the phone.
What rom you have? Version, rooted or not...etc
racakg said:
What rom you have? Version, rooted or not...etc
Click to expand...
Click to collapse
I just have the stock 4.4.2
Try with ES File Explorer https://play.google.com/store/apps/...r+apk&pcampaignid=APPU_JUSXVNeEB6e3ygPpuYLICw
racakg said:
Try with ES File Explorer https://play.google.com/store/apps/...r+apk&pcampaignid=APPU_JUSXVNeEB6e3ygPpuYLICw
Click to expand...
Click to collapse
thanks, I will give it a shot right now and let you know how it goes.

Can't download anything... Also can't move or delete files with root explorer

I am having a problem downloading anything from Google chrome app. It starts off getting the download setup and then automatically goes to queued and continues to stay that way....
Also having problems with downloading the latest chrome update in the Google play store. It just continually just sits in the downloading state and never changes.
I also can't remove or delete files with root explorer. Says process was failed no matter what I do.
I am running a clean install of pure nexus 12-1 build with, pure nexus gapps, and kyro 5.8 kernel.
Sent from my Nexus 6P using XDA Free mobile app
stalls said:
I am having a problem downloading anything from Google chrome app. It starts off getting the download setup and then automatically goes to queued and continues to stay that way....
Also having problems with downloading the latest chrome update in the Google play store. It just continually just sits in the downloading state and never changes.
I also can't remove or delete files with root explorer. Says process was failed no matter what I do.
I am running a clean install of pure nexus 12-1 build with, pure nexus gapps, and kyro 5.8 kernel.
Sent from my Nexus 6P using XDA Free mobile app
Click to expand...
Click to collapse
check unknown sources in security, clear google play services cache, set root explorer to read/write (r/w instead of r/o or read only). These should have been done upon installing the rom and root explorer but can't hurt to check redundancies nonetheless
abraxo said:
check unknown sources in security, clear google play services cache, set root explorer to read/write (r/w instead of r/o or read only). These should have been done upon installing the rom and root explorer but can't hurt to check redundancies nonetheless
Click to expand...
Click to collapse
All of these things were taken care of before I put together the post. I checked the unknown sources, wiped cache for google play services, also set to R/W for root explorer. I have also tried to clear cache on google play store and tried a older version. Went to into recovery and wiped dalvik and cache, then rebooted and no change. Also wiped everything but internal storage and reinstalled everything with no change. Thanks for looking into the post though! Any other help would be greatly appreciated!
If you have any backups, I'd suggest you restore them
I just tried a clean install of Pure Nexus rom 12-1 and Pure Nexus gapps with no other apps installed or changes to settings and its still the same results
I have also came to find out that I cant move files around when connected to a PC on MTP mode. BUT I did find that I can move and delete files all I want in recovery TWRP. It seems to be only a problem when booted up and running that wont allow anything. But when in recovery its doesn't? Any insight would be GREATLY Appreciated!
Now I have flashed everything back to the latest stock img but did not relock and unlock the bootloader again. Followed the instructions in section 9 of this guide http://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928. Also did not wipe internal storage. Then continued to boot the phone with STILL the exact same problems!!!! What is going on here?!!!
It also force closes my camera when trying to save the picture.. But it will take the photo..... My bluetooth will not connect to my huawei watch.. any ideas at all? anyone!?
stalls said:
It also force closes my camera when trying to save the picture.. But it will take the photo..... My bluetooth will not connect to my huawei watch.. any ideas at all? anyone!?
Click to expand...
Click to collapse
Yes...when you returned to stock, did you wipe your entire internal memory, or just flash the stock rom?
Sent from my Nexus 6P, #WhiteUIsMustDie, #EndDarkAppOppression
Sounds like you need to format the internal storage. Backup everything you want via an otg usb in twrp the format internal storage and c if that fixes it...
Tapped from my PuRe N6P
jrbxx7 said:
Sounds like you need to format the internal storage. Backup everything you want via an otg usb in twrp the format internal storage and c if that fixes it...
Tapped from my PuRe N6P
Click to expand...
Click to collapse
Exactly.
Sent from my Nexus 6P, #WhiteUIsMustDie, #EndDarkAppOppression
micmars said:
Yes...when you returned to stock, did you wipe your entire internal memory, or just flash the stock rom?
Sent from my Nexus 6P, #WhiteUIsMustDie, #EndDarkAppOppression
Click to expand...
Click to collapse
jrbxx7 said:
Sounds like you need to format the internal storage. Backup everything you want via an otg usb in twrp the format internal storage and c if that fixes it...
Tapped from my PuRe N6P
Click to expand...
Click to collapse
I did not wipe internal storage. I didnt think that was the issue. I flashed everything back to stock but did not lock the bootloader again. What is otg usb? I have already backed up my devices files on my computer.
So do u guys think I just need to format my internal storage, reboot and then just reinstall my internal storage via usb when rebooted?
stalls said:
So do u guys think I just need to format my internal storage, reboot and then just reinstall my internal storage via usb when rebooted?
Click to expand...
Click to collapse
Yes, but do not just throw your files back onto your device.
Do as indicated below, or as close to this as possible...this assumes that you've properly backed up your files, and ready to nuke...
1. Either dive into TWRP, or via fastboot (or a toolkit like Wugfresh), wipe your internal memory
2. Factory reset your device
3. Install whatever rom you want
4. Only copy the contents of your folders, NOT the folders themselves.
Item 4 is critical, inasmuch as your device automatically recreates folders on your phone, including downloads, etc.
The folder labeled camera inside the folder labeled "DCIM" only gets created after you've taken a photo...so you can see why just throwing folders and files back to your phone creates a hot mess.
One drawback of using TWRP is that when restoring files from your computer to your device, they'll have a date of 1970 or something similar...the upside is, of course, is convenience and speed.
Good luck!
Sent from my Nexus 6P, #WhiteUIsMustDie, #EndDarkAppOppression
micmars said:
Yes, but do not just throw your files back onto your device.
Do as indicated below, or as close to this as possible...this assumes that you've properly backed up your files, and ready to nuke...
1. Either dive into TWRP, or via fastboot (or a toolkit like Wugfresh), wipe your internal memory
2. Factory reset your device
3. Install whatever rom you want
4. Only copy the contents of your folders, NOT the folders themselves.
Item 4 is critical, inasmuch as your device automatically recreates folders on your phone, including downloads, etc.
The folder labeled camera inside the folder labeled "DCIM" only gets created after you've taken a photo...so you can see why just throwing folders and files back to your phone creates a hot mess.
One drawback of using TWRP is that when restoring files from your computer to your device, they'll have a date of 1970 or something similar...the upside is, of course, is convenience and speed.
Good luck!
Sent from my Nexus 6P, #WhiteUIsMustDie, #EndDarkAppOppression
Click to expand...
Click to collapse
So far things seem to be WORKING! I cant thank both of you enough!!!! So I am only able to copy and paste files to the folders already created by my device... Man this is going to take forever!
BTW where did you u get your theme?
stalls said:
So far things seem to be WORKING! I cant thank both of you enough!!!! So I am only able to copy and paste files to the folders already created by my device... Man this is going to take forever!
BTW where did you u get your theme?
Click to expand...
Click to collapse
You have an alternative...rename the folders on your computer to something like "downloads2" or something similar, and just drag the entire folder.
But yes, do not, under any circumstances, copy the folder of the same name.
Sent from my Nexus 6P, #WhiteUIsMustDie, #EndDarkAppOppression
I'm a weird one and always eipe my internal storage. When I came from stock to this I doenloaded all the files I needed including the latest vender, erased all partitions under advanced wipe besides internal, then flashed the img's and zips "Purenexus and gapps" then formatted internal. Been doing it this way for years and have yet to ever have a bad flash or problems. Cant say the same for people trying to keep their stuff. I always say if it is important, back it up. I always put my pictures on the pc before I flash roms. But that's just me. I don't want files left from the previous OS because i've just seen problems arise because of it.
great job mic and jrb...

Problems in new Marshmallow update in Z00LD ( ZE550KL)

I am having problems after updating my zenfone 2 laser to Marshmallow
1) Gallary not showing pics ( It just show pics on first load after that no pics )
2) Not able to edit text files places in SD Card ( I am using ES file explorer ) .
If anyone has solution to above problem , Please help.
Otherwise I thought of downgrading the firmware to the older version,
I am having another issue while downgrading using ADB Sideload.
It shows me the error:
* cannot read 'UL-Z00L-WW-1.16.40.763-user.zip' *
Screenshots are attached for both the problems...
I'm not sure this will help you...
1) I'm not using stock gallery, not hating it, just don't feel like it, let's take what asus people usually say "make sure update to latest gallery app, and clear gallery data, is this problem still persist? ", or maybe you can check gallery "storage" permission? Is it allowed?
2) same as above, check storage permission,
About adb.. Yes, I can't sideload from recovery too, maybe because M? Don't know, at least we can flash from SD card
Sent from my ASUS_Z00RD using XDA Labs
testeraphy said:
I'm not sure this will help you...
1) I'm not using stock gallery, not hating it, just don't feel like it, let's take what asus people usually say "make sure update to latest gallery app, and clear gallery data, is this problem still persist? ", or maybe you can check gallery "storage" permission? Is it allowed?
2) same as above, check storage permission,
About adb.. Yes, I can't sideload from recovery too, maybe because M? Don't know, at least we can flash from SD card
Click to expand...
Click to collapse
Thanks for replying.
1)I was checking for gallary update everyday and just today I got the new update for Gallary, And the problem is solved I guess.
Which gallary app you use by the way.
2)And about the storage permission, es file explorer is allowed to edit files I have checked once again and attached screenshot also.
I'm using quickpic, they did give this app some "I'm not need this feature" thing, well whatever, we can disable those
I'm trying es explorer just now, and I can't save too, I'm a lazy guy, if that doesn't work, I blame the app... Wait till that app update, or just use another file manager
Sent from my ASUS_Z00RD using XDA Labs
I am also having gallery issue. My gallery app is already updated to the latest version still have the issue.
Sent from my ASUS_Z00LD using XDA-Developers mobile app
just do a wipe data/reset.
testeraphy said:
I'm using quickpic, they did give this app some "I'm not need this feature" thing, well whatever, we can disable those
I'm trying es explorer just now, and I can't save too, I'm a lazy guy, if that doesn't work, I blame the app... Wait till that app update, or just use another file manager
Sent from my ASUS_Z00RD using XDA Labs
Click to expand...
Click to collapse
Ok , Well I was also using the same app when Asus gallary was not working properly.
I am using FX explorer now, which is allowing me to edit files in sd card but everytime I save files it shows me error message : " SD card is mounted as read-only" though it saves the file successfully.
mithips said:
I am also having gallery issue. My gallery app is already updated to the latest version still have the issue.
Sent from my ASUS_Z00LD using XDA-Developers mobile app
Click to expand...
Click to collapse
What is the version of your gallary ?
Mine is 1.7.0.88_160620 and its working fine now..
Krishna_MDual said:
What is the version of your gallary ?
Mine is 1.7.0.88_160620 and its working fine now..
Click to expand...
Click to collapse
Mine is 1.7.0.88_160620. But still I am facing the issue.
Sent from my ASUS_Z00LD using XDA-Developers mobile app
---------- Post added at 06:54 PM ---------- Previous post was at 06:51 PM ----------
Mine is 1.7.0.88_160620. But still I am facing the issue.
Sent from my ASUS_Z00LD using XDA-Developers mobile app
@mithips were you able to solve this issue? I got the same problem after upgrading to marshmallow AND then doing a factory reset. Before the factory reset the gallery app was working fine, after that the gallery app doesnt show any photos, but the camera isn't working well at all as well, instagram app gets an error after taking a photo, can't play music, it just works for calling (at least!). But to solve one problem at a time, did you find a solution for your problem @mithips?
Thanks.
damianchito said:
@mithips were you able to solve this issue? I got the same problem after upgrading to marshmallow AND then doing a factory reset. Before the factory reset the gallery app was working fine, after that the gallery app doesnt show any photos, but the camera isn't working well at all as well, instagram app gets an error after taking a photo, can't play music, it just works for calling (at least!). But to solve one problem at a time, did you find a solution for your problem @mithips?
Thanks.
Click to expand...
Click to collapse
My issue got resolved after updating the gallery app and remove gallery data from the app. If you didn't format the phone after the update then do it first. If you have done that earlier then you can try to wipe cache parition.
Sent from my ASUS_Z00LD using XDA-Developers mobile app

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