Starting today, wireless carriers have to unlock your phone - One (M8) General

Once you've paid off your contract, carriers can't say no.
by Jon Brodkin - Feb 11 2015, 8:31am CST
Major wireless carriers in the US have promised to unlock customers' phones or tablets once they've paid off their contracts, beginning today. This is the result of an agreement the carriers made with FCC Chairman Tom Wheeler in late 2013; the deadline to comply with all portions of the agreement arrived today.
http://arstechnica.com/business/2015/02/starting-today-wireless-carriers-have-to-unlock-your-phone/

Lovely in theory so far but not working for two of my devices. I used the AT&T page to request the unlock code and got it 2 days later not working.

I will try this with T-Mobile and let you know how it goes.
Sent from my HTC One_M8 using Tapatalk

re: T-Mobile unlock codes
It has long been tmobs policy to give unlock codes simply by request. They limit it to a
Few devices per year, but don't hassle you for b.s. like some carriers do. I had a phone I
Got in a trade, they never asked anything about it. Att has jerked me around every time I've tried to get any info they don't like to give out.

Related

Bell Galaxy S2 4G - Canadian Release (July 14th) - First in North America

Bell Canada and Virgin Mobile Canada will be releasing the Samsung Galaxy S2 4G (the 4G is Bell's naming, its still 21Mbps) July 14th. Many retailer already received the unit, but they will go on sale only on the 14.
This thread is to collect information, tips, and rooting/unlocks tips.
Similar thread over howardforum: http://www.howardforums.com/showthr...will-sell-it-unlocked?p=14466326#post14466326
Price is gonna be 599.95$ without a contract an around 150$ with a 3yr contract.
Sadly, it seem for reason I don't undersand that retailer, will not let the phone go out of the store un-activated (need a new contract or an existing customer transfering phone). The minimum "contract" seem to be a 30day 50$ plan from virgin, bell offer a similar but add initial fees, which virgin don't.
If anyone find a way around this, or store willing to sell without activating the phone, post it over here.....
So far Futureshop, Bestbuy and some the source all told me the same... But feel free to give it a try.
More to come shortly
x-cimo said:
Price is gonna be 599.95$ without a contract an around 150$ with a 3yr contract.
Sadly, it seem for reason I don't undersand that retailer, will not let the phone go out of the store un-activated (need a new contract or an existing customer transfering phone). The minimum "contract" seem to be a 30day 50$ plan from virgin, bell offer a similar but add initial fees, which virgin don't.
If anyone find a way around this, or store willing to sell without activating the phone, post it over here.....
So far Futureshop, Bestbuy and some the source all told me the same... But feel free to give it a try.
More to come shortly
Click to expand...
Click to collapse
From polling a few retailers (The Source, Future Shop, Bell Mobility Stores, Wireless Wave, etc.) I found it's pretty much hit and miss. Usually 1 store is willing to sell it to you off contract for every 4 asked, but, then that could change if they fly off the shelves.
Most of the store I found had either them on order (avg 6 units), or in stock (avg 3 units)... So be there early.
Was there any Bell store willing to sell off contract? (I haven't tried thoses.) Assuming they would be less flexible.
x-cimo said:
Most of the store I found had either them on order (avg 6 units), or in stock (avg 3 units)... So be there early.
Was there any Bell store willing to sell off contract? (I haven't tried thoses.) Assuming they would be less flexible.
Click to expand...
Click to collapse
I found one Bell store willing to do it, but, there was a condition that it would be a final sale.
They can say whatever they want but any phone sold by Bell will have to be honored by their warranty program. You can talk to Bell corporate about this and they'll confirm it. They'll also tell you that if you want to buy the phone off-contract they can't refuse you. Store owners are just being dicks because they get no commission with no plan activation. Had the same sort of issues when the Nexus S was released in Canada and people wanted to buy off-contract since they were unlocked (despite Rogers/Telus/Bell claiming they were locked).
knowthenazz said:
I found one Bell store willing to do it, but, there was a condition that it would be a final sale.
Click to expand...
Click to collapse
knowthenazz said:
I found one Bell store willing to do it, but, there was a condition that it would be a final sale.
Click to expand...
Click to collapse
I dont think that would be legal... How would they enforce this..
Sell a 599$ phone, but say, no warranty for you.
Really, I am looking at a the source flyer, and it say 599$ with no contract. There is no place where it say you need a minimum 30 days plan required.
Other than: to get the reduce price with a X year contract you need a minimum 50$ plan.
I just don't know how to force them to sell me the phone, even if I think they are lying about the 30 day
I'm definitely going to look in to getting one off-contract, as I'm currently with Rogers...
Anyone know of any issues so far that would prevent the phone from working properly on Rogers?
knowthenazz said:
I found one Bell store willing to do it, but, there was a condition that it would be a final sale.
Click to expand...
Click to collapse
I got the impression that he was referring to not being able to return the phone within the 14 day return period. I don't think he was talking about the warranty.
Sorry for the confusion.
Thanks!
fongoid said:
I'm definitely going to look in to getting one off-contract, as I'm currently with Rogers...
Anyone know of any issues so far that would prevent the phone from working properly on Rogers?
Click to expand...
Click to collapse
+1
but I just ordered it from Handtec. It's kinda sad that Rogers has let us down yet again.
fongoid said:
I'm definitely going to look in to getting one off-contract, as I'm currently with Rogers...
Anyone know of any issues so far that would prevent the phone from working properly on Rogers?
Click to expand...
Click to collapse
My understanding is all that you'd have to do is root and unlock the phone, and it should work fine on the Rogers network.
News that the release date could be July 21st:
http://mobilesyrup.com/2011/07/12/b...p+(mobilesyrup.com)&utm_content=Google+Reader
When Bell announced they’ll be one of the carriers who will release the Samsung Galaxy S II 4G they never confirmed a launch date, only that it will be available “in the coming weeks”. Carriers usually state this just in case there are shipping issues or problems meeting software tests. Rumours surfaced over the past few weeks of a July 14th release, but we are now hearing the launch date is officially set for Thursday, July 21st.
Apparently us Canadians will be getting the latest software and Bell wants to ensure that enough supply is available. The internal doc we received says that Bell is “anticipating very strong demand for the device” and waiting for “adequate supply to arrive”. Samsung recently announced that worldwide sales of this Android has already topped 3 million in just 55 days. This will be available for $599.95 on a no-contract and it’s expected the 3-year price will be $169.95.
Every store I been to told me july 14. I don`t think they will push it to 21.
My Bell rep forbade my Best Buy from selling it before the 21st and I got confirmation of this via an internal memo. We have it, but can't sell it.
BS.... We will see..
Whether we want to believe it or not, it's the truth... I'm as frustrated about it as you are, as I sold my Nexus last week to pay off my Telus cancellation fees, and now I'm going to be phone-less another week and a half...
go to wireless wave or phone booth. they let you purchase the phone out right. the warranty is void if you unlock the phone no matter where you purchase the phone.
Sent from my GT-I9100 using XDA App
Yea. that was my plan, walk around im sure somebody will sell it..
Just got back from Future Shop. Their live display model is out, and I managed to play with it a bit.
They confirmed as well that July 14 is the release date.
I got a question for you guys: Why don't you just buy one from a UK site instead of waiting for Bell/Virgin's release?
Warranty will be void anyways if you buy from Bell or Virgin without contract. You have to pay $599 + activation + possible minimum plan + tax + cancellation fee(?).
If you order from Clove or Handtec, you can get a UK warranty (meaning to ship back if anything unfortunate happen to the phone...better than no warranty!). It'll only cost less than $640 including shipping.
Anyone frankly explain it to me?

AT&T Sim Unlock Date

Just got off the phone with AT&T, who informed me that the Atrix can recieve a sim unlock code on August 22nd. Just thought I would share....
just called att with 611. rep told me i can not get the sim unlock code until dec. 2011. what BS.
It's August 22nd. Trust me on that.
AllTheWay said:
It's August 22nd. Trust me on that.
Click to expand...
Click to collapse
i've heard both. 8/22 and 12/22. also, want to mention 12/21/12, just because. anyways, my atrix is already sim unlocked, warranty voided, rooted and possibly debranded this weekend.
jivester024 said:
Just got off the phone with AT&T, who informed me that the Atrix can recieve a sim unlock code on August 22nd. Just thought I would share....
Click to expand...
Click to collapse
i heard 6 months after the release date.
since the Atrix was released in USA on Feb 22, i would think the Aug 22 date sounds very reasonable.
Ive been given both answers from atnt. I dont know who to believe. I had to buy an unlock code for canada so its irrelevant to me now. I would think august 22 is the date thought.
I voided my warranty.
rush_ad said:
i heard 6 months after the release date.
since the Atrix was released in USA on Feb 22, i would think the Aug 22 date sounds very reasonable.
Click to expand...
Click to collapse
Six months after release OR six months after you started your account, whichever is later.
Or just buy a SIM unlock code online for 10-15 bucks???
My Atrix was unlocked literally 3 hours after purchase.
phobos512 said:
Six months after release OR six months after you started your account, whichever is later.
Click to expand...
Click to collapse
The ATT policy that I am familiar with is that once a model is available for SIM unlocking they will provide this to a customer who has either had the device for 3 months or has been a long term customer (whatever that might be). I have never heard of the 6 month number before wrt the individual.
To be clear, would that be 6 months from time of contract renewal for the phone, or 6 months from when the customer first joined ATT?
Anybody ever see these rules on the website?
[It's not like I can't afford $10, it is just that I do not like being jerked around]
exwannabe said:
The ATT policy that I am familiar with is that once a model is available for SIM unlocking they will provide this to a customer who has either had the device for 3 months or has been a long term customer (whatever that might be). I have never heard of the 6 month number before wrt the individual.
To be clear, would that be 6 months from time of contract renewal for the phone, or 6 months from when the customer first joined ATT?
Anybody ever see these rules on the website?
[It's not like I can't afford $10, it is just that I do not like being jerked around]
Click to expand...
Click to collapse
Here is an Excerpt from the AT&T website:
AT&T will provide the Unlock Code for phones on wireless plans if:
Your wireless service has been active for 90 days or longer
Your account is current and in good standing
Your phone is not sold exclusively by us
Your phone's Unlock Code is available from the Manufacturer
The section in Red is the only part that bothers me... Does that mean in the USA or since it is sold internationally we can get the unlock code from AT&T?
website: HERE
I wonder if the Aug 22 date is the date that Motorola will release the codes to AT&T?
Well only a week till we find out the truth about august 22nd.
anyone tried to get the code?
do you have to be an att customer to request unlock code?
Today is the magic day. Maybe.
I voided my warranty.
pukemon said:
Today is the magic day. Maybe.
I voided my warranty.
Click to expand...
Click to collapse
voided warranty? ATT will only need the IMEI to give you unlock code.
I just got my unlock code from ATT, and I am NOT ATT customer.
Just went to http://www.att.com/esupport/ and at the bottom there is a place for online chat. Used that.
Just be honest and tell them that you're not a ATT customer but need the unlock code.
Whole thing took me 10-15 mins. And it is FREE.
Unlocked bootloader and sim unlocked. And no stock rom. But not free from Moto bs yet.
I voided my warranty.
Got my code. Used online chat. Very easy.
Sent from my MB860 using XDA App
Anybody know if you can unlock your phone and not have to be forced to do the data plan or does that online entail moving to another provider?
Sent from my MB860 using XDA Premium App
I'd do it but don't have a non-AT&T sim card to test it out
facetubespam said:
I'd do it but don't have a non-AT&T sim card to test it out
Click to expand...
Click to collapse
I kept a t-mo sim when I switched just for that reason.
Just find someone with a t-mo phone and ask to borrow his/her sim for a sec. you can do it right in front of him/her.

[Q] Quickest, easiest way to obtain unlock code

I want to sell my droid pro on ebay, but I am getting a lot of inquiry from foreign customers as to the "unlock" status of the phone. I suppose that I could get a better price on it if I unlocked the phone for use on foreign networks. I wanted to know what the easiest way to get an unlock code from verizon and whether or not this is in any way unethical or illegal to do this.
Thanks
As I know, if you have a good account at verizon (ex: pay bill on time for over 90)
You may just call verizon customer service and told them you are going to somewhere dosn't cover by verizon(like travelling), and asking them to give you unlock code and then you can just unlock your phone.
It's nothing unethical IMO, since you have contract (if you can unlock the phone) and still paying bill.
Thanks for the response, will the unlock code permanently unlock the phone?
Yeah, suppose to be unlocked permanently. Unless verizon update the system (happend once this year)
Though recover won't break the unlock, it is still better to provide the unlock code to the buyer. You won't need the code anymore since the unlock code is different depends on the phone id.
OMG dude you should really get the unlock code having it unlocked can be the difference of selling it for 200 something to 300 something
All the once that are locked still sell for about 240-250ish and worldwide ones from what I can see sell for 340-350ish
Sent from my DROID Pro using Tapatalk
I unlocked mine in sim-unlock dot net for 5 euros
Thanks CrackMonkey, the only thing I am now concerned about is my shipping, which I've restricted to the United States. I've had a few inquiries from foreigners who claim to have a US address to use as an intermediary, but I am afraid that I may detract potential bidders who don't have a US address they can use. You guys have any experience with shipping ebay purchases to a foreign address?
Its pretty similar to shipping in US but cost more just make sure its a address that paypal trust and only sell to people with paypal in end you will probably only make 50 dollars more then if you sell it in US but still that's 50 more dollars you have
Sent from my DROID Pro using Tapatalk
Alright, crackmonkey, thanks a bunch for your help
LeoBloom. said:
Thanks CrackMonkey, the only thing I am now concerned about is my shipping, which I've restricted to the United States. I've had a few inquiries from foreigners who claim to have a US address to use as an intermediary, but I am afraid that I may detract potential bidders who don't have a US address they can use. You guys have any experience with shipping ebay purchases to a foreign address?
Click to expand...
Click to collapse
LeoBloom, I am located in Europe and already 5-6 years buying stuff on eBay US. Never had a problem, only maybe 1-2 times from 50 item was lost - but USPS insurance covered it. And I bought my Droid Pro on eBay also, 3 weeks ago. Arrived in 2 weeks. USPS Express is <10 days, Priority around 2 weeks. So no worries to sell abroad

How to sim unlock galaxy s5?

How to....
BUMP.... Same question?
NOTE: this is a legal and legitimate question
I travel A LOT and have a box of 20 different (ACTIVE) sim cards, most places don't support AT&T (my US carrier) plus I want to keep the same foreign number that I had for the past 5 years. Anyway, I have a legitimate need and as such the carrier will unlock but their rules have apparently gotten really strict. [I flew to Canada when I bought my iPhone4 so as not to deal with this.]
T-Mobile requires 40 days of service or will unlock for military after the grace period (14 days) is over
AT&T requires 5 months of service
It just not right! Especially when I paid $720 for my phone -- the no contract price from TMobile ($660) plus 10% California tax.
I even paid this service (http://www.unlock-code-world.com) to unlock my phone and they came back after 2 days and said they couldn't do it. So, don't go to them for S5 although their price was REALLY good ($5.99).
So, what's a guy to do?
My plan is to return my phone to TMobile today and rebuy an AT&T one and try their customer service because I got no where with TMobile, even after requesting a supervisor.
I'd actually like to know this myself.
I don't want to root or flash any firmware, which is why I'd like to buy from the UK (as I've always had their firmware previously)
Happy to pay for an unlock code if that's the way to go, but are they reputable?
If you buy the phone from a online store (not a service provider) it will be unlocked. If you buy it under contract then it will be locked to the Network, at least Vodafone is.
I have tried to get an unlock code but the IMEI numbers are not in the databases yet. Most places online selling these are reputable and you get the code pretty quickly via e-mail, well if they can provide it that is.
For my phone, even Vodafone did not have the unlock code so have had to go back to Samsung for it.
alex_tytn said:
NOTE: this is a legal and legitimate question
I travel A LOT and have a box of 20 different (ACTIVE) sim cards, most places don't support AT&T (my US carrier) plus I want to keep the same foreign number that I had for the past 5 years. Anyway, I have a legitimate need and as such the carrier will unlock but their rules have apparently gotten really strict. [I flew to Canada when I bought my iPhone4 so as not to deal with this.]
T-Mobile requires 40 days of service or will unlock for military after the grace period (14 days) is over
AT&T requires 5 months of service
It just not right! Especially when I paid $720 for my phone -- the no contract price from TMobile ($660) plus 10% California tax.
I even paid this service (http://www.unlock-code-world.com) to unlock my phone and they came back after 2 days and said they couldn't do it. So, don't go to them for S5 although their price was REALLY good ($5.99).
So, what's a guy to do?
My plan is to return my phone to TMobile today and rebuy an AT&T one and try their customer service because I got no where with TMobile, even after requesting a supervisor.
Click to expand...
Click to collapse
If you paid full price call customer care and tell them that you need a sim unlock code for your phone I had my note 3 for a week not paid in full but on the EIP and I've been a long time customer I told them what I needed and they took my IMEI and emailed me back with an unlock code within 24 hours, they will do it for you easily since your phone is paid for trust me.
Sent from my SGH-M919 using XDA Premium 4 mobile app
Personal rant. ;|
dawgboy1783 said:
If you paid full price call customer care and tell them that you need a sim unlock code for your phone I had my note 3 for a week not paid in full but on the EIP and I've been a long time customer I told them what I needed and they took my IMEI and emailed me back with an unlock code within 24 hours, they will do it for you easily since your phone is paid for trust me.
Click to expand...
Click to collapse
Not TMobile -- I called multiple times and even waited for a supervisor. PLUS multiple visits to the store.
I bought another one from AT&T yesterday and can hopefully get my money back from T-Mobile without a restocking fee (which I just learned about).
My whole S5 purchase has been quite a nightmare but the phone is cool.
Recapping...
Pre-ordered from Radio Shack to save $50 but their price was $100 more than AT&T so that was not good -- also forced to buy a $50 nonrefundable gift card in order to get the coupon. Then, they tell me later that the $50 coupon was only for people who bought plans but I clearly said that I wanted to pay full price and have no contract. [ Going back to talk to manager there to try and get them to give me my $50 deposit back. ]
Bought a phone from TMo for $720 (with tax) and they salesman told me it was unlocked. Multiple calls to TMobile, etc. no luck. [Going back to return that phone today.]
Bought the phone from AT&T yesterday only to find that I can't root it -- yes, they have a $35 restocking fee. Unlocking from them requires all these things but I'm hopeful that I can at least have that part.
TMo version (G900T) could be rooted -- and mine was so I'm hoping they miss that when I return it. AT&T version (G900A) has a locked bootloader so my understanding is that it will not ever be unlocked by the simple Chainfire method.
alex_tytn said:
Not TMobile -- I called multiple times and even waited for a supervisor. PLUS multiple visits to the store.
I bought another one from AT&T yesterday and can hopefully get my money back from T-Mobile without a restocking fee (which I just learned about).
My whole S5 purchase has been quite a nightmare but the phone is cool.
Recapping...
Pre-ordered from Radio Shack to save $50 but their price was $100 more than AT&T so that was not good -- also forced to buy a $50 nonrefundable gift card in order to get the coupon. Then, they tell me later that the $50 coupon was only for people who bought plans but I clearly said that I wanted to pay full price and have no contract. [ Going back to talk to manager there to try and get them to give me my $50 deposit back. ]
Bought a phone from TMo for $720 (with tax) and they salesman told me it was unlocked. Multiple calls to TMobile, etc. no luck. [Going back to return that phone today.]
Bought the phone from AT&T yesterday only to find that I can't root it -- yes, they have a $35 restocking fee. Unlocking from them requires all these things but I'm hopeful that I can at least have that part.
TMo version (G900T) could be rooted -- and mine was so I'm hoping they miss that when I return it. AT&T version (G900A) has a locked bootloader so my understanding is that it will not ever be unlocked by the simple Chainfire method.
Click to expand...
Click to collapse
Wow man I cant beleive they wont give you an unlock code, they had no problem giving me mine and I have only made one payment on it so far, what exactly are you telling them and are you currently a tmobile customer?.
Sent from my SGH-M919 using XDA Premium 4 mobile app
dawgboy1783 said:
Wow man I cant beleive they wont give you an unlock code, they had no problem giving me mine and I have only made one payment on it so far, what exactly are you telling them and are you currently a tmobile customer?
Click to expand...
Click to collapse
They said they'd unlock but I had to be a customer for 40 days -- no, I wasn't previously a customer. 40 days won't work for me because I have an AT&T GoPhone plan while in the US and I'm leaving this weekend. Besides, I didn't want to subscribe to the TMobile one which is waaaaay more expensive.
I spent $40 for two phones for 5 months while in the US. My wife and I don't talk/text a lot and I use Skype out for all my voice calls. It also seems that I always have Wifi in SoCal -- especially since I get my home internet from Time Warner and they give free wifi coverage.
$0.10 per minute and $0.20 per SMS and only when you use it. :good:
Sorry to hijack this thread.
I really want the same answer.
HOW TO SIM UNLOCK THE S5?
alex_tytn said:
They said they'd unlock but I had to be a customer for 40 days -- no, I wasn't previously a customer. 40 days won't work for me because I have an AT&T GoPhone plan while in the US and I'm leaving this weekend. Besides, I didn't want to subscribe to the TMobile one which is waaaaay more expensive.
I spent $40 for two phones for 5 months while in the US. My wife and I don't talk/text a lot and I use Skype out for all my voice calls. It also seems that I always have Wifi in SoCal -- especially since I get my home internet from Time Warner and they give free wifi coverage.
$0.10 per minute and $0.20 per SMS and only when you use it. :good:
Sorry to hijack this thread.
I really want the same answer.
HOW TO SIM UNLOCK THE S5?
Click to expand...
Click to collapse
I think they are afraid that if they give you an unlock code and you unlock the phone then you will sell it, I think that was included in my conversation with customer support when I requested my unlock code but I assured them that was not my intentions, also being a customer for at least 40 days would makes sense, because I believe that I did read that in the support section for unlocking prerequisites, I wish I could help you but it seems the only method would be to buy an unlock code which I hear is a fast process and I've seen them advertized pretty cheap under $30.00 US, wich is not bad because if you ever decide to sell it, unlocked device's are always worth more.
Sent from my SGH-M919 using XDA Premium 4 mobile app
https://www.youtube.com/watch?v=60EsHfH6eVw
hemander said:
https://www.youtube.com/watch?v=60EsHfH6eVw
Click to expand...
Click to collapse
That's about the only way for now.
Sent from my SGH-M919 using XDA Premium 4 mobile app
hemander said:
https://www.youtube.com/watch?v=60EsHfH6eVw
Click to expand...
Click to collapse
Thanks!
Worked for me UK Vodafone handset.
Either all IMEI unlock codes have now been released to all databases or these are the only guys that have them at the moment. I tried a couple of online places last week and they did not have the unlock codes.
chippyuk said:
Thanks!
Worked for me UK Vodafone handset.
Either all IMEI unlock codes have now been released to all databases or these are the only guys that have them at the moment. I tried a couple of online places last week and they did not have the unlock codes.
Click to expand...
Click to collapse
I have on my web site mobileunlock24.com access to unlock galaxy s5 from All European networks unlocking code is ready up to 1 hour.
Would this somehow work on sprint?
goodboynyc said:
Would this somehow work on sprint?
Click to expand...
Click to collapse
Should do! Try it, if they cannot provide an unlock code they will refund you straight away.
I usually use this site: http://unlockphonenetwork.com/
They always when i had a phone to unlock they did it flawlessly.
I had a AT&T phone and needed to get it unlocked, found it cheaper then anywhere else.
Cellunlocker.net sells it for 29.99$
Unlockthaphone.com 34.99$
and they sell it for 24.99$ which is awesome!
Youtube link: https://www.youtube.com/watch?v=MVkhvWMQe08&list=UUxk75HVldBdY7jgRFlyfIcw
Hope ti helps you guys!
Cheers!

T-Mobile Unlimited International Calls/SMS for $10 Total for Entire Family.

T-Mobile has a limited time offer of "Family Unlimited International Calling and SMS" for all lines on an account for $10. I just activated it for my account. Just thought others should know.
Mods please move to Off Topic, accidentally posted here, forgive me.
How long does this run till?
inco9nito99 said:
How long does this run till?
Click to expand...
Click to collapse
Its a limited time offer (to sign up), they said its active as long as you are with T-Mobile, if they intend to make changes in the future for any reason they will inform ahead.
So don't worry go ahead and activate it online or by calling, before they remove the option.
Is it $10 period and everybody within a family plan (simple choice) can call/sms internationally?
inco9nito99 said:
Is it $10 period and everybody within a family plan (simple choice) can call/sms internationally?
Click to expand...
Click to collapse
Yes $10 total, as in everyone on account is covered! NOT PER LINE! Enjoy!
They said limited time only, but it's still there so far.
Say away from T-Mobile
I purchased two phones form them and used them on their network for over a year I was traveling out of the county (I live in the USA) and asked that the phones be unlocked they refuse stating that the phones were never on their networks. So now unless I can get them unlocked by someone else I am forced to buy new phones. Don't care what kind of plans they offer if you can't get customer support it not worth it.
jazzrome said:
I purchased two phones form them and used them on their network for over a year I was traveling out of the county (I live in the USA) and asked that the phones be unlocked they refuse stating that the phones were never on their networks. So now unless I can get them unlocked by someone else I am forced to buy new phones. Don't care what kind of plans they offer if you can't get customer support it not worth it.
Click to expand...
Click to collapse
If you were out of the country, and wasn't on their network for at least 40 days, they won't unlock it. According to this page: https://support.t-mobile.com/docs/DOC-1588 "The device must have been active on the T-Mobile network for at least 40 days on the requesting line."
They will unlock only after 40 days of use, and if there is an issue they are pretty quick to resolve it from my experience. I suggest you take them (phones) to the TMO store or ask for tech support via phone call.
If you switched carriers, then also they will not unlock in fact I know Sprint is the same, I was with them till last year. Sprint refused to unlock my sister's iPhone, which had been lost for 6 months and re-found, since we switched carriers even though it was paid off.

Categories

Resources