[Q] Unfortunately, <process or app> has stopped - Galaxy S3 Neo Q&A, Help & Troubleshooting

Hello experts,
I got a galaxy s3 neo and I'm facing the following issue: after some time of use (about 2~3 weeks) almost all apps or processes start to crash so I get the message mentioned in the title. A cache clean-up or a factory reset don't solve the problem, I have even installed other 2 stock roms (Italy and Austria) but at the end the behavior is the same. However, if I leave the phone uncharged for a week it works normally for 2 ~ 3 weeks. Can it be a hardware issue?? Have one of you experienced such problems??
Thank you for helping,
Clóvis

basslinejr said:
Hello experts,
I got a galaxy s3 neo and I'm facing the following issue: after some time of use (about 2~3 weeks) almost all apps or processes start to crash so I get the message mentioned in the title. A cache clean-up or a factory reset don't solve the problem, I have even installed other 2 stock roms (Italy and Austria) but at the end the behavior is the same. However, if I leave the phone uncharged for a week it works normally for 2 ~ 3 weeks. Can it be a hardware issue?? Have one of you experienced such problems??
Thank you for helping,
Clóvis
Click to expand...
Click to collapse
Try to NOT auto-download backup apps from Gplay. Do you have root or cwm installed?

MoHuToP said:
Try to NOT auto-download backup apps from Gplay. Do you have root or cwm installed?
Click to expand...
Click to collapse
Hi MoHuTop,
yeah, I actually don't use Gplay backups after flashing or rolling back to default configuration. I don't have CWM or Root anymore cause I flashed the phone with a german stock rom about one month ago. Since then the phone worked fine for 3 weeks then the apps started crashing, phone freezing, constant reboots, files like fotos became missing, whatsapp notified the backup files were missing and so on. Did a factory reset but same way it didn't solve anything (the processes start crashing on the screen to select the phones's language) so I left the phone without battery for 2 days and it's now working "fine", don't know for how much time.

basslinejr said:
yeah, I actually don't use...
Click to expand...
Click to collapse
I think you've downloaded bad apps to get UI crashing. I'm 100% sure it's software problem. Take care of your phone and give more info, if you have another issues.
Best regards.

Related

[Q] Strange problems with rooted and not rooted i9505

This is actualy a dual question because I don't know if the two are related. But one problem came up after solving the other.
My wife and I both have a Galaxy S4 i9505. We are Dutch and on the Vodafone network I rooted mine but hers is untouched. Recently after the update I began to experience a bootloop. I thought it was related to the rooting. Keep in mind I didn't flash another rom. Just rooted my S4. The flashing comes maybe later. :silly:
So I did a complete factory reset and much to my surprise I found out in Samsung KIES that the use of my internal memory decreased very much. After reset and new install of all my apps ( and placed them as much as I could on the sd card as before) I had a total use of 1.68 GB from the 9 I got. Before the update I used almost 6 GB of 9 GB
The bootloop however was stopped. And everything works fine. Except acalendar but to that point I will come later on.
Recently my wifes S4 started bootlooping. She also had the update a while ago. Ther only option I could think of was a factory reset. I went on doing that and again all works fine. Exept...... acalendar offcourse
So my questions are:
Has anyone experienced the bootloop after the update?
And could the update causing acalendar to stop functioning.
The problem with acalendar is that the 4x4 widget won't stick to the homescreen. I tried everything but whatever I do, if I hit OK or the return button the screen comes up empty and no widget. The app itsel;f works and the app icon will attach to the homescreen. But I don't want the app icon I want the widget.
can anyone help plz. I allready posted a question on the developers website but so far no comment.
grtz Maverick ®
Just got a reply from the developers. Ok time off I can imagine... but 1 1/2 month vacation???? And ALL of there developers on vacation? Ths makes the app less appealing
QUOTE.......Hi, this is an automatic out-of-office reply. We are sorry, but also developers need some vacation once in a while, thus for deeper technical problems you'll have to wait till mid-November for me to get back to you. For less technical issues Tapir Apps support will get back to you.......
Just got a rply from Tapir support:
Try uninstall and reinstall it... maybe that helps... deuheuuu
Do you have acalendar installed on your sd? Because then that will probably cause those problems.
If so, then I think that also caused the bootloops.
Lennyz1988 said:
Do you have acalendar installed on your sd? Because then that will probably cause those problems.
If so, then I think that also caused the bootloops.
Click to expand...
Click to collapse
Mine was installed on the SD card.. My wifes was not..... still bootloop
tnx 4 reply
Do you use an app or script for moving your apps to the SD? I still think that moving the apps to the SD is causing the bootloops. Based on your information, that is my conclusion. Maybe it was not caused by Acalendar but some other app.
For the problem with Acalendar you should stay in contact with the developers and hope they will fix it. Or you can try to flash a custom rom and hope it will work on those roms.
tnx 4 the reply,
the S4 came with the option to move apps to the sd card after the update. So no external script used. I fixed my problem with aCalendar. I made a backup in Samsung Kies so I reverted aCalender back to my S4 and that worked. But my wife doensn't have the backup. Tomorrow I will try though toput aCalendar back using my own backup. Still finding it strange though...
grtz

!!!Stop SAMSUNG GALAXY S3 FREEZING Problems!!!

Well, here is my story...
My cell phone is a Samsung Galaxy S3 mod. GT-I9300. Locked for Digitel (Venezuela mobile carrier). Android Stock Rom version: 4.1.2.
Preamble:
I bought this cellular a year ago, and it worked flawlessly almost for 12 months straight. I haven't experienced any single freezing or rebooting problem. I downloaded KIES and the program detected that a new version of Android was available for downloading for my phone. Bump! Error. I should have backed up my EFS first before doing the upgrading. BACKUP YOURS, IMPORTANT!)
NOTE: Backup your personal data as well since any ROM installation will remove for sure your personal data and info.
After upgrading and a few days later, my cellphone started to act somewhat funny. I started to got some freezing. To be specifically, my phone started to freeze, the screen just froze and nothing happened when I touched the screen, pressed any button. The only thing worked was to restart the cell (by pressing and holding the POWER button or by removing the batteries). Anyway, the freaking freezing problems continue occurring.
By the way, the warranty expired just a few days ago...
Since I couldn't do anything to stop the freezing problems, I decided to root the cell and install a new version of Android not official for Samsung and test its performance. But before that, I factory reset my cellphone, but it didn't work at all.
I tested several Android version I could find on internet: cm-11-20140....-i9300.zip, specifically, the SNAPSHOT, STABLE, NIGHTLY version. None of that worked, I also tested the cm-10-20... without luck. In fact, the freezing problems with those versions got worse and worse.
Taking the above in consideration, I decided to re-install the stock rom version (ver. 4.1.0) the one that was shipped with my phone when I bought it. You can find these version for any carrier in the world at: sammobile
I flashed and I used it for almost a day or so. During that period of time, I could feel that the freezing issues were gone, not even a freezing event. But unfortunately, I couldn't connect to any Mobile Network!!, so I had just bricked my cell phone !!! I took it to the cell carrier company (DIGITEL) and they could not do anything since my warranty already expired. WTF ! I was alone with my own problem now to sort it out.
SOLUTION !!
By no means I mean this is a cure but I have just stopped getting the hellish freezing and rebooting problems, and I just wanna share my experience with you so maybe I could help you to get rid of this annoying issues for the time being.
Picking up where I was left off, all I had was my bricked phone and a working ROM: ver. 4.1.2, So I decided to to reinstall this version back on my phone and see if it connected to the mobile carrier.
I reinstalled it and of course, after erasing cache partitions and making a factory reset. The procedures to install any ROM on your cellphone you can find it on internet (for instance, youtube may help a lot).
After I installed the version 4.1.2. my cellphone could connect to the mobile carrier once again... phewww!! But the freezing problems continued to appear in the fuc# phone. Well, now the only option I had to test thoroughly my cell was to install any application one after another but testing if the application was the culprit for the freezing issue.
But right after installing the stock Rom, I got a error message when my phone run to the first screen (Home Screen): TOUCHWIZ stopped responding... it lit my LIGHT BULB! I searched the web for the TOUCHWIZ and found out reports regarding many problems with Touchwiz.
Holy craps! The TOUCHWIZ is a BUGGY APPLICATION that comes with the STOCK ROM developed by SAMSUNG.
My friends there is no way to UNINSTALL that application but to use another LAUNCHER. I fired up and decided to download KIT KAT Launcher. Well, I downloaded the launcher and when you first run this application a windows pops up so you can decide what launcher the cellphone may use and the time to use it. I select ALWAYS I press the HOME button, the launcher to use is KIT KAT.
In addition to that I disable various stuffs, follows (you have to go through the setting app):
Disable Touch wiz (delete CACHE, and FORCE STOP)
Disable GPS
Disable Multi Windows
Disable Swipe Lock ( I found my cellphone freezes a lot while this is on)
I don't use a lot of widgets... but only one: The Clock and Alarm widget.
So far (it has passed 5 days straight without freezing). My phone froze on me while I was downloading something (maybe the phone was updating an app) and at the same time I was texting someone. I am suspicious that there is something to do with the downloading system too and the phone that could trigger a freeze.
Anyway, if you have experienced the freezing issue on your Galaxy S3 just like me, then try what I just outlined and give it a test. But do not download a bunch of program at the same time, just pick one by one, and allow some time to test your application and check if your phone is stable before continue with the next app to download and so forth. I have downloaded so far: whatsapp, BBM, sudoku and other games.
Hope you can get rid of the freezing problems just the way I did, any question feel free to ask.
I will continue posting any advance with my phone.
FROYCARD
PS: excuse my standard English.
Flashing a custom rom would help with the freezing issues too!
Try temasek's 4.4 rom its a lot more smooth than ur stock ull feel u have a new phone
You also lost ur carrier signal because ur efs partition was read only or something so backup ur efs before flashing the rom
kariiim said:
Flashing a custom rom would help with the freezing issues too!
Try temasek's 4.4 rom its a lot more smooth than ur stock ull feel u have a new phone
You also lost ur carrier signal because ur efs partition was read only or something so backup ur efs before flashing the rom
Click to expand...
Click to collapse
Nope,, it didn't work with my cellphone. I already tested it. As a matter of fact, I can name you all the ROM I flashed to my cellphone:
cm-11-20131115-UNOFFICIAL-i9300-V2
cm-11-20140104-SNAPSHOT-M2-i9300
cm-11-20140117-UNOFFICIAL-temasek-i9300-V36
cm-11-20140125-NIGHTLY-i9300
cm-10.2.0-i9300
None of the above rom I used stopped the freezing issue, that's why I needed to return to stock rom, and since then I am using it without experiencing any laggy or freezing.
Thanks anyway. :good:
Isnt it possible to create a rom with all of Samsungs bloat ripped off (TouchWiz included) and replaced with stock apps?
The problem is that non stock kernel roms use up a lot more battery than the stock one...
what?
i havent got this
Dude, you seem like a total beginner at this. You might want to start by trying a proper wipe, install a rom like Temasek and install a kernel like Boeffla.
Touchwiz is not the problem for your freezing. Get a custom kernel on there and try undervolting to lower the temp your phone. It may be too hot and may lock up.
You don't have to stick to roms available from your carrier either. You might just want to try any recent 4.3 rom from Sammy.
jinosong said:
Dude, you seem like a total beginner at this. You might want to start by trying a proper wipe, install a rom like Temasek and install a kernel like Boeffla.
Touchwiz is not the problem for your freezing. Get a custom kernel on there and try undervolting to lower the temp your phone. It may be too hot and may lock up.
You don't have to stick to roms available from your carrier either. You might just want to try any recent 4.3 rom from Sammy.
Click to expand...
Click to collapse
Yeah,,, you may be right I am a newbie... but since I stopped using TOUCHWIZ, I have experienced fewer a fewer lock-ups. I dunno what it is happening with my phone, but that is a fact. I am using KITKAT launcher.
The current stock ROM I am using is: 4.1.2 .... (I9300UBEMH2)
I am not familiar with undervolting to lower my phone's temp... maybe you can guide me about using it, or I could search the web for it.
UPDATE: I installed TWITTER Apps yesterday and each time I used it, it froze my phone for 12 min approx. Any suggestion?
Read the freezing thread sticky .
Delete this non working fix as well .
JJEgan said:
Read the freezing thread sticky .
Delete this non working fix as well .
Click to expand...
Click to collapse
Why should I? Are you a moderator of this forum?
Well I just want to update my post.
Yesterday I just wanted to continue figuring this freezing problem out. Since I published my experiences about freezing until yesterday the problem appears to have reduced significantly. I was using stock ROM ver. 4.1.2 flashed with KIES.
But I wanted to continue testing other ROM's. I tried to install a ROM named SAMMY'S ROM developed by guy named JustArchi (that I found in this forum). However I could not install it on my phone (SGS3 - GT-I9300) since it gave me some errors when I tried to install: ERROR STATUS 7
A margin note: This techie or nerdie called JustArchi gave me the boot from his thread for trying to seek help on this error.. so I trashed this SAMMY'S ROM and move on with another solution.
Whatever, I downloaded another official stock Rom ver. 4.3, released by SAMSUNG, intended for IRELAND - I am not from Ireland, but Venezuela (I founded it at SAMMOBILE under the top 10 latest firmware just released). By using ODIN, I flashed my phone, and to tell the truth, my phone feels differently. I haven't experimented any sluggish or lagging, not even a freezing so far (knocking on wood).
For precaution, I am installing one app at the time, and giving it time to see if everything is stable.
Conclusion: to any guys who is getting the annoying freezing, I think you must stick with it until your mobile carrier makes ROM ver. 4.3 available. Otherwise, if you are like me, wanting to work things out for yourself, download any ROM (ver. 4.3 compatible with your phone model) and test it on your phone. Before doing that, you just have to search the Internet for directions to do so, I am not responsible for what you do with your phone. I'll keep updating if another problem arises.
Note: since I am getting some rude comments from senior members who think they are too techie to read newbie's comments, queries, etc. I am not interested in their replies since they are not helping at all, thus I just ignore your lame comments from now on. Just scram.
Dude, you're really not helping anybody here with your information here. I don't know what you think you're sharing. The error 7 pertains to recover error which can be eliminated by installing an alternate recovery version.
I don't care if you're a newbie or not but you are spreading false info.
I'll scram now.

[Q] Problem with WIFI, freeze and reboot after time of sleep (Also in secure mode)

Hi, I never root my phone or flash a custom ROM.
The problems was started when I flashed a new ROM from sammobile of another country, my phone comes with 4.2 and I flashed a 4.3.
I flashed newer ROM from only Vodafone-Spain (only those really are my official supplier), and then I update ever with Samsung KIES, (no Knox counter)
So, with Andorid 4.3 I had more problems than now with 4.4, now the only problem is with WIFI
I can use normally, with screen ON, the problem is when sleep for a long time (more than 1 hour) when I touch a button I see the unlock screen, but does not seem to work the touch screen, and screen go off after a seconds, if I touch other button the screen don't go on. And then, after aprox 30s it reboot itself, and show a window telling that the Process System is not responding, do you want to close?, and two buttons, close or wait.
I tried to start my phone in Secure Mode and I have the same problem, so it is not an app, it is the ROM.
I do at least 2 Factory Reset, but the problem is still there.
I think it is a software problem and not a hardware problem, because the problem start when I update to Android 4.3
I tried the trick WIFI Power save Mode OFF (on dialer, *#0011# -> WIFI -> Power save mode OFF) and never reboot automatically, so the problem I think it is with this power save mode. But if I turn off, when WIFI is ON, the battery drain fast.
In the samsung shop they tell me that first will format my phone to see if the problem solve and try for a time, if not solve, then I have to send by mail... and I will not send it because I know the time it will take to repair it is about 1-2 months and I need the phone for my work.
So is there another solution or something to try?
Napalm Candy said:
So is there another solution or something to try?
Click to expand...
Click to collapse
Try reflashing the Firmware once again mate and Here you can follow the tutorial from here
Repulsa said:
Try reflashing the Firmware once again mate and Here you can follow the tutorial from here
Click to expand...
Click to collapse
Since the first ROM (4.2) I flashed 3 or 4 ROMs from SamMobile, so I am not very optimistic. But I don't lost nothing, I will try it
I flash again the ROM, and after 2 days testing, the problem is still there.
Any other thing to try before send to samsung?
Please, give me another idea to try. I really have a problem with WIFI
This is how Wifi (some times) drain my battery when are not connected to a network. But the problem is worst when is connected, because it freeze and reboot.
Hello! You could fix the problem? I took suffering the same problem as your months, and I have not been solved, I'm for kicking the **** mobile! As may give so many problems with the wifi?
regards
manguila said:
Hello! You could fix the problem? I took suffering the same problem as your months, and I have not been solved, I'm for kicking the **** mobile! As may give so many problems with the wifi?
regards
Click to expand...
Click to collapse
Yes I solve. So.. I don't solve it, it solve it self. One day I saw that I don't had wifi connection, then I saw that I don't any WIFI names stored, all was erased automatically, I don't know how.
But the result it, I don't have anymore a freeze or a reboot because wifi. ALL, absolute ALL run fine now. I had a lot of WIFI names stored, about 30-50, maybe this was the problem, a conflict with some of these names, but I'm not sure
No one update, reflash, factory reset, or start in safe mode was solve any problem, the problem solve it self... very strange.
If you try a factory reset, then don't restore all your mobile config. Try to install all apps manually, one by one. I ever restored my backuped config, and I think this was the problem.
Hope you can solve it
Napalm Candy said:
Yes I solve. So.. I don't solve it, it solve it self. One day I saw that I don't had wifi connection, then I saw that I don't any WIFI names stored, all was erased automatically, I don't know how.
But the result it, I don't have anymore a freeze or a reboot because wifi. ALL, absolute ALL run fine now. I had a lot of WIFI names stored, about 30-50, maybe this was the problem, a conflict with some of these names, but I'm not sure
No one update, reflash, factory reset, or start in safe mode was solve any problem, the problem solve it self... very strange.
If you try a factory reset, then don't restore all your mobile config. Try to install all apps manually, one by one. I ever restored my backuped config, and I think this was the problem.
Hope you can solve it
Click to expand...
Click to collapse
Thank you very much for answering so quickly.
Happens to me exactly what you do, but seems to have no solution.
I have tried more than 8 roms, stock or mods, and always fails.
At first I thought it would issue the modem or kernel, but after many tests, I do not ****ing know what is causing the problem.
I'm running out of solutions, anyway thanks for telling your case...
I'm glad that in the end one way or another, you have it fixed.
:good:
manguila said:
Thank you very much for answering so quickly.
Happens to me exactly what you do, but seems to have no solution.
I have tried more than 8 roms, stock or mods, and always fails.
At first I thought it would issue the modem or kernel, but after many tests, I do not ****ing know what is causing the problem.
I'm running out of solutions, anyway thanks for telling your case...
I'm glad that in the end one way or another, you have it fixed.
:good:
Click to expand...
Click to collapse
What happens when you fully wipe, flash a 4.4.2 rom, don't restore anything, not even your google account and don't install any apps.
Lennyz1988 said:
What happens when you fully wipe, flash a 4.4.2 rom, don't restore anything, not even your google account and don't install any apps.
Click to expand...
Click to collapse
Thanks for your interest! The truth is that it is very strange ...
If I remember correctly, already try what you mention me, but I kept going ... It's like at some point something had happened which change roms not seem to solve..
I'm considering installing a rom with 4 files and pit file, but do not know if this will help in something
Let's see if I can come up with the bug because it is becoming a pain in the ass
:good:
I would try what say Lenny1988. So the only change before solution and after solution, was a big crash on WIFi drivers/app/modem (don't sure) it self, and was deleted all my stored wifi access points that I had. It was a problem related to Wifi power save, if I disabled it then I had no reboots/freezes.
So, I would try a factory wipe and DON'T restore anything, and try for a couple days. If work, then you know a way to solve it.
Tell us if it works.
Hello there! I will update with the latest news!
I tried the recommended advice, but no luck...Not seem to affect him leave without restoring.
The only thing that seems to work and keep it running, is to disable wifi power saving system
you know....
Code:
1. Go to your phone dialer
2. Dial *#0011#
3. When you see the "ServiceMode" screen, press the left menu button
4. Select "WiFi"
5. See that "Wifi Power Save Mode" button that is "ON" - well turn it "OFF"
But this way drain your battery much faster,so it does not seem a good solution to the problem.
Curiously, the same phone, some people suffer this problem and others do not....
It may be hardware? or software?
If I find something, I'll note here.
Regards

[Q] HELP: my GT-I9505 is randomly turning off and on again

Hallo all! I really HOPE someone might help me with a really annoying issue:
I recently bought a Samsung Galaxy S4 Black-Edition (Modelnumber: GT-I9505). From day one I rooted the phone
(CF-Auto-Root-jflte-jfltexx-gti9505.tar.md5)
but still use the samsung stock Rom. My Android version is 4.4.2 and I had the genuine firmware-version I9505XXUGNF1 from the Samsung homepage (sammobile).
.. Everything has been working perfectly for about a month, but then suddendly my phone startet to turn off and on again randomly by itself. Note that the turning on is much quicker then the regular booting-up (after I properly shut the system down) and that the autonomious turning on does not require the PIN-code.
I tried to fix this problem by:
- removing the external Memory-Card,
- removing the sim-card,
- deinstalling busybox,
- completly whiping the system (via TeamWin recovery) and installing EVERYTHING from scrach (no Backup-restoring) --> tried this four times!,
- installing the latest firmware-version I9505XXUGNG2,
- changing the battery,
- COMPLETLY canging the device: (installing EVERYTHING from scrach (no Backup-restoring) on a completly new device (new Galaxy S4 Black-Edition)) --> same problem!
--> NOTHING WORKED OUT!!!! So I'm REALLY annoyed about that!
Note, that after a complete restoring of the system, the phone works perfectly for some days - maybe 4-3 - and then the turning-off-and-on terror returns.
I put a screenshot of my battery-trajectory as an attachment. You can see two vertical lines indicating that the phone has turned itself off for a short ammount of time.
Does anyone have an idea what could be the cause for that issue? Is there anyone sharing the same problem? What could I try to solve that problem? Is there mayby a taskmanager-app logging systemerrors, so I could check, what happened before the turning off?
I'm VERY thankful for any sort of help!
pimpl said:
Hallo all! I really HOPE someone might help me with a really annoying issue:
I recently bought a Samsung Galaxy S4 Black-Edition (Modelnumber: GT-I9505). From day one I rooted the phone
(CF-Auto-Root-jflte-jfltexx-gti9505.tar.md5)
but still use the samsung stock Rom. My Android version is 4.4.2 and I had the genuine firmware-version I9505XXUGNF1 from the Samsung homepage (sammobile).
.. Everything has been working perfectly for about a month, but then suddendly my phone startet to turn off and on again randomly by itself. Note that the turning on is much quicker then the regular booting-up (after I properly shut the system down) and that the autonomious turning on does not require the PIN-code.
I tried to fix this problem by:
- removing the external Memory-Card,
- removing the sim-card,
- deinstalling busybox,
- completly whiping the system (via TeamWin recovery) and installing EVERYTHING from scrach (no Backup-restoring) --> tried this four times!,
- installing the latest firmware-version I9505XXUGNG2,
- changing the battery,
- COMPLETLY canging the device: (installing EVERYTHING from scrach (no Backup-restoring) on a completly new device (new Galaxy S4 Black-Edition)) --> same problem!
--> NOTHING WORKED OUT!!!! So I'm REALLY annoyed about that!
Note, that after a complete restoring of the system, the phone works perfectly for some days - maybe 4-3 - and then the turning-off-and-on terror returns.
I put a screenshot of my battery-trajectory as an attachment. You can see two vertical lines indicating that the phone has turned itself off for a short ammount of time.
Does anyone have an idea what could be the cause for that issue? Is there anyone sharing the same problem? What could I try to solve that problem? Is there mayby a taskmanager-app logging systemerrors, so I could check, what happened before the turning off?
I'm VERY thankful for any sort of help!
Click to expand...
Click to collapse
Hi Mate,
Not saying this is your problem but i seen some people having issues with the power button , symptoms are similar to your random reboots like in constant reset....check the power button see if is stock and easy way to check is try to go to recovery without pressing the power button.....if is really stuck or short out you should be able to go to recovery without ( for a short time) ....that will prove that the problem is coming from there...
Of course if is very sporadic wait until is happening for testing ..
I had the same problem before because I disabled knox using supersu. What I did was delete all knox related apps and everything is good.
Many users had this problems with Knox as well. Try to uninstall everything relating to Knox, maybe it will work
Gesendet von meinem GT-I9505 mit Tapatalk
pimpl said:
Hallo all! I really HOPE someone might help me with a really annoying issue:
I recently bought a Samsung Galaxy S4 Black-Edition (Modelnumber: GT-I9505). From day one I rooted the phone
(CF-Auto-Root-jflte-jfltexx-gti9505.tar.md5)
but still use the samsung stock Rom. My Android version is 4.4.2 and I had the genuine firmware-version I9505XXUGNF1 from the Samsung homepage (sammobile).
.. Everything has been working perfectly for about a month, but then suddendly my phone startet to turn off and on again randomly by itself. Note that the turning on is much quicker then the regular booting-up (after I properly shut the system down) and that the autonomious turning on does not require the PIN-code.
I tried to fix this problem by:
- removing the external Memory-Card,
- removing the sim-card,
- deinstalling busybox,
- completly whiping the system (via TeamWin recovery) and installing EVERYTHING from scrach (no Backup-restoring) --> tried this four times!,
- installing the latest firmware-version I9505XXUGNG2,
- changing the battery,
- COMPLETLY canging the device: (installing EVERYTHING from scrach (no Backup-restoring) on a completly new device (new Galaxy S4 Black-Edition)) --> same problem!
--> NOTHING WORKED OUT!!!! So I'm REALLY annoyed about that!
Note, that after a complete restoring of the system, the phone works perfectly for some days - maybe 4-3 - and then the turning-off-and-on terror returns.
I put a screenshot of my battery-trajectory as an attachment. You can see two vertical lines indicating that the phone has turned itself off for a short ammount of time.
Does anyone have an idea what could be the cause for that issue? Is there anyone sharing the same problem? What could I try to solve that problem? Is there mayby a taskmanager-app logging systemerrors, so I could check, what happened before the turning off?
I'm VERY thankful for any sort of help!
Click to expand...
Click to collapse
Delete all knox related apps via "titanum backup" and you are good to go! :good:
martikip said:
Delete all knox related apps via "titanum backup" and you are good to go! :good:
Click to expand...
Click to collapse
Well.. What can I say? Thank you SOOOO MUCH!! The problem is solved! Indeed, deleting all Knox-Entries via Titanium Bakup really solved the problem. Now, everything is fine and the system runs smoothly. Again, thank you very much!
pimpl said:
Well.. What can I say? Thank you SOOOO MUCH!! The problem is solved! Indeed, deleting all Knox-Entries via Titanium Bakup really solved the problem. Now, everything is fine and the system runs smoothly. Again, thank you very much!
Click to expand...
Click to collapse
Hi PIMPL
am curious about this because today my S4 started to do random shuts off. So your phone never showed the problem again after uninstalling all the Knox stuff? I have an I9500 Android 4.4.2; everything stock, non rooted.
Thanks!
Marcelocohenarg said:
Hi PIMPL
am curious about this because today my S4 started to do random shuts off. So your phone never showed the problem again after uninstalling all the Knox stuff? I have an I9500 Android 4.4.2; everything stock, non rooted.
Thanks!
Click to expand...
Click to collapse
Indeed, I have never had a problem again, since I deleted the Knox-stuff. Just do it and the problem will be solved!
Marcelocohenarg said:
Hi PIMPL
am curious about this because today my S4 started to do random shuts off. So your phone never showed the problem again after uninstalling all the Knox stuff? I have an I9500 Android 4.4.2; everything stock, non rooted.
Thanks!
Click to expand...
Click to collapse
It's right uninstall Knox and be happy
Gesendet von meinem GT-I9505 mit Tapatalk
I have the same issue at the moment - Phone is completely standard (Not rooted). All has been good until the morning of the 30th August when there was a new firmware update applied. I had already had the Kit Kat update earlier in August and the phone had been working with no issue, since this 220Mb odd 'patch' the phone will just randomly reboot, I say random but it just seems after it has been idle (Screen off) for a while on unlocking I can start an app (pretty much anything) and about 5 seconds later the phone will reboot. As the OP mentioned it is a faster than normal reboot and it doesn't play the normal start up sound either.
I am not sure what the update did, it mentioned ironically that it was fixing stability issues!!! - Is there a way without rooting the phone to roll back the firmware to before the patch?
Cheers.
Factory reset worked too
I have been struggling with a similar problem on my GT-I9505 since receiving a system update on May 30, 2014 -- random reboots many times a day, plus fairly reliable reboots about 30-40 seconds into any received phone call. I tried cleaning caches, uninstalling recently installed apps and then other unneeded apps, installing new updates, and lots of other things. My last resort was rooting and removing Knox as suggested here. But first I tried a factory reset, and it worked! I've now gone several days without an unintentional reboot. It's a pain to have to restore backups and reinstall apps, but it was worth it. I hope this information is helpful to someone.
Issues on my CF auto-rooted GT i9505
My firmware is the stock I9505XXUGNG8-DBT and rooted with CF Auto-root.and Phill''s CWM.
1. When I wake up my phone by pushing the home button my first screen is frozen until I push the home button again for 2 or 3 seconds. Only since then I can use my apps.
2. By incomming phone calls my phone reboots and I lose contact, so they have to call me again, Then everything is well.
3.The time on my homescreen doesn''t synchronize until I push the home button for the second time waking up the phone .
I already used SSCF Xposed. That didn''t help.
Somebody the same issues. Or somebody who got some tips for me.
Idebutterpiep said:
My firmware is the stock I9505XXUGNG8-DBT and rooted with CF Auto-root.and Phill''s CWM.
1. When I wake up my phone by pushing the home button my first screen is frozen until I push the home button again for 2 or 3 seconds. Only since then I can use my apps.
2. By incomming phone calls my phone reboots and I lose contact, so they have to call me again, Then everything is well.
3.The time on my homescreen doesn''t synchronize until I push the home button for the second time waking up the phone .
I already used SSCF Xposed. That didn''t help.
Somebody the same issues. Or somebody who got some tips for me.
Click to expand...
Click to collapse
Did you uninstall every Knox app?
Sent from my Galaxy S4 using Tapatalk
DarkerTimes said:
Did you uninstall every Knox app?
Sent from my Galaxy S4 using Tapatalk
Click to expand...
Click to collapse
No do I have to?
DarkerTimes said:
Did you uninstall every Knox app?
Sent from my Galaxy S4 using Tapatalk
Click to expand...
Click to collapse
I guess this will help. Knox often causes this issues. Just uninstall everything relating to Knox with Titanium Backup
Sent from my Galaxy S4 using Tapatalk
I'm having the same problem as OP.
I've frozen all Knox related apps in Titanium Backup, but the problem persists. Do I need to fully delete the apps do you think? Is there a difference?
c0dewana said:
I'm having the same problem as OP.
I've frozen all Knox related apps in Titanium Backup, but the problem persists. Do I need to fully delete the apps do you think? Is there a difference?
Click to expand...
Click to collapse
I think I solved my problem: I deleted all Knox related items and when I rebooted my phone again it stucks on the Samsung logo. I installed the stock I9505XXUGNG8-DBT again with Odin. Installed CF Auto-root.and Phill''s CWM again. Installed Supersu again.
Now everything is working again without the frozen screen, time synchronizes and no booting by incoming phone call anymore.

I9505 random reboots

Hi! I recently updated my i9505 to the xugng8 firmware via kies. Ever since, my phone has been randomly rebooting itself. The reboots are quick enough, so it doesn't look like the phone is completely rebooting, more like a half reboot. I have tried formating, but that didn't help. I have the phone rooted but using stock firmware.
Any ideas what could be causing this? Thanks
juzzy16 said:
Hi! I recently updated my i9505 to the xugng8 firmware via kies. Ever since, my phone has been randomly rebooting itself. The reboots are quick enough, so it doesn't look like the phone is completely rebooting, more like a half reboot. I have tried formating, but that didn't help. I have the phone rooted but using stock firmware.
Any ideas what could be causing this? Thanks
Click to expand...
Click to collapse
You have to uninstall every Knox app, that will stop the reboots
Sent from my Galaxy S4 using Tapatalk
juzzy16 said:
Hi! I recently updated my i9505 to the xugng8 firmware via kies. Ever since, my phone has been randomly rebooting itself. The reboots are quick enough, so it doesn't look like the phone is completely rebooting, more like a half reboot. I have tried formating, but that didn't help. I have the phone rooted but using stock firmware.
Any ideas what could be causing this? Thanks
Click to expand...
Click to collapse
Remove all Knox related apps via "Titanium Backup" and you are good to go. :good:
there is also an xposed module that deals with these random reboots, but personally i think the best way is to revert to an earlier firmware. fnb8 is rock solid.
I have just upgraded my firmware to NG8 (UK) and my phone reboots randomly, no matter what I am doing. After receiving a call, using gmaps, etc..
I will try the suggested solution with removing the knox sh*t and report back.
Yes
juzzy16 said:
Hi! I recently updated my i9505 to the xugng8 firmware via kies. Ever since, my phone has been randomly rebooting itself. The reboots are quick enough, so it doesn't look like the phone is completely rebooting, more like a half reboot. I have tried formating, but that didn't help. I have the phone rooted but using stock firmware.
Any ideas what could be causing this? Thanks
Click to expand...
Click to collapse
Yes, same problem here exactly. Any solution to fix this WITHOUT ROOT or reverting back to xxufnb9 ?
I found that uninstalling all knox apps and resetting a private app fixed my problem. I have been restart free for the last 2 days! I suggest using BBS to find out what app is causing wakes and reset them.
nm8 said:
I have just upgraded my firmware to NG8 (UK) and my phone reboots randomly, no matter what I am doing. After receiving a call, using gmaps, etc..
I will try the suggested solution with removing the knox sh*t and report back.
Click to expand...
Click to collapse
wuwinso said:
Yes, same problem here exactly. Any solution to fix this WITHOUT ROOT or reverting back to UGNF ?
Click to expand...
Click to collapse
juzzy16 said:
I found that uninstalling all knox apps and resetting a private app fixed my problem. I have been restart free for the last 2 days! I suggest using BBS to find out what app is causing wakes and reset them.
Click to expand...
Click to collapse
yup same here after reading this thread and removing all knox crap.... phone has not had a self reboot reboot for the day...
Revert
Had to reflash the old XXUFNB9, it was useless with all those restarts. Downgrade went okey, however need to delete the Media Storage `s cache because it will keep crashing. Testing now if it solved the problem.
Update 1: after 2 hours later no restart so far..
I recommend this solution who doesn`t want to loose everything and risking if a factory reset will solve this issue. There is a problem with the KNOX 2.0 update (XXUGNG8) ...
Update 2: Link for the firmware, for whoever choose to do this way: http://www.sammobile.com/firmwares/3/?download=31852
Ok, just a quick update, I have used googlemaps for 2 hours, and tomtom navigator for 1 hour on my S4, made and received a few calls without issue. No REBOOTS.. I think it was definitely the knox crap...
juzzy16 said:
I found that uninstalling all knox apps and resetting a private app fixed my problem. I have been restart free for the last 2 days! I suggest using BBS to find out what app is causing wakes and reset them.
Click to expand...
Click to collapse
nm8 said:
Ok, just a quick update, I have used googlemaps for 2 hours, and tomtom navigator for 1 hour on my S4, made and received a few calls without issue. No REBOOTS.. I think it was definitely the knox crap...
Click to expand...
Click to collapse
Stabil for 3 hours or 2 days - well that's for sure great ....
You both must be joking - take older NB8 and you can have an uptime of > 1 month without any problem,
All newer version are worse -
As s.o. mentioned, there is an Xposed Modul made by Thomas Hofmann that tries to solve this. This is not a Knox problem but seems to be in AOSP itself - although might mainly be triggered by Knox 2.0 (NB8 is still Knox 1.0). In general situation goes worse the more processes are started, i.e. with heavy load. It is said to happen not only with S4 but e.g. also with N3.
As Thomas Hofmann stated: "I figured out that actually the system server process crashed due to an ArrayIndexOutOfBoundsException"
If you want to know details plz have a look at Thomas's blog. With his modul he mainly catches a faulty parameter value that would otherwise cause a certain method to crash. As a result he manages to avoid the reboot but of course the real problem goes deeper, so to fix this for real Google / Samsung are needed.
=> I want a 4.4.4 rom with towelroot fixed, without those ArrayIndexOutOfBoundsExceptions and as solid as NB8 - but I doubt Samsung is able or willing to do this.
I am using STOCK i9505 4.4.2 ROM which is rooted. I don't use towelroot because I don't have to. I also try to stay away from premade Roms and Kernels beause i don't have time to test and tinker with eveything.
After a few days of removing knoxcrap, I can conclude, that it is the issue with my phone. My i9505 is now working perfectly......
Have to agree with you. Since removing all the knox stuff, Haven't had a reboot since! Been over a week now at this stage!
nm8 said:
I am using STOCK i9505 4.4.2 ROM which is rooted. I don't use towelroot because I don't have to. I also try to stay away from premade Roms and Kernels beause i don't have time to test and tinker with eveything.
After a few days of removing knoxcrap, I can conclude, that it is the issue with my phone. My i9505 is now working perfectly......
Click to expand...
Click to collapse
no random rebooting anymore xugng8 firmware
juzzy16 said:
Hi! I recently updated my i9505 to the xugng8 firmware via kies. Ever since, my phone has been randomly rebooting itself. The reboots are quick enough, so it doesn't look like the phone is completely rebooting, more like a half reboot. I have tried formating, but that didn't help. I have the phone rooted but using stock firmware.
Any ideas what could be causing this? Thanks
Click to expand...
Click to collapse
i have sorted my i9505 to the xugng8 firmware by re-installing with latest odin...download fresh stock firmware xugng8 firmware and i re-installed 2 weeks now no reboot ,but make sure before you do these steps usb debuging mode is selected ,rest you all know
nm8 said:
I don't use towelroot because I don't have to.
Click to expand...
Click to collapse
Yes, many think this to be a nice 'feature' to get root, but that rediculous. Towelroot (plus the older Exynos bug - but that was Samsung specific) is the biggest bug in Android since many years. Using a kernel that is not hardened against this (this unfortunately includes the otherwise almost perfect NB8 rom) could mean you couldn't be save anymore from someone taking over your phone unnoticed using root authorization.
---------- Post added at 02:20 PM ---------- Previous post was at 02:08 PM ----------
juzzy16 said:
Have to agree with you. Since removing all the knox stuff, Haven't had a reboot since! Been over a week now at this stage!
Click to expand...
Click to collapse
As said those reboots most certaintly are caused by a bug in AOSP code itself - but in fact they seem to be mainly triggered by Knox 2.0. Otherwise a lot more phones other than S4 or N3 should be involved.
As we will never know fpr sure if and when Google/Samsung will solve the real reason of this problem and "removing" Knox 2.0 seems to help, it would be very nice of you (juzzy16, nm8, sneazy) to perhaps add another comment in 2-3 weeks about reboot behaviour again including the rom version you are using and what exactly of Knox you had removed.:good:

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