Database Users

[Q] Some apps can't connect using wifi (but can using 3G) on my Motorola Defy

Hello,
If you don't want the boring details of how I discovered the problem feel free to skip the next couple of paragraphs and go straight to the technical details.
I got my first Android phone (Motorola Defy) a couple of weeks ago and at first I was only using it with wifi because my data plan wasn't activated yet. While playing with it a little I realised that I saw a lot less ads than my boyfriend on his 6 month old Defy. I thougt it was weird but, well, seeing less ads is not a big problem.
Then when I got my data plan I saw that when I wasn't home I saw a lot more ads, so I began to suspect it had to do with how my phone was connected to the internet : wifi or 3G.
Next I wanted to try out Astrid and when I tried to log in using my Google account it failed repeatedly. Until I disabled wifi and it logged in fine using 3G.
Then I installed RTÉ DocOnOne to listen to documentaries while falling asleep. When wifi is enabled, it cannot start up because it can't connect (network timeout). Over 3G, no problem.
At first I thought it was my router blocking ports or something but it happens with different wifi APs and more importantly my boyfriend's phone, connected to the same access point, loads everything without a problem.
Let's sum up:
Some apps can't access the network using wifi but work fine when using 3G.
It happens regardless of the wifi AP (tried 4 different ones with different routers) and another phone using the same app connected to the same wifi AP can access the network just fine.
If I initiate the connection using 3G then switch to wifi (typically I launch the app with 3G, switch wifi on without closing the app), it still works after that (RTE DocOnOne has no pb streaming the documentaries once it has launched)
My phone is a Motorola Defy, French retail ROM, not rooted, no motoblur account (skipped the configuration), Froyo 2.2.2 (already on the phone when I got it), system version (if that means anything to you) Version.34.164.3.MB525.Retail.en.FR, kernel 2.6.32.9-g050ccf2, build 3.4.2-164
I can't give as much details about my boyfriend's phone (that doesn't have the problem) because he's not here right now but I can tell you that it is a Motorola Defy too, French retail (I think) ROM, Froyo updated from preinstalled Eclair (using the official Motorola update), not rooted, with a motoblur account
I have no idea if that's relevant or not, but my phone has the "google maps 5.7.0 crashes on Defy" issue (18446 in the android issue tracker) and my boyfriend's phone hasn't.
Has anyone encountered this issue before ? I couldn't find anything on this forum or with a google search.
Is there any tool I can use to try and find the cause of the problem ?
Thank you for reading all this, sorry if my message was long but I wanted to give as much detail as possible to help the nice people who may find what is wrong with my phone

I didn't read all..
but if your phone don't have problems then check this:
1. go to settings
2. Select "Location & security settings"
3. enable this "Use wireless networks" Location determined by WiFi and/or mobile networks
4. test does it work...

Hello manumanfred,
I did what you suggested (actually it was already checked) and the problem is still there (tried unchecking it too).
I am not sure why you suggested it, was that related to some phones having wifi problems in some countries ? I read a thread about that when I was researching my problem but it is different. In my case, wifi works most of the time, but some requests always time out.
Thanks for trying
Anyone else has an idea of something I could try ?

Anne-Laure said:
Hello manumanfred,
I did what you suggested (actually it was already checked) and the problem is still there (tried unchecking it too).
I am not sure why you suggested it, was that related to some phones having wifi problems in some countries ? I read a thread about that when I was researching my problem but it is different. In my case, wifi works most of the time, but some requests always time out.
Thanks for trying
Anyone else has an idea of something I could try ?
Click to expand...
Click to collapse
Hello, did you solve the issue?

Trouble connecting Wifi after NRD90U Nougat OTA update

I received my Nexus6P couple of days ago and let it install the latest Marshmallow update that was available through OTA at that time (MTC20L). Now since the OTAs are officially available for the Nexus6p (https://developers.google.com/android/nexus/ota) I sideloaded the Nougat NRD90U build. Since then connection to WIfi is practically not possible. Also survey just sometimes doesnt even show the wifi spots. It SOMETIMES automatically connects.
I tryed:
* tested at several locations with several Routers (2.4Ghz +5 Ghz) all of which worked without a problem on Marshmallow and my old Nexus5
* factory reset
* deleting all saved wlans
* manually forgetting the network
* pretty much tryed every naive debbuing found on sites like this: http://forums.androidcentral.com/am...roubleshooting-wi-fi-connection-problems.html
* same bug with the previous nougat build (that wasnt official, I think NRD90R or NRD90S cant remember)
The strange thing is that I cant really find reports for nougat and Wifi problems on the net. So the question, does anybody else has these issues and by chance a fix?

Something went wrong when you have make the sideload
I made an update from dp5 and have no issues like this.
What don't you try to flash everything one by one to see what happen? Radio, system etc.
Envoyé de mon Nexus 6P en utilisant Tapatalk

for3st said:
The strange thing is that I cant really find reports for nougat and Wifi problems on the net. So the question, does anybody else has these issues and by chance a fix?
Click to expand...
Click to collapse
You must have very poor searching skills. A simple search for 'nougat wifi problem' (without ' ' ) will get you several results.
However, no real solution so far, but Google is aware and a case issue (221056) has been opened on code.google.com/p/android/issues. Unfortunately, it's been more than 2 weeks and Google hasn't come up with a a solution.
I'm experiencing the same problem with my Nexus 5X after an OTA update to Nougat. Resetting network settings seems to solve the problem, that is, until I manually start adding/saving wireless networks. When I hit 12, I loose all visible networks and WiFi keeps scanning (and draining battery) for networks if I turn WiFi off and on. If I let is scan for an hour or so, a connection is established, but when I turn WiFi off and on again the problem starts over.
Some people think it has something to do with 2.4GHz and 5GHz networks, because they can't access 5GHz. Google has advised resetting to factory settings, but that doesn't seem to solve the problem for everyone.

Moto X Pure Issues with 5GHz WiFi and Motorola refuse to service it

Hello,
I have a Moto X pure purchased a little less than a year ago, and I noticed an issue with 5GHz WiFi speed.
In particular whenever connected to any 5GHz AP the connection is established but almost no traffic goes through (speed test shows it crawling, especially in upload, and it is completely unusable)
Connectivity over 2.4GHz WiFi and LTE works perfectly, so it does not appear to be an issue due to radio/modems
The phone was unlocked to gain root access, has been used on Official Motorola ROMs almost all of the times, with one single LineageOS test to confirm if the issue is related to Mororola radio/modem or if it appears to be hardware in nature.
Given the fact that the same exact result is present with LineageOS, I contacted Motorola support, in order to request a repair.
I am aware that by unlocking the phone I voided the warranty (even though I have heard of several users in this forum that were able to have the phone repaired/replaced free of charge after the unlock), but in my specific case the support rep stated explicitlkly that Motorola would not service the phone at all:
"Dyril: Yes. Once you unlock the boot loader of your device, we can no longer process a repair for it. You may refer to this link h t t p s://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a for the disclaimer before unlocking the bootloader. " (URL edited to allow the post.. . but is the default disclaimer before unlock)
The disclaimer in particular mentions the warranty being voided, but that page does not include any statement indicating the fact that Motorola would refuse to service the phone even at a cost (I asked in the chat if there would be a cost for the repair given the voided warranty)
Does anyone have any direct experience or contact that could help me on this matter?
Should I proceed with a repair request directly, ignoring the support chat?
Thanks
Luca Rizzo

I Donno worst case they reject it the unlocked bootloader was supposed to void warranty with the exception of hardware if there is a defect in the hardware.... But I would try loading a full factory OTA image one that would have any modem updates...

mirrin said:
.... But I would try loading a full factory OTA image one that would have any modem updates...
Click to expand...
Click to collapse
the issue was present with every ROM I tried, I tested all official full factory ROMs from Android 5.x to 6.0 and also LineageOS too, but issue was present all of the times, suggesting that it would be an actual HW issue, so hopefully still covered

Unlocked bootloader voids warranty, period, regardless of issue or cause (except EU)... I still have a tough time believing this is a hardware issue though, 5Ghz is finicky, and it uses the same antenna as 2.4Ghz in this device as far as I know.

acejavelin said:
Unlocked bootloader voids warranty, period, regardless of issue or cause (except EU)... I still have a tough time believing this is a hardware issue though, 5Ghz is finicky, and it uses the same antenna as 2.4Ghz in this device as far as I know.
Click to expand...
Click to collapse
I understand the warranty is voided, but as mentioned in the initial post I also asked if the phone could be repaired at a cost, and their complete refusal would be the issue and also surprising.
As far as the issue being software caused (drivers/radio, rom) could you suggest any additional kind of test I could perform?
I reflashed the phone multiple times using fastboot/mfastboot using all of the moto x pure roms I could find on xda-dev and dload from motorola support site, and also tried the latest LineageOS nightly (that might possibly be using different drivers/radios)
I agree that the fact that the 2.4 is working properly would suggest that the antenna is functional, but from what I gathered from h t t p s://forum.xda-developers.com/moto-x-style/help/moto-x-xt1575-wheres-antenna-t3338080 there are actually different antennas for the different bands (thing that would make sense due to the physical size requirements to optimize reception on the different frequencies) so that might explain why one band works and the other does not

In my experience, 5GHz is sometimes problematic on all of my devices. Unfortunately this seems to be a very common issue. The 5GHz band is well known to have issues with range when it has to go through walls, even a single wall.
Is your router right next to a television or other electronic device? If they are working on 5GHz (not necessarily connected to your router), then they could be interfering. Not saying this is the issue, but just an idea to look into.

The issue presents itself even close to the router, and testing with a Galaxy S4 or a Nexus 7 2013 from the same exact position allows me to reach speeds of 100+Mbps, while the Moto X Pure crawls, and the same behavior is experienced with different routers/APs even of enterprise level.
Do you have any suggestion on possible tests or ROMs/modem radios to flash to confirm it is not a software issue in any way?

Sounds like a H/W issue to me. I have had zero issues connecting to 5Ghz WiFi at my house.

Hey @kattolo
I have some issues when connecting with my phone to a D-Link DIR-822 on 5Ghz, but no problem at all with my TP-Link Archer C9.
I'm not sure exactly why, but i tested on the same place, just placed the D-Link one, try it, bunch of problems in 5Ghz (none in 2.4Ghz network), took it off, replaced with the C9, it always gave me much better speed, connection reliability and range.
Try with other equipment (routers) that can provide you 5Ghz networks, just to be sure it's your phone and not the emitter.
Obs: sorry for any english mistake, not my main language

kattolo said:
Hello,
I have a Moto X pure purchased a little less than a year ago, and I noticed an issue with 5GHz WiFi speed.
In particular whenever connected to any 5GHz AP the connection is established but almost no traffic goes through (speed test shows it crawling, especially in upload, and it is completely unusable)
Connectivity over 2.4GHz WiFi and LTE works perfectly, so it does not appear to be an issue due to radio/modems
The phone was unlocked to gain root access, has been used on Official Motorola ROMs almost all of the times, with one single LineageOS test to confirm if the issue is related to Mororola radio/modem or if it appears to be hardware in nature.
Given the fact that the same exact result is present with LineageOS, I contacted Motorola support, in order to request a repair.
I am aware that by unlocking the phone I voided the warranty (even though I have heard of several users in this forum that were able to have the phone repaired/replaced free of charge after the unlock), but in my specific case the support rep stated explicitlkly that Motorola would not service the phone at all:
"Dyril: Yes. Once you unlock the boot loader of your device, we can no longer process a repair for it. You may refer to this link h t t p s://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a for the disclaimer before unlocking the bootloader. " (URL edited to allow the post.. . but is the default disclaimer before unlock)
The disclaimer in particular mentions the warranty being voided, but that page does not include any statement indicating the fact that Motorola would refuse to service the phone even at a cost (I asked in the chat if there would be a cost for the repair given the voided warranty)
Does anyone have any direct experience or contact that could help me on this matter?
Should I proceed with a repair request directly, ignoring the support chat?
Thanks
Luca Rizzo
Click to expand...
Click to collapse
Mine is a XT1581, the Chinese versio of Moto X Force. No matter it's stock ROM 5.1 or 6.0.1 EU, the problem only occurs on 5Ghz wifi. I've tested it with my home router, a old Netgear 802.11n device with 5Ghz band maxing 300mbps, and also tested it in my office with multiple AC routers supporting up to 866mbps.
My phone connects smoothly with those 5Ghz wifi, showing the wifi logo on the notification area on top of screen. But once I run speedtest app or browing the web, almost within seconds, the wifi traffic drops to zero, then even the wifi logo is still on, in Setting--WLAN, the phone starts searching for wifi signals but eventually to no avail. So I'll have to manually turn off wifi switch and then on again to connect to the 5Ghz wifi, and the loop goes on.
An interesting point I've found is that, when the 5Ghz link speed between my phone and the router is somewhat lower, it works fine, with almost no wifi disconnecting or drops. For example, my home router supports max speed 300mbps on 5Ghz, and if I manually set the router's link mode to 130mbps, my phone works good. In my office, I occasionally discovered that if the link speed is like 173mpbs when the phone is connecting to a certain AC router, no problem at all with 5Ghz wifi.
I guess I've tried messing with every possible parameters in /system/ect/wifi/WCNSS_Qcom_cfg.ini, but no luck at all.

As I said earlier, no problem for me with the Archer C9 (I'm 8 ~ 10 meters away from the router in straight line, 2 rooms far from where it was placed)

Wifi problem with bluetooth on! (P8 Lite ALE-L21)

I have my P8 Lite (2015) updated with original B634, only with bootloade unlocked.
The mobile phone is guaranteed by Huawei until 10/22/2019 (marketing bid in October 2017).
However, in recent days, I'm having difficulties in the speed of wifi (does not exceed 10k / s) when I have the bluetooth activated (for example when I arrive at my house and came with mobile phone connected to the bluetooth of the car).
If I turn off the bluetooth the speed of the wifi normalizes immediately!
Is it a software problem and a reset resolves or will it be a hardware problem to be solved under warranty?
Thank you for your opinion.

Has anyone had this problem?

I have the same problem in 2 phones... I think is hardware problem and is not fixable!

Hello Marcosoft, I have the same problem with wifi when BT is turned on. I've two Huawei P8 Lite ALE21 (2016) and they both have the exact same problem.
I first noticed this issue in December 2017. I’ve tried all kinds of resets but none of them solves this problem.
I’ve send one phone to the service centre for repair , it came back with a new mother board but still the same issue. Send it for the second time to the repair centre , again a board swap , still the same problem. Send it for the third time , today I got it back without a repair , they can’t find any issue , but the issue is still there.
So , at this point I can’t tell you if this is a hardware or a software problem. The only thing I know is that I don’t find a solution for it.

meditas said:
I have the same problem in 2 phones... I think is hardware problem and is not fixable!
Click to expand...
Click to collapse
TomF0125 said:
Hello Marcosoft, I have the same problem with wifi when BT is turned on. I've two Huawei P8 Lite ALE21 (2016) and they both have the exact same problem.
I first noticed this issue in December 2017. I’ve tried all kinds of resets but none of them solves this problem.
I’ve send one phone to the service centre for repair , it came back with a new mother board but still the same issue. Send it for the second time to the repair centre , again a board swap , still the same problem. Send it for the third time , today I got it back without a repair , they can’t find any issue , but the issue is still there.
So , at this point I can’t tell you if this is a hardware or a software problem. The only thing I know is that I don’t find a solution for it.
Click to expand...
Click to collapse
Amazing!!!
I taught that this was a hardware problem, because I had already tested the latest versions of the stock rom (6.0) and all had this problem of wifi speed with bluetooth on (<10k/s or B/s)!
I decided to go back to lollipop!
- ALE-L21_C900B500_Firmware_general_Android5.0_EMUI 3.1_Portuguese
After...
- Huawei_P8 Lite_Dual_Firmware_ALE-L21_Android 5.0_EMUI 3.1_C432B204_West European_Channel-Others
And to my amazement the wifi works at 100% with the bluetooth turned on!!!
Not a hardware problem!
I am 24 hours and without any problem and I have already done several tests!
Tomorrow, I will do the update that is recommend (ALE-L21C432B574 - Android 6.0) and then report here if the problem returns!

MARCOSOFT said:
Amazing!!!
I taught that this was a hardware problem, because I had already tested the latest versions of the stock rom (6.0) and all had this problem of wifi speed with bluetooth on (<10k/s or B/s)!
I decided to go back to lollipop!
- ALE-L21_C900B500_Firmware_general_Android5.0_EMUI 3.1_Portuguese
After...
- Huawei_P8 Lite_Dual_Firmware_ALE-L21_Android 5.0_EMUI 3.1_C432B204_West European_Channel-Others
And to my amazement the wifi works at 100% with the bluetooth turned on!!!
Not a hardware problem!
I am 24 hours and without any problem and I have already done several tests!
Tomorrow, I will do the update that is recommend (ALE-L21C432B574 - Android 6.0) and then report here if the problem returns!
Click to expand...
Click to collapse
I'm really curious about the tests that you will run.
I'm using a costum ROM using android 7.1.2 and I also have the problem .... It is really bad to rollback to android 5 to fix this problem.
Is Huawei aware of this problem on the 6.0 versions?

Deleted.

NEW SOLUTION!
I found the reason for the Wi-Fi problem too slow (or stopping) when Bluetooth is turned on!
The problem is "Your location" from Google Play Services!!!
Until version 11.6.73 (14-09-2017) there is no problem, but from that version, more precisely 11.7.41 (05-10-2017), until today (12.8.74), and in the next versions (13.2 .77 beta), the problem persists.
Will Google solve the problem?
I do not know.
But to solve the problem I found this solution:
Disable GPS-Then go to Settings-Apps-Google Play services-Permissions-Your Location-Location Settings-Disable Access to my location.
From there, you may already have Bluetooth enabled and Wi-Fi will work properly.
However, if you also activate GPS (wf + bt + gps), the Wi-Fi will be very slow again, until you deactivate the GPS again.
It seems that some equipment does not have this problem! If so, good for them, but for those who have this problem, the real reason is already found, and until they solve it (if they solve), we have this solution.
I'm grateful that you also report this error to Google, to see if they fix it.

It does improve the performance just a little, I have a Huaweii Y6 II and when I'm watching a video on youtube, the video is still buffering, but before that solution you just give me, it wouldn't load at all.

Does Android 11 OB2 fix WiFi Issues, 2nd SIM, and can you root it and use GPay...?

Title pretty much covers it.....I have had it with the WiFi issues on the OP8 Pro and was going to go back to the OP7 Pro.
....but people are saying that they are all fixed in Android 11 beta on the OnePlus forums...is this true? And what about Dual SIM which I also need on occasion?
If I move to A11 OB2, can I root and get GPay working?
Is it stable enough to be a daily driver?
Many thanks in advance...
MW

MetroWestMA said:
Title pretty much covers it.....I have had it with the WiFi issues on the OP8 Pro and was going to go back to the OP7 Pro.
....but people are saying that they are all fixed in Android 11 beta on the OnePlus forums...is this true? And what about Dual SIM which I also need on occasion?
If I move to A11 OB2, can I root and get GPay working?
Is it stable enough to be a daily driver?
Many thanks in advance...
MW
Click to expand...
Click to collapse
You can root OB2 device, and the OB2 seems usable and also stable enough for daily usage.

I recently acquired a oneplus 8 pro purchased directly from oneplus.com. I have model IN2025. It is the 12gig ram 256 gig storage version. I also have a samsung active watch 2 which I again have had no problems with my oneplus 7 pro. When I initially acquired it, I tried using it with the android 10 non beta firmware. I had multitude of issues up to and including:
1. high difficulty (to not at all) connecting to either my 2.4ghz wifi network OR my 5ghz network. It would state connecting however stall at obtaining IP address. No other devices have issues connecting to either networks including my older oneplus 7 pro.
2. if it would finally connect, while it may state that the 5ghz is connected at 300mbps or the 2.4ghz connected at 144mbps, with random speed tests I would not experience anywheres near those speeds (my ISP dishes out 200mbps). at most I would get 30mbps on my downstream....again if it even worked.
3. both the 2.4ghz and 5ghz networks would often disconnect and never reconnect if and when they did successfully reconnect
I installed the open beta 1 and then did OTA to open beta 2. This has helped quite a bit HOWEVER I've experienced the following issues:
1. while I have no longer received the locking up on obtaining ip address, even if it states I'm connected to my wifi (either the 2.4 or 5ghz) the network is still extremely slow
2. sometimes the device while connected to either wifi network will appear to not send any information aka stall which potentially makes using google messages over wifi unreliable as well aka text msgs show up late etc
In both pre and after beta installation 5g has been significantly slower than 4g cellular data(though I can't say much to that as more than likely the 4g in my area has towers closer near by). Also while on 4g or 5g cellular connections I have though not as frequently experienced data stalls.
Things that have helped resolve some of my issues:
1. this I believe is the largest potential bandage: make sure use device mac address NOT RANDOM is selected. After having done that my connecting to the internet appears to be better (even if it still stalls out)
2. while I've not tried it alot as I use bluetooth alot (with the watch I have and my car and wireless headsets)I've read that turning off bluetooth can help both wifi and cellular data issues
I am currently in the process with oneplus of returning the 8 pro for a new 8 pro as I have not owned/had the phone for greater than 15 days. If that does not resolve the issue, I too may go back to a oneplus 7 pro...or perhaps the 'dark side' and go the samsung route.
Just sharing my experience so far!

Excessiveidling said:
Just sharing my experience so far!
Click to expand...
Click to collapse
Excessiveidling,
This is exactly the type of info I was looking for. So it sounds like it is better, but still bizzare WiFi issues that no other phone on the market has. My situation is...
I have to leave bluetooth on because of watch and hearing aids
I need to rely on WiFI calling on occasion and need it to be 100% reliable.
I need working WiFi at home because I use my phone for some applications that connect via my home network, so having WiFi work "most but not all" of the time is a deal breaker.
So at this point I think I am going to switch back.
I've been a loyal OP fan for quite a while (4 phones now), this has been really disappointing. I even bought a new router because someone said WPA3 would help...but it didn't.
MW

While I can not say anything to the validity of the following statement...I have heard in other forums that the samsung devices with the same qualcomm chipset had wifi/cellular issues (especially with 5g).....that was only ONE forum post however unlike the multitudes of forum posts I've seen regarding the oneplus.
If I were to guess, only based upon my limited modding experiences with previous android phones, an updated modem/chipset software COULD resolve these issues...further more a different/modified kernel as well. Doing that would probably void any warranty though and for spending 800+ on a phone, you shouldn't have to modify in order for it to work just as well if not better than an older phone.
I'll let ya know how the exchange goes. I'm willing to give them another shot 1. because of my excellent experience with the 7 pro and 2. because I've seen so many posts, reviews, etc stating the oneplus 8 pro is THE PHONE to have overall.
Thanks,
E|

I read the same thing re - chipset, and agree that is a possibility. The other is a horrible RF design for the BT / WiFi antenna because they crammed in the wireless charging.
But I don't see any of this getting fixed anytime soon. I wonder if the OP8 (non pro) has similar issues -- I didn't check.
Let me know how your new phone works out - an RF HW update or a new batch of chips could change things.