Screen just started going crazy - Galaxy Note 3 Q&A, Help & Troubleshooting

I was just looking through my phone and it randomly started spazzing out. I tried to just lock it and unlock it and see if that would fix it, now it is stuck in a bootloop and the screen looks like an old tv without any signal. Any ideas on what I could do? http://www.youtube.com/watch?v=w7-fStaJkYQ

JaceHagg said:
I was just looking through my phone and it randomly started spazzing out. I tried to just lock it and unlock it and see if that would fix it, now it is stuck in a bootloop and the screen looks like an old tv without any signal. Any ideas on what I could do? http://www.youtube.com/watch?v=w7-fStaJkYQ
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Click to collapse
There's only one thing to do, send it in for a warranty replacement.
Sent from my GT-I9100 using XDA Free mobile app

Related

[Q] Stuck on Samsung Screen (BOOT)

My friends Samsung Focus seems to have gotten stuck turning on just showing SAMSUNG... phone did not have a SD card in it all. We had tried a sd card but never worked so removed it. About a week later the phone just rebooted and got stuck on boot.. Did the hard reset a few times and nothing? Also I accidentally got the phone in download mode. Since i have a Captivate, ive seen the download mode before and used it for kernels and such.. Is there any use of it on the Focus somehow? It says download mode and then do not turn off. it takes about 10 minutes..
Anyone have any suggestions or know anything? Phone is unlocked for tmobile, so cannot go to ATT to get replaced..
Thanks
same issue - samsung black screen no sd card at all
My Focus did the same thing today - it was almost as if an auto update was sent out, and the device reset itself. When I tried to enter my passcode, i got errors, and then upon resetting I became stuck on the black samsung screen. I've tried hard and soft resets with and without the SIM card. Nothing.
Any advice, beyond heading into ATT tomorrow?
hard reset is the 3 button combo, right? if so whats the soft reset?
yes. hard reset is the +, power, camera combo. soft reset is just powering down and then starting back up.
That is the issue I am having with my phones and I believe it is heat related. Check battery meter when you do the battery pull and reboot. Also the battery is warm to the touch also the screen if it stays in the samsung boot mode.
mine did the same thing this morning... I have a warranty replacement on the way. Would love to know what/why/ fix etc... though.
trolane said:
mine did the same thing this morning... I have a warranty replacement on the way. Would love to know what/why/ fix etc... though.
Click to expand...
Click to collapse
I have gotten a new replacement and battery and still have the same issues if I keep it in my jacket or shirt pocket.
trolane said:
mine did the same thing this morning... I have a warranty replacement on the way. Would love to know what/why/ fix etc... though.
Click to expand...
Click to collapse
I hope theres a fix soon. My friend uses the phone for tmobile so cant really do anything. I wonder whats really happening with these phones.
Deadem said:
I have gotten a new replacement and battery and still have the same issues if I keep it in my jacket or shirt pocket.
Click to expand...
Click to collapse
That is absolutely weird. This phone really has a big defect then if this happens out of the blue. Not good for Samsung... unless its the software that is screwy
Just had this happen today.
Stuck at samsung boot logo. Unable to get past it for hours. Getting it replaced tomorrow
peterfnet said:
Just had this happen today.
Stuck at samsung boot logo. Unable to get past it for hours. Getting it replaced tomorrow
Click to expand...
Click to collapse
Update on my situation: I was able to had reset it, but it still kept me at the Samsung logo. AT&T replaced it. That solved the problem
Same issue here with my Rogers Focus, it has happened on two devices now. Would love to know what the problem is, so when I get my third one I can avoid it.
Happened to my Focus as well. Since I'm using an unlocked device and I'm not in the US, it looks like I'm pretty much screwed unless someone comes up with a fix like a ROM or something that can solve the issue.
From what I can tell its not battery related at all. I tried the battery from a Galaxy S I had and still didn't fix the problem.
The thing is that Samsung of America firmwares are very hard to find. I have find all the Roms on this page http://www.samfirmware.com/ even instrucction on how to flash the phone. The thing is that they only have the Omnia firmwares, we need a i917 Rom. One more thing you can put your phone in Download mode pressing Volume Up and Camera botton simultaneus from there you can flash the Phone. Come on we need a real hacker who can bring us a firmware for this phone.
Going into download mode is pointless until we get a Firmware. Looks like no Dev/Hacker is interested in Samsung Focus right now.

[Q] Lock screen doesnt respond to touch

It started happening maybe 2 days ago. Im running the newest version of Hyperdroid and have never had any problems. Whenever i turn my phone on and attempt to unlock it by either sliding the tab, turning the dial, or sliding the lense down, the screen doesnt respond to my touch. I have to try like 3 times before i can finally unlock my phone, its super annoying.
Anyone have a fix for this or advice?
Thanks!!
Set my phone to "menu unlock" but when i put menu, the touchscreen wont work! It's getting really frustrating. Could the phone be going bad?
UPDATE: now my touchscreen wont work at all! pretty much my phone is useless now. anyone help?
rageagainsttx said:
UPDATE: now my touchscreen wont work at all! pretty much my phone is useless now. anyone help?
Click to expand...
Click to collapse
Your digitizer is dead. If you are still under warranty, I suggest you flash back your WM stock and send your phone back in for repair. Unfortunately, there is no other way around this. Read here for more info http://forum.xda-developers.com/showpost.php?p=12105680&postcount=1

Lockscreen bug? Doesn't seem to be ROM specific.

I have tried over 4 different ROM's trying to get this...bug to stop. A lot of the time when I try to unlock my device, each time I slide to unlock, my screen goes black...and I have to keep unlocking my screen to get it to go to my home screen. This is so frustrating, it can take 20+ unlock attempts to get it to actually unlock. Is anyone else having this issue or does anybody know how I can fix this?
Never seen this... I use a pattern lock, but never seen anything like this on any Android device except once when my Nexus One was swamped with logging from a crappy app on the market, and it just simply wasn't receiving input.
khaytsus said:
Never seen this... I use a pattern lock, but never seen anything like this on any Android device except once when my Nexus One was swamped with logging from a crappy app on the market, and it just simply wasn't receiving input.
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Click to collapse
I'm going to try wiping my device out completely and going back to stock to see if that solves it... sigh.
Wiped all data, flashed to stock....nothing. I also tried other lock screen styles like PIN and Password... same thing. Is this something I would be able to RMA for? Do I go through Gamestop or Asus for it?
Sent from my Nexus 7 using xda app-developers app
Vugari said:
I have tried over 4 different ROM's trying to get this...bug to stop. A lot of the time when I try to unlock my device, each time I slide to unlock, my screen goes black...and I have to keep unlocking my screen to get it to go to my home screen. This is so frustrating, it can take 20+ unlock attempts to get it to actually unlock. Is anyone else having this issue or does anybody know how I can fix this?
Click to expand...
Click to collapse
I've been having this issue as well. I did a little digging, and it looks like it's usually due to the case. For some people, it's static buildup from the case. For me, it's because I have a case with a magnetic closure that turns off the screen when I close it. The magnet is pretty strong, so when I fold the front cover around the back of my Nexus 7, it can still turn off the screen immediately after I unlock it.
Try fiddling with your case when you have this issue. It might resolve the problem.

[Q] Touchscreen problem: hardware or software?

Hey
I had my Nexus 4 for a while now and today suddenly I have a problem with my touchscreen. It suddenly happend, it didn't fall or nothing.
So, the problem: there is a part of the screen that doesn't function properly. It's at a certain y value or height. It noticed this today when I wanted to swipe down the notification bar. Half the time it flips back up or doesn't do anything at all, sometimes it does work. If I swipe "fast" before that height, it usually works.
I downloaded an app to test the touchscreen and at that height it registers 2 or more fingers or it snaps above or under that line.
Can I fix this or do I need to bring it back for warranty? Is this a software or hardware issue? I also did a reset, but that didn't help...
I uploaded some videos to illustrate (can't post links so insert this in the youtube links please):
1. The problem: /watch?v=kNLbSU0smcw
2. Test: /watch?v=B8ERuBtYeBA
Edit: When I hold the phone horizontally, the notification bar works perfectly.
Many thanks,
Aaron
Update: from yesterday until now the screen was even worse, like I was touching it with 100 fingers, it went totally crazy...
A few hours later it works perfectly normal again
Any ideas?
Ok, I still have this problem...
However, the problem is present and I switch a few time to the lockscreen and back, it's fixed most the time. So I think this must be a software issue.
Maybe undoing a few updates might help? What's the best way to do that?
Are you on a Custom ROM / Kernel? If so, go back to stock ROM and Kernel and see if the problem still exists.
No, never used other roms, kernels or rooted..
Verstuurd van mijn Nexus 4 met Tapatalk
Maser00 said:
No, never used other roms, kernels or rooted..
Verstuurd van mijn Nexus 4 met Tapatalk
Click to expand...
Click to collapse
Strange, it's probably a problem with the phone then.
Sent from my Nexus 4 using xda app-developers app
I have the exact same issue.. Did you manage to solve it?
Nope, but sometimes I can use it like a week with no problem and sometimes I have it everyday.
At first I thought it might be because of the low temperature in my bedroom, but I tested it and I don't think that's the reason. I removed the cover I bought too, but I need to use it a bit longer to be sure it doesn't happen without cover. After that I'll put on the cover again and check again.
Is it possible that it happens when it is charging? Mine does this when it is charging.
No, as far as I know it's not affected by charging. The first time I had this problem I just picked it up from my desk..
I had touch screen issues as well, less than one month after getting the phone.
Occasionally, after pressing the power button to power up the display, the touch screen would not be responsive. I need to turn off/turn on the display again for it to work. It finally conked out one day when the entire part used for soft keys doesn't work anymore. Just an instant before this happened the touch screen started acting crazy for a few seconds.
Had the touch screen and LCD replaced under warranty.
The problem now is there's a bright white blob in the upper right corner of the LCD, and the proximity sensor sometimes doesn't work, resulting in no display when making or receiving a call.
AW: [Q] Touchscreen problem: hardware or software?
biffsmash said:
Is it possible that it happens when it is charging? Mine does this when it is charging.
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Click to collapse
I have the same problem. I am using an other USB adapter for loading. And while the N4 is charging the screen responds like crazy. It often detects two fingers instead of one... And using the keyboard is impossible... If I use the original USB adapter it works with no problems...
Sent from my Nexus 4 using xda premium
I know it might be a stupid and useless answer, but have you tried cleaning the screen?
Sent from my Nexus 4 using xda premium
fmartinezjr said:
I had touch screen issues as well, less than one month after getting the phone.
Occasionally, after pressing the power button to power up the display, the touch screen would not be responsive. I need to turn off/turn on the display again for it to work. It finally conked out one day when the entire part used for soft keys doesn't work anymore. Just an instant before this happened the touch screen started acting crazy for a few seconds.
Had the touch screen and LCD replaced under warranty.
The problem now is there's a bright white blob in the upper right corner of the LCD, and the proximity sensor sometimes doesn't work, resulting in no display when making or receiving a call.
Click to expand...
Click to collapse
Yeah, turning the display on/off a few times (so lock/unlock) helps sometimes. The warranty is a bit of a problem here, I bought it in Germany (MediaMarkt), but I live in Belgium. I tried registering at the LG site (Belgian version), but no option to select a Nexus 4 there for support... I did a live chat at the LG site, explained my problem and the helpdesk guy just left the chat I tried to contact them using Twitter, but they never replied. I asked MediaMarkt and they said I'd have to bring it in the a German MediaMarkt... It's a long way to Germany, so I'd rather not do that unless I can't solve it and they reject the warranty in Belgium (although they are obliged to).
I'm also worried that I'd get an even worse phone, like the problems you have with your new phone :s
Maser00 said:
Yeah, turning the display on/off a few times (so lock/unlock) helps sometimes. The warranty is a bit of a problem here, I bought it in Germany (MediaMarkt), but I live in Belgium. I tried registering at the LG site (Belgian version), but no option to select a Nexus 4 there for support... I did a live chat at the LG site, explained my problem and the helpdesk guy just left the chat I tried to contact them using Twitter, but they never replied. I asked MediaMarkt and they said I'd have to bring it in the a German MediaMarkt... It's a long way to Germany, so I'd rather not do that unless I can't solve it and they reject the warranty in Belgium (although they are obliged to).
I'm also worried that I'd get an even worse phone, like the problems you have with your new phone :s
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Click to collapse
Ok..I have a RaZr and this happened to me too. One fine day. Playing a game. In the middle of nowhere. I was scared. S*it scared. So what did i do?
I just did a soft reboot. Pressing the right combination of keys and the phone reboots.
Also, here is a very long drawn attempt, but can u try doing a wipe data/dalvik/cache?
Go into stock recovery and do the rest.
It may help, it may not help.
WARNING: YOU WILL LOSE ALL DATA while doing this.
And oh: I am sorry but I think this is a hardware issue. I may be wrong.
I had the same issue with my EVO LTE. It would go away and come back just like yours. It wasn't a software problem , so I sent it in under warranty and they're fixing it free of charge.
Sent from my Nexus S 4G
AW: [Q] Touchscreen problem: hardware or software?
YeledKaki said:
I know it might be a stupid and useless answer, but have you tried cleaning the screen?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
That was my first thought. But yes I cleaned the screen and my fingers
But as I said after removing the USB power it works normal again.
Sent from my Nexus 4 using xda premium
PROGUERAM said:
Ok..I have a RaZr and this happened to me too. One fine day. Playing a game. In the middle of nowhere. I was scared. S*it scared. So what did i do?
I just did a soft reboot. Pressing the right combination of keys and the phone reboots.
Also, here is a very long drawn attempt, but can u try doing a wipe data/dalvik/cache?
Go into stock recovery and do the rest.
It may help, it may not help.
WARNING: YOU WILL LOSE ALL DATA while doing this.
And oh: I am sorry but I think this is a hardware issue. I may be wrong.
Click to expand...
Click to collapse
What's the combination? I'll try remove that folder if the problem occurs again.
Talal916 said:
I had the same issue with my EVO LTE. It would go away and come back just like yours. It wasn't a software problem , so I sent it in under warranty and they're fixing it free of charge.
Sent from my Nexus S 4G
Click to expand...
Click to collapse
Yeah, but the warranty isn't easy to get...
scherfa said:
I have the same problem. I am using an other USB adapter for loading. And while the N4 is charging the screen responds like crazy. It often detects two fingers instead of one... And using the keyboard is impossible... If I use the original USB adapter it works with no problems...
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I bought a cheap usb charger facing the same problem with touchscreen on my iphone 4 and also with nexus 4. I threw it away and I'm using the original, but if you want to replace it pay attention to the cheap one
Sorry for my bad english, I'm italian, greetings from Italy
You have to have a custom recovery to wipe cache. Just reboot into it and select wipe cache
Sent from my Nexus S 4G

Nexus 7 had screen lines then blank. Wont turn on.. NOT the battery

This is my fathers nexus 7 He was telling me that it had "funny lines" on the screen while using it, then it went dark
and will not turn back on. I have tried every troubleshooting tip about batteries I could find. I have several Nexus 7 s myself. My daughters works great and its the older version like dads.
I ordered a new battery for it, same issue. Then I took the known good battery out of my daughters Nexus and tried it in Dads. Still will not turn on.
I would like to see if I can figure out what is the issue and fix it if its feasible cost wise. But all the troubleshooting I find stop at the batter. Any ideas what I can test/try next?
polenslager said:
This is my fathers nexus 7 He was telling me that it had "funny lines" on the screen while using it, then it went dark
and will not turn back on. I have tried every troubleshooting tip about batteries I could find. I have several Nexus 7 s myself. My daughters works great and its the older version like dads.
I ordered a new battery for it, same issue. Then I took the known good battery out of my daughters Nexus and tried it in Dads. Still will not turn on.
I would like to see if I can figure out what is the issue and fix it if its feasible cost wise. But all the troubleshooting I find stop at the batter. Any ideas what I can test/try next?
Click to expand...
Click to collapse
After replacing the screen, I can't turn on the device. Thinking it was the battery I tried to enter in fastboot and I was able; so i tried to restore all flashing from fastboot;after few attempt the tablet started but then turn off when some green lines came up.
Have you replaced the screen?
Pi3rluigi said:
After replacing the screen, I can't turn on the device. Thinking it was the battery I tried to enter in fastboot and I was able; so i tried to restore all flashing from fastboot;after few attempt the tablet started but then turn off when some green lines came up.
Have you replaced the screen?
Click to expand...
Click to collapse
No I have not replaced the screen. It was my next thought, but I wanted to see if others had ideas of things to try. If I recall correct my dad was talking about white lines.. but I am not sure of that.
Anyone know if there is a way to test the screen?

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