Help solving crazy Bluetooth mystery--phone logs included - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

Got a nice Bluetooth mystery here for any sleuths out there.
I think I got Catlog to record the problem in progress but it's going to probably take a dev to decipher the log entries.
Summary of problem
Bluetooth headset randomly fails for calls only. When problem strikes I can still play music but no call audio.
Problem is not headset specific. I have tried three separate LG tone headsets & 1 Plantronics Voyager headset. This problem occurred on both brands.
Calls audio never fails until Bluetooth headset is entered into the picture.
Details
Here are some additional bullets on what I know about this issue:
Randomly disconnects call audio, both input & output
Not a full BT disconnection. Can still hear audio from other apps
Only restart of phone will restore connection, briefly
Happens several times daily
I ran the Catlog on this rooted SG4 (BT issue was happening before root, btw) and managed to catch the problem in progress.
Just for a little more context, here are the simple steps I went through in order to run this little test while recording with cat log.
Start recording on catlog
Test call to make sure phone works as a baseline
Turn on BT headset
Call from/to Mom's phone repeatedly until reproduce error (only took two calls)
I'm hoping someone can go through the logs and see if they can ID anything that would help isolate a possible cause for this problem.
I can't tell you how much I would appreciate any help getting this sorted out.
This is been a very elusive problem. I cannot use any kind of Bluetooth headset until I get it resolved which really puts a damper on my work.
I'm also providing a link to the document in Google Drive since the file is too big for attaching to this message.
Device info is attached, though.
Thanks in advance!

Related

Audio over bluetooth

I have skype installed on my qtek 9000, and wanted to be able to use it from my bluetooth headset (Jabra 250). I started skype from the qtek screen, and of course could not get the bluetooth audio to stay on for more than a few seconds. The cyberon voice dialer keeps starting up, and as soon as it is through waiting for sound, it shuts down and so does the bluetooth headset audio. I happened to create a voice tag to start skype, and made a 100% repeatable discovery. If I start skype from the headset, I have continuous audio. Even if I shut skype down in memory, running programs, the audio continues in the jabra. If I start skype from the qtek screen, this does not happen. Once I have the continuous audio connection, a simple press of the headset button reverts all to normal. Hopefully there will be some information here to allow a hack of the audio gateway problem.
i just tried to reproduce this on my mda pro with jabra 800...it worked..actually it is my feeling it worked ecactly every other time.but this is ok too, if one knows it you can tell by the noise in the headset if its connected or not..amazing...what a useful information...great! thanks for posting...interesting no one else jumped on it yet...the question now is how to get an incoming call into the headset...
So you're saying you can listen to audio over the headset or something?
V
vj: thats exctly right...isn't that amazing? the moment you get the headset connected through bringing up skype with the voice tag, the headset stays connected until you disconnect it again by pressing the appropriate button on the headset..even if then you switch apps it stays on..you hear every system sound etc in the headset.obviously the sound is a noisy phone headset sound and sure has nothing to do with a2dp..but you hear...actually i just tried to do the trick with assigning a voice tag to media player...didn't work...but skype can initiate it and keeps it up...cool...
AndyME: give me a few mins and I'll show you a better trick... coming soon
V
you know what: i expected something like this from you when i saw that apparently you got nterested...lol...the good thing about this trick is: you do not have to restart the device to get into this mode..although i stll have not figured 100% out how to make it happen for sure...it kind of works sometimes and sometimes not...now i am curious to see what you are coming up with....lol...
Ok Andy, finally finished the webpage.
Please check it out here:
VJVolubilis
You basically want to try the -agon option. It should, I hope, transfer audio straight over to your headset. I hope.
V

HELP...Bluetooth Headset disconnects after ending a call

Hi everyone
I have Eten M700 with WM6 ..
I tryed couple of bluetooth headsets (regular, not stereo) and i was able to pair all OK & make and recieve calls
I was even able to divert all sounds to headset to listen to my music (using either btIO or Blue Music)
I also have MS voice commander 1.6 US & it works through bluetooth without problems
I still have one problem:
when i end a phone call (touching red screen dialpad button or by hardware button) or even by waiting for the person on the other line to hang up..then my headset disconnects (i do not see the headset icon on top right of dialpad) and on the next phone call i have to restart pairing by pressing the headst button (it should start automatically & not disconnect)
i do not have to enter pairing code but it is still one extra step that i did not have to do with other phones..also, i miss some calls because when it disconnects i may not hear my phone speaker ringing as i will be away or driving
Does anyone else have the same problem?
Any fix (software, cab or reg tweak) out there to keep the bluetooth headset connected and paired inbetween calls (not disengaging after a call ends)
Thanks
I have the same problem, though i use my DS-220 as a wireless stereo also , i have no problem using it as one or another (handsfree/stereo headset) but as soon as i'm listening to something and i answer a call, sometimes, the headset disconnects itself after a call and i also have to push the button on the headset to connect it again - but not every time, best solution to resolve this problem for 70% of occasions was to uninstall Microsoft Voice Command 1.6 which was messing up with the BT on my phone, since it uses the handsfree's talk/end button as it's own "engage" button, but still, sometimes, this error occurs
I was wondering, if someone of u has working BT Widcomm or any other better BT stack (better than the microsoft bull*hit) and would mind PMing me the link, I could try it out and see, if that's the solution
BT new fix needed
This dsconnection has been happening with me even before MS voice command installation
i did not notice difference with it installed, i am alble to make commands without bluetooth droping & i give my commands through the BT headset without any registry hacks (read something about people having to give commands through phone speaker not headset) i do not have that problem
my only issue is the dropped connection after finishing a phone conversation (by ending a call or other side ending it)
I need a good developer to fix that & also, maybe work on dr.Yar BT software that shows sender/reciepient ID and file progress. that software shows blank white pop-up window when recieving files from some devices.. maybe also add a clickable line to make BT discoverable or hidden to the menu list there
i use BT only for regular mono headset & file transfer, i route music to my mono headset with BlueMusic v2 sometimes too.
If these 2 issues are fixed im all set (droped with calls & ID/progress blank window in Dr.Yar)
Thanks for looking
nothing
no one has solution for this???

Bluetooth and Sony HBH-DS980

I have now tried 3 different bluetooth headsets with my AT&T Tilt with Stock Rom. First was my BlueAnt V12 I used great with my RAZR then I bought a Motorola S705 now I have Sony HBH-DS980.
With the BlueAnt V12 the audio was low and tinny and couldn't hear the caller
The Motorola S705 sounded good minor choppiness but the callers couldn't hear me worth a damn. Both of these devices paired great and kept connection, only the Motorola would loose connection if I got a system alarm or if I was streaming music. For just handset operation it worked great. With the Sony it seems to be a crap shoot when they are going to work. I installed JetWare to enable Caller ID Name and Ringtone through headset and when I pair them the first time they work great all day long. However if I turn bluetooth off on the phone and then back on I have issues with disconnecting and sound not going through headset for calls.
So I installed the new Official AT&T Rom from HTC's Site the other day hoping the bluetooth improvements they made would help. I decided to try JetWare again just to see if it worked, again I started having problems again. So I hard reset and didn't install the JetWare Extensions. For the first day everything worked great. Next day I fired it up it's up to it's old tricks of disconnecting after a call.
Anyone else having these issues? My state is going to be bluetooth only while driving in about 4 months so I really need bluetooth to work.
Can you charge the sony ds980 via usb?
No it has a real strange plug for charging
Hi, I have the Sony Ds980. I've experienced similar problems in the past.
check your Bluetooth settings on the phone: communication manager --> Settings --> bluetooth. Select your device (ds-980) but don't double click on it. and then check its mode: in that window, ensure that you have checkmarks in both options (i.e, Turn on bluetooth & make sure this device is visible to other devices). Sometimes, when you restart your bluetooth headset, the second option is left unchecked, thus causing disconnections between it and the device.
another option is to trigger the headset button. sometimes, when a call comes in, I would have to do this once or twice before it connects.
I think it is a bug.
i have the Jetware extension and MSVoice, and they help with the caller ID.
HTH,
rgds, Manny
I'm trying to decided between the DS980 and the Moto S9.
I'm so tired of wasting my money on crap.
Thanks I'll have a look at those settings, I just wish JetWare uninstalled nicely
I have been running it lately without JetWare and the only issue I am having this way is the wireless stereo portion disconnects after each Incoming call it does not do this if I place a call.
With JetWare I can sometimes keep it connected no matter what the issue is it connects but when I place a test call it rings on the headset but when I answer the call it isn't comming in on the headset it is still on the phone although the call button works and ringing on the headset works. It got to be a pain to have to place a few test calls to make sure the headset was working.
dalavar said:
Thanks I'll have a look at those settings, I just wish JetWare uninstalled nicely
I have been running it lately without JetWare and the only issue I am having this way is the wireless stereo portion disconnects after each Incoming call it does not do this if I place a call.
With JetWare I can sometimes keep it connected no matter what the issue is it connects but when I place a test call it rings on the headset but when I answer the call it isn't comming in on the headset it is still on the phone although the call button works and ringing on the headset works. It got to be a pain to have to place a few test calls to make sure the headset was working.
Click to expand...
Click to collapse
Well, that does it for me. The DS980 is officially off my list.

Please Please Help - HD bluetooth problem with motorcycle comms

I am experiencing the same problems as the person at; http://www.expansys-usa.com/ft.aspx?k=110775 but no answer there either....
I have added a few extra bits of detail to his post.
Anyone help me with this one please? My HTC Touch HD is having a problem keeping a bluetooth connection to my motorcycle 'Autocom' communications system. I have installed an Autocom bluetooth dongle on my Autocom system which appears to have successfuly paired to the phone. All appears fine, the bluetooth connection appears ok, the headset symbol appears at the top of the screen, however HD is able to make or receive only one call then at the end of the call the bluetooth connection is lost. The bluetooth connection still appears fine and the symbol still appears to have a headset around the BT symbol, some looks like it might still be paired.
When a second call comes in it rings and rings and goes to answerphone.
At present the only way to reconnect is to switch the ignition off then on again to allow the dongle to reconnect with the phone after every call, which is a little frustrating when you are on the motorway on a long journey. A bit annoying and something I would like to resolve if I can.
I have tried with other windows phones which work fine and wired solutions are proving to be bad sound quality having no USB audio on the HD means a custom 4pin 3.5mm to miniSB charging/audio lead is no even an option.
unsure if it a connection issue or maybe even a autoanswer issue. tried all various settings.
Any good ideas?
Folks
I'm still really desperate for any kind of assistance. Really need a solution. Love my Blackstone phone but only option available if I cant get any help is changing phones.
Please please someone offer some help.
Would changing to a cooked ROM amend the Bluetooth stability? or is that not going to make a difference?

XT1572 Bluetooth: Phone audio won't turn on without reboot (after updates/recharge?)

Hi all
I'm having this strange (but really frustrating) Bluetooth bug on my Motorola Moto X Style (XT1572) with Android 6.0. I already tried restoring the Phone to factory settings and without any extra apps but the issue persists. It just suddenly started happening (about a month ago).
Nothing has changed in the bluetooth devices that I use with my Phone. I connect my car using Bluetooth and if I'm not in my car, I use a Bluetooth hands free kit to make and receive my Phone calls.
About a month ago my bluetooth started acting weird. When I'm in my car and want to make a Phone call, it starts the call on my Phone but then my car says that something went wrong and the call couldn't be initiated, although the call is continued on my phone. I do receive my text messages on my car and can also sent them but I'm unable to make/receive Phone calls.
When I receive Phone calls, they don't come up on my cars media. However, my Phone says its using Bluetooth for the call and the bluetooth connection is up. When I'm having this issue, I can not disconnect the Bluetooth connection with my car on my phone. It refuses to disconnect and I can not switch to any other Bluetooth device. The same goes when I'm having the issue while connected to my other Bluetooth hands free kit. In the advanced bluetooth settings of the bluetooth connection on my Phone, I also noticed that when the issue occurs all Bluetooth functionality is checked (eg. 'Media audio'), except 'Phone audio'. 'Phone audio' is not checked and it refuses to check it (however it's not greyed out). When I tap on 'Phone audio' in order to enable it, you see it getting checked for like a few microseconds and then it instantly gets unchecked again.
The only remedy I found is to power off and start my Phone again. Very frustrating if you want to make a quick Phone call and that you have to wait 5 minutes each time or if someone is trying to reach you but they can't hear you and they keep calling back while you try to press the power off button and drive your car . Why do I even have Bluetooth .
I've noticed that when I keep my Phone powered on at night and let it charge, the issue is present. If I recharge my Phone while it's powered of, pull out the power plug and then power on the Phone, there is no issue.
It seems to me that it has something to do with the update process...
Any idea how I can solve this issue?
Previously I did had other bluetooth issues like sudden switches between the phone's speaker and the bluetooth hands free (without any clear reason), it would just switch the bluetooth audio off and on again. So imagine, I'm calling someone with my hands free kit and suddenly the sound is gone. I grab my Phone and hear the other person talking, I continue the conversation using my phone's sound, then the sound is gone again and I need to continue with my handsfree. Other times when the phone said it was using bluetooth audio, it actually wasn't and I had to select 'Phone speaker' and then bluetooth audio again to get audio via bluetooth.
I don't think it has got anything to do with my car's bluetooth or my handsfree because the handsfree works flawlessly with my laptop and the car's bluetooth also works perfect with my partners Phone.
I have the same problem as you and i've never found a solution someone could help us please
Anyone?
Xsaron said:
Anyone?
Click to expand...
Click to collapse
So basically since the December security update that was released in February? Yeah, we know... some people seems to have issues with Bluetooth since then, but some people don't, not sure exactly why. In the Lenovo support forums there is even some mention of Bluetooth issues (although they come short of admitting there is a problem) on the latest update.
If a factory reset doesn't cure it, then you just have to wait... we don't have the factory firmware images for the latest release to reflash and downgrading is a questionable solution at best. Hopefully the factory images become available or the Nougat update actually gets released and one of those fixes it.
Sorry, that's the best I have for you... which is basically nothing.

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