Explanation:
Tuesday afternoon I was getting out of my car and dropped my phone like I have done hundreds of times but this time my N4 with the official bumper fell face-up into a small stream of running water on the side of the street. I quickly picked it up and wiped it off and tested it and everything seemed ok but I turned it off to be safe. I came home about an hour later and put it in a container of rice and let it dry overnight with a fan blowing over it. I booted it the next morning and everything was working as it was the day before.
At this point I was stock everything, no root and never been rooted.
Fast forward 2 days laters my device has been plagued with random restarts and/or turning off. At this point I had not installed any new apps or changed any settings so I'm pretty confident it was some rogue app causing this trouble. So I had planned on doing a factory reset but 4.4 was out so I decided if I was going to set everything up again I might as well try the update. I decided to try http://forum.xda-developers.com/showthread.php?t=2507021 and everything worked fine. I cleared the cache and everything, a fresh start. I had no errors trying to install CWM or the ROM and KitKat worked on my phone just beautifully but then it started rebooting/turning off again.
So I went back to stock. Erased the whole device and flashed the radio, bootloader and 4.3 hoping/thinking it was 4.4 causing the trouble but still the same thing. I don't know what else to do so I have come to you XDA!
Weird behavior I have noticed
phone will boot when charger is plugged in
sometimes can't turn on phone without the phone charging - fastboot or normal boot
When I say turn off I mean like the battery has been pulled out of it
Reboots are completely random, sometimes vary from a few minutes to couple of hours of booting up. It happens when the phone is idle and it happens when I'm using the device in more apps that I can remember.
Scenarios & Outcomes
Full boot in 4.3 - Turns off eventually
Full boot in 4.4 - Turns off eventually
Safe mode boot in 4.3 or 4.3 - Turns off eventually
boot into fastboot - Restart the first time then it works as expected
boot into stock recovery - Restarts
boot into cwm recovery 6.0.4.3 - Restarts
Turn on phone - Reboots after google logo shows and boots normally only to turn off eventually by itself
Overclocked too high? Rice blocking cooling, maybe blow compressed through it? Good luck!
Sent from my MZ601 using XDA Premium HD app
Completely stock, not rooted or bootloaded.
After my KK OTA came in I wanted to try ART for a while. Enabled it and then went through the reboot. On the Android is Upgrading screen it would get to a certain app being optimized and then freeze. I'd reboot and it would cut down the number of apps that are getting optimized until it got to just 1 of 1.
Now it just stops there and freezes after 15 seconds or so of being optimized. It won't go past that, I've spent the entire day today giving it time to sit and then try again or just let it fester frozen for anywhere from a few minutes to a few hours.
Question is, what do I do in order to reset my device in a way to past it.
Well, I have no idea how it fixed itself, I went to do a hard reset, couldn't get it go into the documented recovery mode, and then it worked.
Frustration.
I tried posting this in the Sprint thread but haven't gotten any answers yet so perhaps I'll have better luck here. I pasted both posts to show the initial problem and what I did (essentially I factory reset). I'm still having the same problem where my phone will freeze while I'm charging it (about 2-3 times/week) requiring a battery pull. Anybody else seeing this problem or have suggestions on what I should try? Thanks.
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Twice this week my alarm didn't go off (luckily I set a backup today) because sometime throughout the night something happened. When I woke up the phone was frozen on the yellow Sprint Spark startup screen. I needed to pull the battery and everything started up fine. I updated to Lollipop about 2 weeks ago which is where I'm guessing the issues stem from.
Is there anything I should try other than restoring to factory and starting over? I'd prefer to not have to wipe everything from my phone but these issues are becoming problematic. I am not rooted.
Thanks.
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So I ended up doing a factory reset and while the phone certainly started running faster with better battery performance after the reset I'm still having this issue. I would say it occurs 2-3 times a week. It has only occurred overnight which is typically when I charge my phone so I'm pretty sure it is related to being left connected to the charger. The majority of the times I will wake up with a dim yellow Sprint screen and everything else frozen though occasionally the screen will be black with the led notification light red. In both situations the screen will not respond to any button pushes or holds and I need to pull the battery and then everything will start up fine.
Does anybody have any suggestions here on what I should do? I guess I can try and restore one more time and see but I don't really know why it would be different and it is certainly a pain to keep restoring the phone and losing all my settings. I definitely don't want to root now since I believe that voids the warranty and if I can't figure anything out with this I'll certainly be requesting a new phone from Sprint. Before I start dealing with Sprint though I thought I would check here first. Through all my searches on the internet I haven't seen anyone else complaining about this problem.
Thanks.
ks-man said:
I tried posting this in the Sprint thread but haven't gotten any answers yet so perhaps I'll have better luck here. I pasted both posts to show the initial problem and what I did (essentially I factory reset). I'm still having the same problem where my phone will freeze while I'm charging it (about 2-3 times/week) requiring a battery pull. Anybody else seeing this problem or have suggestions on what I should try? Thanks.
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Twice this week my alarm didn't go off (luckily I set a backup today) because sometime throughout the night something happened. When I woke up the phone was frozen on the yellow Sprint Spark startup screen. I needed to pull the battery and everything started up fine. I updated to Lollipop about 2 weeks ago which is where I'm guessing the issues stem from.
Is there anything I should try other than restoring to factory and starting over? I'd prefer to not have to wipe everything from my phone but these issues are becoming problematic. I am not rooted.
Thanks.
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So I ended up doing a factory reset and while the phone certainly started running faster with better battery performance after the reset I'm still having this issue. I would say it occurs 2-3 times a week. It has only occurred overnight which is typically when I charge my phone so I'm pretty sure it is related to being left connected to the charger. The majority of the times I will wake up with a dim yellow Sprint screen and everything else frozen though occasionally the screen will be black with the led notification light red. In both situations the screen will not respond to any button pushes or holds and I need to pull the battery and then everything will start up fine.
Does anybody have any suggestions here on what I should do? I guess I can try and restore one more time and see but I don't really know why it would be different and it is certainly a pain to keep restoring the phone and losing all my settings. I definitely don't want to root now since I believe that voids the warranty and if I can't figure anything out with this I'll certainly be requesting a new phone from Sprint. Before I start dealing with Sprint though I thought I would check here first. Through all my searches on the internet I haven't seen anyone else complaining about this problem.
Thanks.
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Click to collapse
Hi there. I have a Canadian Note 4 (W8) with Bell, and I am having identical issues.
While charging over night, I find my phone stuck on "Samsung" logo, with the bubble animal still running. Holding down the power button does nothing and the only work around is the battery pull. I noticed that it also gets warm (assuming from the screen on time?)
First tried cache wipe - no fix
Factory reset - no fix
Cache wipe again - no fix
Aaaand today I came into work late
jbkmin said:
Hi there. I have a Canadian Note 4 (W8) with Bell, and I am having identical issues.
While charging over night, I find my phone stuck on "Samsung" logo, with the bubble animal still running. Holding down the power button does nothing and the only work around is the battery pull. I noticed that it also gets warm (assuming from the screen on time?)
First tried cache wipe - no fix
Factory reset - no fix
Cache wipe again - no fix
Aaaand today I came into work late
Click to expand...
Click to collapse
Did your issues first start after you upgraded to lollipop?
ks-man said:
Did your issues first start after you upgraded to lollipop?
Click to expand...
Click to collapse
Definitely after the upgrade.
While on KitKat, it never happened (1 month ownership). But after upgrading to lollipop, it has happened 4 times (6 nights since lollipop).
Have you figured anything out with your situation? Woke up this morning to my backup alarm and the Yellow Sprint screen on my phone.
I guess I'll have to try another factory reset and if it still happens try and get a replacement. It just doesn't seem widespread enough of an issue to be a software bug with 5.0.1.
Very frustrated. I did another factory reset but the issue still plagues my device. It still only occurs once or twice a week but when I hear my old clock radio alarm in the morning I know when I look over I'll see the yellow frozen Sprint Spark screen. I am completely out of ideas and guess I will need to have it replaced under warranty. I'm hoping Sprint won't give me a hard time as this will be very hard to demonstrate.
It definitely appears to be a software issue as it never happened before I upgraded to Lollipop but there must be more to it or others would be complaining.
If anybody has ideas please let me know. Thanks.
Response to Note 4 Freeezing while charging
I have found that after turning the quick charge feature off the problem is not happening. Hopefully this is fixed in 5.1
I'm having the same issue even after turning quick charge off..def a lollipop bug, never experienced this on kk.
I know its not the BEST option, but after taking the update to lollipop, sometimes left over kitkat files can make the system poop out. Sometimes a factory reset will take care of the leftovers. But of course, then you have to set your phone up again
If you've tried this or plan to to, let us know the results.
(When i first took the update, my heartrate monitor sensor was always on, so i did a factory reset and it fixed my problem).
Solved with workaround!!!
I faced this "sleep of death" too after updating to Lollipop. I had to pull out the battery almost every time after charging. Very annoying! I noticed though that my phone never froze in my car while charging. Thinking about the difference I realised that I keep my phone awake in the car while charging using Macrodroid (which I love anyway to automise all kinds of things). I made a simple macro which keeps my phone awake while charging and another one that returns the phone to normal while on battery.
While charging: Trigger: Power Connected; Actions: Keep Device Awake enabled & Screen Off, Constraints: None
On Battery: Trigger: Power Disconnected; Actions: Keep Device Awake disabled & Screen Off, Constraints: None
Off course there are alternatives available to Macrodroid that should be able to do the same.
My problems are solved, with and without fast charging. I hope this will help some of you as well.
same problem here
Ive tried turning off fast charging option on the powersaving mode
And also tried the option on developer mode, the "keep device awake while charging"
And even flashing dofferent firmwares from sammobile through ODIN and installed custom roms. These options doesnt resolve the issues on freezing while charging..
I think turnong off your device while charging is the only option..
Im using note4 N910C..
Clasimodo said:
Solved with workaround!!!
I faced this "sleep of death" too after updating to Lollipop. I had to pull out the battery almost every time after charging. Very annoying! I noticed though that my phone never froze in my car while charging. Thinking about the difference I realised that I keep my phone awake in the car while charging using Macrodroid (which I love anyway to automise all kinds of things). I made a simple macro which keeps my phone awake while charging and another one that returns the phone to normal while on battery.
While charging: Trigger: Power Connected; Actions: Keep Device Awake enabled & Screen Off, Constraints: None
On Battery: Trigger: Power Disconnected; Actions: Keep Device Awake disabled & Screen Off, Constraints: None
Off course there are alternatives available to Macrodroid that should be able to do the same.
My problems are solved, with and without fast charging. I hope this will help some of you as well.
Click to expand...
Click to collapse
Thanks a lot, Mate. I'm trying your workaround now. Will report later if it works on my phone. BTW, so, are you sure it is a just a system issue? Definitely, isn't a hardware problem? Did you fix it, after your post -a month ago-, installing, for example, lollipop 5.1.1 or Cyanogenmod 12.1? I'm on 5.0.1, SimpleRom V4. Of course, mi device, N910C, is rooted.
Thanks again.
With lollipop 5.1.1 the problem is solved for me, even without this workaround.
Sent from my SM-N910F using XDA Forums PRO
I'm having similar issues as you guys. I found out that my phone will only perform normally when I charge it with my laptop USB port which I think is around 0.5amps. Anything above that, even a 1amp charger would cause the phone to freeze, reboot and turn off and not turn back on. The phone has been in repair 4 times and the problem is still there. Now every night I'm forced to charge my phone with my laptop which takes an age instead of the fast charger that came out of the box.
Currently my phone is still freezing and rebooting when I'm out and about and the only way I can get it to perform normally is when I plug it into my laptop. This normal functioning would only last whilst the phone is plugged in.
I am having a very frustrating intermittent blank screen problem with my Galaxy S4 (GT-i9505). In its current state it has stock lollipop from Sammobile (I9505XXUHOB7_I9505BTUHOB4_I9505XXUHOB7_HOME.tar) flashed onto it. No root.
Randomly after locking my screen, or after a screen timeout, the screen won't turn back when trying to unlock it with the side or home button. The phone and capacitive touch still works completely in the background and I can answer calls and hear notifications coming through, but no display. The display turns back on after a while, but troubleshooting has become difficult as this problem is extremely irregular.
It started when I had stock Kitkat installed from Sammobile. I have rooted my phone previously but the Rom upgrade to latest KitKat took it back to stock. The screen would go blank and after a couple minutes it would turn on when I unlocked it and it would be ok for a couple days. But then the blank screen problem would come back, and its length has seemed to get longer aswell. This includes no display when the phone boots up.
Things I have done so far to try fix it (during the periods when the phone display magically resumes):
- wipe cache and factory reset (no luck)
- reflash stock kitkat Rom, wipe cache and system data (Phone was fine for about a week but intermittent blank screen problem came back)
- Take battery out and drain residual capacitance by pressing buttons while battery out (sometimes worked but extremely irregularly and eventually stopped fixing the problem)
- Put phone on charge and try unlock or turn phone on (sometimes worked in the beginning if I left phone on charge for a while but this method doesn't work anymore)
- Flash lollipop Rom (I9505XXUHOB7_I9505BTUHOB4_I9505XXUHOB7_HOME.tar) via odin, wipe cache and data before and after flashing (phone worked for about a week but intermittent problem eventually came back)
- Reflash same Rom as above AND .pit file (CSB_signed_Fusion3_EUR_0325_V2.pit) via Odin to re-partition tables in case of corrupt partition (Phone was fine for a day but when I woke up in the morning the phone screen wouldn't turn on so this didn't seem to solve the problem)
As it stands, my phone's display pretty much stays on for a day with perfect function, and then randomly the display won't resume after locking it, and stays this way for about another day.
What I would like to know is if I am COMPLETELY starting fresh when I flash with odin, re-partition with a .pit file, and wipe the cache and system data in stock recovery after the odin re-flash. Or is it possible that in an unrooted phone with stock recovery, I am missing something that might remain corrupt and is causing this intermittent problem. Maybe dalvik cache? Or does this get wiped with the odin reflash?
To me it seems like some low level system file is building up and eventually getting corrupt. I am not 100% sure but I doubt it is a screen hardware problem since the display problem only happens when turn the display off and on with the side lock button (it never turns off unless I tell it to turn off or after a screen timeout and it never turns off if I knock it or bump it)
I would really appreciate your help. There is a lot to read here but I wanted to thoroughly explain my situation. Taking it in for repairs is my absolute last resort.
Thanks!
have an old nexus 4 i wanted to try fixing a few issues with so i could keep using it as a backup phone.
It likes to sometimes not wake up from stand by. i'll go to use it and the screen won't wake up and it is hard to get to reboot but eventually does then works fine for a bit then repeat. Sometimes even when the battery is fully charged i could go to sleep one night wake up in the morning and it's like it just randomally shut down and is sometimes hard to start other times not, but always has to fresh boot.
not sure what the issue is.
i have re flashed OEM roms in the past to try and fix the issue, and ofc it just updates to 5.1.1
>< all help appreciated.
probably battery issue
Gibson295 said:
have an old nexus 4 i wanted to try fixing a few issues with so i could keep using it as a backup phone.
It likes to sometimes not wake up from stand by. i'll go to use it and the screen won't wake up and it is hard to get to reboot but eventually does then works fine for a bit then repeat. Sometimes even when the battery is fully charged i could go to sleep one night wake up in the morning and it's like it just randomally shut down and is sometimes hard to start other times not, but always has to fresh boot.
not sure what the issue is.
i have re flashed OEM roms in the past to try and fix the issue, and ofc it just updates to 5.1.1
>< all help appreciated.
Click to expand...
Click to collapse
It's probably battery. Does the phone shut down on charge?
I have same issue and I don't think that it's something wrong with the battery, because I already changed the battery and nexus 4 still freezes sometimes. And it's looks like freeze, not regular shuted down phone, because it's hard to wake up after that happens.
I read somewhere that this may be issue with internal memory, but I'm not sure about it.
Gibson295 said:
have an old nexus 4 i wanted to try fixing a few issues with so i could keep using it as a backup phone.
It likes to sometimes not wake up from stand by. i'll go to use it and the screen won't wake up and it is hard to get to reboot but eventually does then works fine for a bit then repeat. Sometimes even when the battery is fully charged i could go to sleep one night wake up in the morning and it's like it just randomally shut down and is sometimes hard to start other times not, but always has to fresh boot.
not sure what the issue is.
i have re flashed OEM roms in the past to try and fix the issue, and ofc it just updates to 5.1.1
>< all help appreciated.
Click to expand...
Click to collapse
Had same issue running on stock 5.1.1 or something like this. Shut downs, reboot, frozen screen, don´t wake up, start problems, networking complete breakdowns.......installed Lineage 15.1 official and no such issues so far.
So it might be Android related.
So best thing, unlock bootloader by Nexustoolkit, flash latest custom recovery TWRP (you have to flash an older version first, if not having TWRP allready) and then install Lineage 15.1 official. Use instructions provided by XDA. It might be dropped, but it runs great.