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Got my G2 on Wednesday and managed to throw it on concrete on Saturday. Scratched the crap out of the screen and case, thought this can't get any worse and then the screen cracked when I touched it. The screen still works but the outer casing is messed up. Sent it off to T-Mobile so hopefully it won't cost too much to fix.
I am pretty p*ssed off at how easily this phone broke. I have subjected my Vario III to some fairly serious abuse over the last 18 months and it still works fine. This phone on the other hand is wrecked after one measly drop.
herman3101 said:
Got my G2 on Wednesday and managed to throw it on concrete on Saturday. Scratched the crap out of the screen and case, thought this can't get any worse and then the screen cracked when I touched it. The screen still works but the outer casing is messed up. Sent it off to T-Mobile so hopefully it won't cost too much to fix.
I am pretty p*ssed off at how easily this phone broke. I have subjected my Vario III to some fairly serious abuse over the last 18 months and it still works fine. This phone on the other hand is wrecked after one measly drop.
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Ouch man that sucks, to be fair tho there not really designed to take that kind of abuse, also the Vario III is a brick compared to the hero lol, you could probabyl drive a car over it.
i gess its the price we pay for lighter thinner more streamlined phones.
I'll have to be careful then I threw my magic across the road. - It skidded across before I could stop it. It ended up with a few small circular cracks where I could see that the material under the plastic coating is deffo metal. Not a mark on the screen, because the curves at the top and bottom of the magic protected it.
Reckon its worth condsidering a magic handset when the price comes down a bit. Lots of folks slagged it off for looking plasticky but its a tank of a handset underneath.
I'm passing mine on to my brutish boyfriend, cos I know it can take some knocks. Then again maybe it just fell right? and yours just fell exactly
wrong. Certainly wouldnt be dropping it again to check if it is robust LOL
But you have my every sympathy - I'd be gutted
Some might have took out insurance as I think you can for 7 days after you bought it. Glad to see your honest
I found the Touch HD really solid and resistant I'll be carrefull with my Hero witch is coming soon
YOu threw it on concrete, what do you expect? Simple physics, concrete is harder than the material the Hero is made from, so when the two meet with force the Hero will lose, no matter how hard the plastic its made from. It's not diamond coated.
It was very tempting to take out the insurance but I was already covered on my home insurance so I thought I'd rather take a bigger excess hit than go along the fraud route.
RichDog, I'm afraid collisions between complex objects are never simple physics. Concrete is hard but the phone will have many different properties such as the elasticity of the plastic casing and maleability of the metal casing. Both of these act as shock obsorbers to disipate the energy of the impact, hence why almost all mobiles would have survived wih minor scratches. Mobile phone designers should incorporate a certain amount of impact tolerance into their products as almost all will be dropped at some point in their expected life. Mine only dropped from a height of three feet, a fall which almost all mobiles will have survived with minor scratches.
I remember dashing my Trinity across the Office some time ago after finishing a phone call to my provider about something, (never down anything like that before in frustration) what a very robust phone indeed
My HTC Diamond was submerged in some puddle outside while it was raining, didn't realise until I couldn't find the phone in my pocket, and even then it was still working.
Your just a bit unlucky.
Hopefully it was just bad luck but I would not be surprised to see a lot more of these phones break pretty easily. The problem is the large screen which isn't sunk in, makes it very vulnerable when dropped.
Mines in a rubber case already - I'm learning from scraping my Google IOn.
Daisy
Dayzee said:
Mines in a rubber case already - I'm learning from scraping my Google IOn.
Daisy
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Hi daisy did you get a black or white one in the end im still waiting on mine. Its at the post office as i wasn't in today?
Sorry for off topic
Richdog said:
YOu threw it on concrete, what do you expect? Simple physics, concrete is harder than the material the Hero is made from, so when the two meet with force the Hero will lose, no matter how hard the plastic its made from. It's not diamond coated.
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My thoughts exactly. Also note that capacitative touch screens are made of glass, not plastic, so they are not as crack-resistant as resistive touch screens, which only have a vulnerable glass layer UNDER the plastic later.
So it's really not fair to criticize the durability of the device when you're the one who was careless. Remind me to try that line at the chinaware shop next time I'm in it -- drop a couple of expensive dinnerware, then blame the shop and manufacturer for making plates that are not as tough as the plastic ones I have at home!
I can't wait till I can throw my diamond of a roof when I get the Hero
The normal speaker has broke, but the loudspeaker still works I mean What the F is that
I'm not trying to say it wasn't my fault, all I was saying is that it unreasonable to expect a phone not to have some form of impact in it's life. Maybe I was unlucky and it landed badly but if they are truly this fragile then I can guarantee that there are going to be a heck of a lot of disappointed people with broken Hero's.
Just an update in case this happens to anyone else. It cost £96 to get it fixed through T-Mobile. Took over a week and a half before I got the quote but once agreed the phone was back at the store within a few days. The £96 was for the replacement glass window and casing.
My son woke me up in the morning i bent over to look at the time knocking my HD2 all of 2 foot onto my laminate flooring..... screen has completely shattered!! this is one fragile device. Thankfully its insured through Vodafone I took it into the store today, but there doubtfull it can be fixed as it also chipped a piece of casing off as well. Now I'm a bit concerned they have no stock of the HD2 . I'll be gutted if thats the case.
Another reason why I wont be having kids...
Hi, I rang Vodafone today and I think they have a few replacement unitsleft, as they said they'd bee shipping me out one in the next few days... see my thread here: http://forum.xda-developers.com/showthread.php?t=611939
I hope its actually a HD2 they are shipping me and not another phone, fingers crossed!!
The direct replacement number they gave me was 08448540430 but I'm not sure if thats the right one for insurance but you can try it. Let me know how you get on
Sounds promising, thanks! If I get another i'll be wrapping it in cotton wool...
hammers4life said:
Sounds promising, thanks! If I get another i'll be wrapping it in cotton wool...
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If I could I'd cover it in adamantium...
This is quite worrying. I mean sure dropping a phone would not be considered "normal use" but surely it should have been taken into account when designing the unit that phones do get dropped?
My Touch Pro has hit the deck on more than one occassion and it's unscathed!! I'm not the careless type either, I look after my tech but these things happen. It's worrying that a 2ft drop onto laminate could cause the screen to completely shatter.
Strange, dropped mine 6 feet onto a tile floor yesterday, i was like nooooooooooooo!, picked it up, still perfect, must have been lucky.
Syphon Filter said:
This is quite worrying. I mean sure dropping a phone would not be considered "normal use" but surely it should have been taken into account when designing the unit that phones do get dropped?
My Touch Pro has hit the deck on more than one occassion and it's unscathed!! I'm not the careless type either, I look after my tech but these things happen. It's worrying that a 2ft drop onto laminate could cause the screen to completely shatter.
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Your Touch Pro also happens to have a plastic screen. Sounds stupid comparing it to a thin glass screen, doesn't it? You make it sounds like it's the coming of the apocalypse because the HD2 is the first of its kind to have screen cracked when dropped. Take a look at iphones, droids, hero, etc...
People here freaked out because it's probably the first capacitive screen they've owned and continue using it like it's plastic like past HTC phones. Be extra careful. Period.
You were extremely fortunate, either that or I was extremely unfortunate. Ive been reading about the HD2 apparently theres alot of internal stress so although the screen is pretty much scratch proof its not so good on when struck. Very annoying as Ive been very protective of this phone
its actually pretty tough
in my drunken state on new years eve I dropped my phone from shoulder height onto tar! some little dents on the bottom but 100% fine! Impressed...
stefanfuchsuk said:
in my drunken state on new years eve I dropped my phone from shoulder height onto tar! some little dents on the bottom but 100% fine! Impressed...
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Being intoxicated whilst using this phone is what I fear the most...
lude219 said:
Your Touch Pro also happens to have a plastic screen. Sounds stupid comparing it to a thin glass screen, doesn't it? You make it sounds like it's the coming of the apocalypse because the HD2 is the first of its kind to have screen cracked when dropped. Take a look at iphones, droids, hero, etc...
People here freaked out because it's probably the first capacitive screen they've owned and continue using it like it's plastic like past HTC phones. Be extra careful. Period.
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I'm not saying your wrong, but things like "drops" should be taken into account at the design stage of a device such as a phone.
Your car keys are not meant to be dropped, but they'd survive wouldnt they? A mobile phone, by it's very nature, is prone to a drop or two over it's lifetime...
Your reply is very condescending and poorly thought out.
Seems like the phone is a bit like an egg. Squeeze an egg from the top and it won't break. Squeeze from the middle however...! So some drop the phone and it shocks the "middle" while others drop it and it shocks the "top". Some are lucky, some are not. Hey ho, them's the breaks! (No pun intended)
HTC HD2 very fragil
hammers4life said:
My son woke me up in the morning i bent over to look at the time knocking my HD2 all of 2 foot onto my laminate flooring..... screen has completely shattered!! this is one fragile device. Thankfully its insured through Vodafone I took it into the store today, but there doubtfull it can be fixed as it also chipped a piece of casing off as well. Now I'm a bit concerned they have no stock of the HD2 . I'll be gutted if thats the case.
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I recall at list 7 users in this forum having broken screen and so on, so it seems to be taken in consideration >> a hard protector box be highly recommended.
stefanfuchsuk said:
in my drunken state on new years eve I dropped my phone from shoulder height onto tar! some little dents on the bottom but 100% fine! Impressed...
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hammers4life said:
My son woke me up in the morning i bent over to look at the time knocking my HD2 all of 2 foot onto my laminate flooring..... screen has completely shattered!! this is one fragile device. Thankfully its insured through Vodafone I took it into the store today, but there doubtfull it can be fixed as it also chipped a piece of casing off as well. Now I'm a bit concerned they have no stock of the HD2 . I'll be gutted if thats the case.
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Seriously. I let it drop like every god damned day from the 24th to the 1rst, and it's still pristine. no scratches. I even let it drop from my height (6 feet 2) while drunk and playing with a girl who tried to snap it out of my hands, my heart skipped a beat, but when I took it up, again, no scratches. I was like, God exists!
But neverthless, I ordered three different cases. I don't want to run out of luck.
Dropped mine from 1,5 meter on a stone floor, nothing happend....
Thank god!
I've dropped my HD2 more than 6 times already (usually from holding height, so about 4 feet) sometimes with the leather case sometimes without. It is still in perfect condition. Come to think about it, it think it always landed on the ends so that may prove the egg theory. I do not have it insured so I'm not gonna go prove that theory just yet
It really must depend the way it lands, but trust me 2 foot (bedside cabinet height) was enough to write off my new love lol. Or maybe someone didnt build mine and the other poor bast*rds phones right... maybe forgot to do up a few screws haha, but anyway all I'll say is be damned careful and take out that insurance it really is worth it.
hammers4life said:
It really must depend the way it lands, but trust me 2 foot (bedside cabinet height) was enough to write off my new love lol. Or maybe someone didnt build mine and the other poor bast*rds phones right... maybe forgot to do up a few screws haha, but anyway all I'll say is be damned careful and take out that insurance it really is worth it.
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Friday afternoon unit maybe!
Syphon Filter said:
I'm not saying your wrong, but things like "drops" should be taken into account at the design stage of a device such as a phone.
Your car keys are not meant to be dropped, but they'd survive wouldnt they? A mobile phone, by it's very nature, is prone to a drop or two over it's lifetime...
Your reply is very condescending and poorly thought out.
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Condescending? Poorly thought out? Like how you're comparing dropping your brick of a phone with plastic screen to a thin one with GLASS screen? LOL. I'm not even going to vilify that judging by your lack of common sense and logic.
Of course it's taken into account during the construction of the phone. Some people enjoy the finer things in life, and that means sacrificing some structural integrity for form factor. I'm sure being as naive as you are, you probably didn't think about that. You see, Syphon, the HD2 is like a Ferrari F430 comparing to your Civic of a Touch Pro. It has carbon fiber exterior mated with 490 ponies strapped to the back, and like any other cars out there, it has been crash-tested. It's expensive because of lightweight material, because of exquisite engine design, and because of engineering. All this to ensure that the driver gets the most thrill and satisfaction out of driving it. These cars are well maintained and pampered due to the common sense that these owners have and to be able to understand that these toys are expensive and you'd take the utmost precaution to enjoy them. Now the majority of the people who own these cars are smart, successful people who take pride in taking care of their valuables...the kind of stuff that you lack.
Your Civic, on the other hand, are a dime a dozen...and are the stuff that junkyards are made of. They're cheap, easily to get thrown around and can be easily fixed. The fact of the matter is, your civic is nothing more but a rolling scrap metal that attracts door dings, bird poo, and a variety of things that happen to a car with as much of a presence as a piece of rock. In case you're still clueless, your touch pro should never be compared to an HD2. It's a giant slab of plastic that doubles as a door stop.
Now, I was going to stop but you made another grand of a post. In case you haven't noticed, most car key FOBs are PLASTIC. Yep. Quite a shocker huh? You know what else is a shocker? It doesn't have a screen. All it is, is a small PCB board with a round battery attached to it. Though I wouldnt expect you to understand that based on your inane inability to understand what plastic is and what glass is. I suggest having a running start and smashing your head through your car window so you'll know what the difference is.
....I should aso tell you to put on a helmet to protect that smart brain of yours.
It took me 4 days before I botched my pristine One. I dropped it head-first from my lap when I was sitting on ceramic floor. Hence the dent on chamfered edge of the top corner
The dent is small enough to be unnoticable unless under scrutiny. But it's still there, especially visible on certain angle.
I just realised aluminium is such a soft metal, it's quite ductile, well.. given the drop distance.
I think I'll just leave the dent as it is, dont want to risk getting more imperfection, what about you?
I had a case on (Capdase Karapace touch), but it's a minimalist case that doesn't cover the upper and lower part of the phone. I want to expose the shiny aluminium. Guess I kinda get what I want, duh
What about you folks? I'm sure there are a few of you that still has his/her One in perfect condition since day one.
0 scratches on sensation, and sensation had hard life i drop my sensation so many times, when I drop first and last time htc one i scratched everything what i can scratch, never again in my life aluminium NEVER.
Sent from my HTC One using Tapatalk 2
Mines still in perfect condition
From my One while peeking in your window
Just by answering this question saying that both of mine are still perfect is asking for trouble, lol... I HATE cases, they built this phone to look good, and dammit if I ain't going to show it off. With that said, oh noooooooooo....
WhizzWr said:
It took me 4 days before I botched my pristine One. I dropped it head-first from my lap when I was sitting on ceramic floor. Hence the dent on chamfered edge of the top corner
The dent is small enough to be unnoticable unless under scrutiny. But it's still there, especially visible on certain angle.
I just realised aluminium is such a soft metal, it's quite ductile, well.. given the drop distance.
I think I'll just leave the dent as it is, dont want to risk getting more imperfection, what about you?
I had a case on (Capdase Karapace touch), but it's a minimalist case that doesn't cover the upper and lower part of the phone. I want to expose the shiny aluminium. Guess I kinda get what I want, duh
What about you folks? I'm sure there are a few of you that still has his/her One in perfect condition since day one.
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You're VERY lucky that's typically the most vulnerable way to damage a glass. All my phones have been in perfect shape except for one. My girlfriend bought me the DNA for $740 cash for Valentines Day and when it was only three days old I cracked it. I'm talking nearly at launch, before it's repairable, and I was afraid of getting one back with a locked bootloader so I didn't insurance claim it.
Man was I scared to tell her. It was actually done when we were getting frisky in the bed and it and my Nexus 7 were under my pillow and I kind of fell down from a kneeling/standing position on top of it. When I finally told her she said "Whew, baby. Really? That's it, just the phone? I was so scared you got some kid pregnant or killed one of your exgirlfriends or something. You've really been freaking out I thought something terrible happened."
Of course I was like "HELLO! Something Terrible DID happen. I broke my DNA!!!"
Ended up trading an old device for another one because I was scared when they started RMA'ing devices with updated hboots that couldn't be unlocked and I'd rather not have a phone than have a stock one. Then I decided that was a defeatist attitude and got a riff box No lockin me out baby.
CharliesTheMan said:
You're VERY lucky that's typically the most vulnerable way to damage a glass. All my phones have been in perfect shape except for one. My girlfriend bought me the DNA for $740 cash for Valentines Day and when it was only three days old I cracked it. I'm talking nearly at launch, before it's repairable, and I was afraid of getting one back with a locked bootloader so I didn't insurance claim it.
Man was I scared to tell her. It was actually done when we were getting frisky in the bed and it and my Nexus 7 were under my pillow and I kind of fell down from a kneeling/standing position on top of it. When I finally told her she said "Whew, baby. Really? That's it, just the phone? I was so scared you got some kid pregnant or killed one of your exgirlfriends or something. You've really been freaking out I thought something terrible happened."
Of course I was like "HELLO! Something Terrible DID happen. I broke my DNA!!!"
Ended up trading an old device for another one because I was scared when they started RMA'ing devices with updated hboots that couldn't be unlocked and I'd rather not have a phone than have a stock one. Then I decided that was a defeatist attitude and got a riff box No lockin me out baby.
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Lol That's a long story bro, you've got a nice gf btw hehe
Regarding the drop, really it's less than 20 cm (~8 in) distance, the phone slipped from my laps when I was sitting on the ground level. All of my plastic phone survive without a scratch.
I kinda pissed off with myself for not Choosing a full body case, tsk
Well whats done is done.
Double post
It took me a couple months. My headphones hung on my car when I was getting out and took a fall face first into asphalt. All that happened was I got minor scuffs on two of the corners.
Day after I got it (about two weeks ago)
Was on my way to the mall specifically to get a case for it (Incipio something) and it slipped outta my pocket getting out of the cab.
Nothing too major, but pretty annoying that I did it so soon!
My wife shattered her One less than 10 days after we bought ours. Not sure how it happened, but it clearly took a trip to pound town by way of ceramic floor (indoor water park). Praise Jeebus for insurance. :good:
Get a case.
Get a case get a case get a case.
Gone, are the brick Nokia phones, the small Sony Ericssons, the 240x320 Samsungs
Seriously, it doesn't take a pic like the one posted above for you to realize what the consequences are.
I never get people who don't buy into this
Sent from my HTC One using xda app-developers app
It took quite a while. I'm in the marching band for my university, and I needed to call my mom while I was out so I had it in our pocket we have in the uniform.
While we were stretching I bent down, came back up and my phone fell straight onto the concrete ( probably 4.5 feet)
It managed the hit the crease between 2 slabs right over the ir blaster. So I have a nice dent...
Screen is still flawless. Lol.
Sent from my HTC One using Tapatalk
Did mine yesterday. Had it wrapped in a towel on a radiator so I could listen to music in the bathroom. Somehow the phone got out of the towel, fell down the back of the radiator and jammed itself behind the pipes.
It's in an official hardshell case but still managed to chip the black plastic by the screen. Not that visible but I know it's there.
Bare in mind this is my 4th HTC one, 3 faulty ones in a row
Sent from my HTC One using xda app-developers app
mines in mint condition no marks or scuffs i have the red version since september before that i had black one that didnt get scuffed or marked either
I have a pre-order HTC One. No scratches, dents, scuffs. It's caseless.
I never had problems with the Evo3d like others did though. Two years and mine was still 100% perfect.
I already had 2 cases before i even got the One. I used the Commuter for the first 3.5 months and kept the phone in prestine condition. Recently i got tired of hiding the design, but i didn't want to risk scuffing the aluminum, so i went with a transparent case. So mine is still in perfect condition, i only took it out to apreciate the design once in a while in controlled conditions (usually at home).
I think going with a transparent case is the perfect compromise between looks and protection, only disadvantage is slightly ticker and can't feel the metal construction in your hands.
This is standard with me and phones I have... I've got the One for six months now, and I'm really happy to have the screen unscratched but the phone has fell out of my paints already several times...
I don't know why and or whatm, but this happens with every phone I've got way too often...
if i would use a case ... i may have gone into ordinary galaxy series with a big stupid case !
i got the ONE for the Built quailty premuim aluminum ... too pretty to hide it in a case.
although i use a bumper (backless case)
I got one spot on the back where it went from black to silver and i did it on the first day. It arrived in the mail before work and i was like no case no protector, But was dying to use my new toy so i took it to work. Was careful the whole day. Then i put my phone down on the table didn't slide it or nothing picked it up and there it was a dot. I have no idea how it happened it wasn't there when i opened it from the box. There was no rough are on the table neither. That day on break i went out and bought a cheap case and a cheap protector until i could order better ones..
Ive dropped my phone couple times n still no sign of marks.I have thin transparent case which has been awesome which also provides grip to it
Anyone else have very faint surface scratches on the back of their phone? No idea how I got them on this supposedly sturdy phone, but they are there. The phone has been on microfiber resting at all times.
My question is this, anyone think we can polish the back to get light scratches out?
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I have this same thing going on, day 3 with the device. They're not that noticable but I know they're there and that's what bugs me. Somewhere I read said it could be scratches in oleophobic coating... IDK. JerryRigEverythings scratch test didn't show any markings until around 8 on the hardness scale.
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sk33ls said:
I have this same thing going on, day 3 with the device. They're not that noticable but I know they're there and that's what bugs me. Somewhere I read said it could be scratches in oleophobic coating... IDK. JerryRigEverythings scratch test didn't show any markings until around 8 on the hardness scale.
Sent from my PH-1 using Tapatalk
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Yea I saw the video. That's what has me annoyed. Essentials talk of durability is well documented. Add that to the fact that no cases are readily available means you kinda need to just put up with whatever happens. I'm wondering if we can just use a mild polish on the back to alleviate any minor scratches. Mine are almost invisible, but I their presence at all on a phone I baby, bothers me.
I think baking soda and water would do the trick.
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I began to see fine scratches on the back of mine within days. I carry it in my front pocket with nothing else. I'm not aware of any rough treatment at all. I feel disappointed as well.
Same problem here ,another thing to be disappointed besides the Camera.
Same here
I was getting some as well. Try the polish out and see if it works? I don't think anyones tried it yet. Also if you don't mind covering the back you can always throw a skin on it. Also makes the phone a lot less slippery
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
NeutronBomb said:
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
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Interesting. Have you complained to customer support about scratches? I wonder what their take is.
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NeutronBomb said:
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
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I also have fine scratches on the back of mine, with scratches near the USB c port. I also have a replacement supposedly on the way, but for freezing & random reboot issues. What did they replace your phone for? How long did it take for you to get the replacement?
Mine was for bad light bleed and the coating on the titanium coming off. Now I have to exchange again because the one they sent me has no speaker grille.
They sent the replacement next day air after they called to confirm. I had already sent my defective device in. This was before they started doing advanced replacement.
I wish you hadn't said anything.. I have them too
Maybe they could be polished out, but if it scratches this easily they are destined to return.
The phone is not supposed to be scratch proof. I'll be surprised if they'll take your phone back just because of slight scratched. Put it in a sleeve to install vinyl backing for peace of mind.
Mine had scratches from day one... lol Just placed my replacement order yesterday but I don't expect to get it anytime soon. Phone is off and collecting dust til I get the box to return it. They stated they wouldn't have any new devices (hopefully ones w/o much of the hardware issues like the speaker grille) in stock until this week when they emailed me last week.
I ended up getting a replacement from essential and placing a skin on the back to protect from getting these fine scratches. I don't hate it as much as I thought I would, I miss the shiny back but I like not having scratches and finger prints all over the back. Wahoo!
Sent from my PH-1 using Tapatalk
Had mine for over six weeks, and no scratches here.
I have a ton of scratches near the camera and magnet ports. No idea how they got there since I carry my phone in my pocket with nothing else in it. The only thing I could think of would be resting it on it's back on a table and sliding it to pick it up? Odd how it is only around the top part. Fingerprint sensor and below is spotless.
Malacant said:
I have a ton of scratches near the camera and magnet ports. No idea how they got there since I carry my phone in my pocket with nothing else in it. The only thing I could think of would be resting it on it's back on a table and sliding it to pick it up? Odd how it is only around the top part. Fingerprint sensor and below is spotless.
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Close to that area are the magnets, magnets attract metal and sand, sand is one of the few things that can scratch glass and ceramic. Sometimes even if we believe or not we have sand in our packets due to daily life. Then we have scratches without knowing where we scratched.
Sent from my SM-N950U1 using XDA-Developers Legacy app
I don't understand people complaining about micro scratches like it's something wrong with the phone? If you live in a place that has sand then you should have some type of protection on your device if you don't want scratches. Sand (silica) is harder than any coating and will scratch any phone. It also can become ubiquitous. One of the persons here literally has a user pic with them on the beach! Why make it Essentials fault when your failure to protect your phone is the issue?
I got my scratches at my corporate office in my cube. Nowhere near beach or anything of that sort. Was just playing with it and setting it up. Anyone who's not using any protection on the back and have been using it regularly saying they don't have any scratches, please share a close up video of your phone's back in nice HD detail close up so we can be in awe of your magical device with no scratches. Be sure to move it around under a bright light too. Lol. Be real people, you're gonna get scratches without a protection, whether it's a skin, case or whatever.
So, here we go, this happened last night and this whole day was a mess, I never felt so bad in years, this got to me heavily, so here goes.
I got the S10+ 128 GB 3 weeks ago, on Nov. 15 to be more exact.
Put a case on it (a cheap one for the time being as I was very low on money at the time).
No screen protection aside from the one which came with the phone.
Last night was the first time I ever dropped it, it was about a half a meter drop as I dropped it from my waist level on a stair. Phone cracked in the right upper corner but it's a very very small crack, and the phone went completly dark, aside from one centimeter of the upper part of the phone.
The strange reason is that sometimes, the always on display background pops up with the proper time and date. But most of the times, when I press the power buton, there's just a flash and that's it. I got Samsung Care, phew, so it will cost me about 60-70 bucks to fix it. Still, look at this, is the screen completly gone? Maybe just a sensor that would be easily replaced (I don't mind the crack in the screen that much).
I'll attach some photos and a short clip about the flash down below.
What do you guys think? Thanks in advance for reading this much and have a wonderful day!
Delete the spaces for the pics
htt ps://imgur.com/dg2AUbv
htt ps://imgur.com/9uToMYr
htt ps://streamable.com/jzqqn
Recene said:
So, here we go, this happened last night and this whole day was a mess, I never felt so bad in years, this got to me heavily, so here goes.
I got the S10+ 128 GB 3 weeks ago, on Nov. 15 to be more exact.
Put a case on it (a cheap one for the time being as I was very low on money at the time).
No screen protection aside from the one which came with the phone.
Last night was the first time I ever dropped it, it was about a half a meter drop as I dropped it from my waist level on a stair. Phone cracked in the right upper corner but it's a very very small crack, and the phone went completly dark, aside from one centimeter of the upper part of the phone.
The strange reason is that sometimes, the always on display background pops up with the proper time and date. But most of the times, when I press the power buton, there's just a flash and that's it. I got Samsung Care, phew, so it will cost me about 60-70 bucks to fix it. Still, look at this, is the screen completly gone? Maybe just a sensor that would be easily replaced (I don't mind the crack in the screen that much).
I'll attach some photos and a short clip about the flash down below.
What do you guys think? Thanks in advance for reading this much and have a wonderful day!
Delete the spaces for the pics
htt ps://imgur.com/dg2AUbv
htt ps://imgur.com/9uToMYr
htt ps://streamable.com/jzqqn
Click to expand...
Click to collapse
That's really unfortunate especially since you've had it less than a month. What suprises me is even with Samsung Care you'll still have to shell out $60 - $70. How much did the Samsung Care addon cost? With the prices of top drawer devices these days I'm really careful since repairs aren't cheap not to mention the down time.
varcor said:
That's really unfortunate especially since you've had it less than a month. What suprises me is even with Samsung Care you'll still have to shell out $60 - $70. How much did the Samsung Care addon cost? With the prices of top drawer devices these days I'm really careful since repairs aren't cheap not to mention the down time.
Click to expand...
Click to collapse
The Samsung Care+ addon is 8 dollars a month, and I get two yearly replacements no matter what it is, for 65 dollars each. I'm very surprised too because anywhere I looked, it was for free. But it seems to be different in Romania
Recene said:
So, here we go, this happened last night and this whole day was a mess, I never felt so bad in years, this got to me heavily, so here goes.
I got the S10+ 128 GB 3 weeks ago, on Nov. 15 to be more exact.
Put a case on it (a cheap one for the time being as I was very low on money at the time).
No screen protection aside from the one which came with the phone.
Last night was the first time I ever dropped it, it was about a half a meter drop as I dropped it from my waist level on a stair. Phone cracked in the right upper corner but it's a very very small crack, and the phone went completly dark, aside from one centimeter of the upper part of the phone.
The strange reason is that sometimes, the always on display background pops up with the proper time and date. But most of the times, when I press the power buton, there's just a flash and that's it. I got Samsung Care, phew, so it will cost me about 60-70 bucks to fix it. Still, look at this, is the screen completly gone? Maybe just a sensor that would be easily replaced (I don't mind the crack in the screen that much).
I'll attach some photos and a short clip about the flash down below.
What do you guys think? Thanks in advance for reading this much and have a wonderful day!
Delete the spaces for the pics
htt ps://imgur.com/dg2AUbv
htt ps://imgur.com/9uToMYr
htt ps://streamable.com/jzqqn
Click to expand...
Click to collapse
I dropped mine last week, on a parking lot. Screen got punctured exactly at the same place as yours, and the screen is "dead" but for some reason always on display kinda works and shows the charging status.
I have no insurance, not sure what will I do now. Phone was 399€ and the cheapest repair quote has been 309€. Might attempt the repair myself, but the original screen is not cheap..
Sorry to hear this.
Have a case ready before you use the phone.
Good protection doesn't cost a lot; you can get a Bolt case for around $20.
It's saved my Note 10+ many times in the last year. A half dozen or so drops on concrete usually from about 3 feet.
Actually on my second case although the first one looks new I noticed some shininess on the one corner that indicates possible fatigue in the urethane. Better safe than sorry, 10+'s wuv to corner hit when dropped. I never use this phone without a case; this case makes it easier to hold and use.
Hopefully and probably it's just the display that got nailed.
Another lesson in the school of hard knocks...
s10+, bolt case - Google Shopping
www.google.com
blackhawk said:
Sorry to hear this.
Have a case ready before you use the phone.
Good protection doesn't cost a lot; you can get a Bolt case for around $20.
It's saved my Note 10+ many times in the last year. A half dozen or so drops on concrete usually from about 3 feet.
Actually on my second case although the first one looks new I noticed some shininess on the one corner that indicates possible fatigue in the urethane. Better safe than sorry, 10+'s wuv to corner hit when dropped. I never use this phone without a case; this case makes it easier to hold and use.
Hopefully and probably it's just the display that got nailed.
Another lesson in the school of hard knocks...
s10+, bolt case - Google Shopping
www.google.com
Click to expand...
Click to collapse
I've always had a case, if the phone drops screen facing down and the surface is hard and uneven the case won't do anything. And tempered glass screen protectors don't work well with curved screens. I still had the original plastic protector, and it got punctured with the impact. So yeah, always be careful
newfulluser said:
I've always had a case, if the phone drops screen facing down and the surface is hard and uneven the case won't do anything. And tempered glass screen protectors don't work well with curved screens. I still had the original plastic protector, and it got punctured with the impact. So yeah, always be careful
Click to expand...
Click to collapse
That sucks, sorry to hear about it.
Only so much you can do. That was a hard impact. Definitely can happen.
The most you can do is have a case with slightly raised guards on all sides preferably with higher ones on the top/bottom. Using the included belt clip adds another layer of protection to the Bolt though I rarely use it. It's well protected like that though.
The factory protector/case saved my screen from a piece of rough angle aluminum. It marred the protector but didn't penetrate it. That was a drop of about 3 feet (it corner hit before face planting on the angle) otherwise the outcome wouldn't have been as good. That was the 2nd day I had the phone... of course.
I was sweating bullets until the day I removed the screen protector and realized it had done its job.
I now wear only military BDU's with button cargo side pockets. These work well with the pocket unbuttoned to hold the phone except when taking them off... always something.