Screen Assurance program? - Verizon Motorola Droid Turbo General

I've looked into the Screen Assurance program (one-time screen replacement), and it's a little vague.
I spoke to 3 separate VZW phone reps and got various answers that conflicted with the website - http://www.verizonwireless.com/support/faqs/Equipment/droid-turbo-screen-assurance.html. This is what is certain:
- It is valid for the life of your 2-year contract, even if you have a refurb.
- It covers a 'cracked screen'.
- It only covers the glass, not the LCD.
- You will be given a refurb replacement.
Here's what's uncertain:
- The program is available for phones purchased by the end of November, by the end of the year, or possibly through next year.
- It is not valid if there is associated damage, including a damaged housing. Does this mean if there is a dent in the case, they won't cover the glass?
- It only applies to the original phone line. If you swap the phone to another line (even within the same account), it invalidates the coverage. (per one of the phone reps)
On a side note, there is confusion whether the Turbo promotions (waived fees, trade-in) are valid through November or the end of the year (12/31).
I bring this up so people don't place too much value on the program. I've personally never had a screen crack that doesn't include other damage (though I know it happens).

mageus said:
I've looked into the Screen Assurance program (one-time screen replacement), and it's a little vague.
I spoke to 3 separate VZW phone reps and got various answers that conflicted with the website - http://www.verizonwireless.com/support/faqs/Equipment/droid-turbo-screen-assurance.html. This is what is certain:
- It is valid for the life of your 2-year contract, even if you have a refurb.
- It covers a 'cracked screen'.
- It only covers the glass, not the LCD.
- You will be given a refurb replacement.
Here's what's uncertain:
- The program is available for phones purchased by the end of November, by the end of the year, or possibly through next year.
- It is not valid if there is associated damage, including a damaged housing. Does this mean if there is a dent in the case, they won't cover the glass?
- It only applies to the original phone line. If you swap the phone to another line (even within the same account), it invalidates the coverage. (per one of the phone reps)
On a side note, there is confusion whether the Turbo promotions (waived fees, trade-in) are valid through November or the end of the year (12/31).
I bring this up so people don't place too much value on the program. I've personally never had a screen crack that doesn't include other damage (though I know it happens).
Click to expand...
Click to collapse
I was curious based on the wording saying that it's good for "the life of your 2-year contract". What about people who bought it outright did not renew a contract? SOL?

fury683 said:
I was curious based on the wording saying that it's good for "the life of your 2-year contract". What about people who bought it outright did not renew a contract? SOL?
Click to expand...
Click to collapse
You're SOL for any of the promotions unless you go contract. Nothing comes for free.

Incorrect, Verizon requires you activate the phone with a line if you buy it outright or even EDGE. I was 8 months into the middle of my contract and I used edge to get the droid turbo, all promotional discounts and offers applied to my purchase.
Sent from my XT1254

ccheww said:
Incorrect, Verizon requires you activate the phone with a line if you buy it outright or even EDGE. I was 8 months into the middle of my contract and I used edge to get the droid turbo, all promotional discounts and offers applied to my purchase.
Sent from my XT1254
Click to expand...
Click to collapse
Incorrect. Verizon can't "force" you to activate the phone if you buy it outright. And you got "discounts" cuz you started a new "Customer Agreement" aka a 2yr EDGE Contract when you got the Turbo.

Related

It's official - you can get your Nexus insured.

I spoke with Asurion (T-Mobile's insurance affiliate) and the Nexus One is supported though them, it's $4.79/mo and proof can be found on their website:
http://www.phoneclaim.com/t-mobile-program
They weren't able to answer my question if I would get another N1, and I didn't have a lot of time but I'll inquire tomorrow about it further.
Everybody should still be within 14 days of the purchase and you can still add it to your T-Mobile plan (though keep in mind as CSRs we were originally told it couldn't be used on a nexus so you might have to convince the rep to add it, show them that link any rep can load that URL.)
I would consider skipping asurion and go with SQUARE TRADE warranty service.. flat fee and includes accidental dropping and water damage, reaosnable price.
I covered my HTC HERO this way... They claim to cover all smartphones... but coverage is limited to $400, so then again, not sure the total costs comparison over time. (I will say this: I had used Asurion for 2 differnt t-mobile phones, and surprisingly they were always easy to get replacement phones from; not at all what you normally expect from an insurance co when it's time for a payout.)
but just fyi:
http://www.squaretrade.com/pages/cellphone-landing3
noderat_tmobile said:
I spoke with Asurion (T-Mobile's insurance affiliate) and the Nexus One is supported though them, it's $4.79/mo and proof can be found on their website:
http://www.phoneclaim.com/t-mobile-program
They weren't able to answer my question if I would get another N1, and I didn't have a lot of time but I'll inquire tomorrow about it further.
Everybody should still be within 14 days of the purchase and you can still add it to your T-Mobile plan (though keep in mind as CSRs we were originally told it couldn't be used on a nexus so you might have to convince the rep to add it, show them that link any rep can load that URL.)
Click to expand...
Click to collapse
I spoke to a Tmo rep this past weekend who assured me the Nexus One can be added to an existing policy, but cannot be added (by Tmo) if you don't already have one. He said he spoke to Asurion personally, and spoke to his managers.
I just got off the phone with T-mobile and they were able to add insurance for my Nexus One for 5.99 and will replace it with another Nexus One for 130.
I got insurance
If you have a decent bank account in the UK, you get free mobile phone insurance. I insured mine with Lloyds bank today.
Change your insurance to the $4.79 option, the $5.99 includes T-Mobile's warranty program which is not covered (but it will cover any other T-Mobile phone you have used before!)
Just called T-Mobile and the CSR transferred my G1 insurance to the Nexus One (Cheaper by ~$1 a month).
What exactly does this warranty cover....
Glass break?
Theft?
Water damage?
quicksite said:
I would consider skipping asurion and go with SQUARE TRADE warranty service.. flat fee and includes accidental dropping and water damage, reaosnable price.
I covered my HTC HERO this way... They claim to cover all smartphones... but coverage is limited to $400, so then again, not sure the total costs comparison over time. (I will say this: I had used Asurion for 2 differnt t-mobile phones, and surprisingly they were always easy to get replacement phones from; not at all what you normally expect from an insurance co when it's time for a payout.)
but just fyi:
http://www.squaretrade.com/pages/cellphone-landing3
Click to expand...
Click to collapse
+1 on squaretrade, their warranty is much better, and they process claims really fast.
Squaretrade doesn't cover loss or theft. Asurion covers pretty much anything but acts of war as long as the nexus is the last device used on your sim card.
I just confirmed that my nexus one is covered by asuripn which is pretty sweet.
I called and got mine switched from the $5.99 plan to the $4.79 plan.
It was funny the rep on the phone mentioned the 14 day period to get the insurance then asked me when I got the phone to see if I could get the insurance.
Me: "It's only been out a week."
Her: *awkward silence*
I pay jus $30 a year with state farm in the u.s. to have mine insured
xManMythLegend said:
What exactly does this warranty cover....
Glass break?
Theft?
Water damage?
Click to expand...
Click to collapse
Yes, yes and yes. Asuiron is awesome. Squaretrade is a complete ripoff. Good luck if you lose your device. And between what you pay for the deductible ($50), the difference in price between what you get ($399 max) and the cost of the device ($530) and the cost of the warranty, you are better off not getting any coverage.
Remember, Asurion offers INSURANCE and Squretrade offers a WARRANTY. You have a 1-year warranty with HTC anyway. Asurion will cover it no matter what. They had a G1 in my hands in less than 48 hours. I put it a claim at 6PM on a Monday, they confirmed it on Tuesday and I had the phone Wednesday morning. There is a $130 deductible and $4.79/month but I must say that the first few days without insurance was nerve-racking. For less than $5/month I pretty much don't care what happens to my phone now. It is worth every penny.
Just an update to all of this.
Firstly, thanks very much to AndroidAppCritic for all the help!!!!
Secondly, i finally got my Nexus One. Went to my local T-Mo store this afternoon, told them what plan i wanted (Even More Plus 500) and after the entire store ooooohhh and aaaahhhhh over the Nexus, the sales girl asked if I wanted the $4.79 or $5.99mo coverage for the phone. I was shocked and told her what a fiasco it had been for users earlier in the week.
anyway, thanks again to everyone and off I go into "happy land"
I called Tmobile today.... had my handset insured in like 5 minutes total. There was really no confusion from the phone rep.
Thanks for everyones advise and input above!
usmc2k said:
I pay jus $30 a year with state farm in the u.s. to have mine insured
Click to expand...
Click to collapse
Does this cover theft & drop/break?
Just spoke with asurion and they told me it covers lost stolen or phyically damaged with a 130 deductible
Just called T-mobile to add the $4.79 coverage. Easy breezy.

insurance - verizon or square trade?

does getting insurance make sense?
and if so, verizons $8/month-$89 deductible, or square trades $6/month-$50 deductible?
on paper it looks like no reason not to go square trade, but if there are caveats any of you know about, please let me know.
Thanks.
k.electron said:
does getting insurance make sense?
and if so, verizons $8/month-$89 deductible, or square trades $6/month-$50 deductible?
on paper it looks like no reason not to go square trade, but if there are caveats any of you know about, please let me know.
Thanks.
Click to expand...
Click to collapse
Go for it... I wound up using it twice in a month and they sent me a brand new phone both times with NO hassle at all.
Of course they canceled me after the second replacement (per the agreement - 2 replacements a year).
bishop,
Is that two replacements per year per phone or per account?
We have three phones on our account.
you can use 'lovemom' coupon code
Code:
Mother's Day Sale! -$28.80
bishop0114 said:
Go for it... I wound up using it twice in a month and they sent me a brand new phone both times with NO hassle at all.
Of course they canceled me after the second replacement (per the agreement - 2 replacements a year).
Click to expand...
Click to collapse
so 4 replacements over the course of the warranty not exceeding 2 every year.
sounds like a good deal.
what is the 30 day exclusion thing that i read on the squaretrade faq page
"Exclusions: There is a 30-day exclusion window after you first purchase your item."
what does that mean?
opcode1300 said:
you can use 'lovemom' coupon code
Code:
Mother's Day Sale! -$28.80
Click to expand...
Click to collapse
nice thanks, i also found another one
THIRTY30 for 30% or 30 whichever is lower.
The 30 day exclusion means you can not submit a claim until 30 days after you purchase the warranty. I bought a titan on eBay and got the square trade warranty. Within a month the keyboard starting getting flaky, and then quit working altogether. I just used another phone until the 31st day.
It looks like square trade makes you pay the entire 2 year fee upfront. Is that correct? I notice on the iPhone plan, you can pay monthly.
I have never purchased the insurance for my cell phones, and never had occasion to wish I had. With the money I've saved on three lines through the years I could buy two Incredibles at retail.
Ed Zachary said:
bishop,
Is that two replacements per year per phone or per account?
We have three phones on our account.
Click to expand...
Click to collapse
I have to assume it is per phone. I had the TP2 replaced twice. I just ordered the Incredible and they started my insurance again.
spotmark said:
I have never purchased the insurance for my cell phones, and never had occasion to wish I had. With the money I've saved on three lines through the years I could buy two Incredibles at retail.
Click to expand...
Click to collapse
yes ive never destroyed a phone either, so all the insurance i saved in the past is good. but insurance protects against future unforeseens and not what did not happen in the past. that is why we have car insurance, even though most people dont have accidents, and health insurance.
bishop0114 said:
I have to assume it is per phone. I had the TP2 replaced twice. I just ordered the Incredible and they started my insurance again.
Click to expand...
Click to collapse
I had a similar scenario with my secondary line and VZW re-instated my insurance when I bought a new phone then dropped me a month later. They refunded me but stated that Asurion would not accept my policy due to the fact that I had to be "dropped" for 12mo.
I just read the fine print. I'm sticking with VZW's insurance because they cover loss. Square Trade says "Please note that SquareTrade does not cover loss" which doesn't work for me. I've lost a phone fishing, I've had a phone stolen, and I dropped a phone in a sewer once. I need phone replacement after losing it
hexto said:
I just read the fine print. I'm sticking with VZW's insurance because they cover loss. Square Trade says "Please note that SquareTrade does not cover loss" which doesn't work for me. I've lost a phone fishing, I've had a phone stolen, and I dropped a phone in a sewer once. I need phone replacement after losing it
Click to expand...
Click to collapse
that is a good use case for verizon. here is the breakdown now that i understand it fully
Verizon(Asurion)
Cost: $192 for 2 years (pro-rated every month)
Cancellation: whenever
Deductible: $89
Coverage: Defect, Damage and total loss.
Exclusions: Nothing really.
vs.
SquareTrade
Cost: $144 for 2 years (-$40 with 'lovemom' code) pay upfront
Cancellation: whenever with remaining charge refunded.
Deductible: $50
Coverage: Defect and Damage
Exclusions: first 30 days.
If you want to save a lot of money, will not destroy it in the first 30 days (wait until after to submit a claim), and are not going to lose it, then SquareTrade wins hands down.
Mostly people who are afraid of losing their phone need Asurion.
Thanks for the breakdown, saved me having to read through Squaretrade's policy. I just picked up two DI's, and one is for my wife, who can lose anything. Looks like ST is out.
i just add my phone as a rider on my renter's insurance...
i have a lot of things itemized already, and it's a $0 deductible, and probably bumps my premium (for a $530 phone) by about $5/year...
Had good result with Asurion
I had to replace my i910 some how it stopped working. (another story)
Walked out with a Omnia O2
I may save a few bucks with Square Trade but VZW and Asurion stepped up to the plate. Insurance is protection against unplanned catastrophic loss. (I'm a Flashaholic)
How much is peace of mind worth ???
Go for the Asurion....
PS Incredible in my future !!!!
I still think 90 bucks is steep for a deductable, not to mention that is in addition to the 8 bucks/month, 96/year... I'd rather pay an extra 70 bucks to reduce the 2 year to 1 year contract renewal, and take my chances that for 10 months the phone will be OK. Then have the option to keep going or upgrade to something new. Not to mention, you are already covered under warranty for 1 year so essentially all your paying for is accidental damage/loss (which i agree is a lot but so is the deductable and monthly charge)
kdkinc said:
I had to replace my i910 some how it stopped working. (another story)
Walked out with a Omnia O2
I may save a few bucks with Square Trade but VZW and Asurion stepped up to the plate. Insurance is protection against unplanned catastrophic loss. (I'm a Flashaholic)
How much is peace of mind worth ???
Go for the Asurion....
PS Incredible in my future !!!!
Click to expand...
Click to collapse
kdkinc said:
I had to replace my i910 some how it stopped working. (another story)
Walked out with a Omnia O2
I may save a few bucks with Square Trade but VZW and Asurion stepped up to the plate. Insurance is protection against unplanned catastrophic loss. (I'm a Flashaholic)
How much is peace of mind worth ???
Go for the Asurion....
PS Incredible in my future !!!!
Click to expand...
Click to collapse
by flashaholic I suppose u mean u constantly flash the rom, which can brick your phone. that is not explicitly but covered with square trade if u dont tell them u willingly bricked the phone. ST simply doesnt cover losing the phone, like for example ejecting it into space with terminal velocity, or theft. if ur phone bricks, just send it in and receive a brand new one.
unless u lose your phone for good, or are stolen, ST ftw. read good reviews about them too, i dont feel like paying asurion so much more just to cover a corner case of theft.
I use the insurance that comes with the phone. Company pays for it. Paying full pop because a phone is lost/broken or stolen is not fun.

Warranties...

Has anyone made any decisions yet on their warranty if they are getting one? I guess my choices are the BB Black Tie Program, VZW's "extended warranty" and SquareTrade. I have never had an experience with any one of them.
VZW requires a monthly payment, about $10 or so. SquareTrade is $129 for 3 years (+ an optional/additional $70 for accident, spill/water, & drop protection) and BB 2 year Black Tie program is about $160 if I recall and the 3 year program is through the roof.
I'm looking to see if anyone's had experience, particularly with SquareTrade, since when I do the math looking at it over a three year time frame, it seems to be the best deal because it's about $5.50 a month over that period.
--
I have used square trade and have found their service to be great.
Its also has the benefit of being transferable to anyo e you sell the unit to for free.
I went with the 1 year black tie in this case because I plan to trade the unit in at the end of the year when I hope the quad cores are out
Sent from my Xoom using XDA App
I used my Amex, 1 year extended warranty and 3 months accidental and theft protection for free.
Sent from my EVO using XDA App
Bassman9027 said:
I frequent BBY, I bought the 1 year accidental plan.
1) Own Xoom for 11 months
2) in month 12 drop the xoom *woops*
3) Bring in to BBY and ask for store credit
4) Walk out with current gen tablet or $799.99 store credit in your pocket.
seems like a good deal to me.
Click to expand...
Click to collapse
That's not how it works. They are going to try and fix it, and if they cannot, you'll get store credit towards a new tablet
Squaretrade has a 30% discount today code MARCH) so I was thinking about getting add'l warranty. I've bought warranties from them before but never required their service so idk what they are like when they have to pay. However, my Xoom is still not even shipped yet LOL!

AT&T raising insurance rates & deductibles for Atrix & Iphone

Today I was unhappy to see that AT&T is raising insurance and deductible rates, significantly starting I believe the flyer said October 1st.
Old pricing:
$4.99/mo
$125 deductible
New pricing:
$6.99/mo
$199 deductible
Anyone else ditching their insurance?
Interesting rant on the AT&T forums about the iPhone insurance:
"I have just recently purchased an iPhone 3GS and procured insurance through Asurion. My bill: $11.99/month - $99/deduct - 24hr delivery.
As of September of 2011, ALL iPhone users will be forced to convert to AT&T's "new" iPhone insurance plan, (equal to that of Asurion's current coverage) if they want desirable coverage (including theft and water damage). The only problem with that is this: in October of 2011, the monthly rate will INCREASE from $4.99 to $6.99 and the deductible will be $199.99 for ALL iPhone models, even those that were not previously in the third tier (3G and 3GS). So, not only does AT&T have the audacity to raise their rates in an economically troubled time, they also slap us in the face before they bend us over with the $199.99 deduct when it was originally just under half of that.
I am very displeased with this insurance scam AT&T has going. It is ridiculous that we have to keep paying MORE for the same crappy and under-educated service we've been dealing with for years. I have been an AT&T wireless customer since I got my first cell phone and have not been with another carrier, but what choice do we have if we want the "best". Well, this could very well be my last venture with AT&T, if something isn't done about this insurance scam. I' expect to pay something for a refurb replacement, but not 2/3 of the retail value (again, for a refurb) when I also pay the monthly fee.
Insurance Scam Equation:
iPhone 3GS in-store retail (new) - $449
iPhone 3GS online retail (refurb) - from $300
12 months insurance (under 12 month factory warranty) - $84
iPhone deductible - $199
$199
+$84
-------
$283
$283 replacement with insurance.
$300 replacement without insurance.
So what's the deal here... or better yet, WHERE'S the deal? I'm saving a measly $17 dollars by paying monthly to AT&T for more headache than ever needed, especially when I can go buy one over the net with no headaches (next day shipping available) for the same price.... It would be more worth it if it was a NEW phone and not a refurb, but in almost all cases you're going to get a refurb. Sorry AT&T, I just don't get it. The only way this would ever be worth it is if I was to break my phone twice in 12 months, then I'd be saving a little more, but not enough to have any real meaning."
Also you can see the following:
http://9to5mac.com/2011/07/12/att-raises-iphone-device-tier-on-october-4th-perhaps-signaling-launch-date/
This may not be all AT&T either from what I'm reading. I wonder how much of it is Asurion Insurance. I for one will be ditching coverage on my phone and my wife's phone. We'll keep the lower insurance for the kids phones though!
gzrecoil said:
Today I was unhappy to see that AT&T is raising insurance and deductible rates, significantly starting I believe the flyer said October 1st.
Old pricing:
$4.99/mo
$125 deductible
New pricing:
$6.99/mo
$199 deductible
Anyone else ditching their insurance?
Click to expand...
Click to collapse
Yea complete $h1t, dropped my insurance. Everyone else should, maybe they'l move it back.
People probably bricking more phones than they anticipated!
mysticdrew said:
People probably bricking more phones than they anticipated!
Click to expand...
Click to collapse
Truth
Sent from my MB860 using XDA Premium App
Pay full price for phones. I bet you don't need insurance then. Or get through your own insurance. About a year ago I priced it and it was a little over $80 for a year coverage and $50 deductible. But that was about a year ago.
Sent from the coolest voided warranty phone ever.
Best Buy's is $9.99 per month, but with no deductible. It doesn't cover theft or "sub-merged" water damage but it covers pretty much everything else.
I prefer it because of the no deductible.
Sent from my MB860 using XDA Premium App
I'm going to start "losing" my phone. According to my friend who is a district manager of att stores in my area, if you report your phone "lost," not stolen, they will send you a brand new phone as opposed to a refurbished one. You can report a phone lost twice a year. So figure, lose it, sell on craigslist, make $100 or so, get a new phone...repeat. I felt bad at first, but now hearing about this I feel as though its justified. An eye for an eye
cmccollough said:
I'm going to start "losing" my phone. According to my friend who is a district manager of att stores in my area, if you report your phone "lost," not stolen, they will send you a brand new phone as opposed to a refurbished one. You can report a phone lost twice a year. So figure, lose it, sell on craigslist, make $100 or so, get a new phone...repeat. I felt bad at first, but now hearing about this I feel as though its justified. An eye for an eye
Click to expand...
Click to collapse
and this is where everybody should thank you for feeling bad at first and then not.
cmccollough said:
I'm going to start "losing" my phone. According to my friend who is a district manager of att stores in my area, if you report your phone "lost," not stolen, they will send you a brand new phone as opposed to a refurbished one. You can report a phone lost twice a year. So figure, lose it, sell on craigslist, make $100 or so, get a new phone...repeat. I felt bad at first, but now hearing about this I feel as though its justified. An eye for an eye
Click to expand...
Click to collapse
Disgusting.
Sent from my MB860 using XDA Premium App
It may depend on how much you owe on breaking contract. The reality is if you have to fork out cash for a new phone you may as well go to another carrier and purchase a new phone......giving a free phone can keep them from losing a customer. Especially if they are giving you a new phone (same model) which is something you owned for 1.5 years that has depreciated in value anyways.
Yet for repairs and theft its better off to force the OEM to fix with warranty.... or fill out legal paperwork for reporting stolen property. In either of these cases its better to let ATT stand back and let somebody else fix the problem.
I have spoken with account cancellation services at ATT many times with the intention of striking a deal by merely pointing (politely) out the cost of going to another carrier is less than my current options....they are always willing to accomodate.
Sent from my MB860 using XDA Premium App
cmccollough said:
I'm going to start "losing" my phone. According to my friend who is a district manager of att stores in my area, if you report your phone "lost," not stolen, they will send you a brand new phone as opposed to a refurbished one. You can report a phone lost twice a year. So figure, lose it, sell on craigslist, make $100 or so, get a new phone...repeat. I felt bad at first, but now hearing about this I feel as though its justified. An eye for an eye
Click to expand...
Click to collapse
You know that's insurance fraud right?
Sent from my MB860 using Tapatalk
cmccollough said:
I'm going to start "losing" my phone. According to my friend who is a district manager of att stores in my area, if you report your phone "lost," not stolen, they will send you a brand new phone as opposed to a refurbished one. You can report a phone lost twice a year. So figure, lose it, sell on craigslist, make $100 or so, get a new phone...repeat. I felt bad at first, but now hearing about this I feel as though its justified. An eye for an eye
Click to expand...
Click to collapse
This is why our rates are going up.... thanks alot!!!
Sent from my MB860 using XDA App
I wonder if this is related to the [potential] eventual AT&T-sanctioned unlocking of the Atrix bootloader?
I think it may also be due to the fact that an lte ATRIX is likely on the way...perhaps a launch phone for AT&T lte... would basicly be a cut/paste of the bionic.
Makes sense, once lte launches on AT&T any lte phone will also do hspa +... I expect it by the end of the year. And all of the people that purchased the original ATRIX may begin looking for a way out/upgrade....etc
Sent from my MB860 using XDA Premium App
CaelanT said:
Interesting rant on the AT&T forums about the iPhone insurance:
"I have just recently purchased an iPhone 3GS and procured insurance through Asurion. My bill: $11.99/month - $99/deduct - 24hr delivery.
As of September of 2011, ALL iPhone users will be forced to convert to AT&T's "new" iPhone insurance plan, (equal to that of Asurion's current coverage) if they want desirable coverage (including theft and water damage). The only problem with that is this: in October of 2011, the monthly rate will INCREASE from $4.99 to $6.99 and the deductible will be $199.99 for ALL iPhone models, even those that were not previously in the third tier (3G and 3GS). So, not only does AT&T have the audacity to raise their rates in an economically troubled time, they also slap us in the face before they bend us over with the $199.99 deduct when it was originally just under half of that.
I am very displeased with this insurance scam AT&T has going. It is ridiculous that we have to keep paying MORE for the same crappy and under-educated service we've been dealing with for years. I have been an AT&T wireless customer since I got my first cell phone and have not been with another carrier, but what choice do we have if we want the "best". Well, this could very well be my last venture with AT&T, if something isn't done about this insurance scam. I' expect to pay something for a refurb replacement, but not 2/3 of the retail value (again, for a refurb) when I also pay the monthly fee.
Insurance Scam Equation:
iPhone 3GS in-store retail (new) - $449
iPhone 3GS online retail (refurb) - from $300
12 months insurance (under 12 month factory warranty) - $84
iPhone deductible - $199
$199
+$84
-------
$283
$283 replacement with insurance.
$300 replacement without insurance.
So what's the deal here... or better yet, WHERE'S the deal? I'm saving a measly $17 dollars by paying monthly to AT&T for more headache than ever needed, especially when I can go buy one over the net with no headaches (next day shipping available) for the same price.... It would be more worth it if it was a NEW phone and not a refurb, but in almost all cases you're going to get a refurb. Sorry AT&T, I just don't get it. The only way this would ever be worth it is if I was to break my phone twice in 12 months, then I'd be saving a little more, but not enough to have any real meaning."
Also you can see the following:
http://9to5mac.com/2011/07/12/att-raises-iphone-device-tier-on-october-4th-perhaps-signaling-launch-date/
This may not be all AT&T either from what I'm reading. I wonder how much of it is Asurion Insurance. I for one will be ditching coverage on my phone and my wife's phone. We'll keep the lower insurance for the kids phones though!
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1st The replacement is not a refurb but a new device (Iphones).
2nd It is Asurion, as the current coverage is $11.99 through them.And the deductible is actually $199 already with Mobile Protect. So for the IPhone it is actually lowering in price , SIGNIFICANTLY!!
3rd the 12 month warranty does not cover Loss/Theft. Lose your phone 3 months after purchasing it. What options do you have??
Of course the 3g/3gs are bit tough due to then original cost BUT for the IPhone 4 it is better than $450 to do an Early Upgrade and that is only after 6 months from upgrading/activating.
4th You always have the option of finding your own coverage through a 3rd party not affiliated with Asurion and AT&T (i.e State farm or Square Trade.)
BTW The insurance monthly rate will be $6.99 for all devices starting Oct. 1st. same $50 deductile for basic devices, $125 for advanced devices and $199 for IPhones.
Not to ruffle feathers of any kind but just wanted to clarify this.
Hey, does this count as a material change to the contract? i.e. get out of contract free?
Bruincdc said:
BTW The insurance monthly rate will be $6.99 for all devices starting Oct. 1st. same $50 deductile for basic devices, $125 for advanced devices and $199 for IPhones.
Not to ruffle feathers of any kind but just wanted to clarify this.
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I just got off the phone with AT&T Enterprise. The date for insurance change is October 4th, not October 1st. Also, this will not be limited to the iPhone regarding the tier change. The AT&T system does not yet show which phones will change to tier 3, but this information will be available on or before October 4th. So, it could be very likely the Atrix along with other smartphones will be added to the new tier.
http://mobileprotectionpack.att.com/pricing-enrollment.html
Also not trying to ruffle feathers.............just clarifying on an incorrect clarification!
Instead of the "insurance fraud route" *rolls eyes*
It would probably be much better to look into something like Squaretrade. They constantly float 30% discounts around.
Current code today is SUMMER ... (Max discount $30 per warranty)
Sent from my MB860 using XDA Premium App
I thought without insurance to cost to replace a phone is the full non-contract price. If so, that $283 vs $300 comparison is incorrect.

PSA! for those with moto x dev edition...asurion will not replace with dev edition

I have a verizon wirless moto x dev edition and I just found out that asurion (who I have to use with my protection plan) will NOT replace dev edition phones with dev edition phones. Instead they will replace with a standard moto x. I have since switched to square trade as they don't care and all they do i send out a check for the retail value of the phone.
chucky7910 said:
I have a verizon wirless moto x dev edition and I just found out that asurion (who I have to use with my protection plan) will NOT replace dev edition phones with dev edition phones. Instead they will replace with a standard moto x. I have since switched to square trade as they don't care and all they do i send out a check for the retail value of the phone.
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Uh, I suspect that's illegal. They can't warranty something and arbitrarily choose a substitute just because they feel like it, unless it's up front in the terms and conditions. Just like if Motorola warranties my Moto X, they can't arbitrarily choose to replace it with a RAZR or something.
Where'd you get this information?
binary visions said:
Uh, I suspect that's illegal. They can't warranty something and arbitrarily choose a substitute just because they feel like it, unless it's up front in the terms and conditions. Just like if Motorola warranties my Moto X, they can't arbitrarily choose to replace it with a RAZR or something.
Where'd you get this information?
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I called Asurion. They said that they only replace standard equipment... They don't have Dev editions to replace mine with.
chucky7910 said:
I called Asurion. They said that they only replace standard equipment... They don't have Dev editions to replace mine with.
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Funny, look at this from their agreement:
2. Our Options
At our option, we or the Authorized Service Center may provide substitute equipment or repair the Covered Property with substitute parts, of like kind, quality and functionality, that:
a. Have been refurbished, and may contain nonoriginal manufacturer parts; or
b. Are a different brand, model or color.
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I guess that's not an insurance I would ever want to buy. Basically they're saying it's their discretion as to what constitutes a similar substitute. Screw that.
Basically they're saying they could give you something that's not even a Moto x. LOL
Always read the fine print.
Sent from my Moto X cellular telephone...
Yup, don't think I'll be using asurion ever again... Square trade is the way to go.
Square trade doesn't cover lost or stolen devices. Just so you know.
Sent from my XT1060
i had an awful asurion experience with my galaxy nexus. they kept sending me faulty refurbished pieces of $hi7. One with a broken charge port, another with faulty radio and broken speaker, and the last one with way spottier connection than my first galaxy nexus. I finally gave up sending them phones and dealt with the connection until buying the moto x now. i'll never use their service again. i've just decided to put money into a savings every paycheck towards my own "phone insurance" plan.
This goes both ways though. Back in the day my buddy had a DROID Eris. It reached its EOL and he cracked the screen. Asurion replaced it with a brand new DROID Incredible as it was considered its substitute.
I buy phones unlocked and don't insure them. Overall just doesn't seem worth. TMo insures not for free though which I love.
Sent from my Nexus 7
elpeterson said:
This goes both ways though. Back in the day my buddy had a DROID Eris. It reached its EOL and he cracked the screen. Asurion replaced it with a brand new DROID Incredible as it was considered its substitute.
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That's typically how insurance works, though. Usually the verbiage is "equal or greater value" - a regular Moto X is not equal or greater value than a developer edition.
I purchased my warranty through squaretrade and haven't had to use it thankfully. I'm on verizon and bought the developer edition. I called square's customer support and expressed concerns about my phone being replaced with a regular version and the agent actually changed the name of my device to 'Motorola Verizon Device' so they would be forced to read my receipt and see it was a special device. Hopefully this will help should I have to use their service.
binary visions said:
That's typically how insurance works, though. Usually the verbiage is "equal or greater value" - a regular Moto X is not equal or greater value than a developer edition.
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I agree. Their line of thinking though is its a developer device and all they are going to do is replace it with a regular one. My recommendation to anyone considering insurance is to just put away $10 a month for the entirety that you own your phone. If you don't use it, awesome take the money and get a new phone with it and then repeat the process.
elpeterson said:
I agree. Their line of thinking though is its a developer device and all they are going to do is replace it with a regular one. My recommendation to anyone considering insurance is to just put away $10 a month for the entirety that you own your phone. If you don't use it, awesome take the money and get a new phone with it and then repeat the process.
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I generally don't think it's a good idea to insure things that you can afford to replace.
Insurance as an industry wouldn't work if it was a good bet, so it's something you should weigh. Are you the type to break or lose a phone? Is it really going to be hard for you to scrape up a few hundred bucks if the worst happens? Maybe that's a good reason to buy insurance. For a majority of users, though, who aren't regularly destroying phones and have normal credit cards and savings accounts, it's almost always going to be a better choice to replace a phone as needed (or buy a good case) instead of buying the insurance.
You buy medical insurance, or life insurance, or car insurance, because most people can't even begin to pay for those things without it - or the risk is so high if the worst happens. Phones? Laptops? Televisions? Replace as needed unless you really can't afford it (and if you can't afford it, maybe you should evaluate if you need the item to start with).
That's why don't buy the useless phone insurance people. The amount of money you pay monthly and deductible, you can as well pay for a used phone. Also you pay that for every phone you own, so basically throwing free money at useless insurance. It's not that phones cost thousands of dollars. Less than $650 any flagship, Moto used can easily get around or below $300.
binary visions said:
That's typically how insurance works, though. Usually the verbiage is "equal or greater value" - a regular Moto X is not equal or greater value than a developer edition.
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That's called betterment, not insurance. Insurance is there to get you back, as close as possible, to where you were before the loss/damage/etc. Think "like kind and quality".
kirdroid said:
That's why don't buy the useless phone insurance people. The amount of money you pay monthly and deductible, you can as well pay for a used phone. Also you pay that for every phone you own, so basically throwing free money at useless insurance. It's not that phones cost thousands of dollars. Less than $650 any flagship, Moto used to can easily get around or below $300.
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Yeah, people don't seem to understand how bad a deal phone insurance is, especially for a less expensive phone like the Moto X.
7.99*24+100 deductible if you do break and you're already at 300 bucks. The only conceivable way insurance makes sense is if you break a flagship phone the first week of ownership.
And that's why I purchased the Motorola insurance. Lower deductible and only $85 for the warranty. They just won't replace if it's lost...I've NEVER lost and of my unlocked bootloader phones using avast
Sent from my XT1053 using xda app-developers app
needleyepoke said:
And that's why I purchased the Motorola insurance. Lower deductible and only $85 for the warranty. They just won't replace if it's lost...I've NEVER lost and of my unlocked bootloader phones using avast
Sent from my XT1053 using xda app-developers app
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I tried to purchase the insurance through Moto when I got the phone, it went through just fine but I got a call the next day from them saying it was a mistake and they couldn't insure the phone so I had to sign up for Asurion. Now, you an be sure I'm going to hit VZW and remove that from my monthly charges and just take the money that I would be paying and put it into savings JIC.
matjmonk said:
I tried to purchase the insurance through Moto when I got the phone, it went through just fine but I got a call the next day from them saying it was a mistake and they couldn't insure the phone so I had to sign up for Asurion. Now, you an be sure I'm going to hit VZW and remove that from my monthly charges and just take the money that I would be paying and put it into savings JIC.
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When I ordered mine they said I had 14 days to get the insurance. So I didn't pay for it till about 10 days. I of course unlocked the bootloader the first day I received it lol...
Thanks to this thread, I removed the asurion insurance from my verizon account.
Only used it twice or so since I've had service with verizon

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