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Hello
I bought mine Vario II (with CoPilot) just 8 days ago, so I've enjoyed it quite a lot for the past days
yet .. ~30 hours ago I found out that the touch screen was not responding at all .. well restart did not help, getting the battery out and putting it back again didn't help too ... I tried to do EVERYTHING with the thing ... starting with restoring factory settings (all the data! ) , ending with browsing the forums for common failures ...
Finally I ended up with the very start page where the Vario II asks for tapping the screen (irony huh ?) to start setting it up ..
Since I was not able to make it work again (the whole thing seemed to be working fine ... just the touch screen ... ) so I brought it to the local T-Mobile shop today in the morning.. guess what, the guy at the shop just removed the battery and put it back again (I've done that XXX times during the night) AND IT STARTED WORKING again ... I couldn't understand anything there, felt really lame
anyway after I've left the shop and used it for quite a bit it started again .. now I've kind of figured it out .. when I'm using the device actively (the temp raises) and it starts at the top right corner of the screen .. the touch screen just flickers there and then after a minute or so it doesn't respond at all any more .. if I just put it away and don't use it - the screen responds again after some time ...
NOW finally the question is: has anyone had any problems with Vario II like I do? I ought to think that it is a somewhat faulty device that I've got (it hasn't been physically damaged)
PS the touch-screen gets stagnant faster with bigger programs (CoPilot, Skype, etc...) and it takes some time to get stuck with just using the phone...
btw I've put a temperature thingy in the device - it shows that the battery temp is at 42 C . Isn't that a bit too much ?
yeah and how do I figure out what version it is ? I mean the S/N that is mentioned here ( http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems )
?
wundis said:
anyway after I've left the shop and used it for quite a bit it started again .. now I've kind of figured it out .. when I'm using the device actively (the temp raises) and it starts at the top right corner of the screen .. the touch screen just flickers there and then after a minute or so it doesn't respond at all any more .. if I just put it away and don't use it - the screen responds again after some time ...
NOW finally the question is: has anyone had any problems with Vario II like I do? I ought to think that it is a somewhat faulty device that I've got (it hasn't been physically damaged)
Click to expand...
Click to collapse
Yes, one of my Hermes' had the exact same problem - touch screen malfunction starting at the upper right corner when temperature rose. The usual tricks to solve the screen alignment problem (loosening the screws, removing the gasket with a stripe of a business card) didn't help at all. I returned the device and got a new one.
yeah and how do I figure out what version it is ? I mean the S/N that is mentioned here ( http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems )
?
Click to expand...
Click to collapse
It's printed on the box (at least of an O2 Trion) and on the sticker underneath the battery. Just look for the S/N starting with HTC6xx... but "our" defect is not the normal SA problem, it seems to be much rarer and not described in the Wiki.
Cheers
Daniel
Thank you so much for the answer Daniel, I'll get them to change it tomorrow.
I have exactly the same problem with my TyTN. In the morning, after the phone has been off all night, the touchscreen works for maybe 30mins, then the phone warms up and the screen ceases functioning. Bizarre though - I got the phone about two weeks ago - the screen worked fine (i.e. under all temp. conditions) for about 7 days, then it decided to crap out. Tried all the usual SA type solutions - as you guys noted above they didn't work. Gonna have to go back to the shop and get it replaced :-(
Oh, nearly forgot, s/n is HT632
One other thing I noticed (not sure if this is normal behavior or if it started after the touchscreen borked) - When the phone is active (i.e. not locked or in standby,) the top status leds (wifi, bluetooth, gsm) don't flash. Once the device is put in standby (i.e. tapping the power button) they start flashing again. Like I said, not sure if this is normal or if its related to the touchscreen going.
Vrobenmat said:
One other thing I noticed (not sure if this is normal behavior or if it started after the touchscreen borked) - When the phone is active (i.e. not locked or in standby,) the top status leds (wifi, bluetooth, gsm) don't flash.
Click to expand...
Click to collapse
This is definitely not normal. But it's an interesting observation. If the TyTN were a car, I'd say there's a bad ground connection somewhere.
Try a hard reset, and if that doesn't solve the problem, have it exchanged. (I very much doubt that a hard reset will help, but at least here customer service refuses to exchange a device before you tried a hard reset. )
Cheers
Daniel
Hard reset borked even more. Could't get past the touch screen calibration. Phone is now in the freezer to cool down - hopefully the touch screen will work long enough so I can get past the calibration
*EDIT* Just got it out the freezer (nice and cold now.) Hard reset, got through the calibration, everything ok for about 10 mins. LED's flashing with backlight on and touchscreen working. Then - touchscreen non-responsive at exactly the same time the status LED's cut out. I'm hypothesising that there's some kind of electrical short between the circuitry for the touchpad and the status LED's - it shorts as the devices temperature rises and (i guess) some of the materials expand and come into contact with each other. Since I don't want to void my warranty in case I have to take the phone back to the store, I haven't opened it up to confirm this. Has anyone had a detailed look at the connections at the top of the screen and around the status LED's to see if my explanation is at least possible? (then I might open it up and see if I can insulate the connections.)
tadzio said:
Yes, one of my Hermes' had the exact same problem - touch screen malfunction starting at the upper right corner when temperature rose. The usual tricks to solve the screen alignment problem (loosening the screws, removing the gasket with a stripe of a business card) didn't help at all. I returned the device and got a new one.
It's printed on the box (at least of an O2 Trion) and on the sticker underneath the battery. Just look for the S/N starting with HTC6xx... but "our" defect is not the normal SA problem, it seems to be much rarer and not described in the Wiki.
Cheers
Daniel
Click to expand...
Click to collapse
I have the exact same problem!!
Two additional points :
1) my device screen will not switch off automaticaly and will stay on for ever unless I switch it off
2) When the issue manifests itself for the first time the device would automaticaly go back to the today screen like if the OK button would have been pressed many time or ... was stuck!!
That's my second Tytn device the first one had the SA defect.
I was so happy when I got my new one because the S/N showed HTC637XXX but sounds like a new issue even though I'm pretty convince that that the SA issue is not far from being related to this one.
My device SPV3100 HERM100
Hello lads,
Absolutely everything you've posted seems to be happening to my device.
Now the touch screen fails to respond even if it's cold (been lying on the bed for 5 hours doing nothing at all .. ). damn... seems like I'll have to ask the local shop to get me a free portable refrigerator for the thing to work properly
HT645
Vrobenmat said:
Hard reset borked even more. Could't get past the touch screen calibration. Phone is now in the freezer to cool down - hopefully the touch screen will work long enough so I can get past the calibration
*EDIT* Just got it out the freezer (nice and cold now.) Hard reset, got through the calibration, everything ok for about 10 mins. LED's flashing with backlight on and touchscreen working. Then - touchscreen non-responsive at exactly the same time the status LED's cut out. I'm hypothesising that there's some kind of electrical short between the circuitry for the touchpad and the status LED's - it shorts as the devices temperature rises and (i guess) some of the materials expand and come into contact with each other. Since I don't want to void my warranty in case I have to take the phone back to the store, I haven't opened it up to confirm this. Has anyone had a detailed look at the connections at the top of the screen and around the status LED's to see if my explanation is at least possible? (then I might open it up and see if I can insulate the connections.)
Click to expand...
Click to collapse
Might get a chance to have an internal look tomorrow. From memory, and can't remember if the Wiki or Japanese dismantling site shows this, but I recall only a single mylar ribbon cable coming from screen area through to main board. There are if memory serves push in multi connectors from the bottom hard keypad and from front camera board (inc LEDs) to the muti ribbon cable on the back of the screen. Thus, simply put the screen, camera,hard phone keys all connect at the back of the screen to a single multi ribbon cable that goes to main board. Possibility then of a short with digitizer is at least possible. Of course digitizers are suceptible to current leakage and field interference so would not have to be an actual physical contact but could just be a close proximity issue.
Mike
Facing the same problems...
... I've been thinking about repalcing the display and the touchscreen. But now, considering that it is a HW issue, I can only replace these two things. If the bug is in the module above the screen (statur leds and camera) or related to the wireing at the back of the screen, it won't get rid of the problem. On the other hand, if it is a problem with the screen getting too hot, then I'm on the right track...
Has anyone tried this yet?
I'll try to call HTC on monday, maybe they know where the bug is.
HTC is not able or not willing to share what they know about the problem...
Hello, they excuse my English, I am possessor of a TYNT and I am with he himself problem that you, the problem is a failure of weld in the processador, when it reaches certain temperature fails and cooling it or pressing strongly on the processor it lets fail.
Greetings.
ezbook said:
Hello, they excuse my English, I am possessor of a TYNT and I am with he himself problem that you, the problem is a failure of weld in the processador, when it reaches certain temperature fails and cooling it or pressing strongly on the processor it lets fail.
Greetings.
Click to expand...
Click to collapse
There may well be truth in what you say, I too believe it is something similar in some cases.
Do you have any proof of your suggestion. Can you provide pics or a diagram of the solder point you mean??
Mike
Hmm? The processor...?
...sorry, don't think so.
It's just that this bug occurs after using a device for months, isn't it?
Now, the first two weeks I installed all kind of programs using the wireless LAN almost permanently. My Hermes was never as "hot" as during its first two weeks. And what about the sliding-out of the keyboard? Doesn’t it always start there? This just doesn't sound right, does it?
Just received an email from someone who drew my attention to the ribbon cable connecting the upper and the lower part. What if there is a short one due to the plastic scratching the cable and then... who knows?
However, I do not disagree as far as the temp is concerned. Therefore, I'll put my Hermes on ice and see how long it does things right...
And still, there is no chance that it is related to the processor. If the processors ALU is getting too hot the entire device would be effected, wouldn’t it?
Anyways, I'm determined to find out what it is!
++ I just found a very peculiar post in the WIZARD forum. It was about some top-side buttons that kept pressing
++ without even touching… Opening the assigned programs over and over again. Odd, isn’t it?
++ That’s a HTC device AND has a sliding keyboard with a ribbon cable as a connector…
++ Yet, it operates with a different processor on a different main board.
++
++ Still blaming the processor?
microft said:
...sorry, don't think so.
It's just that this bug occurs after using a device for months, isn't it?
Now, the first two weeks I installed all kind of programs using the wireless LAN almost permanently. My Hermes was never as "hot" as during its first two weeks. And what about the sliding-out of the keyboard? Doesn’t it always start there? This just doesn't sound right, does it?
Just received an email from someone who drew my attention to the ribbon cable connecting the upper and the lower part. What if there is a short one due to the plastic scratching the cable and then... who knows?
However, I do not disagree as far as the temp is concerned. Therefore, I'll put my Hermes on ice and see how long it does things right...
And still, there is no chance that it is related to the processor. If the processors ALU is getting too hot the entire device would be effected, wouldn’t it?
Anyways, I'm determined to find out what it is!
++ I just found a very peculiar post in the WIZARD forum. It was about some top-side buttons that kept pressing
++ without even touching… Opening the assigned programs over and over again. Odd, isn’t it?
++ That’s a HTC device AND has a sliding keyboard with a ribbon cable as a connector…
++ Yet, it operates with a different processor on a different main board.
++
++ Still blaming the processor?
Click to expand...
Click to collapse
And you are right too! if it appears that I am tending to agree with both above posts when on the face of it they disagree with each other it's because:
1
There are different manifestations of this problem - the causes may not always be the same
2
I agree it's NOT the processor and firmly believe it's hardware related. Of course it could be be a break (sometimes intermittent) in contact somewhere between screen and board or even a broken contact on the board (IN SOME CASES)
3
In other cases it's just pressure being put on the touch sensitive screen often at the very inconvenient top right corner that closes/minimises applications or opens start menu.
There has not been a reliable way to fix this issue other than device replacement. Replacing the screen has been notable for it's failure to resolve the issue.
Mike
mikechannon said:
And you are right too! if it appears that I am tending to agree with both above posts when on the face of it they disagree with each other it's because:
1
There are different manifestations of this problem - the causes may not always be the same
2
I agree it's NOT the processor and firmly believe it's hardware related. Of course it could be be a break (sometimes intermittent) in contact somewhere between screen and board or even a broken contact on the board (IN SOME CASES)
3
In other cases it's just pressure being put on the touch sensitive screen often at the very inconvenient top right corner that closes/minimises applications or opens start menu.
There has not been a reliable way to fix this issue other than device replacement. Replacing the screen has been notable for it's failure to resolve the issue.
Mike
Click to expand...
Click to collapse
So do you think the bug is to be found on the main board at all?
I'm planning to replace some parts from the screen half. In fact there are just 3 possible error sources:
1) The lcd in combination with the digitalizer;
2) The ribbon cable connecting screen parts and keypad at bottom; and
3) The keypad at the bottom itself
The ribbon cable includs the electronics for the status leds as well as the EARphone. ;-)
Soon I will be on all three of the above parts and if the error ain't there... I'm going to be MAD.
Will keep you IN THE LOOP!
Hello again, my conclusion is based on which I have disassembled my TYNT completely and I have connected it without the keyboard, of this form I have hoped to that it began to fail, later I have been moving and touching in any case the flat cable that unites the motherboard with the screen, the small circuit that takes built-in without obtaining results, single I have even obtained that it returns to work blowing air on the strongly pressed processor or on. Another observation is that if just ignited the machine and working correctly we applied single heat on the processor, begins to fail the touch screen. To my also is to me strange east failure since the temperature of the processor is not excessive when it fails, in fact desire firmly to be mistaken because there am lost the guarantee. Seguire investigating is matendre informed to you.
Greetings.
microft said:
So do you think the bug is to be found on the main board at all?
I'm planning to replace some parts from the screen half. In fact there are just 3 possible error sources:
1) The lcd in combination with the digitalizer;
Click to expand...
Click to collapse
May be a fault there, but if it's just a squeeze due to heat ? pressure it may not resolve the issue.
2) The ribbon cable connecting screen parts and keypad at bottom; and
3) The keypad at the bottom itself
The ribbon cable includs the electronics for the status leds as well as the microphone.
Soon I will be on all three of the above parts and if the error ain't there... I'm going to be MAD.
Will keep you IN THE LOOP!
Click to expand...
Click to collapse
I assume you mean earphone above as the microphone is on the mainboard.
Mike
Again I have tested, with the disassembled machine totally, start up it, I hope to that the touch screen does not respond and I put my tynt in the refrigerator, after two minutes and without moving I touch it the screen and magic, works correctly hata that again coje the room temperature.
Greetings.
ezbook said:
Hello again, my conclusion is based on which I have disassembled my TYNT completely and I have connected it without the keyboard, of this form I have hoped to that it began to fail, later I have been moving and touching in any case the flat cable that unites the motherboard with the screen, the small circuit that takes built-in without obtaining results, single I have even obtained that it returns to work blowing air on the strongly pressed processor or on. Another observation is that if just ignited the machine and working correctly we applied single heat on the processor, begins to fail the touch screen. To my also is to me strange east failure since the temperature of the processor is not excessive when it fails, in fact desire firmly to be mistaken because there am lost the guarantee. Seguire investigating is matendre informed to you.
Greetings.
Click to expand...
Click to collapse
This is very interesting. When I said above it is not the processor, I meant it is not a software issue related to the processor. It can of course be a heat related problem with the processor. To summarise what you have found:
1
You have a device that when first started works OK
2
If you apply heat (but not much) to the processor it fails
3
If you apply pressure to the processor it works again
4
It begins working again when you blow on the processor or put it in the fridge.
5
If you move/press or ensure the ribbon cable has a firm contact - this has no effect.
Please post if any of the above is NOT correct ALSO please post which chip you are heating/pressing.
Cheers
Mike
Hello again, everything is correct except point 3 really when this failing and you press on the then microprocessor the touch screen works correctly. Associate images.
Greetings.
EDIT by Mike. Point 3 has been edited in Mike's post to show the correct situation.
I have read many threads and forums about the problem of the Hermes becoming white. The soft reset in this case does not help.
I found the explanation in my case and I am not able to fix it quickly, without opening the device to screw the connector.
The problem is only due to the temperature of the device. When the temp is to hot, the screen is white, in my case, it typically happens when it stays in my pocket et I moving too much throug the office ;-)
Solution, simply open the keyboard and gently blow in the thin area between the two parts of the device.. in my case, the screen comes back in 2-3 seconds.
Enjoy !
Eric
Hermes/Schaps 4.31/Orange CH
To be honest, I have this problem on my 838 (wizard) previously.
I have found someone (engineer who I need to pay) help me to check.
It is actually the connection cable between the keyboard and screen start breaking.
This makes the connection poor.
End up, my wizard cannot be repaired and I have borrow my freinds hermes to use in the mean time.
I suggest you pay special attention to it.
I suppecm that you blow it is actually helping the connection of that cable.
huh
are you guys serious in what you're talking about?
blow in between the two parts of the device when it's hot to get the connection of the cable back?
are you sure you are talking about a mobile phone and not about a compressor?
thanks for your feedback. I am convince that in my case, the gentle blow does not move the connecting cable.
Additionaly, the tipical symptom reported in various thread is that the soft reset does not help, while letting it apart for 15 minutes does help. It can confirm that the simple temperature idea is fine.
Again, it works for me, it can help others, and sorry for the others that won't find a solution with mine!
actually, i am neutal to this topic.
But just want to share my experience.
In my case, my cable is aging. Initially, it can help with slide the keyboard open and close.
End up the engineer told me that cannot be repaired deal to no parts. he examined it using a microsope watching the cable.
no need to take it too series.
It is a cable connection issue, it is caused by either dropping or opening and closing the device numerous times. It can be fixed the part cost around $20 kinda hard to find but can be found if you search enought. I can repair the device if your interested either pm me or you can contact me at
[email protected]
nate
when this happened to my hermes last August i found slightly unscrewing the two screws on the back of the screen fixed it & not had a problem since
didnt know what the white screen was 'till i got it right after the external volume crapped out, so tired of tinkering with hermes, going Kaiser
As a science experiment I have bought a number of hermes on ebay- it is a cable connection issue or worn cable in the 4 I have played with - all fixed by cleaning and reinstalling cable/connection or replacing the cable assembly. I cant say this is the only bug but 4 outy of 4 inducates a trend to me
John
Oh my gosh, topic starter, that is the same exact issue that I frequently have with my 8525. I eventually found out that if I leave it in direct sunlight, put it in my pocket for too long, or in anyway expose it to relative heat, then it would turn white.
That's a nice "fix" you have there hahah. As for me, I just let it cool down by placing it in a cool and shaded place, works like a charm after a few minutes.
Anyone with a WHITE screen MUST READ this!!!
To bring credit to what I say below, I haved had tinkering experience with electronics for the past 10 years, not to mention that I am currently a 3rd year electronics engineering student.
I currently have 4 hermes units.
When I first had the white screen prolem on my first hermes about a year ago (may be 8-10 months?) my research on the net revealed that the problem is apparently the connector on the button pad board (part number 50H000380-30M-A). After serious tinkering and tweaking I finally got the (extremely sensitive) connector connected up so that the white screen issue actually dissapeared. However, since the connection was so delicate and so sensitive, I had to fix it in place with a hot glue. Hot glue actually added some thickness to it; given that there isn't much tolerance between the top of the connector and the cover, I needed to scrape away some plastic without putting a hole in it so it can accommodate the extra thickness, this is also required for the sliding function to be smooth.
However, right now I have 4 hermes, and I am faced with the same issue. On two units I have the white screen problem. After some intuitive testing I have found that the problem is not with the flex cable, nor with the connector on the flex cable, nor the connector on the button pad board. The problem is with the actual button pad board itself, as it contains fair bit of circuitry on board.
This is how I came to the conclusion. Since the white screen can be fixed with sensitive alignment of the connecor on the board, I wondered if it will display anything with that D-pad (button pad board) disconnected. On trial, it didn't display anything on both a functional unit and a unit with a white screen issue. From this I made the assumtion that the LCD initialisation sequence is contained on the button pad board (part number 50H000380-30M-A).
Having made this assumption, I thought since the symptoms of having it disconnected on a functional unit is the same with a unit that has the white screen symptom, I wondered if it will fix the white screen problem if I changed over the button pad board. On trial, I found that the white screen problem was a thing of the past. So, I don't know what on the button pad board actually causes the white screen, but it is DEFINITELY the board it self and not the connector.
PS: I don't know the proper names of the components but by the button pad board I am talking about is the board that lies under the front buttons of the unit that has the call, end call, start, ok...etc buttons.
uengin, u totally had make ur homework regarding the white-screen-issue.
Anyway, for me, I face the exact problem too. And my way is much simpler. When ever I face the white-screen problem (this cause by the high temperature, coz I notice it only happen when I put my 838 on my pocket while walking during sunny day), I simply turn off the screen for a while (by lightly pressing the power button), like 3-5 second, then turn on the screen back. And, voila~ it back to normal.
i get a white screen when i press on the plastic casing on the lower right side of the screen, above the right bar button. no temperature involved here. sending the hermes to sleep and waking it up restores the normal screen.
pcpc said:
i get a white screen when i press on the plastic casing on the lower right side of the screen, above the right bar button. no temperature involved here. sending the hermes to sleep and waking it up restores the normal screen.
Click to expand...
Click to collapse
There's actually a BGA chip in that vicinity on the button pad circuit board. It may or may not be that chip thats causing the issues, but I find it higly likely it is...
uengin said:
There's actually a BGA chip in that vicinity on the button pad circuit board. It may or may not be that chip thats causing the issues, but I find it higly likely it is...
Click to expand...
Click to collapse
if it is the chip, then this would be a loose soldering point?
would you recommend to handle the hermes with great care? eg. not putting it in my trouser pocket because oft the pressure?
pcpc said:
if it is the chip, then this would be a loose soldering point?
would you recommend to handle the hermes with great care? eg. not putting it in my trouser pocket because oft the pressure?
Click to expand...
Click to collapse
I doubt its a "loose" solder joint. It could be a dry joint. But then again you never know. However, the symptoms with the heating and cooling mentioned in the thread it could be one of the several devices on the button pad board failing due to heat.
As a general rule of thumb, definitely electronic devices of this calibre should be dealt with a level of care indeed.
nohanz said:
uengin, u totally had make ur homework regarding the white-screen-issue.
Anyway, for me, I face the exact problem too. And my way is much simpler. When ever I face the white-screen problem (this cause by the high temperature, coz I notice it only happen when I put my 838 on my pocket while walking during sunny day), I simply turn off the screen for a while (by lightly pressing the power button), like 3-5 second, then turn on the screen back. And, voila~ it back to normal.
Click to expand...
Click to collapse
Same for me which seems software issue but how to solve it
I'm having white screen problem too. I highly doubt it has anything to do with a cable because:
1) I almost never use keyboard, aka don't slide open the phone
2) lately white screen often happens when I touch a screen.
3) several times white screen got fixed by holding the phone next to aircondition outlet.
4) white screen recently started at the same time I've noticed that the battery started dying, it doesn't last as long as before. Before this battery I had another one, similar, and also never had white screen while that battery was new.
To conclude all this, at least in my case is more likely it's a battery issue and/or overheat. Tomorrow I'll use the original battery (I've replaced it with 3k mAh 2 years ago) this should proof me right or wrong.
My white screen issues started after a waist-high drop onto concrete, accompanied by the D-Pad and the surrounding buttons not working. In order to get the white screen to go away and the buttons to work again, I have a simple 2-step process:
Put the Hermes to sleep
Press hard right above the D-Pad/below the screen
When I wake the device up, it works just fine!
Interesting Find......
I just noticed something about my white screens.
IF the poweron led does NOT turn on then I get white screen when turning on my hermes.
If the poweron led turns ON(lights up) when turning my phone on then it won't white screen on me.
Hi guys I won a HTC HD2 on ebay the other day for quite cheap. Although in non working order. Now the problem with it is the touch screen itself, I can unlock the phone and turn the phone on it's just when I do normal actions on the phone, it automatically randomly clicks anywhere. So for example I open the start menu app drawer, it keeps going into settings or inserting a shortcut.
So to cut it short, the screen is not responding to my actions, it does it's own actions, wierd.
So is this a digitizer fault or something else? What would I need to buy a digitizer or touchscreen lcd or whatever it is.
Thanks in advancement!
does it do that when its connected to a wall charger? does it mess up when it is laying still and flat on a stable surface?
if so, i've noticed that behavior when using some high amperage non-htc wall chargers...i think all of the ones that gave me trouble were cheap knockoffs or generic ones. i would get random screen touches here and there, especially when the phone was charging through the 30% to 90% range (approximately).
i'm not an electronics engineer (more of the software engineer variety) but maybe the high current causes some grounding/shorting of stuff that the HD2's touch screen can't handle.
in your case, might also be because some connector is loose or the screen isn't fitted properly. might just be a ****ed up touchscreen that needs replacing!
Yeah maybe, it's the middle section of the touchscreen that does it mostly. It's definitely not the charger i'm sure of it. Well i've bought a new digitizer off ebay, should fit in a few days and see how it goes.
So I have an issue with a 2012 N7, warranty is long gone. I've tried all suggestions from billykxda's thread, but no luck thus far. I've also tried Google's official page on the topic as well.
I've left the device charging for many consecutive hours, both via AC power and USB, and I suspect my issue resides with the LCD screen. Also tried a hard battery pull. It's also important to note that I haven't undertaken any mods on the device at all, i.e. the bootloader is still locked and USB debugging is not enabled yet.
When I plug the device into my PC the Win7 driver notification bubble pops up, usually reporting either an Unknown Device or an "APX drivers not installed" message. I'm unable to get it to boot into Fastboot, Recovery, or Android OS. Plugging/unplugging the device via USB yields these driver messages over and over again, along with the Win7 sound notification, so the device isn't totally dead, but no amount of button combinations or 30-60+ second button holds are getting any response.
Has anyone else experienced these issues before? Do you think my device is totally dead?
AvidPhisherman said:
Has anyone else experienced these issues before?
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Click to collapse
Yes; I am also experiencing similar issues. Unfortunately, I have not reached a solution. I just replaced a broken screen for a friend. Once I got the screen in, I tried turning it on but didn't see anything happen. I began to research and thought I had the dead battery issue that most people get when leaving it unplugged for an extended period of time. I plugged it in using the wall adapter for a few hours, used the power+volume buttons and still didn't get any response. Finally, I decided to charge it with my PC. The PC recognized something was plugged in, installed drivers, and now I have a Nexus 7 in my connected devices list. While connected to my PC, I hold power+volume down and hear the USB disconnect, reconnect, and have an unrecognizable device attached. This leads me to believe that the Nexus 7 is working properly and the screen is not working. I have taken the entire device apart to re-seat all connections 3 different times and still cannot get it to work. I hope someone can shed some light on our issues!
Edit: I forgot to mention, I also tested the battery with a digital multimeter. It reads approximately 3.79 volts DC. I thought it may be important to state this in case the issue is battery related. I'm not certain what the correct value should be for it to work properly.
I am currently trying to diagnose this problem. Yesterday, I hopped on Craigslist and bought a working Nexus 7 for 50$. I am currently taking it apart to rob parts from it and figure out where the problem is. So far I have tested the battery. The battery reads approximately 3.78 volts DC so I can probably rule this out as my problem.
Also, I noticed something strange yesterday. I took the broken Nexus with me when I went to meet up with the man selling the used/working Nexus. While I was outside in very bright sunlight, I pushed the power button on the broken Nexus. I noticed that I could actually see the screen doing something. It was all fuzzy and had lines running every where, but you could in fact see it doing something. I think the replacement screen I received is bad, but I won't know until I start swapping parts.
AvidPhisherman, for now maybe try taking your Nexus out in very bright sunlight and see if you can see the screen do anything when you press the power button. Also, I'm not trying to hijack the thread. It seems that we have very similar issues. I hope to find something that fixes both of our problems.
Success.... kinda. I tried combining the broken Nexus 7 motherboard with the working Nexus 7 screen but it wouldn't fit since one is the 3G model, and the other is the Wifi only model. Next, I put everything back together on the broken N7, but this time I used the LCD ribbon cable from the good N7. Success!!! It powered up, and I can see the screen. My problem now, is that the screen is mostly unresponsive and acts like you are touching it in random spots, when you're not touching it at all. I'm taking it apart to re-seat the connections... again.
__redfox__ said:
Success.... kinda. I tried combining the broken Nexus 7 motherboard with the working Nexus 7 screen but it wouldn't fit since one is the 3G model, and the other is the Wifi only model. Next, I put everything back together on the broken N7, but this time I used the LCD ribbon cable from the good N7. Success!!! It powered up, and I can see the screen. My problem now, is that the screen is mostly unresponsive and acts like you are touching it in random spots, when you're not touching it at all. I'm taking it apart to re-seat the connections... again.
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Hey redfox thanks for taking in interest in this! You're not hijacking the thread, your posts are very helpful. Good to know I'm not the only one experiencing these issues.
I'm just a hobbyist with an interest in fixing things, although I don't have much experience with DIY fixing. I didn't have a chance to try turning the screen on under direct sunlight, but yesterday I took both my non-working Nexus 7s (the first one I mentioned in my OP, the second one just has a bad/hollowed out USB port) in to a repair shop for a free diagnosis. I'm actually a business user, my company owns the tablets but I'm responsible for maintenance/tech troubleshooting.
Please keep me posted with updates as to how your progress is going. I'll post again once I get a report from the repair shop re: my issues.
Hi,
I have been having the same problem,
I bought my wife a used Nexus 7 and it worked just fine for almost a year then all of the sudden the screen would not function
there would be lines going through it but it remain dark.
thank you for researching the matter i will try to buy the part online and see if i can get it to work now!
if i understand it correctly there is no need for a new mother board but just a new LCD ribbon cable?
godnessy said:
Hi,
I have been having the same problem,
I bought my wife a used Nexus 7 and it worked just fine for almost a year then all of the sudden the screen would not function
there would be lines going through it but it remain dark.
thank you for researching the matter i will try to buy the part online and see if i can get it to work now!
if i understand it correctly there is no need for a new mother board but just a new LCD ribbon cable?
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Click to collapse
I cannot guarantee that it will fix your screen, but it is possible. When I had this one out in the sun, it did the same thing. The screen was super dark, and I could see crazy lines. Hopefully a new ribbon/cable will fix your problem. They are only a few dollars on Amazon.com
godnessy said:
Hi,
I have been having the same problem,
I bought my wife a used Nexus 7 and it worked just fine for almost a year then all of the sudden the screen would not function
there would be lines going through it but it remain dark.
thank you for researching the matter i will try to buy the part online and see if i can get it to work now!
if i understand it correctly there is no need for a new mother board but just a new LCD ribbon cable?
Click to expand...
Click to collapse
__redfox__ said:
I cannot guarantee that it will fix your screen, but it is possible. When I had this one out in the sun, it did the same thing. The screen was super dark, and I could see crazy lines. Hopefully a new ribbon/cable will fix your problem. They are only a few dollars on Amazon.com
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Click to collapse
Hello fellow users! Quick update, I finally heard back from the repair shop.
Bad news - they tried swapping out the screen, then the battery, USB charging port, display cables, etc. etc. and nothing worked. Their diagnosis is that the tablet has a fried motherboard, and they're unable to repair and/or replace it
Good news - it cost me nothing to receive this diagnosis
Hopefully the outlook is not so grim for your respective N7s. Just wanted to post an update as to what I learned from this whole experience.
Hi guys, Reporting in.
Toke a while but i got the part AND found the stupid device!
After ALOT of fiddling, taking apart and putting back again i found out that the problem was the battery!
it looks like it was on its last leg and that caused all the strange screen stuff.
I dont have another battery to replace it so instead i hooked it up straight to a USB cable and into the socket and it works just fine
thanks for the tips and hopefully this helps someone else!
Hi,
i bought a factory refurbished I9600F from aliexpress. It worked great for 3 days, then the phone became slow to respond, the screen was flickering in yellow-green tones, and then wouldn't come back on but stay black. (but I would still get notification sounds for incoming messages, the notification LED was still working, and the menu keys also light up when I press home/power).
Pulling the battery fixed the issue once, but the problem came back after 1 hour.
I managed to revive the phone once more by pulling the battery and holding the power button to drain all remaining power in the device. The phone was working again for a few hours, but now it's back to having a black screen and even the power drain method doesn't work anymore...
So i'm guessing that replacing the screen won't fix the issue, since the screen is working just fine for a a while (both image and touch are perfect) - but then somehow there must be some electrical issue that causes the graphics unit to malfunction.
I checked the easily accessible connector to the left side of the battery, but it seems that the screen is mainly connected via flex cables that cannot be accessed unless you heat up your device and pry out the screen.
I have found some information on the internet that pressing hard on the spot where the flex cable connector is might fix the problem, but this didn't work for me.
FYI, I'm running the default Samsung firmware the device shipped with and used Kies + OTA update to get the latest official FW. No rooting or any other mods. Just some regular apps installed.
Any recommendation what I could try to fix this problem? Thank you all!!!
BTW, I have found similar reports on the internet here:
http://forums.androidcentral.com/samsung-galaxy-s5/405238-galaxy-s5-static-screen-won-t-turn.html
But the linked how-to-fix guide states that heating up the display assembly is only recommended on devices with a broken screen... So now I don't want to risk breaking my working screen.
So mainly my options are
a) open the device to check the flex cable connection
b) buy a new battery to see if that solves if (some people have reported success with a different battery)
c) buy a new screen assembly on aliexpress for around €135 and hope that a new screen will fix it...
Thoughts?
wutzin said:
So mainly my options are
a) open the device to check the flex cable connection
b) buy a new battery to see if that solves if (some people have reported success with a different battery)
c) buy a new screen assembly on aliexpress for around €135 and hope that a new screen will fix it...
Thoughts?
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Hello, how did you solve this? I currently have the same problem.
gustav9797 said:
Hello, how did you solve this? I currently have the same problem.
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sorry, i actually never was able to get this resolved. I tried removing the screen to get to the flex cable, but broke the screen because I hadn't heated up the glue enough...
Had to buy another device.
Sorry I don't have better news...
wutzin said:
sorry, i actually never was able to get this resolved. I tried removing the screen to get to the flex cable, but broke the screen because I hadn't heated up the glue enough...
Had to buy another device.
Sorry I don't have better news...
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I'm going find out the cause for this issue. I've disassembled one device that only lights up when it is warm. If I put it in the cooler it refuses to light up for some time after that. I tried placing only the screen in the cooler, also only the phone body in the cooler, but couldn't find any difference doing this as it refuses to light up both times for a couple of minutes then it works great again.
I've ordered another device that had its screen shattered so I will try my current screen on that device.
It could be some internal hardware fault in the mobo, it could be the LCD connector having a bad connection somehow, it could be the screen assembly itself, but I will find out eventually.
I've seen many places on the internet where people say this is a software issue. There is a very simple answer to that question. How could it be a software issue if not even the boot logo shows up when you start the phone?
I will keep this thread updated.
Verified that this is a problem with the motherboard. What circuit on the motherboard could have problems with cold temperatures? The main power one? If so, I will try replacing it with a different one.
Update: Was not able to fix it. Motherboard is now scrap.