Hiya
I've been getting a lot more call drops than usual recently.
Trying to make a call, I get a long pause with nothing at all then 3 pips/beeps as it drops the call. It takes about 5-8 redials before I can get a line out.
There is no difference either if I do a soft reset Reluctant to do a hard reset but if I do I'll try and backup first.
Then there are incomming calls. It misses them, or there are times when people calling get a long tone but i see their number flash up and it just drops the call and I get a missed call alert. Calling them back gives me.... the three pips
I can't win. I've tried screaming abuse at the phone but strangely enough it has no affect
Seriously considering ringing Orange tomorrow to see if I can get a replacement... Grr.
Suggestions anyone??
Tia
Elwyn
Sounds like a network issue and is probably down to your local 3g cell (either being just too far away or having other problems). And yes you might have two bars or whatever on signal strength but 3g can be problematic like that.
Try settings, phone, band, and changing it from Auto to GSM. This will force your device to use gsm instead of 3g. If that improves things, try switching back in a day or two to see if they've fixed the cell.
I'm in the city centre almost and from my flat I can see at least 3 seperate towers. Of which i know 2 are Orange
Thank you for your suggestions, I will try that later.
This problem though doesn't just happen at home I think I'll have to dig deeper...
I have had a wizard for about a month now with few issues. After the first couple days I settled on Jaguar 4.0 ROM, and it has been working great except for a few times when it freezes / won't let me unlock the screen to use it.
However, the past few days a big issue has come about. I can make calls easily, but I cannot receive them. People say it goes straight to my voicemail. My phone doesn't ring, doesn't tell me I have missed calls, doesn't tell me I have voicemail.
Last night I found one thing that may be part of the problem. On the top, it shows the network strength - this is always strong. To the left of that, it SHOULD show an 'E' symbol, possibly for the edge network (at&t) ? Anyways, I know the E is there when it works. I can also connect to internet via GPRS when this is there. Lately, that E symbol no longer shows up. Intead, it has a different symbol with an 'x' on it (two arrows in opposite directions with a small x). At first I thought this just meant I wasn't connected to the internet for data usage at that time, but I've learned that I cannot receive calls either. If I try to connect to the internet, it says connecting but never connects.
If I click around in the menus and connection menus, or reset the phone (sometimes), eventually I can get the 'E' to show again and the phone is working like it should (not sure how to actually get it back, but after clicking around in menus I can). However, it doesn't stay. It seems to stay on a few minutes, I think everything is ok, and then I look at my phone 30 minutes later and that symbol is gone, thus I am no longer receiving calls.
It's weird, because I can make calls easily regardless of the symbol there. I'm clearly connected to the network, have a signal, etc. I've checked flight mode, which is always off. I've checked settings and everything looks ok.
Any ideas on what is going on or how to fix this?
Edit: Note - Turning flight mode ON and then OFF seems to get the E back and the connection restored properly. I think the same happens by turning the phone OFF then ON. However, it only stays fixed temporarily (less than 30 minutes) and gives no notice the proper connection is lost. I just find out next time I look at the phone and see it's not working and find out I've missed important phone calls.
Several times recently (I'm not sure whether it started after I installed the OTA update or if it happened once before then) I have noticed that my phone says "No service" and doesn't pick up T-Mobile again until I power cycle.
It's not that unusual for me to see 0 bars of signal strength in my house; there are dropouts at various places, and I saw the same thing with AT&T on previous phones, so it's not a T-Mobile or Nexus One issue. The problem is that, once every few days, I will pull out my phone and see 0 bars and "No service" instead of "T-Mobile," and nothing short of a power cycle reestablishes the connection. I've tried going into and out of Airplane mode, with no effect, and I also tried using Settings -> Wireless & networks -> Mobile networks -> Network operators, and it never found any.
Maybe related is that when I try to power cycle after this occurs I have trouble doing so -- a few seconds into the shutdown sequence the circling arrow stops moving, I get some sort of notification "ping" and the trackball lights up, and the phone just sits there for a long time. Eventually it reboots -- whether because whatever it's waiting for times out and it continues the shutdown sequence or whether it's responding to my frustrated poking at various buttons while it's sitting there apparently doing nothing, I don't know.
If it's a hardware issue, it's very intermittent; I always have service after the reboot, and as I said, this only happens once every few days. I'm inclined to think it's a software or configuration problem (I'm using the stock 2.1-update1 firmware). Any thoughts or suggestions? TIA.
It happened again this evening when I had some more time to play around with it, so I have a bit more information about this problem.
When I tried Settings -> Wireless & networks -> Mobile networks -> Network operators, the circular arrow spun for a minute or two and eventually a little pop-up appeared saying, "Error searching for networks" or something like that.
It occurred to me that the SIM card might be bad or have a bad connection, so I installed an app (using wifi -- which, BTW, I had on throughout this whole process) that allows you to copy your contacts onto the SIM card and ran it. That seems not to be the problem, though, since that app could access the SIM card just fine, while I still had no service.
I toggled Airplane mode on and off, but there was still no change. I then again searched for network operators; the circular arrow appeared and stopped, then a couple of seconds later the phone spontaneously rebooted and I have service again.
Anybody have any guesses as to what these symptoms might indicate?
Every so often i got service but I cna't send text messges unless I power cycle. If I try to airplane mode cycle it won't let me get out of the mode.
wow, a bit refreshing knowing that I'm not the only one with this issue.
I'm on T-mobile and within the last week I've had 2 occassions where I looked at my phone and noticed no service, a power cycle caused it to freeze on "powering off" screen and I would have to pull the battery. After it booted it I had full bars again.
Within the last 2 weeks I have had issues where I would not be able to send a text messages until i power cycled.
The last time I had no service was 4 hours ago. I had to pull the battery to power cycle and get service again.
Thanks for the reply. I, also, pulled the battery the first time it hung in the shutdown sequence, but as I said in my first message, since then I have managed to complete the power-down after the hang, either because whatever it was waiting for eventually timed out or because something I did (e.g., holding down the power button for several seconds) overrode the wait. Next time it happens I'll try just waiting to see if it will complete the shutdown on its own.
Just out of curiosity, did you have wifi enabled at the time this happened? Bluetooth? I'm not sure whether it's relevant, but I leave both on all the time.
As for the text message problem, I don't send a lot of texts, so I probably wouldn't have noticed if I were having that problem and can't comment on any correlation.
Oh, and a couple more questions: do you have NetCounter installed? And are you in a location where you sometimes or frequently get 0 bars of signal strength?
wmm said:
Several times recently (I'm not sure whether it started after I installed the OTA update or if it happened once before then) I have noticed that my phone says "No service" and doesn't pick up T-Mobile again until I power cycle.
It's not that unusual for me to see 0 bars of signal strength in my house; there are dropouts at various places, and I saw the same thing with AT&T on previous phones, so it's not a T-Mobile or Nexus One issue. The problem is that, once every few days, I will pull out my phone and see 0 bars and "No service" instead of "T-Mobile," and nothing short of a power cycle reestablishes the connection. I've tried going into and out of Airplane mode, with no effect, and I also tried using Settings -> Wireless & networks -> Mobile networks -> Network operators, and it never found any.
Maybe related is that when I try to power cycle after this occurs I have trouble doing so -- a few seconds into the shutdown sequence the circling arrow stops moving, I get some sort of notification "ping" and the trackball lights up, and the phone just sits there for a long time. Eventually it reboots -- whether because whatever it's waiting for times out and it continues the shutdown sequence or whether it's responding to my frustrated poking at various buttons while it's sitting there apparently doing nothing, I don't know.
If it's a hardware issue, it's very intermittent; I always have service after the reboot, and as I said, this only happens once every few days. I'm inclined to think it's a software or configuration problem (I'm using the stock 2.1-update1 firmware). Any thoughts or suggestions? TIA.
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Click to collapse
I have had similar issues with other phones...
For me it turned out to be an issue with my sim card.
wmm said:
Thanks for the reply. I, also, pulled the battery the first time it hung in the shutdown sequence, but as I said in my first message, since then I have managed to complete the power-down after the hang, either because whatever it was waiting for eventually timed out or because something I did (e.g., holding down the power button for several seconds) overrode the wait. Next time it happens I'll try just waiting to see if it will complete the shutdown on its own.
Just out of curiosity, did you have wifi enabled at the time this happened? Bluetooth? I'm not sure whether it's relevant, but I leave both on all the time.
As for the text message problem, I don't send a lot of texts, so I probably wouldn't have noticed if I were having that problem and can't comment on any correlation.
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I usually have both bluetooth and Wifi enabled all the time...
Dont have netcounter installed.
Dunno about the SIM card issue, unless its a combo of the N1 and my SIM card, because I swap to using my BB 8900 once in a while and I never have text message or no service issues.
Im experiencing the same problem, I have dropped calls in some spots around town (when changing towers it seems), I drop service when inside my home and cant send texts (until a power cycle), horrible 3G speeds of less than 1MB/S all around town (driving and standing directly under the Tmobile Tower that across the street from the tmobile store).
NONE of this happened with my G1....my 3G speeds always sucked though but were usually around 1.5-2.1MB/S.
Im located in Fredericksburg,VA.
(MY PHONE IS NOT ROOTED AND IS RUNNING THE OTA UPDATE1)
Im pretty sure it was the radio update, cause after i get out of a place where i get no signal at all, and i get to a open place I have to reboot the phone to get signal again
I've been busy for the last six weeks or so and haven't been following N1 news around the net. Has anyone heard of any progress on this issue? It seemed to go away on my phone for a couple of weeks, but it's back with a vengeance: it's happened to me about once a day for the last few days, which is more frequently than any time since I've had the phone, so I'd really like to get this fixed somehow.
Can you take a youtube video of it? the more the better to get Google to fix it.
Also these issues seem to be related over here too http://www.google.com/support/forum/p/android/thread?fid=1cc152dbb797df2f000483d7c88e343e&hl=en
ram130 said:
Can you take a youtube video of it? the more the better to get Google to fix it.
Also these issues seem to be related over here too http://www.google.com/support/forum/p/android/thread?fid=1cc152dbb797df2f000483d7c88e343e&hl=en
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Thanks for the link. It seems to me that several different problems are collected together there; mine is specifically the one where I go to zero bars (which happens fairly often; I have several dead spots in my house) and it never comes back.
A video of this would be pretty boring to watch; there's really nothing to see. The signal strength shows zero bars with an "x" and the home screen shows "no service." Trying to power off, or going into and out of airplane mode, shows the spinning arrow for a few seconds, then it stops; a few seconds later the screen goes blank; then a half-minute after that the multicolored "X" appears and the phone reboots itself.
No SMS Gateway
I think this is a separate issue for the phone not switching back to a connected state with the service provider. In the case of SMS, I have also noticed that you may have signal but you have no SMS gateway. No idea where it goes or why it does that.
For whatever reason you loose the SMS gateway phone number settings and become unable to send text messages without a reboot. This is evident by visiting:
Phone
dial *#*#4636#*#* (if you happen to mis-dial this start over after clearing the display or it won't work)
Phone information
Under SMSC: press Refresh.
If no number displays (in my case +12063130004) then you have no route for the SMS messages to take. Entering that number and pressing update will fix it but just restart so it can pick it back up from the SIM/Carrier configutation.
XfrostX said:
Im pretty sure it was the radio update, cause after i get out of a place where i get no signal at all, and i get to a open place I have to reboot the phone to get signal again
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I have this issue sometime in a supermarket here, if I'm in it shopping for a while I loose all signal and have to reboot, also happened with my MyTouch jut didn't have to reboot the phone, but if I'm in there for a quick purchase, it works OK
@wmm, I'm seeing exactly the same issue (zero bars + reboots) and found another guy on the cyanogenmod forum with that problem. Maybe you can add your last_kmsg to this thread, even though you're on stock. http://forum.cyanogenmod.com/index.php?/topic/1599-loss-of-signal-no-reacquisition-issue/
wmm said:
Thanks for the link. It seems to me that several different problems are collected together there; mine is specifically the one where I go to zero bars (which happens fairly often; I have several dead spots in my house) and it never comes back.
A video of this would be pretty boring to watch; there's really nothing to see. The signal strength shows zero bars with an "x" and the home screen shows "no service." Trying to power off, or going into and out of airplane mode, shows the spinning arrow for a few seconds, then it stops; a few seconds later the screen goes blank; then a half-minute after that the multicolored "X" appears and the phone reboots itself.
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Click to collapse
Damn...Lets hope the next OTA fixes this then.
robert-qfh said:
@wmm, I'm seeing exactly the same issue (zero bars + reboots) and found another guy on the cyanogenmod forum with that problem. Maybe you can add your last_kmsg to this thread, even though you're on stock. http://forum.cyanogenmod.com/index.php?/topic/1599-loss-of-signal-no-reacquisition-issue/
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Click to collapse
Yep, that certainly sounds identical to my experience. Next time I have the problem I'll force a crash by toggling airplane mode instead of trying to power off (it seemed from the thread that last_kmsg would not be saved if there is a normal reboot, and indeed I have no last_kmsg from the reboot that resulted from trying to power cycle after the last time I had the problem).
Thanks for the cross-reference.
ram130 said:
Damn...Lets hope the next OTA fixes this then.
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That would be nice, but I haven't seen any activity on the issue on the Android developers' board. Speaking as a programmer, these intermittent, once-every-few-days kinds of problems are a real pain to debug, so I can't blame people for not wanting to tackle the issue...
I had this issue but fixed it by installing the Radio Rom and OS again from the last update. Has not done it again. Now its a power button issue lol.