My friends Samsung Focus seems to have gotten stuck turning on just showing SAMSUNG... phone did not have a SD card in it all. We had tried a sd card but never worked so removed it. About a week later the phone just rebooted and got stuck on boot.. Did the hard reset a few times and nothing? Also I accidentally got the phone in download mode. Since i have a Captivate, ive seen the download mode before and used it for kernels and such.. Is there any use of it on the Focus somehow? It says download mode and then do not turn off. it takes about 10 minutes..
Anyone have any suggestions or know anything? Phone is unlocked for tmobile, so cannot go to ATT to get replaced..
Thanks
same issue - samsung black screen no sd card at all
My Focus did the same thing today - it was almost as if an auto update was sent out, and the device reset itself. When I tried to enter my passcode, i got errors, and then upon resetting I became stuck on the black samsung screen. I've tried hard and soft resets with and without the SIM card. Nothing.
Any advice, beyond heading into ATT tomorrow?
hard reset is the 3 button combo, right? if so whats the soft reset?
yes. hard reset is the +, power, camera combo. soft reset is just powering down and then starting back up.
That is the issue I am having with my phones and I believe it is heat related. Check battery meter when you do the battery pull and reboot. Also the battery is warm to the touch also the screen if it stays in the samsung boot mode.
mine did the same thing this morning... I have a warranty replacement on the way. Would love to know what/why/ fix etc... though.
trolane said:
mine did the same thing this morning... I have a warranty replacement on the way. Would love to know what/why/ fix etc... though.
Click to expand...
Click to collapse
I have gotten a new replacement and battery and still have the same issues if I keep it in my jacket or shirt pocket.
trolane said:
mine did the same thing this morning... I have a warranty replacement on the way. Would love to know what/why/ fix etc... though.
Click to expand...
Click to collapse
I hope theres a fix soon. My friend uses the phone for tmobile so cant really do anything. I wonder whats really happening with these phones.
Deadem said:
I have gotten a new replacement and battery and still have the same issues if I keep it in my jacket or shirt pocket.
Click to expand...
Click to collapse
That is absolutely weird. This phone really has a big defect then if this happens out of the blue. Not good for Samsung... unless its the software that is screwy
Just had this happen today.
Stuck at samsung boot logo. Unable to get past it for hours. Getting it replaced tomorrow
peterfnet said:
Just had this happen today.
Stuck at samsung boot logo. Unable to get past it for hours. Getting it replaced tomorrow
Click to expand...
Click to collapse
Update on my situation: I was able to had reset it, but it still kept me at the Samsung logo. AT&T replaced it. That solved the problem
Same issue here with my Rogers Focus, it has happened on two devices now. Would love to know what the problem is, so when I get my third one I can avoid it.
Happened to my Focus as well. Since I'm using an unlocked device and I'm not in the US, it looks like I'm pretty much screwed unless someone comes up with a fix like a ROM or something that can solve the issue.
From what I can tell its not battery related at all. I tried the battery from a Galaxy S I had and still didn't fix the problem.
The thing is that Samsung of America firmwares are very hard to find. I have find all the Roms on this page http://www.samfirmware.com/ even instrucction on how to flash the phone. The thing is that they only have the Omnia firmwares, we need a i917 Rom. One more thing you can put your phone in Download mode pressing Volume Up and Camera botton simultaneus from there you can flash the Phone. Come on we need a real hacker who can bring us a firmware for this phone.
Going into download mode is pointless until we get a Firmware. Looks like no Dev/Hacker is interested in Samsung Focus right now.
First of all, I have been using this phone for over 18 months without any issues it is an amazing phone, but, all of the sudden all lower buttons (back, home and search) are not working anymore. It all started a few days ago and only the Home button started to fail but worked again after a phone restart, and now even after a restart all 3 buttons does not work
So far I have tried:
1. A hard reset, lost all my data but that did not fixed the buttons.
2. Opened the phone uncovering the display and mainboard trying to see if a cable was not fully plugged in but no, then I assembled it again. This made the buttons works for almost a day but then failed again.
My phone is already out of warranty, does somebody has/had the same issues?, what can I do to resolve or should I just get a new phone???
TJBoy said:
First of all, I have been using this phone for over 18 months without any issues it is an amazing phone, but, all of the sudden all lower buttons (back, home and search) are not working anymore. It all started a few days ago and only the Home button started to fail but worked again after a phone restart, and now even after a restart all 3 buttons does not work
So far I have tried:
1. A hard reset, lost all my data but that did not fixed the buttons.
2. Opened the phone uncovering the display and mainboard trying to see if a cable was not fully plugged in but no, then I assembled it again. This made the buttons works for almost a day but then failed again.
My phone is already out of warranty, does somebody has/had the same issues?, what can I do to resolve or should I just get a new phone???
Click to expand...
Click to collapse
Just let the phone rest for a day, or 3 days, then check it but dont turn it on until the days passes. Usuall this works for all phones with touch panel.
stevediaz said:
Just let the phone rest for a day, or 3 days, then check it but dont turn it on until the days passes. Usuall this works for all phones with touch panel.
Click to expand...
Click to collapse
can somebody confirm that this works?? because i have the same problem but i really need the phone so i have to be sure that leaving it for three days will fix that
Same problem
My back, search, camera, home, & up volume is not working at all. I have to turn off and on my phone if I want to go to a different app. I have took the battery out, tried turning it off, and 100% rebooting it (and loosing everything) but nothing seems to be working.
Not sure what to do now. I really need my phone and cant afford to get a new phone. It sucks having to turn it off and on so much and it is killing the battery.... :crying:
KT72889 said:
My back, search, camera, home, & up volume is not working at all. I have to turn off and on my phone if I want to go to a different app. I have took the battery out, tried turning it off, and 100% rebooting it (and loosing everything) but nothing seems to be working.
Not sure what to do now. I really need my phone and cant afford to get a new phone. It sucks having to turn it off and on so much and it is killing the battery.... :crying:
Click to expand...
Click to collapse
try to flash a new rom, such as dyanamics rom posted here, it may repair any damage
I am also having same issue on my focus ... any suggestions!
Sent from my MB526 using xda app-developers app
Bump
Sent from my MB526 using xda app-developers app
Can't it be a hardware problem??? there are replacement parts for cheaper price in ebay
HELP.. RIP my SGS4?
Okay so I have been researching for the last week for solutions..in fact i have not found the exact same problem I have..
Samsung Galaxy S4 White 16gb Rogers
Running Lollipop that was pushed by rogers
Not rooted, nothing custom
Battery works fine on other S4's, new battery didn't help my phone
Problem: Every time i turn it on, it shows the "SAMSUNG GALAXY S4" for about a second or two and then turns off and wont turn on again until i take the battery out and put it back in...where it does that again, before i could drain any sparks left from the phone before putting the battery back in and it would turn on and i can use it until i touch the power button, where it would pop the prompt to turn off/restart device where then it would just turn off.. if it got a little to heated it would do the same. My friend is a phone technician and he said he cant find the problem...so I am hoping someone here can help me out. The battery will probably die soon and I cant seem to get it to charge.
I have factory reset it twice and nothing helped. I factory reset in recovery mode both times.
I hope everyone has a wonderful day and someone is able to help me out.. I kinda dont have a phone now Anyways, thanks.
P.S. I can upload a video to show you what I mean if you dont understand my typing lol.
My only advice is the typical one, use Odin to restore, rather than factory reset.
EagleClaws87 said:
HELP.. RIP my SGS4?
Okay so I have been researching for the last week for solutions..in fact i have not found the exact same problem I have..
Samsung Galaxy S4 White 16gb Rogers
Running Lollipop that was pushed by rogers
Not rooted, nothing custom
Battery works fine on other S4's, new battery didn't help my phone
Problem: Every time i turn it on, it shows the "SAMSUNG GALAXY S4" for about a second or two and then turns off and wont turn on again until i take the battery out and put it back in...where it does that again, before i could drain any sparks left from the phone before putting the battery back in and it would turn on and i can use it until i touch the power button, where it would pop the prompt to turn off/restart device where then it would just turn off.. if it got a little to heated it would do the same. My friend is a phone technician and he said he cant find the problem...so I am hoping someone here can help me out. The battery will probably die soon and I cant seem to get it to charge.
I have factory reset it twice and nothing helped. I factory reset in recovery mode both times.
I hope everyone has a wonderful day and someone is able to help me out.. I kinda dont have a phone now Anyways, thanks.
P.S. I can upload a video to show you what I mean if you dont understand my typing lol.
Click to expand...
Click to collapse
I had this exact same problem. It's an issue with the power switch. Mine went away after a while one time, the second time I just mashed the power button and put in the battery to see if it would turn on and kept doing that until it worked. It can also help if you just tap that side of the phone on a hard surface, maybe aim the button for the edge of your desk, but not hard.
More technical alternatives involve opening up the phone and cleaning the contacts of the power button with a q-tip and rubbing alcohol, or just desoldering and soldering a new one after testing the old one with a multimeter.
EDIT: as far a new phones go, I'd keep an eye between the Nexus phones and the Moto X Pure Edition.
joe_modo said:
My only advice is the typical one, use Odin to restore, rather than factory reset.
Click to expand...
Click to collapse
Will Odin work even I can't get into Download mode or Recovery? I mean I got a way to keep the phone on but if it turns off again im gonna try odin, havnt used odin in over 2 years so i kinda forgot how it works lol
DeadlySin9 said:
I had this exact same problem. It's an issue with the power switch. Mine went away after a while one time, the second time I just mashed the power button and put in the battery to see if it would turn on and kept doing that until it worked. It can also help if you just tap that side of the phone on a hard surface, maybe aim the button for the edge of your desk, but not hard.
More technical alternatives involve opening up the phone and cleaning the contacts of the power button with a q-tip and rubbing alcohol, or just desoldering and soldering a new one after testing the old one with a multimeter.
EDIT: as far a new phones go, I'd keep an eye between the Nexus phones and the Moto X Pure Edition.
Click to expand...
Click to collapse
Yea I opened it up and looked in, the screen connector ribbon looked like as if ink or black marker was put on it and i cleaned it up and it turned on but after hitting power button it turned off... but i got it on but squeezing the screen and back near the power button when using it and it seems to make the power button work.. I got an app to lock my screen but i guess until i get a new phone i can stick with this sideline for my phone haha. Thanks tho
As for phones, I love the Nexus family haha, Moto X Pure isnt in Canada It would be to much of a hassle to get it in though i could. I really want the Xperia Z5, Nexus 5x or 6p. As a graphic designer everyone is telling me to get an iPhone tho... Ill see when ever the S4 gives out on whats in the market #Android4Life.
EDIT: I also tried the banging thing and stuff and it didnt help lol
EagleClaws87 said:
Yea I opened it up and looked in, the screen connector ribbon looked like as if ink or black marker was put on it and i cleaned it up and it turned on but after hitting power button it turned off... but i got it on but squeezing the screen and back near the power button when using it and it seems to make the power button work.. I got an app to lock my screen but i guess until i get a new phone i can stick with this sideline for my phone haha. Thanks tho
As for phones, I love the Nexus family haha, Moto X Pure isnt in Canada It would be to much of a hassle to get it in though i could. I really want the Xperia Z5, Nexus 5x or 6p. As a graphic designer everyone is telling me to get an iPhone tho... Ill see when ever the S4 gives out on whats in the market #Android4Life.
EDIT: I also tried the banging thing and stuff and it didnt help lol
Click to expand...
Click to collapse
Does holding the home button power your phone? Mine does, though it takes about 10 seconds to do so.
And please don't listen to that iPhone nonsense, why would a graphic designer ever do so?!
joe_modo said:
Does holding the home button power your phone? Mine does, though it takes about 10 seconds to do so.
And please don't listen to that iPhone nonsense, why would a graphic designer ever do so?!
Click to expand...
Click to collapse
It powers up and shows "Samsung Galaxy S4" but goes to a black screen after seeing the logo for 2-4 seconds, i have to take it apart and reconnect everything on the motherboard, plug it into an outlet and boot in download mode and then reboot the phone for it to turn on, and the second the power button is touched, it turns off in 5 seconds. Today the GS4 turned off by itself twice and it took my about 2 hours to get it back on.
I love androids, don't get me wrong, Android>iPhone>Blackberry>Windows phone.. I chose an android over the iPhone already, twice. As of right now, performance wise the iPhone seems to be pretty good, price wise? Apple needs to die. lol. Overall I would pick between the Z5, iPhone 6+/6s+ or any of the upcoming Nexus phones. Which ever is cheaper or better money wise at the time when my GS4 fully dies off...which will be soon... is the phone ill get. Which is why I have the pole up there..
I currently use Samsung Tab A and the SGS4 and an iPod Touch 5th gen. Everything runs smooth on my iPod tho.. so I can't wait until I get either the Z5, iP or Nexus.
https://www.youtube.com/watch?v=2l_6fwzuIwA
Anyone think i should try this??
That is my problem, the phone turning off right away
Hello XDA comunity
I need you help. Something strange has happened to my device. Today I noticed that my S7E was freezing with garbeled pixels on the screen and reebooting by itself. I tried to go to the recovery and do a factory reset and the thing is, the device froze in it too! So I actually managed to boot into it and backup everything. After that, I did a factory reset and everything seemed fine. So I went into recovery to test out if the phone would repeat the same freeze, and after I entered, the phone turned off and didnt turn on again. So now It wont even give out any sign of life, not even with the charger. I tried the power + volume down but it wont turn on. So now I am stuck with a dead device :/
Can someone help me?
Regards
---------------SOLVED--------------
Going to Leave this here in case someone gets it too.
If for some reason your SGS7E is freezing with artifacts on its screen and then reebooting, you have a corrupted firmware. If for some reason, it shuts off and dosent turn off, or it wont respond to the power + volume down combo, check if it feels warm to the touch (not warm like 40º ou 30º more like, warm for your surroundings) if it does, that means that somehow it got stuck and wont power off. Just wait for it to drain completly and try again.
Go to SAMSUNG STORE / SERVICES REPAIRS ; ))
re: dead phone
Shadeftw said:
Hello XDA comunity
I need you help. Something strange has happened to my device. Today I noticed that my S7E was freezing with garbeled pixels on the screen and reebooting by itself. I tried to go to the recovery and do a factory reset and the thing is, the device froze in it too! So I actually managed to boot into it and backup everything. After that, I did a factory reset and everything seemed fine. So I went into recovery to test out if the phone would repeat the same freeze, and after I entered, the phone turned off and didnt turn on again. So now It wont even give out any sign of life, not even with the charger. I tried the power + volume down but it wont turn on. So now I am stuck with a dead device :/
Can someone help me?
Regards
Click to expand...
Click to collapse
Have you tried leave the phone on it's original charger
for at least an hour or more and then see if you can
get into either download mode or recovery?
I have seen many phones which have very similar
problems like your phone has and charging for at
least an hour on it's original battery charger will
usually allow booting into either recovery mode
and or into download mode.
If your phone can be booted into recovery or download
mode after charging and still has problems then simply
download the official samsung S7 Edge Nougat 7 or
Marshmallow 6.02 firmware and flash it with Odin3,
doing that will get your phone working properly just like
when you first purchased it.
Good luck,
Have a great day!
Shadeftw said:
Hello XDA comunity
I need you help. Something strange has happened to my device. Today I noticed that my S7E was freezing with garbeled pixels on the screen and reebooting by itself. I tried to go to the recovery and do a factory reset and the thing is, the device froze in it too! So I actually managed to boot into it and backup everything. After that, I did a factory reset and everything seemed fine. So I went into recovery to test out if the phone would repeat the same freeze, and after I entered, the phone turned off and didnt turn on again. So now It wont even give out any sign of life, not even with the charger. I tried the power + volume down but it wont turn on. So now I am stuck with a dead device :/
Can someone help me?
Regards
Click to expand...
Click to collapse
Misterjunky said:
Have you tried leave the phone on it's original charger
for at least an hour or more and then see if you can
get into either download mode or recovery?
I have seen many phones which have very similar
problems like your phone has and charging for at
least an hour on it's original battery charger will
usually allow booting into either recovery mode
and or into download mode.
If your phone can be booted into recovery or download
mode after charging and still has problems then simply
download the official samsung S7 Edge Nougat 7 or
Marshmallow 6.02 firmware and flash it with Odin3,
doing that will get your phone working properly just like
when you first purchased it.
Good luck,
Have a great day!
Click to expand...
Click to collapse
Hello, thanks for taking your time to help me. I'm on another account right now so dont be suprised about it since I forgot my password ahah.
Well, I'm testing the one hour charge and will reportback asap. The thing is, the device dosent turn on no matter what I do. I have a kill-a-watt so I can mesure its voltage and its showing 1.2 volts so I guess its doing something. I will report back asap.
UPDATE: Still not turning on :/
Kshade said:
UPDATE: Still not turning on :/
Click to expand...
Click to collapse
As one mentioned above: in that case: no boot, no Recovery, you have only one option, and the procedure is:
1. Pack your phone carefully, preventing it from further damage;
2. Using your laptop/tablet, PC, go online;
3. Open search engine, in search field place your town and "Samsung repair centre" then push enter
4. Remember the address and deliver your phone there. It may be handy to give them a call first
Sadly, this is only one option you have now.
Another Update
So after geting frustrated and wanting to trow the smartphone to a wall, to my surprise, I felt that the device was warm to the touch and decided to put it on its box while I went to sleep. I've just woken up and decided to try it, and it went stright up to the download mode. A few secounds later it turned itself off again, but I decided to insist and I managed to do it again while I connected it to the computer. I managed then to flash an original nougat firmware to it. After that I could finally turn the device on. So I'm just charging it right now so I can turn it on again and see if it can boot. I suspect that in some way, my firmware got corrupted.
TLDR: If your device feels a bit warm, just let it drain the rest of the battery and resist the urge to do the damn power reset and try again.
UPTADE 2: YAY It worked! Its Working!
keep using it and see if doesn't give same simptome after some hours, there are people that reported some strange issues lile yours on this model, and if don't have warranty is bad
matthew2man said:
keep using it and see if doesn't give same simptome after some hours, there are people that reported some strange issues lile yours on this model, and if don't have warranty is bad
Click to expand...
Click to collapse
Will experiment it. For now it seems to be stable. So, can you tell me what kind of strange issues it is?
Thx everybody for all the help
Shadeftw said:
Will experiment it. For now it seems to be stable. So, can you tell me what kind of strange issues it is?
Thx everybody for all the help
Click to expand...
Click to collapse
Phone freezing, rebooting, black screen, not powering on till next day, it might be an issue on motherboard for some series
matthew2man said:
Phone freezing, rebooting, black screen, not powering on till next day, it might be an issue on motherboard for some series
Click to expand...
Click to collapse
The thing is, it has only started doing this yesterday. Up until now it was fine. But thanks for the warning, I will be carefull with it, and, if it keeps doing this I will take it to samsung.
Dead Phone and no life at all
Im suffering the same damn problem with my 4 month old S7 edge.
Im in the UK but i bought the phone brand new boxed from Dubai, it is the international sm-g935f.
Box was sealed and brand new and bought from a major official retailer, i actually bought 2, one for me and one for wife, her one has been perfectly fine.
Long story short, last few months starting getting the screen freeze with blurred pixels, screen would stay frozen exactly as it was and then eventually phone would black screen and tried to reboot...
blue notification light would constantly stay on and it would NOT turn on and just loop with the s7 edge powered by Android logo unless i did vol+power down a few times, it would then turn on and proceeed to the flashing samsung logo before it would load up...
problem got worse by worse day by day,
i did everything from full wipe and factory restore etc safe mode etc, but it kept doing this and got worst over last few days...
now i could never get it start unless i actually tired the hard reboot power + vol down about 5 or 6 times and failing that i would try recovery mode then hard reboot again,
once turned on would be slow and laggy and glitchy at first then slowly get back up to speed and work again, only to die at some point or other when i would go to use it, unused it would stay on all day and recieve calls etc.
but last night i think i got the black screen of death... black screen with blue notification light soild blue and permanently on, no matter what i tried i could not shake the blue light, i got the s7 edge logo a few times before finally absolutely nothing,
light stayed on for about 5 to 6 hours i thought just to let the battery die.
this morning its all dead, no light no power no nothing. no matter what i try and any combination of keys i cant get it to even flinch, put charger cable on and nothing, no lights, no power or boot combination works
Have spoke to samsung here in UK, they say its under warranty but they wont touch it with a barge pole as Samsung EU Europe warranty only covers handsets bought in the UK or europe and this is a an international middle east handset according to serial and imei number and that for me to make a claim it needs to go back to retailer in Dubai and make claim with Samsung warranty there..
I was hoping it was just a software issue and thus have put up with it for so long as i have no way of sending it back to Dubai,
Does anyone know how i can just get it back up to life again, just to get my messages, some photos and media from it and possibly delete my google account on it as all whatsapp and insta and snapchat etc wud still be running on it if somehow i could get it to Dubai, as i had not password or pin protected it at all, its all open, so if someone did power it up, they wud have easy access to full contents
any help or any guidance would be so much appreciated, as im just sitting with a £450 brick at the moment and its very disheartening that usually an expert with samsungs just cant get this to work.
Im appalled at Samsungs attitude here in the UK, that the latest S7 edge flagship model is dying like this and many others round the world too, so its a common problem and they wont help at all, i mean u would think they would cover the warranty internationally as people travel all over world with thier phones and its the exact same handset they are selling at their official Samsung stores in the all the Dubai malls, in Duty free airport etc, its absolutely appalling, having been a samsung pro person from the first galaxy s phones, and owning and spending a large chunk of my money over last 10 years on samsung products in my household and family and friends and endorsing them wherever i go, its the first time i feel ever so let down by them.
hi guys.....
did anyone have a read of my post?
any help or ideas guys?
update....left it plugged in to see if it would charge....but still nothing, no warm up feel or doesn't even look like its taking any charge.
so how long should it leave it unplugged to see if maybe it needs completely draining?
still cant get it to power using any key combination at all
Shadeftw said:
Hello XDA comunity
I need you help. Something strange has happened to my device. Today I noticed that my S7E was freezing with garbeled pixels on the screen and reebooting by itself. I tried to go to the recovery and do a factory reset and the thing is, the device froze in it too! So I actually managed to boot into it and backup everything. After that, I did a factory reset and everything seemed fine. So I went into recovery to test out if the phone would repeat the same freeze, and after I entered, the phone turned off and didnt turn on again. So now It wont even give out any sign of life, not even with the charger. I tried the power + volume down but it wont turn on. So now I am stuck with a dead device :/
Can someone help me?
Regards
---------------SOLVED--------------
Going to Leave this here in case someone gets it too.
If for some reason your SGS7E is freezing with artifacts on its screen and then reebooting, you have a corrupted firmware. If for some reason, it shuts off and dosent turn off, or it wont respond to the power + volume down combo, check if it feels warm to the touch (not warm like 40º ou 30º more like, warm for your surroundings) if it does, that means that somehow it got stuck and wont power off. Just wait for it to drain completly and try again.
Click to expand...
Click to collapse
this problem happened after debrand or flash with odin?
how you solved? You have flash again with odin?or what?
mago988 said:
this problem happened after debrand or flash with odin?
how you solved? You have flash again with odin?or what?
Click to expand...
Click to collapse
I flashed with oddin. Fun fact, my phone is from Dubai too.
---------- Post added at 02:59 PM ---------- Previous post was at 02:52 PM ----------
icecoolpsyco said:
hi guys.....
did anyone have a read of my post?
any help or ideas guys?
update....left it plugged in to see if it would charge....but still nothing, no warm up feel or doesn't even look like its taking any charge.
so how long should it leave it unplugged to see if maybe it needs completely draining?
still cant get it to power using any key combination at all
Click to expand...
Click to collapse
I left mine over two hours off charge. Same simptoms. I guess it depends on the amount of charge left
---------- Post added at 03:00 PM ---------- Previous post was at 02:59 PM ----------
Im at work right now. Will responde in a more complete manner later.
Okay I'm back now
icecoolpsyco said:
Dead Phone and no life at all
Im suffering the same damn problem with my 4 month old S7 edge.
Im in the UK but i bought the phone brand new boxed from Dubai, it is the international sm-g935f.
Box was sealed and brand new and bought from a major official retailer, i actually bought 2, one for me and one for wife, her one has been perfectly fine.
Long story short, last few months starting getting the screen freeze with blurred pixels, screen would stay frozen exactly as it was and then eventually phone would black screen and tried to reboot...
blue notification light would constantly stay on and it would NOT turn on and just loop with the s7 edge powered by Android logo unless i did vol+power down a few times, it would then turn on and proceeed to the flashing samsung logo before it would load up...
problem got worse by worse day by day,
i did everything from full wipe and factory restore etc safe mode etc, but it kept doing this and got worst over last few days...
now i could never get it start unless i actually tired the hard reboot power + vol down about 5 or 6 times and failing that i would try recovery mode then hard reboot again,
once turned on would be slow and laggy and glitchy at first then slowly get back up to speed and work again, only to die at some point or other when i would go to use it, unused it would stay on all day and recieve calls etc.
but last night i think i got the black screen of death... black screen with blue notification light soild blue and permanently on, no matter what i tried i could not shake the blue light, i got the s7 edge logo a few times before finally absolutely nothing,
light stayed on for about 5 to 6 hours i thought just to let the battery die.
this morning its all dead, no light no power no nothing. no matter what i try and any combination of keys i cant get it to even flinch, put charger cable on and nothing, no lights, no power or boot combination works
Have spoke to samsung here in UK, they say its under warranty but they wont touch it with a barge pole as Samsung EU Europe warranty only covers handsets bought in the UK or europe and this is a an international middle east handset according to serial and imei number and that for me to make a claim it needs to go back to retailer in Dubai and make claim with Samsung warranty there..
I was hoping it was just a software issue and thus have put up with it for so long as i have no way of sending it back to Dubai,
Does anyone know how i can just get it back up to life again, just to get my messages, some photos and media from it and possibly delete my google account on it as all whatsapp and insta and snapchat etc wud still be running on it if somehow i could get it to Dubai, as i had not password or pin protected it at all, its all open, so if someone did power it up, they wud have easy access to full contents
any help or any guidance would be so much appreciated, as im just sitting with a £450 brick at the moment and its very disheartening that usually an expert with samsungs just cant get this to work.
Im appalled at Samsungs attitude here in the UK, that the latest S7 edge flagship model is dying like this and many others round the world too, so its a common problem and they wont help at all, i mean u would think they would cover the warranty internationally as people travel all over world with thier phones and its the exact same handset they are selling at their official Samsung stores in the all the Dubai malls, in Duty free airport etc, its absolutely appalling, having been a samsung pro person from the first galaxy s phones, and owning and spending a large chunk of my money over last 10 years on samsung products in my household and family and friends and endorsing them wherever i go, its the first time i feel ever so let down by them.
Click to expand...
Click to collapse
Hello friend
I know that feeling. I had the same feeling after I saw my phone going dead on me. Well, this will sound crazy but, for now just leave it on your desk over a night, dont try to charge it, dont try to reset it, just leave it for at least 12 hours. My phone died like that, it started to loop each time I got the artifacts on the screen. Worse, it even did the same on the recovery menu. I bought mine with dubai firmware. The only diferent thing I did, was to flash 7.0 BTU rom directly on it since I live in portugal and the phone had a ton of apps that were in arabic. I used odin to flash it and for a week or so, the device worked flawless, only missing some important apps from the system wich I found to be odd. Now, for the good news, after hours of research at the time I actually learned that samsung build in a switch in case of inconsistent booting or kernel panic errors, that make your phone simply turn off to avoid a battery explosion (Like the note 7). This means that the phone wont charge or turn on if this switch is on. So I felt that my phone was not hot, but just warm to the touch when everything arout it was at 2º celcius. That meant that it was stuck with the screen turned off. I just let it sit for 2 hours while I took a nap and after that, I actually didnt use the charger right away, I tried the download mode key combo and it turned on. But since it was without battery, it turned of instantly. So I tried again and after it went straight to download mode, I connected to the computer and flashed the 7.0 btu firmware again. After this ordeal, I actually learned that the first flash actually didnt install a ton of system apps or functions that in turn, made the cellphone freeze. You can flash an original firmware in your phone, it wont brake the warraty or touch the knox 0x0 warranty.
There is a high chance that when you update or flash the firmware, something can go wrong (in my case it was a corrupted firmware doing to the internet connection). This will be the same with OTA's I guess. So dont despair, just let it sit for a while and tri again after that. With no battery the device will turn the switch off and you can use it afterwards again. The faul its at the software.
mago988 said:
this problem happened after debrand or flash with odin?
how you solved? You have flash again with odin?or what?
Click to expand...
Click to collapse
I debranded from dubai firmware to android 7.0 UK BTU ROM. I redownloaded and flashed again when I got the chance to do it, and so far I have 0 problems with freezes or artifacts. Check if the firmware is properly downloaded before doing anything to avoid a stuck screen of death that may take a long time to discharge the battery.
For both of you guys, I'm sorry if my english sucks
If you guys need anything else, just PM me or respond here on this tread and I will try to help you as mucha s I can.
Regards
shadeFTW
Any way i can get it to turn on or somehow power back up again?
Any manual or computer way?
Have tried charging it and then leaving it for few days and then tried powering back up, but still nothing.
Usually when it used to freeze and black screen trying the power and vol down a few times would re boot it...
But right now it just seems like its died for good...
Please help anyone?
---------- Post added at 07:43 AM ---------- Previous post was at 07:33 AM ----------
Shadeftw said:
Okay I'm back now
Hello friend
I know that feeling. I had the same feeling after I saw my phone going dead on me. Well, this will sound crazy but, for now just leave it on your desk over a night, dont try to charge it, dont try to reset it, just leave it for at least 12 hours. My phone died like that, it started to loop each time I got the artifacts on the screen. Worse, it even did the same on the recovery menu. I bought mine with dubai firmware. The only diferent thing I did, was to flash 7.0 BTU rom directly on it since I live in portugal and the phone had a ton of apps that were in arabic. I used odin to flash it and for a week or so, the device worked flawless, only missing some important apps from the system wich I found to be odd. Now, for the good news, after hours of research at the time I actually learned that samsung build in a switch in case of inconsistent booting or kernel panic errors, that make your phone simply turn off to avoid a battery explosion (Like the note 7). This means that the phone wont charge or turn on if this switch is on. So I felt that my phone was not hot, but just warm to the touch when everything arout it was at 2º celcius. That meant that it was stuck with the screen turned off. I just let it sit for 2 hours while I took a nap and after that, I actually didnt use the charger right away, I tried the download mode key combo and it turned on. But since it was without battery, it turned of instantly. So I tried again and after it went straight to download mode, I connected to the computer and flashed the 7.0 btu firmware again. After this ordeal, I actually learned that the first flash actually didnt install a ton of system apps or functions that in turn, made the cellphone freeze. You can flash an original firmware in your phone, it wont brake the warraty or touch the knox 0x0 warranty.
There is a high chance that when you update or flash the firmware, something can go wrong (in my case it was a corrupted firmware doing to the internet connection). This will be the same with OTA's I guess. So dont despair, just let it sit for a while and tri again after that. With no battery the device will turn the switch off and you can use it afterwards again. The faul its at the software.
I debranded from dubai firmware to android 7.0 UK BTU ROM. I redownloaded and flashed again when I got the chance to do it, and so far I have 0 problems with freezes or artifacts. Check if the firmware is properly downloaded before doing anything to avoid a stuck screen of death that may take a long time to discharge the battery.
For both of you guys, I'm sorry if my english sucks
If you guys need anything else, just PM me or respond here on this tread and I will try to help you as mucha s I can.
Regards
shadeFTW
Click to expand...
Click to collapse
Yes i would love to be able to flash it again or even wipe/factory data reset... Im very familiar on how to to that using stock roms or custom roms, but I can't even get it into download mode...
If I could just get it to power and into download or recovery mode then I would at least be able to do something with it.
But it seems your right like it is stuck on the black screen.
I left it in charge last night...
So now im. Thinking just to leave it without charging at all again...
But how long to wait till I know if it's properly battery dead and discharged?
If I do that then surely if battery is completely drained and discharged then it wont even have enough power to go into download or recovery mode?
Then do I attempt to try charge it again?
Risk is not knowing how or when of the battery is will be completely dead...
If it is stuck/frozen in black screen then charging it again will just prolong it again?
Uurrggghh its driving me crazy
icecoolpsyco said:
Any way i can get it to turn on or somehow power back up again?
Any manual or computer way?
Have tried charging it and then leaving it for few days and then tried powering back up, but still nothing.
Usually when it used to freeze and black screen trying the power and vol down a few times would re boot it...
But right now it just seems like its died for good...
Please help anyone?
---------- Post added at 07:43 AM ---------- Previous post was at 07:33 AM ----------
Yes i would love to be able to flash it again or even wipe/factory data reset... Im very familiar on how to to that using stock roms or custom roms, but I can't even get it into download mode...
If I could just get it to power and into download or recovery mode then I would at least be able to do something with it.
But it seems your right like it is stuck on the black screen.
I left it in charge last night...
So now im. Thinking just to leave it without charging at all again...
But how long to wait till I know if it's properly battery dead and discharged?
If I do that then surely if battery is completely drained and discharged then it wont even have enough power to go into download or recovery mode?
Then do I attempt to try charge it again?
Risk is not knowing how or when of the battery is will be completely dead...
If it is stuck/frozen in black screen then charging it again will just prolong it again?
Uurrggghh its driving me crazy
Click to expand...
Click to collapse
In my opinion, you sould get a kill-a-watt to plug into a wall plug and to the charger to see the voltage thats going trough. If its 1,4v then the device is turned on but with a black screen (At least thats what it was showing to me, and its 1,4 because is just suppling energy, not charging).
The time it takes to discharge depens on why is stuck on that black screen. Mine was stuck at the recovery screen and took like 2 hours to discharge completly.
Unfortunally I'm having artifacts again :/ so this time I will downgrade my phone to 6.0.1. The simptoms I have when it does this, are overheating and extreme lag whithout doing nothing. Another suspicion I have is, it seems that the device does this when it wakes up.
I will take it directly to sammy next week anyway for them to analise it. Will report back asap. Meawhile I will test out other stuff too see what can be causing this.
Should I just talk to Samsung in Dubai?
And im thinking that possibly just send it back to them directly and let them deal with it under warranty?
I'm wondering if they will even let me do this?
I have the original receipt or both the phones from where it was bought in dubai.
The worst thing is the phone is only 4 months old when I bought it brand new and the one I bought for my wife is fine...
Her one is running a absolutely perfect and all latest updates etc, never ever crashed or ever frozen once, and she does a lot of photo and video editing on Instagram as a food blogger so her photo and video apps really push the phone.
icecoolpsyco said:
Should I just talk to Samsung in Dubai?
And im thinking that possibly just send it back to them directly and let them deal with it under warranty?
I'm wondering if they will even let me do this?
I have the original receipt or both the phones from where it was bought in dubai.
The worst thing is the phone is only 4 months old when I bought it brand new and the one I bought for my wife is fine...
Her one is running a absolutely perfect and all latest updates etc, never ever crashed or ever frozen once, and she does a lot of photo and video editing on Instagram as a food blogger so her photo and video apps really push the phone.
Click to expand...
Click to collapse
Well, like someone said a few posts above, it seems that there are some units that have a sort of defect in the motherboard related to power states. I suspect that I have the same defect on my device. Samsung has a global warranty http://www.samsung.com/sec/support/guarantee/InternationalWarranty/ so I dont know if this could help you. I'm lucky in that department since the company that sold it to me aquired it from dubai but the reciept is from my country so I can solve this problem here.
As a last resort you should sent it to dubai since its worth the money IMHO
Shadeftw said:
Well, like someone said a few posts above, it seems that there are some units that have a sort of defect in the motherboard related to power states. I suspect that I have the same defect on my device. Samsung has a global warranty http://www.samsung.com/sec/support/guarantee/InternationalWarranty/ so I dont know if this could help you. I'm lucky in that department since the company that sold it to me aquired it from dubai but the reciept is from my country so I can solve this problem here.
As a last resort you should sent it to dubai since its worth the money IMHO
Click to expand...
Click to collapse
That global warranty is only for Laptops, trust me I know from previous experience and it was excellent how they replaced and fixed my laptop even when i was abroad and once they sent me out a new battery whilst I was abroad to my hotel address.
butthey do not do global or international warranty on mobile phones.
The phone has to go back to samsung repair centre in the country of origin of the phone and they can tell just from the serial number.
So UK/Europe handsets can be repaired under warranty in country in Europe at samsung repair centres but they wont touch non UK/EU handsets. My Dubai/Gulf S7 edge can go back to any repair centre in gulf states or country.
Its ridiculous really as the phone is exact same hardware and even same model number as uk/eu S7 edge SM-G935F with the only difference being the regional stock firmwares.
I just laughed at the UK repair centre customer sevices guy as tried to convince me that the phones were different because they carried different software..... And thats why they cant touch a dubai phone as it according to him setup differently, just couldnt be bothered to argue or explain to him that I could make a uk phone look exactly like a dubai phone with the flashing of the correct regional firmware.
---------- Post added at 06:58 PM ---------- Previous post was at 06:49 PM ----------
If I could just get the damn phone to power up im any mode again im sure incould try and fix it again with the proper latest 7.0 nougat stock firmware...
But i am suspecting like many others and lots of samsung warranty repairs being done here UK/USA and abroad all over the world that some particular version of these handsets definite motherboard problem and all being replaced by samsung under warranty and problems fixed after motherboard replacement....
Arrggghhh
Teaches me right for going for the titanium silver model...
Lol i should have just got the same as my wife and bought 2 gold handsets.... She wanted the gold and i wanted to have a different one to hers and preferred the silver...
So now another headache....
How the hell do i send this back to Samsung in dubai and havr them return ot back to me without facing any customs and duty tax issues in dubai, and also if and when they send the phone back here in UK i think I will face customs and duty tax issues here again.
Anyone know any info about this?
Hello dear community,
I'm posting there because I have some doubts about my phone and i'd like some answers from you.
1 month ago, I was charging my phone. When it reached 100% battery, It was fine but the problem is when I was trying to press "power" to turn it on but It didn't want to. So, I removed the battery because I couldn't even turn it off. When I tried to restart it again, it didn't want to. No reaction to the "power" button.
I followed EVERY tips on Google but none worked. I also tried to change my battery but nothing. I tried also to connect it to my computer, it was detected but my phone didn't turn on.
So, I guess my phone is dead unless if there is a solution to make it working? Also before that, my phone was becoming very laggy and when it had a small lag, it was turning off and was rebooting.
Thank you in advance for your answers.
CSM Fol said:
I have mustered some conclusions about your phone based on what you typed:
1st claim: The power button no longer works anymore
•Reason: "... when I was trying to press "power" to turn it on... it didn't want to... When I tried to restart it again, it didn't want to. No reaction to the "power" button."
—Seems like you're gonna have to find another Note 4 and replace its motherboard with the Note 4 whose power button doesn't work anymore after 5 years.
But before spending, I would like you to try this method from a Youtube comment:
"... you'll just have to keep the charger [cable connected] on [your phone] while you take off the battery, and put it back after; then, remove the charger quickly..."
—————
2nd claim: The screen no longer works
•Reason: "I tried also to connect it to my computer, it was detected but my phone didn't turn on."
—If the phone is charged, seeing nothing but blackness, but you still see an emitting LED light on the top-left corner, that's a sign that it still works, just not the screen. So I would suggest that you buy a new screen and replace it with your old one. If you think you can't, then go to a phone repair shop and let others do the repairing.
—————
3rd claim: The motherboard is dead
•Reason: "... before that, my phone was becoming very laggy and when it had a small lag, it was turning off and was rebooting."
—The motherboard might be dead if these are happening, but I don't think this is the right reason unless the first two conclusions are proven to be true. If the first two conclusions are proven to be false, then the motherboard is dead, and you may either buy another Note 4 motherboard or get a new phone.
Click to expand...
Click to collapse
Thank you for your answer.
To answer you clearly about all the points you clarified, there is no led light appearing when putting it on charge and I also tried the "Youtube comment" but nothing.
So I think, the motherboard is dead as you mentioned. I just don't understand how it died after a charge but as I saw on Google, it's a general problem on Galaxy Note 4, so I think i'm not surprised at all. It's been since 2015 I had it.
Thank you for your time and to have solved my doubts about the death about my phone.
xSLOom said:
Hello dear community,
I'm posting there because I have some doubts about my phone and i'd like some answers from you.
1 month ago, I was charging my phone. When it reached 100% battery, It was fine but the problem is when I was trying to press "power" to turn it on but It didn't want to. So, I removed the battery because I couldn't even turn it off. When I tried to restart it again, it didn't want to. No reaction to the "power" button.
I followed EVERY tips on Google but none worked. I also tried to change my battery but nothing. I tried also to connect it to my computer, it was detected but my phone didn't turn on.
So, I guess my phone is dead unless if there is a solution to make it working? Also before that, my phone was becoming very laggy and when it had a small lag, it was turning off and was rebooting.
Thank you in advance for your answers.
Click to expand...
Click to collapse
Put in cold fridge for 30 min without battery, then try to turn it on. If not, try the cardboard method under the emmc chip (search youtube)
Timpaa said:
Put in cold fridge for 30 min without battery, then try to turn it on. If not, try the cardboard method under the emmc chip (search youtube)
Click to expand...
Click to collapse
Is this a serious thing ? (fridge)
I did the oven trick on my n910t. I left my phone stuck in the grill of my truck when I changed the brakes. I took it for a test drive and ended up running over the phone. Me being a noob at the time didn't know the AT&T Note 4 would not unlock Bootloader for custom roms or custom recoveries. I purchased the AT&T Note and was sorely disappointed there after. Flash 2019 I still have the motherboard for my note that I ran over. I can only get in to go into download mode and only when it was plugged in. I flash custom ROM or custom recovery and it would say would pass but it would just boot loop and boot loop. So I read somewhere where you can put it in the oven for around 5 to 6 minutes at about 200° and that it would settle any of the cracked solder that be around the emmc or anywhere else on the board. So I tried it. I stuck it in two different times at five minutes a piece, pull the board out and let it set for a day. I installed the board just a little while ago and she fired right up. It's amazing
I've recently replaced the motherboard on my N910F with a used one bought from AliExpress. As it's used I've no idea how long it will last but for £30 was worth a try.
It was pretty straightforward replacing the motherboard using one of the tear down guides on YouTube.