Database Users

app store question

Hi,
If I have downloaded some paid apps for the app store. Can I redownload them as many times i want or do I have to pay every single time?

Google keeps track of your purchased apps.so yes as long as they are current and supported by your os. Also a purchase number is in your Google checkout linked to market

so i will not be charged twice? can anyone else confirm that plz.

Only pay once...Never again.

you shouldn't have to pay as long as you are logging in to the same account they were purchased to or for. That is the way I understood from data viz.

If you setup your device with the same Google account you can download your purchased apps.

it is true. If you log in with the same google account they will show in the market under my apps where you can just install them again for free. Even on different devices, i can install apps on my phone i purchased for my tablet.

Is there a way to get an apk from thr market that supposedly doesn't work for your device? Market will not let me download the onstar app, but downloaded it on my phone, then tried to backup app & transfer to tab, but it wouldn't back up. Did the same thing with MyGMC app & that worked fine (Also runs with no issues on my tab)

$25 Google Play balance grayed out (RBC error)? Contact Google!

There are dozens of threads about this issue, but no-one knows how to solve it. It's time to badger Google about it. Here's how:
Click this link:
http://support.google.com/googleplay/bin/request.py?&policy=apps&contact_type=contact_policy
Select "Payment, purchasing or pricing", then "Other" (do not select "My payment method is grayed out" as it takes you nowhere).
Type your name, then your Google order number if you know what it is. I don't, so I just typed "NA".
Under Issue description I typed the following:
"I can't use my Google Play balance ($25.00) for any order. This option is grayed out and the following error is displayed: "This payment method cannot be used for this purchase. (RBC)". Please advise.
Thanks,
[my name]"

Where did you activate your Nexus 7 and which country do you use it in? It's only possible to use the 25USD in the USA as far as I know. This is how I bypassed it in the UK (Wanted to buy TV shows, Music etc).
1. Download and install Hotspot Shield.
2. Download and install Connectify.
Doing this will;
1. Make your connection think it's a USA connection via a proxy
2. Allow you to forward the USA connection to your Nexus 7 using a personal WIFI Hotspot.
Now my Nexus 7 thinks it is in the USA and this allows me to use Play Music, Play Magazines, Play Movies AND TV (This includes buying it).
Please NOTE this is my second Nexus 7. The first one I used on my primary email and received the £15 then I tried this with my second. I used a new gmail address and to my surprise it works flawlessly. That is untill I run out of Credit. I've now added both emails to my Nexus(es?) and can access all the Apps and Games from my UK account and everything else from my US account. My only gripe is all the prices are in USD and have to buy apps and games on my other device to stop it from realising I'm not in the USA.

I'm getting this error

TheChaoticLlama said:
Where did you activate your Nexus 7 and which country do you use it in? It's only possible to use the 25USD in the USA as far as I know.
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To the best of my knowledge I used a US-based VPN throughout the process. Maybe I missed something.
Bamboo_flute said:
I'm getting this error
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Then please report it to Google. The more support tickets they get about this issue, the less likely they are to ignore it.

Google's reply but helpless
I get the replay from Google for same subject but it is not helpful at all. Can anyone work out ?
The contents of Google reply as below:
I appreciate you writing in with your question. I understand you are trying to use your $25 credit, but the option is grayed out. I know how frustrating this can be, especially when you would like to use it. Below I have provided the info needed to help you with this issue. And some explanation on the credit itself.
Your Google Play $25 credit is our gift to you when you have, or add, a valid form of payment to your Google Wallet account.
Your Google Play credit is ready to use right away. Just open the Google Play Store app on your Nexus 7 or visit play.google.com and start shopping, and remember to select “Google Play balance” when you’re checking out. If you have credit remaining, you can use it on your next Google Play purchase.
Your Google Play credit can only be used on Google Play. You can shop on the web at play.google.com or on the Google Play Store app on your phone.
*Note that the $25 credit may not be used to buy a subscription or in the Devices section of play.google.com toward the purchase of a Nexus device or on any device accessories.
Google Play credit can not be combined with other payment methods and is not redeemable for cash. For full terms and conditions, please visit: http://play.google.com/intl/en_us/about/offer-terms.html
If I can assist you further or if you have any concerns, please let me know.
Regards,
Coty
The Google Play Support Team
oren_b said:
There are dozens of threads about this issue, but no-one knows how to solve it. It's time to badger Google about it. Here's how:
Click this link:
http://support.google.com/googleplay/bin/request.py?&policy=apps&contact_type=contact_policy
Select "Payment, purchasing or pricing", then "Other" (do not select "My payment method is grayed out" as it takes you nowhere).
Type your name, then your Google order number if you know what it is. I don't, so I just typed "NA".
Under Issue description I typed the following:
"I can't use my Google Play balance ($25.00) for any order. This option is grayed out and the following error is displayed: "This payment method cannot be used for this purchase. (RBC)". Please advise.
Thanks,
[my name]"
Click to expand...
Click to collapse

I think they're deliberately being useless. It's more cost-effective for Google to keep the $25 (multiplied by the number of users) than to actually provide this sum to customers.

I have written to Google and have received 4 replies from the CS person who kept copy pasting information from the FAQs. None of their copy-pasted information had anything to do with what I was telling them. >_> I'm so frustrated... Not so much that I can't access the remaining balance I have but rather that I can't change my home address...

[How to] Redeem a Play Gift Card from outside the US

Hey All!
There is a guide available on how to redeem your Google Play Gift Card from outside the US.
You can read this post here.
Hope it helps!
- reevester

What does this has anything to do with S2??

Prashanthme said:
What does this has anything to do with S2??
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Well, I have an S2 and I tested it on an S2!
But on a more serious note, Mods can move this to a more suitable thread if needed.

Great share thanks
---------- Post added at 12:11 AM ---------- Previous post was at 12:10 AM ----------
ALso mate do you know any way it i can cheat the play store that im in UK or US instead of India?

anshmiester78900 said:
Great share thanks
---------- Post added at 12:11 AM ---------- Previous post was at 12:10 AM ----------
ALso mate do you know any way it i can cheat the play store that im in UK or US instead of India?
Click to expand...
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Market enabler...
Sent from my GT-I9100 using Tapatalk 2

sahibunlimited said:
Market enabler...
Sent from my GT-I9100 using Tapatalk 2
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Thanks mate .!
Also can you tell me how can i make a US Gmail id ?

anshmiester78900 said:
Thanks mate .!
Also can you tell me how can i make a US Gmail id ?
Click to expand...
Click to collapse
Sign up for a GMail account using a US based proxy (P.S. - this is mentioned in the blog post!)

Is there a way to get it to redeem on Canada for an existing account? What if I actually go to the USA? Seems it is not possible but what do they propose you do if you move?

This method requires making of a new Email account with a US region... is it not possible to maybe CHANGE your current primary gmail accounts region to the US...?? I dont want to have some other email address which has all my paid apps on it... whats strange is iv given my email to someone in the US to redeem a card for me right there, Yet its Still saying the card not valid in your region... :S

Google doesn't let you change it. I have discussed it in length with them and "escalated" the issue only to be told that "if you move, you have to make a new account to change the region". My Canadian account and all its content, then, is completely useless. Hope they modernize and fix this soon. They seem to think it isn't a big deal having to manage multiple accounts.

Sean09 said:
Google doesn't let you change it. I have discussed it in length with them and "escalated" the issue only to be told that "if you move, you have to make a new account to change the region". My Canadian account and all its content, then, is completely useless. Hope they modernize and fix this soon. They seem to think it isn't a big deal having to manage multiple accounts.
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But that's ridiculous... I found where you can change your account region from... but its still giving the same error... that is by far the dumbest thing iv heard... a person is supposed to make a new email address just cuz he migrates...?? And what to do about all the other places your old email id has been in use........ jeez...
Sent from my Samsung Galaxy Q

Send complaints to them and log tickets. Their poor service won't get any better if people don't speak up!

Sean09 said:
Send complaints to them and log tickets. Their poor service won't get any better if people don't speak up!
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They actually just responded to my email a bit back... what they had to say was you need to have some credit card linked to your account, which has a billing address of that country where you want your account to be associated with... once you have that don't then you can redeem the card, if the credit card entered is a U.S card...
They sent it along with steps of what exactly needs to be done... if you want can post it here...
Sent from my Samsung Galaxy Q

If you could, because I undertook those steps only to have the box greyed out to change country code. On contacting them again after complying with their US Credit Card demands they then told me it cannot be changed once set to Canada - I have to make a new account for USA. They are probably hoping most people can't do step 1 before breaking it to them that it doesn't matter if they do, since it won't change anyways.

Sean09 said:
If you could, because I undertook those steps only to have the box greyed out to change country code. On contacting them again after complying with their US Credit Card demands they then told me it cannot be changed once set to Canada - I have to make a new account for USA. They are probably hoping most people can't do step 1 before breaking it to them that it doesn't matter if they do, since it won't change anyways.
Click to expand...
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Thanks for contacting us about country support for Google Play. We use the billing address of your default payment instrument in Google Wallet to help determine your home country for accessing the Play Store. Our collection of content can vary by country, so your view of the Play Store may differ from what others are seeing when you travel outside of the country listed on your default payment methods billing address. Please note that you must have a valid payment method with a billing address located inside a country in order to access that country's Play Store. If you're having issues viewing your intended country's Play Store, the US is going to be your permanent residency, and would like to change your default payment method or update an existing billing address in Google Wallet, please use the following steps:
1) Sign into your Google Wallet account to manage your payment methods (https:// wallet.google.com/manage/paymentMethods) 2) Add a new card or change your default payment instrument to one with a billing address located inside your desired country 3) Open the Play Store and navigate to any item available for download 4) Click to begin a download until you reach the "Accept and buy" screen (no need to complete the purchase) 5) Close the Play Store and clear data for the Google Play Store application (Settings > Apps > Google Play Store > Clear Data) or clear your browser cache 6) Re-open the Play Store. You should now see the Play Store that matches your default payment instruments billing country. If you haven't yet added a payment method to your account for the first time, please add a card directly from the Play Store with a billing address that matches your intended country location. Then, follow steps 3 through 6 to show your intended country's Play Store. If you believe that you're experiencing a different location-related issue, please first verify if the country of your primary payment method matches your intended country. If the countries match, please provide any screenshots and additional details that might help me resolve your issue. We appreciate your feedback as we continue bringing more content to Google Play. Thank you for reaching out!
Sent from my Samsung Galaxy Q

I've not been able to get any proxies to let me make an American email account...

"Don't be retarded"
Yup,
I am Canadian and bought two $25 Google Play gift cards on one of my frequent trips to the United States only to find that I cannot use them in Canada and even when I go to the States.
The whole idea was not to have to offer up a credit card to Google. Why would I need the gift cards if I could use a credit card?
When I complained to the Google support line, I got a lame story about "exchange rates". Duh! The money had already changed hands!
I know that I can create a new bogus gmail account when I am traveling to the States and do a factory reset of my device but ... hey!? ... I've never heard of a retailer who would want to discourage a sale.
Google should update it's corporate motto.
Just venting. My apologies for the unhelpful post.
Cheers.

hey i can help you to it
just email me the google play gift card code and your gmail and password so that i can attach it to your account at [email protected]

Locked out of US Play Store

I travel in and out of the US a couple times a year. ATM, I have a US payment method and address, I'm in the US using a T-Mobile SIM. I can't access country-restricted apps, such as Pandora and Hulu. According to MarketHelper (or whatever it was called) I am T-Mobile US. I've called contacted Google, and they've refused support since I'm running a custom ROM (CM nightlies). Hence two questions:
Any ideas about the market issues?
How can I revert to stock and be able to come back to CM easily? I can't make a nandroid because I have 10GB of Google Music.

adriangb said:
I travel in and out of the US a couple times a year. ATM, I have a US payment method and address, I'm in the US using a T-Mobile SIM. I can't access country-restricted apps, such as Pandora and Hulu. According to MarketHelper (or whatever it was called) I am T-Mobile US. I've called contacted Google, and they've refused support since I'm running a custom ROM (CM nightlies). Hence two questions:
Any ideas about the market issues?
How can I revert to stock and be able to come back to CM easily? I can't make a nandroid because I have 10GB of Google Music.
Click to expand...
Click to collapse
try clearing the data for the market app, then reopen it and log in.

Google had me do that, and also the data for Google Play services. By logging back in, do you mean delete my Google account from sync settings and re-add it?
Sent from my Nexus 4 using Tapatalk 2

adriangb said:
Google hagt do that, and also the data for Google Play services. By logging back in, do you mean delete my Google account from sync settings and re-add it?
Sent from my Nexus 4 using Tapatalk 2
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no. when you open the play store after deleting data, it asks you to accept terms of use. i meant that.

Yes, that I did
Sent from my Nexus 4 using Tapatalk 2

Google uses a combination of the country your email address was reg in, as well as a few other things to determine what country store your app uses.

That's unfortunate, but how can I force it to reset? I don't even remember what country my email was registered in, but I'm sure in the US now and have been for the last year. I can confirm it's account related because I logged into another account and it works fine.

adriangb said:
That's unfortunate, but how can I force it to reset? I don't even remember what country my email was registered in, but I'm sure in the US now and have been for the last year. I can confirm it's account related because I logged into another account and it works fine.
Click to expand...
Click to collapse
Only way is to contact google about it and tell the what is going on. They maybe be able to help you but dont hold out to hope.

Yes, they're support is pure garbage. I've been in contact with them but they're really no help.

Try going to Google Play My Account > Settings and confirm the carrier and device is correct. Next, try to install Pandora to the device. If it wont, it tell you why.

As I said previously is T Mobile US and I can't install Pandora. It seems to be an account issue because with a different account on my phone or on the website I can install Pandora
Sent from my Nexus 4 using Tapatalk 2

adriangb said:
As I said previously is T Mobile US and I can't install Pandora. It seems to be an account issue because with a different account on my phone or on the website I can install Pandora
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Try installing it from the web site with the same account that does not work on your phone. I may hint as to why it won't install.
When I had my Nexus S in Paris on SFR SIM, I was able to install SFR apps, but not update some US restricted ones, so I believe the market is tied to the SIM card, regardless of where the Google account was created. Other services, like Google Voice would depend on where the account was created (US only).

SIM, payment method, addresses are all US now.
I can't install even from the web (using my account).
With a different account I can install from my phone or web.
From the website it says: "This item cannot be installed in your device's country"

adriangb said:
As I said previously is T Mobile US and I can't install Pandora. It seems to be an account issue because with a different account on my phone or on the website I can install Pandora
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
adriangb said:
From the website it says: "This item cannot be installed in your device's country"
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Click to collapse
OK, your account still thinks you have a NON US SIM card. Power off, remove the SIM, power on and connect to WiFi. Check the web and see if the carrier clears itself. If you have market enabler installed, remove it, or try a different US carrier.

This is a bit of a stretch, but could you make a new gmail in the U.S and just use that one for the market?
Sent from my Nexus 4 using xda premium

AlexWekell said:
This is a bit of a stretch, but could you make a new gmail in the U.S and just use that one for the market?
Sent from my Nexus 4 using xda premium
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Click to collapse
I can confirm this works, I logged in from my work gmail and it works just fine. It seems like it would be a radical step to switch my Gmail account though. Theres gotta be a better way.

I called again, and this time they had me do something similar but slightly different (and ridiculous if you as me). I went to a paid app that WAS available to me (I randomly chose Minecraft) and I clicked buy (it was showing the wrong currency but I clicked anyhow) and then accepted the permissions, leading me to the next screen, which is a confirmation screen, in which the app will be purchased if you hit buy again but you don't, and you hit back and go back to the app. At this point you exit the Play Store and then (without force stopping it) you clear its data. You open it again, accept the terms and voilá! At least in my case this solved it, for some reason...
I must add that I removed foreign credit cards from google wallet (which according to previous conversations with them should have been a non-issue unless it was selected as default, which it never was), that I had on file but haven't used lately, so maybe that was related and that + a wipe of play store data was needed, I guess I'll never know now...

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Thread to be deleted

Payette1996 said:
I've made in-app purchases but I can't find a restore purchases button so how can I get back what I payed for (I've done a factory reset that's why I've lost all data/purchases)?
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Your title is misleading! This is not a scam as you've indicated but a user error due to you resetting the device. You have done a factory reset on the device thereby clearing all the cache and resetting the Google Play Store App. To restore, it should be straight forward but if not, there's a glitch which should easily be resolved. If you still have issues after following these steps, let us know and we'll assist where possible:
Can't find previously purchased or downloaded apps
If you can't find an app on your My Apps page that you previously purchased, or you're being asked to purchase an app that you already bought on Google Play, make sure that you're signed in to the same account as the one you used when making your purchase.
Check which account you're signed in to when using your mobile device
Open the Google Play Store Google Play Store app.
Touch Menu > Settings (depending on your device, your Menu icon may look different.
Locate the account listed under Account.
To change which account you’re using, touch the Account field to use or add a different account.
Check which account you're signed in to when using your computer
Visit play.google.com. - link: https://play.google.com/apps
If you’re already signed in to a Google Account, your email address is displayed near the top of the screen.
If you aren’t signed in to a Google Account, a Sign in button is displayed.
To change which account you’re using, click your email address or the Sign in button to use or add a different account.
While purchases can’t be transferred between Google Accounts, you can install apps that were purchased using a different account by signing in to your Google Play Store app using the associated account, then reinstalling the apps on your device.

I mean restore purchases made inside the apps not from the Playstore.

Payette1996 said:
I mean restore purchases made inside the apps not from the Playstore.
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Click to collapse
If you have completed an in-app purchase, this information should still be listed under the "My App" section in the Google Play Store as a subscription. You should be able to restore this but if not, you must contact the application vendor and advise you did a factory reset which wiped out your in-app purchases. I'm assuming they would be able to run some type of API to restore the in-app purchases but cannot comment since I have yet to encounter this problem myself.
Hope this helps!

cellrama said:
If you have completed an in-app purchase, this information should still be listed under the "My App" section in the Google Play Store as a subscription. You should be able to restore this but if not, you must contact the application vendor and advise you did a factory reset which wiped out your in-app purchases. I'm assuming they would be able to run some type of API to restore the in-app purchases but cannot comment since I have yet to encounter this problem myself.
Hope this helps!
Click to expand...
Click to collapse
Thanks for helping out I'll see if this fixes the issue!