Unlimited Data status and "dumb phone" data charges. - Verizon Galaxy Note 4 General

Now that we are starting to see a bunch of folks get their phones, I'm creating a thread for those of us with unlimited data to discuss if we lost our plan or not and if the extra data plan on the dummy line was able to be removed.
my dumb line had an available upgrade that I used to get the note 4. I did get a notice saying I would have to keep the data plan for the duration of the contract.
However, I did the upgrade online with an online customer service rep who assured me multiple times that I could move the note 4 to my unlimited data line, put the dumb phone back on the dummy line, and drop the data. I was very specific with what I wanted to do, and she was sure I could do it. I kept the transcript of the chat and she also told me if I had any problem that I could reference the chat and she would also put notes in my account about it.
Of course she could be full of crap, but I'll find out on thursday.
Here is the transcript
Please hold for a Verizon Wireless sales representative, we appreciate your patience. Your current estimated wait time is 0 min 24 secs.
I can’t wait to tell you how you can get MORE! Ask me about our new MORE Everything Plans now!*
You are now chatting with 'Ashley H.'
Ashley H.:*Hi and welcome to Verizon Wireless Sales Chat, my name is Ashley. May I have your name, please?
michael:*Michael
Ashley H.:*Hey Michael how can I help you today?
michael:*I want to upgrade my line ending XXXX with a note 4. Can that be done now or do I have to wait until it comes out
Ashley H.:*Do you know if that line has an upgrade available now?
michael:*It does.
Ashley H.:*Wonderful! Then you would be able to pre order it as an upgrade. The current phone stays *active until you activate the new one.
Ashley H.:*And you are not charged anything until the phone ships
michael:*Great. This line is on a separate plan from my other 2 lines. Those lines are on unlimited data plans. Will upgrading this line cause me to lose unlimited data on the other 2
Ashley H.:*It shouldn't, but i can help you through the order to make sure it does not change.
michael:*Ok that would be great. Last question before we get started. I am going to use the new phone on my primary line by simply swapping the sim card. Then I want to put the current phone back on this line and remove the data plan. Will I run into any problems doing that?
Ashley H.:*Well you can swap phones with no problem, but are you trying to have a smartphone on the line without the data package?
michael:*No, I will be adding a non smartphone back to the line that I am using to do the upgrade
michael:*Basically , I want the note 4 on my main line but since this line has an upgrade, I am going this route
Ashley H.:*Ok I hear you, that phone line you are sticking it in, is it a smartphone line already?
michael:*No, it has an old "dumb" phone
Ashley H.:*Ok that is fine then you will not have a proble
Ashley H.:*problem*
michael:*Awesome. I'm ready when you are
Ashley H.:*Great! ok can you please click on the My verizon link in the upper left, and then log out in the upper right?
Ashley H.:*We just need to make sure everything is cleared
Ashley H.:*Then log back in, click on upgrade device, and select the line with the upgrade please. Let me know if that works
michael:*Ok
michael:*Ok I'm there
Ashley H.:*Awesome, ok once you select that line and click next, you can add the phone to cart, make sure you select the color and everything first.
michael:*Ah okay there we go, I'm at the confirm pricing page
Ashley H.:*Did it ask you if it was for an upgrade?
michael:*Yup. And I chose the "dumb" phone , line
Ashley H.:*Great! ok you can go through the plan, features and accessories and click on checkout.
michael:*It's saying that I have a unlimited data on one or more of my accounts and to continue I must select a new plan for all of the lines
Ashley H.:*Ok may I please have your full name and phone number to pull up your account to see if there is something we can do?
michael:*<info given>
Ashley H.:*Thank you and may i please have your billing password to verify?
michael:*XXXXXX
Ashley H.:*Thank you very much. One moment please.
Ashley H.:*Sorry for the delay I am just running a mock order
michael:*No problem
Ashley H.:*Ok on my end I am seeing the option to choose the 2GB for $30 plan is that what you are seeing?
michael:*2gb for 60
Ashley H.:*That makes no sense. Hmm ok one moment please
michael:*Ok
Ashley H.:*Ok i just checked you should see the note. Sorry for the run around! Please click on the Verizon page in the upper left, and then log out for me please
Ashley H.:*And then log back in, select the line again and then on the phone page, scroll down and you should see the Note
michael:*Now I see the 2gb for 30 plan , and others
Ashley H.:*Great! ok you can select the 2GB for $30 one and continue
michael:*There was a pop up that said that I will have to keep the data plan for the duration of the contract regardless the phone on the line. Does that mean if I move the note off the line and put the old dumb phone on i will still have to pay the 30 a month?
Ashley H.:*Not at all, if you are moving a basic phone on that line you are fine I assure you, you can get the data taken off
michael:*Ok
michael:*I'm going to call you if they give me crap about it Ashley!
michael:*Lol
Ashley H.:*Lol you can always keep a copy of this chat so they know what I did say!
Ashley H.:*That is totally ok
Ashley H.:*And I can even make a note on your account about it for them just in case
michael:*Okay I'm at the cart. It all looks good. So the 329 is billed to me when then phone ships?
Ashley H.:*But my sister recently did the same thing and had no issue
Ashley H.:*Correct
michael:*Sweet.
michael:*I appreciate you helping me .
Ashley H.:*Oh you are welcome
Ashley H.:*You can continue to billing and shipping and I will need the confirmation number to post in the note as well about it please
Ashley H.:*Ok it looks like you are all set with that!
Ashley H.:*Is there anything else I can help you with today?
michael:*Yay thank you. Now don't think so.
michael:*Thanks, have a good rest of your day
Ashley H.:*I am coming to the end of my shift, 8 AM here But have a great day as well!
Ashley H.:*Thank you for your business today; I'm glad I was able to help you! At the end of this chat there is an opportunity for you to provide your feedback based on your experience with me today. We would very much appreciate your thoughts. (Keep in mind this is representing the representative and not Verizon as a Whole.)
You are not currently in a chat session. Thank you for your patience.
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Serinety said:
Now that we are starting to see a bunch of folks get their phones, I'm creating a thread for those of us with unlimited data to discuss if we lost our plan or not and if the extra data plan on the dummy line was able to be removed.
my dumb line had an available upgrade that I used to get the note 4. I did get a notice saying I would have to keep the data plan for the duration of the contract.
However, I did the upgrade online with an online customer service rep who assured me multiple times that I could move the note 4 to my unlimited data line, put the dumb phone back on the dummy line, and drop the data. I was very specific with what I wanted to do, and she was sure I could do it. I kept the transcript of the chat and she also told me if I had any problem that I could reference the chat and she would also put notes in my account about it.
Of course she could be full of crap, but I'll find out on thursday.
Here is the transcript
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Click to collapse
That loop hole got sealed off on Aug 24.
http://www.droid-life.com/2014/08/10/unlimited-data-users-losing-another-upgrade-workaround-at-verizon-come-august-24/comment-page-3/

doesn't matter Verizon will say the rep wasn't familiar with that and they will screw you.

I'm familiar with the documentation stating the loophole was closed. And I still have 15 days to return the device should they not honor what the rep said. I have been a customer for 12 years, hopefully I have a little influence when making my argument

Unfortunately no.
Sent from my HTC6525LVW using XDA Free mobile app

Serinety said:
I'm familiar with the documentation stating the loophole was closed. And I still have 15 days to return the device should they not honor what the rep said. I have been a customer for 12 years, hopefully I have a little influence when making my argument
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Don't bet on it. When it comes to VZW, they don't honor customer loyalty.

To the OP, this SAME exact thing happened to me. I was told by vzw chat I could remove the data plan and even upgraded at a local corporate store and the manager removed the data plan from the dumbphone line. Next month the data plan was back on the dumbphone line and the dispute started. It took over a month for them to finally agree to remove the data but as others have referenced it definitely was implemented on August 24th... Good luck but I would honestly just cancel the order now

I have been a customer for 12 years, hopefully I have a little influence when making my argument...
HAHAHAHAHAHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAH!!
I RECORDED VZW reps blatantly lying and even posted clips.
Never ever believe anything a vzw rep tells you.
Verizon is the Honeybadger of Wireless carriers

ive generally had good experiences with customer service with reguard to getting things done outside the "normal" scope. I am certainly not claiming that becuase of this chat record im going to instantly get it removed. The point of this thread is to give people a place to discuss their situation, what worked or didnt work for them, and a general status on how keeping unimited data, and/or removing the data from a dummy line works out. I would like to get more reponses from people who are actually trying to keep their unlimited plan while using a subsidy upgrade. There are legitimate reasons a customer may choose to remove a smartphone from a line and replace it with a non-smartphone. In these cases I cannot see the carrier enforcing the customer to keep a data plan they cannot use. Im not saying they won't, but from a purley buisness standpoint, it wouldnt make much sense to do so.
in either case, over the next few days, I hope more people chime in once they get their phone on their success or failure of accomplishing this. If it comes down to it, I will just return/repurchase the phone at retail but hopefully it wont come to that. I plan on giving them a call later today just to discuss the matter and get a better idea on what to expect. If anything, it gives me more tools in my toolbox when it comes time to make my case.

wow thanks for the heads up about the situation. I can confirmed that is the case now if upgrading a basic "dumb" phone, you are forced to keep the 2GB data plan. FYI, I had to go through two reps till someone knew about it. Most of them don't know about forcing us to keep the 2GB data plan and I asked them to double check before I proceed upgrading my basic phone.
Thank you Verizon for screwing over your customers once again and I can finally leave. In my area Tmobile and Verizon coverage are almost the same but Verizon just has a slight edge in mountain areas. No way I'm gonna pay full price on a phone on a subsidized plan.

So I just called and asked some clarifying questions. I informed the rep what what my intention was, specifically. I said I want to put the Sim card I have now into the note 4, and then re-activate the older, dumbphone, on the line the note 4 was orderd on. I told her my concern was that I would either lose unlimited data, or, I would be stuck with a $30 a month data plan I wont be using.
I told her about the article stating that customers would be required to keep a data plan on a line that was used for a subsidy upgrade. She was not aware of this at all, and said "if thats true then Im gonna need retraining!" She put me on hold and consulted a supervisor.
She came back and informed me that the requirement is , if you are going to keep a smartphone on a line, it must have a data plan. If you do not have a smartphone, or, you add a non-smartphone to the line, then of course the plan can be changed. In fact, she said that a data plan CANNOT be attatched to a line that does not have a compatible phone (read: smartphone).
Just to make myself feel better, I asked to speak to the supervisor. he got on the line and confirmed what the rep had told me. I asked him "So I will be able to keep my unlimited data plan if I swap sims?" - yes , "and I will be able to remove the data from the dumy line?" - yes
Just to cover my bases, I called back and got another call center, I asked the same series of questions and presented the same data. The rep again said he had no heard of making customers keep data on lines that were used to upgrade to a smartphone, and then removed. Again he spoke to a supervisor, confirmed that I would be able to do what I am looking to do without a problem. I again asked to speak to said supervisor, who again confirmed what the rep had told me.
Though this may not work out in the end, at this point, Im not seeing how placing the note 4 on my main unlimited line, and returning the dumb phone to the dummy line, and remvoving data is not going to pan out as expected. Unless when they go to actually make the changes, their system prevents it, leaving me to make a case with the supervisor if needed.
Has anyone else lost their unlimited data, or been forced to keep the data plan AFTER moving a dumb phone back to dummy line?

That's the thing, either there is some inadequate training or it's possible to remove the $30 data plan. You can check this article and see a screenshot about Mandatory Disclosure.
http://www.phonedog.com/2014/08/25/...t-allowed-cheap-upgrades-with-unlimited-data/
At this point I'm fed up with Verizon with loop holes trying to keep unlimited data, late firmware updates, and locking/crippling the phones.

I don't know about the whole dumb phone loop hole, but I am going to try a similar tactic to keep my unlimited. I have two smartphones on my plan. Mine has unlimited data and my wife's has the 2gb plan. My phone is eligible for an upgrade, but her's isn't until Jan. '15. I transferred my upgrade to her line and pre-ordered the Note 4. My plan is to activate it on her line and then switch it over to my line (putting her phone back on her line afterward). Then in Jan she can upgrade normally. I'm hoping this will work and I keep my Unlimited.
So now I have a question because I have never switched smartphones on my account. When I activate the new Note 4 which SIM card should be in the phone when I do it? Should the new card that comes with the phone be in it? Or should I put her's or mine in it? Then when I switch the Note to my line, do I put my SIM card from my current phone in it?
My thought is that I activate with the new SIM in the Note 4 leaving her SIM in her current phone. When I switch the Note to my line I put my SIM in it. Then re-activate her phone with her original SIM back on her line. Does this sound right?
Any help would be appreciated.

sandman1987 said:
I don't know about the whole dumb phone loop hole, but I am going to try a similar tactic to keep my unlimited. I have two smartphones on my plan. Mine has unlimited data and my wife's has the 2gb plan. My phone is eligible for an upgrade, but her's isn't until Jan. '15. I transferred my upgrade to her line and pre-ordered the Note 4. My plan is to activate it on her line and then switch it over to my line (putting her phone back on her line afterward). Then in Jan she can upgrade normally. I'm hoping this will work and I keep my Unlimited.
So now I have a question because I have never switched smartphones on my account. When I activate the new Note 4 which SIM card should be in the phone when I do it? Should the new card that comes with the phone be in it? Or should I put her's or mine in it? Then when I switch the Note to my line, do I put my SIM card from my current phone in it?
My thought is that I activate with the new SIM in the Note 4 leaving her SIM in her current phone. When I switch the Note to my line I put my SIM in it. Then re-activate her phone with her original SIM back on her line. Does this sound right?
Any help would be appreciated.
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I plan on doing the EXACT same thing. I'm going to go ahead and activate the note 4 with the new sim on the 2gb line. Then after its activated I'll swap my sim from the unlimited line into the note 4. I'm doing it this way just so Verizon can see the note was originally activated on the 2gb line (line that used the upgrade)

theoretically said:
I plan on doing the EXACT same thing. I'm going to go ahead and activate the note 4 with the new sim on the 2gb line. Then after its activated I'll swap my sim from the unlimited line into the note 4. I'm doing it this way just so Verizon can see the note was originally activated on the 2gb line (line that used the upgrade)
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Well it's good to know someone else thinks this will work. Let's hope so! :fingers-crossed:

sandman1987 said:
Well it's good to know someone else thinks this will work. Let's hope so! :fingers-crossed:
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I've spoken to Verizon and they've confirmed this will work. I was tempted to just order thru Verizon so it would go smoothly but I couldn't pass up the $200 offer at best buy. Hopefully bestbuy doesn't give me a hard time. Worst case scenario I'll have them activate and leave the note 4 on the 2gb line and I'll swap it myself when I get home. Hopefully my note will be available this week, I'll let you know how it goes.

theoretically said:
I've spoken to Verizon and they've confirmed this will work. I was tempted to just order thru Verizon so it would go smoothly but I couldn't pass up the $200 offer at best buy. Hopefully bestbuy doesn't give me a hard time. Worst case scenario I'll have them activate and leave the note 4 on the 2gb line and I'll swap it myself when I get home. Hopefully my note will be available this week, I'll let you know how it goes.
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I ordered mine through Verizon. I traded in my old Samsung Nexus that has been sitting in a drawer every since I got the S3. I got $12 for that so I will get $188 back through the Samsung rebate. The plus side of going through Best Buy is you get it right then as opposed to having to wait. But since Best Buy is 30 miles away from me I figure I make out by not spending gas money
I'm glad to hear VZW told you this would work though. Hopefully if I run into problems doing it myself online I'll be able to call and have them do it without any run-around.

sandman1987 said:
I don't know about the whole dumb phone loop hole, but I am going to try a similar tactic to keep my unlimited. I have two smartphones on my plan. Mine has unlimited data and my wife's has the 2gb plan. My phone is eligible for an upgrade, but her's isn't until Jan. '15. I transferred my upgrade to her line and pre-ordered the Note 4. My plan is to activate it on her line and then switch it over to my line (putting her phone back on her line afterward). Then in Jan she can upgrade normally. I'm hoping this will work and I keep my Unlimited.
So now I have a question because I have never switched smartphones on my account. When I activate the new Note 4 which SIM card should be in the phone when I do it? Should the new card that comes with the phone be in it? Or should I put her's or mine in it? Then when I switch the Note to my line, do I put my SIM card from my current phone in it?
My thought is that I activate with the new SIM in the Note 4 leaving her SIM in her current phone. When I switch the Note to my line I put my SIM in it. Then re-activate her phone with her original SIM back on her line. Does this sound right?
Any help would be appreciated.
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You can do this no problem. You're able to swap devices at any time.

Agreed, the Sandman method will work fine. I move devices around between lines all the time. The new bit that is the problem is just to make sure you are paying data on the lines upgrades happen on, and you are, so all good...

Awesome

Related

Adding another line but activating the EVO on a current line...

I'm on a family plan with sprint and I am planning to add a friend of mine for the EVO 4G. The plan is to give him my hero and buy the EVO with the new line discount but activate the EVO on my existing line.We moved to Sprint from AT&T and have done this multiple times (including having the store employees help us do it) and have never had any problems.
I went into the sprint store today to make sure everything was kosher and according to the employee I talked to this is fraud. He said that I would be ineligible for the MFG rebate and they may even charge my account for the full price of the phone. Is any of this true?
Basically what I really need to know is...
1. Can I add the new line with RadioShack and have them activate the phone on my line and the Hero on the new line?
2. Is it likely that they will charge me more than $200 for doing so?
3. The employee also mentioned waiting 30 days to switch the phones, is this necessary?
On a lighter note he did inform me that my city (Jacksonville, FL) will be getting 4G by the end of July
Slow Internet said:
I'm on a family plan with sprint and I am planning to add a friend of mine for the EVO 4G. The plan is to give him my hero and buy the EVO with the new line discount but activate the EVO on my existing line.We moved to Sprint from AT&T and have done this multiple times (including having the store employees help us do it) and have never had any problems.
I went into the sprint store today to make sure everything was kosher and according to the employee I talked to this is fraud. He said that I would be ineligible for the MFG rebate and they may even charge my account for the full price of the phone. Is any of this true?
Basically what I really need to know is...
1. Can I add the new line with RadioShack and have them activate the phone on my line and the Hero on the new line?
2. Is it likely that they will charge me more than $200 for doing so?
3. The employee also mentioned waiting 30 days to switch the phones, is this necessary?
On a lighter note he did inform me that my city (Jacksonville, FL) will be getting 4G by the end of July
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that employee is a retard...
to my knowledge you have to activate the new phone on the new line first... but there is no time limit that you must keep it on said line
Actually I've talked to various different Sprint employees and they have told me that if you open a new line, you can switch the phone over, but you HAVE to keep the 2nd line open for 30-45 days. If you close the 2nd line immediately after getting the discount and transfer the Evo to your primary line -- that is considered fraud.
However, if you open a second line and have the Evo activated on that said line -- then you CAN close your primary line with no issues, even if it's right after opening the 2nd one. You'd lose your number, but you wouldn't have to wait 30-45 days.
Good luck!
infamousjax said:
Actually I've talked to various different Sprint employees and they have told me that if you open a new line, you can switch the phone over, but you HAVE to keep the 2nd line open for 30-45 days. If you close the 2nd line immediately after getting the discount and transfer the Evo to your primary line -- that is considered fraud.
However, if you open a second line and have the Evo activated on that said line -- then you CAN close your primary line with no issues, even if it's right after opening the 2nd one. You'd lose your number, but you wouldn't have to wait 30-45 days.
Good luck!
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Oh I have no intention of closing either line, I just want to have the EVO on my line. My friend is planning on staying on our plan with my Hero. He's also going to port his number over so we can't just switch phone numbers (it would be too confusing for our other friends)
If you have a third cdma phone you can try:
Main Line: Add third phone in place of Hero
New Line: Add Hero to this line
Main Line: Replace third cdma phone with new Evo
You can't do a direct swap from the Hero to your new line because the phone will be activated.
You other alt if to find a good sprint store that can do this for you.
I am doing the same thing. The guy at Radio Shack told me he has heard of Sprint charging me if I don't keep the phone on that line from 90 days...I laughed at him. I say it would make sense that Sprint could charge me if I canceled the second line before 30/60/90 days, but like you I will be keeping the line open. I am not worried about the threats of being charged. Sprint customer service is usually pretty good about making customers happy.
the main thing that they are talking about is u dont keep the phone on the line u activated it with the discounts (upgrade or new activation) for 30 days u wont get ur mail in rebate back on the line thats y it takes 10-14 weeks to get it back because no matter when u mail in the form they dont start working it for 30 days after u buy the phone if u dont care about the mail in rebate then u can esn swap all u want they wont charge u for esn swapping the dev within the 30 days other than keeping the mail in rebate
pb4life754 said:
the main thing that they are talking about is u dont keep the phone on the line u activated it with the discounts (upgrade or new activation) for 30 days u wont get ur mail in rebate back on the line thats y it takes 10-14 weeks to get it back because no matter when u mail in the form they dont start working it for 30 days after u buy the phone if u dont care about the mail in rebate then u can esn swap all u want they wont charge u for esn swapping the dev within the 30 days other than keeping the mail in rebate
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I gave up trying to read that without proper English formatting.
Im getting the Evo on a new line since my upgrade isnt until October. I spoke to Sprint and they said I could transfer the phone numbers between the old line and the new line and then I can cancel the old line. Basically I am keeping the new contract but with my old number so their are no issues of fraud.
Slow Internet said:
I'm on a family plan with sprint and I am planning to add a friend of mine for the EVO 4G. The plan is to give him my hero and buy the EVO with the new line discount but activate the EVO on my existing line.We moved to Sprint from AT&T and have done this multiple times (including having the store employees help us do it) and have never had any problems.
I went into the sprint store today to make sure everything was kosher and according to the employee I talked to this is fraud. He said that I would be ineligible for the MFG rebate and they may even charge my account for the full price of the phone. Is any of this true?
Basically what I really need to know is...
1. Can I add the new line with RadioShack and have them activate the phone on my line and the Hero on the new line?
2. Is it likely that they will charge me more than $200 for doing so?
3. The employee also mentioned waiting 30 days to switch the phones, is this necessary?
On a lighter note he did inform me that my city (Jacksonville, FL) will be getting 4G by the end of July
Click to expand...
Click to collapse
1. No. They have to activate the new phone on the new line to get your pricing to come up right, and to get paid properly for the sale.
2. n/a, see answer 1
3. While you might be able to get around that by calling sprint, it screws over the store that sold it to you as they will get charged back for the subsidy on your phone. (Yes, I realise most customers dont care, but those of us working in the stores have to eat too ya know?)
Bp3dots said:
3. While you might be able to get around that by calling sprint, it screws over the store that sold it to you as they will get charged back for the subsidy on your phone. (Yes, I realise most customers dont care, but those of us working in the stores have to eat too ya know?)
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Could you explain that to me? I don't understand why they would lose anything if I'm keeping both lines open.
Slow Internet said:
Could you explain that to me? I don't understand why they would lose anything if I'm keeping both lines open.
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Click to collapse
It's just a retarded system. /shrug
I did'nt know that Radio Shack was dealing with the mfc rebate. Are they? I was assuming it was similar to Best Buy, $50 card, but with $20 accessory thrown in.
After reading this I called Best Buy, I have 3 lines, one upgradable now. I am going to use that one for my Evo, with my phonenumber, and give my Hero, to my husband, and switch his number over to that from old phone which is the upgradeable line. (hope that make sense)
BestBuy, said no problem, they just do a Hardware .something lol, and I just need to make sure I bring in the upgradable phone for verification. But again, not deaing with any Mfc rebate in this case.

Interested in getting Vibrant, but not eligible for upgrade, so was wondering........

Right now I really want the vibrant, but i'm not eligible for full upgrade from tmobile so i can't get the phone for 100 from costco where its on sale. Since my brother whose in a family plan with my parents is eligible, he could get me the phone since he says he's fine with his old sidekick.
So would it be as simple as him ordering the phone, giving it to me, and myself putting the sim card in, and using it right away? Also, I understand he has to get the data plan since it's required, but could he technically call tomobile to take it off and say he lost it? Because he's fine with his old sidekick and not wanting a data plan added on his bill. I would appreciate any responses thankyou.
Yes that should work fine. They may require you to add a data plan to your line though.
as for using a different line for upgrading the phone on another line, that is fine - I do this all the time (my company has over 30 lines, and most employees are still on the same phone they got in 2002)
the data plan will be an issue - technically, the price of the phone is subsidized by the data plan, so he would not be able to just cancel the data plan. if that were possible, tmobile would lose money, and that is a big NO-NO
But, I've heard from different people, that if you did report the phone lost, they would take the data plan off. Or that could go to your online t-mobile account and change what phone you have, like if you change that you have a "dumbphone". Can anyone else confirm this?
I was able to cancel the data plan here is how: Once you buy the phone and the data plan is active login at the t-mobile website and change the phone to another phone. On the left click on the line you just bought the phone on, then under the picture of the phone you just bought click on "not your phone/device" then choose a cheapo phone from the list (one that does not require an internet plan). Now you should be able to go under that accounts plan and cancel the internet. If this does not work then you would have to start begging tmobile to remove it (just explain to them the real situation and that you will add the plan to your line) usually if you have been a long time well paying customer they will help you.
Just have your brother, or whomever's name under the account, call in and ask to remove the Android data plan and put back the Sidekick plan. Of course, your brother's sim card needs to be in the sidekick at the time you request the change. If they ask for a reason, just say "I didn't like it, so I gave it to my brother." That's it. Keep it simple.
Cool, appreciate all the responses guys. I don't think my brother has the Sidekick plan, he just has the regular family plan line with no data or anything.
Okay, it's been about 2 weeks, and so I decided to call about the phone and switching the data plan. However, T-mobile would not allow my brother to switch his data plan over to my account. They won't allow him to get rid of the data charge on his account period. The only option the rep gave me was to downgrade to a sidekick plan for his account which basically cost the samee anyways. Anyone know what I should do now?
That will work, but like others said they will require you to have that data plan. So your brother will be stuck with his sidekick data plan and the data plan for the Vibrant. Unlike other phones I do not think he can use the Android data plan with his Sidekick. I have used my G1 plan with the Mytouch 3g, Cliq, HD2, and now my Vibrant. As you can see I used it with a non-adroid device (HD2) and it worked fine, but I think sidekicks are in a whole different league.
Just wait it out. How much longer is your contract. Also go to walmart instead of costco. If you go anywhere else you will get taxed on the full price of the phone when walmart only tax the cost shown. For example walmart taxes on 98.99. Whereas everyone else will tax 500.00.
Sent from my SGH-T959 using XDA App
Talk to a T-mo representative in store and ask them if you have a equipment credit line. I'm not eligible for upgrade until Nov but I have like $300 ECL. So I still got the phone at the same price of an upgrade.
Appreciate the responses guys, but right now I have the phone and it's great and everything. I even got the data plan myself. But what im trying to figure out is how to take the data plan completely off my brothers account since he technically doesnt own the phone anymore and having the plan would be useless.
I've talked to 3 different reps and each refused to take his plan off. One rep recommended to go to the store and buy a cheap "dumbphone" for like 50 bucks which takes his data plan off. It seems like my only option now and would you guys recommend that?
Well the terms are that you signed into a 2yr contract knowing there is a data plan requirement for 2 years. And now you want help getting it off? I don't think it would be appropriate to ask that here.
Sent from my SGH-T959 using XDA App

My troubles getting the tmobile/walmart $30 5gb plan

i am going to go off on quite a story here but i hope that my struggles and experience might save someone my troubles.
to start off i was on Verizon. I had the thunderbolt w/ grandfathered unlimited data plan. it was unlimited text/data but no minutes on plan. Any used minutes were $0.25 so i was basically paying $80-$90/mo for the exact same plan as this new tmo/walmart one... plus it was $50 less!
if i would have known the hassle i was about to go through i just might have stayed with verizon and waited for the nexus... If you are not planning to port a number this process might go a lot easier.
this is my experience...
To start the whole process I pulled the trigger on a local SGSII for a steal on craigslist. i thought about how to leave verizon for a few days then decided to go for it. I purchased a sim kit from tmobile.com but was unable to wait for the SIM kit (over a week to ship!) i head over to a local tmobile B&M store. i told them the plan i wanted and show them online, they said they had heard ( i call BS) of it and that i could go online and choose it. They activate the SIM and began the number port from verizon. I was told to go online at home and select the plan i wanted, so i get home and go online to select my plan, but it isn't available. Every other plan was available but not the $30 5gb plan!
I called tmo support (prepaid support is an offshore callcenter) and was told because the SIM card was activated in store i was not eligible to get this plan. i was told i could purchase another SIM kit and it would work with no problems and i would still be able to port my number (that was already in the process).
At this point i visited another tmobile store and was successfully able to swap the activated SIM kit for an unactivated one. Only after several hours (and reps over the phone) and a trip to Walmart i find this in store bought SIM would not work either.
A SIM ACTIVATION KIT PURCHASED IN A B&M TMO STORE WILL NOT WORK
FOR THIS PLAN YOU MUST PURCHASE A SIM ACTIVATION KIT FROM TMOBILE.COM OR WALMART
ok. ok. now that the confusion was cleared (i was told differently by phone and in store reps) off i head to a local Walmart for the second time. surprise surprise, for the second they were clueless of this plan and were absolutely no help at all.
Next day my SIM kit from tmobile.com finally arrives!!! YES! at this point i am pretty sure this is the only way and this will go fine and i will be activated immediately through my.tmobile.com. i go online to activate. i enter all my info and activation code. I am presented with plan options and BINGO the $30 5gb plan is there! I choose the plan click next and get a "Review your order and submit" page. when clicking on "submit" the page just errors out. FAHHHHHH! i tried again and again and from 3 computers. same error at the same place!!!!! I call support and of course their response is "we can not activate this plan over the phone. you must activate online or at walmart" and when i replied "but neither of these options are working for me!!!!!!!!!" the call mysterioulsy dropped. at this time its 4 days from starting the number port from the original SIM and i start worrying about losing my ported number... eventually (several reps and hours later) I was able to get a CS rep on the phone that put me on hold very willing to help and found a way to get me on the correct plan. I then get transfered to the number porting dept to get my number moved to this correct account. WHEW! that evening everything is working fine and im getting data and relieved to finally have this experience behind me. I am just waiting for the number port to go through then i am done and on the road to $50 savings a month! not so fast...
The next day as soon as i noticed the number port went through i got a text from TMO that i had reached my data limit!?! WTF how could i go through 5gb in a week, most of it w/o service? i used the tmobile app to check my data usage and found they changed my plan on me!!! now i have the other $30 plan with like 100mb data! i call customer support furious! little good does that do. another day on the phone and multiple hangups later i was able to find someone who said i was basically screwed and that i would have to order a new SIM online and start over. WTF!?!?!?!?!
at this point im done fighting and just order another SIM.
after some research i call back to discuss this whole ordeal w CS and find out how they will transfer my $100 deposited to this bad account to my new account when i get the new SIM in the mail. i finally found a simpathetic rep who fought to get this fixed. using my my original activation code for verification that the plan was available (from the 1st sim purchased online) the rep found a manager that was able to over ride the plan back to the correct $30 5gb plan. I refused my new (replacement)SIM when it arrived and was credited the money back. Its been almost 2 weeks now and everything seems ok... FINGERS CROSSED!
some things to i found that you should know:
A SIM ACTIVATION KIT PURCHASED IN A B&M TMO STORE WILL NOT WORK
FOR THIS PLAN YOU MUST PURCHASE A SIM ACTIVATION KIT FROM TMOBILE.COM OR WALMART
If you purchase in B&M store IT WILL NOT WORK
A FAMILY MOBILE SIM KIT WILL NOT WORK
if you are a current tmobile customer they WILL NOT PORT YOUR NUMBER.
TLDR?
1. do not expect a port of your current tmo number.
2. purchase your sim kit from tmobile.com
3. hope like hell they have the kinks out of this system!
WOW! that's quite a horror nightmarish story you got there for Halloween
i feel for yah
most people would have quit at that point and moved on to another company
AllGamer said:
WOW! that's quite a horror nightmarish story you got there for Halloween
i feel for yah
most people would have quit at that point and moved on to another company
Click to expand...
Click to collapse
after dropping my unlimited data at verizon i figured i was pretty much screwed and any other company (AT&T and Sprint suck in DFW from my experience) it was gonna cost more for worse... I was pretty determined to get this plan working. i guess its the cheapo in me
My experience was super simple……after reading up online prior to attempting.
Walked into T-Mobile store after seeing Wal-Mart did not have the SIM only activation kits. I paid 10$ for the kit after insisting to the Tmo store that I did not need them to set me up with anything.
Went home then plugged in the EMI,SIM & Activation code to the T-Mobile website. Funded the account and picked the plan… Done
(using Google voice for my number)
Did not have to talk with anyone and the whole process took maybe an hour.
My experience is delightful too. Since i read about ur post, i have little bit of scare about the walmart prepaid SIM card and Tmobile prepaid SIM card.
Luckily, I been into the shop so many time. All the employee know me, when i get in...they thought i getting the 49.99 value family plan, but i tell them i got the $30 prepaid plan from walmart but walmart run out of SIM card and was told to get one from Tmobile store. They had their time, they were very puzzle when i told them. But there is one experience lady went online and read about the plan, and surprisingly, she manage to figure thing out. One thing she mentions is "they had to activate the SIM card through the Tmobile website instead of their system" I think that is what saved me.
From my experience, if you going to let Tmobile employee do this, be sure they know what they are doing and you know what they are doing.
---------- Post added at 12:51 AM ---------- Previous post was at 12:48 AM ----------
btw, i join Tmobile Samsung Galaxy S2 family. Welcome me?
hahhahhahahah!
I did this today, didn't have any problems at all activating.
Followed the discussion on Slickdeals on this, and bought my sim card from Amazon for less than free, like 2 something, and it came with 3 something of T-Mobile credit on it.
I went onto the T-Mobile online activations website, and activated my sim card on the 5GB $30 plan. To pay I bought a discount refill pin that came instantly from CallingMart.
Smooth sailing all around.
theyownus said:
i am going to go off on quite a story here but i hope that my struggles and experience might save someone my troubles.
to start off i was on Verizon. I had the thunderbolt w/ grandfathered unlimited data plan. it was unlimited text/data but no minutes on plan. Any used minutes were $0.25 so i was basically paying $80-$90/mo for the exact same plan as this new tmo/walmart one... plus it was $50 less!
if i would have known the hassle i was about to go through i just might have stayed with verizon and waited for the nexus... If you are not planning to port a number this process might go a lot easier.
this is my experience...
To start the whole process I pulled the trigger on a local SGSII for a steal on craigslist. i thought about how to leave verizon for a few days then decided to go for it. I purchased a sim kit from tmobile.com but was unable to wait for the SIM kit (over a week to ship!) i head over to a local tmobile B&M store. i told them the plan i wanted and show them online, they said they had heard ( i call BS) of it and that i could go online and choose it. They activate the SIM and began the number port from verizon. I was told to go online at home and select the plan i wanted, so i get home and go online to select my plan, but it isn't available. Every other plan was available but not the $30 5gb plan!
I called tmo support (prepaid support is an offshore callcenter) and was told because the SIM card was activated in store i was not eligible to get this plan. i was told i could purchase another SIM kit and it would work with no problems and i would still be able to port my number (that was already in the process).
At this point i visited another tmobile store and was successfully able to swap the activated SIM kit for an unactivated one. Only after several hours (and reps over the phone) and a trip to Walmart i find this in store bought SIM would not work either.
A SIM ACTIVATION KIT PURCHASED IN A B&M TMO STORE WILL NOT WORK
FOR THIS PLAN YOU MUST PURCHASE A SIM ACTIVATION KIT FROM TMOBILE.COM OR WALMART
ok. ok. now that the confusion was cleared (i was told differently by phone and in store reps) off i head to a local Walmart for the second time. surprise surprise, for the second they were clueless of this plan and were absolutely no help at all.
Next day my SIM kit from tmobile.com finally arrives!!! YES! at this point i am pretty sure this is the only way and this will go fine and i will be activated immediately through my.tmobile.com. i go online to activate. i enter all my info and activation code. I am presented with plan options and BINGO the $30 5gb plan is there! I choose the plan click next and get a "Review your order and submit" page. when clicking on "submit" the page just errors out. FAHHHHHH! i tried again and again and from 3 computers. same error at the same place!!!!! I call support and of course their response is "we can not activate this plan over the phone. you must activate online or at walmart" and when i replied "but neither of these options are working for me!!!!!!!!!" the call mysterioulsy dropped. at this time its 4 days from starting the number port from the original SIM and i start worrying about losing my ported number... eventually (several reps and hours later) I was able to get a CS rep on the phone that put me on hold very willing to help and found a way to get me on the correct plan. I then get transfered to the number porting dept to get my number moved to this correct account. WHEW! that evening everything is working fine and im getting data and relieved to finally have this experience behind me. I am just waiting for the number port to go through then i am done and on the road to $50 savings a month! not so fast...
The next day as soon as i noticed the number port went through i got a text from TMO that i had reached my data limit!?! WTF how could i go through 5gb in a week, most of it w/o service? i used the tmobile app to check my data usage and found they changed my plan on me!!! now i have the other $30 plan with like 100mb data! i call customer support furious! little good does that do. another day on the phone and multiple hangups later i was able to find someone who said i was basically screwed and that i would have to order a new SIM online and start over. WTF!?!?!?!?!
at this point im done fighting and just order another SIM.
after some research i call back to discuss this whole ordeal w CS and find out how they will transfer my $100 deposited to this bad account to my new account when i get the new SIM in the mail. i finally found a simpathetic rep who fought to get this fixed. using my my original activation code for verification that the plan was available (from the 1st sim purchased online) the rep found a manager that was able to over ride the plan back to the correct $30 5gb plan. I refused my new (replacement)SIM when it arrived and was credited the money back. Its been almost 2 weeks now and everything seems ok... FINGERS CROSSED!
some things to i found that you should know:
A SIM ACTIVATION KIT PURCHASED IN A B&M TMO STORE WILL NOT WORK
FOR THIS PLAN YOU MUST PURCHASE A SIM ACTIVATION KIT FROM TMOBILE.COM OR WALMART
If you purchase in B&M store IT WILL NOT WORK
A FAMILY MOBILE SIM KIT WILL NOT WORK
if you are a current tmobile customer they WILL NOT PORT YOUR NUMBER.
TLDR?
1. do not expect a port of your current tmo number.
2. purchase your sim kit from tmobile.com
3. hope like hell they have the kinks out of this system!
Click to expand...
Click to collapse
If you werent soo impatient you would'nt have has the problems you had, smh its only a week.
Sent from my SGH-T989 using Tapatalk
I'd love to do a deal like this. How do you get the phone? They go for over $500! I'm getting one via T-Mobile corporate rate and it's still twice that $30 rate for only 2gb data,unlim text and 500 talk! I'd much rather have the $30 5g data unlim text 100 min deal....
Quite the horror story indeed...can't help but wonder if you had waited for your original sim in the mail if you would have had all these issues...
I really wish reps would read their email. But it may have been indirect you went to. This plan is only avalible at walmart and online. Tmobile retail stores have no way of activating this plan or switching you to it. If for some reason you change off of it there is no going back you will need to start again per the training materials provided by corporate. As for the number once a number is ported to tmobile no you cant port it again. They need to do a reuse request that can take up to 72 hours to complete. Glad its all working for you now and am very impressed you got prepaid to credit you anything.
Sent from my SGH-T989 using xda premium
iloveandroid16 said:
If you werent soo impatient you would'nt have has the problems you had, smh its only a week.
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
This must be the most helpful answer in the history of xda! You win!
Sent from my SGH-T989 using xda premium
Born_Immaculate88 said:
Quite the horror story indeed...can't help but wonder if you had waited for your original sim in the mail if you would have had all these issues...
Click to expand...
Click to collapse
Not as much trouble for sure, but remember after I received it I still ran into problems trying to activate online...
Sent from my SGH-T989 using xda premium
Hotspot?
Can you get an Android phone to act as a hotspot with this plan?
Dang, I feel for you man.
I didn't have to go through all that though.
I was already a T-Mobile customer out of contract. I seen that the prepaid plans were so much cheaper than the 95 something I was paying a month, so I switched over to prepaid.
All I did was pick up a prepaid phone from Target that was $30, popped the prepaid sim card into my Galaxy S2, and activated it online with the $30 web only offer.
No hassle whatsoever
Sent from my SGH-T989 using xda premium
kikbuttcheerleader said:
All I did was pick up a prepaid phone from Target that was $30, popped the prepaid sim card into my Galaxy S2, and activated it online with the $30 web only offer.
Click to expand...
Click to collapse
Were you able to keep your old T-Mobile phone number, or did you need to activate with a new number?
My ordeal was not as bad as yours (for which sounds like a hell of a time.)
I purchased a $30 dollar phone from Wal-Mart the night prior to the $30 dollar plan being released.
Then purchased outright a GS2 from the local T-Mobile store, activated the SIM card on the $30 dollar pre-paid phone, then called T-Mobile support to port the number over.
I was quoted 24-48 hours, I was previously on Virgin Mobile with a Triumph and realized this really takes like 5 minutes.
After 48 hours I called and complained, they told me, it'll port over soon, no worries.
Called 24 hours after that, demanded to talk to the 'porting department' if there is one, and I talked to someone who did it right then and there, right to the point where he told me to reboot the phone and voila, my number was ported. From then it took about 4 hours to get full service/data, and a full 24 hours before I could go in and edit settings/profiles and stupid WebGuard settings on T-Mobile.com
Here's to hoping T-Mobile stays afloat and the pre-paid plan, If I have to port again i'm going to literally just call directly to the port department.
We all learn from these things, but the $30 plan is sooo worth it.
I'm on an unlimited family plan with my best friend right now & we're splitting the $150 bill, but he's been seriously pissing me off lately & I'm thinking of just telling him to go to hell & switching to this plan. Are there free night & weekend minutes or mobile to mobile with this? If not I'm thinking I could get around that with google voice & GrooveIP. Hmm.......
kabuk1 said:
Are there free night & weekend minutes or mobile to mobile with this? Hmm.......
Click to expand...
Click to collapse
Unfortunately not, and I haven't dabbled with VOIP yet. I'll share what I find out
Yeah, it kind of went like that for me too... I was a post-paid customer (on the old Even More Plus, 500 & UL text/data for $60) and they converted me to pre-paid, but I couldn't pick the WM plan online. I had to order a SIM kit and wait for it to get here. Supposedly WM won't sell just the activation kit (I cannot confirm or deny this, didn't try).
I was told the whole time that I could port my old T-Mobile number over once it was done. That was wrong, basically ran into the same problem the OP had... I would lose the WM plan if I did. Not a huge deal to email all of my friends with a new number and put a voice mail message on the old number, small hassle to cut my monthly nut in half.
Keeping on forum topic, my new SGSII is pretty sweet!!
djmasters said:
Yeah, it kind of went like that for me too... I was a post-paid customer (on the old Even More Plus, 500 & UL text/data for $60) and they converted me to pre-paid, but I couldn't pick the WM plan online. I had to order a SIM kit and wait for it to get here. Supposedly WM won't sell just the activation kit (I cannot confirm or deny this, didn't try).
I was told the whole time that I could port my old T-Mobile number over once it was done. That was wrong, basically ran into the same problem the OP had... I would lose the WM plan if I did. Not a huge deal to email all of my friends with a new number and put a voice mail message on the old number, small hassle to cut my monthly nut in half.
Keeping on forum topic, my new SGSII is pretty sweet!!
Click to expand...
Click to collapse
Something to consider, unless you have already cancelled your post account, is to port your number out to another service provider without picking up hardware (to avoid restock fees/wasting a store's on-hand stock) then giving the activations department a ring and having them port in your number from X to replace the "temp" number you have now with the WM plan.

I got unlimited data on att

yep, thats right unlimited data off their premier website, activated today for $35. with my 25% discount it comes to $26.25 per month, two year contract. I was on the phone with them for 4 hours last thursday beccause I only wanted the plan because I have a Nexus, but it wouldn't check out without buying a phone, then the phone was supposed to have a $100 discount and I couldn't get the discount to show in the cart. Never did, but when i got pissed and told them to send me to cancellation, the clerk gave me a $20 dollar discount for the next three months. Good enough, so i now also own a samsung rugby smart. I talked to about half a dozen ppl there, and they all said there was no unlimited data plan. I had to give them permission to signin to my account and walk them through the process. ---->
They sent an email saying i needed to renew my plan to continue to receive the 25% discount. I followed the link to the upgrade site which started with choosing a phone. I selected smartphone link. off to the right on the next page is the cart where they have phone, accessories and data plans and something else i can't remember. Instead of selecting a phone I selected the data plans first. next page had 4 tabs, one being individual plans. all the way on the bottom is a plan "smartphone personal plan for 4g devices". This is listed as unlimited data. I put it in the cart. I couldn't check out, there was an asterisk next to the phone selection. So i had to select that, and it showed three phones, the rugby, a captivate, and some pantech phone. The rugby had the $100 discount that wouldn't show in the cart, that is when i said send me to cancellations, where I got the monthly relief. Not a hundred bucks, but close enough. i completed the checkout. Phone arrived yesterday, I activated it, and today it shows the plan on my account.
Crazy that nobody at att knew anything about the plan, and were amazed when they saw it. I was even told at one point that it would not be honored. Woo hoo..........
I find the unlimited part hard to bealive the only people that can offer that is Higher up people or if your on Media net otherwise not possible. Also I have heard Reps and people at the store call the 10GB plan Unlimated as most people 99% of the time wont know or use that much anyway
I know its hard to believe. As you can see in the OP all the folks at ATT that signed in to my account and I walked them through the steps couldn't believe it either. I just looked at the site again before reposting, and sure enough it is still showing the SMT personal plan with unlimited data. I haven't used more than 2 gb since I lowered from 4gb almost a year ago, cause i wait till i get to wifi to do large downloads and didn't like paying the outrageous costs for their darn data plans. Its a wait and see if and how it goes in the future. This is not medianet by the way.
Did you have a smart phone with AT&T before? Did you even have AT&T before and what link do I need to go to try this?
Thanks
Dial *DATA#
I have been with att forever, back b4 they became cingular, probably about 30 years. yes, i can remember the "cell" phones that had the giant battery pack attached. I currently have a Nexus b4 this phone. I only bought this phone cause it was the only way to get the plan. Pain in the ass trying to get cwm on it too.
As stated in the op, when I went to upgrade i really only wanted to update the plan because I didn't want to pay for another phone. when i went to the upgrade, it directed me to the phones first, but i skipped and went to data plans first, then when it forced me to buy a phone, it only showed 3 phones. After looking closer at the specs today, the reason it went that way is because the modem in this phone will not handle 4g. UMTS tops. They don't see it being to good for data! The signal indicator in the status bar is kinda neat because it is "4g" moniker but it is only capable of 3g. WTF ATT. Keep in mind the name of the plan is Smart phone plan for 4g devices. Kinda misleading, eh?
So, I haven't put the sim card in my Nexus yet, but hopefully I ain't hosed there. If it doesn't work I'll go to the b&m store and get a new sim. Going to wait till the first billing cycle (14th of the month) before i switch back to the Nexus. Love the fact that it is a rugged water resistant phone, but can't be my daily driver for too long. I'll update after i switch back to my nexus.
couldn't stand the wait. put the sim in my Nexus and it shows hsdpa:8 - good to go there
Did you have to wait until your phone arrived and you activated for the new plan to show up on your account? Did the new unlimited plan automatically replace your old plan?
mrphil101 said:
I have been with att forever, back b4 they became cingular, probably about 30 years. yes, i can remember the "cell" phones that had the giant battery pack attached. I currently have a Nexus b4 this phone. I only bought this phone cause it was the only way to get the plan. Pain in the ass trying to get cwm on it too.
As stated in the op, when I went to upgrade i really only wanted to update the plan because I didn't want to pay for another phone. when i went to the upgrade, it directed me to the phones first, but i skipped and went to data plans first, then when it forced me to buy a phone, it only showed 3 phones. After looking closer at the specs today, the reason it went that way is because the modem in this phone will not handle 4g. UMTS tops. They don't see it being to good for data! The signal indicator in the status bar is kinda neat because it is "4g" moniker but it is only capable of 3g. WTF ATT. Keep in mind the name of the plan is Smart phone plan for 4g devices. Kinda misleading, eh?
So, I haven't put the sim card in my Nexus yet, but hopefully I ain't hosed there. If it doesn't work I'll go to the b&m store and get a new sim. Going to wait till the first billing cycle (14th of the month) before i switch back to the Nexus. Love the fact that it is a rugged water resistant phone, but can't be my daily driver for too long. I'll update after i switch back to my nexus.
couldn't stand the wait. put the sim in my Nexus and it shows hsdpa:8 - good to go there
Click to expand...
Click to collapse
Our phone company partners with a couple cellular carriers and I find that in each carrier portal unlimited is not truly unlimited, it's just set to something like 999999 MB or it's capped at 2 or 10GB and refreshes when you hit that cap without charge because they will begin to throttle you after what they consider excessive use.
My company actually has some feature phones that they've provisioned with unlimited data due to technical issues. I hope no one discovers the USB modem capability

[VZW] How to Get a Subsidized Phone on Verizon and Not Lose Unlimited Data

I asked for a Verizon forum to be created to discuss issues like this, but while the admins are deciding on that I thought I would post this here for other Verizon Moto X unlimited data plan users to see in the mean time.
The easiest way that has been working to get a subsidized phone using your unlimited data plan's upgrade without losing your UDP is to buy from Best Buy online. Now since Moto Maker uses the Best Buy system, at least one poster on another forum reported it worked using his upgrade on Moto Maker, too. I have not personally used this method but others on another forum have and have posted screen shots showing it worked for them to keep their UDP.
There is a glitch in the Best Buy system (and in Moto Maker since it is the same system) whereby if you use your UDP line's upgrade, it tells you that you are going to lose your UDP but it does not make you select a new plan before checking out. And when you complete the check out it says Keep Current Plan. This appears to be true for all phones except the Droid Maxx. To progress through check out with the Droid Maxx you have to select a new Share/More Everything plan. Why that is no one knows and I suspect this glitch will be fixed eventually for all phones as it has been fixed for the Droid Maxx.
You also need to ship the new subsidized phone to your home to do the activation yourself. Do not ship to the store because many stores will not give you the phone without activating it with the SIM card it shipped with in it. That is the step you want to avoid - you do NOT want to activate the new subsidized phone with the SIM card it shipped with in it. If you do, you will be switched off of your UDP and onto the 2GB data plan. Instead, you want to swap out the SIM card the new phone shipped with and replace it with your current SIM card. If they are different sizes get a SIM card cutter/adapter as needed.
All Verizon 4G LTE phones are shipping with the SIM cards already installed in them. All you have to do is turn them on and they connect to the network and this is all it may take to lose your UDP. So the first thing you should do when you get your new subsidized phone is remove the SIM card it shipped with and throw it out. Do NOT turn on your new subsidized phone before removing the SIM card it shipped with.
So here are the steps:
1) Order a subsidized phone other than the Droid Maxx from Best Buy online using the upgrade on your UDP line, choosing Keep Current Plan and selecting No Change each step of the way, and taking screen shots of the ordering process at each step to document;
2) Ignore the warning that you will lose your UDP;
3) Do NOT select a new plan; choose Keep Current Plan and select No Change at each opportunity throughout the ordering process;
4) Select ship to your home address and do NOT ship to store;
5) Before you check out confirm that it says Keep Current Plan;
6) When your new subsidized phone arrives to your home, do not turn your new subsidized phone on, remove the SIM card that shipped with the phone and throw it out, shut off your current phone and remove the SIM card from your current phone. Then put your current SIM card in your new subsidized phone - get a SIM cutter/adapter as needed if the SIM cards are different sizes;
7) Turn on your new subsidized phone - this should activate the new subsidized phone;
8) Log onto Verizon online and confirm that you still have your UDP on your line; and
9) Keep checking for the next 14 days to make sure you keep your UDP.
Again, I haven't done this myself, but I have read about others doing it on another forum and they posted screen shots. Kicking you off of your UDP appears tied to activating the new subsidized phone using the SIM card that shipped with the phone. My understanding is that this works because you aren't doing that and because the Best Buy system warns you that you will lose your UDP but does not make you select a new plan. The only exception so far is the Droid Maxx, but I am sure in time this glitch will be fixed for all the phones. But for now, from all I have read it is still working.
There has been 1 poster on another forum who claimed the Best Buy Method outlined above did not work for him and he was switched off of his UDP to the 2GB plan. However, he did not do the SIM card switch himself without involving Verizon. He said it didn't work and so he called Verizon and the phone rep did something to make it work and that is when he lost his UDP. Moral of this story - if you are going to do this do NOT involve a Verizon rep or a Best Buy rep for that matter. If it doesn't work for you for some reason, my advice is to return the phone to Best Buy and have your upgrade restored. You may or may not be able to get out of the restocking fee if the phone has never been activated. Whatever you do, do not involve a Verizon or Best Buy CSR in the activation process. Other posters have posted screen shots showing they kept their UDP when they didn't involve a Verizon rep. YMMV.
Also, other posters on the other forum that have made mistakes and not followed the protocol precisely have been able to return their phones to Best Buy, get their upgrade restored and get their UDP back as long as they did it within 14 days.
If you want a Moto X Dev Ed, which you can't get using an upgrade, I suggest you use your upgrade to buy an iPhone 5s and sell it and use the cash from the sale towards purchasing a Moto X Dev Ed. I worked out the math on that in this thread:
Using Your Upgrade to Buy an iPhone 5s to Sell So You Can Buy a Moto X Dev Ed
Transfer UDP Upgrade Method
There is another method that works if you have a family plan and at least one line has a basic phone or a capped data plan on it. This works because you can transfer your upgrade from your UDP line to the basic or capped data plan line and then upgrade and activate the new subsidized phone on that line. Then you switch the new subsidized phone to your UDP line and you will not lose your UDP. I have done this personally so I know it works. If you want a Moto X Dev Ed, since you can't get one using an upgrade, I suggest you get a subsidized iPhone 5s with your upgrade and sell it and use the cash from the sale proceeds to put toward purchasing a Moto X Dev Ed.
If you are transferring your UDP line's upgrade to a basic phone line, you will have to pick a data plan when you purchase a new subsidized smartphone on the basic phone line. You can later drop that data plan but the only three retailers that will let you do this without charging you a secondary ETF of $400 are Verizon, Best Buy and Costco. So don't buy from any other retailers if you are using a basic phone line to transfer your UDP line's upgrade to. And when you do buy from those three I mentioned, double check that they are still not charging a secondary ETF for downgrading a data plan before 181 days are up. It is hit or miss whether a Best Buy or Costco rep will know how to do the upgrade transfer properly. I have done this once at Best Buy and the rep was very knowledgeable so it worked without a hitch but I have read others have not been so lucky. The safest way is to do it yourself through Verizon online. I avoid the Verizon stores because some of the reps get ticked off that this works and refuse to do it for you. YMMV.
Also, you cannot transfer an upgrade from an UDP line to a line that currently is eligible for its own upgrade. You have to use that line's upgrade first. That is no problem though because you can just then transfer your UDP line's upgrade to that line when you are ready to get a new phone for that line.
Here are the steps if you have a capped data plan line on your family plan and are doing this through Verizon online:
1) Log onto Verizon online and click Shop;
2) You will now see which lines in your family plan are eligible for an upgrade - the CDP line you are going to use to transfer your UDP line's upgrade to cannot be eligible for an upgrade;
3) Select your UDP line and click Transfer on your UDP line and select the CDP line to transfer the UDP line's upgrade to;
4) Purchase a subsidized phone of your choice on the CDP line and have it shipped to your home;
5) When you get the new subsidized phone at your home, turn off the CDP line's current phone and follow the instructions to activate the new subsidized phone on the CDP line - THIS IS A CRITICAL STEP THAT MUST BE DONE;
6) Turn off the new subsidized phone and click My Verizon Activate or Switch a Device to put the CDP line's original phone back on the CDP line by following the directions; and
7) Turn off the phone currently on your UDP line and click My Verizon Activate or Switch a Device to put the new subsidized phone on your UDP line by following the directions.
Steps 6 and 7 also can be done by putting the new subsidized phone's SIM card into the CDP line's original phone after activation and then putting the SIM card from the UDP line's original phone into the new subsidized device if all of the SIM cards are the same size.
If you are using your UDP line's upgrade to get a subsidized iPhone 5s to sell, you stop after Step 6 and then the iPhone 5s is off of your account and available to sell. Remember to take the SIM card out of the iPhone 5s and discard it before you ship your iPhone 5s to its new owner.
Here are the steps if you have a basic phone line on your family plan and are doing this through Verizon online:
1) Log onto Verizon online and click Shop;
2) You will now see which lines in your family plan are eligible for an upgrade - the basic phone line you are going to use to transfer your UDP line's upgrade to cannot be eligible for an upgrade;
3) Select your UDP line and click Transfer on your UDP line and select the basic phone line to transfer the UDP line's upgrade to;
4) Purchase a subsidized phone of your choice on the basic phone line, pick the 2GB data plan and have the new subsidized phone shipped to your home;
5) When you get the new subsidized phone at your home, turn off the basic phone and follow the instructions to activate the new subsidized phone on the now 2GB data plan line - THIS IS A CRITICAL STEP THAT MUST BE DONE;
6) Turn off the new subsidized phone and click My Verizon Activate or Switch a Device to put the basic phone back on the line by following the directions;
7) The 2GB data plan may or may not drop off when you complete Step 6 - if it doesn't, you can block data on the basic phone line and the data plan will drop off or you can call Verizon and tell them to take the data plan off of the basic phone line and they will do it; and
8) Turn off the phone currently on your UDP line and click My Verizon Activate or Switch a Device to put the new subsidized phone on your UDP line by following the directions.
Step 8 also can be done by placing the UDP line's original phone's SIM card into the new subsidized phone if the SIM cards are the same size.
If you are using your UDP line's upgrade to get a subsidized iPhone 5s to sell, you stop after Step 7 and then the iPhone 5s is off of your account and available to sell. Remember to take the SIM card out of the iPhone 5s and discard it before you ship your iPhone 5s to its new owner.
Add A Line Method
If you have a family plan and do not have at least one line that has a basic phone or a capped data plan on it to transfer your upgrade to, you can add a basic phone line and get a subsidized iPhone for that line to sell to recoup the cost of the added line. You can do it if you have an individual plan, too, but it is not cost effective to convert an individual plan to a family plan as selling a subsidized iPhone will not recoup the added cost of a family plan.
You need to have a Verizon basic phone to add to the basic phone line or you can put the ghost ESN on the line. Keep in mind that Verizon prepaid phones can't be used for this unless they have met the requirements to be put on a postpaid account. Also keep in mind that some people claim that putting the ghost ESN on your line yourself is a violation of Verizon's TOS. Other people say Verizon reps will do this for you and it is not a problem. Idk what the correct answer is. The Ghost ESN = 13800000400. NEVER PUT THE GHOST ESN ON AN UDP LINE AS YOU WILL LOSE YOUR UDP IF YOU DO!
Since you will be dropping the data plan on the new line before 181 days to make this cost effective, you can only do this at three retailers - Verizon, Best Buy and Costco - since all other retailers will charge you a secondary ETF of $400 if you downgrade a data plan prior to 181 days. And of course, double check before you add a line that the three retailers still have this policy in place when you are ready to do it.
If you have a special plan, like the any mobile to any mobile for $5 promotion that ran a couple of years ago, you can't add a line online and keep that plan. You will have to call Verizon to add a line or do it in a store. Supposedly Best Buy reps and Costco reps know how to do this, too, but YMMV.
Here are the steps to add a line to your family plan through Verizon online:
1) Buy a used Verizon basic phone off of ebay/craig's list that is eligible for use on a postpaid account (skip this step if you are using the ghost ESN);
2) Log onto Verizon online and click Add a Line;
3) Select the subsidized phone of your choice and pick the 2GB data plan for the new line;
4) When you get the new subsidized phone at your home, follow the instructions to activate the new subsidized phone on the 2GB line - THIS IS A CRITICAL STEP THAT MUST BE DONE;
5) Turn off the new subsidized phone and click My Verizon Activate or Switch a Device to put the used basic phone or ghost ESN on the new line by following the directions;
6) The 2GB data plan may or may not drop off when you complete Step 5 - if it doesn't, you can block data on the basic/ghost phone line and the data plan will drop off or you can call Verizon and tell them to take the data plan off of the basic/ghost phone line and they will do it - caveat emptor if you use the ghost ESN as some people claim that is a violation of your TOS and others say it is not and the reps will do it for you, idk what the correct answer is; and
7) Turn off the phone currently on your UDP line and click My Verizon Activate or Switch a Device to put the new subsidized phone on your UDP line by following the directions.
Now that you have a basic phone line, you can use it to transfer any of your other family plan UDP line upgrades to by following the instructions for doing that in my previous post.
After you have upgraded all of your UDP lines, you will have 1 extra upgrade available and you can use that to buy a subsidized iPhone 5s to sell to recoup the cost of the added line.
If I am getting the iPhone 5s with plans to flip it, do I pull the sim card before sending it to the new owner?
caseyatbt said:
If I am getting the iPhone 5s with plans to flip it, do I pull the sim card before sending it to the new owner?
Click to expand...
Click to collapse
Yes. Once you have activated a phone on your line, the SIM card will be attached to your account for a period of time before it becomes inactivated, could be active for up to 90 days. Now the new owner could reprogram the SIM card for their account, but no way would I trust they could do it right. And if they don't do it right, it will only cause you problems.
If the new owner is on Verizon, all they have to do is go into a corporate store and they will give them a SIM card for free to use if they need one. Or if they call Verizon, they will mail one for free. They can even ask for one online and it will be mailed free. Non-corporate stores charge for SIM cards but corporate stores do not.
If the new owner wants to use the phone on a GSM network, the Verizon SIM card wouldn't work anyhow.
OK I get all of this one question my UDP plan has an eligible upgrade now. I can transfer that to another line and get a new phone and not lose UDP on this line. Also does the line I transfer to have to be eligible for an upgrade. All two of my lines upgraded in the last 8 months can they upgrade again.
Sent from my XT1080 using xda app-developers app
bigv5150 said:
OK I get all of this one question my UDP plan has an eligible upgrade now. I can transfer that to another line and get a new phone and not lose UDP on this line.
Click to expand...
Click to collapse
Correct.
bigv5150 said:
Also does the line I transfer to have to be eligible for an upgrade.
Click to expand...
Click to collapse
No, just the opposite - it cannot have an upgrade of its own for you to be able to transfer an upgrade to it.
bigv5150 said:
All two of my lines upgraded in the last 8 months can they upgrade again.
Click to expand...
Click to collapse
I am not sure what you are saying here. If there is an upgrade available on a line, it will say so when you log on to your Verizon account.
Let me explain better what I mean is I have a phone my wife has a phone my daughter has a phone they're all under my name I use my wifes upgrade to get my max i used my daughters upgrade to get my wifes RAZR M. I I use my wifes upgrade in August and signed a two-year contract I use my daughters upgrade in June and signed a two-year contract. My question is if I give one of those lines my upgrade would I be able to get subsidized phone. Since they're both only about six to eight months into a2 year contract. Can I still use my upgrade on one of their lines.
Sent from my XT1080 using xda app-developers app
bigv5150 said:
I use my wifes upgrade in August and signed a two-year contract
Click to expand...
Click to collapse
That extended your wife's contract by 2 years.
bigv5150 said:
I use my daughters upgrade in June and signed a two-year contract.
Click to expand...
Click to collapse
That extended your daughter's contract by 2 years.
bigv5150 said:
My question is if I give one of those lines my upgrade would I be able to get subsidized phone. Since they're both only about six to eight months into a2 year contract. Can I still use my upgrade on one of their lines.
Click to expand...
Click to collapse
Yes of course. That is the whole point of this process - you transfer your UDP line's upgrade to a capped data plan line or a basic phone line and the capped data/basic phone line cannot be eligible for its own upgrade when you do the transfer. You must first activate the new phone on the capped data or basic phone line, then switch the new phone to your UDP line.
After you do this, your UDP line's contract will be extended 2 years.
Got it so after activation on the capped line my UDP line keeps unlimited but I get stuck in a 2 year contract again. Sounds good I didn't think I would be able to ever use this upgrade again I have been sitting on it over 6 months. I may just wait and see what is up all the manufacturers sleeves and just get a new phone. I love my maxx but this locked boot loader is a pita. Or I may get a new phone sell it and my maxx and buy a Dev maxx. Thanks for the info when I checked with Verizon they told me if I switched my upgrade to another line this line would lose unlimited. I guess they are trying to keep these work around to a minimum and lie to the customers. That is great customer support. If they don't want us to do this then close the loop holes. Don't lie about it that is just shameful.
Sent from my XT1080 using xda app-developers app
bigv5150 said:
Got it so after activation on the capped line my UDP line keeps unlimited but I get stuck in a 2 year contract again.
Click to expand...
Click to collapse
And getting "stuck" in a Verizon truly, unthrottled, unlimited data plan is bad? You can sell your line for about $300 on ebay if you want out of your contract. And probably more as fewer and fewer of these contracts remain.
bigv5150 said:
Sounds good I didn't think I would be able to ever use this upgrade again I have been sitting on it over 6 months. I may just wait and see what is up all the manufacturers sleeves and just get a new phone. I love my maxx but this locked boot loader is a pita. Or I may get a new phone sell it and my maxx and buy a Dev maxx.
Click to expand...
Click to collapse
Only get an iPhone for resale. I have an UDP line upgrade available now but I am waiting for the Moto X2 Dev Ed to come out. I will buy it full retail and then get the iPhone 6 with my upgrade to sell.
Flip an iPhone with Your Upgrade
bigv5150 said:
Thanks for the info when I checked with Verizon they told me if I switched my upgrade to another line this line would lose unlimited. I guess they are trying to keep these work around to a minimum and lie to the customers.
Click to expand...
Click to collapse
Some of them actually believe that. I did 2 upgrade transfers during the holidays to a basic phone line that I added to my account just for transfers. Still have UDP on both of my smartphone lines.
Two year contract or not I'm stuck Verizon has the best coverage.
Sent from my XT1080 using xda app-developers app
Cozume said:
Yes. Once you have activated a phone on your line, the SIM card will be attached to your account for a period of time before it becomes inactivated, could be active for up to 90 days. Now the new owner could reprogram the SIM card for their account, but no way would I trust they could do it right. And if they don't do it right, it will only cause you problems.
If the new owner is on Verizon, all they have to do is go into a corporate store and they will give them a SIM card for free to use if they need one. Or if they call Verizon, they will mail one for free. They can even ask for one online and it will be mailed free. Non-corporate stores charge for SIM cards but corporate stores do not.
If the new owner wants to use the phone on a GSM network, the Verizon SIM card wouldn't work anyhow.
Click to expand...
Click to collapse
If I am going to sell it, do I have to activate it?
caseyatbt said:
If I am going to sell it, do I have to activate it?
Click to expand...
Click to collapse
The problem with not activating it is that your account will show pending activation on it until you activate the device. That blocks you from doing some things on your account until that gets lifted. Some on other forums have claimed that the pending activation eventually goes away on its own without having to actually activate the device on your account. I am guessing you could probably call up Verizon, tell them you gave the phone as a gift to another person before you activated it (which you are allowed to do) and have the pending activation removed. But I would remove the SIM card that shipped with the device because that is still linked to your account even if you don't activate the SIM card.
If you want to sell a device without activating it, I would call Verizon and ask what will happen. Don't mention UDP. Just ask them if you use an upgrade and give the phone away as a gift to a person for use on another account, what would happen to the pending activation on your line?
All Verizon cares about after they ship you a subsidized phone is that you don't break your contract with them because they recoup the subsidy in the monthly wireless charges. It is your right to gift or sell your subsidized phone as you see fit. I would just tell them it is a gift simply because I would not want them to ask me any more questions.
ETA - I called and the CSR I spoke with said you have to activate the phone on the line you used the upgrade on to remove the pending activation hold from your line. I call bs on that because what would they do if the phone got lost by FedEx - they have to have a way to do it.
Just don't sell the phone with the SIM card it came with in it. Take the SIM card it came with out and throw it away.
Cozume said:
There has been 1 poster on another forum who claimed the Best Buy Method outlined above did not work for him and he was switched off of his UDP to the 2GB plan. He did not post any screen shots of the ordering process showing he did not select a new plan and that it said Keep Existing Plan nor did he post any screenshots of his account, so there is no way to know if he followed the directions properly. Other posters posted screen shots showing they kept their UDP. YMMV.
Click to expand...
Click to collapse
This poster has now revealed that he experienced a glitch when he transferred his SIM card to the new phone, called VZW and they "fixed" it.
I'm gonna give it a shot. About time I put my Thunderbolt to rest.
So my girlfriend has an iphone 4 and is eligible for an upgrade. She wants an iphone 5s, despite my prodding for her to move to android.
Is there any way to use the best buy glitch to get her a new iPhone without losing unlimited? I know they use different sims..
Edit: I should probably mention that we are on separate family plans and we (as well as everyone else on my account) has unlimited data and are eligible for upgrade).
Sent from my XT1060 using Tapatalk
DonKilluminati23 said:
So my girlfriend has an iphone 4 and is eligible for an upgrade. She wants an iphone 5s, despite my prodding for her to move to android.
Is there any way to use the best buy glitch to get her a new iPhone without losing unlimited? I know they use different sims..
Edit: I should probably mention that we are on separate family plans and we (as well as everyone else on my account) has unlimited data and are eligible for upgrade).
Sent from my XT1060 using Tapatalk
Click to expand...
Click to collapse
Verizon iPhone 4/4S is 3G/EVDO only. The SIM in it was only for GSM "global roaming", and you could operate without it. The iPhone 5S is 4G/LTE and and sim is required for operation and used for LTE connections as wel as roaming.
If I recall correctly, the 3G unlimited data plan was a different feature code, and upgrading a 3G phone to a 4G/LTE phone meant picking a 4G/LTE data plan feature code. Since 4G UDP's are not available you'd need to pick from their currently available 4G/LTE data plans
---------- Post added at 07:21 AM ---------- Previous post was at 07:15 AM ----------
Cozume said:
Yes. Once you have activated a phone on your line, the SIM card will be attached to your account for a period of time before it becomes inactivated, could be active for up to 90 days. Now the new owner could reprogram the SIM card for their account....
Click to expand...
Click to collapse
In the past, when you activated a SIM on your account it was a "once and done" thing. If you switched away to a different SIM on your account, you couldn't re-use it, even for the same line. (i.e. had MicroSIM and Galaxy S4 on account, switched to Nano SIM and iPhone 5. Want to switch back to the GS4, and you can't reuse the MicroSIM from before, you have to get a new one). Has that changed?
KidJoe said:
Verizon iPhone 4/4S is 3G/EVDO only. The SIM in it was only for GSM "global roaming", and you could operate without it. The iPhone 5S is 4G/LTE and and sim is required for operation and used for LTE connections as wel as roaming.
If I recall correctly, the 3G unlimited data plan was a different feature code, and upgrading a 3G phone to a 4G/LTE phone meant picking a 4G/LTE data plan feature code. Since 4G UDP's are not available you'd need to pick from their currently available 4G/LTE data plans
---------- Post added at 07:21 AM ---------- Previous post was at 07:15 AM ----------
In the past, when you activated a SIM on your account it was a "once and done" thing. If you switched away to a different SIM on your account, you couldn't re-use it, even for the same line. (i.e. had MicroSIM and Galaxy S4 on account, switched to Nano SIM and iPhone 5. Want to switch back to the GS4, and you can't reuse the MicroSIM from before, you have to get a new one). Has that changed?
Click to expand...
Click to collapse
Youre correct about the SIMs.
I have 4 lines on my family plan, as of a month ago 3 of them were on 4G and the 4th was still an old Droid 2 Global (3G), ALL WITH UNLIMITED DATA. When I bought my DevEd Moto X, I suddenly had an extra 4G phone laying around, so I decided to try to move that phone to the line with the D2G. I called Verizon and told them that the D2G was acting funny and would like to activate my old Razr Maxx HD on that line until she could figure out what she wanted to use her upgrade on (LOL). It took a little while, but eventually it worked. The Rep found my Razr Maxx HD in the system and replaced the 3G phone with my old 4G phone, I didnt have to switch out the SIM card or anything, she is now using my old phone AND LTE SIM card on a line that previously had a 3G phone / SIM card.
Knowing all that, it seems like it should be possible to use one of our family lines' upgrades to buy an iPhone 5, send it to my girlfriend, have her somehow get a new SIM for it, and activate it on her line without losing unlimited. Crazy, or crazy enough it just might work??
Russell Sprouts said:
This poster has now revealed that he experienced a glitch when he transferred his SIM card to the new phone, called VZW and they "fixed" it.
I'm gonna give it a shot. About time I put my Thunderbolt to rest.
Click to expand...
Click to collapse
Just checked over there, it appears that he did not just transfer his SIM. He transferred his SIM and then it didn't work and so he called Verizon to get them to activate it and that is when he lost his UDP.
So moral of this story - if it doesn't work with your old SIM, DO NOT CALL VERIZON! Return the phone and your upgrade will be restored. Or you can request a SIM card by phone and see if a completely fresh SIM card will work. To request a SIM card by phone, you call in and say you are having a lot of dropped calls and pulled your SIM card to see if that would help and you damaged it when you did. They will mail you a new one and you can try activating the new SIM card in your old phone and then in your new phone.
I would avoid the stores at all costs unless you know you have customer friendly CSRs.
DonKilluminati23 said:
So my girlfriend has an iphone 4 and is eligible for an upgrade. She wants an iphone 5s, despite my prodding for her to move to android.
Is there any way to use the best buy glitch to get her a new iPhone without losing unlimited? I know they use different sims..
Edit: I should probably mention that we are on separate family plans and we (as well as everyone else on my account) has unlimited data and are eligible for upgrade).
Click to expand...
Click to collapse
Like the other poster said, those old SIMs in the iPhone 4/4s series aren't 4G LTE. Do you have any old 4G LTE phones you can put on her line? You can't use any that are currently active on one of your lines because you can't let a UDP line be without a 4G LTE phone on it - it will drop the data plan if you do.
If you can find a spare 4G LTE phone to put on her line, you can reprogram the SIM card in it for her line. If you have a spare 4G LTE phone, let me know and I will type out the steps to reprogram the SIM card.

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