Database Users

A warning to those thinking about exchanging a Cyber Monday Moto X

EDIT: Despite what the CSR below told me, they do offer exchanges. You can do an 'advance return' where they will put a hold on your CC for the full amount of a new device, give you a code to buy a new one, and release the hold when they receive your old device so you're still only charged the original discounted amount. However, you can not exchange a discounted Moto X for one of the new Bamboo ones (read here)
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I've been looking into the details on exchanging a custom Moto X and was just told via chat that they do not do true "exchanges". Rather, they just have you return the phone, refund you, and have you buy another. So you wouldn't be able to get an exchanged one with the $150 discount. Here's the transcript.
Desiree: Hi, my name is Desiree. How may I help you?
Me: I have a question about the 14 day exchange policy
Me: I am planning on buying a device tonight with the $150 off promotion
Desiree: I will be more than happy to assist you on this.
Desiree: Go ahead, please.
Me: If I don't like my design and want to exchange it within the 14 day window, will I still be able to get a redesigned device at the discounted price?
Desiree: My apologies, the $150 off promotion will not be applicable to the exchange device,
Me: Ok so then you don't really offer exchanges, just returns?
Desiree: My apologies about this but that is how it works.
Me: ok thank you
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However, Motorola Support's twitter contradicts what this CSR said:
https://twitter.com/MotorolaSupport/status/412766868240220160.

detonation said:
The Moto X exchange policy listed on the site says:
I've been looking into the details on this, and apparently they don't really do a true "exchange". Rather, they just have you return the phone, refund you, and have you buy another. The one re-design mentioned above applies to when you buy it on contract and get a Moto Maker PIN (in that case, you send the phone back and they give you a new PIN rather than a refund). I just confirmed all this in chat:
So if you don't like your design or were hoping to switch it out for a wood one (if they come out in the next 2 weeks), you're going to have to pay full price for the new one.
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Good to know! Just ordered a phone for my brother, hopefully he will not be disappointed with his choices, hahaha.

We here's the real fact if you happen to get a defective one. They do an advance return if you choose it. They are authorize your card just like the nexus exchange after they send you a link to a new build with the same specs (you customize it but it locks in whatever memory config and model you chose before). They then go ahead and build your replacement and ship it. After they receive the return (that they pay to ship back!) They will remove the charge for the new device... Or the authorization. So really, with defects you don't lose out on your deal. I don't know about voluntary returns... But with defects, I'm in the process of it right now and paid the initial order with a coupon.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Updated the OP, it's possible that that CSR was wrong as their twitter states you can exchange it (likely via the method mentioned above). Eitherway, it's annoying their own support can't give consistent answers.

Yeah, I suspect that you can get it exchanged and that their support is either confused or misinformed.
They state that you can exchange your device. Whatever internal process they use for that is not your problem: an exchange is an exchange, and it should result in zero dollars being paid.

binary visions said:
They state that you can exchange your device. Whatever internal process they use for that is not your problem: an exchange is an exchange, and it should result in zero dollars being paid.
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I strongly suspect that since I've unlocked my Tmo bootloader, I'm stuck with no chance of exchange.

Cubfan99 said:
I strongly suspect that since I've unlocked my Tmo bootloader, I'm stuck with no chance of exchange.
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Well, maybe, but that has nothing to do with the Cyber Monday deal - which was the original question.

binary visions said:
Yeah, I suspect that you can get it exchanged and that their support is either confused or misinformed.
They state that you can exchange your device. Whatever internal process they use for that is not your problem: an exchange is an exchange, and it should result in zero dollars being paid.
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They would not do an exchange for me when I had camera issues. I was told their process is to return the unit either for repair or refund, no exchanges.

robjulo said:
They would not do an exchange for me when I had camera issues. I was told their process is to return the unit either for repair or refund, no exchanges.
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What, exactly, does that have to do with exchanging a Motomaker device for a different color?
Motorola explicitly states that they will exchange a device within 14 days for a different color configuration. The point is that it doesn't matter how Motorola looks at an "exchange" - any discounts to the original sale would still apply.

My advice: don't waste your time with the chat reps.
As Jayrod said, they do exchanges. What they do is they send you a new "special pin" through email that lets you re-order on MotoMaker (you input the pin at the end). This can be accomplished without a charge on your CC (they give you two options: advance replacement, or regular replacement).
You can replace OR refund even if it is not defective and if you just don't like the colors and even if you open the factory sealed box.

Well the Moto FAQ on the Bamboo back has answered the question a lot of people have been wondering:
I purchased a Moto X from Moto Maker using the a holiday promotion code. Can I switch it to a Moto X with Bamboo?
If your phone falls within our return period, you can return it for a refund of the original purchase price and re-purchase a Moto X with Bamboo. However, the Holiday discount you received will not apply.
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detonation said:
Well the Moto FAQ on the Bamboo back has answered the question a lot of people have been wondering:
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Yikes... so then, it's $250 more for Bamboo. Your head would have to be made of wood to exchange for the wood phone.

Cubfan99 said:
Yikes... so then, it's $250 more for Bamboo. Your head would have to be made of wood to exchange for the wood phone.
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Pretty much. Maybe if the phone had a Snapdragon 800 and a much better camera I would do it because the phone would be a little more future proof. As it is though, I doubt I'll keep this phone much more than 6 months and definitely not more than a year. As good as the phone is, there is plenty of room for improvement and if I was paying $250 for wood, I wouldn't want the phone to become outdated as quickly as this might.

gtg465x said:
Pretty much. Maybe if the phone had a Snapdragon 800 and a much better camera I would do it because the phone would be a little more future proof. As it is though, I doubt I'll keep this phone much more than 6 months and definitely not more than a year. As good as the phone is, there is plenty of room for improvement and if I was paying $250 for wood, I wouldn't want the phone to become outdated as quickly as this might.
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I agree.
If this phone had the latest and greatest then I can see shelling out that much for a Bamboo back. The Snapdragon 800 should last you a long time into the future. It's too expensive for me is all I'll say. Someone out there will definitely want a phone with a natural back even at the price it commands. I'm sure the process to make these type of backs was very complicated, but it would had made sense to have these out from release date. Hopefully the next version of this phone isn't too far off. The concept of it is really awesome and even with now mid range specs the experience is truly amazing.

I don't see the Moto's X specs being a hindrance to moving forward to next year. Slow down? Maybe a bit, but not too much as to say you will want to scrap it right away. After all the X8 chip is something done right.

RenSoAbrupt said:
I don't see the Moto's X specs being a hindrance to moving forward to next year. Slow down? Maybe a bit, but not too much as to say you will want to scrap it right away. After all the X8 chip is something done right.
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I agree!
I think everyone is needlessly scared about the specs on this device. I just purchased a Moto X and have been using it for 2 weeks now, and have seen no reason to believe it will be out of date before the 1 year mark of my ownership. You really cannot compare the Moto X to other smartphones out right now. It's doing at least two things that no other phone is doing (touchless control, always listening and the active notifications), and it was built with those features in mind. That "crappy" 720p AMOLED screen is such that it is because if you went with a 1080p AMOLED or LCD screen, it would blow through your battery. The "slow" dual core processor runs the OS just fine, and the other CPUs handle the special features instead of the main CPU. Have naysayers actually used the Moto X and compared it to the Nexus 5 (arguable the best comparison of KitKat vs KitKat)? I have. I see absolutely NO performance difference between the Moto X and the Nexus 5, based on things I actually do day-to-day (none of these silly numbers only benchmarks that don't really give you a real representation of how the phone will perform for you).
From a financial perspective, maybe at this point, sure - be skeptical about if it's worth the money to get one, or just wait until September to purchase the next iteration. Then again, if you wait even longer, something even better will be out.
Not being made of money, I have started just purchasing the device that I think is the best device available to me at the time and sticking with it for a year (or longer, if it keeps performing well, and nothing else at that time interests me). Any "flagship" device that you purchase right this minute should last you one year just fine, even if it's already 6 months old. The Moto X should perform just fine until at least next October when we can start thinking about the next big update to Android.

Anyone had luck getting them to do an advance exchange on a dev edition?

laur3n.newm4n said:
I agree!
I think everyone is needlessly scared about the specs on this device. I just purchased a Moto X and have been using it for 2 weeks now, and have seen no reason to believe it will be out of date before the 1 year mark of my ownership. You really cannot compare the Moto X to other smartphones out right now. It's doing at least two things that no other phone is doing (touchless control, always listening and the active notifications), and it was built with those features in mind. That "crappy" 720p AMOLED screen is such that it is because if you went with a 1080p AMOLED or LCD screen, it would blow through your battery. The "slow" dual core processor runs the OS just fine, and the other CPUs handle the special features instead of the main CPU. Have naysayers actually used the Moto X and compared it to the Nexus 5 (arguable the best comparison of KitKat vs KitKat)? I have. I see absolutely NO performance difference between the Moto X and the Nexus 5, based on things I actually do day-to-day (none of these silly numbers only benchmarks that don't really give you a real representation of how the phone will perform for you).
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Very well stated and I agree. I have been bouncing around all of the flagships of late (N5, G2, HTC One) and finally landed on X. I am surprised at how peppy it is and do not notice any difference in performance next to the N5. Now I don't game at all on my phones but for everyday use the X is fantastic. I like the features and the fact that I can be rooted and still under warranty. Also I love that I don't have to obsess over roms like I was on the N5 and HTC One. Go Moto!!!! Obey Google Now!

How long does it take them to refund you after you send it back?
Sent from my XT1053 using XDA Premium 4 mobile app

sankyou said:
Very well stated and I agree. I have been bouncing around all of the flagships of late (N5, G2, HTC One) and finally landed on X. I am surprised at how peppy it is and do not notice any difference in performance next to the N5. Now I don't game at all on my phones but for everyday use the X is fantastic. I like the features and the fact that I can be rooted and still under warranty. Also I love that I don't have to obsess over roms like I was on the N5 and HTC One. Go Moto!!!! Obey Google Now!
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I was SO READY for a device that just WORKED. One that I didn't feel obligated to unlock, root, and flash a ROM every other weekend to keep it updated with the developer's bug fixes, because it lacked features I wanted or had a terrible OEM skin on it. I haven't even considered rooting my Moto X. Finally, a device from a manufacturer with a UI that's just barely kissed by OEM features, and features that are actually relevant. Coupled with the fact that Motorola usually has the best radios? I'm sold on "good guy Moto" again.

Who will stay with Moto after the Ultra/Maxx/Mini?

My last two phones have been Motorola. Functionally speaking they are pretty good and my Maxx has been the most solid phone I have owned. There is a fly in the ointment though. The back cover on multiple phones which have been replaced all creak and squeak after a few months of ownership.
For this reason I am sitting tight until the next ultimate handset comes out that can functionally one-up this phone. One that is built solid but light and has the big battery or super efficient tech to go for days like the Maxx does.
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I too have a "creaking" back cover...specifically up by the power button/volume rocker...
That being said...I was always a big Moto fan..and then switched because I HAD to have the Galaxy S3 when it dropped...and that was the WORST cell phone related mistake of my life..
I couldn't wait to dump that thing and get back to Moto...I just hope that they decide to continue the Droid line along with the X line...
I am almost 100% sure that my next phone will be a Motorola...
sent from my Droid Maxx

Droid 2, Droid 4, Droid MAXX. They've all been tanks. I had two Droid 4s that both got wet and they both pulled through until months later... Hardware wise and build quality wise I have no complaints.
Sent from my XT1080 using Tapatalk

I have had several Motorolas: the droid 1 a855, Droid Razr Maxx, and now the Droid Maxx. I loved the root-ability of the first two, although the Droid Razr Maxx was a beeatch. Now that I'm on the latest droid Maxx, it really sucks that it can't be rooted, at least since that chinese guy got caught, and I'm stuck with a slower-than-it-should-be device, which I cannot customize. I will only stick with Motorola if they don't lock the bootloader on the next one, but I doubt that will happen. Looks like I will get a nexus next.
Sent from my Transformer TF101 using XDA Premium HD app

Moto for life...

It's way too early for me to tell. I'll see what's available at upgrade time and decide then. This phone will be great until then.

I've had over a dozen Moto phones starting with the original brick and almost every flagship phone since then. I've strayed a couple times in the last 20 years and quickly came back.
I'll stay with my flagship Moto Dev's unless Lenovo messes with the built like a tank phones that we have enjoyed. If I can't drop it in a pool or river(true stories), dry it out and use it the next day, I don't want it lol.
Sent from my XT1080 using Xparent Skyblue Tapatalk 2

I just want to get out from under Verizon. That being said the functionality of these phones is awesome. So unless Google uses these new features in the next Nexus i'm jumping to the new Moto X on AT&T or the One from One plus.
Sent from my XT1080 using XDA Free mobile app

I'm not expecting to stick with Motorola, but I'm not necessarily opposed to it. I've been relatively happy with my Maxx- battery life has been far better than any other phone I've had (particularly coming from a Galaxy Nexus), which is really what drove me to the Maxx instead of the HTC One.
It seems like battery life of other phones is improving, taking away the primary distinguishing factor that brought me to Motorola. I haven't been completely happy with the performance of some apps on the Maxx, and the screen resolution could use a bump, so I'm going to prioritize those things a little higher next time around.
I'm really interested in seeing what happens with the Android Silver program. It would be tough for me to move off Verizon. Assuming Verizon participates in Android Silver, that's probably the closest thing Verizon users will get to a Nexus-like experience.

There is a new phone out every other week....
...from some company or other. So there is no way to tell what will be the best price vs performance choice a year and a half from now when my contract expires again.
I have to say thought that even though I have had root on previous Android Phones (Droid 1 and Droid 3) I don't really miss it on my Max. The biggest reason I wanted it on previous phones was to get rid of all the crap that I never used. But with the Maxx it seems like there is 1. less crap to begin with and 2. A lot of it can be disabled (including a lot of the verizon stuff) using the regular android settings menu. So I'm not particularly missing root on this phone.
On my Droid 1, late in its life I did start messing with custom roms just for fun. Funny thing is that I still have that Droid 1 sitting here on my desk running Cyanogen Mod 7.2 (think its .2 - don't remember for sure). It doesnt have cellular access anymore but it still works around the house as a WiFi only device.
PS: I was not sorry to see the Droid 3 go away. That one never lived up to my hopes for it. I liked the form factor and I do sometimes miss the physical keyboard but the CPU always seemed slow and I almost immediately regretted getting a 3G device rather than holding out a bit longer for a 4G phone.

I am very impressed with my Maxx, even today. I don't trust Verizon, and am leery of Lenovo. I want to continue with this company's awesome path that started with Google's purchase, but I am not sure that Lenovo will allow that. I am also disappointed that thanks to Verizon I am still running 4.4.0.
If they release a 64gb Moto whatever with a super battery, and the quality stays the same, I will stick with them barring further course changes for the company strategy.

My last 2 smartphones have been Motorola Droids and I love both of them. Unless in the future they remove the things I love about the phone (NFC, Qi Charging, Awesome Battery) I don't see myself using a different brand.

When using other phones in the store, they just don't do it for me. I do love the Android experience on this latest phone.
I am ready to leave Verizon because of their scheming ways.
In the store moments ago the sales reps are telling a customer that his only option to get a new phone is to give up unlimited data or buy outright. Did not mention device payment plan. Shysters.
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I think I'll stick with Moto. My next device won't be a Droid though. The successor to the Moto X sounds pretty good.
Sent from my XT1080 using XDA Free mobile app

How to keep unlimited data...
bwheelies said:
When using other phones in the store, they just don't do it for me. I do love the Android experience on this latest phone.
I am ready to leave Verizon because of their scheming ways.
In the store moments ago the sales reps are telling a customer that his only option to get a new phone is to give up unlimited data or buy outright. Did not mention device payment plan. Shysters.
Sent from my XT1080 using XDA Premium 4 mobile app
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...or at least how I did it. Don't get your phone at the Verizon Store. Order it online from Verizon (not from Amazon, wirefly, ect or any other third party - direct from Verizon). Along the way choose the option to "keep my existing plan". It let me keep my unlimited data plan that's been grandfathered for me ever since my first smart phone way back when (was a Samsung i760 Windows Mobile if anyone cares). I chose to "pick up in store" even though I had ordered on line. They guys at the store couldn't believe I still had unlimited data. They said they thought that couldn't be done.

I will stay with my Droid Mini. It has the best combination of size, power, apps, and now with it able to utilize the XLTE speeds makes it even better. I am just not that interested in getting a phone that I have to carry in hand vice in my pocket because every phone out now is 5" plus. I swear most newer phones are nearing the size of my Nexus 7 LOL.

I may jump ship if one came out with either 64Gb or SD card slot.
fat-fingered and Maxx-ed out.

Einsteindks said:
I may jump ship if one came out with either 64Gb or SD card slot.
fat-fingered and Maxx-ed out.
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The Moto E has an SD card slot and the newer release of the Moto G is getting one too. I don't know if this is an indication that Moto is changing its philosophy with the Lenovo merger (Google doesn't like SD Cards) or just an acknowledgement that these "lesser phones" don't have enough on board storage to be useful without one. The E for example has only 4 GB storage and according to the article I read, has only 2.2 GB left for the user after the OS and system apps are installed.

ratman6161 said:
The Moto E has an SD card slot and the newer release of the Moto G is getting one too. I don't know if this is an indication that Moto is changing its philosophy with the Lenovo merger (Google doesn't like SD Cards) or just an acknowledgement that these "lesser phones" don't have enough on board storage to be useful without one. The E for example has only 4 GB storage and according to the article I read, has only 2.2 GB left for the user after the OS and system apps are installed.
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I would lean towards the latter and it being a cost saving move.

These are Verizon phones
The title lists only the Droid series - Ultra/ Mini and Maxx.
The 'real' Motorola phones are the X, G and E for now.
So, question should be rephrased to "Who will stay with Verizon after the Ultra/Maxx/Mini?"
I am not in the US and using the Droid Maxx. My earlier phone - Motorola Defy - is still working after 3 years and several CM installs.
The hardware is pretty strong on that one and the build quality is good. The phone got wet several times in the rain and there have been no permanent issues due to water.
I cannot say the same for the Droid Maxx. It would be risking too much for me (I paid twice the amount to acquire a Droid Maxx, to what I paid to get a Defy three years ago.)
Hence I have put it into an Otterbox Defender series case to protect the phone since one fall on the floor will kill the phone.
The build quality of Droid Maxx is just like any other phone in the market perhaps.
But there are positives for sure.
1. The LCD has no bleeding, which I feel speaks of good quality.
2. The speaker has good volume and great quality (for music lovers)
3. The battery is awesome. For my limited use, it easily goes to the end of third day for me.
The Otterbox Defender adds a lot of bulk and the inbuilt screen protector reduces the touch sensitivity significantly (especially the virtual buttons).
But since I wish to use the phone for three more years, I think this is the price I have to pay for the beast.
I also bought a used Razr HD Maxx XT926 for my dad last year. The phone is really nice (and the 4.4.2 update is like the icing on the cake).
Luckily I have bootloader unlocked on that one, so I can retain control for a long time.

Wow....Early Christmas Gift from Motorola!

I had a nice unexpected surprise this week.
I've using an unlocked Moto G (16 gig) on AT&T for awhile. Started to have problems with the earpiece. Did an advance exchange for another Moto G. Received the Moto G, but come to find out the replacement was not unlocked.
After 2-3 different calls to try to figure out the situation, I received a call from another person in advance exchange. This is a true story, but he said because of the hassle and amount of calls I had to go through, they were shipping me the 2013 32 gig developer edition. I never asked, requested, or even got upset trying to initial just to get them to ship the correct Moto G. Showed up today brand new sealed in the box.
Anyway, pleasantly surprised and now need to snoop around the forums on case recommendations. They sent the white background/black front.

Congrats. The dev version only come in one color, black front and white back as you state.
sent via tapatalk

While I don't mean to sound harsh, this is the Moto X subforum so, why are you posting about the Moto G here? I read that post thinking that because of the hassles you had with Motorola customer service they sent you the 32GB Dev Edition of the Moto X, but... now I don't have any clue whatsoever exactly what you got.

I don't think there exists a 32GB Moto G Developer Edition.

br0adband said:
While I don't mean to sound harsh, this is the Moto X subforum so, why are you posting about the Moto G here? I read that post thinking that because of the hassles you had with Motorola customer service they sent you the 32GB Dev Edition of the Moto X, but... now I don't have any clue whatsoever exactly what you got.
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They sent a Moto X developer edition.
Mods: please close the thread as it appears this should not have been posted here.

Same thing happened to us!
I bought a brand new Moto G ( previous edition) for my dad and after a few days the sim card slot somehow got messed up and wasn't reading the card. So we called, it was covered under warranty and we gave our info for advanced exchange. When we received the package in the mail it turned out to be a Moto X Dev edition.. I was shocked and called them to make sure it wasn't a mistake. ( I didn't want them to charge me extra for it) . Turns out it wasn't a mistake but they just decided to be nice? Not sure why exactly.. Maybe they have extra DEs sitting around or something, or they want to clear inventory. Anyways my dad and I are both happy campers and their excellent customer service has made us customers for life!

Moto has great support. They really take care of people.

Seems like a fitting place to me.
I just purchased this same dev edition model and I am eagerly waiting for it to arrive!

My custom moto x had a ring around the front camera get loose. I was eventually told (after I sent Motorola the phone) that they were unable to make me the same phone and upgraded me to the pure edition 2nd gen.

Moto has the best customer service from what I experienced. ( I have own samsung. lg, htc , etc, all went through RMA before).
Last time my Droid Razr Maxx broke and could not read sim (UICC card). they just gave me an MOTO X developer Edition. ( back in April). I call and offer to paid more to get customization. They just offer me a custom moto x unlock/t-mobile for not extra cost at all!
I could not be more happier. And I convinced my friends and family to try Moto X.
HTC is very quick in RMA but since moto offer me an free moto x, I could only vote for them

Moto is a great company. But I'm afraid what the future holds now that lenovo has bought them. I think lenovo already closed the US plant where they made custom motomaker phones and outsourced those jobs overseas.

Not to downplay moto's kindness.... But watching ebay it seems people have been clearing warehouses of dev editions lately.
I would imagine that it being a dev edition, at this point they are just trying to figure out what to do with the remaining units... Regular moto x carriers will take and give out for free/pennies until remaining stock is gone... But I bet demand for the developer units has dried up SIGNIFICANTLY now that its an old model of what was already a nich phone to begin with.
Nice unexpected upgrade though. Nice to see companies taking care of customers rather then just performing the minimum expectations..

iFalcon said:
I had a nice unexpected surprise this week.
I've using an unlocked Moto G (16 gig) on AT&T for awhile. Started to have problems with the earpiece. Did an advance exchange for another Moto G. Received the Moto G, but come to find out the replacement was not unlocked.
After 2-3 different calls to try to figure out the situation, I received a call from another person in advance exchange. This is a true story, but he said because of the hassle and amount of calls I had to go through, they were shipping me the 2013 32 gig developer edition. I never asked, requested, or even got upset trying to initial just to get them to ship the correct Moto G. Showed up today brand new sealed in the box.
Anyway, pleasantly surprised and now need to snoop around the forums on case recommendations. They sent the white background/black front.
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Why trade a Moto X for a Moto G?

jellybean411 said:
Why trade a Moto X for a Moto G?
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I'm guessing they still have a lot of stock of Moto X 2013.

laofan said:
Moto has the best customer service from what I experienced. ( I have own samsung. lg, htc , etc, all went through RMA before).
Last time my Droid Razr Maxx broke and could not read sim (UICC card). they just gave me an MOTO X developer Edition. ( back in April). I call and offer to paid more to get customization. They just offer me a custom moto x unlock/t-mobile for not extra cost at all!
I could not be more happier. And I convinced my friends and family to try Moto X.
HTC is very quick in RMA but since moto offer me an free moto x, I could only vote for them
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May I ask why did you have to RMA all of your previous phones?
I've never had to RMA any of my phones, and I've had several

soopervoo said:
May I ask why did you have to RMA all of your previous phones?
I've never had to RMA any of my phones, and I've had several
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I owned a lot of phones before ( yes , I am a phone-junk). Some are good, some have issues. It just happens. For those which have issues and still under warranty, I would have them RMA.
That is why I have experienced RMA from Samsung, HTC, LG , and moto.
Not all my phones went through RMA, only a few. But I do know all major phone maker RMA procedures

This is why I won't be able to switch to another brand in the foreseeable future, Motorola tries to show they care. My first Android device was an Xperia X10, which was damaged not a month after I bought it (a known device issue) but Sony wouldn't hold up their warranty and left me scorned forever at them. Never again Sony. And now, Motorola has restored my faith in any company, I just love my Moto X.

Returning G4 (810)

The LG G4 is one of the best phones I have owned. I truly appreciate it, however it has some nagging issues with carrier restrictions and as much as I hate to do it, my AT&T 810 G4 is going back. I am not happy about it, and may pick up an international (815) one soon, but I decided this one was going back.
Why Send it back?
No Root, No Bootloader Unlock
AT&T Bloatware
AT&T Disabled FM Radio
AT&T OTA pushes
Leather back felt cheap, and I could not find a good case to fit it
Nexus 5 2015
This is a great phone, and I have nothing against functionality or performance.
Whats Next?
Returning to my trusty HTC One M7 (For Now)
See what happens with the Nexus 5 2015
Might pickup an LG G4 815 International
Wait and see where developers go with unlocking the G4

WLMiller54 said:
The LG G4 is one of the best phones I have owned. I truly appreciate it, however it has some nagging issues with carrier restrictions and as much as I hate to do it, my AT&T 810 G4 is going back. I am not happy about it, and may pick up an international (815) one soon, but I decided this one was going back.
Why Send it back?
No Root, No Bootloader Unlock
AT&T Bloatware
AT&T Disabled FM Radio
AT&T OTA pushes
Leather back felt cheap, and I could not find a good case to fit it
Nexus 5 2015
This is a great phone, and I have nothing against functionality or performance.
Whats Next?
Returning to my trusty HTC One M7 (For Now)
See what happens with the Nexus 5 2015
Might pickup an LG G4 815 International
Wait and see where developers go with unlocking the G4
Click to expand...
Click to collapse
Root and unlock will happen, the leather back I have feels high class (t-mo brown) you can freeze bloat with de-bloater tool (all mine is) I dont use the radio (too many apps to use it, plus some of them have local radio) ota-cant help that... I'll most likely get the Nexus 5 as. Well....while keeping this phone.....you did admit its a great phone!

OP has all fair points. Not mad.. but sorry to see you go.

Laters.

WLMiller54 said:
Why Send it back?
No Root, No Bootloader Unlock
AT&T Bloatware
AT&T Disabled FM Radio
AT&T OTA pushes
Leather back felt cheap, and I could not find a good case to fit it
Nexus 5 2015
This is a great phone, and I have nothing against functionality or performance.
[/LIST]
Click to expand...
Click to collapse
Looks like you need to buy a phone full price, no carrier BS.
Sorry to see you go, but I completely understand. I have seen things in this forum that US carriers do to that phone and I have no idea WTF they are thinking.
As for root, I have faith.:good:

Sadly, mine's going back as well. As much as I like the phone, there are currently too many things that annoy me. I'm with Verizon, so the missing apps started me out on the wrong foot. Then throw in LG and/or Verizon not honoring the $100 GB of Google Drive storage as promised, and the touchscreen issues. Finally, I got a notice from Verizon and my bill went up $23 instead of dropping a couple bucks which two Best Buy reps assured me it would. I spoke to a Best Buy manager, and they agreed to return the phone a month after I purchased it (as well as cancel the Edge plan).
All in all, it's a great phone but it's not significantly better than my trusty G3 (slightly better CPU, camera, battery etc...) enough to offset the additional expense. I have a bunch of accessories for the G4 that I'm holding onto, so I'll probably pick one up further down the road. I'd opt for the international version for obvious reasons. I assume that the unlocked version will work fine on a CDMA network with the proper set-up.
UPDATE: Nope... I guess I'm keeping it. After two Verizon reps assured me that I could cancel my Edge agreement, when the time came to do so the rep I got said in no uncertain terms that it wasn't going to happen. So even though Best Buy admitted that they screwed up and offered to return the phone AND twice Verizon said otherwise, I'm now told that I would have to buy out the remainder of the contract. I can't complain too much, since I got the $100 Best Buy gift card and Verizon kicked in a $145 bill credit for the mistake.

Unlocked International won't be a good idea..... As long as Verizon doesn't transition to full LTE and still uses CDMA till 2017, this won't work as voice won't go over GSM...

Actually holding back from the G4 because of those as well. Let's see what this year's Nexus have to offer and probably the OnePlus Two as well.

I did the same. Unless there is a viable unlock + root option no LG G4 for me!

SCPadgeebar said:
Actually holding back from the G4 because of those as well. Let's see what this year's Nexus have to offer and probably the OnePlus Two as well.
Click to expand...
Click to collapse
I agree, I am watching Nexus 5 2015 and the OnePlus Two as well .... If I can get a OP2 invite.
fpsq said:
I did the same. Unless there is a viable unlock + root option no LG G4 for me!
Click to expand...
Click to collapse
Yep, I am waiting to. I may head back to LG4 if there is an unlock and root option.

I can certainly respect your decision, even if I would not do the same thing. Sorry that you did not get as much out of your G4 as you were expecting that you would, I just hope you can find a phone that fits your needs and you can have more fun with.
BTW - That Nexus 5 2015 does sound pretty promising, if you pick one up be sure to let me know how it is.

im in the same boat, Att H810 have the least number of bands out of all G4 variants, so I can't get data even when I unlock the phone to use in Asia.
But I am already past my 14 days period so fml.

ED2O9 said:
UPDATE: Nope... I guess I'm keeping it. After two Verizon reps assured me that I could cancel my Edge agreement, when the time came to do so the rep I got said in no uncertain terms that it wasn't going to happen. So even though Best Buy admitted that they screwed up and offered to return the phone AND twice Verizon said otherwise, I'm now told that I would have to buy out the remainder of the contract. I can't complain too much, since I got the $100 Best Buy gift card and Verizon kicked in a $145 bill credit for the mistake.
Click to expand...
Click to collapse
Call recorder. This is a must have app for everyone who interacts with any business at all. They're always going to record your call for 'quality assurance', which automatically gives you the right to record it as well (at least in California) without informing them. Always good for CYA situations like this.

This phone still worth buying in 2017?

I'm looking to change phones. I currently have a rooted HTC One M8 running FluentRom 6.0 (I know there are new versions, but if something's working for me I don't obsess about updating it), have had it for right at 2 years. I love the phone, actually am not tired of it, again I never have really been hung up on always having the newest and flashiest and most updated. However, I use the phone in my job, more specifically I use the camera a lot in my job, and as most people are aware the M8 is shooting a short stick there. So I need to upgrade.
I also use Selectel, a Verizon MVNO. I've toyed with the idea of maybe switching to a GSM carrier, because it's a lot easier to find phones, but I'm sticking with Big Red for now.
I'm looking at the Moto X Style because (a.) it's 16 months newer than the M8; (b.) it's unlocked and will work with Verizon; (c.) it has expandable storage which is an absolute must for me; (d.) it can be rooted although it's pretty close to stock Android, and I might even let it alone to be able to get Google Pay; (e.) rugged cases are available for it, and that's an absolute prerequisite for me, I'm a klutz and know it, and I can't afford to be breaking phones all the time; and (f.) it's reasonably sized, although being of small stature and having especially small hands, this probably is the absolute top end on the size of a phone that I can handle. I'm not interested in the 6P, besides lacking expandable storage it's just too freaking big. I also still wear my phone in a belt pouch, I know that's nerdy and old-fashioned but it just "works" for me, and there's no way I can wear what's practically a tablet on my belt.
So, point blank ... is it still worth buying this phone in 2017, with the expectation of getting a couple of years' use out of it?
My other option is the HTC 10.

No! In hindsight it wasn't worth buying in 2016, nevermind 2017!!

lmulli said:
No! In hindsight it wasn't worth buying in 2016, nevermind 2017!!
Click to expand...
Click to collapse
Specifics why? Not looking to be contentious or doubting, just wanting info to make educated decision. Last two phones have been HTC, no issues staying there especially with better camera in 10, just seems like X Style is lot of phone for the money.

For MSRP the Moto G 4 Plus has a better price. 4 GB RAM, snappy as hell CPU, more than passable screen, fingerprint sensor, official Nougat... But as-is this phone is still plenty viable for some time, it truly is a beauty.

kcipopnevets said:
For MSRP the Moto G 4 Plus has a better price. 4 GB RAM, snappy as hell CPU, more than passable screen, fingerprint sensor, official Nougat... But as-is this phone is still plenty viable for some time, it truly is a beauty.
Click to expand...
Click to collapse
I don't think Moto G 4 plus will work on Verizon though, unless that situation has changed recently.

I just bought one myself and got it Sat delivery from Amazon. I can't say I'm overly impressed by it but it is a nice device.I too also have a VZW M8 that I put in the drawer for a backup.I will give this Pure a couple weeks and will probably move it to my backup device and use my Moto Z as my daily.
First impressions of the Pure were that it's worthy of a go even though I think Moto is going to abandon it sooner than they are telling everyone.

Nope. It has terrible battery life, no fingerprint scanner. Stock software isn't impressive either.

It's not that bad especially when it's so cheap now. Sure battery life isn't impressive but it gets me through a day without issues.

Got this device 2 months ago when it was on sale
It did indeed met my expectations... However, there are better options out there for the same price. like the LG V10.

Poor battery life and lack of fingerprint scanner are the main disadvantages. Unless you're a fan of Motorola or truly in love with the phone's looks, there are better choices on the market now.

V10 is attractive but is too big. As noted, Moto X Style is probably the absolute top end as far as size that I can handle in a phone. I'd probably do better sizewise with the HTC 10 but was thinking Style offers more bang for buck enough to at least try something a bit larger. Also I never buy new, anything I get will be off Swappa.

prw94 said:
Is this phone still worth buying in 2017?
Click to expand...
Click to collapse
Answer: Depends what you are paying for it...
If it's much over $300 or so, nope, not worth it at all... the dated, poorly designed SOC, lack of support from Lenovo, and poor battery life detract too much from the positives.
At $240-$300, maybe worth it if the beautiful display, good camera, and other features offset the negatives for you.
If you can get it for $230-$240 or less, then yeah, it's probably worth it.
That said, MWC2017 starts tomorrow and we fully expect to see at least 5-6 major device announcements, maybe more since there is usually a surprise or two at these events. Look for info on the new Nokia devices and Moto G5 that could be interesting, and we could see other possibilities from HTC, Alcatel, and Huawei.
In other words, unless you need a phone now, I would wait at least a week or two and see what happens.

prw94 said:
I don't think Moto G 4 plus will work on Verizon though, unless that situation has changed recently.
Click to expand...
Click to collapse
The G 4 line always worked on Verizon. My dad uses it and Motorola advertise it plenty.

1. Would not pay a penny more than current going Swappa price for a Moto X Style.
2. Research I've done here and elsewhere indicates that G4 line doesn't work consistently on Big Red, it works for some folks, is a nightmare for others who are stuck on 3G.. I'm an "I want it to work right out of the box without having to tweak" guy as far as the basic phone functions, looking for a sure thing.
Basically, I want something with a better camera than the M8, rootable or close to stock Android, with an SD card slot, that is not one micrometer larger than the Moto X Style, again that is absolute, non-negotiable top end on phone size for me, that will work on Big Red's network. With those choices, my options are I know slightly limited.

prw94 said:
1. Would not pay a penny more than current going Swappa price for a Moto X Style.
2. Research I've done here and elsewhere indicates that G4 line doesn't work consistently on Big Red, it works for some folks, is a nightmare for others who are stuck on 3G.. I'm an "I want it to work right out of the box without having to tweak" guy as far as the basic phone functions, looking for a sure thing.
Basically, I want something with a better camera than the M8, rootable or close to stock Android, with an SD card slot, that is not one micrometer larger than the Moto X Style, again that is absolute, non-negotiable top end on phone size for me, that will work on Big Red's network. With those choices, my options are I know slightly limited.
Click to expand...
Click to collapse
You pretty much answered your own question. If you need a phone now the Pure/Style is the way to go unless you are willing to look at a carrier branded phone. There are very few phones out that reliably support both GSM and CDMA.

aybarrap1 said:
You pretty much answered your own question. If you need a phone now the Pure/Style is the way to go unless you are willing to look at a carrier branded phone. There are very few phones out that reliably support both GSM and CDMA.
Click to expand...
Click to collapse
Leaning that way, although I'm not in need of a phone THIS VERY SECOND so I might hold on a bit longer and just look, basically was seeking input here because community for this phone seems pretty vibrant. As noted I use a Verizon MVNO, I use an MVNO for the same reason I like rooted phones, I'm a control freak and hell will freeze over before I ever sign a phone contract with anyone else, ever again. I'm looking to stick with Big Red in the short term. Could change in the long term. FYI current Swappa prices about 200 for 32 gb, 250 for 64 gb.

I love MXP front stereo speakers.

prw94 said:
Leaning that way, although I'm not in need of a phone THIS VERY SECOND so I might hold on a bit longer and just look, basically was seeking input here because community for this phone seems pretty vibrant. As noted I use a Verizon MVNO, I use an MVNO for the same reason I like rooted phones, I'm a control freak and hell will freeze over before I ever sign a phone contract with anyone else, ever again. I'm looking to stick with Big Red in the short term. Could change in the long term. FYI current Swappa prices about 200 for 32 gb, 250 for 64 gb.
Click to expand...
Click to collapse
New prices are only about $50 more than that... Worth it for warranty, and to be honest rooting is of less and less use as Android gets better and better.

Got mines for 200, so for me great phone, I'm actively trying to make a custom kernel (I mad one for the Moto E), but at the moment having big issues getting it to boot so as soon as i figure it out I want to increase battery life. As far as battery life, since owning the phone only 2 weeks i tried many Roms and the only one with decent battery life is Slim 7, coming from a Moto E LTE it was my fav rom also.

acejavelin said:
New prices are only about $50 more than that... Worth it for warranty, and to be honest rooting is of less and less use as Android gets better and better.
Click to expand...
Click to collapse
Gives me something to consider. Like I said, just looking for input and have gotten a lot. As far as Swappa prices though, in a lot of cases that's including an Otterbox, installed glass screen protector or other accessories. Last three phone purchases have been from there, quite satisfied with the results so I always look there first for deals before trying to buy new.